Advice service manager jobs

We're looking for a Fostering Coordinator to play a vital role in helping dogs thrive outside the kennel environment, by recruiting and supporting volunteer foster carers.

What does this role do?

As Fostering Coordinator, you will:  

• identify and place suitable dogs into foster care, including temporary placements for long-stay dogs needing respite from kennels, and carry out necessary intake assessments,
• recruit, assess, and induct new foster carers, promoting the scheme through events, conversations, and collaboration with colleagues across Dogs Trust,
• support foster carers with regular check-ins, arrange veterinary appointments, and provide access to behaviour or training support when needed,
• deliver training to foster carers, either one-to-one or through organised group sessions,
• promote dogs in foster or Home Stay settings by preparing profiles, contacting potential adopters, organising matching meetings, and completing all adoption paperwork. 

Could this be you?

To be successful in this role, you'll understand the importance of fostering, and the positive impact it can have on a dogs journey to their forever home. With experience of working with volunteers, you will have excellent communication and organisational skills, and ability to support fosterers as they provide temporary care to our dogs. You'll need some dog handling experience, as well as excellent customer service skills.

Interviews are provisionally scheduled for 20th and 21st August 2026 at Shrewsbury Rehoming Centre.

About the role:

We are looking for an experienced individual to join our small, friendly and dedicated team to lead ILPA’s content and communications work. The successful candidate will be working collaboratively across the organisation to deliver a high-quality service to our passionate and committed members, and producing and disseminating ILPA’s internal and external communications through all available channels. This position would suit a self-motivated individual who is committed to our charitable objectives, and wants to help further them by: developing and executing our content and communications strategy; managing and improving our website; editing our weekly update to members; maintaining our crucial online archive of updates, documents, and data; and developing and executing our media strategy. 

Start date: As soon as possible

Contract Type: Full time, Permanent

Reporting to: Chief Executive

Salary: £37,000-£42,000 per year, based on experience

Location: Hybrid (London 1 day per week; remote)

Application Deadline: 9.00am, Monday 24 August 2026

Application:

Please submit a completed application form highlighting why you are applying for this position and how you meet the personal specification, providing examples where applicable. Please return this by 9:00 am, Monday 24 August 2026, along with a completed equalities monitoring form. Please find these forms and the email address for submission on our website (linked).

Successful candidates must be eligible to work in the UK.

Interviews (Hybrid):

Week commencing 1 September 2026. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at the interview.

About the team:

We are a small, committed and expert team of 12 professionals in the legal, grant-funding, training, membership and communications spheres.

About the Immigration Law Practitioners’ Association

The Immigration Law Practitioners’ Association (ILPA) is a professional association and registered charity, the majority of whose members are barristers, solicitors, advocates and IAA regulated advisers practising in all aspects of immigration, asylum and nationality law. ILPA currently has approximately 4500 individual member contacts.

Founded in 1984 by leading practitioners in the field, and 42 years on, stronger than ever, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members.

Our vision is a fair and effective immigration system that respects human rights and the rule of law. We realise this by empowering members to provide the best possible advice and support for migrants and collaboratively working to improve law, policy and practice.

ILPA is represented on numerous Government, official and non-Governmental advisory groups and regularly provides high-level evidence to Parliamentary and official enquiries. ILPA is at the forefront of engagement with the Home Office, NGOs and other Government departments.

To our members, ILPA is a community where they come to share knowledge, keep up to date with changes and receive high-quality training to enable them to practise effectively. Members also rely on ILPA to be their voice in seeking change for the better to immigration, asylum and nationality law and practice. This we do through the work of our expert legal team, engaging with policymakers and stakeholders, and drawing on the experiences and expertise of our members.  

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and lower socio-economic backgrounds, and we are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome applications from you if you can see yourself in this role and have an appetite to gain new skills, knowledge and experience. We particularly welcome applications from individuals who have lived experience of the UK immigration system

Job Description

Content

• Manage co-ordination and production of weekly ILPA Members’ update email
• Liaise with the Editorial Advisory Board and legal policy team to commission blogs and content
• Edit material in line with guidelines, arranging for peer reviews where necessary, ensuring that all material is accurate, appropriate, brand consistent and suitable for publication; uploading content to the ILPA website through the CMS
• Manage production of the Annual Report
• Liaise with Bloomsbury, ILPA’s publisher, to ensure that the ILPA journal content is disseminated as widely as possible
• Track impact and success of content through relevant analytics to inform content strategy
• Track and monitor publications aimed at immigration practitioners to inform content strategy
• Work with colleagues and members to develop a content strategy that best supports members’ information needs

Communications

• Manage the ILPA website (including the members-only area), editing and uploading new information and resources, and maintaining the online archive
• Liaise with ILPA’s external website support team to ensure developments are undertaken efficiently 
• Manage ILPA’s social media channels (currently LinkedIn and BlueSky) 
• Respond to journalists’ enquiries, including arranging for media quotes and interviews, in collaboration with the Chief Executive and the Director of Policy and Advocacy
• Together with the Chief Executive and the Director of Policy and Advocacy, develop and implement ILPA’s external communications strategy
• Work with the Chief Executive to upgrade the ILPA website to improve user experience
• Support and assist with grant funding applications.

Person specification

Essential skills, experience and qualities

• Experience of content commissioning and editorial management
• Experience of developing content strategies, including producing content with a user-centric focus (i.e. experience producing user data, conducting user research and translating it into useful content) 
• Excellent digital publishing skills (including CMS management and UX design) 
• Excellent attention to detail, including proven copy-editing and proofreading skills, and ability to communicate complex legal and technical information orally and in writing 
• Excellent communication and interpersonal skills, with the ability to work successfully in busy cross functional teams and positively communicate with a wide range of people in a professional setting, including demonstrable ability to communicate effectively in challenging situations 
• Experience of working with journalists and the media
• Experience of managing professional social media accounts
• Excellent planning, coordination, organisational and time management skills, including the ability to take a proactive approach to independent working, managing workstreams effectively, and the confidence to take responsibility for tasks and decisions, while also being an excellent, collaborative team member 
• Commitment to the principles of a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law
• Commitment to the principles of diversity, equity  and inclusion, and taking a proactive approach to espousing these principles 
• Commitment to be a champion of ILPA by positively encouraging and collaborating with your team, identifying and encouraging opportunities for growth and celebrating success 

Desirable skills, experience and qualities

• Experience of working with professional authors
• A digital publishing or copywriting qualification 
• Experience of using WordPress, Salesforce and Campaign Monitor
• Experience of running campaigns/devising communications strategies
• Experience of working in the immigration, asylum and nationality law sector in the UK 
• Experience of working within a charitable, membership or professional organisation 
• An interest in and/or understanding of the immigration, asylum and nationality law sector in the UK
• Lived experience of the UK immigration system 
• Experience with preparing and submitting grant funding applications.

Document Date 30 July 2026

To apply: please complete an ILPA application form and equalities monitoring form in an editable format and return them by 9am on Monday 24 August 2026. Please find these forms and the email address for submission on our website (linked).

Applications from individuals only – no agencies. Please do not use artificial intelligence in completing your application.

Are you passionate about helping Disabled people live independently? Do you enjoy solving problems, building relationships and providing practical advice that makes a real difference?

At Equal Lives, we're looking for an Independent Living Adviser to join our Suffolk Independent Living Service. This rewarding role supports people who use Direct Payments and personal budgets to arrange and manage their own care and support, giving them greater choice, control and independence.

You'll provide information, advice and guidance on a range of topics including Direct Payments, support planning, recruiting and employing Personal Assistants, and managing support arrangements. You'll work closely with individuals, families, professionals and community organisations to help people achieve positive outcomes and live independently.

We're looking for someone who:

• Is passionate about equality, empowerment and the Social Model of Disability.

• Has excellent communication and relationship-building skills.

• Can manage a varied workload and respond to enquiries in a professional and person-centred way.

• Has experience or knowledge of HR, recruitment, employment practices or supporting people to employ staff.

• Is confident using IT systems, including Microsoft Office applications.

• Can work independently whilst contributing positively to a wider team.

• Has a full, clean driving licence and is willing to travel across Suffolk.

• Knowledge of Direct Payments, personal budgets or independent living services would be beneficial, but training will be provided on our specific services.

Why work for Equal Lives?

Equal Lives is a user-led disability rights organisation working across Norfolk and Suffolk. We are passionate about removing disabling barriers, promoting independent living and ensuring Disabled people have choice, control and equal opportunities.

This is an opportunity to build meaningful relationships, support people to take control of their lives, and be part of a team committed to making a lasting difference in our communities.

Salary: £24,500.00 rising to £26,357.15 per annum after 6 month probation period

Contract Type: Permanent, Full time

Hours and working pattern: 08:30 to 16:30, Monday to Friday 

Location: Office based during probation with possibility of hybrid working after this.

Office location: IP City Centre, Bath Street, Ipswich, IP2 8SD

Some travel is required for visiting service users in their homes or other locations, so a full and clean driving license is required.

Key Dates 

Closing date: 2nd September 2026 (midday)
Shortlisting: 3rd September 2026

Interviews: 16th September 2026 at IP City Centre, Ipswich

Working with one of our trusted partner day centres on an initial 12 month contract,  The post holder will be responsible for the following:

· Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters over the winter season

· Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals

· Attending appointments with guests occasionally when needed

· Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary

· Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services

· Attending meetings with the casework team, external service providers and partner organisations when required

· Collating statistics and outcome measurements of the casework service for both internal and external use

· Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)

· Managing a small casework budget

· Undertaking any other duties to aid the good running of the project, as required by the charity

Person Specification

Essential

· At least one year experience of working one-on-one with -- and assessing the needs of -- homeless people or similar disadvantaged client groups

· Empathetic attitude to homeless and vulnerably-housed people

· Up-to-date knowledge of the welfare issues and legislation affecting homeless people

· Knowledge of relevant support services available to homeless people, particularly in West London

· Confident approach to, and experience of, dealing with challenging behaviour

· Ability to maintain good relationships with colleagues and external service providers

· Highly organised with strong time-management skills

· Ability to keep clear and up-to-date case records

· Ability to work independently and take the initiative to make important decisions

· Flexible and supportive team member with excellent communication skills

· Ability to adhere to and implement Health & Safety, HR and operational policies

· Understanding of and commitment to Equal Opportunities

· For night shelter caseworkers, willingness to work a minimum of one evening per week

Desirable

· Ability to speak Polish, Romanian or other Eastern European languages

· Experience of working alongside volunteers  

Looking for a social care role where you can use your judgement, build relationships and make a real difference to how people are supported?

We’re looking for a Trusted Assessor to work alongside adults with care and support needs and their families, carrying out strengths-based assessments and reviews and helping people find practical, personalised ways to achieve what matters to them.

This is a varied role combining assessment, problem solving, partnership working and relationship building. You’ll look beyond traditional services, exploring people’s strengths, relationships and community alongside formal support.

The role will include:

• Carrying out strengths-based Care Act assessments and reviews
• Developing person-centred support plans with individuals and families
• Providing clear and accessible information about care, support and local opportunities
• Working alongside health, social care and voluntary sector partners
• Maintaining accurate records and contributing to quality and performance monitoring

About us

Bexley Mencap is a small but growing local charity working exclusively with people with a learning disability and their families. Our vision is a world where everyone is valued, respected, and empowered to live life to the full.

We provide support, activities and opportunities for people to thrive. We’re proudly member-led, passionate about inclusion, and committed to creating spaces that feel welcoming and safe for all.

We are part of One Bexley; a partnership of 8 local charities who have come together to support local people with care and support needs in new and creative ways. Working as a Trusted Assessor based in Bexley Mencap you will enable people to find the right support services that meet their needs and fulfil their personal goals, supporting them to maintain their independence for as long as possible and helping them to plan ahead.  You will do this by building trusting relationships with individuals and their families, identifying the strengths that they have as well as their support needs and linking people with existing services and networks in their local neighbourhood.

About the role

The Trusted Assessor supports adults with care and support needs through strengths-based assessment, support planning and review. You will work alongside adults with a learning disability and neurodiverse people to understand what is important to them, identify their strengths, assess eligible needs and develop personalised support plans that promote independence, wellbeing and positive risk taking. You will also help people understand Care Act processes, personal budgets and Direct Payments where appropriate, while working closely with health, social care and voluntary sector partners.

About You

You will share our commitment to putting people first, treating everyone with dignity and respect, and recognising the importance of listening to lived experience. You will ideally have experience of assessment, support planning or care coordination and be confident building trusting relationships with people from a wide range of backgrounds. Most importantly, you will believe in strengths-based, person-centred practice and enjoy working collaboratively to achieve better outcomes.

We are seeking a motivated and organised candidate with experience in social care, support planning or a related advice-based role. You will be someone who understands person-centred support and believes in helping people have real choice and control in their lives. We are looking for someone who genuinely cares about improving outcomes for people with care and support needs.

You will need to have excellent interpersonal and communication skills to build trusted relationships with residents. You will also need the confidence to explain complex information clearly, support people to understand their responsibilities, and manage a varied caseload effectively.

You will need to be approachable, solutions-focused and able to work independently. Strong organisational skills and good IT skills are essential to ensure accurate record keeping and effective case management.

Could you help shape recovery services that make a lasting difference for serving personnel and veterans?

RBL’s Recovery Services support members of the Armed Forces community as they recover from physical and psychological injury. Through sport, art, wellbeing activities and tailored recovery pathways, we help people build confidence, develop skills and move forward.
We are looking for a National Recovery Frameworks and Quality Manager to bring consistency, clarity and evidence-led thinking to our Recovery Services programmes.

Working closely with the Recovery Services Senior Leadership Team, you will ensure our programmes are well designed, delivered consistently and able to demonstrate the difference they make. You will develop practical frameworks, quality approaches and evaluation methods that teams can apply in their day-to-day work.This includes creating a recovery framework, quality assurance model, competency framework, evaluation approach and clear governance processes that support effective delivery across Recovery Services.

Drawing on evidence, insight and best practice, you will create practical tools that enable colleagues to deliver high-quality, consistent services. You will use data and feedback to identify what is working well, where improvements can be made and how our support continues to meet the evolving needs of the Armed Forces community.

This is an exciting opportunity to influence Recovery Services nationally and embed lasting approaches that strengthen the quality, consistency and impact of our work. Previous experience of designing and leading on structured programmes within health and social care, military/veteran or similar services is essential for this role.

The role is 12 month fixed term contract based at Lilleshall, Shropshire, with flexible working options available where suitable.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: 7th - 9th September at the Battleback Centre in Lilleshall.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Company
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit ourCareers Pageto discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.

The Role

What we're looking for

What's in it for you

 We're looking for an inspiring employment & skills Community Programmes Manager - Employment and Skills to lead the delivery and development of impactful community employment & skills services across Calderdale. This is an exciting opportunity to join Newground Together, where you'll lead high-performing teams, build influential partnerships and shape services that improve lives and strengthen communities.

This is a varied leadership role where no two days are the same. You'll work closely with colleagues, local authorities, funders, community organisations and Together Housing Group to deliver innovative programmes, secure new funding opportunities and ensure employment services continue to meet the changing needs of local people.

If you're an experienced leader with a passion for employment & skills, community development, partnership working and delivering meaningful social impact, we'd love to hear from you.

Newground Together is a registered Charity and a part of the Together Housing Group, a social landlord with over 38,000 properties across the north of England.  Newground Together aims to empower people to create sustainable communities that are connected, resilient, healthy, and prosperous. Newground Together is committed to supporting people into jobs and training opportunities, connecting with young people and families, creating memorable outdoor experiences and providing health and wellbeing activities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of Key responsibilities in the role...

• Leading, motivating and developing Community Programmes Coordinators and frontline to deliver high-quality employment & skills community services.
• Building and maintaining strong strategic partnerships with local authorities, funders, community organisations and external stakeholders.
• Driving continuous improvement, ensuring services remain innovative, customer-led and deliver measurable outcomes.
• Developing business plans, monitoring operational performance and implementing service improvements.
• Managing budgets, monitoring expenditure and ensuring excellent financial governance.
• Identifying and securing external funding opportunities while supporting the development of funding bids and commercial opportunities.
• Championing customer engagement, ensuring programmes reflect the needs of local communities and national priorities.
• Supporting the safe and effective management of community hubs and delivery venues, ensuring compliance with health and safety, safeguarding and statutory requirements.
• Working collaboratively across Together Housing Group and Newground Together to maximise opportunities and strengthen community outcomes.
• Representing Newground Together professionally, promoting its values and building its reputation across Calderdale.

We are looking for someone who has...                                                                                                              

• Experience leading and developing high-performing employment teams within community, charity or public sector services.
• Experience managing community-based programmes and delivering positive outcomes for local people.
• A proven track record of developing strategic partnerships and influencing a wide range of stakeholders.
• Experience managing budgets, financial planning and securing external funding or grant income.
• Strong leadership skills with the ability to motivate, coach and develop others.
• Excellent communication, negotiation and relationship-building skills.
• A sound understanding of safeguarding, health and safety, GDPR and equality, diversity and inclusion.
• Strong organisational skills with the ability to manage multiple priorities and drive continuous improvement.
• Good IT skills, including Microsoft Office and CRM or case management systems.
• A full UK driving licence and access to a vehicle insured for business use.
• Flexibility to work occasional evenings and weekends to meet service requirements.

If you're passionate about creating stronger communities, developing innovative services and leading teams that make a real difference, we'd love to hear from you. Join Newground Together and help shape brighter futures across Calderdale!

In return, we are offering the successful candidate in the Community Programmes Manager role…

• Starting Salary of £50,636
• 27 days annual leave (rising to 32 over 5 years’ service) + bank holidays
• This is a 37-hour per week role, worked between 8:00am and 6:00pm, Monday to Friday, with occasional evening and weekend working to meet the needs of the service.
• You'll benefit from a hybrid working arrangement, spending approximately 40% of your time working from home and 60% working from the office, community hubs and partner locations. You can expect to attend your designated office base around three days per week, with additional travel across our communities and partner sites as required.
• A flexible working environment, with a range of family friendly policies
• Occasional evening and weekend working required to meet the needs of the service, partners and community programmes
• Working arrangements are flexible in line with our Smart working culture
• Wide range of professional, and personal development training opportunities
• Attractive pension scheme
• A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

This post is open to women only. This is an occupational requirement under the Equality Act 2010, Schedule 9, Part 1.

About the role:

SRASAC is looking for an experienced clinical leader to take operational and clinical responsibility for our Children and Young People's Therapeutic Service, ensuring children, young people and their families receive safe, timely and high-quality trauma-informed support. Working under the direction of the Senior Management Team, you'll provide visible clinical leadership across the service, acting as first point of contact for our CYP Therapeutic Practitioners on safeguarding, clinical dilemmas, case allocation and day-to-day operational challenges.

Alongside your leadership responsibilities, you'll hold a specialist clinical caseload, staying connected to frontline practice and supporting children and young people whose needs are particularly complex or difficult to allocate.

Role highlights:

• Operational leadership – day-to-day oversight of service delivery, capacity, waiting lists, and referral/assessment/allocation processes for children, young people and families
• Clinical leadership – first point of contact for practitioners on safeguarding, risk, ethical dilemmas and complex case decisions involving children, young people and families
• Multi-agency working – providing consultation on partnership approaches with schools and other agencies where appropriate
• Hands-on clinical practice – a specialist caseload including complex safeguarding cases and specialist assessments/consultations
• Team culture – fostering a psychologically safe environment where practitioners feel supported to reflect and seek guidance
• Service development – contributing to Senior Clinical Team meetings, quality improvement, and organisational projects

What we're looking for:

• Accredited counsellor, psychotherapist or counselling psychologist, currently registered with BACP, UKCP, HCPC, NCS or another recognised professional body
• Significant post-qualification experience delivering specialist trauma-informed counselling to children and young people
• Demonstrable experience within a sexual violence or specialist trauma service
• Extensive experience of safeguarding children and young people
• Experience of therapeutic assessment, formulation and clinical risk management
• Experience supporting colleagues with complex clinical decision-making and safeguarding concerns
• Experience working collaboratively within multi-agency safeguarding partnerships

We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.

We have an opportunity for a dedicated Case Officer to join our Midlands casework team on a 12 month fixed term basis to manage and provide direct support, advice, and guidance to RBL beneficiaries across West Midlands on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the West Midlands area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

About the Role

We are looking for an experienced People & Culture Generalist to join our team on a maternity cover basis.

This is an excellent opportunity for a CIPD-qualified HR professional who enjoys employee relations work and wants to make a meaningful impact within a values-driven Charity.

You'll provide professional HR advice and support to managers and employees across the charity, leading on a range of employee relations matters and helping to ensure fair, consistent and legally compliant people practices.

Working closely with the Employee Relations Specialist, you'll take ownership of day-to-day case management, enabling the wider People & Culture team to focus on strategic projects and organisational development.

Key Responsibilities

• Manage a range of employee relations cases including:
  • Investigations
  • Disciplinary processes
  • Grievances
  • Performance management
  • Probation reviews
  • Conduct issues
  • Informal employee concerns
  • Restructure consultations

• Ensure HR policies and procedures are applied consistently and in line with employment legislation.
• Support with the HR inbox and respond to manager and employee ER queries.
• Support payroll administration through accurate and timely submission of employee changes.
• Assist with organisational change activities, policy reviews and HR improvement projects.
• Coordinate training activity and support compliance with mandatory learning requirements.
• Maintain accurate HR records and case documentation.

About You

You will be a confident and pragmatic HR professional who is comfortable managing a varied caseload and building trusted relationships with managers at all levels and is able to prioritise accordingly.

Essential requirements:

• CIPD Level 5 qualification (or equivalent experience).
• Previous experience in a generalist HR and ER role.
• Strong employee relations case management experience.
• Good understanding of UK employment law and HR best practice.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using HR systems and Microsoft Office applications.
• Ability to work independently whilst recognising when to seek support.

Desirable:

• Experience within the charity, healthcare or not-for-profit sector.
• Experience supporting organisational change and consultation processes.

What We're Looking For

You'll be:

• Empathetic and approachable.
• Fair and solutions-focused.
• Organised and resilient.
• Confident in advising managers and handling sensitive situations.
• Committed to inclusion, wellbeing and positive employee experiences.
• Passionate about making a difference through your work.

Why Join Catalyst?

• Hybrid working
• Flexible part-time hours
• Opportunity to make a genuine impact within a respected Surrey charity
• Supportive and collaborative culture
• Meaningful work that contributes to improving lives across local communities

Safeguarding

This role is subject to an Enhanced DBS check. A history of drug, alcohol or criminality issues will not automatically exclude applicants from consideration.

Location: Hybrid · West Sussex · East Sussex · Buckinghamshire · West Berkshire · Surrey · Oxfordshire · Hampshire, Homebased in the South East

About the role

Please note: this role requires regular face-to-face casework across the South Coast, predominantly within the Hampshire region. Applicants must be willing and able to travel extensively within this area.

A fantastic opportunity has arisen for a full-time Casework Administrator to join the Southeast Regional Office at SSAFA, the Armed Forces charity. Our region covers Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey and Sussex.

While much of the administrative and casework support is delivered remotely, this role will involve regular in-person visits to beneficiaries, primarily along the South Coast (with a strong focus on Hampshire). This is an essential and integral part of the role.

You will be responsible for providing specialist administrative support and undertaking casework across the Southeast region, including both virtual (telephone-based) and face-to-face engagement. You will work closely with colleagues across the Regional Office to ensure a consistent, timely and high-quality service is delivered to SSAFA beneficiaries. 

To support you in this role, you will receive a comprehensive induction and training programme. You will work closely with the Regional Casework Managers and Regional Manager.

This is a home-based, lone-working role, with regular travel required. All travel expenses will be reimbursed. You must have a fast, stable broadband connection in your proposed workspace.

About the team

In this role you will be working closely with colleagues in the Southeast Region Office, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers, a Regional Operations Manager and a team of 8 Regional Casework Co-ordinators.

About you 

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click the Redirect button.

If you have any queries or would like to speak to someone about this role, please contact Sarah Evans by email for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 24 August 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Edinburgh Tollcross shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your support statement responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.