Hub manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Barnardo's North West Fostering Service as a Supervising Social Worker
Barnardo's is one of the UK's leading children's charities, and our North West Fostering Service is committed to providing safe, nurturing, and supportive homes for children and young people. We are now seeking a passionate and skilled Supervising Social Worker to join our dedicated team.
About the Role
As a Supervising Social Worker, you will play a vital role in supporting foster carers to provide high-quality care. You will:
- Supervise, support, and develop foster carers to ensure the best outcomes for children.
- Undertake assessments of prospective foster carers.
- Contribute to the matching process and foster home stability.
- Work collaboratively with children, families, carers, and professionals.
- Maintain accurate and timely records in line with regulatory requirements.
- Delivering training to foster carers
What We're Looking For
We're seeking someone who is:
- A qualified Social Worker (DipSW, CQSW, or equivalent) registered with Social Work England.
- Experienced in fostering or children's social care.
- Skilled in building strong, supportive relationships.
- Committed to safeguarding and promoting the welfare of children.
- Able to work flexibly, including occasional evenings and weekends.
Why Barnardo's?
- A supportive and inclusive working environment.
- Access to high-quality training and development.
- Generous annual leave and pension scheme.
- Opportunities to grow within a respected national charity.
Ready to Make a Difference?
If you're passionate about improving the lives of children and supporting foster carers to thrive, we'd love to hear from you.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
The client requests no contact from agencies or media sales.
Welfare Rights Adviser
Department - Support hub
Salary £32,445 per annum ( £19,467 pro rata for part time)
Hours of work 22.5 hours a week over three days.
Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub
The role
The welfare rights adviser will report to the welfare rights supervisor.
The welfare rights adviser will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate.
Experience as a welfare rights adviser, including managing your own casework, is essential when applying for this role.
Principal accountabilities / responsibilities: -
Welfare rights advice and casework
· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.
· To work at least two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity office
· To provide advice and support primarily on welfare benefits and housing matters (that do not require a solicitor).
· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.
· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.
· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.
· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.
· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.
· As part of this role, there may be some advice given to NHS staff.
· There may also be some involvement in new advice projects
· There will also be some triaging new referrals as part of this role
The team
The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life.
We are here to transform patient experience and staff experience and change lives for the better.
We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.
We are proud to hold the Advice Quality Standard (AQS), recognising us as well-run legal advice service, operating within social welfare law, and committed to social justice.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Monday 10 November 2025, 12 noon.
Interview date: Wednesday 19 November 2025
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
We accelerate improvement and innovation beyond what the NHS can provide



The client requests no contact from agencies or media sales.
Job Title: Newham Infant Feeding Service Coordinator
Contract: Fixed Term until 31st May 2025
Part Time: Part Time
Hours per week: 21-28 hours per week
Location: Newham community based with some home working
Salary: £27,300 FTE (pro-rata based on hours per week)
Closing date: Sunday 16th November
Interview date: Thursday 20th November (online)
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
· Lead the coordination and delivery of a vital community-based infant feeding peer support service across Newham
· Lead community engagement to broaden the project’s reach and relevance to parents of all backgrounds
· Recruit, support and coordinate a team of volunteer peer supporters.
· Coordinate, collate, enter on our case management system and analyse data and feedback from Peer Supporters and service users in a timely manner, adhering to NCT data protection policies and processes
· Provide on-the-ground support within the community as needed, helping parents through the early stages of parenthood.
About you
You will be passionate about supporting parents and families, helping them navigate the life-changing experience of early parenthood. Be confident in community engagement, building connections with parents from diverse backgrounds. Have experience of coordinating volunteers, including recruiting, managing and providing ongoing support. Be methodical with a good attention to detail in order to collect, collate and analyse data and feedback across the service in a timely manner, adhering to NCT data protection policies and processes. Be proactive and flexible, willing to provide on-the-ground support within the community when needed.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
· 30 days annual leave (excluding Bank Holidays)
· Pension matched up to 5%
· Flexible working options to suite your lifestyle
· Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
· Cycle to work scheme to support sustainable commuting
· Life Assurance for peace of mind
· Free eye test for all staff, with further discounts
· Blue Light discount card
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special!
To apply visit our website and complete our online application process.
The client requests no contact from agencies or media sales.
Salary: £24,938 per annum
Contract: Fixed term until April 2026
Full time: 37.5 hours per week
Location: Norwich
Closing date: Monday 10th November 2025 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About the role
You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.
- We prioritise diversity and have an inclusive and open mindset.
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.
Chief Executive Officer – St Luke’s Community Centre
Location: London EC1V (on-site presence required)
Salary: Between £95,000 - £105,000 per annum
Contract: Permanent, full-time (37.5 hours per week)
Are you ready to guide St Luke’s Community Centre - south Islington’s 500-year-old community hub - into its next era of intergenerational community impact?
About St Luke’s
St Luke’s Community Centre traces its roots back over 500 years, stewarding ancient parish endowments to relieve poverty in our defined area of benefit. In 1982 we opened our purpose-built home on Central Street. In 2019 we transformed from an over-55s’ welfare organisation into a vibrant, intergenerational hub. Our programme of over 100 weekly activities has grown year-on-year, and we’ve become the first organisation in Islington to achieve the trusted standard benchmark. Our already strong reputation was bolstered by our team’s incredible response to the challenges the Covid-19 pandemic, during which we never closed, but pivoted to preparing daily meals, running befriending calls and welfare checks, and welcoming the community back in as soon as it was safe to do so. Today, we are the beating heart of the community.
As our next CEO, you will:
- Shape Strategy & Impact: Lead development and delivery of our three-year rolling strategy, balancing service excellence with financial sustainability.
- Governance & Finance: Oversee robust governance frameworks and financial controls, stewarding our £20 million investment portfolio, trading income and grant programmes.
- Operational Leadership: Inspire and support a diverse team of 44 staff and hundreds of volunteers, embedding a culture of continuous improvement, inclusion and professionalism.
- Income Generation: Unlock new revenue streams - maximising room hire, cookery-school capacity, digital/social enterprises and corporate fundraising partnerships.
- Community & Partnerships: Forge and deepen relationships with local authorities, corporate sponsors, umbrella bodies and community groups.
- Brand & Profile: Be the public face of St Luke’s, elevating communications, safeguarding our reputation and ensuring our values of inclusion, equality, friendship, wellbeing and support shine through.
Who you are
- A seasoned senior leader (CEO or equivalent), ideally within the charity, membership or community-services sectors.
- Demonstrable expertise in strategic planning, P&L management and complex stakeholder governance.
- A persuasive communicator and boardroom presenter with the gravitas to inspire trustees, staff, volunteers and funders.
- Entrepreneurial and innovative, able to identify revenue opportunities and drive their delivery.
- Hands-on and approachable - a visible presence on the shop floor as well as the board table.
- (Desirable) Experience of trading-arm management, social-enterprise models or corporate fundraising.
Why St Luke’s?
- Lead a historic, 500-year-old charity with a modern purpose-built centre at its heart.
- Salary between £95,000 - £105,000 plus generous employee benefits (Benenden health membership, pension, season-ticket loans, cycle-to-work, subsidised lunches).
- Shape a charity whose community-shop, wellbeing hub, cookery school, employment hub, lunch club and gardening projects touch hundreds of lives each week.
- Join a committed Board, supportive Chair and passionate team determined to grow St Luke’s impact in challenging times.
Please see the attached Recruitment Brief with details on how to apply.
Closing date for applications: 9am, Monday 10th November 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Refugee Welcome Officer
Canterbury
£24,752 pa pro rata plus excellent benefits (FTE £30,940)
28 hours per week
Fixed-term contract for three years
The Refugee Welcome Officer is an exciting and unique role, supporting groups across the county who engage with the Social Justice Network to take part in the Afghan Welcome Project. You will assist with group formation, volunteer recruitment, training and provide ongoing mentoring to ensure their success.
As Refugee Welcome Officer you will work closely with the groups, local authorities, the Home Office, the Ministry of Housing, Communities and Local Government and other key stakeholders to source suitable housing, matching families to accommodation whilst ensuring compliance.
You will build and maintain effective relationships with local agencies, councils, community groups and other sponsors to facilitate resettlement and share best practices, as well as taking the lead for coordinating recruitment and training and support for volunteers. You will also maintain DBS checks, training records and provide ongoing supervision and guidance.
In addition, you will assist with grant applications, fundraising initiatives, marketing and awareness-raising through social media, newsletters, events and community presentations.
You will have a strong passion for supporting resettled families and enabling local communities to be welcoming and inclusive. You will have experience working with volunteers, community groups or charitable organisations, and preferably experience supporting vulnerable individuals or families, including refugees or asylum seekers.
Knowledge of housing processes, private tenancies, and local support services is important, as are excellent interpersonal, written and verbal communication skills. You should be confident influencing, negotiating and problem-solving in complex situations.
Experience of delivering training and supporting volunteer development, a full, clean UK driving licence and access to a vehicle and a willingness to travel within Kent, London and the Southeast is essential.
The Canterbury Diocesan Board of Finance employs this role on behalf of the Social Justice Network (SJN), a UK-based charity that works to promote social justice, inclusion, and support for vulnerable communities. One of SJN’s key initiatives is the Afghan Welcome Project, which supports the resettlement of Afghan families across Kent, London, and the Southeast of England. The project works in partnership with government bodies, local authorities, charitable organisations, and community groups to ensure refugee families are safely housed, supported, and integrated into their local communities.
The aim of the Social Justice Network is to bring people together. Issues of low income, debt, lack of skills, poor mental health, forced displacement and isolation are complex and closely interlinking, trapping communities and individuals in a web of poverty. Our vision is to see all churches, in every community, coming together to tackle these issues through action, prayer and giving.
Our Kent Refugee Programmes are dedicated to supporting individuals and families rebuilding their lives after forced displacement. We offer a range of services including Welcome Hubs, Arts and Wellbeing activities, ESOL classes, employment support, and casework. Our approach centres on fostering long-term, meaningful connections with local communities, helping restore a sense of stability, dignity, and belonging.
We aim to deliver work through innovative partnerships with other charities, voluntary organisations, and local authorities. We aim to improve access to resources, make local work more effective, and create a framework for others to respond to the social challenges in Kent.
Closing date: 1st December 2025, 11.59pm
Interviews 10th December, Canterbury
JOB TITLE: Lead Youth Services Worker (Northern Ireland)
RESPONSIBLE TO: Director, Northern Ireland
HOURS OF WORK: 25 hours a week (flexible with some evenings)
LOCATION: Office based, with travel across Northern Ireland.
DURATION: Fixed Term – 5 Years
SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)
KEY WORKING RELATIONSHIPS
•Adopted Young People in Northern Ireland
• Director Northern Ireland & Northern Ireland staff
• Wider AUK youth staff
•Representative staff from educational establishments.
PURPOSE OF THE ROLE
To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland. These young people range in age from 14-25 years and live throughout Northern Ireland. The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.
MAIN DUTIES AND RESPONSIBILITIES
- To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.
- To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.
- To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.
- To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project.
- To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.
- To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.
- To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.
- To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK.
- Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents. Work as part of a team to contribute to a positive work environment and shared goals.
- To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.
- To engage in supervision and professional development.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Are you looking to use your digital marketing expertise to make a real impact?
We’re seeking a Digital Marketing Officer to join our Digital Engagement team at the Motor Neurone Disease (MND) Association. You’ll help shape, manage and deliver paid digital marketing campaigns that increase visibility, inspire action, and drive support for the MND Association’s important work. Working closely with the Digital Engagement Manager and our digital marketing agency, you’ll ensure our paid activity reaches the right audiences and delivers measurable results.
Key Responsibilities
- Plan and deliver effective paid digital marketing campaigns across social media, search, and other digital platforms.
- Work collaboratively with our digital marketing agency to brief, review, and optimise campaigns within budget.
- Partner with teams across fundraising, campaigning, and national care to identify opportunities for impactful digital activity.
- Monitor and analyse digital campaign data, providing insight-led reports that drive improvement and maximise return on investment.
- Manage digital advertising budgets to ensure efficient use of resources and alignment with strategic goals.
- Support the creation of engaging digital content by working with our in-house creative teams and external partners.
- Align paid and organic social media activity in collaboration with the Social Media Officer to ensure consistent messaging.
- Stay informed on emerging digital trends and tools, identifying new ways to strengthen engagement and reach.
About You
- Experienced in planning, managing, and optimising paid digital advertising campaigns.
- Experience working with digital marketing agencies and using platforms such as Google Ads Manager and Meta Ads Manager.
- Skilled in managing budgets and tracking campaign performance to demonstrate value.
- Analytical and detail-focused, able to turn data into actionable insight.
- Strong communicator with excellent collaboration and organisational skills.
- Knowledgeable about current digital marketing best practices and trends.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with flexibility to attend more in line with organisation needs.
If you’re ready to bring your skills to a cause that truly matters, we’d love to hear from you. Apply today to join us as a Digital Marketing Officer and help strengthen the MND Association’s digital presence and supporter engagement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Part time, permanent
Location
Whittington
Hours
Part time (22.5 hours)
Annual salary
B – 2 £25,947.56 - pro rata for part time hours
Review Date
19/10/2025
The Group Volunteer Administrator reports into the Group Volunteer Manager and is responsible for the smooth operation of our group volunteer services. They will play a vital role within the volunteer function by ensuring the smooth running of the volunteer lifecycle from recruitment to offboarding.
They will support the Group Volunteer Manager in the delivery of workshops to volunteer leads and ensure an overall positive experience for our volunteers.
Knowledge and experience
Essential
·Experience of working in an administrative role
·Experience of working with a HR or Volunteer information system
·Demonstrated ability to handle sensitive information with confidentiality and professionalism.
Desirable
·Experience of working in a volunteer role
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Time management
·Attention to detail
·Excellent communication abilities and problem solving
·Excellent mathematical skills
·Strong organisation skills
·Proficient in Microsoft packages, especially excel
·Ability to multi-task
Personal Attributes
·Empathetic
·Team player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Restless Development
Restless Development is a locally-led, globally connected network, independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We support the collective power of young leaders to create a better world. We run youth-led programmes to tackle the issues that young people care about the most.
We also run the Youth Collective – a growing network of over 5000 local youth civil society groups and organisations in 185 countries. We are committed to creating a network that walks the talk on power shifting, using the power shifting checklist, both internally and externally.
Our approach to safeguarding
Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.
More information about Restless Development:
- Restless Development Strategy
- Youth Collective
- Power Shifting Checklist
- We Are Restless Blog
About the Event
The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2025, over 10,000 young people took part in 12 events, raising an incredible £1.5 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £5 million—making it our flagship fundraising event.
About the Role
As the Fundraising Events Coordinator, you’ll play a key role in delivering the Schools Triathlon series. You’ll work closely with a wide range of stakeholders, including the Schools Triathlon Committee, event venues, local schools, participants, volunteers, and our event delivery partners.
You’ll take the lead on two to three Schools Triathlon events, managing all aspects of planning and delivery with the school and our third party event company. This includes delivering engaging school assemblies at local schools to inspire pupils to take part and fundraise for Restless Development.
Our volunteers are the heart of the Schools Triathlon and without them, these events simply couldn’t happen. This role will be crucial in recruiting, coordinating, and supporting volunteers before, during, and after each event.
With support from the Senior Fundraising Manager. You will:
- Develop and implement creative volunteer recruitment strategies.
- Build strong relationships with local community groups
- Manage volunteer communications, ensuring a positive and rewarding experience.
- Work closely with each of the host schools to support them with their student and staff volunteers
- Lead on the Duke of Edinburgh volunteer programme, working closely with host schools to expand and strengthen this initiative.
This is a varied and hands-on role, offering plenty of opportunities to develop your skills across different areas of events and volunteer management. You’ll need to be proactive, adaptable, and able to manage your time effectively while staying calm under pressure. Strong interpersonal skills are essential, as you’ll be working closely with a wide range of people.
If you’re passionate about delivering great events and recognise the vital role that volunteers play in their success, we’d love to hear from you.
Job title : Fundraising Events Coordinator.
Location :Home based - South West England
Salary : £31,000 gross per annum
Preferred start date: End of December / January 2026
Length of contract : Permanent
Visa requirement : Must have the right to work in the UK
Other requirements : Must have a full drivers licence and access to reliable and roadworthy vehicle. Will be expected to complete a DBS check.
Reports to : Senior Fundraising Manager
Expected travel : Travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy.
Key Responsibilities:
Schools Triathlon Events:
- Support the planning and delivery of Schools Triathlon events from start to finish.
- Work collaboratively with the wider Schools Triathlon team to ensure smooth logistics, communications, and event-day operations.
- Attend meetings with schools, venues, and third-party suppliers to coordinate event logistics.
- Build and maintain strong professional relationships with key stakeholders including schools, committees, and delivery partners.
- Deliver engaging school assemblies and fundraising workshops to inspire participation and fundraising.
- Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in.
Volunteer Management
- Take ownership of the volunteer project plan for all Schools Triathlon events.
- Lead the recruitment of event volunteers and student volunteers across host schools.
- Build strong, positive relationships with volunteers, ensuring a high-quality and rewarding stewardship experience.
- Coordinate and support local volunteer groups to ensure each event is fully staffed.
- Work closely with the Senior Fundraising Manager and host schools to deliver and expand the Duke of Edinburgh volunteer programme.
- Identify creative ways to grow and strengthen the Schools Triathlon volunteer network.
- Manage the volunteer inbox, responding promptly and professionally to all enquiries.
Systems, Processes & Communications:
- Support the team with event communications, ensuring timely, accurate, and professional responses.
- Use DotDigital to deliver email communications to volunteers and event participants.
- Confidently use Excel to process data and maintain accurate records across internal and external databases.
- Log and manage data accurately in Eventrac (registration system) and Salesforce (CRM), including imports, new records, and regular data cleaning.
- Support the management of fundraising through JustGiving, ensuring all fundraising pages are correctly logged and tracked within the CRM.
Others
- Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given.
- Support on wider charity initiatives as and when needed
- Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
- Undertake any other duties as requested by the Senior Fundraising Manager.
- Support the Senior Fundraising Manager with developing an individual giving process.
We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values.
Skills and Experience
Essential
- Experience in planning and delivering events, ideally within the charity, education, or community sector.
- Experience of working with volunteers or an understanding of what makes a positive volunteer experience.
- Strong written and verbal communication skills, with the ability to engage and inspire a wide range of audiences
- Proven ability to build and maintain positive working relationships with internal teams and external stakeholders.
- Excellent organisational skills, with the ability to manage multiple priorities, meet deadlines, and remain calm under pressure.
- Enthusiastic, personable, and confident when engaging and motivating others.
- Creative and proactive, able to take ideas from concept through to delivery.
- Strong IT skills, particularly in Microsoft Excel, and confident using digital tools for communication and data management.
- Full UK driving licence and access to a vehicle (essential for travel to event sites and schools).
- Good organisational skills, with the ability to help plan and support events and fundraising activities.
Desirables
- Experience in fundraising or supporting fundraising initiatives.
- Familiarity with CRM systems (e.g. Salesforce), event platforms (Eventrac, JustGiving), and email marketing tools (DotDigital).
- Experience delivering presentations or workshops, particularly with young people.
- A genuine belief in the mission and values of Restless Development, and a commitment to representing them through your work.
Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.
What we do for you
Remuneration
We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.
Values and Culture
At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with. Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.
Work-life Balance
It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:
- 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
- Birthday Leave
- Access to flexible working.
- Generous study leave, maternity, paternity or adoption leave, and other leave allowances.
Professional Development
Restless Development is proud to be an employer who recognises potential and invests in the development of its staff. We are committed to the professional development of our staff through:
- Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job.
- Regular performance management.
- Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
- Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.
Travel and Medical Insurance
When travelling abroad with work, all staff will be covered by Restless Development's travel insurance. Any additional insurances/benefits will be shared with the successful applicant, and are dependent on the country of hire.
How to Apply
Please submit your CV and an expression of interest that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)
Apply by Monday 24th November 2025. For more tips on how to apply visit our website here.
Click here to return to Restless Developments website
The client requests no contact from agencies or media sales.
Goodman Masson are partnered with an international development and humanitarian aid organisation to recruit a Finance Business Partner, who will work closely with their programmes teams.
This is an excellent opportinity for a strong part qualified/finalist level accountant looking to move into a Business Partnering role that adds real value.
Please note, this role is a 2-Year Fixed Term Contract.
What You'll Do:
Strategic Partnering: Lead financial planning, budgeting, and forecasting for programme teams, challenging assumptions, and influencing key strategic decisions.
Compliance & Capacity: Guide programme hosts and hub representatives in managing donor funds effectively, ensuring rigorous compliance while actively building local financial capacity and autonomy.
Sustainability: Lead financial modelling workshops to help Hubs develop robust and sustainable financial models.
Insight & Reporting: Produce exceptional management information (BVAs, summary reports) and lead complex reconciliations to provide programme teams and leadership with accurate, timely financial data.
Experience:
Qualified or part-qualified accountant (CIMA/ACCA/ACA).
Demonstrable experience in finance business partnering and influencing budget holders.
Strong financial planning, Excel, and data analysis skills.
Ability to explain complex financial information clearly to non-finance colleagues.
- Understanding of donor compliance requirements and budget monitoring.
Applications are being reviewed on a rolling basis so please apply ASAP to ensure your details are considered.
Location: Flexible across England, Wales and Northern Ireland
Salary:Pro rata to 22.5 hours per week- Regional £28,728- £30,265, London £31,289- £32,826 per annum,
(London salary applicable to candidates who are based in the London office a minimum of two days a week)
The role:
Friends of the Earth is the biggest grassroots environmental campaigning community in the world. It covers 75 countries – from Norway to Australia, from South Korea to Colombia. We have around 5,000 local activist groups and over 2 million members and supporters worldwide. All of them doing incredible things for a healthier, fairer, greener world.
We are looking for a passionate, proactive and planned marketing and engagement specialist to join us in a busy, visible and creative role. This is an exciting time to join the team as we roll out a new brand programme, strengthen our narrative as a trusted and leading environmental justice organisation, and build on our successes fighting for people and planet.
This role will be responsible for the development and delivery of integrated marketing and communications plans that grow awareness of the Friends of the Earth brand amongst our target audiences and help us win campaigns by effectively engaging our supporters and grassroots network of groups.
Key Skills:
- Experience of delivering integrated digital and offline marketing and strategic communication campaigns.
- Proven ability to manage the expectations and needs of multiple stakeholders and navigate differences of opinion to deliver excellent results to deadline.
- Understanding of how to gather, analyse, interpret and apply audience insight from a range of different research types to meet project objectives.
- Knowledge of different models of audience segmentation and how to develop content and comms that engage different audiences to benefit both supporter and donor acquisition goals.
- Experience of commissioning creative content from both in-house creative teams and external agencies to develop disruptive and inspirational marketing activations.
- Ability to project manage the marketing and engagement aspects of end-to-end campaign activities, coordinate, negotiate and keep the budget oversight for marketing activity.
- Demonstrable ability to consult and share your subject matter expertise to teams and projects across the organisation.
- Understanding of why it is important to constantly be building our brand and to know how we might do that, especially via our trusted corporate partnerships.
- A strong knowledge of communication channels and how best to maximise campaign impact through them, especially traditional media.
- Ability to gather, process and evaluate results from marketing activations and then take the learnings into follow up work to continually seek to improve results.
Key Attributes:
- Curious mindset and an openness to exploring new ways of doing things. A proven ability to test and learn new approaches and apply learnings.
- Confident and clear communicator with an ability to challenge constructively, whilst taking responsibility for own successes and failures.
- Be proactive at spotting opportunities and challenges, raise risks as necessary.
- Emotional resilience.
- Thrive in an environment of managing multiple stakeholders, projects and deadlines.
- A willingness and motivation to lean in and support others.
- Ability to work both independently and collaborate well cross-organisationally.
The team:
The Engagement team plays a critical and visible role in the organisation. We lead strategic projects, put engagement into the heart of our campaigns and offer expert advice and analysis to teams across the organisation. We are a high-performing and friendly team that strives to experiment with new ideas and support each other in the process.
This role will work alongside other Marketing Officers who will provide peer support and report into the Marketing & Engagement Manager whom you will work closely with, while also supporting the work and objectives of the wider team. We are cross-organisational in scope so a large part of the role will also be collaborating with different teams such as our production hub, Content & Creative, Campaigns, and Individual & Major Giving teams amongst others.
For more information please read the job description on our website.
Closing date: Wednesday 19th November (23:59)
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.


The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Social Care Homelessness and Complex Needs service in Kensington and Chelsea.
£28,808.00.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
The Heaney Hub Cluster is an intensive supported housing scheme for the most challenging customers in the Kensington & Chelsea. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high-support hostel caters for eleven service users with complex needs and is staffed 24-hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues. The Assessment Centre is staffed 24/7.
The hostels are in close proximity to each other, and staff will be expected to work across the units. Three of the hostels supports both male and female customers and one is males only.
Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign-posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The team comprises of Therapist, Move on coordinator, Housing Officer, 16 support workers, 2 Team Leaders, One Project Manager.
The role requires one to work on a shift pattern:7.45am to 3.45pm and 2.00pm to 10pm.
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
Relevant experience in supporting those experiencing homelessness and people with complex needs
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to become a vital part of our collaborative and innovative team to make a lasting difference to families?
We are looking for a Social Worker or Senior Social Worker to join our team, based from either Milton Keynes or London.
We believe that every child deserves a loving and supportive home. We are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.
Position: Social Worker or Senior Social Worker
Location: Based in either our Milton Keynes or our London team, with hybrid working arrangements in place for both home and office working, and travel covering Milton Keynes, North London and surrounding areas.
Contract: Permanent full time – 37 hours per week, Monday to Friday.
Salary Ranges: Social Worker - Salary in the range of £34,053 - £41,620 per annum. Senior Social Worker - Salary in the range of £39,292 - £48,022 per annum. If based from our London office, a location allowance of £3,299 per annum will be payable.
About the role:
Our Social Worker/Senior Social Worker’s role is a pivotal one within our Adoption service. Some of your responsibilities will include:
· undertaking ‘home study’ assessments (PARs) and present these to the adoption panel
· support families throughout the matching process and once children are placed, up until the Adoption Order
· participating in recruitment activities and training for prospective adopters
About you:
As a Social Worker, you’ll bring a minimum of 2 years post qualification experience in childcare social work and as a Senior Social Worker, a minimum of 3 years post qualification experience. You’ll have an understanding of child development and the impact on behaviour of interrupted development. You’ll have excellent interpersonal and communication skills and demonstrate a commitment to equality, diversity, equity and inclusion within service delivery.
If this sounds like you then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!
If you would like to arrange an informal discussion about the role, please visit our website for contact details for our Adoption Team Manager.
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Closing date: 9am, Tuesday 25 November 2025
Interviews will be held on: Thursday 04 December and Thursday 11 December 2025.
Other roles you may have experience of could include: Adoption Social Worker, Adoption Senior Social Worker, Adoption Support Social Worker, Independent Social Worker, Fostering Social Worker, Independent Reviewing Officer, Supervising Social Worker, Children’s Social Worker, Child Protection or Safeguarding Hub Social Worker, Looked After Children’s Social Worker, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Location: Reading, Hybrid
Hours: 37 per week
Salary: £27,792
Contract Type: Permanent
Campaign Closes: 13th November 2025
First Stage Interviews: 26th November 2025
Second Stage Interviews: TBC
Are you passionate about making a real difference in the lives of children with critical illnesses? Do you thrive in a fast-paced environment where empathy, precision, and people skills come together? Join Make-A-Wish UK as a Wish Referral Officer and be the guiding light at the start of every wish journey. You will be the warm, reassuring voice that helps families navigate the first steps of their magical experience, all while managing vital relationships and keeping everything running smoothly behind the scenes.
Core Purpose
The Wish Referral Officer is responsible for processing new referrals and stewarding the wish child and their application through the initial stages of their wish journey, whilst providing excellent stakeholder management. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships such as the wish child and their family, medical professionals, charities, volunteers and referral partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish and experience. This role requires the ability to work at a high pace while maintaining strong attention to detail, with data management and accuracy forming core aspects of day-to-day responsibilities.
Essential Criteria
To be successful in this role you will need:
- Experience in an administrative role
- Experience of handling large volumes of data accurately, within a fast-paced environment
- Experience in customer service role with set targets and data management
- Demonstrate the ability to be flexible and change priorities within short time frames
- Excellent organisational and prioritising skills to support an ever-changing workload
- To be able to confidently communicate through all communication methods to multiple stakeholders
- Exceptional attention to detail
- Calm and professional, especially when dealing with emotional situations
- Excellent IT and administration skills including experience in processing/inputting data and MS Office
- Ability to work on own initiative without supervision
- A personal commitment to and understanding of equal opportunities
- Experience in using CRM systems
Personal Qualities
- Maintain a professional, caring, friendly and helpful manner always whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders
- Strong empathy with wish families understanding that each child is an individual and may have needs
- The ability to be able to build strong relationships
- Maintain high levels of attention to detail
- Ability to remain calm under pressure
- Punctual and reliable
- Friendly, courteous and professional
- Be motivated to always support the charity and its objectives
Key Responsibilities:
Referral Enablement
- Process new referrals submitted by Community Referral Partners, health and social care professionals, ensuring accurate data entry, and excellent stakeholder management both through both written and verbal communication.
- Proactively manage a dynamic caseload of 150–200 wishes at any given time, ensuring each wish application progresses efficiently through the various stages of the wish journey in alignment with established referral targets and service timelines. This includes monitoring progress, identifying and resolving potential delays, maintaining accurate records, and self-allocating new referrals in line with organisational priorities
- Take ownership of the weekly coordination and distribution of wish referral materials, ensuring all communications and resources are prepared, reviewed, and delivered accurately and on time to key stakeholders—including Community Referral Partners, wish families, and internal teams—to support a seamless and consistent referral process.
- Monitor and maintain the accuracy and integrity of data across internal systems to ensure full compliance with service level agreements (SLAs), data protection regulations, and organisational protocols. This includes conducting regular data audits, identifying and correcting discrepancies, and working collaboratively with internal teams to uphold high standards of data quality, which are essential for effective decision-making, reporting, and service delivery.
- Collaborate with the Wish Discovery Coordinator to facilitate the effective involvement of Make-A-Wish UK volunteers, ensuring families receive the support they need throughout the wish experience. This includes coordinating volunteer assignments, arranging interpreter services where required, and promoting a seamless, inclusive, and supportive journey for every wish family.
- Ensure all referral processes, service level agreements (SLAs), and Make-A-Wish UK eligibility criteria are consistently followed, maintaining full compliance with organisational policies and procedures. This includes accurately assessing referral information against eligibility requirements, escalating any concerns, queries, or ambiguities to the appropriate team or line manager for review, and ensuring all decisions are documented and communicated clearly. Additionally, maintain strong communication with stakeholders to ensure clarity around eligibility decisions and support a fair, transparent referral process.
- Ensure the principles of Equality, Diversity and Inclusion are always reflected within the wish process.
- Support the Wish Referral Team Manager and Wish Referral Lead and Make-A-Wish UK in achieving our goal to reach every eligible child within the UK.
Stakeholder Communication
- Act as the first point of contact for all Wish Granting (WG)–related queries and enquiries, responding promptly and professionally via email, phone, WhatsApp, and post. Ensure that all stakeholders—including wish families, volunteers, and referral partners—receive a high-quality, compassionate, and consistent customer service experience
- Ensure accurate communications with referral partners, wish children and their families/guardians, employees, and volunteers in relation to wish applications.
- Ensure that our service level agreements are met, and stakeholder expectations are sensitively and professionally managed in line with our policies.
- Liaise with other charity partners to assess whether referred wish children meet Make-A-Wish UK’s eligibility criteria. Where referrals do not meet the criteria, collaborate with the Wish Referral Partner Manager to ensure that referrers receive clear, constructive feedback and gain a full understanding of Make-A-Wish UK’s eligibility requirements, supporting transparent and informed referral practices.
Systems and Processes:
- Collaborate with the Wish Referral Team Manager to identify and implement improvements to the wish journey experience, ensuring it is seamless, inclusive, and positive for all stakeholders. Contribute feedback, insights, and suggestions to enhance processes, communication, and overall service delivery in line with organisational goal
- Maintain accurate and up-to-date records within our CRM system (Salesforce), ensuring data integrity and consistency, at all times.
- Follow internal processes to ensure wish children and their families move through the wish journey smoothly, and always in line with our service level agreements.
- Actively participate and engage in project work, providing constructive insights and ideas to enhance the wish journey for every wish child.
Safeguarding and Data Governance:
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc.)
- Facilitate a culture of safeguarding awareness. Identify, report and escalate any issues or concerns in line with organisational processes and procedures.
- Raise safeguarding concerns and complete relevant internal procedure
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
