It support analyst jobs in Cardiff, wales
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Cyber Security Analyst
Reference: JAN20262631
Location: Flexible in England – With Travel
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £51,549.00 - £55,035.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave
We’re seeking a pragmatic, hands-on Cyber Security Analyst to help mature our security function.
This role will work closely with our outsourced SOC provider and internal teams to triage and investigate security events, support supplier security assurance, provide risk-based advice across the organisation, and drive automation of security processes and tooling. This is a hands-on role suited to someone who enjoys problem-solving, working across teams, and improving how security is delivered in a complex, mission-driven organisation.
Key Areas of Responsibility:
Security Monitoring & Incident Support
- Act as the internal focal point with the outsourced SOC provider - ensuring effective communication, follow-up, and escalation of alerts.
- Triage, investigate, and support resolution of security events and incidents.
- Contribute to lessons learned and improvements following incidents.
- Lead the instantiation of the Cyber Security Incident Response Team (CSIRT) and associated processes and playbooks
Supplier & Third-Party Security
- Assess cyber security risk for key suppliers and partners.
- Review supplier security documentation, raise concerns, and help negotiate security requirements.
Risk & Advice
- Provide pragmatic, risk-based security guidance to internal teams and respond to ad-hoc queries.
- Help develop and maintain security standards and processes that reflect organisational risk tolerances.
- Advise system owners and project managers on pen testing approach and scope
- Run simulated phishing campaigns and produce security awareness communications
Automation & Process Improvement
- Identify and implement opportunities to automate security detection, response, reporting, and remediation workflows.
- Work with the SOC and internal technical teams to refine alert logic, improve data quality, and reduce manual effort.
- Help optimise security tools (e.g., SIEM, EDR, ticketing, dashboards).
General
- Develop and produce regular Security reports for senior management.
- Monitor and respond to queries in group mailbox
Essential skills, knowledge, & experience:
- 5 years’ experience in a cyber security, IT security, or technology risk role
- Practical, demonstrable experience of working with a SOC (internal or outsourced) and investigating cyber security incidents using best practice methodologies and tools
- Good understanding of cyber risk concepts, controls, and technical security tools.
- Strong communication skills with both technical and non-technical stakeholders and experience producing communications materials and reports
- Relevant security certifications/qualifications (e.g. CISSP, SSCP, GCIA, CEH, CompTIA)
- Knowledge of UK best practice frameworks (e.g., NCSC guidance, PCI DSS, ISO 27001, Cyber Essentials).
- Scripting or practical automation experience.
- Experience assessing third-party/supplier security risk.
- Demonstrated passion for and experience in improving security processes and utilising automation to achieve this
- Experience with threat hunting and horizon scanning
- Strong technical security knowledge of networking technologies, IDAM, EDR/XDR
- Experience supporting security and compliance audit activities
Personal Attributes
- Pragmatic and solutions-focused, with an ability to balance risk and usability
- Curious and motivated to improve and automate how security operates
- Comfortable working in a developing security function where processes are evolving
- Collaborative and supportive, with a strong sense of ownership
- Aligned with the values and mission of the RSPB
What Success Looks Like
- Efficient, risk-focused handling of alerts & incidents alongside the SOC partner.
- Clear, up-to-date internal security standards and processes.
- Reduced manual effort through practical automation improvements.
- Strong supplier security assurance controls supporting risk-based decision-making.
Additional Information
- This role will be home-based with occasional travel to RSPB head office or other UK locations (generally one/two days per month).
- This is a permanent, full-time role for 37.5 hours per week.
Closing date: 23:59, Sunday 22nd February 2026
We are looking to conduct first interviews for this position on Thursday, February the 26th and Monday, March the 2nd.
N.B. If you are interested in applying for this role we recommend doing so asap as we reserve the right to close this advert early should the demand be especially high.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
To apply for this role, you will be asked to provide some personal information along with a copy of your CV and a cover letter which details how your skills and experience met those detailed above.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

We are recruiting a Lead Digital Performance Analyst within the Digital Services Team on a 23-month FTC.
The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions into operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.
The role is crucial in helping us deliver our digital strategy. As a Lead Digital Performance Analyst, you will help drive the performance of our end to digital service offer. Including ensuring evidence-based decision making is at the heart of our future digital roadmap and drives continuous improvement of the digital services.
This is a senior role with real impact, and you will have the opportunity to work alongside the digital leadership team to help achieve great results for our colleagues and the wider community.
As part of the Digital Service team, you will:
- Lead performance analysis across the Fund’s digital services, ensuring alignment with organisational goals and digital strategy.
- Lead the development and stewardship of a comprehensive digital performance framework, including KPIs, service level measures, and quality standards.
- Take responsibility for robust data collection and reporting processes that ensure accuracy and trust in our insights.
- Analyse digital service performance and user behaviours to generate actionable insights that support strategic decision making and delivery of digital ambitions.
You will also:
- Identify opportunities to optimise digital services through data‑driven insights, and develop tools and techniques that strengthen analytical practice.
- Champion a collaborative, inclusive, and data driven culture across digital teams.
- Work with your peers including mentoring colleagues to help grow analytical capability across the organisation.
We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches.
If you are looking to develop your career or take on a new challenge, we would invite you to come and have a chat to find out more.
Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.
Interview Details:
Interview Date: 24th – 26th February
Format: Virtual interview
Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
If you would like an informal conversation about the role specifically, please get in touch
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – please show how you meet them in your supporting statement.
Essential Criteria:
- Deep understanding of digital service performance including performance measurement frameworks, KPIs, and service-level metrics, user behaviour analytics, and customer experience metrics.
- Experience leading analysis functions within digital teams and ability to embed evidence-based decision-making across an organisation.
- Expertise in designing and implementing data collection methods, instrumentation, and governance.
- Strong analytical and data-driven decision-making skills, using research, insight, and metrics to inform service, product, and process redesign and measure impact.
- High-level communication and stakeholder engagement skills, able to influence senior leaders, translate complex issues for non-specialists, and build consensus across digital, technology, and data domains
- Resilience and adaptability, comfortable working in conditions of ambiguity, setting direction when inputs are incomplete or conflicting, and driving change in complex organisational environments.
- Advanced capability in statistical methods, hypothesis testing, and experimental design. Familiarity with tools such as Google Analytics, Microsoft BI etc.
Desirable Criteria:
- Knowledge of digital service standards, GDS digital performance frameworks, user centered design principles, and modern digital delivery models.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.