Incident and quality governance coordinator jobs

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

The Head of Public Fundraising will lead the design and delivery of a mass audience fundraising strategy for The Children’s Trust. Taking a supporter centred approach, the postholder will lead a team of individual giving and relationship fundraisers to generate income through the strategic and long-term engagement of new and existing supporters.

The role will include setting and delivering income and expenditure budgets across individual giving, legacy, events, community and partnerships income streams as well as evaluating new opportunities for voluntary income growth.

The postholder will play a key part within the Fundraising, Retail and Communications directorate and champion fundraising across the organisation.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Develop, implement and monitor a fundraising strategy across all public fundraising areas aligned to the voluntary income strategy.
• Working with the Director of Fundraising and Communications, set income and expenditure budgets, agreeing activities and initiatives to deliver these budgets ensuring. cost control regular forecasting and taking corrective action to achieve budgets. 
• Establishing and monitoring KPIs and quality standards for the Public Fundraising team 
• Review and build on The Children’s Trust supporter journey, ensuring that all supporter relationships are strengthened and that donors are engaged on many levels.
• Review and revise The Children’s Trust case for support, working with the Head of High Value Philanthropy to develop appeals and/or products relevant for different audiences.
• Using a donor centred approach, explore opportunities to maximise income growth and long-term relationship development.
• Work with Senior Events and Partnerships Manager and Senior Individual Giving Manager to strengthen relationships and cross-team working within the Public Fundraising team with a view to maximising supporter engagement and fundraising opportunities. 
• Lead the team to create a supporter-focussed plan to refine assumptions around product offerings and audience needs. 
• Using CRM principles, work with senior managers to optimise acquisition planning, and channels and campaigns within agreed budgets.
• Build and strengthen internal relationships across the organisation to co-produce fundraising propositions and ensure that budget relieving, organisational priorities are at the centre of all fundraising relationships.
• Work with Heads across the Fundraising, Retail and Communications Directorate to manage relationships, scope of work and overall budgets when commissioning external data analytics, creative and media agencies. 

Interview Date:

1st Stage - w/c 27th April 2026

2nd Stage - w/c 4th May 2026

PLEASE READ CAREFULLY – ‘How to Apply’

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

WHY WORK WITH HEREFORD CATHEDRAL ALMSHOUSE CHARITY AND HEREFORD CATHEDRAL

With a history stretching back over 800 years, the Hereford Cathedral Almshouses Charity offers its residents a wonderful blend of historic architectural heritage with a true sense of community and belonging. The charity’s objective is “the relief of poverty through the provision of almshouse accommodation” and this has traditionally focussed on providing housing for people on lower incomes. Rooted in gospel values, its Christian ethos has ensured a unique pastoral presence and availability to residents, unlike secular housing provision. However, current trustees also recognise the need to address poverty in its less obvious manifestations such as are related to spiritual, mental and physical health, and see the role of a parish nurse as integral to achieving this. For the right person, there is a unique opportunity to integrate their nursing expertise with their faith, thereby adding a holistic dimension to the charity’s objective not previously contemplated in this way.

OUR VISION FOR THE PARISH NURSING SERVICE

While Herefordshire is a beautiful rural county, this charm hides some serious issues. National measures of poverty tend to focus on large cities, such that the specific challenges of rural or country town life—like high housing costs, transport, difficulty accessing community healthcare provision and social isolation — can often fall under the radar.

Poverty means more than lack of money although this often sits at the heart of other manifestations. Addressing matters of health and access to health and social services can, and should, be understood as another form of poverty alleviation which can have tangible benefits for the elderly, carers and young families on low incomes. Furthermore, poverty in psycho-spiritual care and dignity, particularly related to death and dying are significant issues in our rural setting.

Recognising the needs described above, the Hereford Cathedral Almshouses Charity has embarked on a strategy committed to alleviating such poverty. In an effort to provide groundbreaking pastoral, social and practical support for our communities, the trustees, in conjunction with the Chapter of Hereford Cathedral would like to appoint a Parish Nurse. This would initially be to support the residents of the Almshouses, with the intention, in due course, of expanding the service to those in the wider community, including potential collaboration with other local organisations.

ROLE DESCRIPTION

The Parish Nurse will play a vital role in helping to achieve holistic pastoral care by supporting and building relationships with the residents of the Almshouses in Hereford and Ledbury, and being appropriately available to support the community associated with Hereford Cathedral which has a growing number of elderly people and young families.

Responsible to the Dean of Hereford and linked with Parish Nursing Ministries UK (PNMUK), the Parish Nurse is to provide nursing support to recipients, regardless of their faith position. This support will integrate spiritual, physical, psychological, emotional and social health to the residents of our Almshouses in Hereford and Ledbury, and the wider cathedral community. Supported by the Steering Group, the Parish Nurse will be accountable to the Nursing and Midwifery Council (NMC), the Chapter of Hereford Cathedral, the Hereford Cathedral Almshouses Charity, and a spiritual supervisor who will be determined in due course.

Main Duties and Responsibilities

Support Holistic Health

• Integrate faith and health through providing a holistic assessment of need
• Support individuals from the Almshouses and Cathedral community in dealing with health issues and concerns, through collaboratively planned health advice, support and spiritual care
• Monitor and evaluate the effectiveness of the care provision, adjusting the care plans as required
• Where appropriate, support risk assessments to ensure that health needs are being met
• Where appropriate, develop screening opportunities for residents in the Almshouses and cathedral community
• Where appropriate, attend local meetings with health and social care professionals to ensure continuity of care
• Ensure parish nursing activities and advice are evidence based and supported by current research

Health Education

• Provide and promote appropriate health education to individuals and groups, aiming to increase understanding of health concerns and to empower people to make positive choices to improve their health
• Focus on a variety of educational activities for all ages which can explore the relationship between values, attitudes, lifestyle, faith and health
• Develop opportunities for health education activities in the Almshouses and at community events

Health Advocacy

• Provide an advocacy role that supports people to access health services
• Initiate and support referrals to other health professionals as appropriate

Referrals

• Liaise with appropriate agencies and authorities in order to support the health needs of individuals
• Signpost to health, social care, faith organisations and voluntary sector services as appropriate, to access the most suitable resources for holistic care

Support Groups

• Develop appropriate support groups, following assessment of need of residents of the Almhouses and Cathedral community
• Support the Cathedral Pastor and Pastoral Visiting Team

Integration of Faith and Health

• Integrate faith and health in all activities and contacts, aiming to promote the understanding of the relationship between faith and health
• Pray with or for clients, if requested and appropriate or, if preferred, refer them to a faith group/leader of their choice
• Facilitate or assist with a service of, for example, Holy Communion in their home, as appropriate

Professional Management

• Promote safeguarding of children, young people and adults at risk in all parish nursing activities
• Attend Steering Group meetings and regular one to one meetings with line manager
• Work as an autonomous and lone practitioner, ensuring compliance with the policies and procedures of Hereford Cathedral Chapter, including those related to lone working
• Maintain accurate, systematic and timely record keeping of health interventions in keeping with NMC Record Keeping guidance, ensuring safe storage and disposal of documentation
• Maintain statistical information and data as required by the Almshouses charity, Hereford Cathedral Chapter and PNMUK
• Manage the resources of the parish nursing service, including any financial resources, in line with professional standards
• Participate in an Annual Development and Performance Review with line manager
• Ensure that the Confidentiality and Data Protection Policies of Hereford Cathedral Chapter and the NMC are stringently adhered to
• Maintain the Parish Nurse Accreditation Standards, annually reviewing these with the Regional Nurse Coordinator and line manager
• Record and take appropriate action if any accident or incident occurs involving a volunteer, client, staff member or visitor

Personal Development

• Be aware of, and always act in accordance with, the NMC Code of Professional Conduct and maintain NMC registration
• Work within the scope of professional knowledge and competence
• Maintain up-to-date knowledge and skills, and undertake Continuing Professional Development (CPD) in accordance with the individual parish nurse, and organisational needs
• Ensure personal spiritual care needs are identified and met, and participate in regular spiritual supervision
• Attend PNMUK Community of Practice events for professional development, supervision and peer support

The above-mentioned tasks are a summary of the key responsibilities involved; however, the post holder may be asked to carry out other tasks as directed by the Almshouses Charity trustees/Parish Nurse Steering Group/other authority.

The Equality Act 2010 Schedule 9 part 1(1-3) applies to this post. The post is restricted to practicing Christians.

Person Specification

Education/Qualifications

Essential qualities:

• Registered Nurse (Adult/Child/Mental Health/Learning Disability)
• Current Nursing and Midwifery Council Registration
• Evidence of post registration education and training
• Completion of the PNMUK Preparation for Parish Nursing Practice Course or willingness to undertake this (the next Preparation for Practice Course starts on 7 September with sessions on 8, 14 & 28 September and 5 & 12 October 2026)
• Full UK driving licence and access to a vehicle fully insured for business use and service user transportation
• Confident user of Microsoft Office

Desirable qualities:

• Community Nursing/Specialist Practitioner Qualification
• Some theological or discipleship training or willingness to undertake this

Experience

Essential qualities:

• Significant post-registration experience of Community Nursing
• Have a love of God’s people and be comfortable and willing to pray with and for others when appropriate

Desirable qualities:

• Previous management experience
• Experience of teaching
• Experience in delivering health education
• Experience of working in the UK as a Registered Nurse 

Skills and Knowledge

Essential qualities:

• High level of nursing expertise
• Ability to work independently and within a team
• Decision making skills
• Good communication skills
• Competent IT skills
• Commitment to work within the NMC Code of Conduct
• Commitment to personal and spiritual development
• Regular safeguarding training
• Knowledge of Clinical Governance development and its implementations
• Knowledge of the purpose and value of professional supervision and support of staff
• Understanding of, and commitment to, equal opportunities

Other

Essential qualities:

• Regular member of a church of any Christian denomination
• Willingness to attend a cathedral service at least monthly
• Able to carry out the duties of the post with or without adaptations

HOW TO APPLY

For full details and how to apply, please visit the vacancies page of the Hereford Cathedral website. Fully completed application forms must be received before midday on the closing date of 30 April 2026.