Administration support jobs

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please note that interviews will take place w/c 30th March in our Hammersmith office.

Please see the attached job description for further details

Have you uploaded content to a digital platform?  Do you have experience sitting in meetings and taking notes?  Are you proficient at proofreading and maybe you have also used Grammerly?  Have you supported any subject matter experts on any types of projects or programmes? 

A professional membership body has a unique opportunity to join them as a Co-ordinator (Projects) for an FTC up to mid December 2026.  With a likelihood to be extended.

Hours: 35
 
Benefits:
• Hybrid working (mostly remote, twice a month)
• Generous pension
• Closed over Christmas
And more!
 
The role:
As the Co-ordinator (Projects) you will provide general ad hoc admin support to multiple areas of your department and team members.  You will liaise with subject matter experts for them to provide you content.  Proofread content and ensure it complies with your organisation’s guides.  You will enter questions onto online digital platforms.  Utilise an online translation tool to amend questions as needed.  Test translated items with subject matter experts.  You will create and monitor project plans, including preparing and maintain project documentation, e.g. action logs, status updates, risk logs, and comms plans.  Schedule project meetings and track follow up actions.       
 
Essential criteria

• Experience working in a similar role and setting
• Excellent written skills – particularly grammar, spelling and punctuation
• High attention to detail and accuracy
• Good at building relationships with external and internal stakeholders
• Strong planning and organisational skills
• Familiar with project terminology or methodology
• Comfortable using technology, ability to quickly learn to navigate around systems
• Can do attitude, able to work to deadlines and is self-motivated
• Competent user of the Microsoft Office suite – Word, Excel, Teams, and SharePoint
• Fluent in either Spanish, Arabic or Mandarin

 
Salary:  up to £30,000
 
Closing date:  ASAP
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Kaleidoscope Trust as our Communications and Events Officer and help bring global LGBTI+ advocacy to life.

Kaleidoscope Trust (KT) is the UK’s leading charity dedicated to advancing the rights of LGBTI+ people internationally. Founded in 2011, we aim to create a world where all LGBTI+ individuals are free, safe and equal.

We are looking for a Communications and Events Officer to help support powerful storytelling and strategic communications that amplify the voices and priorities of our partners around the world.

This is a fantastic opportunity for someone who is organised, creative, and motivated by social justice to play a hands-on role across communications, events, and stakeholder engagement. You will work across a range of high-impact projects, including supporting the delivery of the Global LGBTI+ Rights Commission and key advocacy and partnership events.

If you’re keen to grow your skills while contributing to a collaborative and mission-driven team, we would love to hear from you. Download the full job description for full details and information on how to apply.

Salary: £35,150 per annum plus pension

Location: Remote (UK-based), with occasional travel

Closing date: Monday 16 March 2026, 23:59 (London time)

Interviews: Week commencing 16 March 2026

Location: Sheffield

Contract: 12-month Fixed Term 

Salary: Grade 1.1 - £26,227 per annum pro-rata

Part-time: 17.5 hours per week

Working pattern: Flexible – to be discussed at interview. Home-based but must be able to work in the Sheffield office one day per week

Closing date: Sunday 22nd March 2026 at 11.30pm

We are looking for an enthusiastic individual with a professional telephone manner to join us as Tele-Fundraising Intern. You will help promote Shelter and enhance our ability to retain our supporters. This is an exciting opportunity to play a key part in standing up to the housing emergency.

About the role

You will be the first point of contact for supporters seeking information about Shelter’s work, so will need excellent communication and administrative skills, a real interest in housing issues, as well as an understanding of how the Outbound Supporter Services Team impacts supporter retention. Your day to day work will include calling supporters to welcome them to the organisation and thank them for choosing to support us, undertaking quality control surveys and ensuring supporter data is accurate.

You will promote Shelter, raise awareness of housing and homelessness issues and enhance our ability to retain our supporters. You will respond to enquiries about Shelter’s work and action supporter requests. You will maintain accurate supporter records and liaise with other departments to ensure changes are actioned, as well as handling complaints about services and fundraising activity.

There will be on the job training, support and supervision and you will have access to Shelter’s Employee Assistance Programme. We can also offer flexible hours, with some office working.

About you

The role is open to anyone who has have lived experience of disadvantage, such as homelessness, housing issues, the criminal justice system, mental ill-health, money and debt issues or other disadvantages. You will have good customer service skills, are able to communicate effectively on the telephone and have good attention to detail, with the ability to capture data accurately. You also have an understanding of Microsoft Office applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Outbound Supporter Services team is based in Sheffield, in the same office as our free national housing advice helpline. We do vital work engaging new and existing supporters and informing them about Shelter’s fight against social injustice. We are responsible for promoting Shelter’s work, raising awareness of housing and homelessness issues and enhancing the organisation’s ability to both recruit and retain supporters.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Part time (22.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

E1 £39,224.42 to E3 £46,068.16 - Pro rata for part time hours.

Last day to apply

29/03/2026 

Reporting to the Fundraising Development Manager, the Legacy Manager is responsible for leading and delivering the long term growth strategy for legacy income at St Giles Hospice.

The post holder will develop and implement a sustainable and scalable legacy programme that increases the number of legacy pledgers, strengthens the future pipeline of legacy gifts and delivers consistent income growth aligned to organisational objectives.

The role will own the legacy value proposition, marketing strategy and support journey from initial engagement through to pledge stewardship. The post holder will champion a culture of legacy giving across the organisation and position leaving a gift in a Will as a meaningful and natural way to support St Giles Hospice.

In partnership with the Fundraising Administration team, the Legacy Manager will ensure legacy gifts are managed professionally and compliantly, with strong forecasting, reporting and internal oversight.

Knowledge and experience

Essential

·Experience of working within the third sector or a values led organisation

·Demonstrable experience of legacy fundraising or transferable experience within a strategic income stream with clear growth accountability

·Proven experience of delivering income growth against agreed targets and KPIs

·Experience of developing and implementing strategic plans

·Experience of managing budgets, financial planning and reporting with commentary on variances

·Experience of working collaboratively with marketing and data teams to develop insight led campaigns

·Track record of successfully managing and developing relationships with individual supporters, customers or professional partners

·Experience of analysing and interpreting data to inform decision making and maximise return on investment

·Knowledge of the regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·Experience of project management including budget setting and performance monitoring

Desirable

·Specific experience in legacy fundraising within a charity setting

·Experience of developing and delivering a legacy marketing strategy

·Experience of working with professional advisers such as solicitors or will writers

·Experience of contributing to senior leadership or board level reporting

·Experience using Donorflex or a similar CRM database

Values

·Exhibits our hospice values and behaviours

Skills

·Ability to think strategically and translate long term vision into operational delivery

·Strong analytical skills with the ability to interpret financial and performance data and forecast future income

·Excellent written communication skills with the ability to create compelling and sensitive legacy messaging

·Excellent interpersonal and influencing skills

·Ability to build and maintain strong internal and external partnerships

·Confident presenting to a range of audiences including professional partners and senior stakeholders

·Ability to prioritise and manage competing deadlines

·Strong organisational and diary management skills

·Computer literate with experience of CRM systems

·Ability to understand when issues need escalation

·Ability to maintain confidentiality

·Ability to work effectively as part of a team

·Resilience when working towards ambitious targets

Personal Attributes

·Empathetic and emotionally intelligent

·Proactive and growth focused

·Commercially aware and results driven

·Collaborative and supportive

·Ambassador for St Giles Hospice

·Able to work under pressure

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

About the role

We are excited to be recruiting a Programme Manager to join The Scholars Programme team. This role will be central in ensuring high quality programme management and oversee effective stakeholder stewardship across multiple geographical areas.

Programme Managers work closely with each other, reporting to the Head of Programme Management, to ensure excellent programme delivery across the UK. Each Programme Manager will manage a team of Programme Officers, who each manage a cluster of school-PhD tutor relationships. Programme Managers oversee all aspects of programme delivery by Programme Officers, ensuring key performance indicators are met. They will coach and support their team to deal with complex and sensitive issues from schools and PhD Tutors, becoming directly involved as a point of escalation. Programme Managers will be responsible for school retention targets and will identify opportunities to promote The Scholars Programme. They will directly deliver aspects of our provision including PhD tutor training, university events and tutor assessment centres. Programme Managers also lead collaborative work with other teams, providing strategic insight and oversight of joint processes to ensure information is disseminated and key actions are taken by the Programme Management team.

The role requires a driven and dynamic team player, with experience of success in programme management. They will be positive and pro-active in finding solutions, with a commitment to delivering excellent standards. They will champion the charity’s values and embody them in interactions with colleagues and partners.

While this role can be based in our London or Leeds offices, or be fully remote, it will involve some travel to deliver programme events at our different university partners and to attend in-person team days.

About you

The role will best suit someone who:

• Has knowledge and experience of the school and university sectors, including the university access agenda
• Has knowledge of educational interventions, including impact management
• Has proven experience in leading the delivery of a project or programme across a locality, is a qualified teacher (QTS or above) or has academic research experience
• Has experience of line management and/or leading and delivering through others
• Has a demonstrable passion for furthering The Brilliant Club’s mission
• Adheres to information security policies included in the charities ISO 27001 manual and completes information security training

The role will be based in one of our regional offices. (Delhi, Sydney, Abidjan, Rio de Janeiro, Nairobi, Panama,Tokyo, Hong Kong, Amman, Montreal or Singapore)

We are looking for a detail-oriented and proactive Agreements Section Assistant to join the team at the ITF. This is an exciting opportunity to play a key role in supporting our affiliate's agreements function. 

About the Role

The Agreements Unit Section Assistant will be responsible for processing of ITF Agreement applications, monitoring consultations, assembling and verifying evidence in support of beneficial ownership; representing the ITF to ship-owners, affiliates and inspectors in connection with agreement processes and related matters; responsible for identifying source of  cash receipts relating to Welfare Fund, including unallocated cash receipts and membership fees and preparing special agreements and related documentation.

The Assistant will work with internal and external stakeholders to resolve ITF Agreements and other issues; secure the active interests of ITF’s aims and objectives and provide narrative reports for relevant decision-making bodies including constitutional and non-constitutional entities within ITF structures.

About the You

A professional, with Maritime background and trade union experience are desirable. Competent in Microsoft Word and Excel at intermediate level; broad experience in general administration and data inputting as well as knowledge of and experience working on database such as Microsoft CRM. High level communication skills, both verbally and in writing are key requirements, plus a proven ability to develop positive relationships with organisations and individuals across diverse cultures. Due to the nature of the organisation and the role, speaking a second language would be an advantage.

Further details about the role and the person specification are found in the attached Job Description.

While we aim to keep this advert open for the specified duration, we reserve the right to close it early should a sufficient volume of suitable candidates be reached prior to the closing date.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

• To promote respect for trade union and human rights worldwide
• To work for peace based on social justice and economic progress
• To help our affiliated unions defend the interests of their members
• To provide research and information services to our affiliates
• To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

About Everyone’s Invited

Everyone’s Invited is a charity dedicated to eradicating rape culture, providing a safe platform for survivors of sexual abuse to tell their stories and delivering specialist education for young people, educators and professionals in workplaces. We are committed to creating safe spaces for survivors to share their experiences and driving meaningful change in communities, schools, and workplaces. We recognise that sexual violence and oppression are shaped by intersecting systems of power, including race, gender identity, sexuality, disability, class and migration status. We are committed to building a workplace and movement that reflects the diversity of the communities we serve and centres those most impacted.

Role Overview

We are looking for a freelance Finance Officer to support the financial management of Everyone’s Invited. This role is ideal for someone who is organised, reliable, and comfortable managing the day-to-day finances of a small charity. Working closely with the leadership team, the Finance Officer will ensure that financial records are accurate, payments are processed efficiently, and key financial processes run smoothly. The role is expected to require approximately 1–2 days per week.

This is a hands-on role suited to someone who enjoys working independently, setting up clear financial systems, and supporting a small team to stay on top of financial administration.

Key Responsibilities

● Assisting with forecasting, budgeting and tracking

● Liasoning with accountants

● Helping with financial policies and financial control

● Reconciling transactions and maintaining accurate financial records using Xero

● Managing incoming and outgoing invoices, including raising invoices and tracking payments

● Logging daily purchases and expenses

● Processing monthly payroll and ensuring all staff and freelancers are paid accurately and on time

● Supporting day-to-day bank management, including monitoring balances and processing payments

● Maintaining organised financial documentation and records

● Supporting basic financial reporting for the leadership team, including simple monthly summaries

where required

● Assisting with financial preparation for year-end accounts and external accountants

● Ensuring financial processes are efficient and appropriate for a small charity environment

We’re looking for someone who:

● Has experience managing finances for a small organisation or charity

● Is comfortable managing day-to-day bookkeeping independently

● Is highly organised, reliable, and able to manage their own workload

● Communicates clearly and can work collaboratively with a small team

● Is comfortable working flexibly within a small, mission-driven organisation

Interim Fire Safety Works Support Coordinator (Initial 3-Month Contract – Immediate Start Potential)

Overview We are seeking an experienced interim professional to provide operational support to the Fire and Security Contracts Manager in a large housing association. The role focuses on coordinating the delivery of minor and responsive works arising from fire-related cyclical inspections (including Fire Risk Assessment (FRA) and Fire Door Inspection (FDI) actions) across a diverse property portfolio.

This is a hands-on, autonomous position requiring strong initiative, with an emphasis on ensuring safe, timely, compliant, and budget-controlled outcomes for residents. It is ideal for a contractor with proven experience in fire safety compliance and works delivery in regulated environments such as social housing, construction, or property management.

Key Responsibilities

• Support the full delivery cycle of outsourced and internal minor/responsive fire safety works, including scoping, issuing instructions, monitoring progress, verifying completion evidence, and managing contractor performance.
• Review completed FRA and FDI actions; ensure evidence is satisfactory, validate/audit works (particularly fire door replacements) against manufacturer instructions, accreditation bodies, and relevant technical guidance; upload approved evidence to relevant systems (e.g., SharePoint or compliance hubs).
• Conduct site inspections, quality audits, and regular meetings with subcontractors to confirm health & safety compliance and adherence to regulatory/legislative requirements.
• Liaise effectively with internal teams, external contractors, residents, and locality stakeholders to keep all parties informed and maintain collaborative relationships.
• Manage financial aspects of works delivery, including budget monitoring and control to ensure expenditure remains within agreed limits.
• Prioritise resident safety and deliver the right outcomes in a timely and compliant manner.
• Work independently with minimal supervision, demonstrating high levels of initiative and using Microsoft Windows and Office packages proficiently.

Essential Requirements

• Solid knowledge of construction processes and fire safety regulations/standards.
• Competence to review, validate, and sign off FRA/FDI-related works (including auditing fire door installations).
• Proven experience in operational coordination, contract/works oversight, subcontractor management, site auditing, and compliance in a regulated sector (e.g., social housing, property services).
• Strong understanding of health & safety obligations and regulatory compliance in fire safety contexts.
• Excellent communication and stakeholder management skills.
• Ability to work autonomously and prioritise effectively.
• Proficient in Microsoft Office suite.

We are looking for a proactive, positive and team-oriented Schools Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills. Your remit will be to ensure the effective and timely onboarding of schools who have registered to our programmes. Ensuring that once they have registered, we provide a seamless and efficient user journey, ensuring maximum school participation once registered, and encouraging further engagement across the organisation. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.

Key Responsibilities

When a school registers for one of the Trust’s programmes, the Schools Coordinator manages the logistics and organisation of each school’s engagement, working closely with the schools and link teachers to ensure the smooth delivery of our programme. This includes:

• Coordinate booking dates/times – working with schools to ensure we fulfil their application to join one of our programmes.
• Handle enquiries and maintain accurate booking records.
• Staff allocation – Secure a freelance educator to deliver content.
• Direct communication – building relationships with schools, teachers, and school staff, ensuring a smooth user experience for our clients. This includes, but is not limited to, answering queries from teachers / staff as received, linking schools with respective freelance educators as necessary, sharing all relevant updates and information ensuring teachers/staff are fully informed about the delivery plans.
• Courier booking – to ensure all hardware is onsite for respective delivery.
• Monitoring – logistics plans and raising any issues with senior logistics staff as they arise.
• Maintain strong relationships with new and existing clients.
• Manage office communications, including phone calls and emails.
• Assist with general administrative tasks to support the teams objectives.

For more information and details on how to apply, please see the full application pack, and head to our website to apply.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting half a million people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Communications Officer. We are looking for an exceptionally motivated and organised individual who enjoys working in a fast-paced, high-profile communications environment.

The role will support the objectives of the Living Wage Foundation and Citizens UK by communicating our work to a wide range of audiences, including senior business leaders and politicians, through a mix of communications methods: social media, newsletters, media outlets, website and internal communications channels. The role will be predominantly focused on work and wages activity through the Living Wage Foundation, but there will be opportunities to support cross-Citizens UK communications activity including for example: campaigns on housing, refugees and more. 

This post will be joining a Communications team that spans media, digital communications, research and events, with colleagues based across the UK with monthly in-person team meetings. 

The post holder will support the delivery of our media and press office activity, including monitoring media coverage, supporting with journalist enquiries, and helping to develop proactive press campaigns to build awareness of the Living Wage Foundation’s work. They will also support the creation of written and visual content across our channels and help monitor and manage our social media presence on a day-to-day basis. The role will work closely to support the Communications team’s work and help communicate the work of the wider-team and our employer network. 

The role is also responsible for key communications with our network of over 16,000 accredited Living Wage Employers, including our monthly newsletters, blogs, videos and case studies to celebrate our network of accredited employers   

The position would suit an applicant with strong written and communication skills, with some experience of working within a communications team and a passion for press work, social media and content creation.  

We don’t expect you to have experience of all areas of this job. Training will be provided to help you develop into this role. 

Main Responsibilities 

Working as a Communications Officer for the Living Wage Foundation, reporting to the Media Manager, your main responsibilities will include: 

Media 

• Contribute to media strategies and plans that help to win public, business and political support for the Living Wage Foundation and its work 

• Write compelling press releases, blogs and opinion editorials to promote the Living Wage Foundation’s work 

• Support story gathering and storytelling development with workers, employers and others affected by low pay and insecure work, ensuring lived experience and employer voices are reflected effectively across media work and wider communications platforms 

• Build effective relationships with the media, colleagues and other stakeholders to find new ways to raise our profile 

• Monitor and evaluate media campaigns and reports

• Maintain and regularly update communications resources, including press contact lists, internal databases and other media materials 

• Participate in the out of hours duty press (being on hand to very occasionally answer emails and phone calls in the evenings or weekends) 

Social and digital media 

• Oversee our digital communications channels to raise awareness of the Living Wage and our wider accreditation schemes, champion responsible employers and grow our movement. 

• Help the team keep up to date with social media trends and opportunities.

• Create, manage and schedule posts for our social media channels including, LinkedIn, Instagram, Bluesky, Facebook and YouTube, tailoring the content to different channels and audiences. 

• Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers and flagging any potential issues to the wider team 

Content creation 

• Working with the communication team, design and implement engaging digital engagement campaigns for Living Wage Employers and supporters, and to support Living Wage Foundation campaigns.

• Design communications collateral to increase engagement on social media, including creation and editing of short-form videos for our online channels and creation of social media graphics. 

• Improve our digital offering for our network of accredited Living Wage, Living Hours and Living Pension Employers, by creating resources and improving our communications support. 

• Liaise with the Living Wage and Citizens UK team to keep up-to-date with news to share with key stakeholders 

• Collate and summarise content to schedule newsletters and updates for our varied audiences. 

• Support in adoption of updated brand across our communications content and materials, supporting others to use brand and tone of voice guidelines. 

• Sourcing and creating original content for both the Living Wage Foundation and external websites, including creating blog posts, news, guidance and general pages. 

• Auditing and reviewing existing website content to ensure it is effective and up-to-date. Support on improvements and developments where necessary. 

Network communications 

• Drafting email communications to support the experience of our network of accredited employers, including regular newsletters as well as automated email content for new accreditations.

• Work closely with the Operations and Insight team to put in place the communications infrastructure to help our network of employers engage with us online, e.g. utilising our online dashboard for accredited members and creating new resources.

General 

• Administrate and facilitate communications team meetings. 

• Communications support for key events and campaign moments including the annual Champion Awards and Living Wage Week 

• Monitor communications outputs, analyse performance data and evaluate impact to support learning and improvement across our communications work 

Person Specification

(D) Desirable, (E) Essential 

Experience 

• Experience working within a Communications team or function (E)

• Experience using graphic design software (e.g., Canva, Adobe Creative Suite).  (D)

• Experience filming and editing video content (D) 

• Experience using website content management systems (CMS) such as Drupal, WordPress or similar (D)

• Experience of using social media scheduling tools (D)

• Experience of supporting press office or media relations work (D)

 Key skills and knowledge 

• Excellent knowledge of a wide range of social media channels and good awareness of current social media trends and developments (E)

• Strong written and verbal communication skills including the ability to produce clear original content for different audiences and use digital tools (including AI) appropriately and responsibly (E)

• Excellent attention to detail (E)

• Ability to create high-quality and engaging content for social media (whether for a personal or business account) and a good understanding of what makes compelling content (E)

• Strong analytical skills and ability to evaluate the success of a campaign(E)

• Ability to build strong relationships with colleagues and external stakeholders(E)

• Ability to communicate clearly and effectively with a wide variety of stakeholders (E)

• Ability to plan and prioritise workload effectively, manage competing demands, and flag capacity issues early to support effective team planning(E)

• Good IT skills, including experience using Microsoft Office(E)

• Creative thinker and problem solver (E)

• Excellent planning, organisation, and prioritisation skills (E)

• Creative with an eye for design and ability to come up with new ideas for content(E)

 Personal qualities & values 

• Interest in media and the news landscape (E)

• An interest and enthusiasm for communications and marketing, and the mission of the Living Wage Foundation (E)

• Highly self-motivated with ability to work well independently as well as part of a team (E)

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us

Got any more questions?     If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.   

We will be holding a webinar on Tuesday 10 March 2026 at 12pm which anyone can attend to find out more about the role. In the past, candidates have found this a helpful space for understanding whether the role is right for them. Attendance at this session is optional and will not be taken into account at any stage of the recruitment process. To sign up, please use this link.

If you’d like to know more but cannot attend the webinar, please email us.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.

Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.

About the role

The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.

This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.

About you

To be successful in this role you will:

• Have significant current or very recent experience in telephone-based customer/supporter service
• Be an initiative-taker, actively seek solutions before escalating issues
• Be able to effectively handle complex and difficult telephone calls
• Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
• Be motivated to develop professionally and consistently meet performance targets

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interview process: Competency based interview plus assessment tasks

Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Paper & Cup is recruiting a Charity Shop Manager to run our day-to-day retail operation within our social enterprise space.
Paper & Cup is part of Spitalfields Crypt Trust (SCT), supporting people in recovery from addiction and homelessness through training and work experience.

This is a full-time position (35 hours per week, including weekend work / bank holidays) with a starting salary of £27,000 per year.

A bit about you
You’re friendly, hands-on and well organised, with strong customer service instincts and an eye for clothing, fashion and presentation. You’re confident leading a small team of staff and volunteers, setting clear standards, and keeping things running smoothly from rotas and stock to merchandising, quality, hygiene and health & safety.

You’ll also be comfortable supporting trainee placements for people in recovery, working alongside SCT colleagues to help create a positive, professional learning environment with appropriate boundaries.

Please see the full Job Description attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

MSF UK is looking for a highly organised and proactive Fundraising Logistics Coordinator to support the delivery of our Face-to-Face fundraising programme across Scotland and England.

Hours: Full time, 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays) 

Please note that this role will also occasionally require working at fundraising sites to support organisational needs. When required, this will be discussed in advance. 

Salary: £35,375.80 per annum - £43,237.08 per annum| Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Face to Face Fundraising Logistics Coordinator (FFLC) supports the delivery of MSF UK’s F2F Campaign by coordinating logistics for the Festivals and Events programme and providing dedicated logistical support to the separate Private Sites Campaign.

Reporting to the Face to Face Fundraising Festivals and Events Manager (FFFEM), the role coordinates logistical planning for Festivals and Events, including supplier liaison, bookings, equipment movements, stock control and compliance administration. The FFLC is also responsible for managing Private Sites bookings (excluding Scotland) and works closely with the Face to Face Private Sites Manager (FFPSM) to ensure the timely booking and smooth operational delivery of the Private Sites Campaign. 

The role supports liaison with festival and event organisers, venues and suppliers to ensure logistical requirements such as access, deliveries, equipment and scheduling are prepared in advance and delivered effectively. The FFLC coordinates the F2F stock across Festivals, Events and Private Sites and is accountable for the effective use of a delegated Private Sites and stock budgets, ensuring expenditure is monitored, recorded and aligned with agreed forecasts. 

Working with the FFFEM, FFPSM and the F2F Safeguarding Lead, the role ensures logistical, health & safety and safeguarding requirements are prepared ahead of activity, with all documentation completed and recorded. The FFLC also contributes to the development of the Festivals, Events and Private Sites diary by researching and progressing new opportunities, maintains regular communication to ensure issues are identified and addressed promptly.

Please download the full job and person specification below for further details.