Individual giving manager jobs in Birmingham
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Every day, firefighters across the UK run towards the things most of us run from. The Fire Fighters Charity exists to support them and the people they love, when they need it most.
Now they're looking for someone to help grow the income that makes that possible.
This is a rare one.
Face to face fundraising at the Fire Fighters Charity isn't a tired legacy channel, it's a programme that's been rebuilt, is already performing strongly, and is seen as central to the charity's future. The in-house team works directly with fire and rescue services across the country. A public-facing agency programme runs alongside it. Both are growing. Both need stronger leadership.
That's where you come in.
As Face to Face Manager, you won't just be keeping the plates spinning. You'll be shaping strategy, building business cases, improving data and reporting, managing agencies and an in-house team, and helping take this programme to the next level. You'll have direct access to the firefighters themselves, whose stories are among the most compelling anywhere in the charity sector.
What you'll bring:
A solid grounding or at least a strong working knowledge in face to face or dialogue fundraising, whether from the charity side or an agency background. Strong data skills and confidence with KPIs and reporting. The strategic instinct to see the bigger picture, not just the next campaign. And the personality to thrive in a remote, relationship-driven role where no two weeks look the same.
Experience with Salesforce or a similar CRM is a plus. A solutions-focused mindset is a must.
Why it matters:
Over 10,000 people from the UK fire and rescue community were supported last year. The charity has 45,000+ regular givers. Individual giving income already exceeds £4m and F2F has significant room to grow. The person who takes this role will be a key part of making that happen.
Registered Charity
101 - 500
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re looking for an experienced and strategic Individual Giving & Legacy Manager to lead and grow our Individual Giving, Legacy and In Memory fundraising programmes.
This is a pivotal role where you’ll drive sustainable income growth through innovative, data-led, multi-channel fundraising. You’ll shape supporter journeys, deepen engagement, and maximise long-term donor value across a range of channels including digital, direct mail, telemarketing, lotteries, face-to-face and press.
You’ll also line manage and support a team member, while working collaboratively with colleagues across fundraising, communications and service delivery to deliver compelling, supporter-focused campaigns.
What you’ll be doing
Strategic leadership
- Develop and deliver strategies to grow Individual Giving, Legacy and In Memory income
- Lead integrated, multi-channel campaign planning and delivery
- Drive innovation, testing and continuous improvement across supporter journeys
- Stay informed on sector and digital trends to keep our fundraising fresh and effective
Campaign delivery
- Oversee end-to-end campaign management across acquisition and retention
- Approve campaign briefs, messaging, segmentation and supporter journeys
- Ensure campaigns are insight-led, delivered on time and within budget
- Support the creation of high-quality content and storytelling
Product development & innovation
- Develop and optimise Individual Giving and Legacy products
- Identify and launch new fundraising propositions and digital initiatives
- Enhance journeys for key audiences including regular givers, legacy prospects and in-memory supporters
Data, insight & performance
- Champion a data-driven approach to fundraising
- Work closely with data teams on segmentation, targeting and personalisation
- Monitor KPIs, ROI, retention and lifetime value
- Use insight to inform strategy and support income forecasting
Leadership & collaboration
- Line manage and develop the Individual Giving & Legacy Officer
- Build strong relationships with internal teams and external partners
- Engage stakeholders including leadership, trustees and service teams
- Work with agencies and suppliers to deliver campaigns
Compliance & governance
- Ensure compliance with GDPR and fundraising regulations
- Maintain high standards in supporter care and ethical fundraising
- Manage budgets, monitor performance and take corrective action where needed
About you
We’re looking for someone who combines strategic thinking with a hands-on approach.
Essential
- Experience in Individual Giving, Legacy or Direct Marketing fundraising
- Proven track record of delivering successful multi-channel campaigns
- Strong understanding of supporter journeys, acquisition and retention
- Experience managing budgets and delivering against income targets
- Skilled in data analysis, performance tracking and forecasting
- Excellent communication and stakeholder management skills
- Experience managing and developing staff
- Highly organised, detail-oriented and confident working with data (including Excel)
Desirable
- Fundraising or marketing qualification
- Event management experience
- Experience using fundraising CRM systems
- Experience of working within a social care or disability charity would be advantageous, but isn’t essential.
Why join us?
At Hft, we’re a values-led organisation where people genuinely look out for one another. Our teams are collaborative, supportive and focused on making a real difference.
In this role, you’ll have the opportunity to shape and improve how we deliver fundraising, while contributing to meaningful outcomes for the people we support.
- Home-based with flexibility and regular team connection
- Occasional travel to Bristol
- A collaborative, values-driven culture
- The opportunity to shape and improve our fundraising approach
- A role where you can make a tangible difference in a purpose-led organisation
Selection process
We review applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team.
Successful candidates will then take part in a final stage, including a competency-based interview and the opportunity to meet the team.
Apply now or get in touch to find out more — we’d love to hear from you.
We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.
Registered Charity
More than 1000
To improve the lives of learning disabled people by providing personalised support that promotes independence, choice, and inclusion.
