560 Advice team manager jobs

We are looking for an experienced people manager who has a passion for supporting individuals, families and communities through mental health crises. An exciting role that allows you to help shape the service, you will work to increase reach and drive quality through a strong collaborative approach. A new service in the area, Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress, and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.

Salary - £40,300 FTE per annum
Hours – 37 hours per week (full time) including out of hours and weekend management cover, and support on a rota basis.
Contract – Permanent
Location - Wigan Crisis Space, Crompton Street, Wigan, WN1 1YP. Office based and wheelchair accessible.

As the Service Manager, you will have a strong knowledge of the mental health landscape and a strong track record of effective management. You will have responsibility for two Team Leaders as well as overall leadership of the staff team (totalling 8). You will work closely with other service providers, as well as our Operational Manager, to offer first-class support for Wigan residents.

Main responsibilities:
• Provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan.
• Ensure that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing as well as social outcomes - meaning that people will be healthier, safer, more resilient, and better able to enjoy life’s opportunities.
• Facilitate opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback.
• Create and implement a continuous development plan for the service to ensure it delivers quality support for Wigan residents.
• The Crisis Space is an out of hours service that operates from 3pm – 10pm, 7 days per week. This post will require a minimum of two shifts per month during the week from 2pm to 10pm (on site) and two shifts per month during the weekend from 2pm to 10pm (on site).

Benefits:
• Annual paid leave entitlement of 30 working days plus bank holidays.
• Up to 6% matched-pension contributions.
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jabs vouchers.
• Investment in your professional development with ongoing quality training and career development opportunities

Closing Date: 9th October 2026 at 23:59

Interviews are scheduled to take place on 22nd October in person.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

About the role

The Co-production and Campaigns Lead will play a key role in ensuring that the voices, experiences and priorities of Disabled people influence RAID's services, activities, campaigns and future direction. The postholder will create impactful and targeted campaigns that put pressure on decision-makers to make change and support local disabled people to have a voice about issues that impact them.

The postholder will lead and develop RAID's approach to co-production, building meaningful opportunities for members, service users and other Disabled people to influence our work. They will work across RAID, connecting co-production with our advice services, inclusion and peer-led activities, membership and campaigning work, ensuring that learning and priorities are shared across the organisation. As the lead they will provide advice and support to managers, build organisational capacity, and establish sustainable participation structures across services.

The postholder will also develop strong relationships with local decision-makers and organisations, including the local authority, NHS, social housing providers and other key partners, using the experiences and collective voice of Disabled people to influence services, resolve issues and improve outcomes.

The role will continue to lead RAID's established Housing Forum, while developing a wider network of co-production forums, panels and other opportunities for people to contribute their experience and expertise.

The postholder will ensure that co-production is meaningful and has a clear impact – making sure that people's contributions inform decisions, lead to action and result in improvements that people can see and experience.

Key responsibilities

• Bring together insight from across RAID to identify emerging issues, systemic barriers and opportunities for change.
• Lead and champion co-production and campaigning across RAID’s ensuring it is embedded across the organisation, supporting managers to use lived experience to inform service development, quality and planning.
• Lead the Housing Forum and establish and facilitate other forums, panels and groups based on the priorities of Disabled people.
• Work closely with managers to identify recurring issues and trends that could inform service improvement, influencing and campaigning, increase membership and peer-led activities.
• Ensure Disabled people's voices arising from our coproduction work are communicated accessibly and effectively across social media, e-newsletters, and our website.
• Capture and demonstrate the impact of co-production, campaigning and influencing activity.

About You

You are passionate about user-led working, co-production and campaigning creating positive change for Disabled people. You understand that people with lived experience are experts in their own lives and should have a genuine voice in shaping the services and decisions that affect them.

• You are passionate about social justice and promoting Deaf and Disabled people’s rights.
• You have experience of engagement activities including holding consultations, surveys, running social media or digital campaigns.
• You have experience of working in policy or producing social policy research and analysis through work or activism.
• You have good campaigning and influencing skills that you want to develop and use to bring about tangible social change.

You will be confident bringing people together, facilitating inclusive discussions and turning what you hear into practical action and meaningful change. You will be able to build trusted relationships with Disabled people, colleagues, managers and external partners, and be comfortable working collaboratively while also challenging organisations and decision-makers when change is needed.

You will enjoy working across an organisation and connecting different sources of insight – including our advice services, inclusion and peer-led activities, membership and co-production forums – to identify common issues, improve our services and develop campaigning and influencing opportunities.

You will be a confident communicator who can work with managers to embed co-production within their services, as well as representing RAID with local authorities, NHS organisations, housing providers and other partners.

Most importantly, you will share RAID's commitment to being a user-led disability charity and will be motivated by ensuring that Disabled people's voices are heard, valued and lead to real change.

Please note - this role is homebased in Scotland, with some travel througout Scotland and to London required.

Independent Age is the national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.

We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification. 

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Level 1 (Basic) Disclosure check will be carried out for the successful candidate.

Closing Date: Sunday 4th October 2026 11:59pm

Interview Dates: 

First round of interviews will take place online on Tuesday 13th & Wednesday 14th October

Second round of interviews will be held in person, in Glasgow, on Wednesday 21st October

If you're an experienced manager with a background in immigration advice, GARAS wants to hear from you. As a leading immigration charity in Gloucestershire, we're looking for someone to lead our Adult Advice Team, guiding staff and volunteers as they support asylum seekers and refugees across the county.

Sitting on our Senior Management Team, you'll help shape how GARAS delivers its services, making sure the advice we offer stays true to what we stand for as an organisation.

We're a medium-sized, ambitious charity, and this role would suit someone who thrives on responsibility and wants to see their leadership make a tangible difference to people's lives. You will line manage all members of the Adult Advice Team, so sound judgement, resilience and genuine warmth in your management style will be essential. 

This role is based on-site at GARAS premises and will require an Enhanced DBS check.

This is an exciting opportunity to lead IRMO’s Advice service. As Advice Casework Manager you will oversee both immigration and welfare & housing casework, managing casework allocation and maintaining rigorous standards across all work. You will provide line management, support staff development and oversee monitoring and evaluation to create accurate reports for funders and senior management. You will also manage a personal caseload, in line with your previous experience. 

IRMO’s Advice service provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

As part of our Advice for All partnership, you will oversee the delivery of our Advice Workforce Development Programme, working in close collaboration with our partner organisations. This includes supporting the training and development of year-long cohorts of immigration and welfare & housing trainees, as well as strengthening the skills and practice of our existing advice workforce. 

To succeed in this role, you’ll bring strong experience as a senior caseworker and line manager, with a track record of delivering high-quality advice against targets and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights.

The Money Advisor will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.

The Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with our Welfare Benefits team and undertake casework yourself as required to resolve issues.  The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.

The postholder will work within RAID's rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.

About You

You are a knowledgeable, approachable and compassionate adviser who is passionate about helping Disabled people improve their financial security and exercise their rights.

You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions.

You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.

You will be comfortable supporting people with a range of circumstances and levels of support needs. You will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.

You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.

You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.

Job description

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

Is this role for you?

icap is looking for an experienced and committed Clinical Services Manager to join our team.

This is an opportunity for an experienced clinician with strong clinical management and people-management skills to deliver high-quality, accessible therapy to culturally sensitive services.

You will ensure clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will be a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding.

Key responsibilities:

• Provide clinical leadership and management 
• Oversee the client journey
• Provide senior clinical advice and consultation
• Support and develop our clinical teams

We are looking for:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.
• At least five years’ post-qualification therapeutic experience with adults who have experienced childhood trauma.
• Experience of, and commitment to, working across different cultural contexts
• Working knowledge of CORE or similar
• Excellent communication, interpersonal and people-management skills.
• The ability to work independently and as part of a collaborative team.
• Up to date with legislation, safeguarding and clinical governance requirements.
• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Desirable

Training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling.

For more info:

Please see the attached full Job Description and Person Specification, we would love to hear from you.

Benefits of working with ICAP:

• Generous annual leave plus bank holidays
• Employee Assistance Programme (GP, counselling, finance etc.)
• In role training
• Supervision (external)
• Pension auto enrolment
• Free eye tests

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

About the role 

The Motability Foundation is recruiting two Policy Managers to join its newly established policy team, which sits within the Communications department. These roles will lead discrete policy areas, develop robust policy positions, and support the Motability Foundation in improving transport accessibility for disabled people. 

The Motability Foundation is building a future where all disabled people have access to accessible transport options so that they can make the journeys they choose. To achieve our ambitions, the Motability Foundation works closely with a wide range of stakeholders to develop, and then advocate for, policy and legislative solutions which result in tangible, real-world change. These roles are exciting opportunities for applicants who wish to play a crucial role at one of the UK’s foremost charities in doing this. 

The successful applicants will work closely with the Government Relations and Public Affairs team, as well as colleagues within the Motability Foundation and at Motability Operations, to advance our policy priorities, support the integrated communications strategy, and help raise the profile of issues affecting disabled people in their everyday lives. You will also engage regularly with policymakers and external organisations. 

These roles will suit experienced, proactive and collaborative policy professionals who want to strengthen their advocacy experience and help make transport more accessible and inclusive for disabled people. 

What you’ll be doing 

As a Policy Manager, you will lead policy work across agreed priority areas. This will include: 

• Developing robust policy positions, from defining the problem and intended outcomes, to assessing evidence and options, testing discoverability, and making clear recommendations – working closely with colleagues within the Motability Foundation and at Motability Operations, and external stakeholders. 

• Drafting high-quality policy outputs, including policy briefings, consultation responses, calls for evidence, and external correspondence. 

• Collaborating closely with Communications teams colleagues to promote policy positions to government, public and professional audiences, including contributing to campaign development. 

• Tracking political, legislative and policy developments, horizon-scanning for risks and opportunities and adapting policy positions and plans as needed. 

• Building trusted external relationships with policymakers, industry stakeholders and others who shape or influence policy – namely, disabled people and Disabled People’s Organisations. You must be comfortable with effectively communicating complex policy positions to a wide range of stakeholders.

• Working collaboratively across the organisation to ensure policy work is aligned and informed by wider insight. 

• Contributing to the development of the policy function, including its priorities, ways of working, and culture of collaboration, openness, and continuous improvement. 

Your experience 

We are particularly interested in candidates with experience in one or more of the following areas: disability and welfare, transport, tax and fiscal policy, or growth policy. Where candidates do not have direct experience, they should be able to demonstrate strong policy skills and the ability to apply them quickly to complex issues. 

Must haves:  

• Strong experience in policy analysis and developing evidence-led and creative policy positions - ideally on high profile and pivotal policy. 

• Demonstrable experience of communicating policy to senior officials, Ministers, advisers, Parliamentarians and wider industry stakeholders, both verbally and through high-quality written outputs.

• Strong understanding of UK and devolved policy-making and legislative processes, and strong political acumen and awareness of UK and devolved governments’ priorities.

• Understanding of, or commitment to developing expertise in, disability, accessibility, and inclusive transport policy.

• Ability to work collaboratively within a larger team and a complex matrix organisation, and build effective internal and external relationships. 

Nice to haves: 

• Educated to degree level in a relevant discipline. 

• Policy experience in the public, charity or not-for-profit sectors and/or in government (particularly HMT, DWP, No 10, BIST or DfT), Parliament, devolved administrations, or local government. 

• Experience helping to establish, improve or professionalise policy processes in an organisation. 

• Experience informing organisation-wide campaigns with policy expertise, insights and advice. 

About RSG:

The Refugee Support Group was established in 1994 to address the pressing needs of refugees and asylum seekers in Reading. Over the years, RSG has evolved into a key player in the community, dedicated to upholding the rights and well-being of those seeking sanctuary. With a vision of creating a welcoming and inclusive Berkshire, RSG aims to ensure that every sanctuary seeker is embraced and valued within the community. Our mission focuses on providing comprehensive support and advocacy for refugees and asylum seekers, promoting their well-being, integration, and active participation in society. 

About the Role:

• The successful candidate will lead and oversee the organisation’s advice service, ensuring compliance with Immigration Advice Authority (IAA) standards and deliver high-quality casework support across asylum, protection, and immigration matters.
• The postholder will supervise advisers and volunteers, manage complex immigration and asylum cases, maintain regulatory compliance, and contribute to the strategic development of the organisation’s services.
• We are only considering applicants with relevant legal experience. Qualifications needed are either

o IAA Level 3

oIAAS Level 2 Supervising Senior Caseworker

Key Responsibilities:

Advice:

• Provide Immigration Advice Authority (IAA) Level 1 & 2 advice in asylum, protection, and immigration.
• Manage a personal caseload of asylum and immigration cases.
• Ensure clients receive accurate, timely, and trauma-informed advice.
• Adhere to and further develop casework procedures as outlined in the casework manual and the IAA code of standards.
• Advocate on behalf of clients and refer to other agencies as appropriate.
• Maintain comprehensive records on the case management system.
• Work with colleagues across the organisation to ensure a high-quality service.
• Consider and develop sustainable funding options such as a fee-charging service or a legal aid contract.

Service Management:

• Lead the day-to-day delivery of the advice service.
• Ensure compliance with IAA standards, policies, and audit requirements.
• Develop and maintain effective case management systems and file reviews.
• Monitor service quality, outcomes, and performance targets.
• Support organisational reporting and funder requirements.

Supervision & Leadership:

• Supervise and support advisers, caseworkers, interns, and volunteers.
• Provide mentoring, training, and quality assurance for casework staff and volunteers.
• Identify and implement staff development and training needs.
• Promote a collaborative and inclusive team culture.

Partnerships & Advocacy:

• Build positive relationships with external partners, legal aid firms, local authorities, and community organisations.
• Advocate for clients’ rights and access to services with statutory agencies and other organisations.
• Attend and be part of relevant networks, meetings, and forums.

General:

• Promote the aims and abide by RSG policies and procedures.
• Always have due regard in the planning and execution of duties to RSG.
• Carry out any other related tasks as required by the RSG management team and Trustees.
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
• Undertake such duties as may be identified as generally compatible with the functions of the post.

Essential Criteria:

• Current Immigration Advice Authority (IAA) Level 3 accreditation or IAAS Level 2 Supervising Senior Caseworker accreditation with significant years of experience in asylum and immigration legal casework.
• 4-years’ experience managing an advice team.
• Expert knowledge of UK immigration and asylum law.
• Experience supervising staff, volunteers, and advisers.
• Ability to manage sensitive cases independently without supervision.
• Excellent written and verbal communication skills.
• Excellent organisational and case management skills.
• Commitment to the rights and wellbeing of refugees and asylum seekers.
• Ability to work effectively in a small charity.
• Ability to work from the office.

Desirable Criteria:

• Experience working within the voluntary sector.
• Experience working within the refugee sector.
• Experience of legal aid or funded immigration services.
• Knowledge of safeguarding and trauma-informed practice.
• Ability to speak more than one relevant language.

Values & Behaviours:

The successful candidate will demonstrate:

• Compassion and empathy
• Professional integrity
• Cultural sensitivity
• Accountability
• Collaborative working
• Commitment to social justice and equality

Additional Information:

• Enhanced DBS check will be required.
• The role may involve occasional evening or community outreach work.
• Ongoing training and CPD will be supported.

Benefits:

• Annual leave: 25 days plus bank holidays.  Additional day of leave added per year of employment (max 5days)
• Pension: 6% employer contribution
• Employee Assistance Program (EAP): 24-hour confidential support line and access to counselling.
• Cycle to work scheme
• Annual Welfare Days
• Probation period: 6-months

Interview Type: In-person

Starting Date:  Immediate start possible

Opening date: 24th Aug 2026

Closing date:  28th Sep 2026

Our commitment to equity and safeguarding:

Refugee Support Group is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from individuals with lived experience relevant to our work.

The Suicide Bereavement Specialist Manager leads and manages a team of approximately 10–12 Suicide Bereavement Specialists, providing strong and supportive management alongside clear professional accountability and oversight of practice.

The postholder will also maintain a small caseload of approximately 5–10 beneficiaries, enabling them to remain connected to frontline practice and the experiences of people accessing the service.

The postholder has operational responsibility for the beneficiary journey from the point a referral enters the service through assessment, triage and allocation to a Suicide Bereavement Specialist, and for ensuring that subsequent support is safe, timely, appropriate, person-centred and delivered to Pete’s Dragons’ expected standards.

Relationship with the Beneficiary Services Manager

The Beneficiary Services Manager holds overall strategic responsibility for Beneficiary Services, including the direction, development and performance of beneficiary-facing services across Pete’s Dragons.

The SBS Manager holds operational responsibility for the day-to-day delivery, management and quality of the Suicide Bereavement Specialist service.

The SBS Manager is expected to exercise appropriate professional and managerial autonomy in the daily operation of the SBS service, escalating significant safeguarding, workforce, performance, capacity, service-quality or organisational concerns to the Beneficiary Services Manager.

The two roles will work closely together to ensure that strategic decisions are translated into consistent, safe and effective practice.

Key Responsibilities

Referral, Triage and Allocation

The SBS Manager will:

• Take overall responsibility for all incoming referrals to the SBS service from the point of entry through to allocation.
• Review referrals to establish need, urgency, risk, suitability and any additional considerations affecting the provision of support.
• Ensure referrals are processed promptly and in accordance with Pete’s Dragons’ referral pathways, eligibility criteria and service standards.
• Identify and appropriately escalate safeguarding, suicide risk or other significant concerns arising during the referral process.
• Allocate beneficiaries to the most appropriate SBS, considering individual need, practitioner skills and experience, existing caseload, capacity, location and other relevant factors.
• Maintain oversight of referrals awaiting allocation and ensure that beneficiaries do not become lost or unnecessarily delayed within the system.
• Monitor demand, waiting times, caseloads and team capacity and raise emerging pressures with the Beneficiary Services Manager.
• Ensure referral and allocation decisions are clearly and appropriately recorded.

Management and Leadership of the SBS Team

The SBS Manager will:

• Provide day-to-day leadership and management to approximately 10–12 Suicide Bereavement Specialists.
• Lead regular individual management 1:1s with each SBS.
• Lead group supervision and reflective practice opportunities as required.
• Lead daily SBS team meetings and scheduled practice meetings.
• Create a team culture which combines compassion and psychological safety with professional accountability and consistently high standards.
• Maintain regular contact with staff working across different Pete’s Dragons locations.
• Ensure staff have appropriate opportunities to raise concerns, discuss difficult work and seek management guidance.
• Monitor individual workload, caseload and capacity and intervene where concerns arise.
• Support staff wellbeing while maintaining clear expectations regarding professional responsibilities and service delivery.
• Provide appropriate telephone management support for SBS staff working outside normal office hours as required.

Quality Assurance and Practice Standards

The SBS Manager will hold responsibility for the quality of SBS practice and will:

• Undertake formal case audits for each SBS on a quarterly basis.
• Regularly review the quality, accuracy and completeness of beneficiary records and case documentation.
• Monitor SBS practice against Pete’s Dragons’ policies, procedures, practice standards and expected professional boundaries.
• Arrange and review recorded beneficiary sessions at appropriate intervals as part of ongoing practice quality assurance and practitioner development.
• Provide constructive feedback following practice reviews and agree actions or development plans where required.
• Identify excellent practice and ensure learning is shared across the team.
• Identify practice which falls below the expected standard and take timely action to support improvement.
• Monitor beneficiary engagement, missed appointments, case progression, case duration and closure practices.
• Ensure concerns regarding practice, conduct, competence or beneficiary safety are appropriately documented, addressed and escalated.
• Promote reflective professional practice and continuous improvement throughout the SBS team.

Safeguarding and Risk

The SBS Manager will:

• Act as a Designated Safeguarding Officer (DSO) for Pete’s Dragons. Appropriate DSO training can be provided where required.
• Share responsibility for the management and oversight of safeguarding cases within the organisation.
• Provide advice and support to SBSs where safeguarding concerns arise.
• Ensure safeguarding concerns are identified, recorded, escalated and acted upon in accordance with Pete’s Dragons’ Safeguarding Policy and relevant statutory guidance.
• Work collaboratively with other safeguarding leads and senior managers where complex or significant concerns arise.
• Promote confident and consistent safeguarding practice throughout the SBS team.
• Ensure staff understand the distinction between safeguarding, suicide risk, clinical concern and other forms of beneficiary risk and follow the appropriate organisational pathway.

Beneficiary Casework

To remain connected to frontline practice, the SBS Manager will:

• Maintain a small caseload of approximately 5–10 beneficiaries.
• Provide high-quality suicide bereavement support in accordance with Pete’s Dragons’ practice model, policies and standards.
• Maintain timely, accurate and appropriate case records.
• Model excellent professional boundaries, beneficiary communication and case management.
• Participate in appropriate clinical supervision for their own beneficiary work.
• Ensure management responsibilities remain the priority of the role and that their personal caseload does not compromise their availability to manage the service or support the SBS team.

People Management and HR

The SBS Manager will be responsible for all routine HR management relating to their direct reports, including:

• Recruitment and selection of Suicide Bereavement Specialists.
• Induction and probation.
• Regular management supervision.
• Annual appraisal and performance review.
• Identifying individual and team development needs.
• Supporting professional development and CPD.
• Attendance and absence management.
• Managing annual leave and ensuring adequate service capacity.
• Addressing performance, capability, conduct or behavioural concerns promptly and appropriately.
• Supporting staff wellbeing and identifying when additional support may be required.
• Working with the Beneficiary Services Manager and other appropriate colleagues on formal HR matters where necessary.
• Maintaining appropriate and confidential management records.

Training and Development

The SBS Manager will:

• Identify individual and collective training and development needs across the SBS team.
• Ensure mandatory training remains current.
• Support SBSs to develop their knowledge, confidence and professional practice.
• Use case audits, recorded-session reviews, supervision, beneficiary feedback and other quality measures to identify areas for development.
• Contribute to the development and delivery of internal practice training and workshops.
• Support newly appointed SBSs through induction and their transition into independent practice.

Policy, Procedure and Service Development

The SBS Manager will:

• Ensure organisational policies, procedures and agreed ways of working are consistently implemented within the SBS team.
• Communicate changes in policy or practice clearly and ensure staff understand what is expected of them.
• Monitor compliance and address inconsistent practice.
• Contribute frontline operational knowledge to the review and development of policies, procedures, pathways and practice standards.
• Support the Beneficiary Services Manager in implementing service developments and organisational change.
• Identify opportunities to improve beneficiary experience, efficiency, quality and consistency.

Monitoring and Reporting

The SBS Manager will maintain an accurate operational picture of the SBS service, including:

• Referral volumes.
• Referral processing and allocation.
• Waiting times.
• Individual and team caseloads.
• Team capacity.
• Beneficiary engagement.
• Case progression and closures.
• Safeguarding and risk themes.
• Quality assurance findings.
• Staff performance and development.
• Emerging operational risks or pressures.

The postholder will provide appropriate information and reporting to the Beneficiary Services Manager and ensure significant concerns are escalated promptly rather than waiting for routine reporting arrangements.

General Responsibilities

The postholder will:

• Work across Pete’s Dragons Devon locations as required.
• Represent Pete’s Dragons professionally with beneficiaries, colleagues, partners and external agencies.
• Maintain appropriate confidentiality and comply with data protection requirements.
• Work within Pete’s Dragons’ policies, procedures, values and professional standards.
• Attend relevant internal and external meetings.
• Maintain appropriate professional boundaries at all times.
• Undertake relevant training and continuing professional development.
• Work flexibly where reasonably required by the needs of the service.
• Participate in a limited out-of-hours telephone support arrangement for SBS staff undertaking authorised out-of-hours work.
• Undertake other reasonable duties consistent with the seniority and purpose of the role.

Person Specification

Essential

Experience

The successful candidate will have:

• Significant experience of managing and leading staff.
• Experience of managing a team delivering services to people with complex emotional or mental health needs.
• Relevant experience within mental health, bereavement, psychological support, social care or a closely related field.
• Experience of managing staff performance, development, wellbeing and HR matters.
• Experience of quality assuring professional or support-based practice.
• Experience of managing risk and making sound professional decisions in complex situations.
• Experience of working with confidential and sensitive information.
• Experience of balancing competing demands and managing a busy operational service.

Knowledge and Skills

The successful candidate will demonstrate:

• Strong leadership and people-management skills.
• A sound understanding of mental health, emotional distress, grief and vulnerability.
• The ability to assess information and make proportionate decisions regarding risk, urgency and service response.
• Strong safeguarding awareness and a willingness to undertake DSO training where not already qualified.
• The ability to challenge poor or unsafe practice appropriately and constructively.
• The ability to provide clear feedback and support staff development.
• Excellent organisational and workload-management skills.
• The ability to monitor service capacity and allocate work fairly and effectively.
• Strong written and verbal communication skills.
• Confidence in managing difficult conversations.
• Good professional judgement and the ability to know when matters should be escalated.
• Strong IT skills and the ability to use electronic case-management systems effectively.
• The ability to analyse service information and identify trends, risks and areas requiring improvement.

Personal Approach

The successful candidate will:

• Combine compassion with professional accountability.
• Be calm and confident when managing complex or emotionally demanding situations.
• Be approachable without losing appropriate managerial boundaries.
• Be willing to make and stand behind difficult decisions.
• Be curious about practice and committed to continual learning and improvement.
• Understand the importance of reflective practice when working with suicide bereavement.
• Be comfortable working within a service where risk, grief, trauma and emotional distress are part of everyday practice.
• Demonstrate integrity, discretion and sound judgement.
• Share Pete’s Dragons’ commitment to providing timely, appropriate and professional support following suicide bereavement.

Practical Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel regularly between Pete’s Dragons locations and elsewhere across Devon.
• Ability to work flexibly according to service requirements.
• Ability to participate in limited out-of-hours telephone support for SBS staff.

Desirable

• Previous experience of suicide bereavement or postvention services.
• Previous experience of managing a geographically dispersed team.
• Safeguarding/DSO training.
• Experience of conducting case or practice audits.
• Experience of reviewing recorded professional practice sessions.
• Experience of delivering supervision, reflective practice or professional development sessions.
• Experience of recruitment within health, mental health, social care, bereavement or similar services.
• Knowledge of trauma-informed and person-centred approaches.

Scope and Accountability

This is a significant operational management role with responsibility for both people and practice.

The SBS Manager is accountable for ensuring that the SBS team is appropriately managed, beneficiaries are allocated safely and promptly, the quality of support is actively monitored, concerns are addressed rather than allowed to drift, and the Beneficiary Services Manager has an accurate understanding of the performance, capacity and risks within the service.

The postholder is expected to exercise professional judgement and autonomy within their delegated responsibilities while recognising when an issue requires escalation or strategic decision-making by the Beneficiary Services Manager.

📝 Contract: Permanent, 37.5 hours per week, Monday to Friday | Centre operating hours 8:00am–4:00pm
🚗 Travel to regional sites required (travel reimbursed and free parking available)

Are you an experienced Registered Nurse or Midwife leader looking for an opportunity to influence clinical excellence, develop high-performing teams and make a meaningful impact on patient care? At MSI UK, we're looking for a passionate and inspiring Clinical Services Matron to lead our established clinical team in Oxford and support service delivery across Reading and Chesham.

This is a unique opportunity to join a well-supported, values-driven organisation where you'll play a pivotal role in shaping clinical standards, enhancing client experience, and driving a culture of continuous improvement. If you're looking for a leadership role that combines strategic influence, operational collaboration and hands-on clinical leadership, we'd love to hear from you.

Why This Role Stands Out

As Clinical Services Matron, you'll be joining a mature and established service with a strong clinical infrastructure already in place. You'll be supported by experienced clinical leaders, including Clinical Team Leaders, Professional Development and Safeguarding Leads, enabling you to focus on what you do best: developing people, improving services and delivering exceptional care.

What We're Looking For

Essential

• Registered Nurse or Midwife with current NMC Adult registration
• Previous people management and clinical leadership experience
• Strong understanding of clinical governance, quality and patient safety
• Experience leading and developing healthcare teams
• Excellent stakeholder engagement and relationship-building skills
• Ability to travel regularly between Oxford, Reading and Chesham

Develop Your Leadership Career

Whether you're already working in a Matron role or looking to step into a broader leadership position, you'll have access to ongoing development opportunities, leadership support and the chance to contribute to strategic service improvements across the region.

How can MSI UK benefit you?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

MonCA is a small charity, part of the Citizens Advice service, delivering independent and impartial advice to the residents of Monmouthshire. 

We are looking for an enthusiastic individual with relevant experience of management and leadership to take our organisation forward. You will have excellent interpersonal and communication skills with a team approach.

We believe that ethics and attitude are equally as important as knowledge and we are looking for someone who wants to make a real difference to people’s lives. We in turn value all our people and can offer a supportive environment within a charity setting that is committed to social justice.

Around 200,000 Ukrainians have arrived in the UK since Ukraine was invaded in early 2022. Settled's Ukraine Advice Service is a small, busy team at the forefront of providing expert immigration advice on Ukraine visa schemes and related matters. In this post you will use your expertise to respond promptly and compassionately to Ukrainian citizens pre- and post-arrival in the UK and their family members; providing free, high-quality, responsive information, advice and support services in relevant languages to secure their right to remain in the UK. You will also work effectively with volunteers, referral partners and Ukrainian communities throughout the UK.

Please note that it is an essential requirement to hold IAA (Immigration Advice Authority) accreditation at L2.

Applicants should submit a CV and a cover letter. The cover letter should briefly explain how you meet the requirements set out in the Job Description and Person Specification. Unfortunately we cannot take forward any application unless it states clearly that you hold IAA accreditation.