The people and culture directorate is central to the work of The Fostering Network. It is responsible for a large and varied work agenda, all of which fall within the overriding organisational objective to have ‘a high performing and engaged workforce’.
We are looking for an experienced generalist and a chartered member of the CIPD who can hit the ground running and work in partnership with the organisation to drive and support initiatives and programmes. You must have up to date knowledge of UK employment law regulations, HR policies and best practice, excellent interpersonal skills and the ability to work independently.
Customer centricity is at the heart of who we are and if you are looking for a new, exciting and challenging job where you can deliver high value-added service to a changing and fast-moving charity then we want to hear from you.
Please email your CV and personal statement to our recruitment email. Please mention the title of the role you are applying for in the Subject of your email.
Your personal statement will be assessed against the person specification attached to the job description, which lists all the essential requirements of the post. You should address each point of the person specification separately, giving details and examples of how your knowledge, experience, skills, abilities and achievements meet each of the specified areas.
The Fostering Network encourages applications from candidates with personal experience in foster care.
We also encourage applications from all backgrounds especially those with a BAME background which are underrepresented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.
Additionally, we consider family-friendly flexible working arrangements within the role descriptions.
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community. We particularly welcome applications from individuals with experience of foster care either through being fostered or from a family who fosters/ed.
The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.
About Scope
We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.
We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.
About the role
The candidate will manage a case-load of customers, supporting and empowering them, ensuring that all programme KPI’s are met. Be a designated safeguarding lead for the service and report any safeguarding issues both internally and externally as required.
Main responsibilities include conducting a thorough initial assessment of all customers joining the programme to understand fully their support needs, developing a SMART goal based action plans that clearly show how the customers support needs will be addressed, measuring, recording and tracking “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey. You’ll work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved and be the designated safeguarding lead and report any safeguarding issues both internally and externally as required.
About you
You should ideally have lived experience of disability. To succeed in the role you will need excellent communication skills, both verbal and written, empathy for your customers, drive and enthusiasm for your role, passion for improving the lives of disabled people and their families.
You will need to respond to change in a positive way and be able to deal with conflicting priorities.
You should have experience of a customer facing role, supporting customers remotely, online and by telephone, providing mentoring or a similar support type, safeguarding of both adults and children. With your experience of safeguarding you should be able to identify, triage and action safeguarding concerns that arise from the service, bring an excellent working knowledge of how to record these concerns, show a true commitment to ensuring the wellbeing of customers and colleagues. You will need a to be confident with digital technology, including Microsoft Office products. You should show a positive approach to the adoption of innovative products and tools.
This service has extended opening hours, 9am to 8pm Monday to Friday and 9am to 12pm on a Saturday. You will need to be flexible to support the team within these hours.