• Are you looking for volunteer roles ?

    Go to volunteering section

41

It support officer jobs in birmingham

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Kapella, Birmingham (On-site)
£38,000 - £42,000 per year
Seeking an experienced manager to lead and develop our operations and support for service delivery.
Posted today Apply Now
Top job
Lifelites, Remote
£32,000 - £39,000 per year pro rata
Seeking a talent corporate fundraiser to secure significant and sustainable income from corporate partnerships.
Posted 3 days ago Apply Now
Closing in 5 days
Learning on Screen - The British Universities and Colleges Film and Video Council, Remote
£40,000 (£50,000 per year FTE)
Posted 1 day ago
Closing in 2 days
Rosa Fund, Remote
£35,700 per year FTE (£21,420 for 3 days per week)
Managing day-to-day finances, administration and systems, this is a varied and hands-on role.
Posted 6 days ago
Blesma, The Limbless Veterans, Remote
£51,693.3 per year
Are you a welfare officer with experience seeking a position in the military charity sector that makes a difference?
Posted 3 days ago Apply Now
Closing in 2 days
Chartered College of Teaching, Remote
up to £450 per day (inclusive of VAT)
Posted 2 weeks ago Apply Now
Kentown Support, Remote
£55,000 - £60,000 per year
Kentown Support is a new charity with an ambitious vision for children's community palliative care in the UK. Help us make it happen.
Posted 1 day ago Apply Now
TACT, West Bromwich (Hybrid)
£26,854 per annum (increasing to £29,838 in 18 months) + £750 per annum Homeworking Allowance
Posted 1 day ago
Closing in 7 days
The ME Association, Remote
£25,000 - £27,000 per year
Posted 1 week ago Apply Now
Closing in 3 days
United Reformed Church (West Midlands) Trust Ltd, Birmingham (On-site)
£29,316 per year (based on full-time equivalent of £48,860)
Part-time Synod Property Officer sought to provide technical expertise on buildings and property owned by the URC West Midlands Trust Ltd.
Posted 1 week ago
Cleft Lip and Palate Association, Remote
£28,000 per year (pro rata)
Posted 1 week ago
Closing in 5 days
More Than A Roof, Coventry (Hybrid)
£25,000 per year
Posted 3 weeks ago Apply Now
Page 1 of 3
Birmingham, West Midlands (On-site) 1.3 miles
£38,000 - £42,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.

As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues.   You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

· Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in operational management, ideally in third sector, health, or community services.

· Strong administrative experience and ability to oversee budgets, KPIs, and performance.

· Experience designing and embedding processes, policies, and systems.

· Confident in implementing technology and using data to drive decisions.

· Experience managing premises and creating safe, functional environments.

· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.

· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.

· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

About Kapella

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

Why join Kapella?

Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role. 

Closing date: Wednesday 5 November 2025.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
 

Application resources
Posted by
Kapella View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 17 October 2025
Closing date: 05 November 2025 at 15:50
Tags: Administration, Human Resources, IT, Counselling, Operations, Digital, Compliance / Quality, Customer support, Data Analysis, Delivery, Facilities, Health / Medical, Health and Safety, Logistics, Mental Health, Office Management, Recruitment, Wellbeing

The client requests no contact from agencies or media sales.