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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for two Information and Advice Adviser vacancies.
One post is 21 hours (3 days) per week and the other is 28 hours (4 days) per week. Applicants should indicate their preferred working pattern in their application.
Age UK Kensington and Chelsea is seeking motivated and compassionate Information and Advice Advisers to join our dedicated team. Our Information and Advice service provides high-quality, rights-based information, advice and advocacy to older people across the borough, helping them navigate issues relating to welfare benefits, social care, housing, and other areas that affect their wellbeing and independence.
As an Information and Advice Adviser, you will manage your own caseload, providing person-centred support through a variety of channels including face-to-face appointments, home visits, telephone, email and digital platforms. You will work closely with colleagues, volunteers, statutory services and community partners to ensure older people receive accurate information, practical assistance and tailored support to access their rights and entitlements. This is a rewarding opportunity to make a real difference to the lives of older people, helping them overcome challenges, achieve positive outcomes and remain connected to their communities.
The successful candidate will be highly organised, able to work independently, and committed to delivering excellent customer service. You will also play an important role in promoting the service, maintaining high-quality records, supporting volunteers, and contributing to the wider work of Age UK Kensington and Chelsea to improve the lives of older people throughout the borough.
We will be interviewing as we receive applicants, please don't hold off applying!
Due to the volume of applications, we will not be able to respond to unsuccessful candidates.
Registered Charity
51 - 100
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
The client requests no contact from agencies or media sales.
Thank you!
Advice & Information Helpline Worker (Mental Health)
Erdington, Birmingham
£26,229 per annum (full time equivalent), £13,115 to £20,983 pro rata for 18.75 to 30 hours per week
37.5 (full time) and 18.75 to 30 HPW (part time) - to cover rota’d activity between 9am–11pm
The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.
Our client is a leading provider of mental health services in Birmingham and the West Midlands.
As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through our clients helpline service. The helpline supports people living in the Birmingham and Solihull area.
The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about our clients services and external partner agencies.
You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.
The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, our clients Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, they would like to hear from you.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Wednesday 26th August 2026
Interviews will take place on Monday 14th September 2026
