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Top job
British Heart Foundation, London (Hybrid)
£40,000 - £42,500 per year + benefits
Do you want to help craft exceptional digital customer experiences that make a real impact on people's lives?
Posted today
Top job
Operation Smile UK, Battersea (Hybrid)
£45,000 - £55,000 per year
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Retention & Legacy Fundraising Lead on a full-time basis
Posted today Apply Now
Top job
Closing in 7 days
Maggie’s, London (On-site)
£35,707 - £42,692 per year
Posted today
Top job
Closing in 7 days
Hospice UK, London (Hybrid)
£46,587 per annum + excellent benefits
Join us in championing the hospice sector and ensuring everyone receives the end‑of‑life care they need.
Posted today
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Closing in 7 days
Mental Health First Aid England, London (Hybrid)
£25,383 per year
MHFA England is seeking a Customer Support Advisor to act as the first point of contact for our customers.
Posted today Apply Now
Top job
Closing in 6 days
Bookmark Reading Charity, St. James's (On-site)
£40,000 - £42,000 per year
We are recruiting an experienced major donor fundraiser to play a key role in the growth of our philanthropy programme.
Posted today
Top job
Closing in 6 days
Ambitious about Autism, N10, London (Hybrid)
Circa £29,000 per year (depending on skills and experience)
Posted today
Anna Freud, London (Hybrid)
£31,200 per annum FTE, plus 6% contributory pension scheme
Are you a Wellbeing Practitioner looking to make a difference to children and young people’s lives?
Posted today
Closing in 7 days
Ivy Rock Partners Ltd, London (Hybrid)
£180 - £230 per day
Posted today Apply Now
Closing in 7 days
Altum Consulting, London (Hybrid)
£77000.00 - £81000.00 per annum + pension
Posted today Apply Now
Page 3 of 65
London, Greater London (Hybrid)
£40,000 - £42,500 per year + benefits
Full-time
Permanent
Job description

Do you want to help craft exceptional digital customer experiences that make a real impact on people's lives? Use your analytical expertise to translate complex data into seamless, smarter journeys for all, and help us create a world where every heart stays healthier for longer. 

About the Role 

As a Digital CX Analyst, you'll enhance our website and customer interactions by identifying successes, friction points, and user needs to turn data into actionable insights. 

You'll collaborate with Digital, Product, CRO, and Marketing teams to analyse customer behaviour, develop hypotheses, create measurement strategies, assess impacts, and prioritise changes for maximum benefit. 

Using quantitative and qualitative data such as journey analytics, funnel performance, and customer feedback you will help craft better digital products and support our experimentation programme. 

In addition to analysis, you'll help strengthen our data culture by improving data visibility & quality, solving tracking issues, developing accessible reports, and promoting best practices through coaching and knowledge sharing. 

About you 

You bring strong experience in analysing website customer behaviour and digital performance, with proven experience of using clickstream data to understand journeys, funnels, drop‑offs and content engagement. You’re confident working in Google Analytics 4 and have experience with tools like BigQuery, tagging/tracking platforms, session replay and customer‑feedback tools.

You will also bring: 

  • Strong collaboration skills with the ability to shape analytical questions, define success measures and bring structure to open‑ended questions and messy datasets.
  • Experience supporting experimentation from hypothesis design to test interpretation.
  • Clear, accessible reporting skills, including good experience creating clear analysis outputs and self‑serve dashboards in Power BI, Looker or Tableau. 
  • Excellent data‑storytelling ability, turning complex data into simple, compelling narratives for technical and non‑technical audiences 

Working arrangements ​


This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Organisation
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 16 February 2026
Closing date: 01 March 2026 at 23:30
Tags: Digital, Business Intelligence, Data Analysis, Insights, Qualitative, Quantitative