Our mission at CTA is to champion, connect, support and grow a thriving community transport movement across all parts of the UK. Community transport operators have a great story to tell and it is CTA’s job as their national membership body to help them tell it and to support them to develop excellent services that can transform lives and communities.

Our work here in Scotland is integral to this. We have around 150 members across Scotland who all provide accessible and inclusive transport solutions in our cities, our rural areas and our islands. 

We are excited to be recruiting for our new Director for Scotland. The post holder will lead the development and delivery of CTA’s research, policy and public affairs work in Scotland. They will make sure our policy is designed to create value for our members and further their aims. The role will innovate and seek creative transport solutions and policy options that will be fit for the specific context in Scotland but must also be aligned to wider UK policy work and developments across all of the devolved countries. If you like the sound of this challenge and have the qualities and potential to rise to it, then we’d love to hear from you! 

Location is flexible with an expectation that a reasonable amount of time will be spent in Edinburgh with travel to our other offices and locations across the UK.

Purpose of role

To provide specialist Statutory Advocacy to local residents across Lancashire.  To promote self-advocacy and empowerment and enable service users to make informed decisions and get their views heard in matters relating to mental health and/or care and support needs within health and social care. This will be through one to one advocacy and other models of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment, older people and people that lack capacity.

Key tasks

• To provide Independent Advocacy support as defined under the Mental Health Act (2007), Mental Capacity Act (2005), Care Act (2014), and Advocacy Standards to individuals in community, residential and hospital settings.
• To manage a client caseload and ensure accurate case management and record keeping.
• To provide information, support or signpost clients, to inform or empower individuals on any issues regarding their health and care.  Including mental health treatment under the amended 2007 Mental Health Act, deprivation of liberty safeguards under Mental Capacity Act and support with safeguarding under Care Act (2014).
• To advocate for individuals within a variety of meetings relating to their care and treatment, to include ward rounds, case conferences, Care Programme Approach (CPA) meetings, mental health assessments, best interests meetings and safeguarding meetings.
• To maintain up-to-date knowledge of relevant mental capacity, mental health and community care policy, legislation, case law, and good practice.
• To work within the appropriate legislation, as well as agreed case-working standards and monitoring requirements
• To work as a member of the team, attend bi-monthly team meetings, peer group meetings, and contribute towards service planning and developments for advocacy and the wider organisation.
• To represent Advocacy Focus at various meetings/promotional events as required and to provide feedback to the team.
• To mentor and supervise volunteers and students to support clients through casework and peer advocacy groups.
• To be flexible to support work across all service areas to meet referral, geographical and organisational demands
• To be available to cover the Advocacy Community Hub at least 2 and ½ days per month.
• To undertake duties in line with safeguarding and data protection principles.
• To produce reports for the Advocacy Manager, SMT and, others as required.
• To attend regular supervision/appraisal sessions with the Advocacy Manager
• To be available to work occasionally in the evening and weekends as required.
• To work within Advocacy Focus’s policies and procedures
• To work towards and successfully complete the Independent Advocacy Qualification (IAQ) within 12 months of securing a position in order to provide all strands of specialist advocacy.
• To be responsible for identifying areas for personal development.
• To undertake any other duties as commensurate with the grading of the post.

The organisation

Worldwide mental health conditions are increasing and depression alone is on track to be the leading disease burden by 2030. The world is not yet equipped to handle this growing crisis, especially in low and middle income countries. The global COVID-19 pandemic has only increased the urgency to improve access to, and investment in, mental health care for all.

United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We focus on what will make the most difference to global mental health, and we build whatever it takes to make that happen.

We ​unite: c​ampaigners, practitioners, national organisations, businesses, people with lived experiences, funders, researchers, governments, and international bodies so that they can learn, collaborate and make greater progress together.

We ​incubate​: Designing and setting up the initiatives that will make the most impact on global mental health and helping them to grow and ultimately flourish independently.

The role

We are searching for a Director to lead the organisation in its work to improve independent monitoring and accountability on mental health around the world. The aim is to increase political and financial support for mental health at global and national levels and ensure policies are enacted in line with global and nationally set targets and indicators. This role will develop and lead the strategy and direction for independent Monitoring and Accountability (M&A), working with colleagues internal and external to UnitedGMH to achieve results that positively impact mental health on the ground. 

About you

You are a driven individual who is passionate about mental health and determined to make a difference to the lives of as many people as possible. You will have a proven knowledge and understanding of global health and (preferably) mental health independent monitoring and accountability; a network of contacts in relevant areas at national and global level; and an ability to develop and execute strategies to achieve change at the highest levels of government and international organisations working with a wide variety of stakeholders. You will be familiar with the current and potential ways to monitor progress towards the Sustainable Development Goals and other targets and indicators for global health and (ideally) mental health. You will have a proven track record in developing and executing initiatives to improve accountability involving a wide range of stakeholders and garnering international and national level engagement and support. 

Duties:

Management and Administration

• Senior Management: support the CEO and the team to ensure the Charity's operations and  resources are managed in accordance with policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the Charity’s work. 

• Lead monitoring and accountability for the work of UnitedGMH as a whole, internally and externally, in line with our reporting requirements and in support of greater transparency and accountability to the mental health community and our stakeholders.

• UnitedGMH and American Friends of Mental Health Board engagement: support the CEO and the team in reporting to the UnitedGMH board and the American Friends of UnitedGMH.

• Line manage: independent monitoring and accountability staff and consultants.

• Strategy: support the CEO and team in the overall development of the charity’s strategy; and lead the development, implementation and evaluation of the charity’s strategy for partnerships, campaigns and communications.

• Reporting: support the CEO and team to ensure the development of papers for board meetings, donor reports and annual charity reporting and ensure timely submission.

• Financial Management: support the CEO and team to ensure the development of the annual budget and ensure effective monitoring and management of resources; lead and oversee the budget and reporting for M&A work.

Independent Monitoring & Accountability

• Strategy: Ensure the development, implementation, monitoring and reporting of key M&A strategies and activities against agreed outcomes in order to support the global mental health community to increase political support at global and national level for mental health and greater progress to deliver up to date policies and high quality services at national and local level. 

• Countdown 2030 for Global Mental Health: supported by the UnitedGMH team and external stakeholders, lead the development and ongoing work of the Countdown 2030 for Global Mental Health; develop the follow up to the pilot phase (ending July 2020) with the aim of developing and delivering a global mechanism available to all. 

• Annual independent M&A report: supported by the UnitedGMH team and external stakeholders, lead the development and ongoing work for an annual independent M&A report for mental health; develop the concept, partnerships and funding for the exercise and lead the team to deliver the pilot report in 2021 with annual reports thereafter. 

• Global Mental Health Action Network: support the Policy, Partnerships and Campaigns Director/Principal to develop and lead the network; and provide independent M&A expertise and lead relevant initiatives with partners to achieve change at global and national level. 

• Health economics, data modelling and statistics: lead relationship building and oversee relevant experts in the fields of health economics, data modelling and statistics. 

• Representation: Oversee strategic relationships with mental health M&A policy experts, advisors and partners to ensure the charity operates on the cutting edge of global mental health M&A developments, including oversight of the strategic partnership with Countdown 2030 partners.

• Management: Oversee independent M&A staff and all related work of the charity, consultants and associated partners.

Fundraising

• Strategy: Ensure the charity has a clear and regularly updated strategy for fundraising for IM&A work developed in collaboration with the Fundraising manager; secure sufficient funding to cover the IM&A area of work; and support the organisation to secure sufficient funding for its work as a whole. 

• Identify new funding opportunities and lead on pitches to donors with the support of the team. Ensure the charity fulfills all reporting requirements and manages donor stewardship effectively.

• Relationship management: Maintain and strengthen relationships with UnitedGMH donors.

Representation

• Represent UnitedGMH as required both in private and public settings..

• Relationship building and management: actively build relationships with key stakeholders particularly as related to IMA work.

Other duties that may be required by the CEO and board of trustees.

Essential attributes and experience

• Extensive management-level experience relevant to the role

• An entrepreneurial and enterprising approach to work

• A team player with the ability to work well with colleagues and partners across different backgrounds and disciplines 

• An ability to inspire and lead teams internal and external to your organisation

• Knowledge and understanding of global health with a network of contacts

• An ability to develop and execute strategies to achieve change at the highest levels of government and international organisations working with a wide variety of stakeholders

• Experience of working in global health and/or international development at global and country level

• A proven ability to build and develop partnerships and initiatives to promote collaborative working 

• A proven knowledge and understanding of health economics, data modelling and statistics and ability to convey complex information using data.

• Successful track record in developing and executing programme funding proposals and securing 5 figure fundraising gifts

Desirable attributes and experience

• A second language in addition to English

• A proven track record in developing and executing strategies to achieve independent monitoring  and accountability mechanisms and initiatives

• Knowledge and understanding of mental health, a network of mental health contacts around the world, and an ability to develop and execute strategies to achieve change on mental health at the highest levels of government and international organisations working with a wide variety of stakeholders.

• Familiar with, and a champion of, policy and practice informed by global and national experts including People With Lived Experience of mental health conditions. 

• Experience of working in mental health and/or international development a country level

• Successful track record in developing and executing programme funding proposals and securing 6 figure fundraising gifts

Applications will be reviewed and interviews conducted on a rolling basis so please do not hesitate to register your interest. 

This is a global remote role and you must already have the right to work in the country where you are based.

POST  

Case Worker

RESPONSIBLE TO

Case Work Team Leader 

RESPONSIBLE FOR

n/a

SALARY & HOURS OF WORK

Part time – 4 days Tuesday to Friday (30 hours per week)

Salary: £26,500 (pro rata), actual £21,200

Term - Fixed Term 6 month contract with a view to extending this dependent on funding

Annual Leave Entitlement - 31 days including public and bank holidays (pro rata) actual 25 days

Pension: Workplace pension contributions of 8% per month will be paid by NUM 

LOCATION OF THE POST HOLDER 

The post holder will be predominantly remote working but may be required to attend the head office in Manchester from time to time. The post involves some travel throughout the UK and occasional work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.

ABOUT NUM:

National Ugly Mugs (NUM) is a UK-wide safety charity providing victim support and violence prevention services to sex workers, as a means to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. We value those with lived experience in sex industries and work with them to conduct research, develop education packages to professionals, and participate in policy advocacy to change the conditions that lead to survival sex, gain rights and recognition, and improve the safety of UK-based sex workers. 

ROLE SUMMARY:

We are looking for an experienced Case Worker to work as part of the NUM Case Work Team (CWT).  This is a responsive, flexible, dynamic and effective team committed to ending all forms of violence against sex workers.  This is a part time, fixed term role that will use a variety of digital tools to engage with thousands of sex workers throughout the UK. To facilitate the sharing of information to improve safety and provide emotional and practical support to adults across sex industries when they have been a victim of harm or crime during the course of their work. This could be just a listening ear, help with accessing resources or support to report harm, right through to the criminal justice system and court, if that is their choice.

QUALIFICATIONS AND EXPERIENCE (E-Essential, D-Desired) Please cover Essential criteria in your written application:

• Understanding of the diversity of sex work, a sensitivity towards the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. E

• Experiences in and from sex industries is an asset. D

• An experienced case worker in the field of victim support or an accredited and practiced Independent Sexual Violence Advisor (ISVA). E

• A good level of experience or qualifications in criminal justice. D

• Proven ability to work with multi-agency partners as a strong but sensitive advocate based on the needs and wishes of the people you support. E

• Demonstrable experience in risk assessing the needs of victims of a crime. E

• A sound level of knowledge and understanding of Safeguarding both in theory and in practice. E

• Experience of engaging with individuals who may have experienced traumatic events. E

• Willingness to and/or experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes. D

• Ability to provide support and engage via digital means through, phone, text, social media and email. E 

• The ability to understand local, regional and national policy and evidence based research in relation to community safety, health and social inclusion. D

• Experience of multi agency working with services of conflicting demands. D

• Knowledge and understanding of The Code of Practice for Victims of Crime.  D

• Experience with computer systems and the ability to efficiently work with multiple platforms, managing data and conforming to legal regulations such as the Data Protection Act and GDPR. E

PERSONAL ATTRIBUTES & STRENGTHS: 

• Strong empathic and active listening skills

• Sensitive communicator through a range of diverse means to a wide range of audiences

• Excellent judgement, poise and professionalism, and ability to represent the charity

• Natural problem-solver with a bias to action and a can do attitude

• Well-organised individual with the ability to prioritise based on the immediate needs of the people you are supporting

• Critical thinker with the ability to analyse information from an unbiased perspective, without prejudice

• Due to the frequent direct exposure of emotional and distressing circumstances, the understanding and recognition of self care is vital to this role

• Awareness of varying cultural experiences associated with race, ethnicity, gender, class, sexual orientation, religion, age or disability in order to work respectfully with people from diverse backgrounds

DUTIES AND RESPONSIBILITIES: 

• Work as part of the CWT to manage membership applications to National Ugly Mugs (NUM) which provide access to safety tools through a verification process

• Reviewing and processing reports submitted about crimes and harms committed against sex workers

• Produce legally compliant warnings from reports to disseminate to members in the form of alerts

• Providing emotional and practical support to sex workers person to person when they’ve been the victim of a crime. This may be by telephone, e-mail or through online tools

• Proactively source information about appropriate resources and service provision to meet the immediate and longer term needs of those you will be supporting

• Provide advocacy to individuals based on their individual circumstances and wishes

• Liaising with police and acting as an intermediary between sex workers and the police in relation to reporting of crimes

• Providing ongoing case work support to sex workers both within and outside of the criminal justice system

• Dealing with complex cases on an ongoing basis

• Provide intelligence into police systems where consent has been provided

• Establish and maintain strong partnerships with existing support services 

• Maintain and update contact databases for police and support services throughout the UK

• Using NUM’s case management system (Oasis) to document and record case work alongside other monitoring databases where required

If you are passionate about ending all forms of violence against sex workers and support the full decriminalisation of sex work, we would love you to join us.  We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.

How to Apply:

To apply please send your CV (3 pages maximum) and cover letter (4 pages maximum) to rosie[at]nationaluglymugs[dot]org by 5pm on Friday the 6th August 2021 or apply through the Charity Jobs website.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on Tuesday the 10th August 2021 and interviews will take place on Thursday the 12th August 2021 on Zoom.  Please note that this date is not negotiable so please prepare in advance. If you do not hear from us by Wednesday the 11th August 2021 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

• Friday 6th of August 2021 @ 5pm - closing date for applications

• Tuesday 10th  August 2021 @ 5pm - successful candidates notified by

• Thursday 12th August 2021 - Interview day (the interview date is fixed and non-negotiable and candidates must have access to an internet connection and Zoom).

• Start date for this role is ASAP. If you have a requirement for a notice period with your current employer, please advise the length of this.

• For further information, please visit our website.

Equal Opportunities:

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. 

If you have any specific access requirements or if you need any reasonable adjustments to be made in order to apply or attend an interview please contact:

Rosie Hodsdon

Executive Assistant

rosie[at]nationaluglymugs[dot]org

Normal Working Days: Monday, Tuesday, Wednesday and Friday

POST    National Ugly Mugs – Digital Admin Assistant

RESPONSIBLE TO  NUM Executive Assistant (Marketing and Communications)

RESPONSIBLE FOR  n/a

SALARY & HOURS OF WORK

Part time – 3 days (22.5 hrs) Per Week (days and hours of work to be agreed)

Term - Fixed Term: 6 month contract with a view to extending this dependant on funding 

Salary: £24,000 (pro rata) - Actual £14,400

Annual Leave Entitlement - 19 days

Pension: Workplace pension contributions of 8% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will primarily be working from home, but needs to be able to access the office as and when required in central Manchester.  The post may involve some travel throughout the UK, and occasional work out of office hours.

ABOUT NUM:

National Ugly Mugs (NUM) is a UK-wide safety charity providing victim support and violence prevention services to sex workers, as a means to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. We value those with lived experience in sex industries and work with them to conduct research, develop education packages to professionals, and participate in policy advocacy to change the conditions that lead to survival sex, gain rights and recognition, and improve the safety of UK-based sex workers. 

ROLE SUMMARY:

We are looking for a technologically capable individual who, through effective execution of wide-ranging and multi-faceted duties, will support the remote working NUM team in the day-to-day running of NUM and maintaining our IT systems.  The position is part time (22.5 hrs) and reports to the Executive Assistant (EA). The responsibilities of the role will require you to work closely with other teams across the organisation through digital means to support them in the execution of their duties. Skills in IT, administration, CRM systems and financial administration using Quickbooks are essential to the duties of this role, as is the ability to communicate and organise with a wide range of people using digital means.

QUALIFICATIONS AND EXPERIENCE:

• Understanding of the diversity of sex work, a sensitivity towards the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. Experiences in and from sex industries is an asset.

• Strong IT skills including the full range of Google suite products; Quickbooks; CAF Donate or other CRM platforms; WordPress; Trello; Mailchimp; Slack; and the full range of social media platforms, alongside a commitment to fully embrace digital and share your knowledge and skills as an integral part of day to day working.

PERSONAL ATTRIBUTES AND STRENGTHS:

• Excellent, sensitive communicator through a range of diverse means and to a variety of audiences;

• willingness to do routine tasks to support the NUM team to meet the charity mission;

• Natural problem-solver with a bias to action and a can do attitude;

• Excellent judgement, poise and professionalism, and ability to represent the charity;

• Able to prioritise tasks, support tasks across work teams and meet deadlines when there are competing interests and time constraints; 

• Detail-oriented and demonstrated ability to multi-tasks;

• Ability to work in teams but can be self-directed and an independent thinker;

• Drive to see what is coming around the next corner and plan for what ifs;

• Ability to understand the importance of confidentiality and maintain this to a high level;

• Flexibility and willingness to take on new tasks when required;

• Confidence working with people from diverse backgrounds;

• Resourceful; able to deliver with limited resources.

DUTIES AND RESPONSIBILITIES:

Organisational Support

• Anticipate, plan and support the NUM team for upcoming meetings, events, and other calendar commitments.

• Support the NUM team in creating and editing documents and presentations.

• Arranging resources for the NUM Team where necessary.

• Managing filing systems of admin documentation.

• Updating the internal IntraNet with documentation, resources and news to share with the team.

• Supporting the Executive Assistant in the execution and management of NUMs social media accounts.

• Provide support in responding to communication for the organisation alongside contacting donors.

• Produce reports in a timely manner from CRM systems such as Quickbooks and CAF donate.

• Provide administrative support for meetings and events.

• Provide monitoring where required to support teams.

• Providing technical support to the team through problem solving and researching information to enable the team to function effectively. 

• Identify training needs and resources to support the NUM team to use technology to its maximum potential.

Financial/Accounts Administration 

Using Quickbooks to administrate the charities finances:

• Inputting payments against set budgets

• Producing monthly reports from Quickbooks

• Reconciling bank statements

• Producing Invoicing

• updating and managing Supplier details

• Managing invoice receipts

IT Support

• Provide general administrative and systems support across NUM systems and digital products.

Additionally, you will be required to provide cover for other administrative roles that support other teams.

Commitment 

If you are passionate about ending all forms of violence against sex workers and support the full decriminalisation of sex work, we would love you to join us.   We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.

How to Apply:

To apply please send your CV (3 pages maximum) and cover letter (4 pages maximum) to rosie[at]nationaluglymugs[dot]org by 5pm on Friday 6th August 2021, or apply through the Charity Jobs website.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on Tuesday 10th August 2021 and interviews will take place on Friday 13th August 2021 via Zoom. Please note that if you do not hear from us by 5pm on the 10th August 2021 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

• Friday 6th August 2021 @ 5pm - applications close

• Tuesday 10th August 2021 @ 5pm - notification of successful candidates

• Friday 13th August - interviews; please note that this date is non-negotiable

• Monday 16th August - successful candidate informed

Start date for this role is ASAP .

For further information, please visit our website.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. If you have any specific access requirements or any questions in relation to the role please contact:

Rosie Hodsdon

Executive Assistant

rosie[at]nationaluglymugs[dot]org

Normal working days: Monday, Tuesday, Wednesday and Friday

Would you like to work for an organisation who is rated number 8th in the Sunday Times Top 100 Best Housing Associations to Work for 2021 and has the top rating of G1 V1 from the Regulator of Social Housing? 

Are you passionate about improving the lives of people with a learning disability? Are you an expert in your field? 

We are recruiting for an experienced Development Finance Business Partner to join our well established finance team. The role is home based with occasional travel to our Manchester office (and other locations) and it is a full time (37.5 hrs per week) permanent vacancy.

This new role is an increase to our Finance team at Golden Lane Housing (GLH) as one of our Finance Business Partners. Finance business partners are central to the GLH Finance Department function, in ensuring financial and policy outcomes are managed with Value For Money and Housing Regulation compliance as paramount consideration.

The role will support our Development team with new business, financial appraisal and modelling requirements to ensure that our schemes are viable and our financial risks are mitigated. 

You'll also be responsible for our annual forecast and involved in the budget planning process as support to the Head of Strategic Planning.

Key skills, qualifications and experience required for this role:

• A recognised accounting qualification, (ACA, ACCA, CIMA, CIPFA)
• Provide clear, relevant advice to support effective decision making in specific business areas for which you will be responsible
• Experience of working within Finance with good understanding of budgeting and accounting principles
• Ability to understand and articulate risks and mitigations
• Financial analysis and appraisal skills.
• Housing Experience Build strong and productive relationships with GLH teams to ensure you become a trusted advisor and challenge is welcomed
• Evidence of excellent relationship management skills
• Excellent communication skills across all level

(Please see the Job Description and Personal Specification for a more extensive list of responsibilities, experiences and key skills required for this role).

Please apply with a full and up to date CV.

This role will close for shortlisting on Sunday 1st August and interviews will commence shortly after the close date via MS Teams. 

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award winning training and development

*T&C's apply based on contract

About Mencap

Golden Lane Housing works with people with a learning disability to provide supported housing around which they can build their lives. We were established as an independent registered charity by Mencap in 1998 to help tackle the immense challenges that people with a learning disability face in finding a home.

The Volunteering Data & Evaluation Strategic Lead helps those with sight loss to live the life they choose by developing and delivering volunteering data, analytics, and evaluation programmes to enable effective delivery of services and income generation in Guide Dogs.

The role will, through leadership, ensure that the organisation has robust systems and processes in place to actively provide high quality insights, analytics, and monitoring of our volunteer population alongside a strategic focus on our volunteer managers/key contacts.  This will act as a significant influence in planning and decision-making of strategic volunteering activities in line with the Volunteering Strategy – Inspiring Connections.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team, and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders. Preferences for office location (excluding London) will be discussed at interview.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Relevant business management qualification or equivalent.
• Active membership of relevant professional networks e.g. CIPD, The Association of Volunteer Managers (AVM), Network of National Volunteer Involving Associations (NNVIA) and relevant Data and Evaluation membership bodies.
• Proven track record of complex impact assessments.
• Demonstrable experience of setting standards, creating systems of oversight and monitoring and systems development as subject matter expert and/or product owner.
• Project management including Agile frameworks.
• Deep understanding of current volunteering and impact assessment within the third sector.

Desirable

• Advanced problem solving.  Advanced Microsoft excel functionality (Data models, power pivots, developer tools).
• Able to demonstrate an up to date knowledge of technical competency areas and take a proactive approach to continuous professional development. 

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

If you have any accessibility issues, please contact our Recruitment Team.

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team if you require any support with your application.

Overview

Can you lead the spread and adoption of innovative practice to improve health equity? We are looking for an experienced Programme Manager who can use their passion and expertise to deliver end user benefit within a variety of mental health settings.

In 2013 a small group of founding member organisations established the South West Academic Health Science Network. They were motivated by a shared ambition to accelerate the adoption and spread of innovation across our region to improve population health and generate economic growth.

Step forward eight years and that ambition has become a reality. Working in collaboration with the AHSNs across England, our work transforms lives through innovation.

In the last year, our work as a network of AHSNs has benefited over 258,000 people and leveraged over £462m of investment into the health and life science sector. You can read more about the impact of our work nationally in our latest AHSN Network impact report and regional work in our annual review.

At the South West AHSN we focus our efforts on improving health equity – identifying and spreading innovative practice that helps close health equity gaps in access to care, quality of care, opportunity for a healthy life and agency in managing individual health.

Working with our members and partners, we share the ambition and opportunity to improve health equity through the adoption and spread of innovative practice. We do this by:

• Spreading innovative practice across the health and care system through collaboration, practical support and knowledge sharing.
• Building capability in our region to spread innovative practice and improve quality.
• Supporting evaluation and application of learning to improve the delivery of health and care services.

As Programme Manager – Mental Health you will manage the development and delivery of our mental health programme which includes work to improve safety across a number of different health and care settings, using quality improvement methodology. This will involve building quick rapport with our key local, regional and national mental health stakeholders, and supporting the sector to implement innovative practice.

Our existing programme portfolio is broad. Current commissions include programmes to identify and spread proven innovation in partnership with NHS England, improve patient safety through our commission with NHS Improvement, and to support the uptake of innovation from the life science sectors in the health and care system with the Office of Life Sciences.

You will contribute to the development and sharing of insight and learning, support capability building and ensure the South West AHSN continues to extend its impact and influence locally, regionally and nationally.

Our Programme Managers are part of our Programmes business function and this role is based within the Clinical Portfolio of work, reporting to our Programme Director – Clinical.

Programme Managers work collaboratively with peer Programme Managers, matrix working with programmes staff, associates and clinical leads alongside South West AHSN colleagues to deliver a portfolio of national and regional programmes.

Role profile

This role is at the heart of our work to support frontline patient safety improvement work, and spread innovative practice and solutions within mental health, with a health equity focus.

From upskilling frontline staff in improvement methodology, to increasing the uptake of the latest innovations through our work with the Discovery team and innovators, you will help make sure our work translates into improved mental health care for the people in our region.

This work will be underpinned by quality improvement methodology and work to spread innovation and innovative practice. As the lead for Quality Improvement, through a robust knowledge of QI methodology you will teach, coach and facilitate improvement sessions.

Key success factors

• Leading Programmes – proven ability to lead a complex portfolio of programmes with a focus on impact, with the ability to identify risks, anticipate issues and create solutions, and to resolve problems in relation to project or service delivery.
• Adaptable – comfortable with change and working in uncertain environments; the ability to work without supervision, under pressure and to tight and often changing deadlines.
• Learning mind-set – a track record working on complex issues, embedding learning into practice and generating insight to inform approaches.
• Influencing – a self-motivated, accomplished communicator, with the ability to influence and persuade stakeholders of all levels using effective stakeholder management skills to problem solve, make decisions and overcome challenges.

Responsibilities

• Programme delivery – responsible for the co-design, development and effective delivery of our portfolio of mental health work across the programmes portfolios. Executed through providing patient safety and quality improvement capability; underpinned by project management expertise to meet commissioner requirements and aligned to the South West AHSN strategy that has a health equity focus.
• Best practice – ensure all delivery programmes / projects are developed in recognition of national and international best practice and adopt the latest thinking on healthcare improvement.
• Coaching, training, advice and guidance – provide coaching, training, advice and guidance in patient safety and quality improvement to individuals / project teams by drawing on previous experience of utilising quality improvement methodologies and approaches, including measurement for improvement.
• Deputise for the Programme Director – Clinical – ensuring high level understanding of the National Patient Safety Improvement Programmes and National Patient Safety Strategy.
• Programme governance and reporting – ensure effective governance and oversight of the programme of work in the design and delivery phases and ensure lessons are captured and learnt. Provide regular, accurate and detailed reporting on programme performance.
• Network and external engagement – engage relevant national, regional and local stakeholders, utilising existing clinical knowledge and experience to link closely with relevant networks and clinical teams to undertake improvement and spread work, building local improvement capability and contributing to the dissemination of improvement learning.
• Build strong relationships with other AHSNs and contribute to the success of the national AHSN Network.
• Build partnerships between the NHS, innovators from the academic, commercial and third sectors to accelerate the adoption and spread of solutions that improve the mental health outcomes for the region.
• People management – work within a diverse team of programme and project managers to ensure effective delivery of programme aims. Manage external contractors, associates and clinical advisors to deliver programme aims.
• Internal relationships – develop close working relationships with colleagues from across our Partnerships team to identify and develop new partnership opportunities to grow our work. With our Evaluation and Learning team to define and measure the impact of our programmes. With our Communications team to engage partners in our programmes, communicate the impact of our work and raise our profile at a regional and national level. And with our Corporate Operations business functions.
• Development – support the upskilling of the Programmes and Partnerships teams in QI methodology, including providing advice to the organisation on the strategic approach to delivering QI training.

Person specification

Experience we are looking for

• Experience leading the delivery of multiple projects and programmes simultaneously for sustained impact, including knowledge of project and programme management frameworks.
• Knowledge of change methodologies, with deep expertise in Quality Improvement (QI) frameworks such as the IHI Model for Improvement and their application to service improvement and spread.
• A track record of influencing and managing senior stakeholder relationships to deliver improvement.
• Knowledge of data analysis and performance/ operation metrics.
• Excellent IT skills across a range of programmes and media.
• A commitment to ongoing learning and knowledge sharing.
• A project management qualification from professional bodies such as the APM and PMI is desirable.

Experience and capabilities you will develop in the role

• Leading large scale change to improve health and care.
• Supporting the design of and delivering the regional programmes focused on health equity.
• Building multi-partner collaborations that deliver impact across a large geography.
• Working as part of a national network to transform lives through healthcare innovation.
• Applying quality improvement and spread methodologies to the delivery of innovative practice.

Abilities and attributes

• Focus on impact – passionate, determined and goal focused with a track record and ongoing commitment to delivering excellence.
• Ability to work without supervision – under pressure and to tight and often changing deadlines.
• Strategic thinker – ability to effectively manage a complex range of competing priorities and make hard choices to achieve goals.
• Confident in uncertainty – flexible and adaptable, comfortable with change and working in uncertain environments.
• Strong communicator – a self-motivated, accomplished communicator with the ability to communicate convincingly to wide range of audiences.
• Passion – a desire to improve health equity.

Programme Manager – Mental Health

Reporting to: Programme Director – Clinical

Our mission at CTA is to champion, connect, support and grow a thriving community transport movement across all parts of the UK. Community transport operators have a great story to tell and it is CTA’s job as their national membership body to help them tell it and to support them to develop excellent services that can transform lives and communities.

Our work here in Northern Ireland is integral to this. We have around 85 members and many other stakeholders across Northern Ireland that all provide accessible and inclusive transport solutions in their community. We work closely with, and receive funding from, the Northern Ireland Executive to develop and deliver important work with communities across Northern Ireland. 

We are excited to be recruiting for our new Director for Northern Ireland. With its own political institutions and public/community transport being regulated and organised differently from the rest of the UK, we need an inspirational leader on the ground supporting the success and sustainability of community transport here.

Although we notionally have a Belfast base we’re open to applications from people living anywhere in Northern Ireland, so long as you don’t mind the occasional visit to Belfast and are willing to travel to the communities in which are members are based. The new Director will help us to be influential and lead a clear policy agenda that advances the outcomes of, and support for, community transport, and that serves our members and their communities well. If you like the sound of this challenge and have the qualities and potential to rise to it, then we’d love to hear from you.

For more information about the role and how to apply visit our website and download our information pack. 

The Overview

Can you lead the spread and adoption of innovation to improve health equity?  We are looking for a senior programmes professional, who can use their passion and expertise in delivering technology enabled change, to deliver end user and workforce benefits within a highly regulated environment.

In 2013 a small group of founding member organisations established the South West Academic Health Science Network. They were motivated by a shared ambition to accelerate the adoption and spread of innovation across our region to improve population health and generate economic growth.

Step forward eight years and that ambition has become a reality. Working in collaboration with the AHSNs across England, our work transforms lives through innovation. In the last year, our work as a network of AHSNs has benefited over 258,000 people and leveraged over £462m of investment into the health and life science sector. You can read more about the impact of our work nationally in our latest AHSN Network impact report and regional work in our annual review.

At the South West AHSN we focus our efforts on improving health equity – identifying and spreading innovative practice that helps close health equity gaps in access to care, quality of care, opportunity for a healthy life and agency in managing individual health.

Working with our members and partners, we share the ambition and opportunity to improve health equity through the adoption and spread of innovative practice. We do this by:

• Spreading innovative practice across the health and care system through collaboration, practical support and knowledge sharing
• Building capability in our region to spread innovative practice and improve quality
• Supporting evaluation and application of learning to improve the delivery of health and care services

Our Programme Directors are part of our Programmes business function and report to our Director of Programmes. They work collaboratively with peer Directors to matrix manage a team of 25-30 programmes staff, associates and clinical leads, alongside wider South West AHSN resource, to design and deliver our portfolio of national and regional programmes.

Our existing programme portfolio is broad. Current commissions include programmes to identify and spread proven innovation in partnership with NHS England, improve patient safety through our commission with NHS Improvement, and to support the uptake of innovation from the life science sectors in the health and care system with the Office of Life Sciences.

You will contribute to the development and sharing of insight and learning, support capability building and ensure the South West AHSN continues to extend its impact and influence locally, regionally and nationally.

Comfortable with the ambiguity of complex change, you will also be motivated by simpler targeted interventions to deliver impact at pace in service of improving health equity in the South West.

Role profile:

Our Programme Director - Technology Enabled Care is responsible for leading the design, delivery and development of our portfolio of programmes focused on the adoption and spread of proven technology, including workforce optimisation across our regional health and care system.

You will seek out opportunities to improve health equity through our approach to national programme delivery, programmatic partnership opportunities, and your leadership and delivery of regional health equity programmes.

Working with colleagues from across the South West AHSN and the wider AHSN Network, you will lead our work to support our local health and care system to benefit from new technology, that delivers benefits for patients, the public and the health and care workforce.

This is as much a people role as a technology one. Success is dependent on building deep and trusted relationships with our partners across the health and care system, supporting them to adapt and develop care pathways and workforce models to benefit from innovative new technology.

Key success factors

• Leading programmes – proven ability to lead a portfolio of multi-year, multi-organisational, complex programmes, with a focus on impact.
• Leading people – effective people manager, with a proven ability to motivate and develop others.
• Influencing – ability to influence and persuade stakeholders of all levels using effective stakeholder management and communications skills.
• Adaptable – comfortable with change and uncertainty, with the ability to look around problems, adapt approaches and make hard choices to achieve goals.
• Learning mind-set – a track record working on complex issues, embedding learning into practice and generating insight to inform approaches.
• Passion – bring a commitment to improving health equity.

Responsibilities

• Programme delivery – responsible for the design, development and effective delivery of our Technology Enabled Care portfolio of programmes in the region – ensuring national and regional programmes deliver planned benefits and impact, on time and within budget.
• Programme governance – ensure effective governance and oversight of Technology Enabled Care programmes, in both the design, and delivery phases, through to close out; ensuring lessons are captured and learned.
• Network engagement – lead our involvement in the AHSN Network national programme governance structures relating to Technology Enabled Care, ensuring our work is aligned to national priorities, and helping to identify, shape and develop new national programmes aligned to the needs of the South West.
• People management – line manage, develop and matrix manage a diverse team of programme and project managers to ensure effective delivery of programme aims.
• External relationships – develop, manage and influence long-term relationships with programme partners and commissioners to support programme delivery, including local NHS organisations, local authorities and health and care providers, NHS England and NHS Improvement and other regional and national bodies.
• Internal relationships – develop close working relationships with colleagues from across our Partnerships, Evaluation and Learning, Communications and Corporate Operations business functions.
• Partnership development – work in collaboration with our Partnerships business function to grow the Technology Enabled Care portfolio through the development of new regional programmes.
• Programmes Leadership Team – play an active and contributing role developing capability and capacity in our Programmes business function.
• External engagement – represent the organisation externally, acting as an ambassador for the organisation at a local, regional and national level.

Person specification:

Experience we are looking for:

• Working in a leadership role in innovation and improvement and/or transformational change in the health and care sector.
• Designing, developing and overseeing the delivery of a complex portfolio of programmes, with quantifiable impact.
• Application of change methodologies, such as Model for Improvement, Six Sigma, or others, to deliver transformational change.
• Managing and influencing senior stakeholder relationships to drive change and deliver improvement.
• A track record of inspiring and managing high performing teams.
• A project management qualification from professional bodies such as the APM and PMI, or comparable industry accreditation is desirable.

Experience and capabilities you will develop in the role

• Leading large-scale, cross-system programmes to improve health and care.
• Designing and delivering programmes focused on improving health equity.
• Applying cutting-edge improvement methods and approaches to the spread of innovative practice.
• Building multi-partner collaborations that deliver impact across a large geography.
• Working as part of a national network to transform lives through healthcare innovation.

Abilities and attributes

• Focus on impact – the ability to adapt and evolve approaches to achieve outcomes.
• Ambitious – determined and resilient, sets high standards and achieves them.
• Passionate – about innovation in health and care and engaged by our long-term ambition to improve health equity.
• Builds trust – works collaboratively to build relationships with internal and external stakeholders.
• Strategic thinker – ability to effectively manage a complex range of competing priorities and make hard choices to achieve goals.
• Strong communicator – ability to communicate convincingly to a wide range of audiences.

Programme Director – Technology Enabled Care

Reporting to: Director of Programmes

The Overview

Can you lead the design and development of complex programmes to improve health equity? Are you passionate about building high quality programme governance and portfolio management? We are looking for a senior programmes professional; who can use their passion and expertise in designing, mobilising and delivering service transformation; to deliver end user and workforce benefits.

In 2013 a small group of founding member organisations established the South West Academic Health Science Network. They were motivated by a shared ambition to accelerate the adoption and spread of innovation across our region to improve population health and generate economic growth.

Step forward eight years and that ambition has become a reality. Working in collaboration with the AHSNs across England, our work transforms lives through innovation. In the last year, our work as a network of AHSNs has benefited over 258,000 people and leveraged over £462m of investment into the health and life science sector. You can read more about the impact of our work nationally in our latest AHSN Network impact report and regional work in our annual review.

At the South West AHSN we focus our efforts on improving health equity – identifying and spreading innovative practice that helps close health equity gaps in access to care, quality of care, opportunity for a healthy life and agency in managing individual health.

Working with our members and partners, we share the ambition and opportunity to improve health equity through the adoption and spread of innovative practice. We do this by:

• Spreading innovative practice across the health and care system through collaboration, practical support and knowledge sharing
• Building capability in our region to spread innovative practice and improve quality
• Supporting evaluation and application of learning to improve the delivery of health and care services

Our Programme Directors are part of our Programmes business function and report to our Director of Programmes, who forms part of our executive team. They work collaboratively with peer Directors to matrix manage a team of 25-30 programmes staff, associates and clinical leads, alongside wider South West AHSN resource, to design and deliver our portfolio of national and regional programmes.

Our existing programme portfolio is broad. Current commissions include programmes to identify and spread proven innovation in partnership with NHS England, improve patient safety through our commission with NHS Improvement, and to support the uptake of innovation from the life science sectors in the health and care system with the Office of Life Sciences.

Our new strategy will bring greater focus to our work. During the last year we’ve worked with our team, network members and our Board to identify the overarching theme that will provide that focus – health equity.

The Programme Director – Design, will play a critical role in helping us to achieve the aims of our new strategy by improving health equity through innovation. They are responsible for leading the design, development and mobilisation of our portfolio of regional health equity programmes focused on tackling specific health equity gaps in access to care, quality of care and individual opportunity and agency in achieving a healthy life. They will also lead programmatic interventions for new and emerging partnership opportunities.

They will work in partnership with colleagues from across the organisation and alongside our partners throughout the health and care system, to build experimental, outcome-led programmes that deliver impact in the region and have the potential for national adoption and spread through the AHSN Network.

Role profile:

Our Programme Director – Design is responsible for leading the design and delivery of a portfolio of complex programmes, and for the continuous improvement of our programmes assurance system.

Our strategy is focused on closing health equity gaps.  This role is responsible for leading the design, development and mobilisation of regional health equity programmes in service of our strategy.  The programmes are experimental and complex in nature, requiring a portfolio approach that seeks to generate local impact in our region, and identify projects and interventions with the potential for national adoption and spread.

Our growth ambitions will see the development of programmatic opportunities with new and emerging partners, which will also draw on the experience of the Programme Director – Design.

In addition, the role is responsible for leading the development and management of our programme governance and assurance.

Key success factors

• Leading programme design – proven ability to lead a portfolio of multi-year, multi-organisational, complex programmes with a focus on impact.
• Leading people – effective people manager, with a proven ability to motivate and develop others.
• Influencing – ability to influence and persuade stakeholders of all levels using effective stakeholder management and communications skills.
• Adaptable – comfortable with ambiguity, with the ability to look around problems, adapt approaches and make hard choices to achieve goals.
• Learning mind-set – a track record working on complex issues, embedding learning into practice and generating insight to inform approaches.
• Passion – bring a commitment to improving health equity.

Responsibilities

• Programme design – leadership, delivery excellence and the confidence to mentor, in the design and mobilisation of complex, multi-year programmes – designing and mobilising programmes, as well as coaching and supporting others to do this effectively. 
• Programme delivery – the effective delivery of a portfolio of complex programmes – ensuring programmes deliver planned benefits and impact, on time and within budget.
• Programme governance – ensure effective governance and oversight across the programmes function, in both the design and delivery phases, through to close out; ensuring lessons are captured and learned.  Lead the continuous improvement of the programmes assurance system, supporting and mentoring Programmes Team colleagues and programmes resource in the wider system.
• People management – line manage, develop and matrix manage a diverse team of programme and project managers to ensure effective delivery of programme aims.
• External relationships – develop, manage and influence long-term relationships with programme partners and commissioners to support programme delivery, including local NHS organisations, local authorities and health and care providers, NHS England and NHS Improvement, and other regional and national bodies.
• Internal relationships – develop close working relationships with colleagues from across our Partnerships, Evaluation and Learning, Communications and Corporate Operations business functions.
• Partnership development – work in collaboration with our Partnerships business function to seek and respond to opportunities for business growth.
• Programmes Leadership Team – play an active and contributing role developing capability and capacity in our Programmes business function.
• External engagement – represent the organisation externally, acting as an ambassador for the organisation at a local, regional and national level.

Person specification:

Experience we are looking for:

• Working in a leadership role in innovation and improvement and/or transformational change in the health and care sector, or working in partnership with public services.
• Designing, developing and overseeing the delivery of a complex portfolio of programmes, with quantifiable impact.
• Co-designing and delivering programmes with the public, patients, clinical operational and commissioning teams.
• Designing and managing high quality programme governance and assurance systems, process and methods.
• Application of change methodologies, such as Model for Improvement, Six Sigma, or others, to deliver transformational change.
• Managing and influencing senior stakeholder relationships to deliver improvement.
• A track record of inspiring and managing high performing teams.
• Evidence of continued professional development in the technical delivery of complex programmes, which could include a project management qualification from professional bodies such as the APM and PMI, or comparable industry accreditation is desirable.

Experience and capabilities you will develop in the role

• Leading large-scale, cross-system programmes to improve health and care.
• Designing and delivering programmes focused on improving health equity.
• Co-designing programmes and projects with users and a range of professionals.
• Assurance; applying a framework that supports risk mitigation, as well as enabling effective learning.
• Building multi-partner collaborations that deliver impact across a large geography.

Abilities and attributes

• Focus on impact – the ability to adapt and evolve approaches to achieve outcomes.
• Ambitious – determined and resilient, sets high standards and achieves them.
• Passionate – about innovation in health and care and engaged by our long-term ambition to improve health equity.
• Builds trust – works collaboratively to build relationships with internal and external stakeholders.
• Strategic thinker – ability to effectively manage a complex range of competing priorities and make hard choices to achieve goals.
• Strong communicator – ability to communicate convincingly to a wide range of audiences.

Programme Director – Design

Reporting to: Director of Programmes

Sightsavers have an exciting opportunity for an experienced Research Associate or Senior Research Associate in statistics to join the Sightsavers research team.

Location: Flexible within the UK.
Contract: Permanent.
Hours: Flexible, job shares, full time, and part time (ideally at least 4 days per week) all considered.
Salary: £38,000- 50,000 per annum pro rata, dependent on level of experience.

Purpose of role

Sightsavers holds Independent Research Organisation (IRO) status from UK Research and Innovation and are looking to recruit a highly motivated, experienced individual to provide technical support to our quantitative studies, particularly cross-sectional surveys and randomised controlled trials. You will work alongside other research staff and provide technical inputs into study design, data collection and management, and statistical analysis. You will also work with programme and advocacy colleagues to ensure that complex statistical information is well understood and used in policy and practice, therefore communication skills and the ability to present complex information is crucial to this role.

Knowledge, skills and experience for Research Associate / Senior Research Associate: Statistics

Required:

• Postgraduate degree in medical statistics, statistics, epidemiology, or related field with a strong statistical component, or equivalent experience
• Training and experience in advanced statistical analytical techniques (Senior Research Associate would be expected to have considerable experience)
• Experience of developing survey tools and managing large datasets (Senior Research Associate would be expected to have considerable experience)
• Understanding of the key principles and governance of research
• Excellent interpersonal skills, including the ability to communicate complex information effectively to a range of stakeholders both orally and in writing
• Experience of contributing to scientific outputs, e.g. peer-reviewed publications
• Experience of writing research grant applications.
• Proficiency in statistical languages appropriate for data handling and statistical analyses eg Stata, R, Python
• Experience designing data collection systems using systems such as CommCare or similar
• Availability to travel - on planned visits, for up to 10 weeks of the year, in sometimes difficult locations, Covid-19 restrictions allowing.

Desirable

• French or Portuguese language skills

The Research Associate / Senior Research Associate is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description and full details.

Closing date: Midnight on Sunday 25 July. This will be extended if necessary, with successful candidates contacted from 26 July onwards.

Interviews are likely to take place towards the beginning of August and will consist of a presentation and interview conducted remotely.

To apply

As an equal opportunities employer we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply

Overview

Can you help us spread the word about how innovation can improve health equity? Are you a dynamic communications professional that has a ‘can-do’ attitude and a ‘what-if…’ creative flair? Are you digitally savvy and open to new approaches to online engagement? We are looking for a new Communications Manager to join our team.

In 2013 a small group of founding member organisations established the South West Academic Health Science Network. They were motivated by a shared ambition to accelerate the adoption and spread of innovation across our region to improve population health and generate economic growth.

Step forward eight years and that ambition has become a reality. Working in collaboration with the AHSNs across England, our work transforms lives through innovation.

In the last year, our work as a network of AHSNs has benefited over 258,000 people and leveraged over £462m of investment into the health and life science sector. You can read more about the impact of our work nationally in our latest AHSN Network impact report and regional work in our annual review.

At the South West AHSN we focus our efforts on improving health equity – identifying and spreading innovative practice that helps close health equity gaps in access to care, quality of care, opportunity for a healthy life and agency in managing individual health. Working with our members and partners, we share the ambition and opportunity to improve health equity through the adoption and spread of innovative practice.

We do this by:

• Spreading innovative practice across the health and care system through collaboration, practical support and knowledge sharing.
• Building capability in our region to spread innovative practice and improve quality.
• Supporting evaluation and application of learning to improve the delivery of health and care services.

As a Communications Manager you will report to our Communications Director and work collaboratively with colleagues to manage an exciting portfolio of communications activities, ensuring the South West AHSN continues to extend its reach and influence internally, regionally and nationally.

Working across an ambitious, forward-thinking organisation, you will develop impactful communications campaigns that inform, inspire and connect our staff, stakeholders and external audiences.

We are looking for someone who can use a variety of methods, including their extensive experience with digital communications to demonstrate the impact of our work and its role in improving health equity in the South West.

Role Profile

You will ensure high quality and timely delivery of communications projects across the organisations programmes.

Working with communications colleagues, you will advise and support colleagues on all aspects of brand, content, design and media. You will have a particular focus on development and delivery of impactful digital communications.

You will work with other colleagues to make the most of their communications skills and ensure productive well-managed relationships with external consultants, agencies and suppliers to create strategic, content-led internal and external communications.

Key success factors

• Able to use a variety of methods and combine data with patient stories to clearly demonstrate the impact of our work and its outcomes for people receiving health and care.
• Able to see the bigger picture and demonstrate the benefits of the South West AHSN’s work with its many partners.
• Comfortable with change and uncertainty in a fast-paced setting.
• A proactive, solutions-focused completer finisher, with a can-do attitude.
• Enabling colleagues across the organisations to make the most of their communications skills and develop their capabilities.

Responsibilities

• Generate and co-ordinate effective communications aligned with the organisation’s health equity strategy, business plan, and communications strategy.
• Maximise the impact of a content-based approach to stakeholder communications, including thought leadership campaigns.
• Expand the organisation’s reach and profile as a leading voice in health equity using digital communications.
• Manage impact measuring and reporting from communications campaigns.
• Provide communications management for South West AHSN events such as conferences, seminars, workshops and exhibitions.
• Proactively generate campaigns, developing the organisations editorial plan to raise our profile and as a leading voice on improving health equity.
• Liaise with colleagues across the organisation and the South West AHSN Network, supporting national communications projects and working collaboratively to co-produce messaging and materials as appropriate.
• Provide project management and development support to our Digital Communications Assistant (Apprentice).
• Manage relationships with consultants and external suppliers.

Person Specification

Experience we are looking for

• Experience of working in corporate and strategic communications settings, producing a portfolio of targeted marketing and communications assets to support organisational strategy.
• A strong digital communications background, with an excellent eye for detail and ability to create engaging content for different channels and audiences.
• Working knowledge of proactive relationship management, membership or stakeholder engagement.
• A track record in a busy environment, working to tight deadlines and having the resilience to cope with changing business demands.
• Experience of line management, and managing supplier and consultant relationships.
• A high level of computer skills, including demonstrable experience of creating impact through a range of online platforms, such as Twitter, LinkedIn, WordPress and maximising the use of CRM systems.

Experience and capabilities you will develop in the role

• Developing impactful communications to improve health and care and support cutting-edge innovative practice to flourish.
• Co-producing communications within diverse partnerships and across sectors including health and care, industry, and the voluntary sector.
• Influencing the voice of the organisation in a learning-based environment where creativity and new ideas are encouraged.

Abilities and attributes

• An instinct for a good story and how to highlight the human angle.
• Up to date on the latest communications practices and tools and how they can be applied in different situations.
• Effective communications skills – with the ability to earn and maintain the trust of internal and external stakeholders at all levels.
• Organised and able to effectively prioritise competing demands, using project management skills to stay on track.
• Adaptability – confident in the moment to appraise and re-prioritise tasks calmly.
• Collaborative in approach – open to challenge, co-production and change.
• Creative and curious – not afraid of complexity.
• Energetic and goal-focused – a commitment to delivering excellence in all circumstances.

Communications Manager

Reporting to: Director of Communications

Job title: Case Officer  

Region: Homebased, covering London area 

Directorate: Operations 

Contract: Permanent, Full Time 35 hours per week 

Salary: £23,800 – £24,800 per annum (plus £4452 London Weighting if applicable) 

About The Royal British Legion 

Careers in Advice and Welfare 

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed. 

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community. 

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives. 

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive. 

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

The Role 

An opportunity has arisen to join the London Area Team as a Case Officer in a permanent role, 35 hours per week. As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact. 

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You will also need to be a strong team player, with excellent communication, planning and organisational skills. 

This role is home-based, but there will be times you are required to attend meetings in and around London, to include our national headquarters in Southwark.  

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please apply by clicking ‘Apply Online’. 

Closing date for this role is: Wednesday 4th August 

Interviews will be via teams on: Monday 16th August