Area housing officer jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Director (Head of Finance & Central Services)
Do you want your financial leadership to make a real difference in your community?
At WE Care Home Improvements (WECHI), we help older and vulnerable people live safely and independently in their own homes. Every decision you make as our Finance Director directly supports this mission, ensuring our organisation is financially resilient, well-governed, and ready to grow.
Reporting to the CEO, you will be the senior leader for finance, governance, and central services, including HR, IT, GDPR, and facilities. You’ll provide strategic financial oversight, shape organisational planning, strengthen risk management, and support the leadership team in delivering our ambitious vision.
This is a role for a strategic, values-driven professional who combines commercial and financial expertise with compassion, collaboration, and a commitment to social impact.
What you’ll do
- Lead financial strategy, budgets, forecasts, and reporting to drive organisational sustainability.
- Ensure robust governance, compliance, and risk management.
- Oversee central services to support operational excellence across the organisation.
- Provide insight and advice to the CEO and Board for effective strategic decision-making.
- Support organisational growth and development, including new business opportunities.
Who we’re looking for
- ACA, ACCA, CIMA, or ICAS qualified with senior leadership experience.
- Proven experience leading diverse teams and translating strategy into practical plans.
- Strong financial literacy, business acumen, and experience in service-focused organisations.
- A values-led leader who inspires, empowers, and role-models progressive ways of working.
Why join us
- Make a tangible difference in the lives of older and vulnerable people
- Collaborative, supportive, and flexible work environment
- Competitive salary (£60,000), generous benefits, and development opportunities
WECHI offers a rare opportunity to bring your financial expertise to a mission-driven organisation with heart, ensuring older and vulnerable people can continue living independently, safely, and with dignity.
Additional information
- The full job description is attached below for your reference.
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: 20/02/2026 at 5pm
- Please note: we reserve the right to close this advert early if we find the right candidates, so early applications are encouraged.
The client requests no contact from agencies or media sales.
Thank you!
Keychange is a Christian charity with a proud history of supporting people invulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.
The role
As Director of Operations, you will be a key member of the senior leadership team, working closely with the CEO and Board to translate strategy into high-quality, sustainable delivery with exciting future developments ahead.
You will provide strategic and operational leadership across 7 care homes and 3 housing communities in the south of England, leading and supporting a talented operations team to deliver safe, effective and person-centred services.
Key responsibilities include:
- Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
- Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
- Holding accountability for regulatory compliance, quality assurance and service improvement
- Driving operational excellence, innovation and efficiency through effective systems and processes
- Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
- Developing, coaching and inspiring senior managers and leaders to perform at their best
This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.
About you
We are looking for a values-led, strategic and credible leader who brings:
- Senior leadership experience within social care, housing, homelessness or a closely related sector
- A proven track record of leading multi-site services and managing senior operational leaders
- Strong experience of working within regulated environments and delivering high-quality, compliant services
- Sound financial and commercial awareness, with experience of managing budgets and resources of a similar scale to Keychange (250 staff across 10 sites)
- A passion for developing people, culture and values-driven practice
- A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)
You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.
What we offer
This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference.
The role involves regular travel across our sites in the south of England with flexibility around base location.
Registered Charity
101 - 500
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Thank you!
The Stag operates through a low-risk hall-hire business model. It is not allowed to promote its own shows – it provides the professional facilities for others to hire space and put on shows.
Reporting to the Chairman of the Board of Trustees, the CEO leads a small, professional and dedicated team (currently 20 employees (17.8 FTE)) boosted with part-time casuals in the box office plus a team of volunteers at events. The CEO will ensure the charity fulfils its mission and achieves its charitable objectives whilst maintaining the strong financial sustainability it now enjoys.
The role requires the CEO to a be a BIIAB personal licence holder and to act as Designated Premises Supervisor as well as being the Company Secretary. More details from The Stag's website.
The client requests no contact from agencies or media sales.
Thank you!
A place to create moments that matter
Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
Salary
The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.
If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.
You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.
About you
You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.
REF-226 041
Thank you!
A place to create moments that matter
Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
Salary
The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.
If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.
You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.
About you
You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.
REF-226 041
Thank you!
We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
You will be joining our team in London based in the Wembley office.
You'll be working with our customers in Brent.
The role is permanent, and you'll be working full time (37 hours a week).
The starting salary is £35,000 - £40,000 depending on your experience.
A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office.
You'll manage your own diary with a mix of working from home, office and out with our customers.
The Role:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers.
- Building relationships with local authorities, community groups, and partner agencies.
- Using data insights to improve services and ensure compliance with legislation and regulations.
- Supporting neighbourhood improvements and shaping services based on the voice of our customers.
- Maintaining accurate customer records and ensuring data is used responsibly.
- Promoting SNG's values and culture of collaboration, safety, and inclusion.
What we're looking for:
- Experience delivering tenancy, lease, or neighbourhood management services.
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
- A collaborative approach, working across teams and with external stakeholders.
- Good knowledge of landlord services and the ability to apply this in practice.
- A customer-first mindset, with a track record of achieving positive outcomes.
- Confidence using digital tools to support service delivery.
Desirable:
- Professional membership (e.g. CIH) or willingness to work towards it.
- Experience managing data securely and effectively.
Your Benefits:
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive
We will be interviewing in our Newbury Office on the 3rd February 2026.
Interested? Apply today and help us shape stronger, more vibrant communities.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.
Our Organisation
Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
The client requests no contact from agencies or media sales.
Thank you!
Neighbourhood Housing Project Lead (Sheffield and Scunthorpe)
Fixed term (18-months), full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £42,752 (National)
Regular travel to Sheffield and Scunthorpe will be required. Occasional travel to London will be required.
Building Tomorrow – Neighbourhood Housing Project Lead
Oasis exists to build stronger communities where there is no one left out. Building Tomorrow is an innovative new neighbourhood housing programme that Oasis is developing in Sheffield and Scunthorpe.
We are pioneering a new community-led solution to housing challenges in two communities where Oasis already works, running five schools and two community Hubs. We are working to develop quality housing that offers opportunity for families to find a stable and supportive place of belonging in community.
The programme will combine quality housing, excellent education (provided through Oasis academies), and community wrap-around support (delivered through our existing youth and community teams). This programme is designed to offer a preventative approach to housing challenges, acting as a proof of concept that can be replicated in other communities around the country.
This role will act as the central point of coordination which will ensure Building Tomorrow moves successfully from initiation to full activation over the initial 18-month period. In the activation period, we will purchase and refurbish the 20 properties, and this role will work in close coordination with our property consultants. As properties are purchased, we will begin to move into the delivery phase, where we start to house families.
This role requires a person who:
· Loves organisation and turning complex plans into simple, actionable steps.
· Is a fantastic communicator – someone who can talk to a contractor, a community leader, and a new resident with equal ease and effectiveness.
· Thrives on problem-solving and is comfortable making quick, informed decisions to keep the project on track.
Why might you consider Oasis?
We work in 52 local neighbourhoods in the UK, building stronger communities. Our place-based, holistic neighbourhood work brings together local people to create belonging, opportunity, and change.
Where you live and grow up in the UK determines a lot about your opportunities and life chances – your access to public services, education, employment, housing, life expectancy and much more. We work in many communities where poverty and inequality are deep rooted. We know too many families and individuals feel excluded and ignored, lacking hope that anything will change for themselves or their children. We are not content with this disparity. Together we deliver joined-up education, youth work and family support, housing, church and community work, so that everyone can thrive.
Over the past four decades we’ve set up different parts of our organisation to develop expertise and deliver our mission to build stronger communities.
- A network of 56 Oasis Academies (Oasis Community Learning).
- Youth and community work (Oasis Community Partnerships)
- Homelessness and housing (Oasis Community Housing)
- Secure education for young people (Oasis Restore)
- Anti-human trafficking work (STOP THE TRAFFIK)
What will you do?
The key areas of responsibility for the role are as follows:
· To act as the main link between all stakeholders: the Oasis teams including academies; contractors; and any community partners. To make sure everyone is communicating effectively and working toward the same goal.
· To work in close collaboration with Oasis Community Leaders in Sheffield and Scunthorpe. To support the Community Leaders and wider community teams to welcome families by acting as a key part of the community support offer through the 18-month activation phase.
· To own the 18-month master plan. This will involve tracking progress, analysing potential delays, and proactively solving problems so the activation stays on time and on budget.
· To focus on transitioning the housing element from a period of acquisition and refurbishment into functioning homes. This includes everything from smooth resident move-ins to ensuring the community support is fully accessible.
· To work alongside colleagues in the Operations Group to design operational processes including the community support offer, housing management systems, and tenancy arrangements.
· To help the team set clear, achievable goals for the activation period and then track whether those goals are being met, providing regular, honest updates to all stakeholders.
· To support the Group CEO in liaising with our social investor.
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
To apply, please send your CV and a Supporting Statement via Charity Jobs or view our website for further information.
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
Completed applications should be returned by 12 noon on Friday 30th January 2026.
Interviews will be held the week commencing Monday 2nd February 2026.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Thank you!
Team Manager – Safer Renting
Salary: £38,000 per annum
Contract: Full-time, Permanent
Location: London SE17 / Hybrid working
Are you passionate about housing justice and protecting renters’ rights? Join Cambridge House as a Team Manager in our Safer Renting Team and make a real difference in the lives of private renters.
As part of our dynamic team, you will:
- Lead and inspire a team of tenancy rights caseworkers, ensuring high-quality advice and casework services.
- Support and develop your team, managing performance and well-being to help them thrive.
- Deliver expert tenancy rights advice and advocacy.
- Shape the future of our service, contributing to research, campaigns, and service development initiatives.
We’re looking for someone with strong leadership skills, a commitment to social justice, and experience in housing advice or casework. If you’re ready to empower renters and drive positive change, we’d love to hear from you.
Why join us?
- Competitive salary of £38,000 per annum
- Permanent, full-time role with opportunities for growth
- Be part of a mission-driven organisation making a tangible impact
- Hybrid and Flexible working arrangements
- Join an organisation with a diverse and incredible group of people providing pioneering and high-quality services.
To apply please download the recruitment pack. .Completed applications should be emailed to us and must include your CV ( which should include 2 reference contacts) and a supporting statement outlining your interest and suitabilty for the role . You will also be asked to complete and return our Diversity monitoring form and Criminal Records Declaration form, both of which can be found on our recruitment page. The sucessful applicant will need to undergo a DBS check (enhanced) . Interviews will be held on Saturday 14th February 2026.
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in Ealing and Harrow, London.
Sounds great, what will I be doing?
The Housing Management Officer plays a pivotal role in delivering high‑quality, end‑to‑end tenancy and property management across a diverse portfolio of 50–100 supported accommodation units. Working at the intersection of housing law, welfare systems, and resident wellbeing, the postholder ensures smooth tenancy sustainment, legal compliance, and strong financial performance. This includes leading on onboarding and exit processes, embedding a Psychologically Informed Environment (PIPE) approach, maintaining GDPR‑compliant records, and monitoring tenancy issues through internal reporting tools. The role also requires close collaboration with Registered Providers, Local Authorities, the DWP, and Housing Benefit teams to ensure seamless service delivery and regulatory compliance.
A key focus of the role is proactive income management, from rent and service charge collection to arrears prevention and recovery. The officer provides expert guidance on housing benefit, managing claims, appeals, and overpayments while overseeing invoicing and financial reconciliation with external agencies. Alongside this, they coordinate timely repairs and maintenance, ensuring issues are escalated and resolved efficiently while keeping residents and support teams fully informed. This is a dynamic, hands‑on position for someone who thrives on responsibility, partnership working, and making a meaningful impact on tenancy stability and resident experience.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
To apply for this role, you'll need solid experience in rent collection and arrears recovery, along with a good working knowledge of the pre‑action protocol. You should be confident handling welfare benefit claims and navigating DWP and Housing Benefit systems. Experience supporting vulnerable people is essential; whether that's individuals dealing with mental health challenges, homelessness, or domestic abuse, we're looking for someone who has worked closely with local authorities, support workers, and other partner agencies, and who understands the day‑to‑day realities of tenancy and housing management.
You'll need strong IT skills, accuracy in maintaining electronic records, and the ability to communicate clearly in writing and in person. Being comfortable analysing financial information is important, as is the ability to build positive relationships with residents and colleagues. This role suits someone who is empathetic, organised, self‑motivated, and able to work independently while taking responsibility for their decisions. You'll also need to be able to travel between accommodation sites and meet residents face‑to‑face as part of your day‑to‑day work. The role is hybrid with travel required 3 days a week across Ealing and Harrow and two days working remotely. Occasional travel to our Head Office in Aldgate will also be required.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
0
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
The client requests no contact from agencies or media sales.
Thank you!
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Thank you!
Do you have a keen interest in supporting community health and wellbeing needs?
Would you be willing to develop a good layperson’s knowledge of health and wellbeing issues through reading and training?
We're seeking a Health & Wellbeing Officer to support the delivery of our health and wellbeing community-based projects, including Healthy Hubs in East Herts and Broxbourne, and other initiatives across the operating area.
The post holder will also play a key role supporting the development of new programmes and working alongside a team of staff and volunteers to deliver these services.
This is an exciting opportunity to join a dedicated team delivering a number of community-based health improvement projects. The role holder will receive training to become a Certified Stop Smoking Practitioner, will undertake delivery of Wellbeing Checks and will also ensure access to Dual Testing Kits and Condom Wallets as part of a programme to improve sexual health across the operating areas in East Herts and Broxbourne.
The role also includes regular liaison with food support agencies and organisations supporting communities with information and advice about financial resilience and debt advice, improving mental wellbeing, becoming more active, losing weight, healthy eating and reducing drug and alcohol use.
Community Alliance (CABEH) is a growing organisation with an ambition to support the voluntary sector achieve meaningful change across Broxbourne and East Herts.
Essential skills, experience and personal attributes:
- Experience of working or volunteering in a community setting.
- Ability to work independently and collaboratively within a team of paid staff and volunteers.
- Previous experience or a keen interest in supporting community health and wellbeing needs.
- Knowledge of issues affecting local communities and the VCFSE sector and other partners working to support community health and wellbeing.
- Experience of developing and maintaining positive partnership working with other groups and agencies, both community sector and public sector.
- Experience of working with individuals on a one-to-one basis, providing information, advice, counselling or support with decision-making.
- Having empathy, the ability to listen to people and to understand their perspective.
- Willingness to develop a good layperson’s knowledge of health and wellbeing issues through reading and training. This will initially include training to become a Certified Stop Smoking Practitioner, Making Every Contact Count (MECC+) training, Dual Test and Condom Distribution training, Wellbeing Check training and other training as relevant to health and wellbeing projects as they are developed.
- Enhanced DBS clearance through the DBS Update Service – or willingness to undergo DBS application to achieve enhanced clearance.
- Up-to-date IT skills and a high standard of written English and maths.
- Excellent organisational skills and the ability to pay close attention to detail.
- Good communication and interpersonal skills to both internal and external audiences.
- Ability to be flexible, plan, prioritise and manage workload and deadlines.
- Ability to help individuals prioritise and action plan to successfully achieve their objectives.
- Ability to speak at meetings, make presentations, write reports and take minutes at both internal and external meetings.
- Good understanding and experience of Health and Safety, GDPR and Safeguarding policies.
- Understanding of diversity issues and commitment to equal opportunities.
- Access to own transport and a clean driving licence.
- Flexible attitude to working hours.
- Friendly and approachable personality with a sense of humour desirable.
For more information, please visit our website.
Applicants can apply by submitting a complete Application Form, which must cover details of the Job Description and Person Specification.
Please submit a completed Application Form by Thursday, 5th February 2026 at 12pm.
This post will be employed by Community Alliance Broxbourne and East Herts.
Non Charity Employer
21 - 50
We support local voluntary organisations, empower community groups, build local partnerships and improve residents’ lives.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
We are seeking a Governance Manager & Executive Assistant to play a pivotal dual role at the heart of our organisation. You will ensure excellent governance across the Board and Committees, while also providing exceptional executive support to our CEO and Senior Management Team.
This is an exciting opportunity for someone who enjoys variety, responsibility, and meaningful impact. You will be calm under pressure, excellent at building relationships, and meticulous in your approach. You will balance strategic awareness with strong attention to detail, handle sensitive information with absolute discretion, and bring proactive energy to supporting leaders at every level.
In this role, you will be the person who makes sure we run effectively, transparently, and confidently. You will keep our governance on track, support strategic decision-making, and ensure our CEO and Senior Management Team have the structure, information, and support they need to deliver our mission.
If you love combining precision with people skills and you are looking for a position where your organisational capabilities, governance expertise, and ability to make things happen will be truly valued—we’d love to hear from you!
Summary Of The Role
The Governance Manager & Executive Assistant plays a pivotal role in ensuring our organisation operates smoothly, transparently, and in line with best practice. You will lead the coordination of Board and Committee governance, managing agendas, papers, minutes, regulatory compliance, and the maintenance of key governance records. You will also support Board recruitment, induction, and development, and help manage core processes such as the governance audit, risk register, and policy oversight.
Alongside this, you will provide high-level executive support to the CEO and Senior Management Team — managing diaries, coordinating meetings, ensuring effective information flow, and handling confidential matters with professionalism. This role suits someone who is highly organised, proactive, and comfortable managing both detailed governance tasks and fast-paced executive support, enabling senior leaders to focus on delivering our mission.
Main Areas Of Responsibilities:
1. Governance & Compliance Management
- Support the Board and SMT with a complete governance audit and coordinate actions from the resulting governance action plan.
- Support the CEO and SMT with the day-to-day management of Board and Committee business.
- Prepare and manage agendas, papers, and minutes, ensuring all documentation is accurate and circulated within required timeframes.
- Oversee governance compliance, regulatory adherence, and alignment with best practice.
- Maintain up-to-date governance records, statutory filings, and related documentation.
- Support the CEO and SMT with reviewing and maintaining the organisational risk register and coordinating actions.
- Maintain a repository of historic policy versions to support auditing and traceability.
- Support Board recruitment, induction, training, and evaluation processes.
- Facilitate effective communication between the Board, its committees, and SMT.
2. Executive Support
- Provide comprehensive administrative and executive support to the CEO and SMT, including diary management, correspondence handling, travel planning, and meeting organisation.
- Coordinate schedules and support the wider SMT team with document preparation and logistics.
- Manage the flow of information to and from senior leaders, ensuring timely action on priorities.
- Handle confidential matters with discretion and professionalism at all times.
- Comply with Homeless Oxfordshire’s policies and procedures
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted on a rolling basis.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chief Officer
Citizens Advice Woking (CAW) provides free, independent, and confidential advice and information to the residents of Woking, and anyone who works in the Borough, particularly the most vulnerable, to help with the problems they face. We are the only organisation locally that can and does address client issues holistically, across areas such as debt, housing and welfare benefits, not just single issues, and this is increasingly important as client problems become more complex.
We are looking for a Senior Manager who will bring both innovation and experience to lead a valued local charity.
Reporting to the Chair of the Trustee Board, the Chief Officer
- Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking,
- Represents Citizens Advice Woking to funders, partners and stakeholders,
- Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers,
- Is responsible for the continuing funding, planning and financial management of the service,
- Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough.
In particular, the priorities for the Chief Officer in 2026/27 will be to:
- Manage CAW’s external relationships with our funders and the Woking community generally, to ensure satisfaction with the delivery of current projects, and their continuation,
- Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape. In parallel, continue to identify and deliver local projects for local funders,
- Ensure that suitable alternative premises are secured, and the transition is managed as smoothly as possible,
- Ensure the staff and volunteers are enabled to work effectively, particularly during this period of disruption,
The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation. The volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients, and the smooth running of the office.
How to apply
To apply for the role of Chief Officer at CAW, please see the Job Pack on our website.
You will need to send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.
Closing date for applications: Friday 6th Febraury
Applications will be reviewed on receipt, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received
The client requests no contact from agencies or media sales.