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Harris Hill Charity Recruitment Specialists, United Kingdom (Hybrid)
£48,576 - 53,549 per year
Posted 1 week ago Apply Now
Muscular Dystrophy UK, London (Hybrid)
£35,000 - £40,000 per year
We're looking for a Research Communications Manager to join our Charity.
Posted 1 week ago
Dementia UK, EC3N, London (Hybrid)
£33,000 - £35,000 per year
Help to coordinate a portfolio of virtual events expected to raise over £4.1 million in the next financial year.
Posted 1 week ago
Restraint Reduction Network, Remote
Up to £60,000 FTE per annum
Posted 1 week ago Apply Now
The Wave Project, Remote
£30,000 - £35,000 per year
Posted 1 week ago
Birthrights, Remote
£39,140 FTE per annum pro rata - £23,484 actual for 3 days per week; £31,312 actual for 4 days per week
You will play a key role in shaping policy, amplifying community-led change and advancing human rights for women and birthing people.
Posted 1 week ago
Fossil Free London, Whitechapel (Hybrid)
£35,000 per year
Posted 1 week ago
NFP People, Greater London (Hybrid)
£32,000 – £34,500 per annum (depending on experience)
Posted 1 week ago
Page 35 of 70
United Kingdom (Hybrid) 14.93 miles
£48,576 - 53,549 per year
Permanent
Job description

Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This role will by hubrid with 2 days in the office: London, Cardiff, Edinburgh or Warrington

This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time. You’ll lead the development of a unified, multi-channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value.

As a Supporter Experience Manager you will:

  • Design and implement a multi-channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation.
  • Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth.
  • Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes.
  • Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches.
  • Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement.
  • Identify and maximise cross sell opportunities, ensuring supporters are engaged in meaningful and personalised ways.
  • Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data led engagement.
  • Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives.
  • Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively.

To be successful, you must have experience:

Essential

  • Significant experience in a supporter experience role or delivering supporter journey strategy.
  • Strong background in multi-channel communications and content delivery.
  • Highly developed analytical skills, with the ability to translate insight into action.
  • Experience designing and refining end to end supporter journeys.
  • Proven project management skills and the ability to collaborate effectively across teams.
  • Excellent interpersonal and influencing skills with internal and external stakeholders.

Salary: £53,549 for London, £48,576 for all other locations.

Location:  London, Cardiff, Edinburgh or Warrington hybrid working , 2 days in the office.

Contract: Permanent, 35 hrs a week

Closing date: on rolling basis  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 18 December 2025
Closing date: 14 January 2026 at 07:59
Job ref: 47221
Tags: Fundraising, International Development, Individual Giving