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It systems manager jobs in Charing cross, greater london

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Hackney Migrant Centre, Hackney (On-site)
£37,713 FTE salary inclusive of £4,226 London Weighting (Actual salary 0.4 FTE/2 days per week: £15,085)
Posted today
Association of Provincial Bursars, Remote
£40,000 - £45,000 per year
Posted 4 days ago
Support Through Court, Remote
£41,075 per annum (£13,692 – Pro rata 4 months)
Posted 4 days ago Apply Now
Closing tomorrow
Bowel Cancer UK, SE11, London (Hybrid)
£28,804 per year, plus £2,000 London weighting if applicable
Posted 2 weeks ago
Hackney Migrant Centre, Hackney (Hybrid)
£33,213 FTE salary inclusive of £4,226 London Weighting (Actual Salary 0.8 FTE/4 days per week: £26,570)
Posted today
Closing tomorrow
Students' Union UCL, London (Hybrid)
£36,433 - £41,833 per year (inclusive of London allowance)
Posted 3 weeks ago
Closing tomorrow
Social Interest Group, London (On-site)
£27,000 per year
As a Mental Health Recovery Worker, you will play a key role in supporting individuals on their journey to recovery
Posted 2 weeks ago
Page 13 of 14
Epsom, Surrey (Hybrid) 12.11 miles
£33,000 - £35,000 per year
Full-time
Permanent
Job description

We are looking for a Quality & Service Improvement Officer to join our Quality and Service Improvement Team. You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. The team sits within the operations directorate and is split into Safeguarding and Caller Support and Quality and Service Improvement. Between us and the senior volunteers that work alongside us we support 201 branches, over 20,000 amazing volunteers across the UK and Ireland whilst ensuring we provide a safe and effective service to our callers.

Contract

  • £33,000-£35,000 per annum plus benefits
  • Full Time (35hrs per week)
  • Permanent
  • Hybrid working with link to Ewell office
  • In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
  • We are passionate about flexible working, talk to us about your preferences 

What You’ll Do

You will be providing expert advice, guidance and support to specialist and senior volunteers and staff, in the management and application of a range of Samaritans quality assurance policies and procedures.

You will also be supporting caller feedback processes as well as new project developments.

What You’ll Bring

  • Experience of working in quality assurance or quality management
  • Excellent understanding and experience in the use of a broad range of quality assurance techniques and methods
  • The ability to accurately assess and to report on large amounts of information
  • Good understanding and experience of applying quality, data protection and safeguarding legislation and processes
  • Understanding of the needs of a wide range of vulnerable service users
  • Experience of working with and managing support for individuals in distress or with complex emotional/mental health needs

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Full Job Description and Person Specification below.

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

​Applications close: 29th April

Video Interviews will be held between 5th and 12th May

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Application resources
Organisation
Samaritans View profile Organisation type Registered Charity Company size 101 - 500

We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.

Samaritans logo Play
Posted on: 15 April 2026
Closing date: 29 April 2026 at 00:00
Tags: Customer Service, Compliance / Quality

The client requests no contact from agencies or media sales.