Job Description
Job Title: Fundraiser - Volunteer Board Fundraising
Directorate: Engagement & Fundraising (Philanthropy & Partnerships)
Team/Department: Volunteer Board Fundraising (Supporter Led Fundraising)
Location: Wales (home based or hybrid)
Salary: £31,171 - £36,631 dependent on experience
Date last amended: January 2026
Context and Background
The NSPCC relies on voluntary income for the majority of its work to keep children safe,
prevent abuse and ensure every child has a voice. To secure long -term sustainability, the
charity has reshaped how it engages supporters through the Engagement and Fun draising
Directorate. Within this, the Philanthropy and Partnerships Department brings together
high -value audiences and supporter -led income. The Volunteer Board Fundraising team
leads income generation through regional and national volunteer boards , volunteer -led
fundraising initiatives and delivery of special events through our high value event
committees . These activities play a vital role in maximising sustainable income, engaging
senior volunteers, and supporting long -term supporter relationships.
The volunteer boards are made up of influential and successful senior stakeholders who feel
passionately about the NSPCC and volunteer their time to help the NSPCC generate income
and awareness. They employ a range of fundraising techniques to reach their goals focus being to use their networks and influence to secure income generating opportunities
via events, corporate partnerships and major gifts from individuals.
– their
This role will support , and lead the growth and development of, the s uccessful Wales
Fundraising Board which has been established for over 25 year s, initially as the NSPCC Full
Stop Appeal Board for Wales. The board has helped to lead and organise balls and dinners ,
overseas fundraising challenges and a variety of events in Wales and the rest of the UK. The
board’s ‘Building Brighter Futures’ appeal secured funding to build the NSPCC’s d edicated
Wales hub in Cardiff , Diane Engelhardt House , opened in 2010. The key focus of the current
board is to support the raising of over £1m annually from a range of supporter audiences
and promote the NSPCC across Wales by organising events (both fundraising and
engagement), establishing new contacts - primarily high net worth individuals and corporate
partners - and supporting the delivery of NSPCC services including recruitment of
volunteers and supporting access to NSPCC services.The team works closely with colleagues in Philanthropy and Partnerships (corporate
partnerships , major gifts, trusts and statutory ), Public Engagement (marketing, brand,
digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure
volunteer fundraising is integrated into supporter journeys, delivers excellent experiences,
and achieves strong ROI.
The role of the Fundraiser is to cultivate and steward key relationships and deliver special
projects across the volunteer board and their network to deliver against annual income
plans .
Job purpose
• To contribute towards the delivery of sustainable income through the Wales
Fundraising Board
• To contribute towards the delivery of annual income and engagement plans,
ensuring volunteer activity is high -quality, compliant, and supporter -centric
• Build and manage relationships with senior volunteers and board members,
maximising long -term support and value
• Provide operational support and management of volunteer partnerships & projects
Key relationships - Internal
• Member of the Volunteer Board Fundraising team
• Reports to a Fundraising Manager, Volunteer Board Fundraising
• Works with colleagues across Philanthropy & Partnerships, including Corporate
Partnerships, Major Gifts , Trusts and Statutory and Supporter Relationship
Fundraising.
• Member of the Wales Leadership Group, supporting the Assistant Director for
Wales and other Wales -based colleague s and teams.
• Collaborates with Public Engagement (marketing, brand, digital) to support
volunteer fundraising campaigns and engagement
• Works with Fundraising Operations (data, compliance, finance, procurement) to
ensure processes are efficient and compliant
Key relationships - External
• Volunteer board chair, members and regional ambassadors including Wales
Fundraising Board members and senior advocates
• NSPCC’s Trustee for Wales
• Senior supporters and networks (individuals and organisations ) engaged through
volunteer -led activity
• Agencies, venues and suppliers supporting volunteer fundraising
• External peers and networks within the volunteer fundraising secto rMain duties and responsibilities
Contributing to Volunteer Partnerships Strategy and Income
• Contribute to the delivery of the Volunteer Partnerships annual business plan to
maximise net income and long -term value through the volunteer boards
• Support the Wales Fundraising Board and their networks , ensuring their fundraising
and engagement delivers sustainable income and long -term value
• Lead on delivery of specific fundraising projects .
• Support a portfolio of fundraising and stewardship events led by the Wales
Fundraising Board to engage with new and existing supporters both in and outside
of Wales.
• Contribute to KPIs for income, supporter experience and ROI, addressing risks and
identifying opportunities for growth
• Lead on the delivery of business cases for new volunteer -led initiatives by the Wales
Fundraising Board
Managing Volunteer Relationships
• Steward senior volunteers and board members, ensuring they feel supported,
inspired and connected to the NSPCC’s mission
• Provide tools, resources and guidance to volunteers to support their fundraising
and advocacy
• C arry out research through a range of sources, to contribute to proposals, donor
strategies and fundraising communications.
• Develop and create engaging materials for external audiences
• Ensure compliance with NSPCC policies, fundraising regulations and best practice
in all volunteer -led activity
Collaboration and Centre of Excellence
• Act as a centre of expertise for volunteer -led fundraising across the NSPCC
• Collaborate with colleagues across Engagement & Fundraising to embed volunteer
fundraising within wider supporter journeys and campaigns
Budgeting , Finance and Evaluation
• Contribute to the budgets for volunteer fundraising activity, whilst supporting the
Fundraising Manager to accurately monitor income and expenditure
• With the support of the Fundraising Manager , ensure accurate data capture and
reporting
• To provide financial administrative assistance to budget holders, including
processing invoices, placing orders, undertaking financial analysis, cash handling
and banking in line with NSPCC policies and procedures.Responsibilities for all Staff within the Income Generation
directorate
• To update databases and supporter information systems as directed, in line with
Data Protection legislation and NSPCC policy and procedures.
• To actively participate in regular department and team meetings, contributing to
strategy, discussions and decisions which will be beneficial to the Directorate and
wider NSPCC activities.
• To adhere to all the NSPCC’s standards, policies and procedures.
• To evidence an understanding of and commitment to the NSPCC’s values and
behaviours.
• To maintain an awareness of and comply with data protection regulations and
internal data protection policies.
• To be responsible for personal learning and development, to support the learning
and development of others and the whole organisation.
• To work in a manner that facilitates and encourages inclusion.
• To be proactive in identifying ways to improve personal and team performance
• To maintain an awareness of own and others’ Health and Safety and comply with the
NSPCC’s Health and Safety policy and procedures
• To take personal responsibility for keeping up to date with NSPCC work to
end cruelty to children, including securing updates on project and service developm
ents and general NSPCC news
• A commitment to safeguard and promote the welfare of children and young people
Person specification
1. Experience of building effective relationships through face to face interactions with
existing and new high -level individuals and/or organisations, leading to securing
fundraising income via long -term partnerships.
2. Commercially minded; ability to apply commercial knowledge and understanding to
fundraising partnerships ensuring that NSPCC activity has a competitive edge in
the market place. NSPCC fundraising activity must be appealing and commercially
viable.
3. Exceptional project management skills; ability to see a project through from start to
finish, reaching a desired income target. Must have meticulous planning skills and
show great attention to detail. Must be self -motivated and highly proactive.
4. Target driven with proven financial management and reporting skills, including
accurate budgeting and contingency planning. A track record of achieving financial
and departmental objectives.5. Knowledge of corporate social responsibility and individual philanthropic
motivations and current trends in high value and corporate fundraising across the
UK.
6. Excellent written and verbal communication skills to deliver fundraising pitches,
ideas and project updates to a range of audiences in a clear, inspiring and confident
way.
7. Able to work harmoniously with internal colleagues across teams to achieve joint
objectives. Working collaboratively; demonstrating an understanding of other
team’s goals and priorities. Able to negotiate successfully with others to achieve a
desired outco me.
8. Ability to organise and plan own work, juggle competing demands, manage projects
and establish clear timelines and priorities in order to meet agreed objectives.
9. Proven ability to demonstrate initiative and creativity.
10. Experience of provided.
a fundraising CRM package is desirable but not essential; training
The ability to engage this role .
in communications using the Welsh language is also desirable in
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes
safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and
thorough process of obtaining, collating, analysing and evaluating information from and
about candidates to ensure that all persons appointed are suitable to work with children and adults.
our
The recruitment and selection of our people will be conducted in a professional, timely
and responsive manner and in compliance with current employment legislation, and
relevant safeguarding legislation and statutory guidance .Our principles:
• Always seek to recruit the best candidate for the role based on merit including their
skills, experience, motivation and competencies. Our robust recruitment and
selection process should ensure the identification of the person best suited to the
role and th e organisation .
• C ommitted to diversity and equality of opportunity and will interview all applicants
(internal and external) who self -declare at application as having a disability and who
meet the minimum requirements in the person specification of the vacancy they are
app lying for.
• We will make reasonable adjustments at all stages of the recruitment process in
order to enable successful candidates who declare disabilities to start working or
volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is
suitably qualified will be considered and addressed fairly and objectively based on
their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining
the organisation will have ongoing risk assessments to ensure their role and
activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance
with the GDPR legislation.
Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.
We're now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.
About Abbey Community Centre
Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.
Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.
The role and its impact
As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.
This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.
Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.
What you’ll be working on
In this role, you will:
-
Oversee daily building operations, maintenance and contractor management
-
Lead on health & safety and related compliance, including risk assessments and training
-
Line manage & develop operational staff and support a positive, consistent working culture
-
Ensure operational policies and procedures are applied effectively in practice
-
Support and coordinate volunteering within the centre
-
Manage operational budgets and contracts within agreed limits
-
Act as a senior member of the management team, deputising for the CEO on agreed matters
Key details
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Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)
-
Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays
-
Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)
-
Contract: Permanent, part-time
-
Salary: £40,000–£42,000 per annum (based on a 35-hour full-time equivalent), pro rata for part-time hours
-
Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)
-
Pension: NEST pension scheme (if eligible)
-
Some evening and occasional weekend working is required
This role could be right for you if…
You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.
Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.
To reduce poverty and isolation and improve health, wellbeing and connection through inclusive community activities, services and support.
The client requests no contact from agencies or media sales.