Information and advice specialist advisor jobs

The Welfare Benefits Specialist role is part of SEL Mind's exciting new expansion of one-to-one support delivered through the Southwark Wellbeing Hub. This full-time role will provide in-person support to help clients understand their entitlements and challenge negative benefit decisions.

As Welfare Benefits Specialist, you will maintain a caseload of clients with mental health issues, supporting across the full range of welfare benefits. You will work closely alongside an Advice Specialist for non-benefits needs, and with colleagues across the Southwark Wellbeing Hub to ensure joined-up support where needed. 

The main working site is a community centre in SE17, with regularly-scheduled work in community centres in SE16 and SE5. As a key part of expanding equitable access to specialist advice, the role will work across the Borough of Southwark, meeting people across a variety of voluntary and statutory sites. Organisation and communication are vital to good case management, so you should have strong planning and prioritisation skills and be able to work independently and flexibly. 

The role will involve:

• Ensuring excellent case management across the full range of welfare benefits to a caseload of people with mental health problems, with regular case reviews
• Supporting clients including income-maximisation, calculating benefit entitlement, drafting or writing letters, negotiating with third parties, and preparing/presenting cases to tribunals and courts as appropriate
• Maintaining effective communication with SWH teams to support clear pathways into other services, delivering a joined up service 
• Ensure that all casework conforms to accepted high quality advice provision including well-organised written records, conflict of interest checks, and a key dates system

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Wednesday 6th May (11:59pm)

Likely interview date: Friday 15th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Help support our members and their families who are diagnosed or going through diagnosis of a rare neurological condition.

Provide support to those affected by a life changing diagnosis at a very difficult time and make a difference that counts!

Myaware is a charity dedicated to ensuring that all people living with or alongside myasthenia can live well, now and in the future. Due to demands on the service we are looking to expand our crucial support team which has provided an exciting opportunity to join the team.

You will be working with our dedicated support team to advise and support our members, over the phone, via email, in online sessions and at conferences and support groups in the community. Providing a listening ear and advice on living with myasthenia is essential as they navigate their diagnosis journey and learn how to live well with the condition.

Delivering support and advice for our members also involves using our CRM database and proactively maintaining and increasing our membership. It requires ongoing essential awareness raising of our work through annual initiatives and campaigns and through growing relationships with Healthcare Professionals and other neurological organisations.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist  welfare rights advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Discretionary £1,000 increase after successful completion of probationary period

Application Instructions

Candidates should submit their CV and tailored covering letter by 23:30 on Friday 8th May 2026

Initial screening chats will take place on Thursday 14th May 2026

Interviews will be week commencing 25th May 2026

Interviews will be held over Microsoft Teams

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

We are looking for a qualified Independent Sexual Violence Advisor (ISVA) to join our friendly and committed team.

Your role will be to support women practically and emotionally as they go through the criminal justice system.

PLEASE NOTE

this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

Overall Objectives

To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:

• Risk assess and maintain client safety
• Help clients access their rights
• Monitor and keep clients informed of case progress and provide support through the criminal justice system
• Help clients access health and other services they require
• Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service
• Provide an information point for loved ones on the CJS

Applicants who are not yet ISVA‑qualified, but who have relevant experience working within the criminal justice system and/or sexual violence services will also be considered. In this case, the successful candidate would be supported to complete the ISVA qualification.

During the training year, the salary would be £28,000 per annum, reflecting the cost of training and supervision. On successful completion of the ISVA qualification, the salary would increase to £30,000 per annum.

The salary for a qualified ISVA would be £30,000 – £32,000, depending on experience.

If you have a trauma informed and feminist ethos and want to contribute to changing and improving the lives of survivors of sexual violence, we would love to hear from you.

Employee Benefits

• Flexible working TBC
• Generous annual leave (30 days a year exc. BH)
• Pension contributions
• Reasonable travel expenses
• Free on-site parking

#isva #independentsexualviolenceadvisor #advoacy

Job Title: Associate Careers Advisers (Schools Team)

Location: Kent and Medway

Salary: Day rate of £152 (inclusive of holiday pay)

Hours: Zero Hours

Contract: Zero Hours

Reports to: Senior Careers Adviser

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others

Young Peoples’ Careers Service

CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.

We provide this through a variety of creative and innovative approaches

The Team

We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.

We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):

The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

The Role

The Careers Advisers will cover one or more of the following regions: Medway, West Kent and Mid Kent to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required. 

Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

• Level 6 qualification (or above) in Careers Guidance Qualification (or equivalent
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

Core Competencies

• Experience of delivering careers, education, information, advice and guidance (CEIAG) in schools / colleges and face-to-face with young people
• Events rebalanced via “time off in lieu”
• A willingness to deliver activities during school timetables; occasional evening
• Adept at juggling activities, travel and routine project admin; balancing school site work with homebased preparation
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role

Employee Experience

A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the Kent and Medway area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

CXK employee benefits include:

• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: Ongoing

Useful Information

Should you wish to have an informal conversation before submitting your application, please contact recruitment @ cxk. org

Please note: Applicants will need to complete an enhanced DBS check and provide employment references before any offer of employment can be made.

All applications must be submitted online via our online portal.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for three new team members to join our team of Specialist Huntington's Disease Advisers to support people affected by Huntington’s disease.

The roles available are:
• Bath, Somerset, Wiltshire, North & East Devon, Weston Supermare & Wiltshire Specialist Huntington’s Disease Adviser (part-time, 28 hours)
• East and South Yorkshire Specialist Huntington’s Disease Adviser (part-time, 21 hours)
• Surrey and South London Specialist Huntington’s Disease Adviser (part-time, 21 hours)

All roles available are home-based, but must be living in the area specified in the job title, as the job involves extensive travel within the region and occasional travel across England and Wales.

We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. You will need to have skills gained within a Health and Social Care profession. Your main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them.

All three vacancies are on a part-time permanent contract. Due to team-wide commitments, you must be available to work on Tuesdays. All other working days (in line with contracted hours) may be flexible around your individual needs and the needs of the role. Regular working pattern will be agreed with your line manager upon successful appointment.

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

Learn more about the role in the job pack included. 

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, you must upload both a CV and cover letter (make sure to press 'upload' for both documents before completing the application process!).

Your application must include which of the 3 vacancies you are applying for. You must be located within the areas the role covers. Your cover letter should also include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Sunday 17 May, 5pm.

First round interviews will be held online Thursday 4 - Friday 5 June. Second round interviews will be held in-person in London Thursday 11 - Friday 12 June.
 

Benefits

* 25 days annual leave plus public holidays (pro rata for part-time staff)
* 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Travel-to-work scheme
* Flexible working approach
* Family forward policies
* Supportive and positive working environment
* Fantastic learning and development opportunities

This is an exciting opportunity to join Citizens Advice Woking as part of a specialist partnership with i-access, Surrey’s drug and alcohol support service. As a Generalist Adviser, you will work directly with individuals in recovery, helping them navigate some of the most challenging issues they face - including welfare benefits, debt, and housing.

Working across a mix of in-person, remote, and outreach settings, you will provide tailored, practical advice that helps people overcome immediate crises and build longer-term stability. You’ll take time to understand each client’s situation in depth, explore their options, and where needed, actively support them - whether that’s completing applications, negotiating with third parties, or advocating on their behalf.

This role is about more than advice - it’s about empowering people at a critical point in their lives. You’ll work closely with i-access staff to ensure a joined-up approach, while also being part of the wider Citizens Advice Woking team, connecting clients to additional support where needed.

We’re looking for someone who is confident managing a varied and sometimes demanding caseload, with strong listening skills, sound judgement, and the ability to turn complex information into clear, practical guidance. Experience in advice work is essential, and knowledge of welfare benefits, debt, or housing would be a strong advantage.

In return, you’ll be part of a supportive and purpose-driven organisation, with opportunities for ongoing development and the chance to make a meaningful, day-to-day difference in people’s lives.

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?  We are looking for a Peer Service Co-ordinator who will facilitate the delivery of our Peer Service and collaborate on the future development and improvements of the service.

You will have experience of recruiting, training, and supervising staff or volunteers. Experience working with a diverse range of communities would be an advantage as we are looking to increase our reach. The role holder will have an understanding of the challenges that may arise from delivering digital/telephone support and the ability to understand and meet training and development needs of volunteers.

You’ll have excellent communication, organisational and IT skills as well as being self-motivated, committed with a desire to make a difference and willing to develop and expand the role.  Experience of facilitating peer support services, with a focus on volunteer/user involvement in service delivery would be an advantage but not essential.

About the role

The Peer Service Co-ordinator will facilitate and develop the Peer Service, a tailored support service utilising volunteers to provide peer support both in and out of standard office hours.

The postholder will be expected to train and develop the volunteers who support the Peer Buddy service, make suggestions for improvements and recruit and train new volunteers to increase the diversity of the volunteer pool. You will support in delivering ongoing improvements and further service development to enhance the offerings of the peer service while working with the Peer Service Lead to ensure possible risks have been identified, assessed and effective risk management strategies have been put in place.

You will need to develop and maintain a good understanding of myeloma and its’ related conditions, including patient need, and develop and evaluate the service in line with this. 

This role will be part of the team responsible for running this service and provide supervision and training to volunteers. They will be expected to adhere to safeguarding principles and good governance.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am on 11 May 2026 and interviews will be held w/c 18 May 2026

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

We are seeking an Access to Justice (A2J) Coordinator to coordinate the provision of vital diagnostic immigration advice for vulnerable migrants. The role will coordinate the diagnostic advice appointment pathway from start to finish. This includes:

• Receiving, processing and triaging new enquiries for support
• Working with the Immigration Team to identify appropriate cases to be offered diagnostic advice
• Coordinating advice appointments with specialist external advisors and confirming the appointment details with the person receiving advice
• Disseminating written advice notes from the Advisors
• Coordinating follow-up actions, including referral into HMC’s Immigration Team for casework support (approx. 40% of people who access diagnostic advice are provided with onward support by HMC) or providing appropriate signposting for those we cannot offer long term support.

This post revives a dedicated Access to Justice Coordinator role within HMC’s structure, to support the newly funded provision of diagnostic immigration advice in Hackney. 

Please review the full Job Description & Person Specification for details of the role.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

For more than 140 years, the Forces Employment Charity has helped the military community succeed beyond service – building careers, shaping futures, and living with purpose. Last year, we provided dedicated and specialist employment and justice support to over 23,000 people to create careers and long-term stability.

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Are you a passionate leader with a commitment to supporting the Armed Forces community? We’re looking for an experienced and driven individual to lead and shape our national employment support service, helping veterans and their families build meaningful and sustainable careers.

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This is a unique opportunity to lead a high-performing team, influence strategy, and make a real difference across the UK.

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Brief role description

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The Programme Manager plays a pivotal leadership role in delivering the Forces Employment Charity’s Ex-Forces Employment Charity Programme. This programme provides regionally-based, comprehensive employment support to all who have served in HM Armed Forces, ensuring personal and locally informed guidance for veterans seeking employment or career change.

Working closely with the Director of Veterans and Families Employment, the Programme Manager drives operational excellence, strengthens service consistency across the UK, and represents the charity’s employment offer in the devolved nations. They ensure that our national network of Advisors is supported, empowered, and aligned to strategic goals, enabling the very best outcomes for the veteran community.

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It’s essential that they have experience managing multi-site or national teams, alongside a strong understanding of employment support or careers guidance. They will be confident working with a range of stakeholders, able to use data to inform decisions, and an excellent communicator. Strong IT skills and a genuine commitment to supporting the Armed Forces community are also key.

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Ideally, they will bring experience from the veterans or employability sector, along with some understanding of devolved nation policy or frameworks such as safeguarding or vocational training.

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This role requires an Enhanced DBS check.

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Interested? Want to know more about the Charity? Check our website.

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Eager to know more the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday, 6 May 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

We are looking for a new Independent Sexual Violence Advisor to join our team in providing advocacy and support to survivors of rape/sexual violence and sexual abuse.The ISVA will be based in our central Reading office, with the option of hybrid working. ISVAs will need to travel within Thames Valley to meet clients as required.

Main Purpose of the Role:

To provide advocacy and support to survivors of sexual violence.  The ISVA will support adults who have reported or are wishing to report this crime navigate the criminal justice system. The ISVA will work closely with the Police Service, Sexual Assault Referral Centre, CPS, and other relevant organisations. 

ISVA Main Duties

· Provide advice, guidance and information to adults who have experienced rape and sexual abuse.

· Support service users that have been referred to Trust House Reading.

· Support clients in making informed choices about their future options.

· Explain relevant criminal, legal and civil remedies and housing options to clients as required.

· Assess the risk and support needs of clients.

· Develop individual support plans to address risks /support needs of clients.

· Ensure that clients are aware of the services to which they are entitled and advocate for them to help them access services.

· Understand the legal framework relating to the protection of children and vulnerable adults including the policy and procedures in relation to safeguarding children and vulnerable adults.

· Support ISVA clients through the criminal justice system, explaining the procedures and their role and rights within that system, referring to Victim Support or the Witness Care Service as appropriate.

· Support the service user in making a witness statement and attending court.

· Keep the service user informed about case progress on behalf of the police in line with the requirements of the Service Code of Practice.

· Participate in case conferences with the police, CPS and prosecuting barrister.

· Assist clients accessing special measures.

· Liaise with the police, CPS and other service providers on behalf of the service user.

· Provide information and support in relation to Criminal Injuries Compensation.

· Help clients to develop their own support network.

· Refer on and arrange meetings with other agencies/services as necessary, for instance, sexual health services, mental health, drug and alcohol, counselling, housing etc.

· Actively and positively engage with other voluntary sector agencies, including sexual violence specialist agencies e.g. domestic violence service outreach, IDVA and refuge providers.

· Maintain and update records of all cases including initial referral, risk assessment, subsequent risk assessment, care and safety plans, and action taken.

· To understand and assess other support needs of clients, for example translation or interpretation needs and be fully aware of available resources.

· Where an assault is related to domestic violence and the client is assessed as high risk, refer on to Multi Agency Risk Assessment Conference (MARAC) following locally agreed protocols (including working proactively with the Independent Domestic Violence Advisor Service), attend and participate in meetings and follow-up on actions agreed in MARAC.

· Contribute to the development of policies, protocols, guidelines, strategies within practice area if necessary.

· Collate areas of service gap and service inadequacy to feed back to the commissioner and the relevant strategic groups.

· Note and feed back to the commissioner and the relevant strategic groups or other appropriate body any consistent difficulties clients are having accessing services.

ISVA Person Specification

Essential:

· Educated to A-level standard.

· Experience of working with vulnerable clients.

· Knowledge of the impact of rape/sexual violence and sexual abuse on service.

· Knowledge of the criminal justice system for survivors of rape and sexual abuse.

· Understanding of the principles of risk assessment and safety planning.

· Pro-active.

· Empathic, with a non-judgmental approach.

· A good listener.

· Strong crisis management skills.

· Understanding of the process of seeking help and barriers to seeking help.

· Good written and verbal communication skills.

· Ability to work on own without close supervision.

· Ability to manage caseload and work priorities.

· Ability to share sensitive information, adhering to protocols.

· Understanding of child protection and safeguarding issues and legal responsibilities.

· Willingness to undertake regular training.

· Willingness and ability to work with clients of all genders.

· Commitment to continued professional development.

· Knowledge of and commitment to diversity issues.

· Ability to work safely and within boundaries.

· Completed accredited ISVA training course (or equivalent) or willingness to complete the training.

· Willingness and ability to travel across the Thames Valley when necessary.

· Computer literate: word-processing, emailing, data collection/spreadsheets.

· Ability and willingness to work in partnership and as part of a team.

Desirable:

· Professional qualification in social work or related field.

· Current full driving license and own vehicle.

Careers Specialist

We are looking for an experienced and passionate Careers Specialist with a strong background in supporting people facing various barriers to employment, including those from disadvantaged or underrepresented backgrounds.

You will play a key role in guiding and empowering young people aged 16–26 to develop their skills, confidence, and aspirations, helping them to achieve sustainable employment and realise their full potential.

Position: Careers Specialist

Location: London/Hybrid

Salary: £33k - 35k per annum (depending on experience)

Hours: 37.5 hours per week (Monday to Friday)

Contract: Fixed term for 12 months (with possibility of extension)

Start date: April - May 2026

Benefits: 27 days holiday per year PLUS the 1st Friday of every month is a half day. Pension and contributions are payable 3% after 3 months of service, employee assistance programme.

Closing Date: 24th April 2026

About the Role

As a Careers Specialist, you will demonstrate a genuine passion for making a difference in young people’s lives. You’ll have the ability to build trusting relationships, broaden horizons, and inspire young people to be ambitious about their future.

You will be working for a charity that transforms the lives of young people facing barriers to employment. Through personalised guidance, mentoring, and access to meaningful opportunities, you’ll help them develop the skills, confidence, and direction needed to achieve their full potential and thrive in sustainable careers.

Main duties and responsibilities

• Provide individual, person-centred Information, Advice and Guidance (IAG) to young people on the programme, supporting them to identify and work towards their career goals.
• Identify and create opportunities for employment, training, and education that align with participants’ interests, abilities, and aspirations.
• Deliver workshops, group sessions, and outreach activities to engage young people across multiple London boroughs.
• Support young people in their job search by assisting with CVs, applications, interviews, and professional skills development.
• Maintain a client-centred and inclusive approach, ensuring sensitivity to the diverse backgrounds, experiences, and needs of each young person.
• Record and monitor progress accurately using internal databases and contribute to evaluation and reporting for funders and partners.
• Collaborate with delivery partners to achieve agreed milestones and outcomes, ensuring a coordinated and effective service offer.
• Represent the programme at internal and external meetings, promoting good practice and sharing insights to continuously improve service delivery.
• Contribute to a positive, supportive, and learning-focused team culture, sharing ideas and best practice to enhance the organisation’s impact.

About You

To be successful in the role of Careers Specialist, you will have resilience, a belief that there is always a way forward, and an innovative approach to youth engagement.

If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!

Experience, Qualifications and Skills

• Experience supporting young people or adults from disadvantaged or underrepresented backgrounds to overcome barriers and move into sustainable employment, education, or training.
• Proven ability to build trust, motivate, and empower clients, particularly those with complex or multiple needs.
• Strong communication skills, both written and verbal, with the ability to adapt style for different audiences.
• Experience delivering training sessions, employability workshops, or group activities to young people.
• Sound understanding of safeguarding responsibilities and risk assessment when working with vulnerable individuals.
• Empathetic, engaging, and innovative, able to inspire confidence and encourage ambition while maintaining clear professional boundaries.
• Highly organised with excellent time management, administrative, and record-keeping skills.
• Comfortable working both independently and collaboratively as part of a supportive team.
• Confident using IT systems and databases (e.g., Salesforce or similar CRM tools) to record and monitor progress.
• Resilient, adaptable, and solutions-focused, with a genuine commitment to helping young people reach their full potential.

You may have gained relevant experience in roles such as Careers Advisor, Employment Coach, Youth Worker, Recruitment Consultant, HR or Training Specialist, Programme Officer, or any other position focused on helping people overcome barriers to achieve meaningful employment and personal growth.

What matters most is your ability to engage, motivate, and guide young people towards achieving their full potential. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303