Advice service manager jobs

Recruitment Consultant

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)

Pay Scale

£28,000 - £34,000 per annum plus on target bonus

Responsible to     

Director

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays (both calculated pro rata for part time employees)

Plus a day’s leave on your birthday, plus a wellbeing day’s leave (not calculated pro rata)

The role                     

To place ex-offender candidates into sustainable paid employment with local employers

Purpose

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission

We do this by providing practical employment support, linking them to companies with good jobs

Vision

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Duties and Tasks

There are three main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.

1. Job Finder Support

Interviewing ex-offenders, offering one-to-one job coaching to help them into work, and providing ongoing mentoring for the first 12 months in employment.

Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers on our books. Our job finder support can begin in custody and continue through the gate into the community, or start in the community. Typically, we will work with a person for between one and three months to establish work readiness and will continue to support them for up to a year once they find employment. Many people stay in touch and return to us for their second or third job over a period of years, and we consider our door to be open for as long as support is needed.

You will:

• Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where issues such as substance misuse or homelessness remain significant barriers.
• Work with candidates over several weeks and months as a job mentor, meeting regularly to assist in all aspects of their job search.
• Help craft strong CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to spent and unspent convictions.
• Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
• Book candidates onto relevant training courses with third-party providers, including CSCS cards, HGV driver training and renewable energy qualifications.
• Encourage and support candidates in their own job search activity, including teaching them how to use online job boards and complete application forms.
• Submit candidates for vacancies with our inclusive employer partners and proactively identify additional opportunities on their behalf.
• Organise interviews, ensuring candidates have suitable interview clothing and the financial means to travel to interviews where required.
• Follow up immediately after interviews, helping candidates process outcomes, manage expectations and rebuild confidence if unsuccessful.
• Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and travel-to-work support.
• Offer practical assistance as needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.

2. New Employer Engagement

Expanding our network of employers to generate a regular flow of job opportunities and enable more candidates to move into work.

This requires new business development and excellent relationship management. You will identify the roles most sought after by our candidates and focus on employers who demonstrate agility and responsiveness in their hiring processes. Contacts are likely to include business owners, divisional managers and site supervisors rather than social value or EDI teams.

You will:

• Proactively approach local employers advertising roles that match the skills and experience of current candidates, with the aim of securing interviews and recruitment instructions.
• Approach organisations that are not currently recruiting but are likely to offer suitable opportunities in the future.
• Maintain and develop a database of active and prospective employers.
• Take ownership of specific sectors or geographical areas in consultation with colleagues to maximise reach and avoid duplication.
• Visit employers to explain our services, answer questions about employing people with convictions and gain a thorough understanding of the workplace environment.
• Select and submit suitable candidates, advocating for each individual based on your knowledge of their strengths, achievements and progress.
• Positively challenge employer concerns where appropriate and advocate for fair consideration of candidates.
• Disclose offending history and risk profiles appropriately, highlighting personal attributes and workplace strengths while guiding employers through the recruitment process in partnership with the candidate.

3. In-Work Support

Supporting candidates to sustain employment for up to one year after starting work.

Maintaining employment is a key part of the journey. Newly employed candidates, particularly recent prison leavers, can face a range of practical, emotional and lifestyle challenges. The strongest chance of successfully supporting both candidate and employer comes from strong relationships built on trust, honesty and confidence.

You will:

• Advise employers on successfully onboarding new employees during their first weeks and months in work.
• Help employers understand and accommodate any additional support needs, such as housing transitions, medical appointments or probation requirements.
• Be aware of and proactively manage issues relating to media attention around previous convictions, including advising on measures to protect privacy and reputation where appropriate.
• Maintain regular contact with candidates during their first 12 months in employment through phone calls, meetings and ongoing mentoring support.
• Record all candidate and employer interactions, progress and outcomes on the Itris recruitment CRM database.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

Rather than a traditional first interview, we will be holding a relaxed group recruitment evening with a ‘speed-dating’ style interview format. This is for applicants for all THREE DIFFERENT VACANCIES we’re hiring for, for the new Preston team.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
• Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.

The Role

We are seeking a creative, organised and audience-focused Social Media Officer to help myaware develop a more coordinated, consistent and effective social media presence.

This is an exciting opportunity to play a key role in how myaware reaches, supports and engages people affected by myasthenia, as well as families, carers, supporters, fundraisers, healthcare professionals and the wider public. The role will help move myaware’s social media activity from a reactive, team-by-team approach to a more planned and strategic function that supports awareness, fundraising, professional services, membership growth, community engagement and brand consistency.

Working closely with the IT and Digital Communications Manager, Fundraising, Professional Services and colleagues across the organisation, you will help plan, create, schedule and evaluate social media content across myaware’s channels. You will support the development of a social media content calendar, create clear and engaging copy, produce accessible and brand-aligned graphics, and help teams turn their knowledge, updates and campaign activity into content that works for myaware’s audiences.

You will also support the development of reusable templates, clearer content processes, social media reporting, and appropriate use of tools such as Canva, Adobe Creative Cloud and AI-assisted content creation. The role will involve helping myaware make stronger use of formats such as posts, carousels, Stories, Reels, short-form video, polls and direct-message-led campaign activity, while ensuring content remains accurate, sensitive, accessible and appropriate for a health charity.

The Social Media Officer will be predominantly home based within the UK, with occasional travel required. The role will work collaboratively across myaware to support awareness activity, fundraising campaigns, events, community engagement, professional services, membership activity and wider digital communications.

Who We Are Looking For

We are looking for someone with experience creating social media content for an organisation, charity, campaign, community group or similar setting. You will be confident writing clear and engaging copy for different audiences, using social media platforms such as Facebook, Instagram, LinkedIn, X/Twitter, YouTube or similar, and creating or adapting simple graphics using tools such as Canva, Adobe Creative Cloud or equivalent.

You will understand how social media can support awareness, fundraising, services, membership and community engagement, and you will be able to plan and organise content across multiple priorities. You will have a good eye for clarity, accessibility, tone and brand consistency, and be comfortable working with colleagues across different teams to turn ideas into effective social media content.

We are particularly interested in someone who is creative but practical, organised and reliable, warm in their communication style, and sensitive when working with health-related or personal content. You do not need to know everything about myasthenia before applying, but you should be willing to learn about the condition and the needs of people affected by it.

Experience in a charity, health, disability, community or membership organisation would be useful, as would experience supporting fundraising or event promotion through social media, creating Stories, Reels or carousel content, using analytics to improve content planning, or supporting campaigns and awareness activity.

Most importantly, you will share myaware’s values and be committed to helping us reach, support and connect more people affected by myasthenia.

If this sounds like you, we would love to hear from you.

Who are we?

myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Tuesday 25th August 2026.

Provisional interview dates will be week commencing: 07.09.2026

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

As Senior People Officer, you'll play a key role in delivering a high-quality People service across SSAFA. This is a blended role, combining employee relations advice and case support with hands-on responsibility for wellbeing, employee engagement and inclusion. Working closely with managers and colleagues across the organisation, you will help to resolve people matters fairly across the full employee lifecycle, while also developing initiatives that strengthen employee experience and organisational culture.

This is not a specialist employee relations role, nor is it solely an employee engagement role.

We are looking for someone who is motivated by both aspects and is keen to broaden their experience across:

• Employee engagement, wellbeing and inclusion initiatives, from shaping ideas through to delivery and evaluation
• Employee relations advice and case management, with support to continue developing your knowledge and confidence
• Building relationships, influencing stakeholders and coaching managers
• Organisational change, culture activity and cross-organisational people projects
• Policy development, internal communications and continuous improvement

Based at SSAFA's Central Office in London, the role offers flexibility to work remotely in line with organisational needs. However, you must be willing and able to travel to the office at short notice when required.

About the team

You'll join a collaborative and supportive People & Organisational Development team that is passionate about delivering an excellent service and continuously improving the employee experience. We value partnership, professionalism, compassion and inclusion, working together to help colleagues and managers thrive. In this role, you'll work closely with:

• Learning & Organisational Development
• People Systems & Operations
• Leaders and managers
• Project and change teams
• Internal Communications and other corporate functions

This cross-organisational exposure will give you valuable insight into how different teams work together to support SSAFA's mission.

About you

You are someone who enjoys building relationships, listening to colleagues and turning feedback or ideas into practical improvements. You are comfortable working collaboratively across teams, communicating with different audiences and helping to create an inclusive and engaging employee experience. You will bring sound judgement, empathy and curiosity, and be able to manage changing priorities in a fast-paced environment.

We're looking for someone who:

• Has experience in a generalist HR, employee engagement, wellbeing, inclusion, or related people-focused role and is ready for the next step in their career.
• Can demonstrate experience of contributing to or delivering engagement, wellbeing, inclusion, culture or employee experience initiatives.
• Has a sound understanding of HR practice and employment law, with the willingness and ability to develop further practical experience in employee relations and case management.
• Can build trusted relationships, adapt their communication style and work collaboratively with colleagues, managers and stakeholders at different levels.
• Can organise and deliver activity, manage multiple priorities and follow through from idea to implementation.
• Is curious, proactive and committed to improving the employee experience, and is comfortable suggesting new approaches and encouraging participation.

You do not need to be an employee relations expert to apply. However, you must have a sound understanding of HR practice and employment law and be willing to develop your employee relations experience. Likewise, candidates with a stronger ER background should be able to demonstrate a genuine interest in engagement, wellbeing and inclusion work.

We will assess candidates across both employee relations and engagement to reflect the balanced nature of the role. We are interested in your transferable experience, your understanding of good people practice and employment law, and your willingness to learn.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Women’s Inclusive Team (WIT)

Finance and Fundraising Manager

Salary: £35,000–£45,500 FTE, pro rata
Hours: 14–21 hours per week
Location: Bethnal Green / hybrid
Contract: Permanent, subject to funding and probation
Reports to: Chief Executive Officer

About WIT

Women’s Inclusive Team is a community-led charity in Tower Hamlets. We work with women, children, young people and families, particularly those from Black, Asian and minoritised communities, to improve wellbeing, widen opportunities and strengthen local voices.

About the role

We are looking for an experienced Finance and Fundraising Manager to join our Senior Management Team.

This is a senior, hands-on role combining charity finance with fundraising and income development. You will lead the finance function, strengthen controls and provide clear information to the CEO, trustees and senior managers.

You will also help grow and diversify income by managing WIT’s funding pipeline, identifying opportunities and contributing to strong applications, tenders, budgets and financial narratives.

Key responsibilities

• Lead the finance function using QuickBooks and Excel.
• Produce management accounts, cash-flow forecasts, budgets and reforecasts.
• Strengthen reconciliations, journals, salary allocations, debtor monitoring and year-end processes.
• Maintain a central funding pipeline covering needs, opportunities, deadlines and gaps.
• Lead or contribute to funding applications, tenders, contracts and partnership bids.
• Prepare budgets, financial narratives and full-cost recovery calculations.
• Build relationships with funders, commissioners and corporate partners.
• Oversee grant and contract finances, reporting deadlines and audit trails.
• Advise the CEO, trustees, managers and budget holders.
• Line manage the Finance Assistant and improve systems and workflows.

About you

You will have:

• Strong charity finance experience, including management accounts, cash-flow forecasting, budgeting, restricted funds and financial controls.
• Experience of month-end processes, reconciliations and debtor management.
• A successful fundraising track record across grants, tenders, commissioned contracts or partnership bids.
• Experience managing a funding pipeline.
• Confidence using QuickBooks and Excel.
• Knowledge of grant management, funder reporting and audit requirements.
• The ability to explain financial information clearly.
• Strong organisational, collaborative and line-management skills.

You do not need to have held an identical combined role, but you must show strong charity finance expertise alongside credible fundraising and income-development experience.

What we offer

Flexible part-time hours, hybrid working, a place on WIT’s Senior Management Team and the opportunity to help shape the future of a values-led community charity.

How to apply

Please submit your CV and brief responses to these questions. A covering letter is not required.

1. Why would you like to work for WIT, and what attracts you to this role? Maximum 250 words.
2. Give one example of a successful funding application, tender, contract or partnership bid you contributed to. Include your role, the amount sought or secured and the outcome. Maximum 350 words.
3. Give one example of how you used management accounts, budgets or cash-flow information to support a decision, address a risk or improve financial controls. Maximum 350 words.

Closing date: 27th August 2026. We may close early if we receive enough suitable applications, so early applications are encouraged.
Interview dates: To be confirmed.

Further competency questions will be explored at interview; no lengthy written task is planned.

Appointment is subject to satisfactory references, right-to-work evidence and pre-employment checks. A DBS check may be required.

WIT welcomes applications from a wide range of backgrounds and lived experiences.

Drive is a high risk / high harm domestic abuse perpetration intervention. Its sole aim is to reduce the risk posed by those using high levels of harm towards family members and / or (ex) partners. This is achieved via disruption, diversion and direct behaviour change work, where safe to do so, within a multi-agency framework.

The Case Manager will strive to work one-to-one with perpetrators who have been identified as high risk to pro-actively secure engagement, influence attitudinal and behavioural change and connect with complementary services. To do this, the Case Manager will work with local agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. However, it may not always be safe or possible to meet with the perpetrator. Equally as vital to risk reduction efforts is analysis of presenting information to identify ways to disrupt their abusive behaviour, alongside close-knit multiagency working to implement actions.

Throughout all intervention the Drive Case Manager will work closely with the local IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible for delivering outcomes, working typically for up to 12 months to achieve behaviour change with each Service User.

About you
You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client.  You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will understand trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us
We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

Please note: We are running an active interviewing process for these roles. Rather than waiting until the application deadline to begin reviewing candidates, we start reading applications and speaking with people as they come in.

This means interviews may take place throughout the advertising period, and the role may be filled before the closing date if we find the right candidate early. If you’re interested, we encourage you to apply as soon as possible so you can be considered in the first round of interviews

This post is subject to an enhanced DBS check

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT. 

• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance. 

• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives. 

• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team. 

• Provide financial insight and analysis to support strategic decision-making and long-term planning. 

• Support the development and implementation of organisational policies and procedures to ensure good governance. 

• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making. 

• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation. 

• Oversee all payments, manage cash flow, income and claims. 

• Support financial planning for grant funding applications to support delivery of our objectives. 

• Line management of the Administration Officer. 

• Renew the annual insurance policy ensuring adequate cover and value for money. 

• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports). 

• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy. 

• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them. 

• Fulfil duties as assigned by the Chief Executive Officer. 

• Any other reasonable duties as required by MRT. 

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions.

Candidate Profile

Essential 

• A financial control and reporting background with an accounting qualification (e.g. AAT, CIMA) or qualified by experience. 

• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations. 

• Experience of financial and management reporting within a small to medium-sized charitable or not for profit organisation. 

• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission. 

• Experience of cash flow forecasting. 

• Familiarity with Xero financial and project management software (or similar). 

• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff. 

• Aptitude in problem-solving. 

• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail. 

• Ability to work flexibly across the working week when necessary. 

• Ability to prioritise and plan activities to meet strict deadlines. 

• Excellent literacy, numeracy and report-writing skills. 

• Excellent presentation and communication skills. 

• Strong negotiation and influencing skills. 

• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems). 

• A reliable team player with good attendance and work performance. 

• Ability to set performance objectives and ensure these are achieved. 

Desirable 

• Experience in financial planning for funding applications. 

• Understanding of small-scale charitable trading. 

• Experience of commercial contract management. 

• Experience of managing an IT service provider.

• Knowledge of the Mersey Catchment.

• Experience in Human Resources

General Notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This positive will from time to time requires work during some evenings, weekends and public holidays to meet the needs of the post. A time off in lieu system is operated by the Trust.

• We will also require the successful applicant to undergo a basic DBS check and provide satisfactory references from previous employers. 

Term and Conditions

The following terms and conditions are typically offered to Mersey Rivers Trust staff and are set out as a guide only. Terms and conditions may vary according to circumstances, and this summary does not form part of any subsequent employment

Annual leave: 25 days annual leave (pro rata) plus bank holidays that fall on working days and a 3 day shutdown between Christmas and New Year.

Location: Home Based

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.

 The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.

Key Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
• Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently.
• Act as a single point of contact for residents, addressing enquiries at first contact wherever possible.
• Deliver a consistently high standard of customer service aligned to organisational values and service standards.
• Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures.
• Diagnose repair issues through effective questioning to ensure correct categorisation and prioritisation.
• Liaise with internal repairs teams and external contractors to schedule, amend or follow up appointments.
• Keep customers informed of progress and timescales and manage expectations appropriately.
• Respond to rent‑related queries including balances, payments, arrears and payment methods.
• Explain rent statements and charges in a clear, customer‑friendly manner.
• Signpost customers to relevant support services, including income advice or welfare support, where appropriate.
• Provide information on tenancy services, estate services and policies.
• Record, acknowledge and handle stage 1 complaints in line with our complaints policy.
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
• Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
• Provide administrative support for organisational related processes.
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
• Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
• Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery

Person specifications:

• Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.

• Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.

• Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.

• Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.

• Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.

• Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.

• Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.

• Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.

• Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.

• Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.

Frontline Competencies 

Working with Customers

• A focus on maximising the independence of our customers in all interventions 

• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation 

• The ability to regularly motivate and inspire Customers to improve their life situation 

• The ability to deal with customers exhibiting challenging behaviour in a positive way 

• An understanding of support issues, particularly relating to Veterans Communication 

• The ability to communicate effectively with all Customers 

Health and Safety

• An understanding of how to safeguard vulnerable adults and children 

• The consistent application of appropriate boundaries when working with Customers

Other Duties

• Support the organisation: Carry out any other duties as required by The Tenancy Directorate

• Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.

Are you an experienced public fundraiser, who can deliver large-scale, people focused campaigns?
We’re looking for a Public Fundraising Manager, who will be responsible for the delivery of our face-to-face fundraising across the UK.

What does this role do?

As Public Fundraising Manager, you will:

• manage the successful development and delivery of public fundraising campaigns, working closely with delivery partners to bring our campaigns to locations across the country, from supermarkets and county fairs to door-to-door and street fundraising,
• monitor income and expenditure, ensuring activities deliver strong performance and a positive return on investment,
• manage key relationships related to public fundraising across the organisation and with external partners, including fundraising teams, senior leaders, and fundraising agencies,
• manage the Public Fundraising team, through regular supervision, coaching and training to maximise their potential and contribution to Dogs Trust.

Interviews for this role are provisionally scheduled for 2nd and 3rd September 2026 and will take place on Teams.
 

Could this be you?

To be successful in this role, you’ll need experience of managing a target-driven team who can deliver successful, large-scale campaigns, providing them with effective coaching, mentorship, and support along the way. It’s essential that you’re an excellent communicator, who can confidently manage internal and external relationships, as this role will be regularly engaging with leadership, as well as delivery agencies and other charities. You’ll also have experience of analysing campaign performance, and the confidence to use insights to change strategic direction when needed. A commitment to our aims and objectives is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Location: Great Ormond Street Hospital, WC1
Start Date: Immediately (subject to pre-employment checks)

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.

You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.

Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Friday 21 August 2026

If you have recently applied for this role, please do not apply again.

​Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.

CVs are not accepted. 

Interview date: 27 and 28 August 2026

Interviews will be held on Zoom.

The successful candidates will be required to provide documentary evident of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.

Citizens Advice Camden is an equal opportunities employer.  We encourage applications from all sections of the community.

About Us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.

The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.

The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

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Brief role description

The role of the Employment Consultant is to maintain effective relationships with employers and partner organisations to secure employment, training and vocational opportunities for service leavers and veterans. The role provides tailored support, advice and guidance to individuals with young needs who are in resettlement, helping them achieve sustainable vocational outcomes and successful transitions into civilian employment.

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Who we're looking for

We are looking for a highly organised and motivated individual who enjoys building relationships and making positive impact. You'll be a confident communicator with strong interpersonal skills, able to engage effectively with a wide range of people, including employers, stakeholders and individuals seeking support. You'll be comfortable managing a varied workload, working independently when needed, while also contributing as part of a collaborative and supportive team. 

Ideally you'll have experience in employer engagement, recruitment, account management or employment support, along with an understanding of labour markets and employment opportunities. You'll be passionate about helping people overcome barriers to employment and confident using IT systems, including Microsoft Office and CRM or case management systems. A full UK driving licence, access to a vehicle and a willingness to travel are essential. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the job description. 

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What's in it for you? Check out our benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

Do you want to use your brilliant people skills to change lives? 

As aPeer Support Lead, you’ll be out in the community every day — meeting people, breaking down barriers, and bringing positive change. If you have passion and energy, can use your lived or learned experience to engage and support people, we want to hear from you! 

You will: 

• Plan and deliver outreach, engaging people who need support and help them find healthcare. 

• Work with amazing partners in hostels, drug services, and the NHS. 

• Run training and workshops about hepatitis C, HIV, and liver health. 

• Do simple finger-prick blood tests 

• Lead and inspire a team of lived-experience volunteers. 

You’ll get full training, ongoing support, lots of great benefits, and a chance to make a real impact! 

Role will be based across Cambridgeshire, Suffolk, Norfolk, Essex and Bedfordshire and requires extensive travel. The post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

We value creativity, innovation, and lived experience at the heart of everything we do, and we strongly encourage applications from people with lived experience similar to the people we work with – that might be of drug use, the criminal justice system, homelessness, hepatitis C, liver disease or other lived experience. 

The Charity Governance Secretariat Manager is a full-time hybrid role based in Letchworth, with the flexibility to work from home for part of the week. The role involves managing governance processes for charity clients, including coordinating board and committee meetings, preparing agendas and papers, maintaining accurate records and minutes, and tracking actions to completion. The manager will ensure compliance with charity regulations and best practice, oversee key governance documents and policies, and support trustees and senior leaders with timely information and guidance. Day-to-day responsibilities include liaising with stakeholders, organizing meeting logistics for both digital and physical events, maintaining governance calendars, and supporting the continuous improvement of governance procedures. The role also requires close collaboration with internal teams to align governance activities with overall event delivery and client expectations.

Qualifications

• Experience in charity governance or company secretariat functions, including organizing board and committee meetings, preparing papers, and recording minutes.
• Strong administrative and organizational skills, with the ability to manage multiple deadlines, maintain accurate records, and coordinate complex schedules.
• Knowledge of charity law, governance frameworks, and regulatory requirements (e.g., Charity Commission guidance), or a willingness to develop this expertise.
• Excellent written and verbal communication skills, with attention to detail and the ability to produce clear, concise, and accurate documentation.
• Proficiency with digital tools and platforms used for meetings and events (e.g., videoconferencing tools, document management systems, office productivity software).
• Ability to build effective relationships with trustees, senior leaders, and external stakeholders, demonstrating discretion and professionalism.
• Experience in or exposure to healthcare, medical meetings, or non-profit sectors is beneficial.
• Relevant professional qualification or degree in a related field (e.g., governance, law, business, public administration) is desirable but not essential.

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

Role Purpose

The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision.

The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.

We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser.

Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and on-going casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.

Role Profile 

• Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
• Work to achievable targets in line with the criteria set by the funder.
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Research and explore options and implications so that clients can make informed decisions. Act for clients where necessary using appropriate communication skills and channels.
• Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required

If you have applied for this role recently, please do not apply again.

Closing deadline for applications is: 9.00am on Monday, 24 August 2026

CVs are not accepted. 

Applications will be reviewed on a rolling basis and interviews may be conducted before the closing date.

Interview date:tbc

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.