It support analyst jobs in London, greater london
Do you want to use your project management skills to make a real difference for dogs?
At Dogs Trust, our IT Project Management team delivers a wide range of projects to help improve the operational running of the charity, improve the lives of dogs in our care and support our fundraising activities. Most of our projects are focussed around the Salesforce platform and we’re looking for an IT Project Manager experienced in delivering software development projects, ideally with Salesforce or other CRM experience.
What does this role do?
As a Project Manager you'll:
- Lead a cross functional team of developers, testers and business analysts and be responsible for the definition, planning, execution, and successful delivery of projects
- Ensure all projects follow Dogs Trust project management methodologies, standards, and compliance requirements.
- Proactively identify, assess, and manage risks, costs, timescales, and resources, taking corrective action when needed to keep projects on track.
- Build and maintain strong relationships with project sponsors, stakeholders, and delivery teams, ensuring clear communication and measurable outcomes.
- Monitor project performance against agreed objectives, success criteria, and ROI targets, evidencing value for money and effective delivery.
Could this be you?
You will be an experienced Project Manager with a proven record of delivering software development projects, ideally in Salesforce or other CRM platforms. You will have experience in managing the full project lifecycle, including project initiation, analysis and design, development, QA, UAT and Go-Live.
A skilled communicator, you’ll build strong relationships and have the confidence and influence to engage effectively at all levels. Motivated and proactive, you’ll be adaptable and resilient in a fast-moving environment, with proven planning, organisational, and time management skills that enable you to work effectively both independently and as part of a team.
You will be experienced in using project management tools, including Jira, Confluence and project planning tools, such as MS Project, Smartsheet or similar.
You will also be passionate about dogs and want to join an organisation that has a mission to make the world a better place for every dog.
What does this team do?
You’ll be part of a skilled and supportive IT team that values curiosity, creativity, and collaboration. We work across a variety of exciting initiatives; from developing digital platforms that help dog owners to enhancing volunteer and data systems that expand our impact. Our culture is friendly, flexible, and purpose-driven, with most of your time spent working from home and regular, focused collaboration days in our London office. It’s an environment where people share ideas, learn from each other, and take pride in building technology that truly makes a difference.
Interviews for this position will take place on Teams w/c 9th March 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cyber Security Analyst
Reference: JAN20262631
Location: Flexible in England – With Travel
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £51,549.00 - £55,035.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave
We’re seeking a pragmatic, hands-on Cyber Security Analyst to help mature our security function.
This role will work closely with our outsourced SOC provider and internal teams to triage and investigate security events, support supplier security assurance, provide risk-based advice across the organisation, and drive automation of security processes and tooling. This is a hands-on role suited to someone who enjoys problem-solving, working across teams, and improving how security is delivered in a complex, mission-driven organisation.
Key Areas of Responsibility:
Security Monitoring & Incident Support
- Act as the internal focal point with the outsourced SOC provider - ensuring effective communication, follow-up, and escalation of alerts.
- Triage, investigate, and support resolution of security events and incidents.
- Contribute to lessons learned and improvements following incidents.
- Lead the instantiation of the Cyber Security Incident Response Team (CSIRT) and associated processes and playbooks
Supplier & Third-Party Security
- Assess cyber security risk for key suppliers and partners.
- Review supplier security documentation, raise concerns, and help negotiate security requirements.
Risk & Advice
- Provide pragmatic, risk-based security guidance to internal teams and respond to ad-hoc queries.
- Help develop and maintain security standards and processes that reflect organisational risk tolerances.
- Advise system owners and project managers on pen testing approach and scope
- Run simulated phishing campaigns and produce security awareness communications
Automation & Process Improvement
- Identify and implement opportunities to automate security detection, response, reporting, and remediation workflows.
- Work with the SOC and internal technical teams to refine alert logic, improve data quality, and reduce manual effort.
- Help optimise security tools (e.g., SIEM, EDR, ticketing, dashboards).
General
- Develop and produce regular Security reports for senior management.
- Monitor and respond to queries in group mailbox
Essential skills, knowledge, & experience:
- 5 years’ experience in a cyber security, IT security, or technology risk role
- Practical, demonstrable experience of working with a SOC (internal or outsourced) and investigating cyber security incidents using best practice methodologies and tools
- Good understanding of cyber risk concepts, controls, and technical security tools.
- Strong communication skills with both technical and non-technical stakeholders and experience producing communications materials and reports
- Relevant security certifications/qualifications (e.g. CISSP, SSCP, GCIA, CEH, CompTIA)
- Knowledge of UK best practice frameworks (e.g., NCSC guidance, PCI DSS, ISO 27001, Cyber Essentials).
- Scripting or practical automation experience.
- Experience assessing third-party/supplier security risk.
- Demonstrated passion for and experience in improving security processes and utilising automation to achieve this
- Experience with threat hunting and horizon scanning
- Strong technical security knowledge of networking technologies, IDAM, EDR/XDR
- Experience supporting security and compliance audit activities
Personal Attributes
- Pragmatic and solutions-focused, with an ability to balance risk and usability
- Curious and motivated to improve and automate how security operates
- Comfortable working in a developing security function where processes are evolving
- Collaborative and supportive, with a strong sense of ownership
- Aligned with the values and mission of the RSPB
What Success Looks Like
- Efficient, risk-focused handling of alerts & incidents alongside the SOC partner.
- Clear, up-to-date internal security standards and processes.
- Reduced manual effort through practical automation improvements.
- Strong supplier security assurance controls supporting risk-based decision-making.
Additional Information
- This role will be home-based with occasional travel to RSPB head office or other UK locations (generally one/two days per month).
- This is a permanent, full-time role for 37.5 hours per week.
Closing date: 23:59, Sunday 22nd February 2026
We are looking to conduct first interviews for this position on Thursday, February the 26th and Monday, March the 2nd.
N.B. If you are interested in applying for this role we recommend doing so asap as we reserve the right to close this advert early should the demand be especially high.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
To apply for this role, you will be asked to provide some personal information along with a copy of your CV and a cover letter which details how your skills and experience met those detailed above.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.
