Permanent, Full Time (37.5 hours per week)
Office-based
Make a Real Difference Behind the Scenes
Our client are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Their work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability.
As they continue to grow, they are expanding their Operations Team and are looking for an Operations Coordinator. This is a varied, hands-on role where you’ll play a vital part in keeping the services safe, compliant, and running smoothly.
You’ll work closely with the Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity.
About the Role
As an Operations Coordinator, you’ll support day-to-day operational activity across our services, with a strong focus on:
- Health & Safety
- Compliance and risk
- Facilities and contractor coordination
- Vehicle and fleet administration
- Operational projects and improvements
This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly - while knowing their work genuinely helps protect and support vulnerable people.
Key Responsibilities
Compliance, Health & Safety & Risk
- Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements
- Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing
- Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed
- Support incident reporting and ensure actions and learning are followed through
- Contribute to business continuity planning and emergency response arrangements
Facilities & Operational Projects
- Coordinate refurbishments, repairs, maintenance, and planned works
- Liaise with contractors, checking insurance, qualifications, and compliance documentation
- Monitor quality, progress, and Health & Safety standards on site
- Budget management, spend accountability.
Vehicle & Fleet Compliance
- Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements
- Maintain accurate records and ensure documentation is inspection-ready
- Assist with servicing, repairs, and resolving vehicle issues promptly
- Produce a working rota for the driving team
Administration, Records & Reporting
- Maintain accurate compliance logs, registers, and audit trails
- Produce clear reports for managers and external stakeholders
- Financial budget management
Communication, Training & Support
- Act as a professional and approachable point of contact for staff and contractors
- Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience
- Support Health & Safety training, inductions, and awareness activity
About You
Our client are looking for someone who is organised, proactive, and confident working in a compliance-focused environment.
You’ll need:
- Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams)
- Excellent communication and organisational skills
- Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration
- A high level of attention to detail and confidence in managing records and reports
- Budget management and spend control
- A full UK driving licence with access to a vehicle and business insurance
- Comfort working in environments with people with disabilities in both adults and children
Desirable (but not essential):
- Knowledge of CQC standards
- Experience in health or social care settings
- Familiarity with LOLER, PAT testing, or statutory inspections
- Health & Safety training (IOSH / NEBOSH) or willingness to work towards this
Why Join Our Client?
They offer a genuinely rewarding package, including:
- 28 days’ annual leave (rising with service)
- Cash-back health plan with 24/7 GP access
- Retail discounts at hundreds of major brands
- Cycle to Work scheme
- Stream – access earned wages early
- Life assurance after probation
- Pension with employer contributions
- A regular staff prize draw
- Excellent training, development, and progression opportunities
- A strong wellbeing programme and Employee Assistance Programme
- A supportive, collaborative culture where your voice matters
Additional Information
- Occasional out-of-hours support may be required
- Enhanced DBS check required in line with safeguarding responsibilities
- On occasion, to support fundraising with activities and social media posts
- Our client are committed to equality, diversity, and inclusion and welcome applications from all backgrounds
Job Title: Head of People & Governance
Responsible To: Chief Executive
Location:Remote, but with flexibility to travel for in person meetings
Salary: £38,336 - £44,427 pro rata, per annum (dependent on experience) plus 8% pension contribution
Duration: Permanent established role
Hours: 0.8 FTE (29 hours 36 minutes per week), flexible
Job Purpose:
The Head of People & Governance will provide leadership to the CEO Office team and serve as a key advisor to the CEO and Senior Leadership Team (SLT). This role will be responsible for the three specialist areas which form the CEO Office: People Services, Governance and Executive Support.
This role is responsible for delivering the People Services function for the organisation, including the development and implementation of People Services strategies, plans, policies and processes. You will lead the People Services team in delivering high quality support and advisory services.
This post requires the individual to understand, anticipate and react to the organisation’s changing needs, to think critically, make decisions, and offer solutions to problems with expert professionalism, sensitivity, and confidentiality. To implement Butterfly Conservation’s (BC) objectives through leadership of the CEO Office team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
Specific Tasks:
- Delivering the People Services function
- Responsible for delivering a high-performing People Services function ensuring all interactions adhere to BC’s inclusion and organisational values. To lead, manage and be accountable for the function, including:
- Aligning workload with BC’s Strategy and annual business plans.
- Advising, coaching, and enabling the People Services team to deliver effectively and create an engaging, supportive, and empowering environment.
- Ensure monthly workforce reporting systems are in place and actions followed up where required.
- Lead on Employee Health and Wellbeing initiatives, promoting a culture of engagement and self-responsibility.
- Implement, monitor and evaluate performance management systems and processes.
- In conjunction with the CEO and SLT, procuring external specialist support and/or legal advice as needed to minimise risk to the organisation.
- Act as the escalation point for complex employee casework, including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy, ensuring that the SLT members’ roles remain objective and that safe formal processes can occur if required.
- Account management for providers of BC’s People Services Workforce Systems, ensuring Service Level Agreements are met and partnership opportunities are maximised including Occupational Health, EAP services, Hireful and BreatheHR.
- Oversee and manage ‘Charity Learn’ BC’s online learning management system, to include setting up annual statutory training for all staff and creating bookable in-house training sessions as required.
- In conjunction with the CEO and SLT, develop and implement a People Strategy to include areas of succession planning, talent management, change management, and staff engagement.
- Governance, Risk and Management Information & Reporting
Accountable for the smooth running of BC’s core governance activities and trustee meetings, including:
- Overseeing the risk and audit process for the CEO Office, bridging as needed between the Finance Directorate and the CEO Office Directorate.
- Ensuring all core legal requirements are met and that the trustees comply with their duties in accordance with the Articles of Association.
- Ensuring relevant statutory returns are submitted to Charity Commission and Companies House.
- Executive Support
Ensure the support function to the CEO and SLT is delivered efficiently and effectively, including direct line management of the Executive Assistant to the CEO and SLT PA’s.
- Management and Development of Team members
Responsible for managing a team of five direct reports and undertaking all People Manager duties, including:
- Setting objectives, workload planning, holding 121 meetings and regular reviews.
- Conducting Performance Development Reviews and giving timely direction and feedback.
- Building engagement within the team and creating an environment of trust and wellbeing.
- Coaching and developing team members to ensure professional and personal growth and career development and supporting any training needs.
- Role modelling people management in line with BC’s values and competency framework, setting a good example from the CEO Office.
- Strategy, Planning and Budgeting
Working with the CEO and SLT on the annual and long-term business cycles, including:
- Supporting with the creation of BC’s Strategy as required.
- Creating annual Directorate work plans to deliver actions and outcomes in line with BC’s strategic priorities ensuring teams within your responsibility have clarity and direction.
- Working with Finance to ensure that the function has adequate budget to match the work plans and supporting with budget refresh and reforecasting.
- Supporting the Directorate with workforce planning and resource management as required.
- Responsible for the CEO Office budget.
- Relationship building, partnering and culture development,
Operating as a strong ambassador for BC and the CEO by:
- Cultivating and nurturing excellent working relationships both internally with all colleagues and trustees, and externally with branches, volunteers, partners, suppliers, funders, and sector networks.
General:
- Promoting and exemplifying BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
- Aligning with the mission and strategic goals of BC; commitment to species conservation, the environment and nature recovery.
- Undertaking any other reasonable duties as required and commensurate with the grade of post.
- Undertaking all duties and responsibilities in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
- Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
- Actively participating in on-going professional development activities, committing to personal and professional growth and development.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date:Sunday, 15 February 2026 at 23:59.
REF-226 149