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Top job
The Lucy Faithfull Foundation, Remote
£11.00 per hour
Helpline Advisors are the first port of call to people who want support and advice. Are you our ideal candidate?
Posted today Quick Apply
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PDSA, Remote
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You will manage & optimise the face-to-face committed giving donor recruitment programme, managing professional fundraising agencies.
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£27,500 pro rata, per annum
Responsible for managing the Salesforce database and ensuring that our systems work to enable the whole organisation to meet its aims.
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NFP People on behalf of Stroke Association, Remote
£26,375 per year
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The Haven Wolverhampton, Remote
£15 per hour delivery, £10 per hour admin (Living Wage Employer)
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Alzheimer's Society, Remote
£43,477 - £48,852 per annum (depending on skills and experience)
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Page 1 of 31
Remote
£11.00 per hour
Permanent, Part-time, Various shifts, minimum of 12 hours per week
Job description

About us

The Lucy Faithfull Foundation is the only UK-wide charity dedicated solely to preventing child sexual abuse. We’re bold, we’re pioneering, we’re growing and we want your help.

Since 1992 we’ve kept children safe by working with people who have harmed them or who might do so to help them stop. We work with adults worried about their own sexual thoughts, feelings or behaviour towards children; adults worried about another adult or young person; young people themselves and with protective adults and professionals.

Our mission is to prevent sexual abuse from happening by working with those perpetrating it, those affected by it and with protective adults who can keep children safe.

We do this by working in partnership with government, charitable trusts, voluntary, statutory and private sector and the public.

Our confidential Stop It Now! helpline is the largest of its kind in the world. Our services, programmes and projects are designed to place a protective shield around children, to help prevent sexual abuse from happening in the first place or to prevent it from happening again.

The Stop It Now! helpline started in 2002. It is an anonymous and confidential helpline that provides advice and support to people who have concerns about child sexual abuse. Our target caller categories are:

  • People concerned about their own sexual thoughts and behaviour towards children
  • People concerned about another adult’s thoughts and behaviours to children
  • Parents/Carers concerned about children displaying harmful sexual behaviour
  • Parents/Carers concerned that their child has been abused.
  • Adult survivors of child sexual abuse
  • Professionals calling for case advice

About the role

Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.

This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.

The helpline is open 9am-9:30pm Monday-Thursday and 9am-5pm Friday. Advisors typically work 4 hour shifts and we are looking for people who can commit to between 3 and 6 shifts per week.

About you

You will have experience of working in child protection, ideally with one or more of our key target groups: for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals. Or you may be studying for a career in a related field, for example psychology, criminology, or anthropology. Our ideal candidate will be an energetic individual with excellent communication skills and a warm, empathic telephone manner.

Key attributes we are seeking include:

  • A confident telephone manner
  • An ability to explore a caller’s personal circumstances and provide confidential advice to callers through the Stop It Now! Helpline, chat and email services
  • A team player who works well with colleagues to do their best to prevent child sexual abuse
  • An enthusiasm to learn and to develop knowledge and skills to enhance their contribution to child safety
  • Confidence and competence in the use of modern technologies for the effective discharge of many day to day tasks
  • A finisher who pays attention to detail and maintains effective records in line with agreed policy and practice.

How to Apply

An application form and equal opportunities monitoring form is attached to this posting. We look forward to receiving your completed documents by 10:00am on 17th June 2022 to our HR Team. Please note that in the event of exceptionally high levels of response, we reserve the right to close the post before the date stated in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Interviews are scheduled to take place on 1st and 6th July 2022. You will not be contacted if you have not been shortlisted.

Please note the successful candidate will be required to undergo an enhanced DBS check for this post. 

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.

Application resources
More about The Lucy Faithfull Foundation

The Lucy Faithfull Foundation is a pioneering child protection charity whose vision is to create a world in which children's rights to live... Read more

Refreshed on: 27 May 2022
Closing date: 17 June 2022 at 10:00
Tags: Support Worker

The client requests no contact from agencies or media sales.