Jobs in Alcester

We are recruiting a Support Manager to provide clear leadership, coordination and oversight of our support services during a period of growth. This role is pivotal in ensuring our services are safe, sustainable, well-governed and responsive to patient needs, while supporting staff and volunteers working in emotionally demanding environments. You will work closely with the Director of Research & Programmes and collaborate across the organisation to align support services with wider strategy.

This is an ideal role for someone with experience managing support or community services in the charity or health sector, who values clarity, collaboration and compassionate leadership.

Key Responsibilities

Service Leadership & Oversight

• Provide operational oversight of Make 2nds Count’s support services, ensuring high-quality, consistent delivery.

• Embed clear processes, boundaries and decision-making routes across support activities.

• Monitor service activity, risks and capacity, escalating issues appropriately.

Safeguarding, Risk & Quality

• Act as the operational safeguarding lead for support services.

• Ensure safeguarding, incident reporting and crisis procedures are embedded, understood and followed.

• Support a culture of emotional safety and reflective practice.

Team & Volunteer Support

• Line manage and support staff within the support team.

• Work with the Director of Research & Programmes to ensure appropriate supervision structures are in place.

• Support volunteers and facilitators through clear guidance, training pathways and escalation routes.

Planning & Collaboration

• Contribute to service planning, improvement and prioritisation.

• Work collaboratively with colleagues across the charity, including fundraising and communications, to ensure joined-up delivery.

• Support the evaluation and development of services based on insight and learning.

About You

Essential

• Experience managing or coordinating support, community or health-related services.

• Strong understanding of safeguarding in sensitive or high-risk environments.

• Experience supporting staff or volunteers in emotionally demanding roles.

• Ability to bring structure, clarity and consistency to complex service delivery.

• Confident communicator, able to navigate sensitive conversations with care.

• Comfortable working remotely and managing your own workload.

Desirable

• Experience in cancer, health, mental health or lived-experience-led services.

• Knowledge of governance, data protection and information management.

• Experience working in a small charity or resource-constrained environment.

• Understanding of trauma-informed or compassionate practice.

Why Join Us?

• Be part of a mission-driven, patient-led charity making a real difference.

• Work with a supportive, values-led leadership team.

• Flexible, home-based working.

• Annual leave enhancements over Christmas and New Year.

• Opportunity to shape and stabilise vital support services at a key moment.

How to Apply

Please submit:

• A CV (no more than 2 pages), and

• A supporting statement outlining how your experience meets the requirements of the role and why you are interested in working with Make 2nds Count.

We are committed to inclusive recruitment and welcome applications from people with lived experience of cancer.

Salary: £25,000 - £27,000
Contract: Permanent
Location: Remote, Home-Based

We are delighted to be supporting a brilliant charity in recruiting an Individual Giving Executive, a key role within a busy and ambitious fundraising team. This is an exciting opportunity to help drive supporter acquisition and engagement activity across a range of channels, contributing directly to the growth of the organisation’s individual giving programme.

As Individual Giving Executive, you will play a central role in planning, coordinating, and delivering multi?channel campaigns — from direct mail to digital and telemarketing. You will support with creative development, data selections, campaign setup, supplier coordination, and post?campaign analysis, ensuring activity is delivered to a high standard and to agreed timelines.

This is a fantastic opportunity for someone looking to deepen their experience in direct marketing and individual giving.

To be successful as Individual Giving Executive, you will need:

• Experience managing and delivering projects to agreed timelines.
• Strong communication skills and the ability to work effectively with internal and external stakeholders.
• Excellent organisation skills, attention to detail, and the ability to prioritise busy workloads.

If you would like to discuss this role with us, please give us a call and ask for Jake, or you can press apply and we will be in touch.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, the charity reserves the right to end the application period sooner.
 

Summary

This is a unique opportunity to join one of the oldest charities in the UK in a flexible, part time general managerial capacity, supporting the Trustees. The ideal candidate will have a professional qualification in accounting, property or the law and is comfortable working with professional advisers across all these disciplines. The appointment of this senior role arises by the retirement of the current incumbent, and the role offers a competitive rate which will depend on qualifications and experience.

Background

The King Henry VIII Endowed Trust, founded in 1545, holds a portfolio of c. £80m in Equities, Bonds, Land and Commercial Property, part of the Total Return from which (£2.5m in 2025) is distributed in Warwick in accordance with its Charity Commission Scheme, as follows:

· 50% Anglican churches in Warwick and Budbrooke

· 30% Warwick Schools Foundation - means tested bursaries and community activities

· 20% as grants for the “benefit of the inhabitants of Warwick”

The Trust has up to 12 trustees (4 nominated, 8 co-opted), who meet quarterly. At present, there is a Clerk & Receiver (role being renamed to COO), a deputy Clerk (who deals mainly with grants and organising meetings) and an accountant – all part-time and self-employed.

The current Clerk is retiring and is a Chartered Accountant who has held the role for 16 years, during which time the Trust has gone through a period of change. The Trust is now in a stable stage, where the priorities are managing our financial, land and property assets in order to maintain our distribution. The role is being renamed to Chief Operating Officer to better reflect the role, and would ideally remain a self-employed role.

The typical work load is likely to require about 10-15 hours per week, which fluctuates and is focused around the quarterly meeting and annual accounts. There is potential for 2 areas of land to be included in the local plan which will create additional opportunities.

Role specifics

Financial Investments

· Liaise with the investment managers (Currently: CCLA, Navera, Savills, Royal London)

· Manage any short-term deposits with HSBC

Property

· Liaise with property advisers (Margetts and Cushman & Wakefield) to manage the Trust’s property (currently an office block, a pub, a shooting range and 3 blocks of farm land)

· Oversee St Mary’s Rectory. This is owned by the Trust and is provided free of charge to the incumbent at St Mary’s, through an agreement with the Coventry Diocese.

· Ensure any property sales or leases operate within charity law.

· Where land is in the Local Plan, work with advisers and/or promoters to obtain the best commercial deal.

Charity Commission

· Manage any changes required to the Trust’s Charity Commission Schemes and Orders.

· Ensure that the Trust operates within the limitations of these Schemes and Orders.

· Annual Returns

· Manage information on Charity Commission website

Beneficiaries

· Quarterly distributions – calculation and payment

· Liaise with beneficiaries as necessary

· Prepare reports for Trustees as required (e.g. Annual Grants Report, which will include analysis of other Warwick endowed charities and Annual review of Church accounts)

General

· Deal with all correspondence

· Keep Trustees up to date

· Liaise with professional advisers

· Manage the overall office activity

· Organise meetings – including reports for meeting and minutes

· Maintain website

· Maintain records

Skill set & Experience

The role requires someone with experience of dealing with financial, legal and property issues. Coupled with good administration skills, the role requires someone who:

· Is self-reliant and used to working under their own management

· Is competent in Microsoft Office

· Has good written communication skills

· Has good interpersonal skills, to work with Trustees, other staff, advisers and beneficiaries.

Experience in the following would be beneficial, but a candidate who is keen to learn would quickly pick these up:

· Charities, including dealing with the Charity Commission

· Knowledge of Warwick and its historical heritage

The successful candidate is likely to have a professional qualification in accounting, property or the law and is comfortable working with professional advisers across all these disciplines. 

The Trust’s office is currently based on the top floor of Margetts (the Trust’s agricultural advisers), where all its records are kept. Some home working would be practical.

The role has some flexibility in hours, but there will be certain times, such as Trustee meetings that are fixed. A candidate who is able to be available for some time each day would be beneficial, as often matters need to be progressed without too much delay.

Applicants should apply in writing enclosing their CV and accompanying letter to either: Chair, The King Henry VIII Endowed Trust, 12 High Street, Warwick, CV34 4AP, or by Charity Jobs online application process.

 Closing date for applications is 20th February 2026

We are seeking a collaborative and purpose-driven leader with a strong commitment to the welfare of livestock animals to lead and coordinate our technical operations and service delivery.

The ideal candidate will be highly organised, people-focused, able to inspire, manage and develop teams while delivering high-quality training, education, and advice services. 

The Technical Lead will manage the Humane Slaughter Association’s (HSA) operational and practical work to promote humane slaughter and transport of livestock (including farmed and wild-caught aquatic species) worldwide. They will lead a small team who undertake the operational work in the field, promoting humane methods for the transport and slaughter of animals killed for food and other products.

The successful candidate will join at an exciting period of growth and reorganisation for the HSA as we introduce online learning, grow and broaden our training and advice services and become an increasingly strong voice for practical improvements to the welfare of animals at slaughter. This is an ideal role for someone who is passionate about making real-world improvements to animal welfare using their technical knowledge and organisational skills.

About the HSA 

The Humane Slaughter Association is a unique charity which promotes the welfare of farmed animals ‘Beyond the Farm Gate’; at markets, during transport, at slaughter, and when animals must be killed in emergencies.

Our vision: A world where all farmed animals are transported and killed humanely.

Our mission: To advance and promote the use of humane methods for the slaughter, transport and killing of farmed animals through research and education. 

We do this by offering practical advice, training, and education to all those involved in transport, slaughter, or emergency killing of livestock animals, by funding scientific research to develop more humane approaches and advocating for evidenced-based change. Although we are based in the UK, the charity works worldwide to maximise animal welfare.

Job Description and Person Specification

Before applying, please read the HSA Technical Lead Job Description and Person Specification for full details of the role, criteria, application process.

The HSA requests no contact from agencies or media sales. 

Breck Foundation

Breck Foundation is at the forefront of efforts to safeguard children and young people online. Our organisation was founded in 2014 in response to the tragic loss of Breck Bednar, a 14-year-old boy who was groomed and murdered by someone he met online. Our work aims to prevent this from ever happening again. Our work saves lives.  We reach thousands of children and young people in schools and other community settings with Breck's story every year. Our talks and educational materials fill a gap in the current UK curriculum that otherwise leaves children vulnerable to online grooming and exploitation.

With 98% of young people now active internet users, current and future generations grow up having to navigate new and evolving digital dangers. We are committed to making the internet a place where children can live, play and thrive in safety. We are helping young people reclaim the internet.

The Role

Children’s online safety is both an important and an urgent issue and the need for our unique work here at Breck Foundation is greater now than ever. The primary purpose of this role is to help children and young people take practical steps to become more digitally resilient and be safer online. Our East of England Education Programme Officer will introduce the highly impactful Breck’s story into schools and other youth and community spaces and deliver inspiring, educational talks to students, parents and guardians, teachers and other groups in a ‘whole community’ approach.

The role is fully remote, but post holder will be willing and able to easily travel to various locations within the East of England as and when necessary to fulfil the requirements of the role as well as to engage with colleagues virtually and in person in London four times a year.

Main Duties and Responsibilities

Programme Delivery

• Coordinate all practical arrangements necessary for successful delivery and post-delivery activities in schools, including the timely transmission of digital files; and liaising with relevant colleagues to ensure timely delivery of materials and promotional merchandise to schools.
• Responsibility for delivering sessions tailored to educate/inform children/parents and teachers as well as carrying out all pre- and post-delivery engagements.
• Respond to any questions, disclosures or safeguarding concerns raised during sessions and follow up where necessary with the school safeguarding team or, where consent is secured, make onward referrals for additional support in specific cases.
• Contribute to the continuous development of all aspects of the programme, sharing new ideas and using best practice, including keeping programme presentations up to date or, when applicable, working on this together with relevant colleagues, ensuring that presentations used in schools across the organisation are always uniform and consistent.
• Maintain accurate records of programme activities, including record of input, output, and impact as well as demographics data, and monitor and periodically evaluate and report on impact.

Stakeholder Development/Management

• Seek and maximise opportunities for building relationships with groups of schools (primary and secondary) and relevant education/teaching groups, unions and networks, with a view to raising the profile of the programme and generating interest in it.
• Develop and manage ongoing relationships with individual schools to secure their repeat, annual participation in the programme or repeat bookings for paid presentations.

Publicity/Marketing/Communications

• Promote the offer to all types of schools (state and private), working with relevant colleagues to create impactful publicity/marketing assets and to make contact and register schools’ interests. 
• Maximise opportunities for generating communication assets and publicity during delivery in schools, including through video recordings, photographs, testimonials, Vox Pops, collection of social media handles for mentions etc., ensuring to follow school guidance and secure necessary permissions.

Additional Duties and Responsibilities

• Objectively review the successes and achievements against agreed objectives, identifying strengths, weaknesses and risks, as well as suggesting improvement.
• Depending on experience and qualifications of post-holder, to be receptive to any other duties as required, in line with the needs of Breck Foundation.
• Develop and maintain good working relationships with colleagues and other professionals, and to participate in team meetings.
• To participate in personal supervision in accordance with Breck Foundation’s supervision and performance appraisal policy and attend agreed training as relevant.
• At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity and demonstrate respect for colleagues and Breck Foundation’s aims and values.
• To maintain an awareness of own and others’ health and safety, comply with Breck Foundation’s Health and Safety policies and procedures and lone working policy.
• Some evenings and weekend are involved with time recovered flexibly or time off in lieu taken where agreed with the line manager.

Turn your passion for the environment into action – help us build a greener workplace and communities.

Sustainability Officer
Location: Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to join intern in our Sustainability team — where you'll play a part in projects that reduce carbon emissions, improve energy efficiency and make our homes and communities more sustainable.

Your Role:

You'll apply your academic knowledge to real-world challenges and help us achieve our environmental and social goals. Working alongside colleagues across our organisation, you'll gain hands-on insight into sustainability in the housing sector — from retrofit and decarbonisation projects to tenant awareness.

Your day to day will include:

• Supporting data collection and reporting on energy use, carbon emissions and sustainability performance.
• Contributing to research and development of initiatives around energy efficiency, renewable energy and waste reduction.
• Gaining exposure to projects focused on retrofit and improving the sustainability and energy efficiency of our homes.
• Helping create materials for communications campaigns that encourage sustainable behaviours among colleagues and tenants.
• Taking part in project work, mentoring and development activities as part of your internship.

What we're looking for:

• Currently studying (or recently completed) a degree in Environmental Science, Sustainability, Geography, Engineering, or a related discipline.
• A strong interest in climate change, sustainability, and social impact.
• Good analytical and research skills, with confidence using data.
• Ability to communicate findings clearly and engage others.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.

Final Interview – Interview with the hiring manager to showcase your career ambitions.

Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Customer Experience & Insight
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.

Your day to day will see you:

• Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
• Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
• Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
• Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
• Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.

What we're looking for:

• Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
• Strong organisational skills and an interest in how customer feedback can drive business change.
• Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
• An analytical mind with the ability to research information and summarise findings effectively.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

*BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system.

seeking a refuge project worker to join our emergency accommodation refuge housing team. 

 - Providing practical and emotional support to women and children affected by domestic violence
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 9th Feb. Interviews will take place weeks commencing 2nd and 9th March.  

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

·To plan and implement high quality support and advocacy services for women affected by domestic violence who are deemed as being high risk.

· To work within a multi-agency framework to ensure the safety of women is prioritised.

- Providing practical and emotional support to women and children affected by domestic violence.
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults.

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 9th Feb. Interviews will take place weeks commencing 2nd and 9th March.  

Job Title: Head of People & Governance

Responsible To:  Chief Executive

Location:Remote, but with flexibility to travel for in person meetings

Salary: £38,336 - £44,427 pro rata, per annum (dependent on experience) plus 8% pension contribution

Duration: Permanent established role

Hours: 0.8 FTE (29 hours 36 minutes per week), flexible

Job Purpose: 

The Head of People & Governance will provide leadership to the CEO Office team and serve as a key advisor to the CEO and Senior Leadership Team (SLT). This role will be responsible for the three specialist areas which form the CEO Office: People Services, Governance and Executive Support. 

This role is responsible for delivering the People Services function for the organisation, including the development and implementation of People Services strategies, plans, policies and processes. You will lead the People Services team in delivering high quality support and advisory services.

This post requires the individual to understand, anticipate and react to the organisation’s changing needs, to think critically, make decisions, and offer solutions to problems with expert professionalism, sensitivity, and confidentiality. To implement Butterfly Conservation’s (BC) objectives through leadership of the CEO Office team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.

Specific Tasks:

1. Delivering the People Services function      
2. Responsible for delivering a high-performing People Services function ensuring all interactions adhere to BC’s inclusion and organisational values. To lead, manage and be accountable for the function, including:

• Aligning workload with BC’s Strategy and annual business plans.
• Advising, coaching, and enabling the People Services team to deliver effectively and create an engaging, supportive, and empowering environment. 
• Ensure monthly workforce reporting systems are in place and actions followed up where required.  
• Lead on Employee Health and Wellbeing initiatives, promoting a culture of engagement and self-responsibility.
• Implement, monitor and evaluate performance management systems and processes. 
• In conjunction with the CEO and SLT, procuring external specialist support and/or legal advice as needed to minimise risk to the organisation.
• Act as the escalation point for complex employee casework, including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy, ensuring that the SLT members’ roles remain objective and that safe formal processes can occur if required. 
• Account management for providers of BC’s People Services Workforce Systems, ensuring Service Level Agreements are met and partnership opportunities are maximised including Occupational Health, EAP services, Hireful and BreatheHR.
• Oversee and manage ‘Charity Learn’ BC’s online learning management system, to include setting up annual statutory training for all staff and creating bookable in-house training sessions as required.
• In conjunction with the CEO and SLT, develop and implement a People Strategy to include areas of succession planning, talent management, change management, and staff engagement. 

1. Governance, Risk and Management Information & Reporting

      Accountable for the smooth running of BC’s core governance activities and trustee meetings, including:

• Overseeing the risk and audit process for the CEO Office, bridging as needed between the Finance Directorate and the CEO Office Directorate.
• Ensuring all core legal requirements are met and that the trustees comply with their duties in accordance with the Articles of Association.
• Ensuring relevant statutory returns are submitted to Charity Commission and Companies House.

1. Executive Support

      Ensure the support function to the CEO and SLT is delivered efficiently and effectively, including direct line management of the Executive Assistant to the CEO and SLT PA’s.

1. Management and Development of Team members

      Responsible for managing a team of five direct reports and undertaking all People Manager duties, including:

• Setting objectives, workload planning, holding 121 meetings and regular reviews.
• Conducting Performance Development Reviews and giving timely direction and feedback.
• Building engagement within the team and creating an environment of trust and wellbeing.
• Coaching and developing team members to ensure professional and personal growth and career development and supporting any training needs. 
• Role modelling people management in line with BC’s values and competency framework, setting a good example from the CEO Office. 

1. Strategy, Planning and Budgeting

      Working with the CEO and SLT on the annual and long-term business cycles, including:

• Supporting with the creation of BC’s Strategy as required.
• Creating annual Directorate work plans to deliver actions and outcomes in line with BC’s strategic priorities ensuring  teams within your responsibility have clarity and direction.
• Working with Finance to ensure that the function has adequate budget to match the work plans and supporting with budget refresh and reforecasting.
• Supporting the Directorate with workforce planning and resource management as required.
• Responsible for the CEO Office budget.

1. Relationship building, partnering and culture development,

     Operating as a strong ambassador for BC and the CEO by:

• Cultivating and nurturing excellent working relationships both internally with all colleagues and trustees, and externally with branches, volunteers, partners, suppliers, funders, and sector networks.

General:

• Promoting and exemplifying BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Aligning with the mission and strategic goals of BC; commitment to species conservation, the environment and nature recovery.
• Undertaking any other reasonable duties as required and commensurate with the grade of post.
• Undertaking all duties and responsibilities in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
• Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
• Actively participating in on-going professional development activities, committing to personal and professional growth and development.

Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date:Sunday, 15 February 2026 at 23:59. 

REF-226 149

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Tenancy Services Advisor
Location: Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.

Your day to day will see you:

• Supporting tenancy services officers with case management and administrative tasks.
• Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
• Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
• Accompanying officers on tenancy visits and inspections.
• Providing general support to the team with reports, records, and rota management.
• Taking part in project work, mentoring, and development activities as part of your internship.

What we're looking for:

• Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
• Strong communication and organisational skills.
• A genuine interest in housing and delivering positive outcomes for tenants.
• Ability to handle sensitive issues with empathy and professionalism.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA.

 To provide information, support and signposting for women accessing WMP  disclosing experiences of domestic violence/abuse.

- Influencing professional practice, including delivering training and awareness sessions
- Carrying out needs and risk assessments and support of women experiencing abuse
- Working within safeguarding guidelines to protect and promote the well-being of children and young people
- Monitoring and evaluating projects

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 9th Feb. Interviews will take place weeks commencing 2nd and 9th March.  

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

To deliver tailored, holistic support to women affected by violence and abuse and living in the community, including practical and emotional support to increase women’s and children’s safety and meet identified needs. 

Specific community language posts are also available for this role. Please indicate in the supporting evidence if you would be interested in the language post

- Providing practical and emotional support to women and children affected by domestic violence
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 9th Feb. Interviews will take place weeks commencing 2nd and 9th March.  

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

·To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through our Early Intervention hub and helpline service

Specific community language posts are also available for this role. Please indicate in the supporting evidence if you would be interested in the language post

- Providing practical and emotional support to women and children affected by domestic violence
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 9th Feb. Interviews will take place weeks commencing 2nd and 9th March.