5 IT support analyst jobs in London, Greater London

About The Role

What if you could use your relationship-building skills and passion for technology to help shape the way one of the UK's leading charities uses technology? Imagine being the bridge between our people and the technology that powers the vital support we provide to everyone affected by dementia.
As Technology Business Partner, you'll connect our business areas with the Technology, IT, Data andDigital functions that make change happen. You'll develop a deep understanding of the strategic needs of your assigned business areas and make sure our technology offer genuinely meets them. Your ability to listen, influence, and build trust will be just as important as your technical knowledge.
From supporting Product Owners through change programmes to managing stakeholder relationships and helping build product roadmaps, you'll be at the centre of how we deliver technology that makes a difference.
About you:
You're someone who genuinely enjoys building relationships and can communicate with equal confidence whether you're talking to a senior leader or a colleague who is still finding their feet with new technology. You're curious, motivated, and able to translate complex technical concepts into language that makes sense to the people who need to hear it.
You understand that technology is only as valuable as the trust people place in it, and you take pride in being the person who builds that trust.
You’ll have:

- Proven analytical skills for transforming business needs into technology products, solutions, and services.
- Experience within a Business Partnering or similar business relationship role.
- Effective stakeholder management skills, with experience building long-term relationships and establishing shared goals.
- Experience collating and translating technical information for diverse audiences.
- Familiarity with IT and data processes, organisational operations, and change management.
- Knowledge of product management concepts and the ability to lead requirements and capability gathering workshops.
- Good working knowledge of the Microsoft suite, ITIL framework, and project management methodologies such as Prince2 and Agile.

What you’ll focus on:

- Acting as the strategic link between Product Owners and the Technology functions that support business change.
- Understanding the strategic and technology needs of assigned business areas and ensuring our service offer meets them.
- Maintaining and nurturing stakeholder relationships to manage demand, expectations, and the delivery of technology solutions.
- Gathering high-level business requirements and defining scope through interviews, workshops, and cross-functional sessions.
- Working with Business and Data Analysts to define new capabilities, create project documentation, and support pipeline demand management.
- Helping define and communicate new services, ensuring alignment between business needs and technical capabilities.
- Working with the IT Trainer to develop a community of Technology Champions across the Society.

Could your ability to connect people and technology help us deliver greater impact for everyone affected by dementia? If you're ready to bring your relationship-building skills and technology expertise to a role with real purpose, we'd love to hear from you.

Important dates:

Application deadline: Sunday 13th September at 23:59pm
1st stage interviews begin: Thursday 24th September
2nd stage interviews begin: Wednesday 30th September

About Alzheimer's Society - who are we and what’s our mission?

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our hiring process

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.

Giving back to you

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Age UK is recruiting for a Finance Analyst for a 6-month fixed term contract.

In this role you will support the Finance and Corporate Services team to provide high-quality financial data analysis, develop modelling and provide business intelligence for the organisation.

Key areas of responsibility are:

Financial Analysis: With the support of the FP&A Manager, work with operational managers and directors to identify and develop modelling to give high level business insight to drive operational and strategic decision making.

Reporting: Develop periodic reports for management. These reports may include return on investments, cost analysis and forecast modelling.

Budgeting: Assist in the preparation of the company's budget and forecasts, which may involve preparing financial models and forecasting future demand for services and cost analysis as well as assisting with loading budgets into the system.

Financial Projects: Participate in cross-functional projects and initiatives involving finance and other departments.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is at One America Square, London (EC3N 2LB) and you would be expected to attend as and when required.

Please note: Annual salary advertised (35 hours per week) - Pro rata for 6 months.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
* Experience of working to deadlines (I)
* Bachelor's degree in Finance, Accounting, Economics or related field (A)

Skills and knowledge
* High proficiency in financial modelling techniques (A, T)
* Strong fluency with Excel formulas and functions (T)
* Analytical Thinking: Ability to analyse financial data and create financial models for decision support. (T)
* Organisational Skills: Ability to manage multiple projects simultaneously. (I)
* Attention to Detail: High attention to detail and accuracy. (A, I, T)
Personal attributes
* Teamwork: Ability to work as part of a team and support others to achieve shared goals. (I)
* Communication: Ability to distil complex issues to understandable and actionable items. (I)
* Self-starter with excellent interpersonal communication and problem-solving skills. (A, I)
* Systems: Aptitude for picking up new IT systems. (A, I)

Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
* Proven experience of business finance or other relevant experience
is advantageous but not essential (A, I)

Skills and knowledge
* Experience of building detailed models within Power BI advantageous but not essential (A, I)

What we offer in return

• Competitive salary, 26 days annual leave (pro rata) + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.

This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.

You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.

What makes this opportunity different

This role offers more than traditional database administration.

Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.

You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.

What you’ll be doing

You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:

• Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
• Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
• Delivering clear training, guidance and practical support to CRM users
• Managing data imports, cleansing, audits and database administration
• Monitoring data quality and improving how supporter information is recorded
• Working with stakeholders to understand their needs and improve systems and processes

About you

You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.

You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.

You’ll bring:

• Proven ability to learn new systems quickly and develop advanced knowledge
• Strong data manipulation skills using Excel, Access or comparable tools
• Highly developed problem-solving skills
• The ability to investigate data or system issues methodically
• Experience managing several stakeholders and competing requirements
• The ability to draw out requirements and translate them into practical improvements
• Strong communication skills and the ability to explain technical information clearly
• A proactive approach and a high level of initiative

It would be helpful, but not essential, if you have

• Experience of working within a charity
• Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
• Experience using ImportOmatic or a similar data import tool
• Experience designing and delivering systems training
• Experience creating user guidance or process documentation
• Experience supporting CRM adoption or system change 

Benefits:

• Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
• 27 days’ annual leave plus bank holidays, rising to 29 days after five years
• A contributory pension scheme with employer contributions of up to 6%
• Life insurance for eligible pension scheme members
• Enhanced maternity and adoption leave and pay
• Employee assistance and confidential counselling services
• Flexible working options
• Subsidised on-site canteens
• A bright, modern Chelsea office close to South Kensington station
• The technology and equipment needed to work effectively from home

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all

Every grant you win becomes someone's first conversation in English, their first step into a job interview, their first time speaking up at a housing tribunal.

English for Action (EFA) is looking for a Partnerships Manager to grow the funding that powers our free, participatory ESOL classes for around 400 migrants across London. Our classes don't just teach English, they build the confidence and collective power people need to organise around housing and employment rights.

About the role

Working closely with our Fundraising Lead, you'll take real ownership of relationships with trusts, foundations and corporate funders, while helping shape how we diversify our income going forward. This is a role with genuine scope to bring your own ideas and see them through, not just execute someone else's plan.

You will:
- Write compelling grant applications, funding proposals and reports that win and retain funding
- Research and build a realistic pipeline of trusts, liveries and corporate foundations
- Develop and maintain strong relationships with existing donors and prospects
- Contribute to EFA's fundraising strategy, including newer income streams such as statutory, corporate, individual giving, membership and events
- Liaise with our Executive Team, Hub Leads and Project Managers so funding proposals stay grounded in what's actually happening in our classrooms and communities
- Maintain accurate donor and grant records on Donorfy, and support monitoring and evaluation of project outcomes

About you

You don't need a degree, and you're not expected to tick every box, nobody does. We're looking for someone with a track record of successful grant writing, strong research and relationship-building skills, and the organisation to manage multiple funding deadlines at once. Knowledge of the UK charity sector and UK trusts and foundations is essential; experience with public sector or EU education funding is a bonus.

If you have lived experience of migration and/or learning English as an additional language, we'd love to hear from you and how you'd like to draw on it in this role.

About EFA

English for Action provides free, participatory, empowering ESOL classes for migrants in London, spaces where students build community and organise collectively around issues like employment and housing rights. We're a national centre of good practice for a radical, participatory approach to ESOL, and we share this approach through training, research and partnerships. We're a team of 11 staff, a wider team of volunteers, and 7 trustees, run through shared leadership rather than a CEO, decisions are made collaboratively, and we aim for our structure to reflect that.

What we offer

- 22.5 hours (3 days) a week, mostly remote, with just monthly in-person meetings in London
- 28 days' annual leave (pro rata) after probation, plus bank holidays, plus a full week's paid closure over Christmas
- 6% matched pension contribution
- Enhanced sick pay, and enhanced maternity/paternity/adoption/shared parental leave
- Wellbeing allowance and full entitlement to leave for sickness, including mental ill-health
- A genuinely flat, non-hierarchical culture with collaborative decision-making on strategy and practice
- Tech and cycle scheme, and actively encouraged continuous personal development

Equal opportunities

EFA particularly encourages applications from people of colour, who are currently underrepresented at EFA and across the charity sector, and from people who have experienced moving to the UK or have English as an additional language. Where two or more candidates are of equal merit, priority may be given to a candidate from a less well-represented group. Please let us know about any access or other requirements we can accommodate.

Closing date: 11.59pm, Wednesday 30th September 2026
Skills test: w/c 5th October 2026 (writing and budgeting)
Interviews: Friday 9th / 16th October 2026

Questions before applying? Email Gina Rodriguez (HR Lead)