Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

We currently have a vacancy within our Individual Giving & Legacy Team for a Supporter Care Assistant to administer all aspects of the supporter care and retention programme.  Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role:

This role will assist the Supporter Journey Manager to administer all aspects of the supporter care and retention programme. As Supporter Care Assistant you will help run the supporter retention programmes, in particular, but not exclusively, Friends, helping the Supporter Care Team with all aspects of this work.

You will ensure that procedures for setting up supporters are followed and administered. You will work with our systems to ensure new supporters are added in a GDPR compliant manner and you will ensure they have a great welcome to the Trust . You will also support the wider fundraising team across various projects and regular tasks.

Job Purpose: Key Accountabilities

• Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter mailbox (email or post), including correspondence with supporters;  ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered.
• Ensure that new supporters receive an exceptional Welcome Journey - extract data from our systems to ensure fulfilment of Welcome packs for all new supporters;  ensure all supporters have welcome call and will supply welcome call data & will check returned data.
• Set up direct debits for new regular givers - manage the set-up and processing of all new direct debits from paper forms as well as electronic data; import new direct debits signs ups from suppliers and ensure that all information is stored correctly in the Trust CRM system.
• Set up procedures for supporters giving via mobile texts. The post will ensure that all set up, regular imports and exports are automated as much as is possible for text-giving, and that everything is GDPR compliant and has a programme of thorough tests.
• Import campaign data from suppliers - ensure that all data and UTM (or other tracking) is set up and in place when any campaigns and that correct fields and source codes are set up in our CRM system working with colleagues in IT and the data team; ensure an efficient supply of all data for email and mobile stewardship journeys ensuring exceptional supporter experience.
• Manage the database of supporters - all supporter feedback and changes to status or preferences are recorded accurately in the CRM and actioned as appropriate; take a proactive role in suggesting where better processes, systems and procedures should be put in place
• Cover the Legacy Giving Executive.
• Support the wider Supporter Development Team when appropriate such as making recommendations for future products and campaigns.

About you:

To ensure that we engage with and manage our supporters and deliver a positive experience with every contact, then it is essential to us that you understand what great customer service feels and looks like.  Positive interactions matter to you and you care about providing prompt and clear communications to a very high standard.  You will be part of a very busy team at a time when we are growing, and your ability to be flexible within the team to support and ensure we deliver, to adapt as priorities change and manage your time effectively are essential.

• Proven track record in supporting a successful supporter care programme
• Demonstrable experience of processing and inputting personal data with a strong understanding of GDPR compliance
• Good experience in working with a range of systems and processes.
• Experience of dealing with customer/supporter queries, complaints, or requests  - strong and evident customer service mindset essential
• Excellent understanding on direct debits, standing orders, gift-aid and other payment methods.
• Excellent knowledge of CRM and database systems  - experience of SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Experience of working with wider teams and agencies to support supporter care programmes
• Competence in Microsoft Office, especially Word, Outlook, Excel and Access
• Highly organised with exceptional attention to detail

To Apply:click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

Interviews:  Initial interviews will be conducted virtually by MS Teams.   

If you have any questions about the role please contact the Recruitment Team.

In addition to your salary of  £19,594, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found on our website.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

Find our more about us on our website.

About Us

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

We are looking for a Legacy Development Officer to join our Fundraising Team and work with us to deliver our ambitious plans to accelerate growth in charitable income over the next 3 years.  This is a new role and will play an important part in growing and building new communities of supporters from the ground up. 

We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role

This role will lead development of the Trust’s legacy programme to maximise support and income generation through gifts in wills. Reporting directly to the Head of Individual Giving and Legacies, you will develop and deliver a comprehensive legacy marketing and events programme for our key audiences to create a sustainable legacy income pipeline.  To successfully deliver our Legacy programme you will work closely with your Individual & Legacy Giving Team colleagues, and stakeholders across the Trust, within the Marketing & Supporter Development Team, Insight and Evidence Team,  Strategic Transformation Team & Finance Team. Ability to influence senior stakeholders internally and externally is essential for success.

Key accountabilities:

Legacy marketing programme

• Develop & lead delivery of the marketing activity that will lead to the Trust having a pipeline for legacy giving. This may include work around direct mail campaigns, telemarketing, digital marketing and production/fulfilment of materials.
• Co-ordinate, plan and evaluate legacy campaigns and initiatives, including free will-writing schemes, legacy promotion consortia, exhibitions and other relevant promotions.
• Plan and deliver a bespoke legacy engagement events programme, designed to overcome barriers and move prospects through the legacy decision-making process. The role holder will be expected to work at events, which could be evenings and weekends, and must be able to travel.
• Develop partnerships with recognised industry specialists such as the Free Wills Network and Co-ordinate with our external legacy administration agency to support day-to-day administrative tasks for the legacy programme including soft thanking.

Fulfilment and Management of Legacy enquiries

• Receive and collate information such as legacy responses, enquiries and various supporter communications, ensuring timely processing on the Trust’s systems while maintaining accurate and reliable records, including recording of suppressions and data consents.

Supporter Stewardship

• Ensure accurate reporting frameworks are established & managed to provide clear evidence/monitoring of the Legacy pipeline.
• Use insight and data to deepen our understanding of our supporters to inform the development of the stewardship programme, working alongside the Supporter Journey  Manager and the Supporter Care Team to ensure there are specific and bespoke Legacy touchpoints.
• Ensure all supporters receive the best end-to-end supporter journey experience that includes relevant points of inspirational engagement & key messages to deepen relationships & drive conversions.
• Support the wider Individual Giving and Legacy team when required to steward all supporters and respond to enquiries.
• Build up a good relationship with the finance team and ensure they understand our systems and processes and can create and pull reports that accurately reflect our forecasting and budgets.

About you

• You will be able to demonstrate a strong literacy and numeracy skills.  You may be degree level educated, however this is not essential.
• Experienced legacy fundraiser with a proven track record in securing gifts in wills, with the ability to apply specialist marketing knowledge in legacy giving.
• Minimum two years’ experience in promotion and coordination of legacy programmes working for or on behalf of a not-for-profit organisation
• Evidence of creating and organising specialist events and communicate effectively 
• A sound knowledge of the Code of Fundraising Practice, data protection rules and other relevant sector regulations.
• Ability to develop relationships with potential supporters but also internal & external stakeholders.
• Excellent administrative and organisational skills, with a keen eye for detail.
• IT skills including MS Office (Word, Excel, PowerPoint, Teams) & fundraising databases
• Strong influencing skills
• Excellent interpersonal skills with ability to adapt confidently and effectively to face to face, virtual, and telephone meetings
• Work positively and proactively within a busy and successful individual and legacy giving team.
• Ability to prioritise and and deliver to sometimes tight deadlines.

To Apply:click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

Interviews:  Initial interviews will be conducted virtually by MS Teams.   

If you have any questions about the role please contact our Recruitment Team. 

What We Offer

In addition to your salary of £30,000 - £33,545, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found via our 'apply' portal.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

ACCEPTING APPLICANTS FROM ANYWHERE IN UK

• Are you experienced in delivering workshops to young people in secondary schools?
• Do you want to make a genuine difference to disadvantaged young people?
• Are you motivational and inspiring?

If so then you might be the person we are looking for…

We are looking for motivated and inspiring individuals to deliver dynamic, exciting, and innovative workshops to large groups of young people in schools up and down the country (largely focused in England).  

We are looking primarily to recruit facilitators from the following regions in England:​

• Midlands
• South of England
• North East
• East of England

However, we will also consider applicants based in other locations.

This position requires you to have demonstrable evidence of experience delivering workshops to large groups of young people (11-18) in a schools-based context.

Your CV and supporting statement should detail your experience of this clearly and succinctly.

Applicants without experience of delivering workshops to large groups of young people in schools will not be considered.

The Talent Foundry is an independent education charity dedicated to opening the doors of opportunity to young people. We seek to level the playing field by ensuring that every child has access to the same opportunities as their peers. We deliver a range of workshops to students in schools across the country, covering a variety of themes including employability, technology, engineering and media. 

The rate will be £200/day, classed as over 3 hours.

Specific Responsibilities relating to the role of Freelance Facilitator:

• Deliver dynamic, professional and informative workshops to a variety of young people in schools and other education-based contexts
• Act as ambassador for The Talent Foundry and our corporate partners
• Motivate, inspire and support the young people that take part in our workshops
• Deliver the workshop content as directed by the relevant Programme Manager
• Act as a key point of contact for teachers and corporate volunteers for each workshop

Other General Responsibilities:

• Operate as a flexible team player and provide a high level of customer service to schools and anyone connected with The Talent Foundry.
• To be aware of, and comply with, all policies and procedures at The Talent Foundry including health and safety, reporting any concerns to an appropriate person.
• To be aware of, and support, diversity and equal opportunities for all, appreciating and supporting the role of other professionals.
• To contribute to the overall ethos, work and aims of The Talent Foundry.
• To attend and participate in meetings and events as required.
• To participate in training and other learning activities as required.

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Talent Foundry Safeguarding and Child Protection Policy and Procedures at all times.  If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report this in line with the Safeguarding policy. 

The Talent Foundry is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.  Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

Due to the high volume of applications we receive, only shortlisted applicants will be contacted. 

We are looking for facilitators to join our team starting ASAP. 

Join us in this exciting and dynamic role to modernise our technology infrastructure, including the design and implementation of a new CRM system.?The project is a critical project that will underpin Fundraising’s long-term goals but also have significant impact on the CRM needs of the organisational at large including support for our services and other areas. This is a great time to join the society as you will have the opportunity to really make a difference within our Data Team

CRM Project Technical Lead Responsibilities:

The CRM Functional Lead – Technical is a fixed term contract role accountable for ensuring the technical needs of our Data, IT and other organisational needs are represented within the Fundraising CRM replacement project.? The role will ensure considerations such as security, performance, architectural design, testing, data migration, reporting and other non-functional needs are properly articulated and tracked throughout the project cycle. This role will drive the procurement, design and implementation of the technologies required whilst providing the right framework to give rigour to the project and our technical choices.?

CRM Project Technical Lead Requirements:

The successful candidate will?have extensive?experience and?knowledge leading CRM replacement projects or?similar large system projects.?

You’ll?bring a?solution focused and structured approach to the role?and confidently?lead through?change.?

You’ll?have excellent understanding of technical considerations and terms required to consider all technical aspects of the project.??

You’ll?have a?proactive?and engaging?approach?and enjoy working in a collaborative and consultative way with strong personal accountability.??

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: CRM Functional Lead - Technical
Location: Home Worker (England, Wales and NI)
Contract type: Fixed Term Contract, 3 years
Hours: Full time, 35 per week
Salary: £42,417 - £47,660 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 09 August 2021
Interview Date: TBC

You may have experience of the following: IT Security, Performance Analyst, IT Project Manager, Architectural Design, Testing, Data Migration, Reporting Manager, IT Manager, Project Manager, etc.

Ref: 101 378

Central England Law Centre is the UK’s largest Law Centre, with a national reputation for innovation and excellence in its legal practice. We are a charity that provides free specialist legal advice to people in Coventry and Birmingham who are most in need. We advocate for people, challenge unfair decisions, take cases to the highest courts and work in partnerships with other support services. We work tirelessly to fulfil our vision of a society where people’s rights are upheld, their needs met, and in which everybody can thrive.

At the heart of its approach is total commitment to services that address all the interconnected problems people face in their everyday lives. Poverty lies at the core of these issues. We need to build a stronger response that reaches those who are least likely to know that they have legal rights.

This is a fantastic opportunity to play an essential role in a friendly organisation that is trying to make a difference to the lives of people in our communities who are most vulnerable. You will play a significant role across the organisation, including taking responsibility for the efficient and effective use of IT and providing support to staff and volunteers in the effective use of key law centre systems (Office 365 inc SharePoint and legal case management system) and key administrative processes. You will also be responsible for collating and sharing the best practice for effective operation of law centre and team activities, maintaining and developing our internal training and learning resources, managing key equipment and coordinating the relationships with our IT and digital partners.

The Law Centre is in the heart of the City and a 5-minute walk from the railway station. Our terms and conditions include a 37-hour week, 28 days holiday (rising to 35 days after 5 years service) plus 8 statutory days, and pension scheme membership.

Salary

Up to £25,540 depending on experience
Closing date: 10am - 9th August 2021
Interviews: 12th August 2021

We strive to be an Equal Opportunities employer.

As a Disability Confident Committed Employer, we have committed to
ensure our recruitment process is inclusive and accessible, offering an
interview to disabled people who meet the minimum criteria for the
job.

Victim Support is looking for an Initial Response Officer based in our Bedworth, Warwickshire offices.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

We are looking for a full time, 37.5 hour, Initial Response Officers who will make contact with victims of crime who live in Warwickshire.

You will be based at Bedworth Police Station. Police Vetting is a mandatory requirement for this post. While waiting for vetting to be completed you will temporarily be based at Leamington Justice Centre, so the ability to travel to Leamington Spa will also be required. Train/ travel costs to Leamington will provided if the distance is much further than travel to Bedworth.

The Initial Response Officer will work alongside the Harm Hub identifying vulnerable victims of crime. The main duty of this role is to make contact with those affected by crime throughout Warwickshire to assess victim's needs and commission a range of services to support these needs. We are looking for applicants who have the skills and the motivation to be part of our team and would thrive in a busy and varied working environment.

The successful candidate will be proficient in IT, be able to communicate effectively both verbally and in written form, have good telephone skills and an understanding of the impact of crime on individuals. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and control over your own emotions and a strong focus on customer service.

DBS check and Police Vetting are a requirement of this role

Hours of work are Monday to Friday 9am until 5pm. You will occasionally be expected to work outside of these hours to meet the needs of clients or to attend events.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Location: Any of our UK Trust offices

This is a fantastic opportunity for an accomplished delivery manager to join The Prince’s Trust, leading the work of our Operations Systems team.

Making an impact on young people is at the heart of what we do. Your role will help our technology team effectively deliver change, ensuring our frontline teams have access to systems that meet their needs and are as efficient and effective as possible. We have an exciting transformation agenda ahead of us and need the support of an exceptional delivery manager, as maternity leave cover, to make things happen!

Most importantly you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture.

What you will do:

• Plan, manage and assume overall accountability for the delivery and ongoing optimisation of a number of delivery streams across the Trust’s operational systems including both continuous improvement and major change initiatives
• Work with senior colleagues in Technology and across the organisation to facilitate the solution design process to ensure that project requests can be effectively scoped, budgeted and signed off
• Take a hands-on role in leading the full delivery lifecycle; leading and demonstrating through actions and coaching what good practice looks like.

What we need from you:

• Excellent project delivery skills, with experience of scrum-based delivery – we have adopted and fully embedded scrum, so you will need to lead and continuously improve these ways of working
• Strong ability to bring control and order to ambiguity, enjoying the challenge of overcoming problems due to a desire to continually improve the way things are done
• Experience leading the work of business analysis and test teams.
• Excellent communication and stakeholder management skills.

For more information and to apply, please go to our website.

To be considered, you will need to add your CV and a covering statement as to how your experience fits the role criteria. We are currently receiving high volumes of applications, so we urge you to complete a supporting statement, otherwise, your application could be unsuccessful. We are advertising two Delivery Manager roles at the moment for two different teams. Please feel free to apply for both if you are interested in both and use your cover letter to explain any preferences.

We have ambitious and exciting plans to progress and transform how we deliver our technology provisions across the Society and as such, are seeking an Associate Director for Technology and Infrastructure.

This is an exciting new opportunity within the Society giving you the chance to really make a difference within our Technology, Property and Facilities Teams. Your leadership will pave the way for our diverse and skilled teams and directly influence the modernization and transformation of our technology throughout the society.

As an Associate Director, you will be the driving force in influencing an inclusive, high performance, collaborative culture whilst embedding our values and achieving continued growth through innovation. You will deliver effective and efficient digital tools and capabilities that provide fit for purpose workplaces as set out in our strategic plans and be a driver in championing a culture of data quality to enable ways of working to be evidence led. You will lead on strategic planning, development and implementation of specific initiatives and transformation projects across the society.

Associate Director Responsibilities:

You will provide strategic leadership and make an impact, continuous improvement, building external and internal relationships.

• Develop and own clear and coherent strategic plans across our technology and infrastructure that are aligned with the Corporate Strategy and leading the delivery of these plans.
• Lead on and be accountable for significant transformation programmes, this includes modernisation of our IT infrastructure, business systems and data capabilities, and the provision of a fit for purpose office property portfolio.
• Ensure the provision of efficient and effective service delivery across the Society’s technology and property functions.
• Use your subject matter expertise to develop and manage plans and budgets that create a step change in the efficiency and effectiveness of our technology and infrastructure, delivering impact for people affected by dementia.
• Be accountable for working collaboratively with other Directorates and senior leadership colleagues to develop and deliver Society wide plans, projects, initiatives and decisions that ensure the Corporate Strategy and priorities are realised.
• Ensure that the voices of people affected by dementia shape the way we think, the way we act and the decisions we make.
• Use a range of internal and external data and insights to make evidence based decisions and develop plans.
• Lead, manage and support the Technology and Property & Facilities teams driving a culture of inclusion, high-performance and high challenge through objective setting, standards of behaviour, clear and timely communication and regular feedback.

Associate Director Requirements:

• Educated to degree level or equivalent proven experience with strong basis in computer science and business management.
• Proven ability to manage complex IT architectures and systems.
• Comprehensive awareness of existing and developing technologies and how these could be applied within a business context.
• Ability to recognise business opportunities and present a clear vision of how technology can be applied to achieve success.
• Proven track record of successful delivery of large and complex systems implementation.
• Able to work with stakeholder groups to successfully manage and embed change.
• Sound understanding of data protection regulations and of how these are interpreted.
• Experience of CMS and CRM products, data transfer methods and protocols and data security protocols
• Experience of contract management, contract negotiation and vendor management.

About Alzheimer’s Society:

Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.

Position: Associate Director - Technology and Infrastructure
Location: Home Worker (England, Wales and NI)
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £85,000 - £90,000 actual per annum (depending on skills and experience)

Closing Date: 12 August 2021
Interview Date: TBC

You may have experience of the following: Director of Technology, Head of Digital Infrastructure and Operations, IT Manager, Head of IT, Head of Infrastructure, Head of Infrastructure and Operations, IT Infrastructure Manager, Information Systems Manager, IT Infrastructure Support Manager, IT Operations Manager, Operations Manager, Project Manager, etc.

Ref: 101 255

Location: Any of our UK Trust offices

This is a fantastic opportunity for an accomplished delivery manager to join The Prince’s Trust, leading the work of our Digital team.

Making an impact on young people is at the heart of what we do. Your role will help our digital team build amazing products for Young People that meet user needs, deliver against strategic objectives, and meet the required quality and compliance standards.

Most importantly you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture.

What you will do:

• Plan, manage and assume overall accountability for the delivery and ongoing optimisation of digital solutions for Young People including both continuous improvement and major change initiatives
• Work with senior colleagues in Technology and across the organisation to facilitate the solution design process to ensure that project requests can be effectively scoped, budgeted and signed off
• Take a hands-on role in leading the full delivery lifecycle; leading and demonstrating through actions and coaching what good practice looks like.

What we need from you:

• Excellent project delivery skills, with experience of delivery within hybrid waterfall and agile environments.
• Excellent knowledge of the technical development process and good practice, including an understanding of the importance of security, data protection, accessibility and safeguarding requirements
• Significant experience of managing a development team working on bespoke development and off the shelf products for online learning and online content repositories
• Strong collaborative and consultative approach working alongside a multidisciplinary digital team, including Product Managers, Business Analysts, Designers, Developers and Testers, as well as other specialist roles and functions across the organisation.

For more information and to apply, please go to our website. 

To be considered, you will need to add your CV and a covering statement as to how your experience fits the role criteria. We are currently receiving high volumes of applications, so we urge you to complete a supporting statement, otherwise, your application could be unsuccessful. We are advertising two Delivery Manager roles at the moment for two different teams. Please feel free to apply for both if you are interested in both and use your cover letter to explain any preferences.

Location: Any of our UK Trust offices

This is a fantastic opportunity for an accomplished data analyst to join The Prince’s Trust, working on our crucial Health & Social Care contract.

Making an impact on young people is at the heart of what we do so analysing and evaluating our services is key to informing the programmes we design and showcasing our success with partners and funders. We’re on an exciting journey to transform how The Trust users data and want you to be part of it!

Most importantly you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture.

What you will do:

• Lead the data strategy for our H&SC contract, driving our performance and showcasing our work with our supporters
• Work with a team of analysts to transform how we use data across the Trust to shape our services
• Create and maintain an infrastructure of systems and tools for undertaking analysis and supplying data and insights.

What we need from you:

• Strong analytics skills including use of data analysis tools such as Tableau, Power BI and Google studio, BI systems such as Oracle service cloud and software including R, Python and SQL
• Strong communications skills including both written and verbal outputs, including facilitating insight-based discussions
• Experience leading an analytics project or development of new functionality
• The ability to upskill and knowledge share with less experienced colleagues, this role will include line management of a less experienced analyst.

For more information and to apply, please go to our website. 

To be considered, you will need to add your CV and a covering statement as to how your experience fits the role criteria. We are currently receiving high volumes of applications, so we urge you to complete a supporting statement, otherwise, your application could be unsuccessful.

Content Management Executive
Reference: UL20212865
Location: Flexible
Salary: £22,986.00 - £25,500.00 Per Annum
Benefits: Pension, Life Assurance, 26 days Annual Leave (pro-rata)
Duration:12 months Fixed Term Contract

At the RSPB, we’re striving to make brilliant online content every day. We need somebody that can take our ideas and make them a reality, by building content across email, website, app and intranet.

Together we’ll come up with great ideas, and then it will be up to you to make our content look incredible, and function perfectly every single time.

What's the role about?

Content builds: You will build excellent, durable content that’s fit for purpose across our channels. You will lead on the creation of content across the website homepage and landing pages for our key campaigns, and you will support with our always on content.

Content management You will lead on the of content across our website pages, ensuring that our assets are up to date, relevant and impactful.

Supporting our devolved authorship programme: The RSPB is a big organisation with a range of priorities. You will give people the right access to our website and online communities, and teach them how to use and maintain our assets, so they can take control of their own content.

Essential skills and experience:

Technical content expertise: You know your SEO from your CMS and have a proven track record of building excellent content across multiple platforms. You must have experience of using CMS content tools with block-led building systems, and a solid understanding of coding. Bonus points if you can use Episerver, Marketing Cloud and Jira.

Digital knowledge: You understand what makes great digital content and you have bags of ideas for how the RSPB can improve our digital output to make us a leading light in charity digital comms.

Organisation: You thrive in a high-pressured environment and can keep your cool while juggling multiple projects at the same time. You know how to manage expectations and can communicate effectively with your teammates and key stakeholders.

This is a Contract, Full Time role. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Expiry date: 23:59, 12 August 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button and follow the instructions on our website.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

No agencies please.

Reports to: Education Programme Manager

Location:                      Birmingham, Manchester or London

Hours:                        37.5 hours per week, with occasional evening or weekend work (TOIL provided)

Contract: 2 year fixed term

Salary: £ 22,000 - £24,000

Language Requirements: Fluent in English. At least one target language is desirable and will be a advantage: Arabic, Tigrinya, Amharic, Dari, Farsi, Kurdish, Pashto, or Somali.

The Charity

Founded in 2015, Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home.

We offer effective and flexible employment and education support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations.

Since Breaking Barriers’ inception in 2015, we have grown to support in excess of 500 refugees per year. We are really excited that we are now expanding into new regions in the UK with an exciting opportunity to deliver services in Birmingham and Manchester.

We concentrate on getting things done in a flexible environment where everyone is encouraged to take ownership and contribute.

We are a team of over 40 employees supported by several hundred volunteers, who are all driven and committed to helping the refugee community in the UK.  We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved.

We are looking for someone who lives and breathes our values:

• Mission-led: our clients come before everything else.
• Welcoming: we want all people to feel happy, comfortable and secure with us.
• Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.
• Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.

Overall purpose of the role

Breaking Barriers’ Education Programme was started in 2017 to complement our core Employment support. The Programme is designed to enable refugees to achieve the level of English that is needed to enter the workplace or further education by providing supplementary courses to statutory provision. Covering a range of levels of English language courses, from Pre-Beginner to Business Writing, the Programme has expanded to include IT and Numeracy and Digital Skills, and aims to branch out into further courses. The Education Programme relies on skilled volunteers who support with curriculum development and lead our education courses helping our clients learn English and improve their IT skills.

The successful applicant will assist in the coordination of the Education Programme and develop it according to the emerging needs of Breaking Barrier’s refugee clients. They will take responsibility of the organisation and coordination of classes, welfare of the education volunteers, and communication with students. The key responsibilities outlined below are designed to provide an overview of the basic responsibilities required, but we envisage that the job holder will be able to take on more responsibility as they develop and as the organisation grows and changes. 

Key Responsibilities

Breaking Barriers runs education classes and training sessions to support its main employment programme. Your responsibilities will include:

• Recruiting students and organising classes and logistics (whether courses are taking place remotely or face to face)
• Working with the wider Education team to support education volunteers
• Conducting education volunteer screening calls and interviews; onboarding new volunteers and managing existing education volunteers (ensuring training is given and contribution is recognised and rewarded)
• Maintaining strong relationships with students and volunteers
• Liaising with volunteers and students by phone and email, providing information and dealing with queries
• Recruiting and managing course curriculum development volunteers
• Managing student attendance and communicate with them about their classes and upcoming courses
• Following current administrative processes, ensuring that it is completed accurately and on-time
• Ensuring that all data is accurately recorded and kept up-to-date through our CRM and other supporting documentation
• Following up with students and volunteers to collect feedback to support the effective monitoring and evaluation of the Education Programme
• Undertake the administration to set up additional new courses, such as sector specific training courses 
• Coordinate with the Employment team to ensure clients within the Education programme are receiving holistic support, and that the programme continues to meet the needs of refugees also receiving other types of support
• Take on additional duties and responsibilities, as and when needed, to ensure the smooth running of the Education Programme
   

Personal Specification

Essential  

• Excellent verbal and written communication skills. Able to communicate fluently in English
• A demonstrable interest and commitment to working with marginalised populations, particularly refugees or working within the education sector
• Confident in communicating with internal and external stakeholders via email and phone 
• Confident completing database work and numeracy-based tasks
• Able to work in a fast-paced environment and under pressure
• A high degree of accuracy. Detail oriented and meticulous
• Able to organise their own day-to-day work and assist in more complex organisational tasks
• Confident in using Microsoft Office and databases
• Willing to undertake all tasks that need doing, including routine work
• Flexibility to work alternative hours (evenings/weekends) on occasion, as agreed in advance

Desirable 

• Administrative experience
• Fluent in a second language such as Arabic, Tigrinya, Amharic, Dari, Farsi, Kurdish, Pashto, or Somali 
• Has a continuous improvement mindset. Looks for new and better ways to do things. 
• CELTA/TEFL qualification or teaching degree and experience teaching English to adults at a variety of levels
• Experience with developing syllabuses for English, IT and Numeracy and/or other educational programmes 
• Ability to proactively overcome challenges through adopting creative approaches and take ownership over existing and new project processes
• Lived experience. We welcome applicants from a refugee background

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:

• Why you are interested in the role and explain how providing free English and Training  courses can support refugees to find meaningful employment

• What skills and experience you would bring to be successful in this role

Do you have a passion and commitment to working for a charitable organisation.

Brushstrokes is an award-winning project in partnership with Father Hudson’s Care, The Infant Jesus Sisters and the parish of St Philip Neri, Smethwick. The project is well established with a proven track record in supporting refugees, asylum seekers and migrants in Sandwell and surrounding areas.

Part-funded by the National Lottery, the Employment Support Worker will develop employment support for new refugees and other migrants.  The role will assess and agree employment action plans and provide advice, training and support 1-1 and through groupwork to enable individuals to move into employment, education and training. A key part of the role will be to build networking links to create routes into employment and training.

With experience of developing and delivering employment support to the client group, the successful candidate will have knowledge of local/sub-regional employment support, training and apprenticeship programmes and the ability to undertake assessment and develop employment action plans with individuals. You will have excellent verbal and written communication skills and good all-round IT skills.  An enhanced disclosure from the Disclosure & Barring Service will also be requested for the successful applicant.

You will have the ability to work with people from differing social and cultural backgrounds, be flexible and committed to our ethos of welcoming the stranger.

We are looking for some flexibility to undertake evening and weekend work.

We encourage applications from those who have a lived experience of migration.

Father Hudson’s Care is a committed employer that proactively pursues our ambitions for equality, diversity and inclusion in all that we do, building on our core values.

As a reward for your dedication to our services we offer the following:-

Benefits:-

• Enhanced disclosure from the Disclosure & Barring Service funded by the Society.
• Supported and bespoke full induction programme
• Enhanced Society Sick Pay and Statutory Sick Pay upon qualifying period
• Enhanced Annual Leave entitlements
• Group Company Pension Scheme upon qualifying period
• Access to our Employee Assistance Programme offering confidential support on

personal and professional matters

• Refer a friend scheme
• Employee suggestion scheme accessible via intranet
• On line Payslips
• Excellent free on line and face to face training to help develop and enhance your

skills

• Investing in our employees enhancing developmental opportunities
• Long Service Awards

Interviews will be held on 26th August 2021

Job Description- Resettlement Coordinator

Reporting to:  Resettlement & Integration Manager (RIM)

Responsible for:   Resettlement Caseworkers, Integration Officers, Bank Staff, Volunteers

Salary:  £24,717 to £26,556 depending on experience

Hours: 35 hours full time

Contract: 12 months

Probation period:  4 months

Location: Wolverhampton but will require occasional travel to Walsall and Birmingham

The Refugee and Migrant Centre (RMC) is an established and vibrant charity working with new communities in the Black Country and Birmingham. We are seeking a Resettlement Coordinator to work on our resettlement programme in Wolverhampton.

About the role

The aim of this role will be to enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.

As Resettlement Coordinator you will work closely with integration officer’s/resettlement caseworkers, volunteers, bank staff, the Resettlement & Integration Manager and other teams within RMC to provide a wraparound service to our clients across Wolverhampton. Key elements of the service will include support with housing, health, education and employment.

There will be a requirement to record and document contact using online systems, ensuring an evidence based practice model of working and seamless support delivery for our clients.

Purpose of post

• To support refugee families and/or individuals who have newly arrived to the UK.
• To enable clients to sustain independence within their new communities.
• To provide bespoke support and intervention based on client individual needs.
• To work alongside BBO, Casework and Health teams within RMC as well as other organisations to assist refugees to reach their own goals and aspirations as part of their integration in the UK.
• To ensure that all client details are always accurate and up to date and to prepare quarterly output reports for the Project Manager
• To support the RIM and oversee the Resettlement and Integration Administrator with the compilation of statistics and reports.  

Main duties and responsibilities

Coordination/Line Management:

• To provide day to day supervision to integration officer’s, resettlement caseworkers and bank Staff
• To coordinate staff attendance, workload, sickness, annual leave and performance with support of the Resettlement & Integration Manager and the HR Manager
• To train, develop and support integration/resettlement volunteers alongside the Volunteer Manager and the Resettlement & Integration Manager

For service delivery – to be responsible for the day to day coordination of the service by:

• Provide initial reception and orientation.
• Carry out a holistic Integration and Safety Planning considering individual needs and local services landscape
• Negotiate specialist intervention with external agencies and supporting staff and volunteers to engage with stakeholders who are part of service delivery

• To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year and beyond. This includes but is not limited to:

• Checking suitability of properties with Spring Housing Association and/or appropriate housing provider
• Welcoming families upon arrival at a UK airport
• Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
• Working with Social Services to ensure all special needs are addressed;
• Registering for benefits, ensuring that refugees understand their financial rights and responsibilities;
• Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services;
• Registering and supporting children with local schools;
• Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly-arrived adults;
• Sign-posting and assisting in training, education and employment to ensure long term independence;
• Organising trips and outings to places of interest and providing opportunities for social interaction.
• To coordinate and provide holistic support around all areas of need including housing, welfare, employment, substance misuse, immigration/legal and social engagement.

For the Charity

• To play an active role in one or more RMC’s working groups as required.

• To liaise with other teams in RMC as appropriate.

• To attend regular team meetings, in order to share information, coordinate services and foster effective and supportive team working.

• To participate in supervision, appraisal and training as agreed with the Resettlement & Integration Manager.

• To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on Resettlement Log sheets/RMC’s database).

• To carry out other duties consistent with the nature of the post, and in furtherance of the project.

• To carry out all the above in accordance with the aims, values and policies of RMC, in particular, confidentiality, impartiality and Equal Opportunities.

The above duties will be prioritised by the Head of Services in consultation with the post-holder and their line manager.  The post-holder may be asked to re-organise his/her work in order to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time.  This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.

Candidate Specification

All experience may be paid or voluntary, full or part-time, in the UK or overseas. Candidates will be short-listed on the following specifications:

Experience – essential

• Minimum 2 years’ experience in a similar role
• Experience of working with vulnerable people and an understanding of the needs of refugees, and the issues or difficulties which may affect their resettlement.
• Experience of comprehensively assessing need and creating Support and Safety plans for vulnerable persons/families
• Experiences of supporting people to address their needs through support planning, case management and an understanding of the importance that this must always be a two-way process
• Experience of working with a wide range of professionals to access needs led intervention.
• Experience of working within a multitier and multiskilled staff team

Knowledge, Abilities and Skills – essential

• Knowledge and awareness of how to engage with hard to reach individuals, and understanding of the potential barriers to active engagement.
•  An understanding of the issues facing refugees during integration to a new community.
• Good knowledge of the services available to support refugees.
•  Proven ability to communicate and negotiate to a high level and build strong partnerships, both verbal and non-verbally with stakeholder and partner organisations.  
• Good organisational and monitoring skills, with the ability to prioritise.
• Excellent administrative skills including good computing skills and the ability to use I.T. applications.
• Understanding and a commitment to diversity and equality, with demonstrable cultural competence.
• Ability to lone work and complete delegated task with own initiative.
• Ability to be flexible to the needs of the organisation.
• Excellent verbal and non-verbal communication.

Desirable

• Experience of providing outreach support to families at external appointments as well as in their own homes.