Information support volunteer volunteer roles in chilton moor, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you: Can you inspire and bring a team together? We need leaders to unite the Parkinson's UK community locally, aligning with the charity's values. Local groups across the UK are volunteer-run, offering friendship and support to people living with Parkinson's and their families. As a forward-thinking Branch Chair, you'll provide leadership to the group, from liaising with the wider charity to bringing out the best in the lead volunteer team, driving your local team to have the greatest impact on those affected by Parkinson's in your area.
What you will be doing: Be an ambassador for Parkinson's UK by engaging with local staff, volunteers, and your community to maximize the group's impact. Stay updated with Parkinson's UK news, share it, and ensure the group operates within guidelines. Effectively utilize volunteers' skills, delegating when necessary, and working as a team to meet local needs. Be responsible for keeping up with training, leading by example, and performing your role in line with the Parkinson’s UK Volunteering Agreement and values.
The skills you need: Enthusiasm for Parkinson's UK and as a local group ambassador. Strong leadership, organisational, delegation, and communication skills. The ability to lead inclusive meetings, make decisions considering multiple viewpoints, and possess a can-do attitude for community engagement, incorporating feedback innovatively. Confidence in learning and using computers, email, and other digital tools is also required. What's in it for you: Play a crucial role in the local Parkinson's community, Team Parkinson's, and wider local planning, making new friends and building connections. Develop valuable leadership, teamwork, and people skills. You'll be part of a pioneering organisation committed to finding a cure and improving life for everyone affected by Parkinson's, both locally and beyond.
Disclaimer: As a Branch Chair handling personal or sensitive data, you must complete and maintain data protection and confidentiality training.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospital. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a voluntary In-Patient Services Officer to help our organisation support the children and their families on the wards of our hospitals by distributing/providing resources/services to improve the quality of their stay in our hospitals.
Of Note: This role entails interacting and seeing children who can be very sick. This is understandably very sad and can be distressing to witness. Please make sure you are able to cope with this before applying.
We would like the volunteer to help with:
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Distribution of resources to patients and families on the ward e.g care packages and food vouchers.
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Being a point of contact for families in hospital to talk to.
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Supporting in-hospital socials.
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The tea and coffee service we deliver on the wards.
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Communicating with families who may share personal stories related to the charity. Feeling comfortable and confident to speak to people about our charity and what we do.
You will be supporting our Community Lead and Children and Families Service Lead who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.
Your input will greatly affect the patients and their families lives whilst they are staying with us. With your help we will be able to provide them with the resources they need whilst staying with us and create a strong support system for them here in the hospitals.
Criteria
We are looking for a volunteer who has:
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Is an empathetic and compassionate person who is willing to have discussions with families around topics like health issues, additional needs, and bereavement.
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Confident and proactive.
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Flexible and adaptive.
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Understands the resource constraints of a small charity and is able to work with these.
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Is willing to have an enhanced DBS check.
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Is willing to partake in safeguarding training.
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Is willing to partake in onboarding training to understand our charity and the mission in more detail.
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Must be over 18.
Location
Mostly on-site at Royal Brompton Hospital, Sydney St, London SW3 6NP. If willing and able, off-site support at community and fundraising events would be appreciated.
Time
Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more; working 3-7 hours one day a week. We are an understanding and flexible organisation, and would be happy to discuss options with you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Local groups across the UK are run by volunteers and offer friendship and support to people living with Parkinson's and their families and friends. Each group has a committee, who work together to plan the groups activities or fundraising - all in line with Parkinson's UK guidelines.
What you will be doing
- Keep up to date about the news and developments of Parkinson's UK more widely, sharing these with the group
- contributing ideas for fundraising, activities and speakers
- sharing experiences with the committee and connecting with the local community
- helping to prepare for and clear up after group meetings
- assisting at fundraising events and any activities arranged by the branch
- taking notes / minutes at meetings and events
The skills you need
- be a good communicator, as you will be working with a wide range of different people
- Honest; you'll know when to ask for help, or when tasks might be seen as less important, and able to share that with Parkinson's UK and your group
- be collaborative and team focused, as you will take part in regular meetings and discussions
- be motivated and reliable, and able to show patience and empathy when dealing with sensitive situations
What's in it for you
- Play a crucial role in the local Parkinson's community, making new friends and building connections
- You'll be part of a pioneering organisation, committed to finding a cure and improving life for everyone affected by Parkinson's - in your local area and beyond
- Gain valuable organisational, administrative and people skills
Disclaimer
It's important that people affected by Parkinson’s can trust us with their personal information. In this role you could be handling personal or sensitive data, so by undertaking this role you'll need to complete our Advanced Data Protection training. Your Parkinson’s UK staff contact can help you do this.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

We are Living Streets, the UK charity for everyday walking. Our mission is to achieve a better walking environment and inspire people to walk more.
We are looking for trustees to join our Board to support steering the charity forward.
This is a pivotal time in our history: with a dynamic and experienced new Chief Executive, Catherine Woodhead; and a period of development, with a new strategy incoming that will take us towards our centenary in 2029.
We are a charity which can influence anyone’s daily life.
With our thousands of members and supporters we run campaigns for positive change and influence policies that improve our streets such as encouraging families to walk to school, 20mph speed limits and controlling pavement parking.
We manage innovative national projects, engaging schools, communities and workplaces to encourage more people to walk short journeys. Our year-round walk to school challenge captures the imagination of children in over 2000 schools.
We work with local authorities and businesses to improve streets and public spaces. Our reports, such as The Pedestrian Pound, make a substantial contribution to the active travel agenda.
Our charity trustees play a key part in strategy development and bringing our strategy to life. We would welcome applicants with:
-Senior finance experience across the charity, government or private sectors.
-Legal experience in Charity Law or legal expertise relevant to the third sector.
We’re especially interested in candidates bringing diverse experience from the corporate sector. Additional digital skills are desirable. Whatever your background, a commitment to the values and objectives of the charity overall will be crucial.
We actively welcome applications from people from a diverse range of backgrounds generally and from all parts of the UK.
Walk with us.
These roles are voluntary and unpaid, although appropriate expenses will be paid.
Closing date: 18/08/2025 (5pm)
Interviews: 03/09/2025
Our mission is to achieve a better walking environment and inspire people to walk more.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why does this role matter to Human Appeal?
Volunteers are an integral part of Human Appeal’s success. They are the ones that create real change for those most in need. This is your chance to meet new people, gain new skills and experience and have fun whilst being part of a great cause.
We are seeking to recruit enthusiastic, fast learning and eager individuals to join our growing team at Human Appeal for a 3-day period to gain new skills, organise fundraising events and develop a clearer understanding of the role of a fundraising officer in the charity sector.
Main tasks include:
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Administrative, project and ad-hoc support to the wider Fundraising department
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Assist with administrational tasks relating to executing fundraising events
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Assist on developing creatives to advertise events
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Coordinate volunteer engagement and maximise volunteer participation in events
Knowledge/Experience/Skills required:
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An understanding of Fundraising and HA’s values
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A good understanding of humanitarian relief
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Effective written and oral communication skills
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Ability to work well in a team
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Problem solving skills
Benefits of volunteering with us:
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Experience of operating within the Fundraising division of an international charity
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Opportunity to develop knowledge and skills in International Programme Management
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Excellent support as part of a friendly team
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Excellent training opportunities
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Offer to provide references after 3 months of volunteering
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Support in developing your CV (should you want it)
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Opportunities to take part in Human Appeal events
Learning & Development:
To enable you to take part in this opportunity Human Appeal will provide:
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A detailed induction to provide you with an overview of Human Appeal
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Training and shadowing providing all the information and skills needed to fulfil the role
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A dedicated member of staff to provide ongoing support and supervision
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A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education.
We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.
Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.
Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
We are looking to run a volunteering selection session with dates to be confirmed.
If you are successful you will need to undertake induction & training for role at these dates:
Welcome Event (Induction) dates to be confirmed.
Training for role -8th & 9th November
Closing date for these opportunities is: 07/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Bid Writer Assistant
Reports To: Department Manager
Location: Remote
Employment Type: Volunteer (12 hours/week for 6 months)
About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.
As part of this initiative, we are seeking a Bid Writer to support Quilombo UK in securing vital funding and resources to further our mission. This remote volunteer role is ideal for someone who is passionate about community impact, writing, and making a meaningful difference in the Third Sector. You'll work with a supportive team, gain hands-on experience in funding applications, and help shape the sustainability of impactful community programmes.
Position Overview:
The Bid Writer Assistant plays a key role in researching, drafting, and editing compelling proposals and funding applications for various projects run by Quilombo UK. The role involves close collaboration with department leads, collecting relevant data, and ensuring submissions align with organisational goals and funder expectations. It offers the flexibility to work independently, with the support of experienced professionals and tailored training where required.
Key Responsibilities:
Proposal & Bid Development:
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Research, draft, and edit funding proposals tailored to specific grants, donors, and partners.
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Review and refine existing proposals to ensure clarity, compliance, and impact.
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Collaborate with internal teams to gather relevant content, project insights, and financial information for bids.
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Develop supporting documents and presentations to accompany applications.
Strategic Input & Collaboration:
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Contribute to the bid strategy, suggesting creative and relevant ideas aligned with organisational goals.
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Maintain and manage a structured “bid plan” with timelines, approval processes, and submission deadlines.
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Liaise with HR, Finance, Marketing, and Project teams to align bid content with current projects and strategic direction.
Reporting & Organisation:
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Ensure accurate tracking and reporting of bid statuses.
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Organise bid-related documentation, supporting strong internal knowledge management.
Required Qualifications:
Education:
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Bachelor’s degree or equivalent experience in English, Communications, Business, or related fields.
Experience:
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Prior experience writing funding proposals or grant applications.
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Familiarity with fundraising, community initiatives, or nonprofit funding is desirable.
Skills:
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Strong written communication and persuasive writing skills.
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High attention to detail, organisation, and ability to meet tight deadlines.
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Proficiency in Microsoft Word; Excel knowledge is a plus.
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Confidence in researching, planning, and collaborating across teams.
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Ability to work independently and maintain professionalism and confidentiality.
Benefits:
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Gain real-world experience in nonprofit fundraising and proposal writing.
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Work with a collaborative and values-driven team.
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Receive feedback and development opportunities in bid strategy and funding.
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Build a strong portfolio of written proposals and funding successes.
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Flexible working hours with full remote access.
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Reimbursement of travel expenses if attending occasional in-person meetings.
Equality Statement
Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. As a small charity, who has big plans, we can’t do it without the support of volunteers and fundraisers. That’s where you come in.
Join Our Volunteer Team as a Communications Officer and Make a Difference!
Are you passionate about animal welfare and looking for a flexible, rewarding volunteer role? Help us raise vital funds for our cause by managing and growing our Facebook group where we host monthly fundraising auctions!
As a Online Communications Officer, you’ll be at the heart of our online community, creating engaging content, highlighting auction items, and helping raise awareness for our charity. Your work will directly support our efforts to provide care, rescue, and rehoming for animals in need.
What You'll Do:
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Manage and grow our Facebook group: Keep the group active by posting engaging content that promotes our auctions and other fundraising initiatives.
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Create and schedule posts: Highlight auction items, share updates from our main charity page along with engaging relatable content to keep the group active.
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Design eye-catching graphics: Use Canva to create appealing posts and event graphics to attract attention and engage followers.
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Engage with the community: Respond to comments, messages, and encourage group interaction to build a supportive environment. Share our group with relevant community pages and work to increase followers.
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Develop an Auctions Newletter: Produce an exciting newsletter for our Auctions Supporters, keeping them up to date with the latest information and encouraging them to donate and take part in our monthly auctions.
Why Volunteer with Us?
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Make a real impact: Your contributions will directly support our mission to improve the lives of animals in need. Every post you create, every auction you promote, helps us raise funds for vital care and rescue operations.
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Flexible commitment: You can volunteer from home and work around other commitments. We’re looking for around 1-3 hours per week, and while some tasks may be time sensitive the majority of the role will be flexible.
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Support & Training: Join a small, friendly team who share your passion for animal welfare. We provide guidance and support to help you succeed in the role.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
Could you combine nursing skills, compassion and faith to offer care in body, mind and spirit?
Could you support people experiencing homelessness?
Detailed description
You could be part of our exciting pilot project as a volunteer Parish Nurse offering life-transforming whole-person healthcare, working alongside Chaplains, Complex Needs and Housing Support Workers.
As a YMCA Parish Nurse you would:
- Help service users identify issues and self-manage their wellbeing so they flourish in body, mind and spirit. This might be 1:2:1 or in a group setting.
- Signpost, support, and provide information and reassurance enabling service users to access NHS and other professional or community support as well as internal support from YMCA colleagues and projects.
- Offer spiritual care from a Christian perspective, such as prayer or acts of worship
- Be instrumental in supporting the project develop in this pilot phase
Training for this role is provided by PNMUK as part of their on-going programme of support and personal development for Parish Nursing nationally. The next course is 15-17th November with follow-up online sessions.
This project is being developed and lead by One YMCA’s Chaplaincy Team, together with our Medium Complex Intensive Support Service (MCISS) and supported by Parish Nursing Ministries UK (PNMUK).
The Chaplaincy Team offer life-transforming spiritual care and pastoral support. For us Chaplaincy is about journeying with people, inspired by the life, example and teaching of Jesus. Our vision for Chaplaincy is to see even more of our service users and staff thriving through experiencing the love of God for themselves. Following a re-shaping of our work, Chaplaincy is now part of the newly formed Christian Mission team, which is at the heart of this growing charity.
YMCA enables people to develop their full potential in mind, body and spirit. Inspired by and faithful to our Christian values, we create supportive, inclusive, and energising communities where young people can truly belong, contribute, and thrive.
What volunteers need Disclosure and Barring Service
What we will provide to volunteers
Reimbursement of costs Extra support
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the welcoming face of the food bank you’ll be sociable, enjoy meeting people and able to offer friendly and caring support to those in crisis. You’ll receive and check food vouchers, prepare food parcels and make refreshments for the people who visit the food bank. You’ll provide a listening ear and support people in accessing other services with compassion and dignity.
Why we want you
We are committed to ensuring anybody visiting a food bank is welcomed, valued and treated with dignity. Volunteers take time to share a warm drink, discuss food requirements, offer a listening ear and, when appropriate, signpost people for further support and help.
As a Food bank centre helper you will play a vital role giving direct support to people who use food banks, meeting and greeting people coming into the food bank, packing their food parcels, making them feel comfortable and providing further signposting support where appropriate.
In this role you can make a real difference to people’s lives providing vital help and support to those in crisis in your local community.
What you will be doing
- Welcome clients to the foodbank centre
- Receive vouchers, check validity, and prepare food parcels according to the standard packing lists
- Make refreshments and tidy up as required during the session
- Offer a listening ear and signpost clients, as required, to further support, using information from the signposting folder/leaflets
- Work under the guidance of the session leader and report any health & safety or safeguarding concerns to the project manager/session supervisor
The skills you need
- Strong team player
- Excellent communication skills
- Empathetic
- Has an eye for detail
- Organised and self-motivated
What's in it for you
- Using your existing skills to make a difference
- Meet new people who share your passion to eradicate poverty in the community
- Make a real difference to the running of your food bank
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for compassionate and knowledgeable career guidance and advice professionals to mentor young people living with serious illnesses.
What will you be doing?
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Run six mentoring sessions online
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Offer advice and insights related to CV and career goals
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Help the young person explore potential next steps after education and career pathways
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Share your own experiences and knowledge to inspire and motivate.
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Adhere to safeguarding policies and report concerns to the BFUK Team
What are we looking for?
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Expertise in Careers Guidance: Profound knowledge and experience in advising young people about their futures, with a focus on areas like pathways into a career and CV support.
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Mentoring and Communication: Ability to mentor effectively, offering guidance and support to a young person with clarity and empathy.
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Flexibility and Commitment: Willingness to commit to 6 weeks of 1-hour sessions
What difference will you make?
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By volunteering as a Mentor, you’ll play a vital role in empowering a young person to take control of their health and future, helping them to achieve their goals despite the challenges they face.
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Profile
As a volunteer you will support the NIAS Wimbledon Charity shop team in day to day activities. The role will require you to be proactive, have good customer services skills and be committed to the values and standards set by the NIAS charity shops.
Main responsibilities
The role of a NIAS charity shop volunteer is varied and covers a variety of responsibilities. The following list highlights some of the main tasks you will need to carry out day to day. These responsibilities can change depending on the needs of the shop so you will need to be adaptable in your approach to managing different tasks.
-Customer service
-Accepting, sorting and pricing donations of furniture, clothing and bric-a-brac
-Steaming clothes
-Shop merchandising
-Researching unusual or high value items
-Operating the till
-Keep a record of furniture donations and working with delivery team to coordinate pickups and collections
-Helping with collections/deliveries/maintenance
-Accepting phone calls and emails from donors
-Ensuring the shop is kept tidy and clean at all times
- Communicating the NIAS mission and charity objectives to customers who enquire
Benefits for you
Volunteers provide vital support to our shops and the overall mission of NIAS. Whether you are looking to gain some experience or just want to enjoy your time working in a friendly environment we will support you to ensure your time as a volunteer is fun, rewarding and worthwhile.
We offer
-Fun and friendly working environment
-Chance to gain some new skills in retail
-Support a charitable cause helping children in poverty gain access to better education
-Work a part of a team of like-minded people.
Who is NIAS
We champion our cause that research, policy and practice ought to be coordinated to produce real benefits for the poor in society. We do this by offering a platform for change-makers from all works of life to get involved in solving some of the most pressing challenges of our time in the areas of; poverty reduction, human rights, climate change and governance in Africa, through research and practical actions.
Fully remote working option available to suitably experienced candidate(s).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for compassionate and knowledgeable individuals to mentor young people living with serious illnesses.
What will you be doing?
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Run six mentoring sessions online
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Offer advice and insights related to applying to universities and further education institutions.
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Help the young person understand application processes, for example, UCAS.
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Share your own experiences and knowledge to inspire and motivate.
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Adhere to safeguarding policies and report concerns to the BFUK Team
What are we looking for?
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Expertise in University and College Application Processes: Profound knowledge and experience in advising young people about their futures, with a focus on areas such as writing a personal statement or the university application process.
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Mentoring and Communication: Ability to mentor effectively, offering guidance and support to a young person with clarity and empathy.
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Flexibility and Commitment: Willingness to commit to 6 weeks of 1-hour sessions
What difference will you make?
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By volunteering as a Mentor, you’ll play a vital role in empowering a young person to take control of their health and future, helping them to achieve their goals despite the challenges they face.
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:
- Leader, Mondays (5pm - 7pm)
- Mentor, Mondays (5pm - 7pm)
- Leader, Thursdays (5pm - 7pm)
- Mentor, Thursdays (5pm - 7pm)
- Mentor, Fridays (7pm - 10pm)
- Leader, Saturdays (TBC*)
- Mentor, Saturdays (TBC*)
- Leader, Sundays (5pm - 7pm)
*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.
Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
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RSPCA London South East Branch
This is an exciting opportunity to pass on your human resources and employee relations expertise whilst helping the RSPCA; promote kindness and prevent animal cruelty, reach out to more supporters, and influence how we do things.
Overview of the Branch Trustee - HR & Employee Relations
As a HR & Employee Relations expert you would be supporting the branch by helping them maintain and develop staff throughout the organisation. You would play a key role in advising Trustees on the long-term and strategic direction of human resources and contributing towards policy setting.
As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment may vary depending on whether the trustee takes on additional duties.
About the RSPCA
Founded in 1824, we have been saving animals for 200 years and are proud to be the oldest welfare charity around. We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible, they play an essential role in helping us carry out our important animal welfare work every day.
The RSPCA London South East Branch
The London South East Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.
The London South East Branch has two retail shops (Sydenham Road and Norwood Road) and supports the work of the Inspectorate through rehoming of animals within the branch area.
Primary responsibilities of the Branch Trustee – HR & Employee Relations
- Advise Trustees on the long-term vision and strategic direction for investment in human resources.
- Support the Branch grow, maintain, and develop staff throughout the organisation.
- Contribute to HR policy setting, strategic direction, goal and target setting, and evaluate performance against targets, budgets, plans and charitable objectives.
- Ensure that HR activities and interventions are linked to the branches charitable objectives and complement the company culture.
- Advise on and help improve management of HR.
- Ensure the Board of Trustees properly remunerates staff, reviewing and rewarding performance and development opportunities.
- To work with the Branch Manager to review current HR management arrangements and provide guidance on HR strategy and short and long-term direction.
- Receive progress reports on HR and any recurring staffing issues.
Core Branch Trustee responsibilities
- Appreciate and support the aims and policies of the RSPCA.
- Work in conjunction with fellow trustees and branch officers and jointly act in making decisions for the best interest of the branch and the RSPCA.
- Work with national RSPCA staff to ensure that the branch meets all minimum animal welfare standards (MAWS).
- In conjunction with your fellow trustees and Branch Partnership Manager write, adopt, monitor, and review a development plan setting out the short and long term aims of your branch.
- Actively participate in branch committee meetings and to attend the branch annual general meeting and regional conference.
- Be aware of the outcome of regional board meetings and support regional initiatives.
- Actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers and welcome new members.
- In conjunction with your fellow trustees, ensure the proper management and control of all activities and decisions relating to any premises held or staff employed by the branch if applicable.
What we are looking for in a volunteer:
We are committed to creating a Board which is representative of our society and in particular, our community and surrounding areas so encourage people from any background to apply for any of our opportunities.
Alongside Human Resources experience, including a CIPD membership, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare. You would be creative, innovative, bring a fresh perspective, and can put ideas into action.
You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert although commitment, common sense, and the ability to be objective are vital.
No previous trustee experience? That’s OK! We welcome applications from anyone interested in developing their skills by becoming a trustee and will provide relevant training.
What we can offer you as a volunteer Branch Trustee – HR & Employee Relations
- We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
- Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch.
- The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
- The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
- A way to expand your professional and personal network through working with like-minded people.
Practical considerations
- Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
- Trustees are elected for a 12-month term each year.
- Reasonable expenses will be reimbursed.
- Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals on who cannot be a trustee or senior manager of a charity.
- References will also be required.
How to find out more about being a Branch Trustee
For more information on becoming a Charity Trustee, and to ensure it is the right decision for you view the Government Charity Trustee Guidance.
There is some information on the RSPCA website about Branch Trustees, and we have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.
The client requests no contact from agencies or media sales.