Advocacy and communications manager jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Domestic Abuse Caseworker
We are seeking a dedicated and compassionate Caseworker to join the Domestic Abuse team based at the office in Portsmouth with regular travel required throughout the region.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
Position: 6515 Caseworker - Domestic Abuse
Location: Hampshire (with regular travel required throughout the region)
Hours: Full time 37.5 hours per week. Monday to Friday shifts between 9am-7pm (usually 2 x late shifts per week) & 1 in 4 Saturdays 8am-4pm with a day off in lieu.
Contract: Permanent
Salary: £26,830.20 per annum
Closing Date: 04/02/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining the services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
- Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
- Identify barriers to accessing services and work with partners to provide ongoing support.
- Keep accurate and confidential case records on a bespoke case management system.
- Make calls to offer support to victims of domestic abuse, delivering immediate support.
- Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
- Liaise and actively engage with other local providers to share information on the VS service offer.
- Work as part of a team with staff and the volunteer team to provide a seamless service to clients.
About You
You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk and needs assessments would be beneficial.
You will need:
- Strong written and verbal communication skills.
- Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
- Good organisational and time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team and independently
- To develop and maintain partnerships with internal and external organisations.
- The ability to maintain professional boundaries and confidentiality.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Benefits
The competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Case Worker, Victim Support Case Worker, Criminal Case Worker, Criminal Justice Case Worker, Family Support, Family Liaison, Criminal Liaison, Community Case Worker, Family Case Worker, Adult Case Worker, Child Case Worker, Abuse Case Worker, IDVA. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Care4Calais
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In the UK, we collect and distribute clothing, shoes, mobile phones, and other essential items, alongside offering social support and access to legal, medical, and educational services. In northern France, we operate year-round from Calais, working alongside local communities in Calais and Dunkirk to provide warm clothing, bedding, and services to displaced refugees living in challenging and dangerous conditions.
All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.
About the Role
Care4Calais is recruiting an Operations Coordinator to support its humanitarian operations in northern France. The association operates every day of the week, coordinating the distribution of non-food items (NFI) and providing services and activities, such as phone charging, games, and access to hairdressing, bicycle repair, and sewing equipment.
As an Operations Coordinator, you will oversee the daily distribution of aid and manage volunteer teams, ensuring that proper safety procedures for effective aid distribution are in place, communicated, and consistently applied. You will also contribute to warehouse operations and logistical planning.
You will be part of Care4Calais' core team in France and report directly to the Head of Field Operations in France. The role requires a proactive, hardworking individual with excellent organizational skills and the ability to make quick, compassionate decisions in a fast-paced environment. While this is a challenging position, you will receive a thorough induction and work alongside experienced team members.
Key Responsibilities
- Provide core operational support for Care4Calais’ operations in northern France.
- Support the logistics and purchasing department to manage new and second-hand clothing stock and assist with operational planning for field activities.
- Oversee and deliver Care4Calais’ NFI aid distributions and services to people on the move at the French/British border.
- Manage and support teams of up to 40 volunteers daily to provide services in Calais and Dunkirk, including leading daily briefings and safety training.
- Support the smooth running of a warehouse and donation storage facility.
- Work alongside a small staff team to develop processes, procedures, and documentation to improve the operational efficiency of Care4Calais’ humanitarian work.
- Attend external meetings and build and maintain relationships with partners and key stakeholders, ensuring Care4Calais' operations run smoothly.
Person Specification
Essential Criteria:
- Experience working or volunteering in a humanitarian context, with human rights organisations, or with refugees and asylum-seeking individuals.
- Experience managing projects that involve risk management, health and safety, safeguarding, and compliance.
- Strong verbal and written communication skills, including the ability to convey information clearly and concisely to a wide audience.
- Experience managing warehouse operations or complex logistical and purchasing projects.
- Excellent written and spoken proficiency in English.
- Strong digital literacy, including the ability to use Google Workspace effectively.
- Full, clean driving licence and experience or willingness to drive vans.
Desirable Criteria:
- Proficiency in one or more of the languages spoken within asylum-seeking communities, such as Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, or Amharic.
- Experience working with teams from diverse cultural backgrounds.
- Experience delivering mass distributions of NFI or other aid in a humanitarian context.
- Applicants with refugee or migrant backgrounds, or those with lived experience of the UK or EU asylum systems, are strongly encouraged to apply.
Diversity and inclusion
Care4Calais is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, including those with lived experience of the asylum and migration systems.
As a proud member of the Experts by Experience Employment Network (EBE), Care4Calais is dedicated to creating inclusive employment practices that recognise and accommodate the unique experiences of individuals with lived experience. We ensure that our recruitment processes are fair, transparent, and accessible to all candidates, regardless of background.
We strongly encourage individuals with lived experience to apply, particularly those who meet the essential criteria for the role.
À propos de Care4Calais
Care4Calais est une association caritative bénévole qui fournit une aide et un soutien essentiels aux réfugiés en France et au Royaume-Uni.
Au Royaume-Uni, nous collectons et distribuons des vêtements, des chaussures, des téléphones portables et d'autres biens/produits essentiels, tout en offrant un soutien social et un accès à des services juridiques, médicaux et éducatifs.
Dans le nord de la France, nous intervenons toute l'année depuis Calais, en collaboration avec les communautés locales de Calais et de Dunkerque, pour fournir des vêtements chauds, du linge de lit et des services aux réfugiés vivants dans des conditions difficiles et dangereuses.
Toutes les opérations de Care4Calais sont mises en place par une petite équipe de personnel dévouée, qui supervise de grandes équipes de bénévoles pour fournir un soutien essentiel aux demandeurs d'asile et aux réfugiés, au Royaume-Uni et en France.
À propos du poste
Care4Calais recrute une coordinateur d'opérations pour soutenir ses opérations humanitaires dans le nord de la France. L'association intervient tous les jours de la semaine, coordonnant la distribution de biens non alimentaires (NFI) et proposant des services et activités, tels que la recharge de téléphones, des jeux, ainsi que l'accès à des salons de coiffure, des ateliers de réparation de vélos et du matériel de couture.
En tant que coordinateur des opérations, vous superviserez la distribution quotidienne et gérerez les équipes de bénévoles, en veillant à ce que les procédures de sécurité nécessaires à une distribution efficace soient en place, communiquées et appliquées systématiquement. Vous contribuerez également à la gestion de l’entrepôt et à la planification logistique.
Vous intégrerez l'équipe principale de Care4Calais en France et serez directement rattaché(e) au/à la Responsable des Opérations Terrain France. Ce poste requiert une personne proactive et déterminée, dotée d’excellentes compétences organisationnelles et capable de prendre rapidement des décisions, avec bienveillance dans un environnement en constante évolution. Bien qu'il s'agisse d'un poste exigeant, vous bénéficierez d’une formation approfondie et travaillerez aux côtés de membres expérimentés de l'équipe.
Principales responsabilités
- Fournir un soutien de base aux opérations de Care4Calais dans le nord de la France.
- Assister le service logistique et approvisionnement pour gérer les stocks de vêtements neufs et d'occasion et aider à la planification des activités sur le terrain.
- Superviser et fournir les distributions d'aide humanitaire et les services NFI de Care4Calais aux personnes déplacées à la frontière franco-britannique.
- Gérer et accompagner quotidiennement des équipes de 40 bénévoles maximum pour fournir des aides à Calais et à Dunkerque, notamment en réalisant des briefings quotidiens et des formations à la sécurité.
- Participer au bon fonctionnement d’un entrepôt et d’un centre de stockage de dons.
- Travailler aux côtés d'une petite équipe pour développer des processus, des procédures et de la documentation afin d'améliorer l'efficacité du travail humanitaire de Care4Calais.
- Participer à des réunions externes, établir et entretenir des relations avec les partenaires et les principales parties prenantes, afin d’assurer le bon déroulement des opérations de Care4Calais.
Expériences requises :
Critères essentiels :
- Expérience professionnelle ou bénévole dans le domaine humanitaire, auprès d’organisations de défense des droits de l’homme ou auprès de réfugiés et de demandeurs d’asile.
- Expérience dans la gestion de projets impliquant la gestion des risques, la santé et la sécurité, la protection et la conformité.
- Solides compétences en expression orale et écrite, y compris la capacité de transmettre des informations de manière claire et concise à un public large.
- Expérience de gestion d’entrepôt ou de projets logistiques et d’approvisionnement.
- Excellente maîtrise écrite et orale de l'anglais.
- Solides compétences numériques, y compris la capacité d’utiliser efficacement Google Workspace.
- Permis de conduire B (complet et valide) et expérience ou volonté de conduire des camionnettes.
Critères souhaitables :
- Maîtrise d’une ou plusieurs des langues parlées au sein des communautés de demandeurs d’asile, telles que l’arabe, le farsi, le pachto, le dari, le kurde, le sorani, le tigrinya ou l’amharique.
- Expérience de travail avec des équipes d’horizons culturels divers.
- Expérience dans la distribution massive de biens non alimentaires ou d’autres aides dans un contexte humanitaire.
- Les candidats réfugiés ou migrants, ou ceux ayant une expérience des systèmes d'asile du Royaume-Uni ou de l'UE, sont fortement encouragés à postuler.
Diversité et inclusion
Care4Calais s'engage à favoriser un environnement de travail inclusif et diversifié. Nous encourageons les candidatures de personnes de tous horizons, particulièrement celles ayant une connaissance concrète des systèmes d'asile et de migration.
En tant que membre du réseau Experts by Experience Employment Network (EBE), Care4Calais s'engage à créer des pratiques d'emploi inclusives qui reconnaissent et intègrent les expériences uniques des personnes ayant une expérience vécue. Nous veillons à ce que nos processus de recrutement soient justes, transparents et accessibles à tous les candidats, quelle que soit leur origine.
Nous encourageons fortement les personnes ayant une expérience vécue à postuler, en particulier celles qui répondent aux critères essentiels du poste.
Please answer the questions and submit a copy of your CV, and if possible a covering letter. We are prioritising candidates with the right to work in the EU/France.
*Please note that we do not expect anyone to share details of their lived experience unless they feel comfortable doing so. This question simply helps us ensure that candidates with lived experience who meet the essential criteria are guaranteed an interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reception Administrator
St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.
This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.
About St Pauls Advice Centre
We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.
The role
You will:
- Welcome clients and visitors in person and by phone.
- Triage enquiries and identify what support is needed.
- Provide clear information and manage expectations about waiting times and processes.
- Handle incoming calls, messages, and post.
- Carry out general administrative tasks to support the wider team.
This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.
What we are looking for
You will have:
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- The ability to work well both independently and as part of a team.
- A commitment to equality, diversity, and inclusion.
- Fluent spoken and written English.
Desirable:
- A community language such as Somali, Hindi, or Urdu.
- Experience in a reception, customer service, or advice setting.
Pay and conditions
- Salary: £9,344.23 to £11,680.29 actual salary
(£27,254 full-time equivalent, NJC point 9) - Hours: 12 to 15 hours per week
Working days: Monday, Tuesday, and Thursday - Annual leave: 30 days full-time equivalent, pro rata
Plus 3 additional days between Christmas and New Year - Pension: 5% employer contribution
- Employer: Living Wage Employer
- Flexible working supported where possible
How to apply
For the full job description, person specification, and application form, visit the St Pauls Advice Centre website.
Closing date: Monday 2 February 2026 at 10:00 am
Interviews: Tuesday 9 February 2026
The client requests no contact from agencies or media sales.
Reporting to, and working closely with, the Head of Fundraising and Engagement, the Senior Philanthropy and Partnerships Lead will shape and implement innovative strategies, driving growth in philanthropic giving, secure corporate partnerships and obtain critical funding. With a focus on cultivating mutually beneficial, long-term relationships, you’ll craft compelling proposals, develop tailored stewardship plans, and create sponsorship opportunities that inspire ongoing support.
You’ll lead the way in securing multi-year corporate partnerships and nurturing donor relationships to meet ambitious income targets. As a key player in the senior fundraising team, you’ll contribute to strategic planning, represent the charity at events, and champion new approaches to fundraising.
With our newly formed Development Board, the Senior Philanthropy and Partnerships Lead will identify and utilise key networks to grow our philanthropic supporter base across corporate and major donor income streams. With strong writing skills, this person will also craft tailored and compelling corporate proposals and trust and foundation applications.
Who are we looking for?
To support our vision and ensure the achievement of ambitious income targets to support children and families affected by neuroblastoma, we are looking for a strategic and results-driven high-value fundraiser to join our team.
We are particularly keen to speak with interested candidates who enjoy cultivating high-value relationships from scratch and stewarding five- and six-figure corporate partnerships, and/or major donor relationships.
Person specification:
- Demonstrable significant experience working in corporate fundraising (experience in major donor and trusts & foundations fundraising would also be of benefit).
- Strategic thinker with significant experience at a managerial level, developing strategic plans to grow and optimise high-value fundraising.
- A proven record of being results-driven and working to achieve income targets, KPIs and outcomes.
- Proven ability to proactively identify, cultivate and secure new corporate relationships, demonstrate strong new business development acumen and confidence opening new opportunities.
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
First stage interviews: Thursday 26th February
Second stage interviews: Wednesday 4th March
As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DIRECTOR OF FINANCE
We are working in partnership with a charity which offers free and confidential information, advice, counselling, support and advocacy for children and young people under 26 in Southampton, Hampshire, Isle of Wight and Portsmouth whose mission is to empower young people to reach their full potential.
The charity is now seeking to appoint a Director of Finance who will hold overall accountability for the financial leadership of the charity, with responsibility for both the strategic and operational management of the charity’s finances, including oversight of income growth through Fundraising and Development. The Director of Finance role leads on financial strategy, planning, and performance, ensuring robust financial management, high-quality insight, and long-term financial sustainability. With oversight of the finance team, the Director of Finance plays a central role in ensuring the charity is financially resilient, efficient, and able to grow and sustain its income in support of its mission.
The successful applicant will be a qualified Accountant (CIMA / CIPFA / ACCA / ACA or equivalent), consideration may be given to a part-qualified candidate with substantial relevant experience and possessing a desire to consider continuing towards full-qualification.
You will demonstrate:
- Experience and understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting, and year end audit processes.
- Up-to-date knowledge of Charity regulations and relevant legislation and legal requirements
- Successful track record in working with a Trustee Board or other executive boards
- Ability to prioritise and organise own work and that of others to meet deadlines
- Experience of costing services/projects and producing comprehensive budgets
As a member of the Senior Leadership Team, the Director of Finance will make an active contribution to the organisation’s strategic direction, decision-making, and leadership, working collaboratively with colleagues to balance risk, opportunity, and impact. The Director of Finance will have up-to-date knowledge of charity SORP regulations and requirements, a high level of IT competency, including the use of Microsoft Office, and excellent communication skills with a commitment to personal growth and development. You will be a role model for the values of the Charity and ensure the needs of children and young people are at the heart of everything they do.
Benefits for working for this organisation:
- Flexible working to support working parents
- Generous holiday entitlement – 38 days including bank holidays
- Life assurance scheme
This role is subject to a DBS check, which will be carried out by the employer.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.
- Location: Southampton, hybrid/flexible working
- Closing date for applications: 15 February 2026
Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline.
- Client Interviews: w/c 2 March 2026
For over 100 years, we have been the central fundraiser and grant maker for maritime welfare. As a truly independent charity, we always put seafarer welfare first.
We’re looking for someone who genuinely cares about people, someone who lights up at the idea of looking after supporters and understands just how important thoughtful donor care is to meaningful fundraising. If you’re enthusiastic, detail‑driven, and love building relationships, you’ll feel right at home with us.
As our Fundraising Officer, you’ll play a vital role in keeping our fundraising engine running smoothly. This isn’t a marketing job, this is real, hands‑on fundraising. You’ll be the person who ensures our donors feel valued, seen, and appreciated. You’ll work across multiple income streams, supporting everything from donation processing to stewardship journeys, helping us maintain the high standards our supporters deserve.
You’ll be joining a small, ambitious, and incredibly committed Development team. A team that truly believes in the work we do and the people we do it for. You’ll need to be comfortable talking to supporters, nurturing relationships, managing details accurately, and getting stuck in wherever needed. If you have a natural warmth, a positive mindset, and pride in doing things well, you’ll thrive here.
Most importantly, you’ll be part of a charity with a unique role in the maritime world, one with a long history, a strong reputation, and a real, measurable impact on the lives of seafarers. This is a brilliant opportunity to grow, learn, and take meaningful steps forward in your fundraising career, surrounded by people who are just as dedicated and driven as you are.
If you’re ready to bring your passion, energy, and commitment to a role where every interaction matters, we’d love to hear from you.
You'll be joining a diverse, friendly, committed team of about 20 staff. We work on a hybrid basis, with a minimum of 3 days per week in the office. There are regular organisation-wide staff meetings at the office to ensure opportunities for people to get to know each other face-to-face, plus smaller departmental team meetings, and cross-organisational working groups.
Our mission is to tackle the disadvantages of seafaring life by leading collaboration, funding and advocacy to improve seafarers’ lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re creating an exciting new fundraising role at QCCA for an experienced, motivated fundraiser who wants to make a visible, immediate impact in the community.
This is a flexible, newly created position that could suit either a Generalist Fundraiser or a Corporate Partnerships Fundraiser, depending on your strengths and interests.
As a Generalist Fundraiser, you’ll help strengthen and diversify our income across trusts and foundations, individual giving, community fundraising, events, and supporter stewardship. Experience in small to medium-sized charities is particularly valuable, as you’ll play a hands-on role in shaping and growing our fundraising approach.
Alternatively, as a Corporate Partnerships Fundraiser, you’ll have the opportunity to build and grow a corporate programme from strong early foundations. This includes developing long-term partnerships, converting corporate interest into meaningful support, and working with businesses keen to deliver social value through volunteering and collaboration.
We’re especially keen to hear from people who enjoy building relationships, spotting new opportunities, and growing income in a thoughtful, values-led way.
We warmly welcome applications from people returning from a career break, those seeking part-time work, fundraisers moving from larger organisations who want to see direct community impact, or anyone ambitious and excited by developing new fundraising areas.
This is a chance to shape a role, grow something meaningful, and see the difference your work makes every
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be working in partnership with London City Mission (LCM). For over 190 years, LCM has been passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.
With surveys pointing to 'The Quiet Revival' and dramatic growth led by young people in churches across society, there is expectancy in the air. LCM's vision is to see everyone from the margins being invited to follow Jesus. Currently supporting approximately 80 front-line missionaries, 40 Mission Associates, and 20 short-term placements across the city, LCM has set an ambitious target to grow donations and legacy income by at least 7.5% per year by the end of 2029.
We are seeking a new Head of Key Partnerships to drive innovation and growth through creative, wise, and inspirational leadership. Leading a high-performing and talented team, you'll develop LCM's strategy to grow relationships with individuals, Charitable Trusts, and Foundations who have the capacity to make a significant financial difference. You'll create rewarding partnerships that deliver the greatest mutual value, lead the growth of giving through gifts in Wills and In Memory donations, and build on the team's success to deliver a step change in income.
You'll develop strong relationships with supporters so they understand the impact of their giving, create ambitious annual income targets and KPIs in line with the 5-year strategy, and provide analysis and insight to the Leadership Team and Trustees. Working closely with colleagues across the Mission, you'll be an advocate for the Fundraising and Supporter Partnerships team across the Mission and externally.
The successful candidate must be able to demonstrate:
- Proven track record in leading high-value fundraising programmes, particularly securing major gifts from individuals.
- Strong financial expertise, including experience in target setting and providing detailed reporting and analysis.
- Experience managing teams and projects successfully.
- Skilled in using CRM systems to support fundraising strategies and nurture supporter relationships.
- Excellent verbal and written communication skills, with the ability to influence and build strong relationships.
Through this role you'll make a difference in London for the salvation of souls and to the glory of God, igniting a movement of mission in the local church to people on the margins. You'll be part of a mission-focused team who gather for daily staff prayers, monthly team days with worship and teaching, and an annual week of prayer.
For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the LCM statement of faith.
Location: London/Hybrid (min 2 days pw onsite)
Closing date: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.
Job Title: Victim Support Case Worker (London)
Salary: £23,400 (£29,250 FTE) + London Weighting (£4,680 for inner London, £3,510 for outer London)
Hours: 30 hours per week, or 0.8 FTE.
Contract: 12-month fixed term contract (continuation subject to funding)
Annual Leave: 18.5 days plus bank holidays
Based: Hybrid, London
About NUM:
National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations. We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by these victims/survivors to cope and recover from crimes they experience. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.
Role Summary:
National Ugly Mugs is looking to recruit a Victim Support Case Worker to provide greater access to justice and protections for sex workers based in or touring in London. The role will also involve contributing to the writing and quality assurance of harm reduction tools and resources, ensuring they are accurate, accessible, and responsive to the needs of sex workers. The post holder will work across multiple agencies, from victim support services, Citizens Advice, SARCS, specialist sex worker support organisations to those providing services to sex workers, and sex worker-led groups. They will work with police and Met officials via working groups or direct engagement with BCU SPOCs to support reporting to police.
The Victim Support Case Work plays a part in maintaining a wide network of practitioners and officials, both local and national, to ensure that we are victim-centred and provide resources in ways that are individualised and safest for sex worker survivors as part of prevention, victim support and recovery. As such, the postholder will engage with other sex worker-led groups and rights activists, and will be provided with relevant training and clinical supervision to support them in this role.
If you are passionate and knowledgeable about sex worker rights and victim support, you could be the person we are looking for!
Applications from people with lived experience are desirable.
Role Purpose:
To provide a pro-active victim support to marginalised and racialised sex workers when they are victims of crime by working within and outside of the criminal system and in partnership with other frontline support services and the police.
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Provision of victim support case work to London-based sex workers
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Risk assess and help members keep safe.
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Support members to access resources in keeping with their rights and entitlements.
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Support members to access (mental) health and other services they require.
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Monitor and keep members informed of case progress.
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Provide support through the criminal system from report to court and beyond.
Documents below contain and a full person specification and the main responsibilities of the role.
How to Apply:
Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 5:30pm (UK time) on Friday 6th February. NUM aims to hold interviews from February 10th 2026 but encourages people to apply as soon as possible as the job advert may close early if the right candidate is found.
We actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org. We can also be contacted for any queried relating to this role.
Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit
the person specification, by 5:30pm (UK time) on Friday 6th February.
The client requests no contact from agencies or media sales.
Are you passionate about bringing people together to create change? As Community Fundraiser at New Citizens’ Gateway, you will inspire local communities, faith groups and supporters to stand alongside refugees and people seeking asylum. Your work will directly fund vital services that offer safety, dignity and hope to people rebuilding their lives in the UK. From energising community-led events to growing individual giving, you will turn compassion into action and ensure our work can reach even more people in need.
Benefits included:
- Generous 26 days annual leave to support a healthy work–life balance (excluding Bank Holidays)
- 6% employer pension contribution to help you plan for the future
- A friendly, inclusive and supportive team culture
- Meaningful work that makes a genuine difference to refugees and asylum seekers
- Regular supervision and ongoing support in a collaborative environment
- Flexible working approach, including occasional community and event-based work
This role is perfect for someone who believes in the power of community, thrives on connection, and wants their work to make a visible, lasting impact. Interview Date: 12/02/2026
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title - Community Care Paralegal - Legal Practice Unit (Colchester)
Contract - Permanent
Hours - Part time, 28 hours per week (4 days - Ideally 3 full days and 2 half days) [Potential to increase to 5 days following training and gained experience]
Salary - £23,000 - £24,000 (pro rata and depending on experience)
Location - Colchester, CO3 3DA
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a second office in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation.Our Legal Practice Unit provides advice and representation primarily under legal aid contract.
Our Colchester office also houses The Child Law Advice Service which provides free legal information and advice on family and education law. The office is close to the town centre which enables close working with nearby agencies, and has easy access to two mainline train stations.
About the role
We are recruiting a paralegal to join CCLC’s friendly and committed Community Care team and work with a small but dedicated team of experienced solicitors.
This is an exciting opportunity for someone with a keen interest in upholding the rights of vulnerable children and young people who is seeking to progress their legal aid career in the charity sector. Our lawyers benefit from a good work-life balance and realistic financial and chargeable hour targets. We advise children and young people up to the age of 25, and families, on a wide range of community care and public law issues. After training, the role can be split between working from home/office-based with flexibility as to the balance between the two, dependent on team requirements.
Our community care team works closely with colleagues in the Immigration and Family teams, as well as with other organisations within the Coram group, including Coram Voice and the Migrant Children’s Project. The successful applicant will be able to demonstrate a passion and commitment to upholding the rights of vulnerable children and young people.
As well as conducting casework for individuals, our community care team undertakes strategic litigation for the wider benefit of children, young people and families, and is actively involved in policy issues impacting our client base.
Flexible working arrangements will be considered subject to operational needs.
For further information on CCLC please our website.
To apply for this role, please click on the 'apply now' button below to complete the application. Please note, we will be interviewing as applications come in so please apply as soon as possible. The closing date could be extended until we find the right candidate.
Closing Date: 2nd February 2026 at midnight
Interview Date: W/c 9th February 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
The successful candidate will work within an innovative tenant-led partnership called Ageing Well in Place in Hulme (AWiPiH) which includes tenants and community groups; local and national charities; GPs; housing providers; and support from a local university.
You will enable older and vulnerable people experiencing multiple disadvantage in high rise accommodation to 'age well in place' through one-to-one casework within a managed caseload and with supervisory support from a GP Fellow. You will work in collaboration with tenant committees; an Ageing Well Development Worker; the GP Fellow; and housing provider neighbourhood teams across two high-rise blocks. AWiPiH takes a preventative and proactive approach to wellbeing including health promotion, improved access to social care, housing adaptations, signposting on welfare rights, income maximisation and social participation. This role requires a person-centred and solution-focused approach to supporting people experiencing multiple and complex issues.
You will have a hybrid working arrangement including some working from home; some working based at a local GP practice; and on-site working across two neighbouring accommodation blocks in Hulme, central Manchester.
About You:
- You have a passion for enabling older/vulnerable people to live with dignity and independence in their own home.
- You are good at building trusting relationships with people while also maintaining boundaries and being mindful of your own levels of resilience.
- You are confident carrying out solution-oriented casework with people experiencing multiple-disadvantage amidst the current crisis in health and social care services.
- You are experienced in person-centred support planning and risk assessment.
- You are excited by the opportunity to work in collaboration with tenants, community groups, and charities, as well as with statutory service providers.
Please view our application pack and visit our website for more information.
@CommSaversCLASS bring people together to drive social change and reduce inequalities through practical, community-led solutions.


The client requests no contact from agencies or media sales.
Purpose of the role
The Chief Executive Officer (CEO) provides strategic and operational leadership to ensure BDC Mind delivers high-quality mental health services, achieves organisational sustainability, and fosters a culture aligned to the charity’s values.
The CEO works closely with the Board to set strategic direction, leads the Executive Leadership Team, ensures effective governance and financial stewardship, and represents BDC Mind across local, regional, and national forums.
Key Responsibilities
Strategic and Courageous Leadership
1. Lead the development and implementation of the organisational strategy.
2. Build trust and confidence with the Board, ELT, staff, and external partners.
3. Provide transparent and values-driven leadership aligned to BDC Mind’s mission.
4. Build strong, productive relationships with commissioners, funders, strategic and corporate partners.
5. Engage in media engagement, advocacy, and public speaking responsibilities.
Innovation, Growth & Sector Influence
6. Foster a culture of innovation, learning, and continuous improvement.
7. Develop new or enhanced service models, including pilots and strategic partnerships within Bradford and Craven and across West Yorkshire.
8. Position BDC Mind as a leading service provider for current and emerging mental health needs through identifying service gaps and opportunities.
Delivering High-Impact Services
9. Ensure services deliver measurable, high-quality outcomes for people and communities.
10. Embed Service Member voices at the heart of Service developments.
11. Oversee service performance, quality assurance, and impact reporting.
Building an Inclusive and Diverse Culture in line with our Antiracism Commitments
12. Drive the delivery of our commitments to Equality, Diversity & Inclusion (EDI), Anti-Racism and the Patient Care Race Equality Framework (PCREF)
13. Promote a culture of inclusion, psychological safety, and respect across the organisation.
14. Strengthen workforce diversity and embed anti-discriminatory practice.
15. Ensure services are accessible, inclusive and culturally competent.
Inspiring, Supportive and Accountable Leadership
16. Provide clear, motivating leadership to the ELT and wider workforce.
17. Promote staff wellbeing, professional development, and collaborative working.
18. Ensure effective line management, appraisals, and succession planning across ELT.
19. Communicate consistently, openly, and effectively with all members of the workforce, Maintaining visibility and accessibility across teams and services.
Governance, Finance, Safeguarding & Risk
20. Ensure compliance with legal, regulatory, and contractual obligations.
21. Maintain robust safeguarding practices for children and adults at risk.
22. Oversee robust health and safety procedures and risk assessments.
23. Ensure strong governance, effective decision-making, and accountability across the organisation.
24. Maintain robust organisational risk management processes.
25. Support the Board’s effectiveness through high-quality reporting and engagement.
26. Ensure strong financial controls, financial planning, management, and statutory compliance.
27. Drive income generation and diversification of funding streams for long-term financial sustainability.
General Duties
28. Foster and maintain strong relationships with internal stakeholders, facilitating effective communication channels.
29. Lead the team ensuring all key people processes are engaged with meaningfully to enable strong performance and transparent communication, addressing issues proactively and sensitively should they arise and in alignment with our aims, policies, core values and Employee Handbook.
30. Fully participating in all relevant training to develop and maintain your performance in the role.
31. Demonstrating an ongoing commitment to our values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
32. Performing other duties as reasonably required within the role.
It is BDC Mind’s policy to make reasonable adjustments to enable those with disabilities to undertake the above. We are committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion, and the importance of lived experience as a source of knowledge and expertise. Our values are:
Person specification
Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Qualifications & Knowledge
Essential
· Senior leadership experience within one or more of health, social care, charity, or related sectors.
· Strong understanding of mental health services and challenges faced by service users.
· Knowledge of charity governance, safeguarding, quality standards and regulation.
· Good financial literacy and experience overseeing budgets and financial strategy.
· Strong understanding of EDI principles and inclusive leadership.
· Engaging with a Board of Trustees.
Desirable
· Relevant degree or professional qualification (e.g., management, social care, health).
· Knowledge of commissioning, procurement, and tendering processes.
Leadership Skills & Behaviours
Essential
· Courageous, transparent, values-driven leadership approach.
· Ability to inspire, motivate and develop high-performing teams.
· Strategic thinker capable of turning vision into deliverable plans.
· Skilled communicator and relationship-builder internally and externally.
· Effective decision-maker, particularly in complex and challenging situations.
· Commitment to equity inclusion, diversity, and psychologically safe working environments.
· Collaborative and partnership-oriented working style.
· Person-centred leadership, able to exercise discretion.
Experience
Essential
· Senior paid role with a charity of turnover of more than £3.5 million.
· Demonstrable experience in strategic planning, organisational development, and change management.
· Delivering organisational strategies and measurable outcomes.
· Managing growth, innovation or service transformation.
· Strong financial acumen including overseeing financial sustainability, compliance, budget management and income generation.
· Excellent communication, advocacy, and stakeholder engagement skills including Representing organisations publicly and influencing stakeholders.
· Experience of working within a wider system of charities and infrastructure.
Desirable
· Experience of working within a federated or charity network.
· Leadership experience within mental health or wellbeing services.
· Demonstrable commitment to Anti-Racism.
· Evidence of public policy influence.
Personal Attributes
· A strong passion for the mission of BDC Mind and alignment with our values, including inclusion for all
· Resilience and the confidence to challenge constructively.
· Ability to foster trust, credibility and positive relationships.
· Passion for improving mental health outcomes across communities.
· Commitment to learning, improvement and reflective practice.
Additional Information
· The CEO may be required to work flexibly, including occasional evenings or weekends.
· Appointment is subject to an enhanced DBS check.
To make the best possible difference to the mental health and wellbeing of the greatest number of people.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Facilities Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Role Title: Facilities Officer
Salary: £32,891 to £33,819 Pro-rata
Location: Office Based-Chard, Somerset
Tenure: Permanent, Part Time-15 hours per week (Job-Share, afternoons)
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Do you have proven experience in the delivery of a professional Facilities Management service?
Do you have Technical expertise in office maintenance and manual handling?
Then we'd love to hear from you!
At ActionAid UK, we’re driven by a bold mission: a world where women and girls live free from violence and discrimination, and can claim their rights. We’re looking for a Facilities Officer to help create the kind of workplace environment that makes that mission possible every single day. If you love making things run smoothly, take pride in high standards, and want a role where your work directly supports people doing life-changing work, this could be the opportunity for you.
Based in our Chard office (with remote support links to our London team), you’ll be the person who keeps our office environment safe, welcoming, resilient and values-led. You’ll be a key point of contact for staff, visitors, suppliers and contractors, making sure our workplace is a friendly and well-managed space. One day you might be coordinating engineers to resolve an urgent building issue, and the next you could be ensuring new starters feel confident about health and safety procedures, supporting office events, or helping colleagues with travel and accommodation arrangements.
This is a hands-on, varied role where you’ll support the day-to-day rhythm of the office while also spotting opportunities to improve how we work. You’ll oversee reception and administration essentials, including managing outgoing mail efficiently and cost-effectively, keeping accurate cross-charging records, and maintaining effective systems for stationery, supplies and office consumables. You’ll play a central role in ensuring visitors are supported with the information, logistics and practical help they need to have a safe and productive stay, and you’ll help keep internal communications flowing by sharing relevant updates around the office.
You’ll also take real ownership of the office environment along side your Job-Share co-worker, working to service levels and agreed processes, listening to feedback, and continuously improving the service we provide. You’ll ensure facilities equipment is secure, maintained and compliant, including items requiring legal checks such as PAT testing, and you’ll maintain accurate asset information. You’ll be a main contact with cleaning services to set clear standards and monitor cleanliness, waste disposal, recycling and supplies, and you’ll organise confidential waste and recycling in line with best practice. From managing deliveries and ensuring the right equipment is in place for moving items safely, to attending the premises out of hours if needed for urgent repairs, you’ll help ensure staff can work confidently and safely. Security and safe working are central to this role. You’ll support building access control, assist with fire and building safety procedures, promote safe working practices, and work alongside security colleagues to support safe travel for staff. You’ll also support the Facilities and Security Manager with information gathering for renewals such as travel and office insurance, and coordinate with our London facilities team where travel and accommodation bookings are required.
We’re looking for someone who brings proven experience delivering a professional facilities management service in a similar environment, with a strong customer service mindset and the confidence to build a positive service culture around them. You’ll have practical technical knowledge of office maintenance, repairs and improvements, and you’ll be comfortable managing supplier relationships, raising orders, and handling associated financial processes. You’ll be organised, calm under pressure, and able to juggle immediate daily needs alongside longer-term projects. You’ll also be someone who can identify risks early and take sensible action to reduce them.
Experience as a First Aider and/or Fire Warden, and experience of manual handling are important for this role, and it’s a bonus if you’ve worked with asset management, in the charity sector, or in office environments aligned to health and safety standards such as IOSH. Most importantly, you’ll share our values and bring a genuine commitment to feminist principles, safeguarding, and creating an inclusive workplace where women and girls’ rights are at the centre of what we do.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
We are recruiting a Lead Digital Performance Analyst within the Digital Services Team on a 23-month FTC.
The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions into operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.
The role is crucial in helping us deliver our digital strategy. As a Lead Digital Performance Analyst, you will help drive the performance of our end to digital service offer. Including ensuring evidence-based decision making is at the heart of our future digital roadmap and drives continuous improvement of the digital services.
This is a senior role with real impact, and you will have the opportunity to work alongside the digital leadership team to help achieve great results for our colleagues and the wider community.
As part of the Digital Service team, you will:
- Lead performance analysis across the Fund’s digital services, ensuring alignment with organisational goals and digital strategy.
- Lead the development and stewardship of a comprehensive digital performance framework, including KPIs, service level measures, and quality standards.
- Take responsibility for robust data collection and reporting processes that ensure accuracy and trust in our insights.
- Analyse digital service performance and user behaviours to generate actionable insights that support strategic decision making and delivery of digital ambitions.
You will also:
- Identify opportunities to optimise digital services through data‑driven insights, and develop tools and techniques that strengthen analytical practice.
- Champion a collaborative, inclusive, and data driven culture across digital teams.
- Work with your peers including mentoring colleagues to help grow analytical capability across the organisation.
We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches.
If you are looking to develop your career or take on a new challenge, we would invite you to come and have a chat to find out more.
Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.
Interview Details:
Interview Date: 24th – 26th February
Format: Virtual interview
Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
If you would like an informal conversation about the role specifically, please get in touch
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – please show how you meet them in your supporting statement.
Essential Criteria:
- Deep understanding of digital service performance including performance measurement frameworks, KPIs, and service-level metrics, user behaviour analytics, and customer experience metrics.
- Experience leading analysis functions within digital teams and ability to embed evidence-based decision-making across an organisation.
- Expertise in designing and implementing data collection methods, instrumentation, and governance.
- Strong analytical and data-driven decision-making skills, using research, insight, and metrics to inform service, product, and process redesign and measure impact.
- High-level communication and stakeholder engagement skills, able to influence senior leaders, translate complex issues for non-specialists, and build consensus across digital, technology, and data domains
- Resilience and adaptability, comfortable working in conditions of ambiguity, setting direction when inputs are incomplete or conflicting, and driving change in complex organisational environments.
- Advanced capability in statistical methods, hypothesis testing, and experimental design. Familiarity with tools such as Google Analytics, Microsoft BI etc.
Desirable Criteria:
- Knowledge of digital service standards, GDS digital performance frameworks, user centered design principles, and modern digital delivery models.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.

