Independent mental health advocate jobs in Nottingham

Victim Support Casework Team Lead

National Ugly Mugs (charity)

Remote

£27,200 per year (FTE £34,000)

Part-time (30 hours per week)

Permanent

Housing and Homelessness ∙ Human Rights ∙ Justice ∙ Mental Health ∙ Social Welfare

Actively Interviewing

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Job description

Job Title:

Victim Support Casework Team Lead

Salary:

Actual salary is £27,200 per year (FTE £34,000).

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework.

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.

Day-to-day tasks include but are not limited to the following.

Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
Experience managing a team, providing line management support, and managing rotas and team resources.
An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
Qualified ISVA or relevant casework support experience.
Strong interpersonal skills and an ability to work with multiple partners on complex cases.
Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
Experience of dealing with internal and external complaints and having difficult conversations.
Strong empathic and active listening skills.
Willingness to undertake continued professional development.

Desirable:

Experience of the sex work community.
Experience completing detailed reports on workstream productivity, both statistically and in written form.
The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
Ability in languages other than English is beneficial but not required.

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

Application resources

NUM Victim Support Casework Team Lead

0.15 MB

Organisation

National Ugly Mugs (charity) View profile

Registered Charity

11 - 20

View profile

Posted on: 14 July 2026

Closing date: 13 August 2026 at 23:30

Tags: Advice / Information, Social Care / Development, Advocacy, Counselling, Housing, Crime, Delivery, Domestic Violence / Abuse, Engagement / Outreach, Gender / Gender Based Violence, Homelessness, Human Rights, Justice, Mental Health, Safeguarding, Sexual Health, Substance Misuse, Victim Support, Women's Rights, Social / Support Work

The client requests no contact from agencies or media sales.

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Recovery Coordinator

Change Grow Live

Nottinghamshire (On-site)

Mansfield, Nottinghamshire

£28,557 - £32,802 per year

Full-time

Contract (9 months)

Charity Support ∙ Community Development ∙ Housing and Homelessness ∙ Mental Health ∙ Social Welfare

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Job description

Overview

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).

At Change Grow Live we believe that whole family-based approaches to substance misuse support and recovery have the potential to have a greater impact on reducing harms and increasing resilience for individuals, families, and communities. Therefore, providing support to families is a real priority for us to ensure that our services are truly person centred and family focussed.

With this role you’ll be working as part of Family Support and Safegurarding team within Ashfield Children's Social Care. This is a fixed term contract until 31st March 2027

Working as part of the new multi-disciplinary safeguarding teams (FSST) alongside Children’s Services, Domestic Abuse services and Mental Health, the Recovery Coordinator will coordinate a package of support and care to the adult substance user, enabling them to improve safety and resilience, in relation to substance use and the associated safeguarding risks.

Where: Ashfield

Full-Time Hours: 37.5 per week

Contract: Fixed-Term contract that ends 31st March 2027

* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

Responsibilities

About the role:

Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
To work closely with local Social Care Teams and other associated family support services
To promote family members involvement to improve outcomes for children.
To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
Active participation in agreed supervision and development meetings.
Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team ,

About you:

Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
Ability to manage behaviors of distress in a calm and professional manner
Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
Sound working knowledge of Child Protection
Sensitivity in working with complex and diverse cultural family issues
Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
Experience of delivering training and groupwork
Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM

What we will give to you:

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
Contributory pension scheme
Several benefits incl. discounts for shopping, cinema, holidays, etc.
A friendly and supportive team
Training, career development & progression opportunities

Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.

The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.

This role will cover operational sites as required, including community locations and family homes.

This includes working with adults with a history of substance misuse.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Interview Date

30/7/2026

Closing Date

22/7/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Application resources

1.06 MB

Role Specifics

0.10 MB

Organisation

Change Grow Live View profile

Registered Charity

501 - 1000

Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.

View profile

Posted on: 13 July 2026

Closing date: 22 July 2026 at 23:30

Job ref: 2026-20551

Tags: Counselling, Care Management, Child Protection, Domestic Violence / Abuse, Education, Engagement / Outreach, Homelessness, Justice, Mental Health, Mentoring / Coaching, Monitoring and Evaluation, Prison, Psychology / Therapy, Risk Management, Safeguarding, Substance Misuse, Victim Support, Women's Rights, Youth / Children, Social / Support Work

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Recovery Coordinator

Change Grow Live

Nottingham, Nottinghamshire (On-site)

£28,557 - £32,802 per year

Full-time

Contract (9 months)

Charity Support ∙ Community Development ∙ Mental Health ∙ Social Welfare ∙ Youth and Children

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Job description

Overview

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).

With this role you’ll be working as part of Family Support and Safegurarding team within Gedling Children's Social Care. This is a fixed term contract until 31st March 2027

Where: Gedling

Full-Time Hours: 37.5 per week

Contract: Fixed-Term contract that ends 31st March 2027

* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

Responsibilities

About the role:

Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
To work closely with local Social Care Teams and other associated family support services
To promote family members involvement to improve outcomes for children.
To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
Active participation in agreed supervision and development meetings.
Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team

About you:

Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
Ability to manage behaviors of distress in a calm and professional manner
Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
Sound working knowledge of Child Protection
Sensitivity in working with complex and diverse cultural family issues
Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
Experience of delivering training and groupwork
Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM

What we will give to you:

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
Contributory pension scheme
Several benefits incl. discounts for shopping, cinema, holidays, etc.
A friendly and supportive team
Training, career development & progression opportunities

Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.

The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.

This role will cover operational sites as required, including community locations and family homes.

This includes working with adults with a history of substance misuse.

Direct applications only we will not be engaging agencies for this vacancy.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Interview Date

30/7/2026

Closing Date

22/7/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Application resources

1.06 MB

Role Specifics

0.10 MB

Organisation

Change Grow Live View profile

Registered Charity

501 - 1000

Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.

View profile

Posted on: 13 July 2026

Closing date: 22 July 2026 at 23:30

Job ref: 2026-20552

Tags: Care Management, Child Protection, Domestic Violence / Abuse, Entry level / Graduate, Gender / Gender Based Violence, Homelessness, Justice, Mental Health, Mentoring / Coaching, Monitoring and Evaluation, Prison, Psychology / Therapy, Risk Management, Safeguarding, Sexual Health, Substance Misuse, Victim Support, Women's Rights, Youth / Children, Social / Support Work

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External Affairs and Strategy Specialist

Waythrough

Remote

£38,960 - £48,960 per year

Full-time

Permanent

Community Development ∙ Education ∙ Mental Health ∙ Youth and Children

Actively Interviewing

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Job description

External Affairs and Strategy Specialist

Location: Home Based, Expectation of travel
Working Hours: 37
Contract Type: Permanent
Salary: £38,960.00 - £48,960

Flexibility in terms of hours and possible part time hours to be considered.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As the External Affairs and Strategy Specialist, you will help shape Waythrough’s external influence, ensuring the organisation understands and responds to an increasingly complex political, policy and social environment. Working closely with senior leaders, you will support strategic decision-making, build key partnerships and drive campaigns and policy projects that create positive change for the people we support.

This is a home-based role with some travel required, including attendance at our joint All Party Parliamentary Group (five or six times per year), and service visits, team away days and wider meetings as required. . You will work closely with colleagues across the organisation, particularly the Communications team, to ensure our external voice is informed, impactful and rooted in lived experience.

Key Duties

Monitor and interpret political, policy and sector developments, identifying emerging risks, opportunities and trends.
Build strong relationships across Waythrough to identify subject matter experts and ensure external positions are informed by operational and lived experience.
Lead and coordinate elements of national campaigns, maintaining momentum and working collaboratively with Communications colleagues to maximise impact.
Brief senior leaders on external affairs issues and provide high-quality research, papers and recommendations to support organisational decision-making.
Represent Waythrough at parliamentary groups, policy alliances, external forums and partnership meetings.
Develop policy submissions, consultation responses, speeches, presentations and campaign materials.
Build and maintain relationships with senior stakeholders, including parliamentarians, sector bodies and partner organisations.
Ensure the voices of the people we support remain central to all advocacy, policy and campaign activity.

About You

You are a confident and proactive relationship builder who thrives in a complex and fast-moving environment. Working as part of a small team, and with support and coaching from the Director, you'll be comfortable seeking out expertise across the organisation, collaborating with a wide range of colleagues and influencing senior stakeholders.

You have excellent communication skills, a strong understanding of politics and policy, and the confidence to work closely with directors and executive leaders. You can balance multiple priorities while maintaining focus on what matters most, and you are motivated by ensuring that campaigns, policy positions and external messages are genuinely informed by the experiences and voices of the people we support. Above all, you'll bring initiative, curiosity and a willingness to get stuck in and make things happen.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year.

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Application resources

Job Description

0.13 MB

Organisation