Independent living advisor jobs in home based
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. After completing our training package for new Helpline Advisors (approximately 4 weeks) you will begin working as part of a collaborative and dynamic team responding to a variety of callers and contacts. You will be answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.
The deadline for applications is 2359 on Sunday 16 November 2025.
Interviews will likely be held between the 27 November and 3 December 2025.
As an organisation focused on equity, diversity and inclusion, we welcome applications from all sections of the community we serve including those with lived experience of modern slavery, those with diverse backgrounds, cultures, and religion, people of colour, those with disabilities and those from the LGBTQ+ community.
References from previous employers will only be contacted after a job offer. If there are valid reasons for this not to be possible, please mention this on your application.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote (UK-Based) Contract Type: 6 months fixed term, Full-Time. Occasional travel to London for team days.
About Us
UK Community Foundations (UKCF) is the national membership organisation for 47 accredited community foundations that have a collective presence in every postcode. Through place-based philanthropy and giving, we invest in communities to transform people’s lives.
We are currently rolling out and implementing 33 individual Salesforce Nonprofit Success Pack (NPSP) instances for our community foundations, transitioning them from a shared Salesforce instance to independent systems. Each instance follows a network-agreed design while allowing customisation to meet specific foundation needs.
Why Join Us?
You’ll be part of an impactful organisation that strengthens communities across the UK.
You’ll have the opportunity to work on an exciting digital transformation project as part of a small and supportive team.
We offer a flexible work pattern that supports your personal responsibilities, as well as a remote-working environment with options to work either from home or at local community foundation offices.
We are passionate about building a supportive and collaborative team culture, which you will be a valued part of.
We support opportunities for professional development and training.
We support the mental health of our staff with mental health first aiders and a fantastic independent wellbeing service that provides bespoke support to all employees.
At UKCF, we put inclusion at the forefront of our work and believe in equal opportunities for all. That is why our recruitment process is inclusive to all, and our salaries are transparent.
Role Overview
Reporting to the Senior Technology Advisor, the Salesforce Administrator will play a crucial role in the successful implementation, development and ongoing support of the new Salesforce system and structure across our network.
Key Responsibilities
- Administer and configure Salesforce, including workflows, Flows, fields, page layouts, record types, dashboards, and reports.
- Manage user access, roles, profiles, permissions, and public groups.
- Provide daily first-line support to members, troubleshooting issues and handling change requests.
- Support community foundations employees in implementing and adapting their individual Salesforce instances.
- Automate business processes using tools such as Flows, approval processes, validation rules, and email alerts.
- Test and implement system improvements within a sandbox environment before deployment.
- Facilitate data migration and ensure data integrity.
- Perform system deployments and ensure a smooth transition for users.
- Work with colleagues to develop and maintain training materials, including video tutorials and documentation.
- Deliver user training and promote best practices across the network.
- Collaborate with Salesforce leads across community foundations to share knowledge and resolve issues.
- Ensure compliance with GDPR and cybersecurity best practices.
Required Skills & Experience
- Minimum 2 years of experience working with Salesforce.
- Salesforce Administrator Certification.
- Strong understanding of Salesforce configuration, including roles, profiles, permissions, OWD, sharing rules, and security settings.
- Experience with Salesforce Flows to streamline processes and enhance data accuracy.
- Experience in requirement gathering and proposing technical solutions.
- Excellent problem-solving skills with a proactive approach to system enhancements.
- Strong communication and relationship-building skills.
- Ability to train and support users with varying levels of Salesforce experience.
- Experience managing data migrations and ensuring data integrity.
- Knowledge of GDPR regulations and information security principles.
Desirable Skills & Experience
- Experience with Salesforce Nonprofit Success Pack (NPSP) and managed packages.
- Knowledge of Salesforce Lightning and Experience Cloud.
- Experience in the grant-making sector using Salesforce.
- Experience implementing system changes and supporting digital transformation.
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
- Experience working or volunteering in the charitable or voluntary sector.
If you are a skilled Salesforce Administrator with a passion for digital transformation and making a difference in the charity sector, we’d love to hear from you!
Registered Charity
11 - 20
Every UK community should have access to an agile community foundation, known for identifying local need and providing resources that empower change.
The client requests no contact from agencies or media sales.
Thank you!
POST
Finance and Operations Manager
RESPONSIBLE FOR
Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.
SALARY & HOURS OF WORK
Part Time – 4 days a week (30 hours)
Salary: Gross £40,000 pro rata £32,000
Term - Permanent
Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata
Pension: Workplace pension contributions of 5% per month will be paid by NUM
LOCATION OF THE POST HOLDER
The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours. All equipment required for remote working will be provided and costs for travel will be covered.
ROLE SUMMARY
We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision.
To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.
The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.
QUALIFICATIONS AND EXPERIENCE
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At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc.
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At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.
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Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.
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Excellent leadership and delegation skills and experience.
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Ability to support and execute on elements of NUM's policies and strategic plan.
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Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.
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Exemplary critical thinking and problem-solving skills and experience.
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Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.
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Experience in Human Resource Management and monitoring performance across diverse teams.
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Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders.
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A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.
Applications close on 31st October 2025 at 5pm BST.
Please send a CV (max 3 pages) and a cover letter (max 3 pages) to admin[at]nationaluglymugs[dot]org with your name and ‘Finance and Operations’ in the subject line.
Your cover letter should set out why you are interested in the post, and demonstrating with specific examples from your experience and qualifications, how you are the right person for this role. The Job Description PDF contains full guidance on what to include in your cover letter.
If you would like to request any adjustments or have any questions in relation to the role, please email in confidence. We will do our best to meet your needs.
The client requests no contact from agencies or media sales.