Information management jobs

User Voice is looking for a passionate, committed individual with personal lived experience of the criminal justice system to join our team as a Lived Experience Consultant.

This role is central to ensuring that the voices of people in the justice system shape the services that affect them. You’ll work in HMP Northumberland as well as a range of community‑based projects regionally, and occasionally nationally. Some projects will require significant travel, so flexibility is essential.

This role involves independent travel to multiple sites each week – therefore a valid UK driving licence and access to a reliable vehicle would be significantly beneficial for this role. You must be off prison licence or community sentence to apply, as this role is subject to HMPPS clearance, and you will be required to draw keys.

Terms  & Conditions

• Part-time
• Permanent 
• £27k- £30k depending on experience (pro-rata)
• Bank holidays plus 25 days holiday (pro-rata)
• You must be off community order / prison license
• Probationary period: Six months

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Housing Floating Support Worker

Location: Hammersmith (The service is Pan London and operates within local communities, necessitating travel across all 11 boroughs to deliver outreach support to clients when needed)

Salary: £27,000 - £32,000

Hours: Full time

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Floating Support Worker will specialise in working with women for whom housing, and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multiagency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.

The Floating Support Worker will ensure that the women survivors views and needs inform every stage of the process, and so the post holder will be empathic, empowering and able to advocate for women. You will also share your learning with your team, Advance and other stakeholders to ensure best practice is consistently achieved.

Working as part of a team of Floating Support Workers, you will make proactive contact and provide high quality non-judgemental advocacy and support based upon a client led needs and risk assessment. You will be responsible for a number of women at a time and you will be their designated and consistent support worker. You will also support women and referrers at the first stage of referral by completing assessments and providing crisis intervention support as part of a ‘duty’ team with designated days for you to do this.

The Floating Support Worker will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and the housing sectors. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information appropriately.

Experience of supporting female survivors of domestic violence with housing and accommodation needs, in partnership with other organisations, and of safeguarding procedures is essential for this post.

Key Responsibilities and Duties

• Create effective working partnerships with housing service providers and the local council to promote the Floating Support Worker Service

• Provide information, guidance and support to referral stakeholders to enable them to identify women at risk of and experiencing domestic violence, enabling them to confidently respond and refer women to the service. This may include delivery of briefings and information sessions to upskill housing workers. To continuously build awareness of the service and confidence of stakeholders in order to ensure women in need are identified and supported

• Effectively support a number of women at any one time, undertaking case management activities such as excellent assessments, action planning, referrals, and record keeping

• Conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short- and longer-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required

• Develop and deliver support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children’s legislation and other appropriate interventions. Ensure that focus on safe tenancy sustainment and homelessness prevention underpins all work

• Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate ensuring barriers to accessing support and protection are minimised

• Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them

• Proactively assess the needs and safety of women at risk proactively following Adult at Risk policies and procedures

• Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary

• Ensure all monitoring and evaluation for each woman, all cases and the project overall is accurate and up to date. Work in partnership with your team and the Advance Insights and Evidence team to ensure all reporting requirements are met. Highlight issues and successes in a timely manner

• Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and other appropriate partners and stakeholders

• Participate in multi-agency working and focus groups when requested to do so and follow through on agreed appropriate actions that arise from these

• Work effectively as a member of your own team and as a team member of Advance supporting all organisational objectives

• Work in partnership with housing staff and provide institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise

• Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role

• Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 12th July 2026 at 23.59

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition team and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Please be aware that we are unable to offer sponsorship to candidates who are not already sponsored by Milestones Trust. 

Make a real difference. Help people live their best life 

Our goal is simple: to support people with enduring mental health needs to live fulfilling, independent lives in their community. Whether it’s learning new skills, building confidence, accessing education, or gaining employment, we work alongside individuals to maximise their choice, independence, and involvement. 

About the Role

We are looking for compassionate and motivated Mental Health Support Workers to join our services across Bristol and South Gloucestershire.

In this role, you will provide high-quality, person-centred and trauma-informed support to people with mental health needs, helping them to build independence, develop coping strategies and achieve their personal recovery goals.

You will work both independently and as part of a team to deliver safe, effective, and recovery-focused care that promotes wellbeing, inclusion, and choice. 

Some services support individuals with complex mental health needs in 24-hour settings, where you will provide direct support, including 1:1 support where required, and help individuals manage daily challenges and emotional wellbeing.

What We Offer

• Flexible shift patterns tailored around the needs of the people we support
• Opportunities for both part-time and full-time hours
• A supportive team environment
• Ongoing training and development 

Note: The role includes some evenings, weekends, and lone working, so confidence, initiative, and self-motivation are essential. 

Additionally, while being a driver is not an essential requirement, it could be an advantage in some roles/services. 

Key Responsibilities

• Support individuals to manage their mental health and work towards personal goals
• Deliver person-centred, trauma-informed support tailored to individual needs
• Empower individuals to make everyday choices and key life decisions
• Promote independence, wellbeing, confidence, and personal growth
• Assist with daily living skills including self-care, budgeting, and maintaining a home
• Encourage and support meaningful relationships and social inclusion within the community
• Monitor wellbeing and respond appropriately to changes, risks, or challenging situations
• Develop, follow, and contribute to person-centred support plans and risk assessments
• Maintain accurate records and documentation
• Work collaboratively with families, colleagues, and other professionals
• Safely support and administer medication in line with training and policy
• Complete required training and adhere to organisational standards

About You

We are looking for someone who:

• Communicates with empathy, clarity, and emotional intelligence
• Demonstrates compassion, kindness, and understanding
• Is resilient, calm under pressure, and able to respond to challenging situations
• Builds positive relationships and works effectively both independently and as part of a team
• Is organised, reliable, and able to manage workload effectively
• Is self-motivated and proactive in their approach to work
• Is committed to safeguarding, equality, diversity, and inclusion
• Is confident using IT systems and recording information accurately
• Is eager to learn, grow, and adapt within the role
• Holds GCSE Maths and English (or equivalent), or is willing to achieve them
• Work or voluntary experience supporting people in care and/or with mental health needs 

Additionally, we welcome candidates who have:

• Experience working in mental health services, including complex needs
• Experience supporting individuals who may present with behaviours that challenge
• Knowledge of approaches such as PBM or similar behaviour support methods
• Experience supporting individuals with EUPD or dual diagnosis
• Experience within a mental health hospital or similar setting

Our Services

We are recruiting across several mental health services: 

The Recovery Hub
A 24-hour residential service supporting adults within a 10-bed unit. We provide a safe, structured, and person-centred environment, helping individuals build skills, manage their mental health, and move towards independent living. 

Chestnut Road
Supporting individuals in shared accommodation or their own flats, this service focuses on recovery, independence, and preparing people to move on, using a highly person-centred and creative approach. 

Charnhill Crescent & Kingsway
Two small services supporting five adults, delivering tailored support to empower people to live independently and achieve their goals. 

London Road

A 24-hour service supporting individuals with complex mental health needs, including those who may require 1:1 support. The service focuses on providing structured, person-centred support to help individuals manage their mental health, build independence, and maintain wellbeing within a safe and supportive environment

In return we offer excellent, high quality learning opportunities, including the opportunity to undertake a level 3 or 5 Diploma in Health and Social Care. Alongside this, other benefits include:

• 30 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust. 

Apply Today

If you're passionate about supporting people and want to be part of a service that truly makes a difference, we’d love to hear from you. 

Please note:

Due to an internal redeployment process, priority will be given to at risk staff.

We have attached a generic job profile for support workers. We are currently reviewing the Mental Health specific support worker job profile, and this will be shared with applicants once finalised.

Grants Programme Officer

Maudsley Charity
Salary: £35,000
Location: Hybrid - South London (Denmark Hill) & home working
Contract: Full-time (37.5 hours)
Start date: September 2026

About the role
Charity People are delighted to be partnering with Maudsley Charity to recruit a Grants Programme Officer to join their growing Programmes team, supporting the Living Well with Psychosis programme.

This is a fantastic opportunity for someone looking to build or deepen their experience in grant-making, programme delivery, and social impact. You'll play a central role in ensuring funding is distributed effectively, equitably, and with real impact-supporting work that improves mental health outcomes across south London and beyond.

Working closely with Programme Leads, you'll help manage grant portfolios, support funding processes from application through to monitoring, and contribute to learning and impact across the organisation.

About the organisation
Maudsley Charity is a grant-making foundation dedicated to improving mental health care. It works with NHS partners, King's College London, and community organisations to fund innovative, evidence-based solutions.

The charity is driven by a clear mission: ensuring that everyone experiencing mental illness can access the care that's right for them, with a strong focus on equity, lived experience, and tackling inequalities in mental health outcomes.

Key responsibilities
Grant-making & programme delivery

• Support end-to-end grant processes, including application review, due diligence and decision-making
• Manage and monitor a portfolio of grants, maintaining strong relationships with funded organisations
• Act as a key point of contact for applicants and grant holders
• Contribute to assessment panels, scoring bids and supporting funding decisions

Project & programme support

• Provide project management and administrative support to Programme Leads
• Help plan timelines, track progress, and coordinate programme activity
• Support delivery of events, workshops and engagement activity

Learning & impact

• Gather insights, data and learning from funded partners
• Support the charity's approach to monitoring, evaluation and impact
• Share learning internally and contribute to continuous improvement

Systems & collaboration

• Maintain accurate records within the grants management system
• Work closely with colleagues across Finance, Communications and Fundraising
• Contribute ideas to improve processes and strengthen inclusive grant-making practices

About you
We're looking for someone who is curious, organised and motivated by social impact.

You might already have experience in grant-making, or have gained relevant exposure through funded projects, the charity sector, or programme delivery work.

You'll bring:

• Strong organisational and project management skills
• Excellent communication and relationship-building ability
• Attention to detail and confidence working with data and systems
• Experience contributing to projects that deliver social impact
• An understanding of (or interest in) grant-making and funding processes

You'll also be someone who enjoys collaborating across teams, is keen to learn, and is motivated by improving mental health outcomes and tackling inequality.

Why apply?

This is a brilliant opportunity to join a values-led, collaborative and inclusive organisation, where you'll be supported to learn, grow and shape your career in grant-making.

Benefits include:

• Hybrid working (typically 2-3 days in the office)
• 25 days annual leave + additional service days + Christmas closure
• Pension contribution up to 6%
• Enhanced family leave policies
• Learning and development opportunities
• Employee wellbeing support and EAP
• A welcoming, inclusive working culture focused on equity and impact

Additional information

• Reporting to: Programme Lead - Living Well with Psychosis
• No line management responsibility
• Based at the Ortus building, close to Denmark Hill station

How to apply
Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds.

Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please contact Abi for additional information or to arrange an informal discussion.

You must download the Qualifying Questions document and complete this, then sending in your CV and this document as 2 separate documents to Abi. 
You can download all the documentation when you click on 'Apply Now' button. 

Closing date: Wednesday 22nd July at 9am
Interviews (in person): 6th August or 10th August

If this sounds like something you would like to explore but you are unsure if the role is right for you, please feel free to email Abi. 
There is also an optional ‘Ask Us Anything’ Webinar via Zoom on Monday 13th July at 12.30–1.30pm where the Maudsley staff will answer questions.
Please submit questions in advance to Abi before 9am, on Friday 10th July 2026 to ensure all of your queries are answered.
Any further questions can be submitted via the Q&A function during the Webinar.

Interested?
If you're looking for a role where you can support meaningful change in mental health care while developing your career in grant-making, we'd love to hear from you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

MERSEYSIDE YOUTH ASSOCIATION LTD

Is seeking to recruit the following:

Youth Hub Co-ordinator

Hours:

35 per week

(May Include Evening and Weekend Work)

Salary: £33,688 p.a. - MYA Grade 6 Pt. 24

Fixed Term Funded to 31st May 2027

Help Young People Build Brighter Futures – Join MYA as our Youth Hub Co-ordinator

Youth unemployment continues to impact too many young people across Liverpool and Knowsley, leaving them disconnected from opportunities and unsure about their future. We're looking for an experienced and passionate Youth Hub Co-ordinator to lead our Youth Employment Hubs and help change that.

You'll lead a dedicated team, build strong partnerships with employers and local agencies, and ensure young people facing complex barriers can access the support, skills and opportunities they need to thrive.

This is your chance to make a lasting difference, helping young people gain confidence, move into employment, training or education, and create brighter futures for themselves and their communities.

If you're a values-driven leader who believes every young person deserves the opportunity to succeed, we'd love to hear from you. Apply today and be part of making real change happen. 

The successful candidate must hold a relevant qualification to at least Level 4 or above

Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children. 

The above post will be subject to Enhanced Disclosure,

If you are interested in the post please visit our website and complete the online application.

Please note, CV’s will not be accepted and should not be part of your supporting information.

Closing Date for Completed Applications:  Midnight Wednesday 15th July 2026

Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team.

People Officer
Reference number: 369
Reports to: Director of People & Culture
Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours)
Contract: Permanent
Salary: £32,000 - £34,000 per annum
Working base: Watford (with occasional travel across Hertfordshire)

We’re Hertfordshire Mind Network

We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health.

About the role

As People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture

As People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way.

Key Responsibilities include:

Employee Lifecycle

• Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving.
• Advise line managers on recruitment; selection, interview and safer recruitment
• Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate.

Systems, Data & Reporting

• Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc)
• Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting.
• Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll.
• Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated

Employee Relations & Case Management

• Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests.
• Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed.
• Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate.

Projects & Continuous Improvement

• Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements.
• Support quality assurance processes in line with National Mind policies and ISO9001 standards.
• Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director

General Responsibilities

• To support any member of the People and Culture team and to cover team absence as required.
• Note taking for meetings as required
• Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health.
• Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement.
• Maintain strict confidentiality at all times.
• Undertake any other reasonable duties as required by the Senior Leadership Team.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 12 noon Thursday 16th July 2026
Interviews will be held week commencing 22nd July 2026.
We will close the advert prior to this date if we receive sufficient applications.
N.B. Please quote reference number 369 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

The successful candidate will be a key part of our Senior Management Team and providing maternity cover for our work driving improvements to accessibility and inclusion across the music and live events industry. 

Oversee our industry-facing guidance and resources on live events accessibility, including the Live Events Access Charter and Grassroots Community Accessibility Framework, in line with the organisational strategy.

Ensure Attitude is Everything’s industry-facing resources include guidance around disabled artists’ and professionals’ feedback, environmental sustainability and intersectional experiences.

Lead on the development and implementation of processes to capture feedback from disabled audiences, artists, professionals and volunteers to ensure disabled people’s lived experiences sit at the heart of our work.

· Working with the team to ensure disabled people’s lived experiences inform our work with the music and live events industries.

· Support the Industry Development Manager on delivering the paid Charter membership scheme.

· Provide expert accessibility perspectives to internal and external projects. This is likely to include consultancy for venues and festivals, sharing expertise around accessible communications, policy and process development, developing accessible working cultures and advising on onsite delivery.

· Where required, provide support, advice and deputising responsibilities for other projects such as our internal training and development, accessible workplace, networks, industry campaigns and other activities.

We are looking for Group Workers to support and enable clients to manage their own health and wellbeing; promoting healthier lifestyles and raising the awareness of the concept of ‘wellbeing’ and good mental health within an integrated care pathway.

The role involves delivering community-based activities and interventions, including skills-based groups and wellbeing activities, which are complementary to and reduce the need for services offered by the statutory sector. The groups and activities will aim to help clients to become more confident, enhance their wellbeing, and to develop their self-esteem and coping strategies.

Location: Woking, with travel across Northwest Surrey, Surrey Heath & Farnham, and Guildford & Waverley
Salary: £26,040 (pro rata if part time)
Hours: 28 hours/week or 35 hours/week, including some evenings and weekends
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

• To deliver physical, social and wellbeing activities, using both online digital platforms and face-to-face settings
• To empower, motivate and actively support clients to participate in the group activities
• To work collaboratively with Link Workers on the progress of clients
• To foster a safe and non-judgemental environment for the groups
• To maintain Health and Safety in the groups
• To work collaboratively with the Senior Group Worker to develop new groups for the timetable and communicate these with existing and prospective clients
• To ensure records are maintained promptly both electronically and on paper where appropriate, in line with Catalyst policies
• To signpost or refer clients to other services as appropriate
• To maintain confidentiality and respect the individual needs of the clients
• To provide ad hoc one-to-one support to clients where required
• To carry out risk assessments as appropriate
• To complete recovery stars with clients on a quarterly basis
• To act as an ambassador for the client group and for Catalyst

About you:

• Experience of delivering activities or groups, digitally and/or face to face
• A minimum of 1 year community experience of mental health, wellbeing, behaviour change work with adults
• An understanding of confidentiality, consent, information sharing, including GDPR
• An understanding of Safeguarding policy and practice
• Excellent presentation and written skills
• Commitment to accurate and confidential record keeping
• Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
• Ability to be non-judgemental, empathetic, compassionate and patient
• Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners
• Knowledge and understanding of mental health issues
• Knowledge and skills of engagement, motivational, and behaviour change approaches
• Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
• Ability to use supervision effectively
• A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
• Ability to manage any challenging behaviour from clients and group dynamics
• Excellent organisation and planning skills
• Proficient in Microsoft Word, Outlook, and Excel
• Ability to enter data onto a database as required by the Service and Commissioners
• Have authentic attributes of Kindness, Commitment and Integrity
• Adaptable to change
• Dynamic and self-motivated
• Proactive, motivated and energetic
• Ability to work calmly in a challenging environment
• Capacity to innovate; work on your own initiative as well as part of a team
• Full UK driving licence and access to a vehicle with insurance for business use
• Ability to work flexibly across operational hours and evenings and weekends, where required

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Service Manager – Community Services

Location: Bury 

Contract Type: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”

About the Role 

As Service Manager – Community Services, you will lead the operational delivery of community-based domestic abuse services, including IDVA, triage and outreach support for adults, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide strong, values-led leadership to frontline teams, drive service performance, and ensure delivery is safe, responsive, trauma-informed and survivor-led. You will also play a key role in strengthening partnerships, supporting service development and ensuring services remain compliant, effective and sustainable.

Key responsibilities

• Lead the day-to-day operational delivery of community domestic abuse services, ensuring support is safe, timely, trauma-informed and survivor-led.

• Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.

• Oversee referrals, allocations and case progression to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively.

• Monitor service quality, performance and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.

• Ensure compliance with safeguarding, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.

• Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways and improve outcomes for survivors.

• Support service planning, workforce coordination and cover arrangements to ensure safe staffing and consistent service delivery across periods of leave and absence.

• Contribute to strategic development, identifying emerging needs, supporting service growth and helping to shape high-quality, inclusive responses for diverse communities.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

Essential: 

• Experience of managing or leading teams within domestic abuse, social care, housing, community safety or a related support environment.
• Strong knowledge of domestic abuse, trauma-informed practice, safeguarding for adults and children, and risk management in complex cases.
• Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality practice.
• Experience of performance monitoring, report writing and using data, feedback and outcomes information to support service improvement.
• Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
• Excellent communication, organisational and IT skills, with the ability to manage competing priorities and maintain accurate records and reporting.
• Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.

Desirable 

• ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
• Experience of service development, project delivery, change management or supporting new initiatives within a support service setting.
• Knowledge of Women’s Aid National Quality Standards and relevant legislation and frameworks relating to domestic abuse and safeguarding.
• Understanding of budget monitoring, contract requirements or income maximisation within a commissioned or grant-funded service.

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You? 

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits: 

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants. 

• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents. 

• Mental Health Support – Access emotional and mental well-being services through Spectrum. 

• Cycle to Work Scheme – Save on commuting costs while staying active. 

• Pension Options – with employer pension contributions. 

• Life Assurance – Peace of mind for you and your loved ones. 

• Financial Advice – Expert guidance to help manage your finances. 

• Recognition Awards – Celebrate your achievements with our recognition programs. 

• Meaningful learning and development programmes with regular focus on your individual growth. 

• Gym Membership Discounts – Stay fit with local gym access. 

• One Calico Events – Connect and unwind at our employee social gatherings. 

• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career. 

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most. 

How to Apply 

Click Apply Now to complete your application online. Applications close on  31/07/2026

We can’t wait to welcome you to our team! 

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

We are looking for passionate practitioners to provide proactive support to individuals impacted by gambling harms. As part of our team you will deliver and develop our offer of gambling support and play a key role in engaging and inspiring a range of diverse communities.

Facilitate referrals, provide advice / guidance, assessment, brief and structured interventions, and group programmes to individuals experiencing difficulties with gambling.

“If you have experience working in the Drug & Alcohol, Mental Health or Supported Housing sectors, we recognise that you bring valuable transferable skills that can be effectively applied to supporting those experiencing Gambling Harms.”

We have roles available in the North East and Yorkshire & Humber regions.

North East: Focus on support for adults, working peripatetically across the North East and including travel to the service’s Gambling Hub in Sunderland.

Yorkshire & Humber: Focus on support for young poeple 16-24,working peripatetically within the community in Yorkshire & Humber.

Do you have?

• A professional Diploma (Level 4) or equivalent in a relevant field e.g. Health and Social Care, Counselling, Psychology.
• Experience of providing 1-1 or group support in a community setting.
• A passion for developing and delivering quality community services, working in partnership to develop reciprocal relationships with other services and organisations.

If so, we want to hear from you!

NECA offers;

As a local charity, we provide purposeful work complemented by a comprehensive induction and onboarding program. To support your professional growth, you will have access to Skills for Health training, alongside the following employee benefits;

• Enjoy a 35-hour work week (full time).
• Hybrid working.
• Flexibility in start/finish times.
• Free Staff Parking.
• Scottish Widows pension.
• Employee Assistance Programme.
• Private Medical Insurance.
• 24/7 digital wellbeing platform with gym and wellness studio.
• BenefitHub retail & lifestyle discounts + Eligibility for charity worker discounts.
• Two times death-in-service benefit.
• Access to PayCare healthcare cash plan.
• 4.8 weeks of annual leave (rising to 6 after a year) plus bank holidays.
• Occupational Sick Pay Scheme.

External Communications Manager

Salary: £40,000–£42,000 FTE
Hours: 30 hours per week
Location: Remote, with regular travel to FitzRoy services, team and stakeholder meetings as agreed. The role requires attendance in London once per month and applicants must be able to commute to services in Norfolk, Nottingham and Hampshire.
Reports to: Head of Communications
Directorate: Business Development and Partnerships

FitzRoy is a national charity supporting people with learning disabilities, autism and mental health needs to live lives rooted in choice, meaning and happiness.

We are strengthening our external voice and looking for a confident, perceptive and warm communicator to help more people understand FitzRoy’s expertise and impact and increase our influence.

This is a moment of change for social care. We want to play a more active role in shaping its future, ensuring the people at the heart of it are seen, heard and involved in the decisions that matter.

About the role

As External Communications Manager, you will help build FitzRoy’s profile and reputation by identifying the stories, insight and opportunities that show what good support looks like in real life.

You will work closely with the Head of Communications, fundraising, business development and operational colleagues to turn external communications priorities into practical plans, content and opportunities.

This is a delivery role with real influence. You will be expected to bring ideas, advise colleagues, shape practical plans and turn opportunities into action.

What you will do

You will:

• develop proactive external communications activity that raises awareness of FitzRoy’s work, expertise and impact
• spot opportunities for FitzRoy to contribute constructively to sector conversations
• identify realistic opportunities for media, sector press, partner or local coverage
• gather stories, photos, video and quotes that help people understand what good support looks like in real life
• use social media, website content, audience insight and analytics to strengthen FitzRoy’s external profile

About you

You may come from charity communications, PR, journalism, public affairs, stakeholder communications or another external communications background.

You do not need to have worked in social care before, but you will need to be interested in people, willing to learn quickly and able to handle stories about people’s lives with care, respect and good judgement.

We are looking for someone who is:

• an excellent writer and editor
• confident developing clear, accessible content for different audiences
• warm, curious and able to build rapport quickly
• able to spot strong stories, ideas and opportunities
• confident creating social media and website content shaped by audience insight
• comfortable working independently and managing competing priorities
• able to think strategically about audiences and influence, while being practical about what can be delivered in a small team
• confident gathering content including photos, videos and quotes
• willing and able to travel to FitzRoy services and meetings as needed

A full clean driving licence and access to a car for work travel are required, as some services are not easily accessible by public transport.

Working at FitzRoy

You will join a small, friendly communications team with big ambitions. This role will suit someone who enjoys a mix of planning, writing, relationship-building, story-gathering and hands-on delivery.

You will help us show the difference good support makes – and help ensure the voices, experiences and achievements of people with learning disabilities, autism and mental health needs are seen and heard.

How to apply

To apply, please submit your application and a covering letter.

We do not expect your covering letter to address every point in the person specification. We would like you to tell us:

• what interests you about this role and FitzRoy
• three things you would bring to the role
• a piece of communications work you are proud of and why
• how you approach using social media, website content and audience insight to build external profile
• how you would approach telling stories about people’s lives with care, respect and good judgement

If you are using AI tools to write your application, please use them with caution. We are looking for your own voice and writing style.

Why this role matters
Good ideas, strong evidence and inspiring stories only create change if the right people understand and act on them. This role exists to ensure that the case for physical activity reaches the right people, in the right way, at the right time, and that it moves them to act. You’ll develop compelling narratives grounded in insight, evidence, and behavioural science, helping partners across the system create greater impact and supporting Yorkshire  Sport Foundation in leading and influencing far beyond its own boundaries.

Responsibilities
Strategic comms leadership
• Develop and lead a long-term strategic marketing andcommunications approach aligned to our Active Partnership role
and Sport England priorities
• Use behavioural science, audience insight and evidence to shapehow the system understands physical activity and inequality
• Identify the beliefs, motivations and barriers of key audiences anddesign communications that influence action
• Ensure all communications activities support YSF to influencestrategic stakeholders
• Advise the organisation on how messaging can support policy, investment and system change
• Develop Yorkshire Sport Foundation’s reputation as a trusted strategic voice

Influence & stakeholder engagement
• Shape communications that influence policy, investment and practice across local authorities, health and education systems
• Support senior leaders to land key messages with senior stakeholders
• Equip partners with messaging that helps them to demonstrate and amplify the impact they make
• Translate complex insight and evaluation into clear narratives and messages
Insight-led communications
• Embed audience insight and behavioural science into messaging
• Combine data, evaluation and lived experience to demonstrate impact whilst ensuring communications reflect communities
authentically
• Build a learning approach to testing, adapting and improving messaging effectiveness

Organisational leadership
• Lead and develop the strategic marketing and communications function
• Set standards for when communications activity should, and should not, happen
• Maintain humility while strengthening clarity of impact and purpose

Channels & delivery
• Plan and deliver integrated marketing and communications campaigns across digital, media, content and internal channels, ensuring activity aligns with organisational objectives and brand standards
• Produce and oversee high-quality content (copy, press materials, web, social, email and collateral) while coordinating agencies, suppliers and internal stakeholders to meet deadlines and budgets.
• Monitor performance using analytics and insight, report on outcomes and continuously optimise campaigns and messaging to improve engagement and reach.
Other
• To lead on YSF public affairs and policy work in partnership with the CEO
• Strategic comms planning with the Active Partnership National Organisation and other leading Active Partnerships ensuring consistency of messaging across England
• To support the marketing of events across Yorkshire
• To work flexibly to respond to changing organisational requirements and carry out any other duties which may arise from
time to time
• To follow policies and procedures in relation to other matters, e.g.Health and safety, safeguarding, GDPR, financial procedures, etc.

What we’re looking for
We know great candidates rarely tick every box. If you have strongskills across most of the areas below and believe you can add value, we’d love to hear from you.
• Skills in both operational and strategic marketing and communications
• Ability to influence policy, investment or organisational behaviours
• Ability to design and deliver communications strategies that change decisions
• Skills in translating evidence and insight into persuasive narratives
• Understanding of behavioural science and audience-centred communications
• Able to operate with credibility and humility in partnership environments
• Comfortable working where success means others receive recognition
• Strategic thinker who challenges activities that lack purpose
• Commitment to reducing inequalities
• Strategic narrative and messaging development skills
• Senior stakeholder influencing and facilitation skills
• Ability to simplify complex evidence and communicate in engaging ways
• Leadership and team development skills

Other
• Ability to travel independently around West Yorkshire and South Yorkshire.
• Ability and willingness to work to our organisational values

Please make sure you demonstrate your ability to meet therequirements of the job by giving clear, concise examples of how you meet each of the requirements in the What We’re Looking For section of the job description.

We recognise and welcome our responsibility to remove any barriers in our Recruitment and Selection process for disabled people. We have tried to do this, but if you have a disability and identify any barriers in the job description or employee specification, please tell us of these in your application. We are committed to making reasonable adjustments
to the job wherever possible and it would help us to know your needs to do this.

About the Role

We are looking for a creative, organised and strategic Social Media and Communications person to lead and deliver engaging communications across digital and traditional channels. The successful candidate will be responsible for developing compelling content, managing social media platforms, increasing audience engagement, and ensuring consistent m essaging across all communications.

This role is ideal for someone who is passionate about storytelling, understands how to grow online communities, and can confidently manage communications campaigns that support organisational objectives

We are looking for a warm and proactive members of staff to help us deepen and expand relationships with our members and supporters. This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands strategic thinking. You’ll lead on our communications , grow on delivery with followers , and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s member experience.

Key responsibilities

Social Media Management

• Develop and implement a social media strategy aligned with organisational goals.

• Manage day to day activity across all social media channels including Facebook, Instagram, LinkedIn, TikTok and YouTube

• Create engaging, accessible and audience , but not limited focused content including graphics, videos, reels, stories and written posts.

• Schedule and publish content using social media management tools.

• Monitor engagement, respond to comments and messages, and build positive online communities.

• Track trends, emerging platforms and digital opportunities.

• Monitor analytics and prepare monthly performance reports with recommendations.

Communications

• Develop and deliver internal and external communications campaigns by writing and editing high quality content.

• Ensure all communications reflect the organisation’s tone of voice and brand identity.

• Support awareness campaigns, fundraising initiatives, events and service promotion.

• Manage media enquiries and assist with public relations opportunities.

• Coordinate communication plans for campaigns, launches and events.

Website and Digital Content

• Maintain , map and update website content on our CMS to ensure information is accurate and engaging.

• Support SEO and AI  and digital marketing activity to improve reach and visibility.

• Work with designers, external suppliers or internal teams to create multimedia content.

• Keeping the database s clean and up to date including Mailchimp and CMS

Brand and Audience Engagement

• Maintain brand consistency across all communications.

• Build relationships with stakeholders, supporters, partners and influencers.

• Identify opportunities to grow audiences and increase engagement.

• Promote inclusive and accessible communication practices.

Monitoring and Evaluation

• Analyse campaign and social media performance using analytics tools.

• Produce reports demonstrating impact, engagement and growth.

• Use insights and data to improve future communications activity.

Collaboration and Representation

• Represent the charity at occasional events, meetings or online sessions.

• Contribute to a positive, collaborative culture within a small team.

• Undertake any other reasonable request from the requirements of the role. Head of Services to fulfil the requirements of the role.

Person Specification

Experience and Knowledge

▪ Proven experience managing social media platforms for an organisation or brand.

• Strong copywriting, editing and storytelling skills.

• Experience creating digital content including graphics and short form video.

• Excellent understanding of social media trends, analytics and best practice.

• Experience using scheduling and analytics platforms.

• Strong organisational skills with the ability to manage multiple projects.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively.

• Good understanding of brand management and audience engagement.

• Experience working within the charity, healthcare or non profit sector.

• Knowledge of accessibility standards and inclusive communications.

• Experience with Canva, Adobe Creative Suite or video editing tools.

• Experience managing paid social campaigns.

• Understanding of AI, SEO and email marketing platforms.

• Experience of using wordpress or other CMS

Skills and Attributes

▪ Strong organisational and strategic skills, with attention to detail.

• Excellent written and verbal communication skills, with the ability to motivate and inspire through content.

• Creative and proactive.

• Empathetic and audience focused

• Highly organised and detail oriented.

• Adaptable and solutions--focused.

• Passionate about meaningful communications and community engagement.

• Ability to manage multiple tasks in a small, fast paced team.

• Ability to work independently and take ownership of projects.

• Comfortable working remotely with occasional travel to London.

• Flexibility in working hours – some evenings and weekends may be required.

• A commitment to the policies and aims of EDS UK.

Please note that the successful candidate will be required to undergo a fully enhanced DBS check, prior to commencing employment with EDS UK.

Application process

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.