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Top job
Cardiff and Vale Citizens Advice, Barry (On-site)
£25,599 to £28,621
Posted 2 days ago
Top job
National Institute of Teaching, Bristol (Hybrid)
£28,598 + London weighting (if applicable) + benefits
An exciting opportunity for an experienced administrator to help shape our ECF programme.
Posted 2 days ago
Independent Group of Analytical Psychologists, Remote
£15,000 - £18,000 per year
Posted 2 days ago
The Lifescape Project, Remote
£63,000 - £65,000 per annum
We are looking for an ambitious, experienced and passionate Chief Financial & Operations Officer.
Posted 2 days ago Apply Now
Closing today at 20:00
The Angelou Centre, Remote
£24,133.20 to £27,008.80
We are looking for a detail-driven individual to join our team and strengthen our financial systems.
Posted 2 days ago Apply Now
European Society for Paediatric Endocrinology, Remote
£45,000 - £55,000 per year
Posted 2 days ago Apply Now
BESS, Remote
£27k pro rata for 25 hours = £19,300 per annum
An exciting opportunity for an experienced Admin Assistant to work with the BESS team to help successfully deliver the aims of the society. 
Posted 2 days ago Apply Now
Harris Hill Charity Recruitment Specialists, United Kingdom (Hybrid)
£45,732 - 50,614 per year
Posted 2 days ago Apply Now
Harris Hill Charity Recruitment Specialists, United Kingdom (Hybrid)
£48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington
Posted 2 days ago Apply Now
Page 4 of 16
Barry, Vale of Glamorgan (On-site) 17.71 miles
£25,599 to £28,621
Full-time
Permanent
Job description

Generalist Adviser

Department:

Advice Services

Reports to:

Team Leader

Working hours:

37 hours per week

About us

Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.

Role overview

You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. Face-to-face appointments also take place in our Cardiff office and at our community locations.

For more information, please read our job description.

During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. On occasion, you will also be required to work from home on Saturdays from 9am to 1pm, for which you can claim TOIL.

We welcome applications in the Welsh language.

Equity, Diversity & Inclusion (EDI)

Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.

Disability Confident

We are a Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:

  • All of the actions to be a Disability Confident employer
  • Offering at least one activity to get the right people for our organisation
  • At least one activity to keep and develop our people
  • Successfully completing the Disability Confident self-assessment

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Interview date:

Wednesday 21 and Friday 23 January 2026

Start date:

Monday, 23 February 2026

Application resources
Posted by
Cardiff and Vale Citizens Advice View profile Organisation type Registered Charity
Posted on: 05 January 2026
Closing date: 16 January 2026 at 17:00
Tags: Advice / Information, Advocacy

The client requests no contact from agencies or media sales.