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Page 15 of 19
SIFA Fireside
Deritend, West Midlands (On-site)
£23,404 per year
Full-time
Permanent
Job description

To provide a professional reception service to clients accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.

We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.

Benefits: Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links.   Key tasks as follows :-

· Providing client reception and administrative support to all client services.

· Establishing and maintaining client booking systems and appointment allocations across a variety of services.

· Communicating information with clients on service availability and eligibility.

· Carrying out initial screening for housing appointments.

· Accurate record keeping and use of CRM tools (Customer/client Relationship Management).

· Attending Homelessness Intervention team meetings.

· Checking on client exclusions and alerts on entry to the building.

· Registering attendance at the Support Centre.

· Operating within organisational health and safety procedures.

· Build effective, positive relationships with clients maintaining professional boundaries and ground rules.

· Dealing with difficult and challenging client behaviour.

· Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.

  • Managing correspondence, including phone calls and messages, emails, letters and packages, alongside volunteers.
  • Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
  • Support the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
  • Perform photocopying and scanning as required.
  • Support business reception as required.
  • Undertake other tasks as requested by your line manager or other senior manager.
Organisation
SIFA Fireside View profile Organisation type Registered Charity Company size 21 - 50

To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

Kyle Compresssed.jpgEmma Compressed.jpg
Posted on: 17 February 2026
Closing date: 27 February 2026 at 09:00
Tags: Administration, Advice / Information, Customer Service, Housing, Customer support, Homelessness, Information Management, Safeguarding

The client requests no contact from agencies or media sales.