Initial response officer assistant jobs
How's your job search on our site?
Anna Freud is seeking a Training, Conferences and Events Assistants to join our world-leading mental health charity for children, young people and their families on a fixed term contract until 31 October 2026. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.
What you’ll do
In this role, you'll play a key part in ensuring our training programmes, conferences and events run smoothly, providing excellent customer service and high-quality administrative support while working closely with colleagues, trainers and participants across the organisation
- Be the first point of contact for customer enquiries, providing friendly, professional support and helping to deliver an excellent experience for everyone engaging with our training and events
- Support the planning and delivery of training programmes, conferences and events, coordinating the administration from initial planning through to completion and evaluation
- Manage day-to-day administration, including course bookings, transfers, cancellations, refunds, travel arrangements, meeting coordination and general office tasks
- Maintain accurate records and systems, updating databases, processing payments, issuing invoices, receipts and certificates, and ensuring information is kept up to date
- Work collaboratively across the team, providing reception cover when required, supporting colleagues and contributing to the smooth and efficient running of the Training, Conferences and Events service
What you’ll bring
The ideal candidate will be a highly organised and customer-focused administrator with experience working in a busy, process-driven environment, able to support the smooth delivery of training, conferences and events while managing systems, enquiries and competing priorities.
- Experience of working in a busy office or administrative environment, using IT systems including Microsoft Office and basic website maintenance
- Strong verbal and written communication skills, with the ability to provide excellent customer service to internal and external contacts
- Excellent attention to detail, with the ability to maintain accurate records, databases and administrative systems
- Ability to manage basic financial administration, including recording transactions and issuing receipts, refunds and related documentation
- Ability to manage your own workload, prioritise competing deadlines and work effectively both independently and as part of a team
Key details
Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.
Salary: £27,294 FTE per annum, plus 6% contributory pension scheme
Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at Anna Freud, 4-8 Rodney Street, London N1 9JH
Contract type: Fixed-term until 31st October 2026
Next steps
Closing date for applications: midday (12pm), Friday, 03 July 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Monday, 06 July 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be in week commencing 6 July or 13 July
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Location: London / Hybrid
Contract: 9 months maternity cover
Salary: 43k per annum pro rata
Hours: Full time
Closing date: 8th July 2026
The Opportunity
Civitas Recruitment are delighted to be supporting a leading responsible investment charity focused on building a financial system that better serves people and planet.
This is an excellent opportunity for an experienced Executive Assistant to join on a temporary cover basis and provide high-quality support to the Chief Executive and members of the Leadership Team. The role sits within the Governance Team and will play an important part in supporting senior leadership meetings, decision-making processes and effective information flow across the organisation.
The postholder will be responsible for strategic diary management, light-touch inbox support, meeting coordination, agenda and paper preparation, minutes, action tracking and administrative support. There is also an interesting focus on making effective use of AI tools to improve executive support, meeting administration and follow-up processes.
Key Responsibilities
The Executive Assistant will provide direct support to the Chief Executive, including diary management, inbox coordination, action tracking and administrative support. The postholder will help ensure timely and accurate information flows and support the Chief Executive in managing strategic relationships and external communications.
The role will also provide diary and inbox support to other members of the Leadership Team as required. Working closely with senior colleagues, the Executive Assistant will support Leadership Team and Extended Leadership Team meeting cycles, including scheduling, forward planning, agenda development, coordination of papers, logistics, minutes and follow-up actions.
The successful candidate will manage hybrid meetings across different platforms to a high standard and make appropriate use of AI tools to support meeting notes, action accountability and administrative efficiency. The postholder will also support strong communication flows across the organisation and project manage logistics and communications for staff and directorate events.
The Candidate
The ideal candidate will be an experienced Executive Assistant, Personal Assistant or senior administrator with experience supporting senior leaders in a busy organisation.
You will have excellent organisation and planning skills, strong written English, good judgement and the ability to handle sensitive information with discretion. You will be confident managing competing priorities, working autonomously and switching between strategic and operational tasks.
You will bring strong stakeholder management skills, attention to detail and the confidence to respectfully challenge or steer senior leaders where needed. Strong IT skills, including Microsoft packages and hybrid meeting technology, are essential.
An interest in using AI tools to improve executive support would be highly advantageous. Experience of charity governance, meeting cycles, staff events, briefings, research or social media would also be desirable.
How to Apply
For further information, please contact Civitas Recruitment for an initial discussion and full candidate pack.
Candidates will be asked to submit an up-to-date CV and complete a short application form, including responses to three shortlisting questions. Early applications are encouraged, as candidates may be reviewed on a rolling