Insight manager jobs

Are you a creative marketer with a flair for digital campaigns and audience engagement?

Earth Trust is seeking a Marketing Officer to join our Communications and Marketing team and help amplify our mission during an exciting phase of growth. 

About the role 

As Earth Trust evolves into a key visitor destination in South Oxfordshire, you’ll play a key role in promoting our visitor hub, venue hire and events. 

Working closely with a small, collaborative team, you’ll craft compelling content, manage multi-channel campaigns, and use data-driven insights to optimise performance. 

This is a unique opportunity to use creativity with digital channel management and connect people with nature while supporting commercial growth. 

What you’ll do 

• Plan and deliver marketing campaigns for venue hire, events, and our new paid-for adventure play.

• Create engaging content for social media, email, and web.

• Manage digital channels (MailChimp, WordPress) and optimise SEO. 

• Analyse campaign performance and manage budgets.

• Collaborate across teams to deliver impactful projects.

What we’re looking for 

• Minimum 2 years’ experience in marketing or communications 

• Strong copywriting and content creation skills 

• Proficiency in digital tools (MailChimp, WordPress, Canva) 

• Experience with paid media, SEO, and analytics 

• Organised, creative, and passionate about connecting people with nature 

Desirable: Charity sector experience, venue marketing knowledge and familiarity with Google Ads Grants. 

This role is 21 hours per week, typically worked over three days, of which two are in our offices by the Wittenham Clumps - Little Wittenham, between Abingdon, Didcot and Wallingford.

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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

Are you ready to take ownership of a high-potential fundraising product and scale it into something truly game-changing? Do you love blending creativity, data, innovation and supporter experience to drive big results? This is your chance to lead, shape and grow a charity lottery from the ground up – and directly power life-changing care across Guy’s & St Thomas’, Evelina London and Guy’s Cancer hospitals.

We’re investing in this role at a pivotal moment of growth. Our fundraising team is growing, and a major capital campaign for our children’s hospital is on the horizon. This is a rare opportunity for an ambitious Individual Giving specialist to build something flagship, strategic and high-impact.

About Us

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Together, we help build the foundations of a healthier society by supporting one of the largest NHS Trusts in the UK.

You’ll join a supportive, inclusive, ambitious team that values flexibility, collaboration and wellbeing. We’re proud to be a Living Wage employer and champion diversity, equity and inclusion in everything we do.

The Opportunity

As Individual Giving Manager – Prize-Led Fundraising, you’ll lead the development, growth and day-to-day delivery of our newly launched charity lottery. This is a true product-owner role: you’ll shape the strategy, drive innovation, build audiences at scale and turn a young product into a core, sustainable income stream for the charity.

From big multi-channel acquisition campaigns to supporter journeys that genuinely inspire loyalty, you’ll have the freedom and backing to test, learn and grow.

You’ll also:

· Lead the strategic direction and marketing plans for the lottery and future prize-led products

· Drive large-scale acquisition campaigns across door-to-door, digital, email and mail

· Use data, insight and supporter feedback to optimise performance and retention

· Ensure full compliance with Gambling Commission regulations

· Build brilliant relationships with agencies, suppliers and internal teams

· Own the budget, forecasts, KPIs and performance reporting

Above all, you’ll play a central role in ensuring every supporter feels valued, inspired and connected to the real-world impact of their support.

Why This Role Is Special

· Own a product – this lottery is newly launched, with huge potential for growth

· You’ll scale at pace – with senior buy-in, investment and ambitious income targets

· You’ll see tangible impact – your work will directly support frontline NHS care across three hospitals

· You’ll be part of a growing, high-performing fundraising department at a transformational moment

· Test, learn and innovate with senior support and appetite for new ideas

About You

You’ll bring:

· Strong experience in multi-channel Individual Giving acquisition

· A track record of delivering income growth and managing budgets

· Confidence working with agencies and external partners

· A creative, analytical and supporter-first mindset

· The ability to balance big-picture strategy with hands-on delivery

· A passion for innovation, testing and continuous improvement

Experience with lotteries or prize-led fundraising is brilliant – but not essential if you’re excited to learn fast.

The Research Manager at Healthwatch Hounslow will be an experienced manager of community-focused projects or programmes.

You will be comfortable with all aspects of research – from scoping, to desk research, to fieldwork, to analysis and writing reports. You will be a clear and confident communicator, whether producing concise, engaging content such as reports, or resenting/speaking in meetings or at events.

We are looking for someone who understands and has experience of creatively engaging diverse groups and communities – particularly seldom heard and underserved groups. Ideally you will be familiar with and an advocate for the principles and practices of co-production and public involvement.

The Research Manager will enjoy engaging with a wide variety of people – from hearing residents’ views and experiences of services, to influencing senior commissioners or providers of health services to make changes and improvements.

You will have a keen interest in Health and Social Care; and a passion to ensure that local people in the community are heard, and health inequalities are addressed.  

Role Overview

Are you organised, enthusiastic, and eager to develop your skills?  This role is perfect for someone who enjoys working with numbers, systems, and people. You’ll play a key role in supporting and delivering the charity’s financial strategy and enabling the Trustees to fulfil their legal and fiduciary obligations by delivering NWLC operations.

Purpose of the Role

The Finance & Operations Manager will play a key role in ensuring the financial health and effective administration of the charity, which is dedicated to improving the lives of people affected by respiratory conditions. Working closely with the Board of Trustees and Finance committee, the postholder will provide financial oversight, manage risk, and undertake the administrative functions required to support the smooth running of the charity.

Deputy Superstore Manager  

Foss Island Retail Park, York, North Yorkshire 

£27,906 per annum

37 hours per week

We are committed to paying the Real Living Wage. 

 Interviews for this position will be conducted in the New Year. 

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Superstore Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Deputy Superstore Manager to join our Retail, Services and Operations team to launch and manage our new Superstore in York. 

As Deputy Superstore Manager, you will support the launch and daily management of our new York Superstore, working closely with the Superstore Manager and stepping in during their absence. You will manage a large and varied team, including Department Team Leaders, Superstore Assistants, and volunteers. Key responsibilities include ensuring accurate accounting and asset management, delivering excellent customer service, and upholding all charity policies and procedures.

You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 
 

Specifically, you will be responsible for: 

• Leading on visual merchandising and display to create a welcoming and inspiring shopping experience that reflects our brand and values. 

• Ensuring efficient stock management and generation, so our shop floor is full of high-quality, desirable items that attract customers. 

• Maintaining impeccable shop standards and ensuring the store layout supports both customer engagement and operational efficiency. 

• Supporting all aspects of store operations, including opening and closing procedures. 

• Supporting the Superstore Manager in implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards. 

• Building relationships and working closely with wider functions across the charity such as Facilities, Marketing, Volunteer, and social media teams to ensure the plans are fulfilled and executed. 

• Assist the management of effective stockroom systems to ensure smooth processing and redistribution of donations, including identifying high-value or surplus stock for resale through online marketplaces or other Yorkshire Cancer Research stores. 

• Recruiting, developing, and retaining talent, fostering a supportive and inclusive environment. 

• Assisting in meeting the Superstore’s financial targets by helping to maximise sales, manage costs effectively, and ensure the shop operates profitably. 

• Engaging with the local community and businesses to secure donations, build partnerships, and promote the charity. 

About You 

To be considered for this role, you will need: 

• To be educated to A Level or equivalent or have experience in a similar role at a similar level. 

• Experience of managing people/volunteers including recruitment and development. 

• Experience of successfully managing, motivating, and supporting large, varied teams, fostering a culture where everyone feels empowered to contribute their best. 

• Experience of exceeding targets within a retail environment. 

• The ability to take full accountability for the financial performance of a retail operation, with a keen eye for opportunities to maximise income and efficiency. 

• Experience of handling large volumes of stock and maintaining high standards, even in fast-paced situations. 

• To be comfortable with digital systems and able to quickly adapt to new systems, processes, and tools to support the smooth running of operations. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to via our webiste before 23 December 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our webiste. 

We are looking for a Norwich Project Manager who can inspire and energise businesses to take meaningful action that meets the needs of communities across Norwich.

You’ll be a highly motivated, approachable self-starter with the ability to engage a wide range of stakeholders, spot opportunities, and turn ideas into impact. In this role, you’ll work directly with communities to deliver and manage a variety of projects that make a real difference.

This is a home-based role with a hybrid approach, requiring regular travel within Norwich for in-person meetings.

Salary: Professional Level 4 - £27,945 per annum 

Closing date: 27 January 2026 (midnight)

Interview dates:

• First interview (with task): Monday 9 February 2026
• Second interview: Tuesday 17 February 2026

Membership Marketing Manager
Location: Head Office, Regents Park, London NW1 – Hybrid
Contract: 12-months Fixed Term (Maternity Cover)
Hours: Full Time
Salary: £47,250 per annum

Purpose of the role

The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common – we are all conservationists, and passionate about restoring wildlife.

We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos – London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL’s important conservation work.

The Membership Marketing Manager leads the growth and engagement of the organisation’s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value.

This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays).

Key responsibilities:

• Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels.
• Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value.
• Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success.
• Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications.
• CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty.
• Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth.

About You

• Successfully managed a membership scheme, running both acquisition campaigns and retention programmes.
• Proven experience of developing and implementing marketing campaigns across of variety of media.
• Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce).
• Confident using performance and customer data to develop actionable marketing plans.
• Familiar with customer databases and developing membership customer journeys.
• Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you 
• Holidays – 25 days annual leave allowance, plus UK bank holidays 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme 
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops 
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle 
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages 

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

Closing Date: 16 December 2025
Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo.
 NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; offer help and advice about any aspect they may have. Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.

We are seeking a dedicated Project Delivery Manager to lead, coordinate, and quality-assure the delivery of Rees Foundation projects.

The post holder will manage the project coordination team, strengthen delivery systems, and ensure programme activity is delivered to a high standard, meets funder expectations, and reflects Rees Foundation values. The role will enhance operational resilience, support effective reporting and insight, and contribute to the ongoing growth and development of the charity.

Key Responsibilities

1. Leadership and Line Management

• Provide day to day line management, supervision, and pastoral support to Project Coordinators
• Support staff to plan and manage workloads, set priorities, and meet delivery requirements
• Lead regular one to ones, appraisals, performance reviews, and development plans
• Build a positive, collaborative and supportive team culture
• Encourage continuous improvement and the adoption of new ways of working, including effective use of internal data systems

2. Project Delivery Oversight

• Maintain programme plans, timelines, milestones, risk logs, and delivery frameworks
• Monitor progress against agreed outputs, outcomes, and reporting expectations
• Ensure delivery is consistent, compliant, safe, and well documented
• Lead project start-up and close-down processes, capturing learning for improvement
• Support coordinators to resolve delivery challenges and escalate risks appropriately
• Produce high-quality project reports, delivery plans, and performance updates for internal and external audiences
• Support coordinators to develop creative and engaging approaches to involving care-experienced people in programme activities

3. Cross-Organisational Coordination

• Work closely with Income & Development to ensure smooth transition from funding to delivery and to provide delivery-related insight for funding bids
• Liaise with Marketing to support communications, case studies, and programme visibility
• Collaborate with Finance on monitoring spend, forecasting, and assessing financial viability
• Ensure project delivery aligns with safeguarding, HR, systems and wider operational processes
• Provide project outcome data, evidence, and budget updates to the Service Development and Income & Development teams to enable funder reporting
• Ensure the Head of Service Delivery is fully sighted on all delivery information shared with other teams

4. Quality, Compliance and Risk

• Promote consistent delivery standards across all programmes
• Ensure projects comply with safeguarding, GDPR, data security, and health and safety requirements
• Support evaluation processes and the collection, interpretation, and communication of impact data
• Identify risks early, implement mitigation plans, and escalate concerns appropriately
• Use data and insights to inform planning, improvement activity, and decision making

5. Strategic Contribution

• Provide analysis and insight to support organisational planning, business cases, and development work
• Contribute to the design of new programmes and improvements to existing delivery models
• Help embed scalable systems and contribute to shaping the future of the Service Delivery function
• Support organisational resilience and act as a secondary lead when the Head of Service Delivery is unavailable
• Apply strategic thinking when assessing financial viability, reviewing delivery plans, and identifying operational or outcome-related risks escalating to the Head of Service Delivery where appropriate

Person Specification

Essential

• Significant experience overseeing multiple projects within a charity or similar environment
• Experience of leading a team and overseeing project delivery at an equivalent level
• Strong organisational and planning skills, including development of delivery systems including data management and communication systems
• Ability to analyse data and information to draw insight and inform decisions
• Strong written skills with experience producing high-quality reports and presenting to varied audiences
• Ability to coach and support staff to manage caseloads and competing priorities
• Understanding of safeguarding and data protection in a charity context
• Ability to work collaboratively and maintain positive relationships with colleagues and partners
• Good judgement, problem-solving skills, attention to detail, and ability to work through ambiguity
• Commitment to continuous improvement and willingness to challenge constructively
• Commitment to the aims and values of Rees Foundation

• Self-motivated, proactive, and comfortable working independently, with the confidence to move work forward, solve problems and make sound decisions within the scope of funding projects.
• Bring creativity and an entrepreneurial mindset, able to spot opportunities, test new approaches, and drive fresh ideas that help funded projects flourish.

Desirable

• Experience growing or scaling operational teams
• Experience with budget monitoring or supporting financial forecasting
• Experience with evaluation, monitoring, or reporting to funders
• Understanding of issues affecting care-experienced people
• Experience in change management or developing new systems of work

Benefits

• Hybrid working arrangements
• CPD and training opportunities
• Pension scheme and generous annual leave
• Wellbeing support
• Opportunity to shape and strengthen a growing area of Rees Foundation’s work

Are you an exceptional fundraiser who excels at cultivating high-value relationships and securing transformational gifts? Do you enjoy working with senior volunteers and philanthropists who are deeply committed to changing children’s lives?

Step into a pivotal role within one of the UK’s leading philanthropy teams as you lead our flagship Tick Tock Club appeal — inspiring major donors and volunteers to drive extraordinary impact for seriously ill children.

Salary

The salary for this position is £52,526 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Deliver a personal fundraising target of £1.5m+, securing six- and seven-figure gifts and multi-year commitments from high-net-worth individuals and charitable trusts.
• Lead the £20m Tick Tock Club appeal, shaping strategy and driving one of GOSH Charity’s flagship philanthropic initiatives.
• Recruit, inspire and collaborate with senior volunteers, campaign boards and influential supporters to accelerate high-value fundraising.
• Manage a portfolio of donors and prospects, using insight-led approaches to build long-term engagement and maximise impact.
• Oversee campaign events, communications and tailored proposals, ensuring activity aligns with income targets and delivers an exceptional supporter experience.
• Provide motivating line management to a small team, fostering professional development, wellbeing and high performance.

Skills, Knowledge and Expertise

• A strong track record of securing six- and seven-figure philanthropic gifts.
• Experience partnering with senior volunteers and campaign boards on major fundraising initiatives.
• Strategic leadership skills with the ability to galvanise a team around ambitious goals.
• Exceptional relationship-building, influencing and presentation abilities.
• A creative, solutions-focused mindset with resilience under pressure.

Please refer to the full job description below for more information.

About the team
 

You’ll join our sector-leading Philanthropy team — recognised as one of the most high-performing and respected in the charity sector. We partner with some of the most generous and committed philanthropists in the UK and beyond to transform the lives of seriously ill children.

Our talented and supportive team of 20+ works closely with colleagues across fundraising, clinical, and research teams to create inspiring, high-impact opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.

Fundraising Manager - Bids and Trusts (Part-Time, Remote
Organisation: Gilgal Birmingham
Hours: 3 days per week (22.5 hours)
Salary: £35,000 – £40,000 FTE (pro rata £21,000 – £24,000 depending on experience)
Our Location: Birmingham 
Closing Date: Monday 15th December

Gilgal Birmingham is a specialist domestic abuse charity providing refuge accommodation and community-based support for women and children at risk of, or experiencing, domestic abuse. We offer emergency refuge spaces and a growing range of outreach services that help women rebuild their lives, access safety, and move towards independence.

We are seeking a Fundraising Manager - Bids and Trusts to secure and manage the funding that enables this vital work. This is a key strategic role leading our grants, trusts, statutory funding and corporate income pipeline, working closely with the CEO and Senior Management Team. You will be responsible for prospect research, high-quality bid writing, reporting, and building strong relationships with funders and partners. This role is ideal for a self-starter who can manage the full fundraising lifecycle and contribute to the growth of a life-changing service.

This is a part-time, remote position, but hybrid working in our Birmingham office is also an option.

Key Responsibilities
Strategy and Planning

• Work with the CEO to implement Gilgal’s Fundraising and Income Generation Strategy.

• Develop and maintain a pipeline of funding opportunities from trusts, foundations, statutory bodies, and corporate partners.

• Prepare a rolling income generation plan with timelines and bid targets.

• Support the CEO in identifying opportunities for partnership bids and collaborative tenders.

Grants and Trusts

• Research and identify suitable funding opportunities aligned with Gilgal’s priorities.

• Develop strong, evidence-based funding proposals with clear outcomes and robust budgets.

• Coordinate with service leads and finance staff to ensure accuracy and compliance.

• Manage the full bid lifecycle, from identification through to submission, monitoring, and evaluation.

• Maintain a funding tracker with deadlines, progress updates, and reporting requirements.

Relationship Management

• Build and maintain strong relationships with funders, trusts, commissioners, and partners.

• Provide ongoing updates to funders to strengthen long-term partnerships.

• Attend relevant meetings, events, and briefings.

Reporting and Monitoring

• Produce clear, impact-focused reports for funders and stakeholders.

• Work with colleagues to collect and analyse outcomes data to inform bids and reporting.

• Review successful and unsuccessful bids to identify trends and improve future applications.

• Support the CEO and Finance Director in aligning budgets with funder requirements.

• Contribute to regular Funding Overview Reports and Income Generation Plans for the Board.

Corporate and Individual Fundraising Support

• Support the CEO in developing relationships with corporate partners and donors.

• Contribute to wider fundraising initiatives as needed.

Other Responsibilities

• Uphold confidentiality and data protection in line with Gilgal’s policies and the Data Protection Act.

• Promote equality, diversity, and inclusion.

• Contribute to organisational planning, evaluation, and policy development.

• Support a culture of collaboration and continuous improvement.

• Undertake other duties reasonably requested by the CEO.

Essential Skills and Experience

• Proven track record in trusts and grants fundraising at a senior level.

• Experience in bid writing and grant management within the charity or public sector.

• Strong understanding of trust, foundation, and statutory funding landscapes.

• Excellent written communication and persuasive writing skills.

• Highly organised with the ability to manage multiple deadlines.

• Financial literacy and ability to prepare project budgets.

• A collaborative, flexible, and motivated approach to work.

Desirable

• Membership of the Chartered Institute of Fundraising or similar.

• Experience using CRM or fundraising databases.

• Experience in the domestic abuse, housing, or social care sectors.

• Experience with corporate fundraising or CSR partnerships.

• Knowledge of impact measurement and theory of change.

• Knowledge of funders in Birmingham/West Midlands and/or with an interest in domestic abuse.

Due to the nature of our work, this post is open to women only and is covered by a Genuine Occupational Requirement (Schedule 9, Equality Act 2010). All appointments are subject to references and a DBS check.

People Services Manager

We are seeking an experienced HR professional to lead a high quality people service and support a positive and inclusive working culture.

Position: People Services Manager
Salary: £45,122.22 - £47,430 per annum
Location Doncaster or hybrid, with travel to sites
Hours: Full time
Contract: Permanent
Closing date: 19th January 2026

About the Role

This is a key leadership role that oversees the delivery of a high performing People function. You will lead a small team to deliver an annual People Plan that supports organisational priorities, enables colleagues to do their best work and drives a consistent, customer focused HR service.

Working closely with senior leaders, you will shape and deliver initiatives across Equality, Diversity and Inclusion, Reward and Recognition, Learning and Development, wellbeing, employee relations and organisational development. You will also support the transformation programme, including HR system improvements and developing a culture of effective HR business partnering.

Key responsibilities include:

• Leading and motivating the People Services team to deliver a high quality advisory and partnering service
• Developing and delivering the People Plan in line with organisational priorities
• Overseeing the implementation and monitoring of the Equality, Diversity and Inclusion plan
• Ensuring managers receive clear, compliant and practical HR advice across all areas
• Promoting a healthy working environment and wellbeing initiatives
• Supporting delivery of the Reward and Recognition strategy
• Overseeing induction and engagement activities
• Leading on Learning and Development needs analysis and delivery
• Managing HR data, reporting and workforce insights for senior leadership and governance
• Leading policy development and review
• Providing HR expertise and project management input on organisational projects
• Acting as People Lead for governance reporting and workforce assurance

About You

You will be an experienced HR leader who enjoys developing teams, improving services and shaping a positive workplace culture. You will bring strong partnering skills, sound employment law knowledge and the confidence to influence at all levels.

Essential experience and skills include:

• Experience leading a People or HR function across multiple sites
• CIPD Level 7 or equivalent expertise
• Strong HR business partnering skills across the full People agenda
• Experience implementing or optimising HR systems and self service
• Up to date knowledge of employment law and risk management
• Experience managing change and supporting organisational development
• Strong communication and relationship building skills
• Successful leadership of HR teams
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

About the Organisation

You will be joining an organisation with a clear mission and values, committed to creating a positive environmental and social impact. The team prides itself on making a real difference, working collaboratively and continuously improving. Colleagues work with a shared purpose, supporting each other and working hard to deliver the best outcomes for communities and the environment.

Other roles you may have experience of could include; HR Manager, Head of People, People Business Partner, HR Business Partner, Senior HR Advisor, People and Culture Manager, HR Operations Manager, People Lead, Organisational Development Manager.

We kindly request that recruitment agencies do not reach out regarding this role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)

About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.

Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.

Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.

Key Responsibilities

Service Delivery & Team Leadership

• Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
• Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
• Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
• Prepare performance reports and contribute to governance/board-level reporting as required.

Data-Driven Performance & Continuous Improvement

• Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
• Embed a culture of evidence-based decision-making across the team.
• Support the development and delivery of service transformation and digital innovation projects.

Customer Focus & Tenancy Sustainment

• Ensure services are inclusive, accessible, and responsive to diverse resident needs.
• Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
• Lead or support the development and annual review of tenancy management policies and processes.
• Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.

Neighbourhood & Estate Management

• Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
• Promote community cohesion through resident engagement initiatives, events, and partnership projects.
• Identify opportunities to leverage social value and external funding for community-benefit projects.

Compliance & Risk

• Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
• Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
• Maintain operational risk registers and contribute to business-continuity planning.

Budget & Resource Management

• Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.

Corporate & Collaborative Working

• Actively contribute to organisation-wide objectives as part of the wider management team.
• Break down silos, share best practice, and foster a “one-team” culture.

Leadership Expectations

• Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
• Champion equality, diversity, inclusion, and belonging in all areas of work.
• Role-model resilience, accountability, and a solutions-focused approach.
• Coach and develop team members, building capability and future leadership talent.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP