It support analyst jobs in cardiff, wales
Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst!
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference?
We're looking for 2 x enthusiastic IT Service Desk Analysts to join our team in Cardiff and be the first point of contact for our internal customers.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
What You'll Do
- Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
- Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations.
- Support users with their Victim Support computers, Microsoft Windows, Office, and more.
- Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence.
- Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued!
Who We're Looking For:
- Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
- Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting.
- A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way.
- Organised, proactive, and able to prioritise tasks in a busy environment.
- Eager to learn, share knowledge, and contribute to a positive team culture.
Why Join Us?
- Be part of a supportive, inclusive team that values your growth and well-being.
- Opportunities for professional development.
- Make a real impact by supporting colleagues who deliver vital services for Victim Support.
- Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment.
Ready to Make a Difference?
If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IT Service Desk Analyst
Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst!
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference?
We’re looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers.
Position: IT Service Desk Analyst
Location: St. Mellons, Cardiff
Hours: Full time 37.5 hours per week
Contract: Permanent
Salary: £26,161.25 per annum
Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.
What You’ll Do
- Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
- Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations.
- Support users with their computers, Microsoft Windows, Office, and more.
- Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence.
- Participate in team meetings, workshops, and IT projects your ideas and input will always be valued!
Who We’re Looking For:
- Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
- Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting.
- A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way.
- Organised, proactive, and able to prioritise tasks in a busy environment.
- Eager to learn, share knowledge, and contribute to a positive team culture.
Why Join the Team?
- Be part of a supportive, inclusive team that values your growth and well-being.
- Opportunities for professional development.
- Make a real impact by supporting colleagues who deliver vital services for Victim Support.
- Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment.
Ready to Make a Difference?
If you’re excited to help others and grow your IT career, we’d love to hear from you! Apply now and become a key part of the Technology support team.
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.
You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.
Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.
Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)
The Role
As Lead Analytics Engineer, you’ll:
- Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
- Lead a team of analytics professionals, mentoring and setting best practices.
- Introduce machine learning and AI to support predictive insights.
- Collaborate with stakeholders to drive data-informed decisions across the organisation.
What You’ll Bring
- Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
- Expertise in Power BI, SQL, and semantic modelling.
- Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
- Excellent communication skills and a passion for mentoring.
- A degree in a relevant field or equivalent experience;
- Relevant certifications in Power BI, Azure, or data science are a plus.
What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:
Financial Benefits
- Competitive salary with clear progression
- Up to 5% employer pension contribution
- Blue Light Card discounts
Health & Wellbeing
- 24/7 Employee Assistance Programme
- GP consultations via Doctor Line
- On-site Mental Health First Aiders
Work-Life Balance
- Bank holidays and weekends off
- Birthday bonus day off
- Family-friendly policies
Career Development
- Training and development
- Accredited apprenticeship opportunities
- Clear career progression routes
Ready to lead with data? Apply now and drive meaningful change.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Administrator
Location: Home-based with regular travel required to Dorking and London, 1/2 times a month
Hours: Part-time, 25 hours per week worked over 5 days
Contract: Self-employed basis
Salary: around £19,500 per annum - subject to experience
Closing date: Friday 12th December
About the role
Next year, Kids for Kids celebrates its 25th anniversary, and we’re preparing for a very special year ahead. This is a unique opportunity to join us at a pivotal moment – to help run our major anniversary celebrations, raise awareness of everything we’ve achieved over the past quarter of a century, and play a vital part in shaping the future of our charity.
For 25 years, Kids for Kids has been transforming the lives of children in Darfur, Sudan – bringing hope, security and sustainable futures to families living through unimaginable hardship as conflict and famine continue to threaten lives.
We are now looking for an enthusiastic, highly organised Administrator to join our small but dynamic team. This is an exciting, hands-on role where you’ll take responsibility for the smooth running of our office and work closely with our Founder and CEO, as well as our Deputy CEO.
We’re a close-knit team with a strong sense of purpose, a culture of hard work, and a shared belief in going the extra mile for the children we support. This is more than just an administrative role – it’s a chance to make a real difference, to be proud of the impact you help create, and to be part of the new face of Kids for Kids as we step into our next 25 years.
About You:
We are looking for someone who has a can-do attitude, is hardworking, efficient, has excellent attention to detail, can work in a fast-paced environment and is good at managing their own time. You will bring with you the following skills and experience:
- Excellent verbal and written communication skills
- Previous Executive Level PA experience or hands-on administrative experience
- Experienced, self-motivated, enthusiastic and dedicated, with initiative and the ability to work as part of a small administrative team
- Reliable and responsible
- Excellent attention to detail where accuracy is essential
- Excellent IT skills with extensive experience of Zoom, Teams and Microsoft Office including MS Excel – ability to use spreadsheets, input basic formulae and remove duplications. Experience of Donorfy is a bonus.
- Excellent research skills
In return:
Kids for Kids is invested in their employees and offers the following benefits:
- Flexible and supportive work environment
- Flexible working
- 25 days annual leave plus bank holidays
How to apply:
Please provide a CV and a cover letter setting out how you fulfil the requirements and your suitability for the position.
Deadline to apply is 12th December. We are looking for the successful candidate to start at the beginning of January 2026. Applications will be reviewed on a rolling basis so please apply early.
Other roles you may have experience in could include:
Office Manager, Administrative Assistant, Executive Assistant, Receptionist, Personal Assistant, Secretary, Data Entry Clerk, Office Administrator, Administrative Coordinator, Administrative Analyst, Administrative Business Partner, Customer Service Representative, Clerical Specialist, Records Manager, Executive Administrator, Events Administrator, Events Assistant.
Registered Charity
6 - 10
We bring sustainable solutions to Darfur’s villages, ending child poverty and transforming futures
The client requests no contact from agencies or media sales.