My client is an independent regulator within the health sector, and they are currently looking for a Chief Technology Officer to lead on the development and provision of IT systems and business applications that support them.

You will be responsible for ensuring that the data and technology strategies meet the needs of the business and its three year strategy. The role will need to work with the Senior Management Team to develop IT strategic and operational plans and to lead and manage the maintenance and delivery of their IT systems. You will also be responsible for leading the development of the HTA’s data management and establishing an environment that supports greater reporting and analysis of the data and information held.

You may be a current Head of IT looking for their next step up or an established IT leader within the public sector looking for a role where they can make a real difference to the world we live in where you can utilise your strategic acumen.

Your duties will encompass, but are not limited to the following;

• To develop and maintain an IT strategy and technological environment which supports the full range of business needs providing the most suitable business technology solutions at the point of use, and effective management of data , balancing the requirements of various stakeholders and cost with the need to preserve the security of the network.
• To lead and take responsibility for the strategic management of data, information and systems for record keeping.
• To manage the outsourced IT service providers for systems, hardware and software, ensuring all aspects of the IT service are maintained efficiently and effectively and in accordance with service level agreements. This will include leading the retendering of services in line with contracts.
• To maintain the IT infrastructure including procurement of new hardware and software and monitoring software licences; the resilience of systems and the provision of assurance to the Board on the management of associated risks.
• To lead and take responsibility for the development and maintenance of IT policies and procedures ensuring an appropriate level of assurance is provided.
• To promote the effective use of Business Technology through regular system and process reviews working across all Directorates to develop, scope and translate user requirements into deliverable solutions
• To lead and take responsibility for the maintenance of all systems documentation so that it provides an accurate blueprint of systems at any point in time.
• To collaborate with senior leaders to ensure that the technology strategy and investment are in line with business objectives.
• To manage IT budgets, ensuring all contracts and purchases represent best value for money.
• To identify security threats and formulate strategies to mitigate the threat with regular reports provided to the Senior Management Team, the Board, core groups and all staff as necessary.

Your skills and experience

• You will have the ability to work in a largely stand-alone capacity, managing a small team and work at pace with a hands on approach – both operational (‘Do-er’), technical and strategic
• You should be able to demonstrate experience in projects, infrastructure to data (develop use of their data and intelligence for regulatory insight), governance, security, strategic mapping, Implementation
• You must be good at working with people, understanding business requirements and putting into practice – to help develop them in the digital space and innovate
• Demonstrate skills in collaborating with Data and intelligence and ensuring data flows are correct and fit for purpose whilst building capability across function
• Ability to help us develop resilience of systems and cyber security
• Strong Cyber Security focus with data protection, security and governance standards knowledge
• Experience of managing complex stakeholder relationships with non-technical people and speaking at Board level.Your experience will preferably have been gained within the Public Sector.
• Your experience will preferably have been gained within the Public Sector.

This role is currently remote however from January 2021 there will be a hybrid working model implemented.

We are working with this charity to recruit their new Finance Systems Manager. You will lead the Finance Systems Team and support both the Finance Systems Assistant manager and Finance Systems Assistant in their day to day management of finance systems.

Key Responsibilities

• Line manage the Finance Systems Assistant Manager
• Responsible for the management, support and training regarding the financial systems of all charities and finance databases
• Responsible for the training and support of all Finance staff when using any systems tool or process as well as to train, support and set up the 200+ organisational users across the group. With a high turnover this will involve the setting up of approximately 70 new staff accounts per year
• Develop and maintain all the required controls for a group of charities working across 5 continents
• Support the staff body in the process of setting up new suppliers. This requires coordinating efforts with the Legal, HR, IT, GDPR, Safeguarding and H&S departments as well as the Director of Professional Services and Procurement Group. • Maintain and continuously improve the tools which facilitate the payments of invoices, honorariums, gifts, grants, refunds and passthroughs
• Maintain and continuously improve the underlying SQL queries and tools which support the reporting system
• Work with the Technology Services department on a daily basis to maintain the systems and controls in place. Coordinate with them when system issues arise and collaboratively working together to find solutions.
• Facilitate group-wide communications and training for key finance events including the budget process
• Responsible for developing the technical skills in the Finance department as well as advising group wide on technical opportunities and developments.
• Responsible to manage and assure data integrity, and control access to sensitive information including salaries, roles, budget details and management accounts

Knowledge Areas

• Comprehensive knowledge of SQL and SQL Server Management studio, as well as how to connect these into various API’s and software solutions.
• Development level Knowledge of Power BI to generate reporting tools
• Development level knowledge of Power Apps and Power Automate
• Expert knowledge of Access Dimensions software
• Expert knowledge of Access AOI, FPA, and Access workspace
• Expert knowledge of Excel with the ability to create bridge solutions between various systems from scratch.
• Systems administrator knowledge for SharePoint to maintain and secure the 40+ Finance sites
• Basic knowledge of Charity VAT including business, non-business, out of scope, exempt and apportionment.
• Basic knowledge of how to calculate UK pay, taxation, pensions, salary sacrifice schemes, and UK tax coding
• Broad knowledge of Legal, H&S, HR, Insurance, Safeguarding and GDPR connected to the engagement of suppliers. Skills • Have strong analytical and numerical skills
• Demonstrate an ability to identify and react to emerging issues and find technical solutions
• Manage system risks on a day-to-day basis

Morgan Law are proud to be working with Richmond and Hillcroft Adult and Community College (RHACC ), who work to empower adults and communities through education, skills and enterprise through education.

IT Services manages all technology for RHACC, based on Microsoft 365 including staff laptops, classroom equipment, a small VMWare-based data centre at each of our sites and outsourced and cloud based service providers and support a number of education specific and general administration applications which are hosted internally, as well as others which are outsourced.

This is a hands on technology management role. Its purpose is to ensure that technology services provided to learners and staff of RHACC are reliable, perform well and are used to their fullest. The role is responsible for a service desk and the management of college server and network infrastructure.

Key Responsibilities

Service Desk

• Build the existing help desk into an IT service desk which provides an effective, efficient and friendly service to our 8000 learners and 400 staff
• Establish service levels and key performance metric
• Implement a new service desk management system to handle incidents, problems, requests and changes.

IT Operations

• Setup and manage operational processes
• Plan activities needed to ensure smooth operation of our infrastructure and applications
• Supplier and contract management and IT procurement
• Manage a team of 4 FTE service desk staff and one Senior Infrastructure Analyst
• Build the skills and capabilities of the team through encouraging CPD, mentoring and coaching team members

Technology

• Advise the Head of IT and Digital Transformation on appropriate upgrades and changes to existing technologies
• Manage infrastructure and other improvement projects
• Lead the resolution of complex problems
• Where necessary, resolve problems and incidents, and provide support to learners and staff.

Experience Required

• Experience of managing IT operations for a similar organisation, preferably in the education sector
• Experience of administering Microsoft 365, including Teams and Intune.
• Experience of directly managing a customer-focused service desk
• Experience of implementing IT operations and service desk procedures based on ITIL and standard industry practices
• Experience of managing and using IT service management software such as Jira, Zendesk or similar.
• Experience of implementing IT service management software
• Good general knowledge of desktop hardware, audio-visual equipment and telephony

Prospectus is delighted to be working with The Health Foundation to recruit a IT Project Manager to lead the management and delivery of a variety of improvement system and process implementations as identified in the organisation's strategy and business plan.

The Health Foundation is currently engaged in a large change portfolio of programmes and projects, the scope of this work will include implementing new technology, changes to their organisational design and business processes and all involve an element of culture and behaviour change.

Please note this role is offered on a hybrid basis where you will be expected to be in the London office (Blackfriars) 3 days a week.

Key responsibilities for this role include developing and maintaining project management plans with the appropriate level of detail to ensure the tasks and milestones within the project can be accurately tracked. You will also identify risks, issues and timeline clashes and managed them effectively, develop stakeholder management and communications plans, and manage all project governance and documentation, ensure meetings, actions and decisions are managed and documented appropriately.

To be successful as an IT Project Manager you will have previously managed projects for digital transformation or organisational change. You will have a proven ability and track record of delivering projects on time / on budget to tight timescales using project management processes and tools including risk management, benefits management, financial management and quality assurance. Having sound judgement, excellent relationship-building skills and the ability to manage multiple complex and completing deadlines is also vital.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, cover letters are not required for this role. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further.

If you're a Solutions Integration Engineer who is excited to work with Dynamics and Power Platform then this could be a great role for you!

We are partnered with a great organisation, a leading organisation with a truly inspirational social purpose.

What will you be doing?

• You will be responsible for design, development, and support of core integration work
• As the IT Solutions Integration Engineer, you will configure and support applications across the business
• You'll coordinate and document technical services; plan, organise, consult, and bridge the gap between IT and other business teams
• Review the current technologies in the organisation and help to harness these applications and solutions in the business
• You will also focus on the customers and how to solve customer issues through the use of solutions and technologies

What do you need to apply to this role?

• Experience managing change
• Technical skills and functional appreciation of Dynamics applications and Power Platform
• Demonstrable experience working as an Integration Engineer
• Working experience in integrations between internal and external systems, applications, data storage, or SAAS solutions

Are you looking for a new challenge? I am seeking an IT Project Delivery Manager for a 12 month fixed term contract starting at the end of October/early November. You will oversea and implement change over from Citrix to Microsoft Office 365 and ensure training is in place for all employees. This is an exciting role to join a well established charity who support refugees.

Job description:

• Manage the implementation of all major IT projects including the integration of MS 365
• Assist with planning and supporting the Head of IT and Facilities
• Liaise with key stakeholders and business partnering with IT colleagues
• Produce training programme for staff and ensure the IT helpdesk refer jobs externally where required
• Develop and implement new IT infrastructure
• Ensure budgets are in line with expenditure and assist Head of IT and Facilities with annual forecasts
• Strategic approach on all framework including short and long term plans

You will have prior experience of a MS 365 migration for a company of similar size (approx. 250 employees) preferably in the Non-profit/Charity sector. As the IT Project and Delivery Manager you should come with a very good level of technical knowledge, experience and expertise to lead a significant project working with key internal & external stakeholders across all levels of the organisation. This IT Project Delivery Manager is to start as soon as possible and will consider a 2 week notice period. If you have the above background and skillset and keen to know more please apply to TPP Recruitment by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Salary: up to £45,000 pa
Location: Millbank, London
Reporting to: Head of Business Solutions
Hours: 36 hours per week
Contract: Permanent
Post: Technical Project Manager

Morgan Law are proud to be partnering with Tate to recruit this key role for their new Business Solutions Team. Tate’s Technology Department deliver operational, systems development and information management services to over 1,200 users internally across five sites, as well as supporting their website and platforms which are viewed and accessed across the world. They are looking for a Project Manager to deliver a varied number of projects including enhancements to current systems and replacing old ones. With the ability to influence and persuade; you will display technical knowledge by cutting through complexity to translate and apply this to solutions that support business change.

Main Activities and Responsibilities

• Manage projects across a multi-disciplinary team, helping to build a ‘delivery with high quality’ culture to analyse, design, and deliver project solutions and outcomes to meet the requirements of the project sponsor.
• Work with the Business Solutions Manager and the Senior Technical Project Manager to prioritise, resource and schedule projects effectively to meet the needs of the organisation.
• Communicate project progress on budget, time and resource using standard reports through governance groups, boards, and project teams.
• Communicate with other managers, developers, product managers, and technical support specialists on product issues.
• Establish good working relationships with stakeholders across the organisation to ensure the business requirements of your projects are met.
• Manage the project budget, the issues, risks, project change requests to ensure successful and on-time project delivery.
• Utilise project delivery methodologies to organise and facilitate development such as sprint planning, daily stand-up meetings, reviews, and retrospectives, tracking and communicating team progress and maintaining rolling release plans.
• Contract managing third party engagements and monitor service level agreements.
• Manage the transition of service to business as usual, including process documentation.

Person Specification

• Demonstrable knowledge and experience in project management and delivery using both agile and waterfall methodologies in an Information Systems environment; an agile or PRINCE2 project management certification is an advantage
• Knowledge and understanding of the importance of change management, process change, service transition and embedding benefits.
• Proven ability to build and maintain good working relationships with internal stakeholders across all levels of the organisation and within the technology-rich delivery functions.
• Ability to influence and persuade; being able to demonstrate technical knowledge whilst cutting through complexity to translate and apply this to solutions which are crucial to deliver business change.
• Experience in digital technology, such as example Enterprise and Desktop Applications, with a working knowledge of hosting platforms including cloud etc.
• All round general knowledge covering an IT department spectrum.

Our jobs are like our galleries, open to all

Salary: up to £50,000 pa
Location: Millbank, London
Reporting to: Head of Business Solutions
Hours: 36 hours per week
Contract: Permanent
Post: Business Systems Analyst

Morgan Law are proud to be partnering with Tate to recruit this key role for their new Business Solutions Team. Tate’s Technology Department deliver operational, systems development and information management services to over 1,200 users internally across five sites, as well as supporting their website and platforms which are viewed and accessed across the world. They are looking for a Business Systems Analyst to work as part of a project team to support the delivery of a varied number of projects for the organisation.

Main Activities and Responsibilities

• Consult with stakeholders and end users to define business and operational requirements
• Gather and analyse data in support of business cases, proposed projects, and solution requirements.
• Generate and compile reports based on the findings, complete with probable causes and possible solutions to process or system issues.
• Lead design sessions in prototyping new systems for enhancing the customer experience, business processes, operations, and information process flows.
• Able to develop system prototypes to provide assurance to stakeholders that the system will meet their business needs
• Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further utilising these systems.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications by configuring the system to provide new functions.
• Create systems models, specifications, diagrams, and charts to provide direction to system developers.
• Communicate process changes, enhancements, and modifications, verbally or through written documentation, so that stakeholders understand the issues and the solutions.

Person Specification

• Significant demonstrable experience in digital technology, for example Enterprise and Desktop Applications, knowledge of hosting solutions including cloud technologies.
• All round general knowledge covering an IT department spectrum.
• Excellent communication skills with a strong ability to explain technology simply
• Ability to build and maintain strong working relationships with internal stakeholders and external partners
• A clear understanding and in-depth experience of end-user engagement at operational, tactical, and strategic levels, across business platform areas.
• Strong diplomacy, listening, influencing and negotiation skills, gained in complex organisations with a broad range of business deliverables.
• Experience in a variety of requirement gathering techniques with excellent business process modelling, presentation, and problem-solving skills
• An appetite for challenging existing practices where appropriate with the tenacity to implement and drive continuous improvement methodologies across the teams
• Intermediate to advanced skills in using Office 365 applications, in particular Word, Excel, PowerPoint and Visio
• Knowledge of the Tessitura ticketing, membership and e-commerce system is an advantage.

Our jobs are like our galleries, open to all

My charity client are now looking for an experienced Product Manager to manage the development of their case management system (CMS): Eclipse.

You will be responsible for the day to day management of the CMS system, liaising with internal teams and external suppliers to progress system improvements. You'll be seen as first point of contact for Sysadmin requests, oversee and be responsible for User Acceptance Testing (UAT) and be product lead on the upcoming enhancements project.

Key responsibilities

• Develop, manage and monitor the Eclipse CMS product and own future system improvement requests
• Be product lead on the Eclipse Phase II project, working closely with 3rd party suppliers and project stakeholders to design, test and implement high quality system improvements
• Work with Safe Scouting colleagues and wider stakeholders to capture and produce user and system requirements
• Lead the build, test, training and deployment processes for Safe Scouting, making sure that the department requirements are delivered and the solution is fit for purpose
• Build strong relationships within TSA and inspire confidence through your ability to understand the Safe Scouting system & processes, its problems and its aspirations
• Champion and support others to use product management methodology and techniques
• User experience of digital and non-digital casework management systems and processes for safeguarding and safety concerns, holding sensitive data.

Experience required

• Experience of working with a range of stakeholders and business users to elicit, capture, analyse, refine, communicate and document their requirements
• Exposure to digital systems such as CMS and CRM
• Experience of analysis of both functional and non-functional process requirements
• Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery,
• Experience of project planning, management and delivery, including digital systems and software.
• Experience of using data and insights to inform decision making
• Some knowledge of data protection with regard to the management of special category and criminal data with particular reference to safeguarding and safety.
• Strong understanding of product management principles, lean product development and agile practices.
• Up-to-date knowledge of the latest trends, best practices and digital technologies
• Excellent communication skills with the ability to convey information and knowledge across digital, safety and safeguarding specialisms.
• Able to take an informed, evidence-based approach
• Able to use data and insights tools
• Ability to deliver quality work in a fast-paced environment, with the ability to balance emerging & tight timeline

Location: Flexible within England & Wales

Department: Customer Journey

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for three experienced user researchers to join the Customer Journey team. Our team works to understand people’s problems and provide accessible multi-channel support to meet their needs through digital products and services.
We have open roles on three different teams. 

Referrals

People expect a modern service to feel seamless as they move through different advice areas, channels, and touch points. As we scale up cross-channel delivery of advice, we need to hide or remove silos to create an experience that feels joined-up for our clients.
To achieve this we are starting a team that will look at improving referrals as part of the client journey, either where a client is referred between Citizens Advice and another partner or internally between services. This will allow us to reduce friction for clients during the advice process and allow us to improve how we work with partners to ensure people get the support they need.

The Energy product team

The Digital Energy product team maintains and develops the Energy advice and tools we provide on our public facing website. We aim to help the public and small businesses solve their most common problems e.g. with their Energy supply, with their billing, with the cost of energy, and with their energy meters. We want to ensure we build advice that meets clients needs, use feedback to improve it, and measure the outcomes we can achieve with it.

The Lab

The Lab’s purpose is to test out what the future of Citizens Advice could look like before it gets here — something that feels more important than ever at this time when our service is needed like never before. We run experiments to try out new things to solve problems. Large-scale projects take time and money so Lab experiments are small and swift. That approach allows us to test our riskiest assumptions fast so we can take the next step with confidence. 

Whatever team you’ll be working in, you’ll be working to better understand the problems people face, and ensure that the advice we provide meets user needs and helps solve complex problems

You’ll work with product owners, product and service designers and developers to deliver improvements to referrals between channels and services.

You’ll need demonstrable experience carrying out a range of research methodologies - this might come from a range of research backgrounds. An understanding of UX and research on especially digital products is also useful. 

We’re interested in people that have had a breadth of research skills and have either been part of a small team or been quite autonomous as part of a larger team. 

We are looking for people who can apply research learnings and methodologies to digital products in a fast paced, iterative environment. 

Citizens Advice work within an Agile environment with 2 week iterations. This means that user research works with a quick turnaround. Research projects won’t take months within Citizens Advice so candidates need to have an appreciation of agile and how it affects how user research is undertaken and how collaborative the team works together.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Salary: up to £65,000 pa
Location: Millbank, London
Reporting to: Director of Technology
Hours: 36 hours per week
Post: Head of Business Solutions

Morgan Law are proud to be partnering with Tate to recruit this key role for their IT Team. Tate’s Technology Department delivers operational, systems development and information management services to over 1,200 users internally across five sites, as well as supporting their website and platforms which are viewed and accessed across the world. The Head of Business Solutions will oversee a number of important organisational initiatives including the creation of a full-time project team to work closely with business stakeholders to deliver the Technology Roadmap. This roadmap will facilitate the implementation of several business-critical solutions over the next 3-5 years. The department is also in the process of formulating its 5-year strategic plan which will see several important infrastructure and business application development projects delivered, all of which will be coordinated and prioritised through the Business Solutions Team.

Working very closely with the Director of Technology and other directors within the business they are looking for someone who is a strategic thinker, with strong ambassadorial skills, a great communicator and able to explain technology simply who thrives on delivering business change benefits with technology solutions. This role demands a thorough understanding of Programme and Project methodologies and digital technology. The ideal candidate will have the energy and passion to deliver great outcomes for Tate.

Main Activities and Responsibilities

• Work with the Technology Department’s Leadership Team and senior leaders across Tate to identify and progress opportunities for improving technology/business solutions and processes and turn them into deliverable projects.
• Ensure the planned and managed delivery of technology-based initiatives arising from the Information Systems Strategy Group and agile continuous improvement in business platform areas
• Lead the business case, objectives, prioritisation and support business change aligned with technology improvements within business platform areas.
• Work as a key part of the Technology department’s leadership team to ensure the solutions deliver benefits to key stakeholders in line with the Gallery’s 5-year strategy.
• Work with the Technology leadership team to plan, prioritise and deliver the overall Technology Department workplan.
• Lead and manage Programme and Project Managers, Senior Platform Leads, Business, Data and Solution Analysts, enabling them to work with colleagues across Tate to shape, analyse and deliver business solutions as well as to deliver technology only projects.

Person Specification

• Significant demonstrable experience in the digital technology, for example Enterprise and Desktop Applications, Server-side knowledge, Cloud etc.
• A clear understanding and in-depth experience of end-user engagement at operational, tactical, and strategic levels, across business platform areas.
• Significant experience in programme and project delivery including Waterfall and Agile methodologies, leading cross-functional teams.
• In-depth experience of building and maintaining good working relationships with stakeholders across all levels of the organisation up to and including board level and within the technology-rich delivery functions.
• Significant experience of change management and process change and supporting project managers to ensure the changes are embedded to gain the expected benefits from the programmes undertaken.
• Experience in business analysis and investigative / feasibility studies and test planning.
• Proven experience of managing and supporting the professional development of a diverse and high performing team, and of creating an inclusive and respectful culture within a team.

Our jobs are like our galleries, open to all

I am currently working with an international charity based in London who are looking for a Head of Data Services, to play an integral part in a CRM Transition Project. This post holder will lead the Data Services team in delivering the data needs of the organisation, while also being a key stakeholder in the CRM project and transitioning the team to the new system.

Key responsibilities will include:

• Leading the Data Services team in supporting the CRM project transition to Dynamics 365
• Reviewing data selection and integration processes and identify improvements that can be implemented either before or with the new CRM system
• Leading the strategic development and delivery of a technology road map for the development of the new CRM system and auxiliary tools
• Developing, delivering and regularly reviewing our data import, selections and reporting services to meet challenging SLAs
• Ensuring that data cleaning and maintenance is performed to the highest standards, delivering data structures needed by all internal users within Fundraising, Campaigning, Volunteering and other stakeholders

Previous experience required:

• Knowledge of relational, CRM databases to deliver multiple data inputs and outputs
• Previous experience of successfully managing the data aspect of a systems/CRM transition
• Knowledge of data management tools, including SQL and Microsoft Excel, and ETL processes
• Substantial experience of managing change and creating new ways of working that fit with organisational goals
• Ability to manage a BAU function alongside a large-scale system/CRM transition
• Knowledge and understanding of Dynamics 365 CRM

This is an excellent opportunity to work for a world-renowned charity, supporting them with a key piece of work that will shape the future of the organisation. If you are available and interested in this position, please apply with a copy of your CV.

Post: Senior Technical Project Manager
Contract: Permanent
Hours: 36 hours per week
Reporting to: Head of Business Solutions
Location: Millbank, London
Salary: up to £55,000

Morgan Law are proud to be partnering with Tate to recruit this key role for their new Business Solutions Team. Tate’s Technology Department deliver operational, systems development and information management services to over 1,200 users internally across five sites, as well as supporting their website and platforms which are viewed and accessed across the world. They are looking for an experienced project manager to lead the continuous development of our multi-channel customer engagement platform

Tate have recently completed the first phase of their multichannel customer engagement platform. Comprising of ticketing, e-commerce and membership functionality this core platform is at the heart of the Tate’s online and gallery income generation. With revenues of £30m and 250,000 members the next phase of the programme will see several development streams start up to deliver further projects to business stakeholders.

We are looking for an experienced Senior Technical Project Manager or Scrum Master to ensure there is planned and managed project delivery of technology-based initiatives arising from the Information Systems Strategy Group as well as agile continuous improvement in business platforms areas. They will be responsible for managing key stakeholder relationships in Digital, Membership and Marketing departments whilst being an ambassador for the wider platform and the Technology department.

Main Activities and Responsibilities

• Work with the Business Solutions Manager and other Technical Project Managers in the team to prioritise and schedule projects effectively to meet the needs of the organisation.
• Manage a portfolio of initiatives across one or more areas of the organisation.
• Lead the project team/s on a day-to-day basis to analyse, design and deliver business project solutions and outcomes including service transition. Contribute to process improvement initiatives as it relates to improving project delivery.
• Manage the budget, issues, risks, and project change requests to ensure successful and on-time project delivery.
• Responsible for the communication and feedback on progress and budget assurance of projects through governance groups and boards.
• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
• Utilise project delivery methodologies to organise and facilitate development such as sprint planning, daily stand-up meetings, reviews, and retrospectives, tracking and communicating team progress and maintaining rolling release plans.
• Contract managing third party engagements and monitor service level agreements.
• Manage the transition of service to business as usual, including process documentation.

Person Specification

• A good working knowledge and understanding of the importance of accessibility of digital products and the adherence of current standards such as WCAG2.1
• Significant experience in project management and delivery including waterfall and agile methodologies in an Information Systems environment, leading cross functional teams.
• Experience of managing supplier relationships and fostering a culture of delivery.
• Experience of change management, process change and embedding benefits.
• Significant demonstrable experience in the digital technology, for example Enterprise and Desktop Applications, server-side knowledge including cloud etc.
• All round general knowledge covering an IT department spectrum.
• Strong stakeholder relationship management experience

Our jobs are like our galleries, open to all

Head of Software Engineering

Up to £70,000pa

London and Remote - we are a hybrid working team

The Head of Engineering innovates and progresses Comic Relief’s (CR’s) digital giving capabilities and data platforms to deliver best in class User Experiences for our staff and supporters.

The role is responsible for establishing and continuously refining processes, standards and practice for the development, delivery, and operation of all digital products in a secure, scalable, agile, and operationally efficient manner.

They are responsible for the architecture and operation of the infrastructure, and for nurturing a team of highly skilled engineers to deliver and support these critical systems.

Equally importantly, the role works with the CTO, Head of Product, Head of Data and Analytics and IT Service Delivery Manager to lead a Technology team which keeps Comic Relief at the forefront of technology innovation, and which helps us deliver our challenging objectives.

KEY RESPONSIBILITIES:

• Vertical ownership of the whole software stack including support, monitoring and full operational responsibility, (including participating in 15X7 support rota during key periods).
• Leadership and continuous development of a high-performing Engineering team which partners with key internal and external stakeholders to deliver to the highest standards.
• Advise on and implement technology choices that will contribute to CR’s strategy and continue our tradition of technology innovation.
• Define and embed coding, architecture and infrastructure provision standards and processes.
• Mentor other engineers; organise development forums; create a culture of operational excellence, quality first development and continuous refactoring and improvement.
• Actively engage in open source and technology communities and raise the profile of CR as a top tier software development organisation.
• Work on other products and tools like the testing stack, continuous integration, and delivery pipelines, and help craft unique user centred digital experiences in an agile setting.
• Act as a source of knowledge regarding the choice of approach for new projects and application development.
• Create opportunity for engineering team members to have closer ties to CR’s Social Tech portfolio e.g. mentoring, tech clinics, code reviews.
• Progress Machine Learning projects that unlock access to unrealised assets, streamline inefficient processes and/or accelerate strategic goals.
• Be an ambassador for collaborative cross-functional working both within the Technology team and across the wider organisation.

ESSENTIAL SKILLS AND COMPETENCIES:

• Excellent software engineering leader with solid, demonstrable experience in leading and mentoring software engineering teams to deliver innovative, high-performing solutions to time and budget
• Strong software development skills with experience in most / all of the following:

            JavaScript (NodeJS, react),

            CSS/HMTL,

            API development,

           Continuous integration (GitHub actions, concourse ci),

           Test-driven development,

          12-factor application development,

          Serverless development in an AWS environment.

• Solid software testing and delivery skills – able to help create secure, scalable, and adaptable digital platforms and services.
• Excellent problem solver – good attention to detail, experience in performing root cause analyses and able to identify tactical methods for improvement.
• Strong people leader and coach, excellent motivational skills, can build high performing teams and drives towards a dynamic and innovative hybrid working culture that builds capability in line with organisational technology strategy.
• Strategic thinker with demonstrable experience and passion for innovating the discovery, design, and implementation of transformative end-to-end technology-enabled services.

Perks and benefits

• Flexible working hours
• Work from home option
• Wellness programs
• Employee Assistance Programme
• Enhanced maternity and paternity leave
• Paid emergency leave
• Sabbatical Opportunities
• Professional development
• Mentoring/coaching
• Paid volunteer days
• Payroll giving
• Team social events
• Extracurricular clubs
• Cycle to work scheme

To apply please visit our website via the link and apply online.

Closing: 12:00pm, 2nd Nov 2021 GMT

Inclusivity at Comic Relief

We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to:

• Be valued for being yourself
• Do your best work, and be supported to break down barriers so you can succeed
• Be heard, respected, and treated as an equal, whatever your level, experience or background
• Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.

Comic Relief is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm.