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Page 3 of 20
London, Greater London (Hybrid)
Circa £34k
Full-time
Permanent

Using Anonymous Recruitment

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Job description

IT & Data Support

Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

The Role

 We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:

  • Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
  • Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
  • Log and monitor support cases with third-party suppliers, ensuring timely resolution.
  • Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
  • Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
  • Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
  • Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
  • Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
  • Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
  • Support compliance with data protection and IT security practices.
  • Contribute to documentation of processes, FAQs, and how-to guides for internal use.

Essential:

  • Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
  • Experience working with CRM systems and handling data queries.
  • Strong analytical skills with the ability to produce accurate reports and interpret data.
  • Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
  • Strong organisational skills and attention to detail.
  • Ability to prioritise and manage multiple workstreams.
  • Customer-service orientation with a problem-solving mindset.

Desirable:

  • Knowledge of data structures, relational databases, and reporting best practice.
  • Experience with Microsoft Dynamics CRM.
  • Experience with Power BI (or similar reporting/visualisation tools).
  • Knowledge of IT security and data protection best practice.
  • Familiarity with working alongside external suppliers or IT service providers.

 
Why Join Us?

  • Work closely with a supportive Head of Technology & Data and cross-functional teams.
  • Opportunity to innovate and propose new ideas to improve technology processes.
  • Stay up to date with the latest developments in IT and data, and help shape our future.


How to apply

Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification. 
 

Closing and interview dates

· Closing date is 9am on Tuesday 18 November

· First interviews will be remotely during the week commencing 24 November

· Second interviews will be held in person on Thursday 4 December 2025.
 

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

No agencies please.

Application resources
Posted by
British Veterinary Association View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 04 November 2025
Closing date: 18 November 2025 at 09:00
Tags: CRM, Customer support, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.