Administrator and communications volunteer volunteer jobs

In this role, you will play a vital role in enabling the smooth running of the organisation and its programmes through maintaining excellent programme administration, comms, governance, reporting systems and cross organisational project work. 

The role is a key part of the wider Core Team.  

The role is ideally suited to individuals with an interest in the core running of a charitable organisation.   

Good organisational and communication skills are essential, as is the ability to hold a multitude of tasks simultaneously. The role will provide support for the Senior Management Team and wider delivery team. This post offers an excellent opportunity to learn about communications, programme administration, programme set up and data management and reporting within the context of the voluntary sector.  

The role focuses on:

• Communications 
• Data Management and Reporting 
• Programme Administration

Communications 

• Prepare and maintain an annual comms timeline – including key celebratory or significant events for example mental health week, volunteer day etc ensuring that the Trust is maximising coverage across these key dates in the year;  

• Maintain the annual events calendar – work with programme leads to ensure events are being covered by comms; 

• Coordinate, collate and support with the preparation, completion and delivery of the ST newsletter – distribute via Mailchimp and oversee staff hard copy delivery;  

• Day to day social media, liaising with Programme leads for engaging content; 

• Monitor and ensure the website content is updated as needed; 

• Prepare Board report on Comms; 

• Be main contact for and oversee workstream with our Graphic Designer; 

• Write PR materials as needed; 

• Organise and oversee a regular Comms meeting with SLT – to include a focus on external and internal comms, the comms timeline and organisational events calendar 

Data Management and Reporting 

• Coordinating reporting deadlines and ensuring they are met by staff; 

• All reports to be saved into report folder and SLT notified to sign off; 

• Management of Plinth data management system, including managing supplier relationship, monitoring data is inputted correctly and staff training and support; 

• Oversight of data requirements per programme and extraction of headline data information for board reports and general funding bids and reports; 

• Attend quarterly Commissioner Meetings with colleagues. 

Programme Administration 

• Maintain and update contracts and grants master spreadsheet; 

• Preparing paperwork for new contracts and grants agreements; 

• Prepare and issue contract invoices using Xero accounting system; 

• Monitor payment schedule using Xero and update SLT; 

• Coordinate with accountants when contract invoicing is linked to monthly payroll; 

• Planning and set up of new programmes. Supporting staff to launch programmes according to contract funding; 

• Management of core support across delivery programmes including but not limited to advice and assistance, baby buddies, group programmes etc; 

• Supporting SLT with preparation and submission of bid applications 

• Supporting the Core Team with planning and delivering ad hoc organisational projects in line with Organisational Annual Strategy. 

Job Requirements 

Our work is place-based, and people focused. To be responsive to the community and to be able to support Shoreditch Trust activities, we do not offer remote working contracts. You will need to be flexible, working some evenings and weekends. Hours will be agreed on a mutually beneficial basis in line with planned activities. You will be expected to attend organisational meetings, events and clinical supervision. 

Person Specification   

Educational achievements, Qualifications, Training and Knowledge:   

Essential   

• Degree or equivalent qualification  

Experience:  

Essential    

• Work experience as an Administrative Officer, Administrator, or similar role  

• Familiarity with data management procedures and principles  

• Experience using social media platforms and website CMS  

• Experience of using Microsoft products including Word, Excel, and Outlook    

Desirable   

• Experience using e-marketing software e.g., Mailchimp  

• Experience using data management and evaluation software 

• Experience of processing financial claims/transactions   

• Supporting managers to meet deadlines   

Job related aptitude and skills:  

• Ability to communicate effectively by telephone, in writing, by e-mail and in person   

• Strong organisational and communications skills  

• Methodical and organised approach to tasks, with an eye for detail   

• Ability to work calmly under pressure prioritising competing demands effectively   

• Initiative, flexibility, and ability to handle change   

• Ability to produce accurate summaries of meetings, events, and conversations   

• Ability to attend work regularly and on time   

• Good problem-solving skills   

• Good influencing and negotiating skills with the ability to positively engage others and secure commitment and time   

Personal qualities:   

• A problem solver who enjoys translating complex information into practical applications 

• Commitment to continuous personal development  

• Ability to work alone, as well as working co-operatively as a team member   

• Willingness to learn about new initiatives   

• Specialist knowledge related to the area of appointment   

Are you someone who leads from the front? Do you want a role where no two days are the same – one that combines hands-on project delivery, meaningful work with volunteers, and making the evidence count? The South London Mission is looking for a Community Projects & Volunteer Officer to be at the heart of our work.

This is not a desk-bound role. You’ll be packing Brite Box meal kits, running sessions with families and older people, building and leading a committed volunteer team, and producing reports that tell our story to funders and decision-makers. It’s a role for someone equally at home lifting boxes and writing impact reports.

Community Training and Volunteer Administrator  
Salary: £25,112.50 per annum, pro rata
Location: Norwich Office
Hours: Part-time, 21 hours per week, ideally worked Monday to Friday between 9:30am and 2:30pm
Contract: Permanent

East Anglian Air Ambulance is a regional charity that provides life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of rapid response vehicles taking our crew of critical care paramedics and doctors to the scene of the incident, to provide advanced pre-hospital emergency medical care (PHEM). 

We have an exciting opportunity for a Community Training and Volunteer Administrator to join our life-saving charity. 

About our Community Training Programme: 

Since 2018 East Anglian Air Ambulance has been delivering lifesaving Community CPR and Defibrillator training sessions to over 100,000+ children and adults, but we need to train more people to save more lives across East Anglia.  

Every year approximately 11,000 people suffer a cardiac arrest in the East of England. Around 70% of those who suffer a cardiac arrest receive any form of bystander CPR before the arrival of the ambulance service, however, less than 20% have a defibrillator deployed before emergency services arrive.   

The cardiac arrest survival rate in the UK is only around 9%, but if a defibrillator is used alongside effective CPR within the first 3-5 minutes, the chances of survival can increase between 40% - 70%. 

About the role: 

As Community Training and Volunteer Administrator, you will provide excellent administrative support to EAAA's Community Training and Volunteering Team, helping to coordinate our flagship Community CPR and Defibrillator Training programme for schools, community groups and organisations across East Anglia.

You will manage a busy training calendar and coordinate Community CPR Training bookings and enquiries, ensuring all participants and supporters receive the highest standards of customer service. You will also oversee the logistics of our training equipment, ensuring resources are available in the right place at the right time to support training delivery.

You will ensure all CPR and AED training sessions are accurately recorded on our volunteer management system and will support and guide new and existing CPR volunteers throughout their recruitment and onboarding journey.

To be successful in this role, you will have strong administrative and IT skills, experience of using CRM systems, and excellent communication skills. You will be confident engaging with a diverse range of people and committed to delivering an outstanding supporter experience.

This is a vital role in ensuring our training participants, volunteers and supporters have a positive experience with EAAA and our community training programmes. Ultimately, your work will contribute to improving outcomes for patients experiencing cardiac arrest across East Anglia and help save more lives. 

Closing date: Tuesday 21st July 2026 (9am)  
Interview date:  Tuesday 28th July 2026 (In person at Helimed House) 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

Dreams Come True is an ambitious UK charity creating life‑changing dreams for children facing serious illness, disability and poverty. Driven by impact, relationships and creativity, we work with passionate partners to turn generosity into moments that truly change lives

As our Finance & HR Administrator, you will be the administrative backbone of our charity. This full-time role focuses primarily on the day-to-day coordination of our Finance, HR and IT functions, with a greater focus initially on finance tasks. Operating within a team of 12, this position offers great career development opportunity. Working directly alongside Head of Finance & Resources, with touch points into our CEO, the successful candidate will gain mentorship, hands-on insight, and the chance to learn from highly qualified, experienced senior professionals.

West London Centre for Counselling is a well-established charity which currently provides free counselling to the local community through a contract with NHS Talking Therapies in Hammersmith and Fulham, as well as low-cost counselling for which clients can self-refer directly online, and is expanding into other services under the leadership of a CEO who joined us in 2025.

We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating our secure databases with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, training counsellors in administrative procedures, and contributing to the overall smooth running of the Centre. 

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills, and a knowledge of - or willingness to learn about - the fields of counselling and psychotherapy, and will be a positive and thoughtful team player. 

We imagine this as a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); however we are open to applications from people interested in the role on a part-time basis, please state this clearly in your application.

The job description and person specification are attached. Please make your application in writing showing how your experience and knowledge meet the person specification. We look forward to hearing from you. 

**WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.**

We are looking for a committed, highly organised administrator to join our Leeds team on a permanent basis. You will play an important part in helping disabled people, older people and people with long-term conditions access advice, assessments and services that support independence.

This is a busy and varied role, combining telephone enquiries, appointment administration, accurate data entry and general office tasks. You will need to remain calm, organised and accurate when workloads change or increase.

William Merritt Disabled Living Centre is a registered charity based in Rodley, Leeds, supporting people across Yorkshire and beyond. We have grown significantly over the last decade and now employ around 40 staff across a range of services and locations.

You will receive training across our administration services which include: reception, assessment booking, training & room hire, driving school support and shopmobility cover. As we grow, we are looking for someone who can help us improve, document and embed clear administrative procedures for the future.

You will join a busy, friendly and supportive office where service users are our priority. We are looking for someone who communicates with warmth, patience and respect, while supporting people’s independence and treating every person as an individual.

You will need a confident telephone manner, strong IT skills, accurate data entry and the ability to handle enquiries from clients, carers, suppliers and healthcare professionals in a patient, competent and professional way.

Experience of Microsoft Outlook, Word and Excel is essential; knowledge of CRM databases is also expected.

This role may suit an experienced administrator, recent graduate or early-career applicant who can clearly demonstrate the required skills, attitude and commitment.

We are particularly interested in applicants who want to develop their career with us and contribute to a growing charity.

To be shortlisted, applicants must be able to demonstrate:

· a confident and professional telephone manner, including strong listening and questioning skills;

· accurate data entry and careful attention to detail;

· sound IT skills, including Microsoft Outlook, Word and Excel;

· the ability to stay calm, organised and accurate when workloads change or become busy;

· a respectful, patient and clear communication style.

· genuine interest in the work of the William Merritt Centre and commitment to our values of being Open, Together, Friendly and Empathetic.

Your supporting statement must give clear examples of how you meet the essential criteria, particularly telephone communication, accurate data entry, IT skills, organisation under pressure and communication with service users.

Generic applications, or statements that do not address the role requirements, will not be shortlisted.

As part of the application process, shortlisted applicants may be asked to complete a short administration task to help us assess accuracy, written communication, prioritisation and attention to detail. 

If you would like more information about the role please contact Hannah Davy, Administration Manager 

The Operations and Administration Manager is essential to Kalayaan’s team and to our ability to transform the lives of our clients. The role offers and opportunity to use and build skills across a range of areas with a high degree of responsibility, working with a talented and committed team. 

We have seven staff, three freelance or contract staff and 12 volunteers; four of our staff work full-time.  We are looking for a capable, positive and motivated problem solver with the experience to manage a broad range of tasks and responsibilities.

This is an exciting time to join Kalayaan in an operational and administrative role, with a range of operational change projects underway, a new database being rolled out, office redecoration about to start, and a new website ready for launch in July.

Camp Jojo is expanding from its established Essex site to a second location at Nag’s Head Farm, near Appleby in Cumbria. We are seeking a Volunteer Manager to lead the recruitment, administration and support of volunteers for our Cumbria camps.

This role is responsible for managing the full volunteer journey, from initial enquiry and recruitment through to placement at camp, while maintaining accurate databases and acting as the main point of contact for volunteers. Working closely with the Operations Managers and supported by the experienced team at our Essex site, the Volunteer Manager will help ensure a positive and well-organised volunteer experience.

The role includes attending and minuting volunteer-related meetings, maintaining effective communication with volunteers, and supporting the wider Camp Jojo team. This is a varied and rewarding position requiring excellent organisation, time management and communication skills. Hours are seasonal, with increased demand during spring and summer, and attendance at the start of camps during school holidays is required.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Team Administrator

We are seeking an enthusiastic, proactive and motivated administrator who would like a varied role. The successful candidate will provide cross-departmental support and administrative support for our small team. There is real scope for the candidate to shape the role and gain experience from involvement in various organisational projects. This is a fantastic opportunity to join an encouraging, consultative, dedicated and supportive team and be part of the work of an inspirational organisation.

Contract

Permanent; 3 days (21 hrs per week). We will be flexible on hours worked each day and the days worked e.g. splitting 21 hours over four or five days.

Salary

£16,817 (£28,028 FTE). First Give is committed to paying the London Living Wage.

Location

Hybrid, in our North West London office with one day per week at home. We can be flexible regarding the specific days, but these will be fixed once agreed.

Annual leave

20 days annual leave (inclusive of 5 pro-rated bank holiday days).

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We aim to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.

Job Title: Digital Communications Officer

Responsible to: Senior Communications & Engagement Manager

Salary: £29,706 – £31,908 per annum 

Location: Head Office, 5 Trinity Street, London, SE1 1DB 

Hours of work: Full time - 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu (some domestic and international travel may be required) 

The package also includes: 

• 8% employer pension contribution

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas period 

• Season Ticket Loan 

About USPG 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

About the Role 

Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work: 

• Oversee the day-to-day running of our website and social media channels. 

• Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges. 

• Support the digital growth of USPG through SEO and Analytics

• Monthly digital and media reporting

About You  

You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.

You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.

This is an ideal opportunity for someone looking for an exciting and varied role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.

How to apply: 

Please complete the application form and equal opportunities form and email us as indicated.
 

Closing Date: Wednesday 12 August 2026 by 9am.

Interview Date: Wednesday 19 August 2026 in London.

Role Purpose

To provide administrative support for the People and Culture team ensuring efficient and effective HR and volunteer processes from onboarding right through to exit. This role requires excellent internal customer service skills and a willingness to help, support and find answers to staff and volunteer queries and questions.

Main Responsibilities

·  To provide administrative support to the People and Culture Team in the recruitment of staff and volunteers.

· To assist with the onboarding of staff and volunteers.

· To carry out routine and ad hoc administrative duties to support HR and volunteer processes.

· To issue letters and documentation to staff and volunteers, ensuring copies are filed in relevant online files.

· To update HR and volunteer systems ensuring data is accurate and up to date

· To assist in monitoring and updating HR and volunteer records such as training, DBS checks or health and safety.

· To monitor HR and volunteer e-mail in-boxes and calendars responding to queries where relevant and sending meeting invites where necessary.

· To run reports from HR/volunteers systems as and when required.

· To attend HR/volunteer meetings as and when required which may include occasional out of hours work for volunteer training sessions or social events.

· To be pro-active and responsive to volunteer and staff queries.

· To carry out any other reasonable tasks as discussed and agreed with your line manager.

Person Specification

Essential

· Located within commutable distance from our office in central Gloucester.

· A team player who works flexibly to meet the needs of the organisation.

· Excellent organisational and time-management skills, with the ability to prioritise work and meet tight deadlines.

· Strong written and verbal communication skills.

· Ability to work quickly and accurately with data.

· Excellent interpersonal skills.

· Strong IT skills.

· Ability to use own initiative.

Desirable

· Driver, with access to own vehicle.

· Previous experience of working in a charity or HR.

We are willing to consider full or part-time working for this role.

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 12th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Senior Administration Officer - FTC

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Senior Administration Officer - ftc - 9 Months

Home-based – Working Remotely- London & South East

£18,825 per annum + £562 home-working allowance per annum + £3,138 per annum London Weighting per annum (if applicable)

Salary has been pro-rated based on a 9-month fixed-term contract

35 hours | Monday –Friday |  Fixed Term Contract - (9 Months)

Why Join TACT?

• Top 5 UK Charity to Work For (2024)
• 97% proud to work at TACT | 92% love working here
• Not-for-profit – every surplus reinvested into children, carers & staff
• Children’s voices shape every decision, system, and improvement we make at TACT.
• Flexible homeworking
• Trauma-informed, values-led organisation

Benefits

• 31 days annual leave + 8 bank holidays (pro rata as ftc)
• 55p per mile business mileage
• Stakeholder Pension (salary sacrifice)
• Family-friendly & flexible working policies
• Volunteer days

Wellbeing & Non-Salary Benefits

• Homeworking IT bundle + home office loan
• Help@Hand EAP (24/7 GP, CBT, physio, mental health support)
• Over 35 hours a year of access to on line wellbeing events and team wellbeing days
• Menopause Policy + free clinician appointments
• Regular team wellbeing & connection events

Training & Career Development

• Excellent learning & development programme
• Opportunity to grow therapeutic & trauma-informed practice
• Supportive leadership and clear career progression pathways
• Involvement in innovative projects (e.g. TACT Connect, Health, Education)

The Role

You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people. 

The Senior Admin Officer will be responsible for general administrative functions within the London & South East region and will report to the Administrative Manager.  In some instances, the Senior Admin Officer may be required to deputise for the Admin Manager in the post holder’s absence in relation to day to day matters.

The Senior Admin Officer will specialise in a particular area (s), such as Panels, statutory paperwork, minute-taking, training, and maintaining the in-house database (Charms).

As a charity we are committed to ensuring that our resources are directed toward supporting our children.  For this reason, we can only consider applicants from London and the surrounding counties as they will need to travel to face to face events at least monthly. Candidates based outside these areas would incur additional costs.

Key Responsibilities:

• Providing an administration service to the London & South-East region to help meet the service objectives of increased foster carer recruitment
• Organise and prepare all panel papers for approvals and reviews.
• Minute panels and prepare ADM paperwork
• Timely and accurate record keeping on Charms (in house system).
• Responding to telephone calls and allocating these to staff as appropriate. When necessary, take messages for staff members and ensure that these are passed on.
• Communicating professionally with a wide range of stakeholders, including colleagues, carers, and third-party agencies to establish professional working relationships which focus on the best outcomes for the children and young people in our care.
• Working flexibly within the team and autonomously as needed to manage your time and duties.

What You’ll Need

• GCSE in English & Maths or equivalent
• Experience of working in a busy administrative setting in a social care-related field.
• Ability to obtain, extract and analyse information from various systems.
• Confidence in using all Microsoft Office applications, including Outlook & OneDrive.
• Experience of using a software system to record, retrieve and maintain records
• Excellent communication skills to suit a broad range of professional relationships
• The ability to work to deadlines, with accuracy and flexibility, sometimes dealing with conflicting priorities
• Familiarity with handling confidential and sensitive information in line with relevant regulations and legislative requirements
• A tendency to think creatively, exhibit resourcefulness, work with enthusiasm, compassion, and commitment
• Evidence of an understanding and commitment to equality, diversity, and anti-discriminatory practices
• Enhanced DBS / PVG (processed by TACT)

Travel

• Home-based role
• Required to attend monthly face-to-face meetings and other occasional meetings in London and surrounding counties
• Additional travel for training, team and carer events

Key Dates

• Closing Date: Monday, 20th July 2026
• Interviews:  Wednesday, 29th July 2026 (Microsoft Teams)

Apply early - we may close the role if we receive a high volume of applications. Previous applicants need not apply.

Safeguarding Commitment

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies. 

Our volunteers are at the heart of everything we do, and this role is key to ensuring they have an exceptional experience from the moment they apply. As Volunteer Coordinator, you'll lead the end-to-end volunteer journey, attracting, recruiting, onboarding and supporting volunteers who help transform children's lives through the joy of reading. This is a varied and rewarding role where no two days are the same. You'll build relationships with applicants, community partners and colleagues across the organisation, develop creative recruitment initiatives, coordinate training and events, and use volunteer feedback to continually improve our programme. If you're an organised, people-focused professional who enjoys building connections, creating positive experiences and making a meaningful difference, we'd love to hear from you

About the role 

The Administrative Assistant plays a key role in supporting the effective delivery of services,  projects, events and member communications across the organisation. Working closely with the  Head of Services and colleagues across teams, the postholder will provide high-quality  administrative, project and operational support, helping to ensure services run efficiently and  members receive excellent support and communication. 

This is a varied role requiring excellent organisational skills, attention to detail, strong  communication abilities and the capacity to manage multiple priorities. 

Key Responsibilities 

Services Administration 

• Provide administrative support for the planning, delivery and evaluation of webinars and  online events.

• Support the production and distribution of Fragile Links, including content coordination,  proofreading, scheduling and publication processes. 

• Assist the Head of Services with the administration and project management of  conferences, events and service-related projects. 

• Maintain accurate project records, databases and documentation. 

• Updating information on the website when requested 

• Maintaining records and information on research requests 

Project Administration 

• Provide administrative support for partnership projects 

• Maintain accurate participant and project records in line with data protection  requirements. 

• Coordinate member communications relating to projects and programmes.

• Monitor participation, gather feedback and support project reporting. 

Membership and Member Support 

• Support colleagues with membership communications and messaging when required. • Assist with member enquiries and administrative requests. 

• Ensure member records are maintained accurately and confidentially. 

Volunteering and support groups

• Support the Head of Services managing volunteer requests and meetings

• Run induction meetings for new volunteers

• Manage and promote the support group meetings across the platforms

Cross-Team Administration and Support 

• Provide customer service support for the online shop, including responding to customer  enquiries and assisting with product updates. 

• Contribute to organisation-wide projects and initiatives as required. 

• Database administration

• Support fundraising administration tasks 

General Responsibilities 

• Work collaboratively with colleagues across all teams. 

• Maintain accurate records and databases in accordance with organisational policies and  GDPR requirements. 

• Undertake other duties appropriate to the role as reasonably required.

Person Specification 

Essential 

• Experience in an administrative, project support or coordinator role.

• Excellent organisational and time management skills. 

• Strong attention to detail and accuracy. 

• Willingness to speak to people over the phone and respond to enquiries.

• Ability to manage multiple tasks and competing priorities. 

• Strong written and verbal communication skills. 

• Good IT skills, including Microsoft Office and database/CRM systems.

• Experience maintaining records and handling confidential information.

• Ability to work independently and as part of a team. 

• Commitment to providing excellent customer and member service. 

Desirable 

• Experience working within the charity, membership or health sector.

• Knowledge of Donorfy, Wordpress and digital communication platforms.

• Understanding of the needs of people living with long-term health conditions or  disabilities. 

Please note that the successful candidate will be required to undergo a fully enhanced DBS check,  prior to commencing employment with EDS UK. 

Application process 

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.