36 Information and advice specialist advisor jobs

Please note - this role is homebased in Scotland, with some travel througout Scotland and to London required.

Independent Age is the national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.

We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification. 

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Level 1 (Basic) Disclosure check will be carried out for the successful candidate.

Closing Date: Sunday 4th October 2026 11:59pm

Interview Dates: 

First round of interviews will take place online on Tuesday 13th & Wednesday 14th October

Second round of interviews will be held in person, in Glasgow, on Wednesday 21st October

We are pleased to be growing this team to help strengthen our ability to secure outcomes with clients. The overall purpose of this role is to work with a caseload of clients and find suitable career and learning opportunities for them and support them to find appropriate employment.

We predominantly work with clients who have limited or no work experience in the UK, or who have had extended gaps in their CV due to family commitments. We are therefore developing programmes that help develop confidence, skills, qualifications, and opportunities for our clients to help them progress into careers. The postholder will have the opportunity to contribute to the development and delivery of these, alongside their 1-2-1 casework.

In your cv and cover letter please outline how you meet the requirements of the role and provide an example of how you supported someone into a career or employment and the process you used to achieve this. We would also like to hear why you are interested in working for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a basic DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas.
 

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights.

The Money Advisor will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.

The Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with our Welfare Benefits team and undertake casework yourself as required to resolve issues.  The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.

The postholder will work within RAID's rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.

About You

You are a knowledgeable, approachable and compassionate adviser who is passionate about helping Disabled people improve their financial security and exercise their rights.

You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions.

You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.

You will be comfortable supporting people with a range of circumstances and levels of support needs. You will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.

You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.

You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefit Advisers

Salary: £30,000 pa (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement is looking to build its Money Advice Team and has several vacancies for experienced Debt & Welfare Benefit Advisers.

As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

Based at one of our offices in Ladywood, Kingstanding, or Newtown, and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

 For an informal discussion about the role call Theresa Gniadkowski

This is an active recruitment; early applications are encouraged

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH

Closing date for applications: Tuesday 6th October 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

As an Employment Advisor, you will support clients with mental health challenges to find, sustain, or return to work.

Based in an NHS Improving Access to Psychological Therapies (IAPT) setting, you’ll manage a caseload and deliver tailored one-to-one interventions, including assessments, SMART action plans, job search support, and interview preparation.

You’ll help clients to find work and return to work (after illness or other absence), negotiate workplace adjustments, and collaborate with clinicians, Job Centers, training providers, and legal services for joined-up support. The role includes maintaining accurate records via IAPTUS (our online data management system), contributing to service development, and supporting data reporting.

Please see job pack for more information.

Harris Hill is delighted to be working with Citizens Advice St Albans District (CASTAD) to recruit its new Chief Executive Officer.

CASTAD provides free, confidential, impartial and independent advice to help people overcome their problems. We campaign on the issues that matter to them when their voices need to be heard.

We want to see a world where no one suffers through ignorance of their rights and responsibilities, or an inability to pursue them; and where the underlying causes of people’s problems have been eliminated.

As Chief Executive, you will:

• Deliver high-quality client services to approximately 9,000 users per annum.
• Ensure financial resources are in place to run the service.
• Work with the Trustee Board to define and lead the future strategy and sustainability of CASTAD.
• Execute the agreed strategy by ensuring a detailed and measurable Business Plan is in place, regularly tracked, and reported on.

If you are inspired and excited by what CASTAD does, we’d love to hear from you.

Job title: Chief Executive Officer
Salary: circa £50,000 - £55,000 p.a.
Contract: Permanent / Full-time
Location: Citizens Advice St Albans and District, The Civic Centre, St Peters Street, St Albans, Hertfordshire AL1 3JE. (Flexible working will be considered.)

How to apply: Please review the Recruitment Pack for further information about CASTAD, the CEO position and for details on how to apply.

Closing date for applications: 9am Monday 19 October 2026

Both CASTAD and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Specialist Debt Adviser

Location: London (Hybrid Working Available)
Salary: £38,000 per annum
Hours: 35 hours per week

We are delighted to be working with a growing financial inclusion charity to recruit a Specialist Debt Adviser.

This is an exciting opportunity to join a highly respected organisation dedicated to supporting individuals experiencing financial hardship. The charity provides high-quality debt and money advice services, helping people manage debt, maximise income, protect essential services and improve their financial wellbeing.

As a Specialist Debt Adviser, you will manage a complex caseload, providing comprehensive debt advice and casework to clients facing a range of financial challenges. You will negotiate with creditors, support clients to access appropriate debt solutions and work closely with colleagues to ensure the highest standards of advice and service delivery.

You will also play an important role in supporting junior team members, contributing to service development and helping to maintain quality standards across the organisation.

Key Responsibilities

• Manage a caseload of clients requiring specialist debt advice and casework.
• Conduct appointments and develop tailored action plans to help clients address their financial circumstances.
• Negotiate with creditors and implement appropriate debt solutions.
• Maintain accurate case records and ensure compliance with regulatory and quality standards.
• Support clients with related issues through effective signposting and referrals.

One full time role (35 hours per week) and one role for 21 hours per week (part time) or 2 roles, each at 28 hours per week (part time).

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

Job description and purpose of the role

The successful candidates will provide advice, information and guidance to clients as part of Toynbee Hall’s Generalist Advice Team. Postholders will have a background in providing generalist advice on a wide range of social welfare law issues e.g. welfare benefits, housing, employment, debt, consumer and family law. Advice will be delivered through a range of channels, including face to face, telephone, email, home visits and at outreach locations.

The post holders will provide a high-quality, person-centred advice service, focusing particularly on people who may face barriers to accessing mainstream support. Working collaboratively with statutory, voluntary and specialist agencies, the role will help strengthen clients’ financial resilience, housing stability, employment rights and overall wellbeing through coordinated support.

Key duties and Responsibilities

1. Provide holistic advice, information and casework service to the general public on their rights and entitlements in a range of areas including welfare benefits, housing, employment, debt, consumer and family matters.
2. Maintain an up-to-date knowledge of legislation, regulations, policies and practices relevant to the post including changes to the benefits system, housing legislation and employment legislation.
3. Use case management systems and Microsoft Office applications, for statistical recording, record keeping and document production. Ensure all work conforms to Toynbee Hall’s systems and procedures.
4. Refer clients on to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service.
5. Provide advice at a range of locations and through various channels. This includes at Toynbee Hall, on home visits and at outreach locations; in person, by telephone and email.
6. Meet targets as set by line manager, in line with our contractual and grant obligations.
7. Form effective working relationships with outreach agencies and other relevant stakeholders to ensure we reach our target group across all our services,
8. Support Toynbee Hall‘s social policy work by providing case studies and feedback on issues affecting service users.
9. Work at all times within Toynbee Hall policies and procedures, including our safeguarding and Equal Opportunities policy and work in an anti-discriminatory/ non-judgemental manner.
10. Ensure all work conforms to the relevant Quality Mark Standard and other organisational standards including our vulnerable client’s and safeguarding policy.

Person Specification

1. Experience of Advice work

You will have at least 2 years experience of providing an advice and casework service in social welfare law, working to AQS standards or equivalent. You will be comfortable carrying a varied caseload, using a case management system and working in a performance driven environment to meet set targets.

2. Knowledge of Social Welfare law

You will have an in-depth knowledge of welfare benefits and in addition, generalist level knowledge of at least 2 of the following areas: housing, employment, debt, consumer; family law.

3. Communication Skills

You have the ability to explain complex information clearly and succinctly using your excellent written and oral communication skills. You will be able to produce clear and detailed case records and draft letters in plain English. You will have strong interpersonal skills with the ability to respond sensitively to a diverse client group.

All roles rerqure fluency in spoken and written English. Fluency in spoken and written Spanish is an advantage. At least one of the advertised roles will be offered to a candidate who satisfies the Spanish speaking requirement.

4. Planning and organising:

You plan, prioritise and organise your workload to meet deadlines, and other competing demands. You can maintain high quality standards whilst working under pressure.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Please download the full Job Description for more details.

The Senior HR Advisor will be our in-house HR professional and lead the day-to-day people function.

The postholder is responsible for the full employment lifecycle, for helping SRS meet its legal and safeguarding obligations as an employer, and for providing confident, well-evidenced advice to the Management Team on employee relations matters.

What you will need

• CIPD Associate membership with a Level 5 Associate Diploma in People Management, or an equivalent degree-level HR qualification
• Demonstrable, hands-on experience of managing employee relations casework, including grievance, disciplinary, capability, performance and sickness absence
• Proven generalist HR experience across the full employee lifecycle, from recruitment through to exit
• Current, applied knowledge of UK employment law, and the ability to translate it into practical advice for non-specialists
• Experience of drafting, reviewing and implementing HR policies and procedures
• Experience of line managing staff and of coaching and supporting other line managers through difficult people matters
• Understanding of safeguarding obligations in relation to staff, including safe recruitment practice
• Sound understanding of data protection as it applies to employee records and HR processes and a proven track record of handling confidential and sensitive matters with discretion, and the resilience to carry that responsibility
• For the full list of essential criteria see the recruitment pack.

About us

Suffolk Refugee Support aims to enable all asylum seekers and refugees in Suffolk to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly across Suffolk as refugees and asylum seekers are housed across the county.

Join our People Committee

Senior Independent Advisor to the People Committee

Providing independent expertise, challenge and assurance on people, culture and organisational development matters.

The General Osteopathic Council (GOsC) is seeking to appoint an additional Senior Independent Advisor to its People Committee.

This is an exciting opportunity for a highly experienced people professional to bring independent insight, contemporary HR expertise and strategic challenge to a modern, inclusive and forward-looking healthcare regulator.

As a small organisation of around 30 employees, our people are our most important asset. We are entering a period of organisational transition, including changes to our working environment and ways of working, making effective people governance, oversight and assurance more important than ever.

The People Committee plays a vital role in providing oversight, scrutiny and assurance on workforce matters across the organisation. Working alongside Council members, you will bring senior-level people practice expertise, contemporary CIPD insight, benchmarking and independent challenge to support robust decision-making and effective governance.

Contract: Fixed term from February 2027.

You will help the Committee provide assurance and oversight across areas including:

• People strategy, policy and practice.
• Recruitment, workforce planning and retention.
• Leadership capability and organisational culture.
• Employee wellbeing and experience.
• Organisational development and change.
• Pay and reward, HR systems and workforce effectiveness.
• Emerging people practice, professional standards and sector trends.

We are particularly interested in hearing from candidates who:

• Have significant senior-level HR, people or organisational development experience.
• Hold Chartered Fellow CIPD status, or equivalent professional standing.
• Bring strategic insight and a strong track record of delivering organisational impact through people and culture.
• Can provide credible, independent advice, challenge and assurance.
• Have an understanding of governance and workforce-related risk.
• Are passionate about supporting inclusive, evidence-informed and effective people practices.
• Can contribute external perspectives, professional expertise and contemporary best practice.

Time commitment and remuneration:

• Three People Committee meetings per year, together with preparation time.
• Occasional additional engagement to support focused reviews or provide specialist advice.
• Fee of £340 per meeting attended, inclusive of preparation time.
• Reasonable travel and expenses reimbursed.
• Appointment commencing in February 2027 for an initial term of up to four years.

This is a rewarding opportunity to help shape the people agenda of a national healthcare regulator and ensure that its people practices remain effective, proportionate and fit for the future.

For further information and to apply, please visit our website via the apply button.

Closing date: 11.30am on Tuesday, 6 October 2026.

The General Osteopathic Council (GOsC) is the UK-wide statutory body established by the Osteopaths Act 1993 to regulate and develop the osteopathic profession and ensure public protection.

The GOsC is a charity registered in England and Wales (1172749). We value and promote diversity and are committed to equality of opportunity.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.

This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.

This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

We have 2 x full time positions available as we are growing our team. 

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.

You will be based at one of the following NHS mental health treatment teams:

• Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
• Community Rehabilitation Team Enfield, Park Avenue, Enfield Town

You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE)

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)

Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)

Considerations:

Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.

Location: Bristol Office

Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period

Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week), part time considered (minimum 30 hours per week)

The role:

Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.

You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.

As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
• Record client details accurately and use your own knowledge to assess the help and support needed.
• Refer clients to other support organisations in their area as appropriate.
• Identify energy improvements that can be made to clients’ properties and refer them to installers who can carry out the work.
• Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
• Follow advice line processes and procedures.
• Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
• Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
• Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people, both verbally and in writing.
• Ability to work well in a team and identify how your skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organised, with strong time and workload management.
• Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
• A commitment to CSE’s aims and values of collaboration, conscientiousness and initiative.
• Skilled in the use of MS Office applications including Word, Excel and Outlook.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

The closing date for applications is 5pm on Wednesday 30 September 2026.

Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

#LI-DNI

Make a Difference to the Lives of Survivors of Sexual Violence

RoSA a registered charity providing high-quality, specialist services across Warwickshire to survivors of rape, sexual abuse and sexual violence. Our dedicated and compassionate team is committed to alleviating the impact of trauma, empowering survivors to make informed choices and supporting them on their journey towards recovery.

Our services are trauma-informed, client-led and inclusive, supporting adults, young people and children of all ages, genders and backgrounds.

We are seeking an enthusiastic, compassionate and motivated Independent Sexual Violence Advisor (ISVA) to join our team.

This is an exciting opportunity for someone who is passionate about supporting survivors and wants to make a meaningful difference within a respected specialist organisation.

About the Role

As an Independent Sexual Violence Advisor (ISVA), you will provide practical, emotional and advocacy support to adults who have experienced recent or non-recent sexual violence.

Working in a trauma-informed and client-centred way, you will empower survivors to understand their options, access appropriate services and, where appropriate, navigate the Criminal Justice System.

This role requires excellent communication skills, resilience, empathy and the ability to work both independently and collaboratively with partner agencies.

Key Responsibilities

You will:

• Manage a varied caseload, providing high-quality, person-centred support throughout a client's journey.
• Build trusting and supportive relationships with survivors using a trauma-informed approach.
• Carry out comprehensive risk and needs assessments and develop individual support plans.
• Review and update support plans in line with clients' changing needs.
• Provide emotional and practical support tailored to each individual's circumstances.
• Support clients through the Criminal Justice System by explaining processes, rights and available options.
• Accompany clients to police interviews, court hearings, medical appointments and multi-agency meetings where appropriate.
• Provide information and guidance regarding Criminal Injuries Compensation applications and other available support.
• Advocate on behalf of clients to ensure they receive the services and support to which they are entitled.
• Develop and maintain effective working relationships with partner agencies including Police, Crown Prosecution Service, Courts, Health Services, Social Care, Education, Housing Providers, Victim Support, the Witness Service and voluntary sector organisations.
• Maintain accurate, confidential and timely case records using secure electronic systems.
• Complete monitoring, evaluation and outcome reporting to support service development and funding requirements.
• Work within safeguarding procedures, organisational policies and professional boundaries at all times.
• Participate in regular supervision, reflective practice, training and continuing professional development.

About You

The successful applicant will have:

• A sound understanding of the impact of sexual violence, trauma and abuse on individuals.
• Experience of providing support, advocacy or casework to vulnerable people.
• Excellent interpersonal and communication skills with the ability to establish trust and rapport.
• Strong organisational skills and the ability to effectively manage a busy and varied caseload.
• The ability to work independently while contributing positively as part of a supportive team.
• An understanding of child protection, adult safeguarding and risk management.
• A commitment to equality, diversity, inclusion and anti-discriminatory practice.
• High levels of empathy, resilience, professionalism and emotional intelligence.
• Good IT skills, including Microsoft Office and electronic case management systems.
• Excellent written communication and record-keeping skills.
• A willingness to undertake training.
• A commitment to regular supervision and ongoing professional development.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel across the service area.

What We Offer

• The opportunity to make a genuine difference to the lives of survivors of sexual violence.
• A supportive, experienced and dedicated team.
• Comprehensive induction and ongoing training.
• Regular line management and clinical supervision.
• Opportunities for continuing professional development.
• A strong commitment to staff wellbeing.
• Annual leave entitlement and pension scheme (in accordance with organisational policies).

Safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment.

The successful applicant will be subject to an Enhanced DBS check, satisfactory references and all relevant pre-employment checks.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds and encourage applications from groups currently underrepresented within our workforce.

We are committed to working in an anti-discriminatory and anti-oppressive way, ensuring that all survivors receive accessible, equitable and high-quality support.

Salary

£25,000–£27,000 per annum pro rata (22.5 hours per week), depending on experience.

Interviews

These will be held on Monday 12th October 2026.

Closing Date

28th September 2026. We reserve the right to close this vacancy early should sufficient applications be received. Early applications are therefore encouraged.

Benefits

• Company pension
• Free parking
• Work from home

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.

This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.

This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

This is a part time post working 17.5 hours, please note salary listed is FTE.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.

You will be based at one of the following NHS mental health treatment teams:

• Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
• Community Rehabilitation Team Enfield, Park Avenue, Enfield Town

You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year (FTE)
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE)

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)

Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)

Considerations:

Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.