FASD Helpline Advisor

Location: Edinburgh

Salary: £24, 000 FTE

Hours of work: Part Time – 24 hours Tuesday to Friday

Duration: Permanent

This is an exciting opportunity for someone who has a good understanding of issues around adoption, foster care kinship care and Foetal Alcohol Spectrum Disorder. You need to be flexible and adaptable and have excellent administrative skills with a great telephone manner

Helpline Advisor Responsibilities:

• Be responsible for operating a helpline and support service which includes online support.
• Be responsible for administrative duties to support the ongoing work and delivery of FASD Hub Scotland services
• Contribute to the design and development of training materials and resources. They will assist in training or webinar delivery sessions.
• Be responsible for the designing, planning and inputting of information and resources for social media accounts that advised and informs the needs of individuals accessing FASD Hub Scotland services.

Helpline Advisor Requirements:

• Good standard of education
• Significant experience in administrative tasks
• An excellent understanding/knowledge of managing social media platforms
• Experience of working in a helpline environment and using a range of IT applications that support customer based services

About our client:

They are the leading charity providing support, awareness and understanding for those parenting or supporting children who cannot live with their birth parents.

Created over 40 years ago by adopters for adopters; now with over 7000 members they provide a strong supportive community and the largest voice of adoption in the UK. Their community is connected by the need to understand the challenges of adoptive parents and to celebrate the rewards together.

They work closely with their colleagues in local authorities and voluntary agencies to provide the best support, and have recently become Ofsted registered.

They are required to comply with a pre-employment vetting process for all prospective employees. Prospective employees are to meet the following requirements;
• Provide eligibility to work in the UK and identity documentation
• Complete a satisfactory employment/education history check
• Complete a satisfactory basic PVG disclosure check

Benefits:

Pension provision equivalent to 3% of salary, 25 days’ annual holiday rising to 31 with length of service, Enhanced entitlement to sick pay, Enhanced entitlements to maternity, paternity and adoption leave and pay after a qualifying period.

Closing date: 28 October 2020 with interviews expected to be week commencing 02 November

They retain the right to close the advert before the listed closing date based on application volumes

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Helpline, Helpline Advisor, etc.

Ref: 94820

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for two Community Occupational Therapists to join our team across two geographical areas. Please see below for more information on what just might be your future role.

About You

Are you a committed, flexible Occupational Therapist with a minimum of 2 years of post-graduate experience looking to expand your skills and would enjoy the opportunity to work with military veterans? Can you work independently but still enjoy having the support of a team and are happy to embrace a flexible work pattern that might include some overnight stays? If you also have experience of delivering Occupational Therapy (OT) in both physical and mental health conditions, as well the areas of sleep difficulties and sensory needs then this is the role for you. Intrigued? Keep on reading.

About the Role

In this role you will work in the homes and local communities of our veterans and be able to support them with physical and mental health needs that are creating barriers to meaningful occupation. You will also be able to identify those barriers that are affecting our veterans’ ability to be as independent as possible and enable them to live the life they want to live. You will be assessing, planning, implementing, and evaluating OT interventions and have the space to be creative in your solutions that will improve the lives of our Heroes.

About the Team

Here in the Clinical Team we are resourceful in finding ways to deliver what is right and fair for our veterans in the healthcare domain seeing the bigger picture, focusing on ideas that deliver the best results for our veterans and actively challenge, test, learn and adapt ideas, making them a reality. Our aim is to champion the wounded, injured and sick as they transition to civilian life so if you want to join a passionate, fun, and forward-thinking expert team, wait no longer. Apply now.  

What we offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there is also a wide range of other benefits we offer like 26 days paid holiday, enhanced maternity pay, health cashback plan, and so many more.

Areas

• The Borders including Scotland and Northern Ireland
• South

Like what you see? Get in touch and apply now!

We look forward to hearing from you.

National Partnerships Manager, Scotland

(Ref SUS3022)

£31,369 per annum

37.5 hours per week – based in Edinburgh (negotiable)

The exciting challenges of this role including the building and maintenance of effective partnerships with national bodies who can help Sustrans to deliver the Scottish Government commitments on walking, cycling and wheeling.  By identifying and developing new opportunities, you will develop new partnership relationships and approaches and lead a team to delivery shared outcomes.

With experience of delivering complex, multi-partner projects at a senior level and experience of successful and productive partnership working, you will be experienced in delivering to deadline and on budget and in effective networking.  You will have excellent written and verbal communication skills, the ability to diplomatically communicate authoritatively and persuasively and the ability to develop innovative new projects.  You will also have strong effective leadership skills.  You will have good working knowledge of transport planning and be committed to the promotion of sustainable transport.

Closing date for the receipt of completed applications is 9am on Wednesday 28 October 2020.  Interviews will take place via MS Teams during week beginning Monday 23 November 2020.

Should Sustrans receive an overwhelming number of applications for this vacancy, the decision may  be taken to close it earlier than the advertised closing date, so please ensure your application is submitted as soon as possible.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently this includes people who identify as having a disability and those from Black, Asian and minority ethnic groups.

My Name’5 Doddie Foundation was established in November 2017 by Doddie Weir and close friends and supporters. The Foundation invests in motor neuron disease research and supports patients living with MND. In three years, MN5DF has established itself as a key stakeholder in the MND community and been widely recognised for its fundraising and ability to raise awareness around motor neuron disease. We are looking for an enthusiastic and organised individual who can represent the Foundation, champion our cause and ensure our current and potential new fundraisers are given a high level of support and appropriate levels of care and recognition. 

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 
Crisis works throughout Edinburgh, offering advice, support and access to training and employment opportunities for people experiencing homelessness. 

About the role
This is a 12 months temporary role to cover the secondment of the current Administration Manager to another role within Crisis. 
You will play a crucial role in the Skylights Management Team, overseeing the core administration functions across the service, including education, progression and reception, Events and Christmas and provide effective and efficient customer service function for Crisis Skylight Edinburgh services and members. In addition, in a varied and challenging role you will have delegated responsibility of appropriate budgets and overseeing financial processes such as petty cash and processing of invoices in addition to partnership working with the other organisations and supporting activities running within Edinburgh Skylight and outreach services 

About you
To be successful in this role you must have:

• Experience of developing, implementing and monitoring office administration procedures to support a multi-disciplinary team
• Experience of managing a reception where, at times, people may present with challenging demands
• Ability to manage a busy and diverse workload whilst maintaining attention to detail and accuracy
• Experience of managing a budget and managing financial procedures
• Experience of managing, developing and supporting staff or volunteers
• Ability to use own initiative and proactively contribute to the effective running of the centre
• Excellent interpersonal skills with a high level of written and communication skills
• Excellent knowledge of Microsoft Office (Word/Outlook/Excel)Sound knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for members, staff, volunteers, supports and visitors 

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.

Closing date: Sunday 15th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 
We value diversity, promote equality and encourage applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness