Campaigns and engagement officer jobs

Grade: 5

Hours: Full time, 37.5 hours per week (Flexible working considered)

Position type: Permanent

Responsible to: PR & Communications Manager

Direct reports: None

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with travel to Truro up to 4 times per year

ROLE PURPOSE:

As our Communications & PR Officer, you'll work closely with the Communications & PR Manager and lots of other colleagues across the organisation.

You'll create high quality written content including organisational messaging, reports, and press releases. You'll help drive fundraising and awareness by supporting campaigns and securing media coverage.

This role is key to:

• Raising awareness of ShelterBox's work and issues faced by the people we support

• Coordinating communications across fundraising and communications teams

• Ensuring consistency and accuracy in our external messaging

• Protecting and enhancing ShelterBox's reputation

WHO ARE WE LOOKING FOR?

We're looking for a creative, motivated communications professional with experience writing for different audiences and working with the media.

You'll be organised, detail-oriented, and confident managing priorities in a fast-paced, ever-changing environment.

As part of the Communications & Digital team, you'll help increase awareness among new and existing audiences, support fundraising, and ensure teams across the organisation have the communications materials they need.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Media engagement  

• Work with the PR & Communications Manager to maximise media opportunities across national and regional, print, digital, and broadcast media

• Draft press releases, features, opinion pieces, and letters to editors

• Prepare media pitches, briefings, quotes, and statements

• Proactively pitch stories and spokespeople for campaigns and response work

• Secure media interviews and manage logistics

• Monitor and respond to media requests via the PR inbox

• Track media coverage and analyse trends for KPI reporting

• Support organisation-wide media training

• Build and maintain regional and national media contacts

• Stay across the news agenda and our response work to identify opportunities

Communications

• Write clear, compelling organisational messaging and FAQs to support fundraising, especially during major disasters, appeals, and campaigns

• Draft key reports, including monthly response summaries, reach and impact reports, updates for our Royal patron, and the annual report

• Research and collaborate with colleagues to develop messaging

• Help develop and deliver communications campaigns

• Keep organisational statistics and messaging up to date

• Support with coordinating communications across channels to maximise storytelling

• Contribute creative ideas and support planning for communications activities

• Evaluate communications performance

• Identify messaging gaps and potential stories

Other duties

• Undertake any other duties commensurate with the post

• Follow ShelterBox policies and procedures on Health & Safety and take responsibility for personal safety.

• Work flexibly, including out of hours when needed

Allsorts is seeking a Digital Communications and Marketing Officer to lead on content creation and digital marketing, delivering high-quality and persuasive content across channels including social media, website and e-newsletters.

You will be responsible for Allsorts' digital presence, using insights and data to grow reach, engagement, and influence with target audiences: LGBTQ+ young people and their families, supporters, funders, and customers. Working with colleagues and LGBTQ+ children and young people, you will develop a digital brand and targeted campaigns that are authentic, inclusive and aligned with Allsorts values.

Key Responsibilities:

-  Leading Allsorts digital communications, delivering high-quality persuasive messaging across our digital channels

-   Ensuring the messaging, style, and tone of our digital content is compelling, consistent and accessible.

-  Delivering significant growth in targeted audiences across Allsorts channels

-  Developing digital marketing campaigns that deliver income growth in our training and consultancy services and our donor base.
 

About You:

You’re an experienced digital comms expert with a track record of delivering creative, impactful campaigns.  You bring excellent collaboration and communication skills, as well as the confidence to lead our Allsorts communications. You don’t have to be LGBTQ+, but you must have a deep understanding of the challenges faced by LGBTQ+ children and young people and families and a commitment to equity and inclusion.

Why Join Us?

This is a rare opportunity to join a respected children and young people’s organisation in a new role that has enormous potential. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.

About Allsorts

Allsorts' mission is to listen to, connect, and support children and young people under the age of 26 who are lesbian, gay, bisexual, trans, queer (LGBTQ+), or exploring their sexual orientation and/or gender identity.

By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.

There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.

Youth and Education Service

We offer youth groups, programmes, one-to-one support, activities, residential trips, in-school support, and much more for children and young people across Sussex.

Parents & Carers Service.

We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.

Training and Consultancy Service

We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people.  Our goal is to help build people’s knowledge of LGBTQ+ issues and their confidence in being effective allies to LGBTQ+ children, young people and adults.
 

Are you passionate about inspiring generosity and driving meaningful change across communities?
Do you have the strategic mindset and fundraising expertise to help shape a more generous, hopeful future?

We’re looking for a Head of Generosity and Giving to lead our strategy for income generation, generosity culture, and parish engagement across the Diocese of Bristol.

In this role, you will:

✨ Lead a bold Generosity & Giving strategy
✨Deliver major fundraising campaigns and events
✨Develop our new Legacy & In‑Memorial Giving Programme
✨Build trusted relationships with parishes, partners, funders and supporters
✨ Use data, insight and storytelling to drive growth
✨Lead and inspire a small, dynamic team

You’ll be joining us at an exciting moment as we prepare to strengthen our culture of generosity rooted in openness, creativity, bravery and community.

What we offer

✔ Flexible working
✔ 28 days annual leave + bank holidays
✔ Pension, life assurance & sick pay
✔ Values‑led, supportive team culture

Closing date: 22 February 2026
Interviews: 2 March 2026

If this sounds like you, we’d love to hear from you.

The Diocese of Bristol is committed to being a fair, respectful and inclusive organisation. We believe diversity helps us flourish, and we warmly welcome applications from under‑represented groups.

Co-operative Development Officer

We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation.

Position: Co-operative Development Officer
Location: Manchester (Holyoake House)
Salary: £27,004 per annum (pro rata to 21 hours – £16,202)
Hours: Part-time, 3 days per week (21 hours)
Contract: Fixed-term, 11 months
Working pattern: Hybrid working, with at least 1 day per week in the Manchester office

Closing Date: Midnight, Sunday 8 February 2026
Interviews: Week commencing 23 February 2026, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website – CVs cannot be accepted.

About the role

As Co-operative Development Officer, you will support the delivery of the organisation’s growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive.

This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy.

Key responsibilities

Events and outreach

• Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering.
• Coordinate speakers and manage administrative tasks including payments and invoices.
• Communicate with attendees before and after events to ensure a positive experience.
• Work with communications teams to support promotional activity, including newsletters and email campaigns.
• Track event metrics, gather feedback and prepare reports.
• Attend external events and exhibitions to promote the organisation.
• Provide occasional out-of-hours or weekend support for specific events or campaigns.

Programme delivery

• Support the delivery of business support programmes
• Manage administrative processes, including contracts and payments.
• Track programme activity and prepare monitoring and evaluation reports.

Partnerships and funding support

• Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values.
• Gather evidence, case studies and data for funding applications and funder reporting.
• Maintain accurate records and processes related to funding and partnership activity.

About you

To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact.

You will bring:

• Experience of running small events, both online and in person.

• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Excellent attention to detail and administrative capability.
• Clear and confident written and verbal communication skills.
• Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
• Highly developed IT skills, including confidence using Microsoft Office applications.

Desirable:

• An understanding of, or interest in, values-driven organisations.
• Experience supporting grant-funded programmes.
• Interest in areas such as youth engagement, ethical tech, community development or climate action.
• Experience using project management tools such as Asana or Trello.

About the organisation

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for a dynamic Senior Research & Analysis Officer to manage and deliver information, data, and analysis to help Youth Futures build evidence for impact.

This is an opportunity for a researcher with excellent data analysis, trial design and data skills to work widely across a busy and ambitious directorate, helping us understand and address youth unemployment in England.

Working with two teams in the Impact and Evidence Directorate, you will gain experience and contribute meaningfully across a range of research and evaluation activities.

• You will work with the Head of Evaluation and Principal Economist to support the design, delivery and management of data systems; scope, commission and manage high-quality evaluations; and conduct data analysis and quantitative social and economic research.
• You will also use your analytical expertise to extract insights from data, identify trends, and liaise with policy and communication teams to prepare outputs for external use.
• You will support the work of YFF’s evaluation team in generating new evidence for employment support programmes and Employer Practice through impact evaluations, including Randomised Controlled Trials.
• The role also offers opportunities to work on data visualisations for effective communication of data and research insights.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

The BE Support Trust is recruiting for a Fundraising Officer (Part Time).   We are seeking a strategic, motivated, and relationship-focused Fundraising Officer to help us diversify income and grow our fundraising activity.

What you will do

• Develop and deliver an annual fundraising plan aligned with strategic priorities.
• Research new funding streams and produce pipeline/KPI reports.
• Prepare high quality trust, foundation and grant applications.
• Build and manage corporate partnerships and sponsorship proposals.
• Lead fundraising elements of charity events and community activities.
• Support donor stewardship and maintain accurate CRM/Gift Aid records

What you will bring

• Demonstrable fundraising experience
• Excellent writing and bid/proposal development skills
• Strong relationship abilities
• Organisational confidence managing multiple deadlines

Why Join us

• A small supportive and committed team
• Meaningful work where you see the impact everyday
• Opportunity to shape fundraising in a growing charity
• Flexible working and part-time structure

Applications reviewed on a rolling basis.

The Marketing and Communications Manager will support the delivery of Ella’s integrated communications, marketing and emerging advocacy work. This role will help to ensure Ella’s reaches and influences external audiences effectively — raising awareness of the challenges faced by survivors, strengthening Ella’s public profile, and increasing engagement with supporters, partners and the wider public.

The postholder will lead our marketing and communications across digital channels, the website, impact reporting and organisational campaigns and also play a lead role in developing and delivering our advocacy and campaigning activity.  This is a hands-on role for a keen marketer and strong communicator motivated by social impact and ethical, survivor-centred storytelling. 

This is a pivotal moment for Ella's communications. We need someone ready to take the reins of our digital presence and drive our voice forward with confidence and creativity. You'll own our communications channels day-to-day, shaping how we show up online, how we tell survivor stories ethically and powerfully, and how we cut through to reach the audiences that matter.

This isn't about maintaining the status quo. We're looking for someone who can elevate our content, grow our reach, and make Ella's unmissable across digital platforms. You'll lead the charge on building our website into a stronger resource, creating content that moves people to action, and ensuring our impact work translates into compelling stories that resonate with supporters, funders, and the wider public.

About the Orpheus Centre

The Orpheus Centre is a specialist college that promotes personal development through the arts for young disabled adults. Our work is underpinned by our core values of being joyful, bold, inclusive, resilient and determined, and we are passionate about creating meaningful opportunities that change lives.

The role

We are looking for an enthusiastic and creative Individual Giving Officer (including Digital) to help grow and develop our Individual Giving and Legacy income streams.

You will plan, deliver and evaluate inspiring fundraising activity, build long‑term relationships with supporters, and provide excellent donor stewardship. This is an exciting opportunity to play a key role in shaping how supporters engage with — and feel connected to — the Orpheus Centre.

Salary: £27,000 – £30,000 per annum (depending on experience)
Location:  Godstone, Surrey
Hours: Full-time, 35 hours per week (52 weeks per year) Flexible, hybrid and part‑time working options available
Reports to: Deputy Head of Fundraising

 Key responsibilities 

• Plan and deliver engaging individual giving digitalappeals across multiple channels
• Develop and manage regular giving and donor stewardship journeys to increase loyalty and lifetime value
• Lead on all aspects of legacy fundraising, including promoting gifts in wills and administering legacy cases
• Build strong relationships with supporters, case studies and internal stakeholders
• Develop and nurture a mid‑value donor programme, working closely with senior fundraising colleagues
• Create new and innovative channels of giving, including In Memory and Celebration Giving
• Manage individual giving and legacy budgets and track performance
• Use Salesforce CRM to manage data, analyse performance and produce reports
• Ensure Gift Aid claims are accurate and processed in a timely manner 

About you 

You will be an organised and confident fundraiser with a passion for building relationships and telling compelling stories.

You will have:

• At least 3 years’ experience delivering fundraising or supporter‑focused projects
• Experience of using databases/CRMs and Microsoft Office (Word and Excel)
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage a varied workload
• High levels of accuracy and attention to detail
• An understanding of fundraising regulations, including Gift Aid and GDPR 

Desirable:

• Experience in individual giving and/or legacy fundraising
• Experience using Salesforce
• Experience of digital or direct marketing, copywriting or donor communications 

Why work with us? 

• A supportive and values‑driven working environment where your ideas matter
• Flexible and hybrid working opportunities
• Be part of a passionate team that celebrates creativity and makes a tangible impact on young disabled people’s lives
• Opportunities for professional development and training

Join us in making a lasting difference in the lives of young disabled people through the power of the arts. 

Safeguarding and Equality 

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview. 

As a Disability Confident Employer, we are: 

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

The Regional Fundraising & Partnership Officer (South East) will play a key role in growing income and building long-term supporter relationships.

Reporting to the Head of Fundraising and working closely with colleagues across fundraising, communications and support services, you will develop relationships with regional corporates, trusts and community groups. You’ll deliver local fundraising campaigns, appeals and events, grow regional membership and supporter engagement, and share compelling stories of impact that inspire sustained support.

This is an autonomous, externally facing role, suited to someone who enjoys building relationships, spotting opportunities, aligning fundraising activity with real-world service delivery and research impact and working remotely.

About you

You will bring proven experience in fundraising – whether community, corporate or trusts alongside strong relationship-building and stakeholder engagement skills. You’ll be confident writing compelling proposals and supporter communications, comfortable managing multiple priorities, and motivated by making a tangible difference through locally driven fundraising.

The Regional Fundraising and Partnership Officer (South East) will be home-based with occasional travel to our head office in Ashford, Kent. The charity are a flexible employer and happy to discuss how they might match your work preferences with the needs of the charity. This role may involve some occasional evening or weekend working.

Salary: £35,622 (rising to £36,035 after probation)

Key responsibilities

• Build and develop relationships with regional corporates, trusts, community groups and supporters across South East
• Deliver regional fundraising campaigns, appeals and community fundraising activity aligned with organisational priorities
• Identify, develop and steward regional partnerships, supporting supporters to move from initial engagement to long-term commitment
• Research and pursue regional trust and grant opportunities and support project-based fundraising initiatives
• Grow regional membership and supporter engagement, promoting deeper involvement with the charity
• Share compelling local impact stories and case studies to inspire giving and long-term support
• Work closely with fundraising, communications and service delivery colleagues to ensure fundraising activity reflects real-world impact
• Provide insight and feedback from regional supporters to inform wider fundraising and engagement strategy

Ideal experience

• Proven experience in fundraising, such as community, corporate, trusts or individual giving
• Strong relationship-building skills, with the ability to engage a wide range of stakeholders
• Experience of developing and delivering fundraising campaigns, events or appeals
• Confidence in writing compelling proposals, cases for support and supporter communications
• Ability to work autonomously, manage multiple priorities and deliver results across a defined region
• Strong organisational and communication skills, with a collaborative and proactive approach

Employee benefits

The charity offers a supportive and flexible working environment, including:

• 25 days’ annual leave rising to 28 days, plus public holidays
• Up to 5% contributory pension
• Healthcare cover and Employee Assistance Programme
• Funded learning and development opportunities
• Home-based working with flexibility and regional travel
• An inclusive, mission-driven culture

London

£59,079 per annum including London Weighting

12 month fixed-term contract

Full-Time, 35 hours per week (happy to talk flexible working)
 

Help working people understand and use their rights

Our client is recruiting an Employment Rights Act Engagement Officer to play a key role in promoting one of the most important advances in workplace rights in a generation. This role will help ensure that union reps, officers and working people across the country understand what the new Employment Rights Act means for them – and how it can improve their working lives, safety and security at work.

You will be part of a committed and experienced team working to turn new legal rights into real-world improvements in workplaces. This is an exciting opportunity for someone who enjoys communication, organisation and engagement, and wants to make a tangible difference for working people.

About you

They are looking for someone who is organised, confident and motivated by social justice. You will have:

• Experience in communications, engagement, campaigns or project support.
• The ability to write clearly and produce briefings, newsletters and guidance.
• Experience organising events or webinars and managing participant communications.
• Confidence working with data, surveys or databases.
• An understanding of, or strong interest in, employment rights and the trade union movement.
• A commitment to equality, inclusion and anti-racism.

Why join them?

You’ll be part of a supportive, values-driven organisation that exists to improve working people’s lives. They offer:

• Opportunities for learning and development
• A collaborative and inclusive workplace
• The chance to be involved in work that has a real and lasting impact

The closing date for completed applications for this post is midday on Thursday 19 February.

Interviews will take place on the week commencing Monday 2 March 2026.

Our client values a diverse workforce and welcomes applications from all sections of the community and from within and outside of the trade union movement.

Our client welcomes applications from any candidate but are particularly keen to receive applications from Black, Asian and minority ethnic candidates, who are underrepresented at this grade in the organisation.

Salary: £32,600 - £39,000
Contract: Full-time, permanent (other working patterns considered)
Location: London office 1-2 days per week
Closing date: 12^th February
Benefits: Generous holiday entitlement, health & wellbeing programme, flexible working options, and staff discounts

We are delighted to be working with Community Hospice, a highly respected organisation providing compassionate end?of?life care for people across Greenwich and Bexley. Reporting to the Head of Communications and Marketing, this role sits at the heart of a warm, collaborative, and mission?driven team.

This is a fantastic opportunity for someone looking to grow their digital fundraising career, shaping innovative online campaigns that directly impact local families.

As part of this exciting role, you will support and deliver digital fundraising campaigns across events, appeals and year-round activity, while creating engaging digital content for email, social media and web channels. You’ll help shape and optimise supporter journeys to enhance engagement and loyalty, using analytics tools to monitor performance and identify opportunities for growth. Working collaboratively with colleagues across fundraising and marketing, you will ensure digital activity is aligned, effective and maximised for impact.

To be successful as the Digital Fundraising Officer you will need:

• Experience creating digital content and using CMS, social media, and analytics tools such as Google Analytics or Facebook Ads Manager
• Excellent written communication skills, with the Ability to use website content management systems to deliver engaging content and seamless user experiences 
• Knowledge of digital marketing and digital communication channels, preferably within a charity but open to commercial sector candidate

18^th– Interviews – 1^st stage virtual

If you would like to discuss this role with us please contact us and quote the reference 2857AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference
 

We are looking for an experienced museum and heritage professional with a curatorial and/or learning and engagement background to ensure our collection, archive and content development has relevance for diverse audiences and partners.

The role of Head of Content, Learning & Engagement offers a hugely exciting opportunity to join a young and ambitious charity at a pivotal moment in its evolution.

You will develop our work across the collection and archive, including having curatorial oversight for Crystal Palace Museum, ownership of which will be transferring to the Trust during 2026. You will also lead our learning and engagement programmes, ensuring all activity is audience-driven and rooted in our mission, values and strategic principles and taking inspiration from our rich heritage and landscape and fascinating creative, cultural, and sporting legacy.

In-Memory & Legacy Manager

• Hours: Full-time, 37.5 hours per week (flexible working available)
• Location: Hybrid (2 days in our office in East Oxford, OX4 1RW)
• Salary: £37,001 - £43,500 per annum
• Closing date: 25th February 2026 at 12 noon
• Interview date: 4th March 2026 (in person)

Are you passionate about building meaningful relationships and creating lasting impact?

We’re looking for an In-Memory & Legacy Manager to join our Fundraising team at a pivotal time in our charity’s journey. This is a brand-new role within our Income Generation Directorate, designed to lead the delivery of our in-memory fundraising programme and support the implementation of our new legacy strategy. You’ll play a key role in shaping how we engage with supporters who give in memory of loved ones and those considering leaving a gift in their will.

What you’ll do:

• Develop and deliver our in-memory fundraising strategy, including events and campaigns.
• Champion exceptional supporter stewardship and create tailored supporter journeys.
• Support the rollout of our legacy strategy, increasing engagement and pledger numbers.
• Collaborate across teams to embed legacy messaging and in-memory opportunities throughout our fundraising activities.
• Manage relationships with key stakeholders, including funeral directors, solicitors, and financial advisors.

What we’re looking for:

• Experience in in-memory fundraising and/or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent relationship-building and communication abilities.
• Knowledge of fundraising regulations, GDPR, and best practice.
• A creative, proactive approach and enthusiasm for working in the charity sector.

Why join us?

You’ll be part of an ambitious team with a bold five-year strategy and a commitment to putting supporters at the heart of everything we do. This is an exciting opportunity to make a real difference and help grow sustainable income for our vital work.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

About African Rainbow Family

African Rainbow Family (ARF) is a UK-based, lived-experience-led grassroots organisation working with and for LGBTIQ+ refugees and people seeking asylum of African heritage and the Global Majority.

ARF was founded in 2014 in response to the criminalisation and persecution of LGBTIQ+ people across parts of Africa and the Commonwealth. The organisation provides advocacy, peer support, advice, training and counselling, while campaigning locally, nationally and internationally to challenge injustice and promote equality and human rights.

ARF operates from its head office in Manchester and has centres in Leeds, Birmingham, London and Swansea.

About the Role

The Operations Manager role is a new and senior position within African Rainbow Family and will play a key role in supporting the organisation’s strategic and operational development.

The postholder will be responsible for overseeing the day-to-day running of the organisation, managing staff and volunteers, ensuring effective service delivery and leading on income generation and funding applications.

The role works closely with the Chief Executive Officer, Trustees, staff, volunteers and external stakeholders to ensure ARF operates effectively, sustainably and in line with its values and objectives.

Key Responsibilities

The postholder will be responsible for:

• Managing the day-to-day operations of African Rainbow Family, ensuring efficient and effective organisational delivery

• Line managing staff and volunteers, including recruitment, induction, supervision and performance management

• Overseeing service delivery across all ARF centres to ensure consistency, quality and compliance with funder requirements

• Managing organisational budgets and monitoring expenditure against agreed targets

• Leading on income generation, including researching funding opportunities and writing grant and funding applications

• Developing, reviewing and implementing organisational policies, procedures and systems

• Ensuring compliance with governance, safeguarding, health and safety and regulatory requirements

• Building and maintaining relationships with funders, partners, commissioners and key stakeholders

• Supporting strategic planning and reporting to the CEO and Board of Trustees

Person Specification

Essential

• Minimum of two years’ experience in an operations, project or organisational management role

• Proven experience of managing staff and volunteers

• Experience of managing budgets and financial reporting

• Demonstrable experience of researching and writing successful grant or funding applications

• Knowledge of charity governance, compliance and operational processes

• Strong organisational, communication and leadership skills

• Ability to work independently and manage competing priorities

Desirable

• Experience working within the charity or voluntary sector

• Experience working with LGBTIQ+ refugees or people seeking asylum

• Knowledge of asylum, immigration or human rights policy

• Experience using databases or CRM systems (e.g. Salesforce)

• Experience in advocacy, campaigning or media work

Benefits

• 28 days annual leave including Bank Holidays

• NEST pension scheme

• Flexible working arrangements

• Birthday leave and two wellbeing (duvet) days per year

• Cost-of-living support

• Paid sick leave after six months’ service

• Training, development and progression opportunities

• Salary review and employee reward scheme

• Free on-site parking

• Accredited Living Wage Employer

Equality, Diversity and Safeguarding

African Rainbow Family is committed to equality, diversity and inclusion and welcomes applications from people with lived experience of the asylum system, LGBTIQ+ people and individuals from Black and Global Majority backgrounds.

This role is subject to a Genuine Occupational Requirement and is therefore open only to applicants who identify as lesbian, gay, bisexual, transgender or intersex.

The post is subject to an enhanced DBS check. ARF is committed to safeguarding and to providing reasonable adjustments throughout the recruitment process.