Individual support volunteer volunteer roles in alcester, warwickshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.
The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.
The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield.
We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.
Knowledge, Skills and Experience
We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.
We’re keen to add these areas of skills and experience to our board:
- Financial, legal or HR matters (especially as they may apply to a small charity)
- Expertise in marketing, digital or similar technological areas
- Welfare benefits system and welfare rights advice or lived experience.
About the Role
All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.
Effective Trustees support our work by:
- ensuring we are working towards our vision, mission and values in everything we do
- ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
- approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
- appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
- constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
- actively representing and championing the work of the Welfare Benefits Unit.
Maximise benefit entitlement, ensuring access to expert advice, improving the capability of advisers, disseminating information and influencing policy




The client requests no contact from agencies or media sales.
Join Us as a Trustee and Help Tackle Food Poverty in Hackney
We are a dynamic, mission-driven charity with a turnover of £1.5 million, working at the heart of East London to address food poverty and support our richly diverse community. Our work is impactful, community-led, and more vital than ever.
We are now seeking two new Trustees to join our dedicated Board.
What We’re Looking For
We are looking for individuals who are:
- Passionate about social justice and food insecurity and committed to making a meaningful difference in East London.
- Able to dedicate time for 5 Board meetings per year (including one all-day away day), as well as 4–5 committee meetings annually.
- Willing to engage actively between meetings, contributing to decision-making, strategic guidance, and supporting our staff and volunteers.
We are particularly keen to appoint trustees with expertise in:
- Legal affairs, to help us navigate governance, compliance, and contractual matters.
- Human Resources / Equality, Diversity and Inclusion (EDI), to support us in ensuring our organisation reflects and serves our community with integrity and care.
However, we welcome applicants with other relevant skills or lived experience that could enrich our work.
Why Join Us?
As a trustee, you’ll be part of a committed, forward-thinking team, helping to shape the strategic direction of a charity that has a direct, positive impact on people’s lives. This is an opportunity to apply your knowledge, grow your experience, and support a cause that matters.
If you share our values and are ready to make a difference, we’d love to hear from you.
Closing date 11th August.
Please apply with a covering letter and CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CWV is seeking a Volunteer Bid Writer to help secure funding through grant applications and partnerships. Ideal for those with strong writing and research skills, it offers valuable experience and a chance to make a meaningful impact.
What will you be doing?
Position Overview:
Children With Voices, a dynamic and community-driven charity committed to supporting vulnerable individuals and families, is seeking a motivated and skilled Volunteer Bid Writer. This role is instrumental in securing funding opportunities, grants, and partnerships to ensure the continuous growth and success of the charity's initiatives.
Responsibilities:
1. Research and Identify Funding Opportunities:
- Conduct thorough research to identify potential funding sources, grants, and partnership opportunities aligned with Children With Voices' mission and projects.
2. Proposal Development:
- Collaborate with the charity's leadership team to gather information on projects and programs requiring funding.
- Develop compelling and well-articulated grant proposals, ensuring alignment with donor guidelines and requirements.
- Craft persuasive narratives that effectively communicate the impact of Children With Voices' activities.
3. Grant Application Submission:
- Prepare and submit grant applications within specified deadlines, adhering to all application guidelines and requirements.
- Maintain accurate records of submitted proposals, deadlines, and communication with funding bodies.
4. Relationship Building:
- Establish and maintain positive relationships with potential donors, grant-making organisations, and other stakeholders.
- Engage in effective communication to convey the charity's mission and project goals.
5. Collaboration and Coordination:
- Work closely with the fundraising team and project managers to gather necessary information for proposals.
- Collaborate with other team members to ensure the integration of programmatic and financial data in grant applications.
What are we looking for?
Qualifications:
- Excellent written and verbal communication skills.
- Previous experience in grant writing, proposal development, or related fields is desirable.
- Strong research skills to identify relevant funding opportunities.
- Ability to work independently and meet tight deadlines.
- Detail-oriented with strong organisational and project management skills.
- Passion for the mission and values of Children With Voices.
Benefits:
- Opportunity to contribute to a meaningful cause and make a positive impact.
- Gain valuable experience in grant writing and fundraising within a charitable organisation.
- Develop and enhance your skills in communication, research, and project coordination.
- Travel expenses are paid and you will have a healthy meal!
What difference will you make?
As a Volunteer Bid Writer, you will play a crucial role in securing funding that directly supports vulnerable individuals and families, enabling Children With Voices to expand its vital community programs and make a lasting impact.
Before you apply
To apply, please submit your resume and a brief cover letter expressing your interest and relevant experience. Children With Voices values diversity and encourages candidates of all backgrounds and ages to apply.
It is optional to complete the equal opportunities form
The client requests no contact from agencies or media sales.
Exciting Volunteering Opportunity: Join CGD Society as Secretary to the Board of Trustees
Are you passionate about governance and looking to make a meaningful impact? The CGD Society (CGDS) is seeking a dedicated individual to join the trustee board as Secretary of the Board. This position offers a unique chance to lead on governance initiatives while collaborating closely with a supportive team of Trustees and staff.
As Secretary, you’ll wear two important hats:
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Company Secretary: Keeping our records in order, organising board meetings, and ensuring timely filings with regulatory bodies.
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Governance Lead: Driving best practices, staying ahead of regulations, and working to strengthen our charity's governance framework.
You'll have strong support from our Chair, Treasurer, Executive Director, and the Governance & Finance Subcommittee.
We’re looking for someone who’s committed and wants to make a difference in supporting those affected by CGD, Chronic Granulomatous Disorder, a rare genetic disorder. With resources like our Governance Calendar and guidance from experienced colleagues, you’ll have everything you need to succeed.
To find out more please read the job specification.
Apply by submitting a covering letter and CV
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Equality Starts at Home (ESAH) we’re looking for someone who is passionate about equality, diversity, and inclusion to be our CEO to make equality at home a reality for all. This role will be supported by and be able to draw on the extensive and diverse experience of our Trustees and Strategic Advisors who have a depth of experience across a diversity of disciplines and industries.
We are looking for a self-driven, dynamic, and hands-on individual who is looking to gain invaluable experience supporting ESAH scale and grow as a charity.
You’ll be joining a dedicated team or Trustees and Strategic Advisors who love what they do and are driven to make a difference. If you share our values and feel that you can make a positive impact, we’d love to hear from you! To learn more about the team you’ll be joining, click here to learn more!
Details:
- Location: Remote
- Duration: 15 – 20 hours/week
- Start Date: ASAP
- Contract: 1 year contract (renewable)
- Salary: Initially voluntary, with future pay based on successful fundraising
What you’ll do:
- Develop and execute a fit for purpose fundraising plan
- Develop and execute ESAH’s priorities/strategies to raise awareness and drive change, including ensuring we have a ‘harmonized’ voice as an organization
- Foster and strengthen relationships with likeminded individuals/organizations to drive awareness and change
- Represent ESAH publicly, advocating for gender equality and raising ESAH’s profile.
- Manage budgets and ensure financial sustainability.
What you’ll gain:
- Hands-on experience working in the charity sector with a scale up organization
- Expanding your network through leveraging the existing ESAH Network/brand name
- Experience working with a team of Trustees/Strategic Advisors who are leaders in their respective disciplines/industries
- Fundraising and marketing experience
- Governance and BOD reporting to an experienced group of Trustees
What we’re looking for
- A self driven individual with high energy to shape ESAH’s path forward
- A passion for gender equality, especially within the home and an understanding of challenges related to gender equality.
- Experience in building and maintaining relationships with a wide range of people.
- Great communication and public speaking skills.
Want to know more?
To learn more about ESAH check out our website, or feel free to reach out to Drake Peabody for an informal chat about the role.
To Apply:
Please send a copy of your CV and a short support statement (~100 – 200 words) by Friday July 18. Applications will be reviewed on a rolling basis. We encourage applications from anyone who shares our values and beliefs to apply!
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join HELPING CHILDREN INC – Make a Global Impact from Anywhere
HELPING CHILDREN INC, a 501(c)(3) nonprofit organization registered in California, USA, is seeking committed, passionate, and qualified individuals from every country to serve as Online Volunteer Country Directors. This is a remote leadership opportunity to represent HELPING CHILDREN INC in your country and play a key role in advancing our mission to protect, support, and empower children globally.
About HELPING CHILDREN INC
We are a global nonprofit dedicated to improving the lives of children through health, education, protection, and empowerment programs. From humanitarian aid to policy advocacy, our work spans continents and cultures – driven by a commitment to equity and justice.
Role: Online Volunteer Country Director
Location: Your country (fully remote)
Time Commitment: Flexible (minimum 5–8 hours per week)
Compensation: Volunteer / Unpaid
Reporting to: Global Volunteer Coordinator, HELPING CHILDREN INC
️ Key Responsibilities
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Serve as the official country representative of HELPING CHILDREN INC
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Establish and grow a network of volunteers in your country
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Identify local needs and opportunities to implement or partner on child-focused projects
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Organize virtual awareness campaigns, fundraising, and outreach events
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Coordinate with the international team for reporting and alignment with global strategy
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Represent HELPING CHILDREN INC in local forums, events, or online platforms
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Promote HELPING CHILDREN INC through local partnerships and media
✅ Ideal Candidate
We are looking for individuals who are:
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Passionate about child rights, education, health, and protection
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Fluent in English (basic proficiency required)
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Active in their local communities or online networks
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Strong communicators with leadership or coordination experience
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Able to commit time consistently and responsibly
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Tech-savvy and capable of using email, Google Drive, and Zoom
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Students, professionals, educators, activists, and retired individuals are welcome
Benefits to You
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Serve a meaningful cause from the comfort of your home
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Gain global nonprofit leadership experience
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Receive a Certificate of Appointment as Country Director
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Access to exclusive training, resources, and networking opportunities
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Be featured on HELPING CHILDREN INC’s website and social media as an ambassador
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Contribute ideas to global child development projects
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Opportunity to lead your own team of volunteers in-country
Join Us and Be the Voice for Children in Your Country
Together, we can create a better world for children—no matter where we are. Become an Online Country Director with HELPING CHILDREN INC and help bring lasting change.
Would you like me to also prepare a Google Form template for application submission or provide a version
"HELPING CHILDREN INC is a nonprofit organization committed to improving the lives of children and youth worldwide.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a Ukrainian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Ukrainian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference—providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide emotional support—especially for those who feel more at ease speaking Ukrainian.
Why volunteer with us?
✔ Support members of the Ukrainian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
What’s required?
✔ Completion of an online Safeguarding Adults Level 2 training
✔ A DBS check (both fully funded by the organisation)
✔ A kind, compassionate approach and willingness to engage in friendly conversations
How to get involved:
Apply through the CharityJob website—no previous experience needed.
This opportunity is open to UK residents only.
Help us bring connection and kindness to the Ukrainian-speaking community across the UK!
We Stand are recruiting a number of voluntary positions for our Board of Trustees, including a Board secretary.
We Stand is the only national charity that specialises in helping non-abusing parents and carers to protect and support their sexually abused children.
Our Mission is to provide support in a non - judgmental environment for non abusing parents and carers of sexually abused children.
Our Services help families at a time of extreme trauma caused by child sexual abuse – providing emotional and practical support to young victims, siblings and non-abusing parents/carers so that they can move on positively with their lives together.
Role
We Stand is run by a Board made up of volunteer Trustees. We are seeking a committed and passionate individual to fill the role of volunteer Board Secretary. Previous board experience is not required, but experience on the following criteria is.
Expectations of Board Secretary
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Planning Board and sub-committee meetings. This includes organising and coordinating meetings, preparing agenda and distributing any meeting materials.
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Maintaining records of board proceedings, decisions and actions
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Ensuring Board compliance
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Following up on actions
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Maintaining good relations with the the Board, CEO and staff members
Our Mission is to provide support in a non - judgmental environment for non abusing parents and carers of sexually abused children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Community Workshop Assistant volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver frontline services. This role is an exciting and new opportunity to make a real difference within the wider community.
The accessible workshops are delivered primarily out in the community to Shelter clients and professionals however we may also deliver these by Microsoft Teams. The aim is to help empower clients to understand their rights and provide necessary support and signposting in areas such as temporary accommodation and budgeting. You will play a supportive role, helping the Housing Rights Worker deliver these workshops and being part of the development of future workshops.
In addition, you’ll be developing your own knowledge and skills to support local people with a range of housing issues as well as providing practical support within the workshop. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: Approximately one day per month (can be more & can be flexible around your commitments)
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm.
Location: Shelter Birmingham 38 Priory Queensway, Maple House, Birmingham, B4 7LA but this role will be within the local community.
Supervised by: Birmingham Volunteer Coordinator
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.
Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Main Tasks include
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Ensuring equipment is ready such as laptops and projectors
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General administrative tasks (e.g. photocopying, scanning and filing).
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Help create a welcoming environment and being a welcoming face for clients attending the workshops
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Handing out feedback forms & uploading feedback forms once the session is over
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Supporting the Housing Rights Worker to facilitate the workshop
Skills and experience required
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An interest in social welfare e.g. housing, welfare benefits, debt.
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Good communication skills (this may be through experience of working with the public)
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Ability to collaborate with a team.
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Confident using IT including Microsoft Office programmes
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Willingness to follow Shelter’s policies, including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection.
Induction, learning & development
To enable you take part in this opportunity Shelter will
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Provide a volunteer pack including a Handbook and all Policies and Procedures.
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Provide an induction into your role
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Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training.
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Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.
Benefits of Volunteering with Shelter
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Supporting Shelter in our fight against bad housing and homelessness.
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Gain valuable work experience and enhance your CV.
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Meet new people and be part of a great team.
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Build your confidence and develop transferable skills.
The client requests no contact from agencies or media sales.
Become a Trustee at Sunrise Multicultural Project
Are you passionate about making a difference in your community?
We are looking for dedicated, enthusiastic individuals to join our Board of Trustees and help guide the future of Sunrise Multicultural Project.
As a trustee, you will play a vital role in shaping our strategy, ensuring we stay true to our mission, and supporting the development of initiatives that promote inclusivity and integration. We are seeking individuals with a range of skills, backgrounds, and experiences – whether in community work, finance, governance, fundraising, or marketing – who share our commitment to empowering minority groups and fostering a more connected, diverse community.
If you are eager to contribute your time, expertise, and passion, we would love to hear from you!
The client requests no contact from agencies or media sales.
We're looking for a front-end developer (React Native) to join our growing remote team building a social impact app helping people experiencing homelessness and domestic violence.
Unify Giving is a digital donation platform that connects donors directly to verified individuals in need — no middlemen, full transparency. Think of it as a new way to give, where your impact is visible, personal, and meaningful.
What we're building:
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A React Native mobile app (launched March 2025) for iOS & Android
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Donor dashboards, beneficiary profiles, restricted purchases, and live impact tracking
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A system that empowers individuals through dignity and direct support
We're looking for someone who:
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Has solid experience with React Native and front-end development
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Can commit a few hours a week
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Is excited by social impact, ethical tech, and building something that matters
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Enjoys being part of a remote, collaborative, globally distributed team
This is a volunteer role, but one with purpose, autonomy, and real-world impact.
If you're passionate about coding for good and want to help us scale this work, we’d love to hear from you.
Connecting donors directly with individuals expriencing homelessness.



Spectra is a Community Interest Company (CIC), working to improve the choices, health, and well-being of structurally excluded communities across London, particularly in relation to their sexual health, emotional resilience, and well-being, and to combat isolation and minimise risk.
Under the steer of its Chief Executive and Board of Directors, Spectra’s outstanding staff team provides supportive, knowledgeable, and non-judgemental services, all of which are peer-led, meaning they are delivered by people with lived and learned experience. Spectra strives to proactively identify the needs of all its service users, supporting them appropriately and effectively.
We are now seeking suitably experienced and committed individuals to join our Board as Directors of the CIC.
Director with Fundraising Experience: You will provide strategic direction for the organisation around fundraising, including helping to shape and support our fundraising strategy around diversifying our funds and growing our individual giving. You will support Spectra’s delivery of statutory and grant-funded services, help us in advancing our vision, and provide constructive scrutiny and oversight of the Chief Executive and the work of Spectra’s staff.
Director with Communications, Marketing, and PR Experience: You will provide strategic direction for the organisation around communications, marketing, and PR. You will support our plans to increase our reach and brand, further our communications work and strategy, including social media marketing and campaigning, and enhance our PR opportunities. You will support Spectra’s delivery of statutory and grant-funded services, help us in advancing our vision, and provide constructive scrutiny and oversight of the Chief Executive and the work of Spectra’s staff.
Spectra is based in Vauxhall, South London. It is expected that you will attend five meetings (in the evening, currently online on a Monday evening) and two SMT/Board Away Days each year (currently in person). In addition, it is envisaged that you will contribute your expertise outside of Board meetings on occasion, e.g., to review service or planning reports, to input into a focus group, etc.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are a charity providing loving, compassionate care to veterans and their partners living with disability or dementia. We provide care in our Homes and have also developed services to support people in their own homes.
We are looking for really special individuals to join us as Telephone Friends for our new Telephone Friendship Service. This free service will reach out to veterans and their partners in the community via telephone, offering support and a friendly voice to someone who might be feeling lonely or isolated. We provide full training and support to encourage you on your journey.
We are looking for people who are caring, who always put others first and who show compassion and respect at all times. You will have a passion for embracing life and making it meaningful for yourself and those you support.
Time commitment: Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.
We are looking for people who share our values, people with passion and the desire to make a difference to the lives of others.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.
If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.
- Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
- Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
- How much time can you give? As much as you want to do. We are flexible and like to work around you.
- Do you like to learn? We provide training for all volunteers that join us. You'll have access to our CPD courses to help you advance your knowledge and certificates to add to your CV.
How does it work?
In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.
We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.
Important information:
In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.
Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.
To always be ‘by your side’ when you need mental health peer support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting new role, the purpose of which is to gather feedback from both clients and stakeholder to assess the broader impact of our work.
We are looking for a volunteer to undertake follow up phone calls to clients, this might be after an intervention with them or at intervals after closure. To ensure we a complaint with GDPR, we record consent, and this is stored on our inhouse Client database CRM.
The volunteer will be provided with a list of questions to ask to gather feedback and would be expected to detail the responses.
Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments)
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA
Supervised by: Birmingham Volunteer Coordinator
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.
As a Client and Stakeholder Feedback Volunteer, you’ll be supporting the day-to-day work of Shelter’s and providing updates on client's experiences. Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Main Tasks include
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Make follow-up phone calls to stakeholder and clients after they have accessed our services to gather feedback from them.
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Ask set questions when speaking with stakeholders and clients to see if and how advice has made a difference to them and record their responses.
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Assessing and adding in quantitative and qualitative data to our client database (CRM).
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Present the responses in an accessible format e.g. using Word or Excel.
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Identify key findings and/or trends and discuss with relevant team member(s)
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Provide insight into improvements for the activities involved
Skills and experience required
The aim of the post is to gather information and feedback regarding the service we offer and the impact this has made. Therefore, we are looking for somebody who is:
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Comfortable interacting with stakeholders in person and over the telephone
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Is considerate of tone and language during interactions.
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Has good listening skills.
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Has strong written skills and the ability to take detailed and accurate notes of the discussion whilst on the telephone or in person.
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Has good IT skills, including experience using MS Office software such as Excel and Forms.
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Is resilient to potentially challenging conversations, while understanding the boundaries of the role.
To enable you take part in this opportunity Shelter will
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Provide a volunteer pack including a Handbook and all Policies and Procedures.
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Provide an induction into your role
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Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training.
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Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.
Benefits of Volunteering with Shelter
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Supporting Shelter in our fight against bad housing and homelessness.
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Gain valuable work experience and enhance your CV.
-
Meet new people and be part of a great team.
-
Build your confidence and develop transferable skills
This role will allow us to see the effects of the housing advice and workshop delivery received by clients and professionals and if there are any additional impacts such as increased sense of stability or more confidence in their rights.
This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to support local people with a range of housing issues. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
The client requests no contact from agencies or media sales.