To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.
The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.
The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.
The client requests no contact from agencies or media sales.
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Help Shape a Fairer Food Future: Food Justice Alliance Coordinator
Food Justice Alliance Coordinator
Closing date: 11th September 2026, 5pm - We will close applications early if we receive a strong pool of applicants
Role Overview
Responsible to: Cambridge Sustainable Food CIC (host organisation), with accountability to the Food Justice Alliance Steering Group
Location: Cambridge
Contract: Two years, subject to funding
Salary: £36,000 FTE
Cambridge Sustainable Food CIC
Cambridge Sustainable Food CIC (CSF) is a non-profit organisation established in 2018 working to build a fairer, more sustainable food system which supports the community and the environment. We campaign to achieve healthy and sustainable food for everyone; food which is good for our health, the planet, and the local economy.
The Food Justice Alliance
The Cambridge Food Justice Alliance is a network of local organisations working together to address food insecurity in Cambridge and take strategic, collective action for lasting food justice. The Alliance strengthens connections across the city, supports partners to share knowledge and experience, identifies shared priorities, and coordinates activity to help residents access fair, dignified and sustainable food support. Its work is guided by a steering group with representatives from Cambridge Sustainable Food, Cambridge City Foodbank, Cambridge City Council, Cambridge United Charitable Trust, Abbey People CIO, Cambridge Ethnic Community Forum and Church of the Good Shepherd. The Steering Group shapes key themes, agrees collective actions and identifies the partners best placed to lead specific areas of work.
This is a coordination and systems leadership role, not a frontline delivery post. The Coordinator will strengthen partnership working, improve communication and shared learning, support resident involvement, and increase the Alliance's influence on policy, funding and system change. The role will help build a stronger, more connected and influential Alliance, enabling collective action to address both the causes and impacts of food insecurity.
Key Responsibilities
Partnership Coordination and Development
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Coordinate and facilitate meetings of the Steering Group, wider Alliance and working groups.
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Establish and maintain an annual work plan, monitor progress and support shared accountability.
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Build strong relationships across voluntary, community, statutory, academic and grassroots organisations.
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Support partners to identify shared priorities, reduce duplication and develop collaborative approaches.
Mapping, Insight and Systems Development
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Develop and maintain a clear picture of food-related provision across Cambridge.
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Map support pathways, referral routes, gaps and opportunities.
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Improve understanding of how services connect, including emergency food, community sector provision, public health, advice services and other statutory organisations
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Use evidence and insight to inform planning, funding, communications and advocacy.
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Contribute to and reflect national learning through the Sustainable Food Places network
Lived Experience and Community Participation
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Develop meaningful ways for people experiencing food insecurity to influence priorities and decision-making.
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Remove barriers to participation and ensure diverse voices are represented.
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Support resident panels, listening events, peer research and community engagement.
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Promote lived experience as a valued source of expertise within the Alliance.
Learning, Communication and Influence
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Develop learning and peer support across the Alliance.
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Organise workshops, partner showcases and the annual Food Justice Alliance Conference.
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Act as a central point of contact and improve communication between partners.
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Support accessible resources that make the local food support system easier to understand and navigate.
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Build relationships beyond the food sector, including health, housing, education, disability, mental health, advice and community development services.
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Coordinate campaigns and influencing activity and represent the Alliance in relevant forums.
Monitoring, Evaluation and Sustainability
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Coordinate the collection and use of data, learning and lived experience evidence.
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Develop an impact framework and reporting systems.
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Produce briefings and updates for partners, funders and decision-makers.
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Identify funding opportunities and contribute to the long-term sustainability of the Alliance.
Skills and Experience
Essential
We are looking for someone with:
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Experience in partnership coordination, community development, public health, network facilitation or systems change.
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Knowledge of food poverty, food justice and the wider causes of food insecurity.
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Strong communication, facilitation and relationship-building skills.
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Ability to engage people with lived experience and support inclusive participation.
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Strong analytical, organisational and written communication skills.
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Experience supporting advocacy, campaigns or influencing activity.
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A collaborative, inclusive and reflective approach.
Desirable
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Experience of food partnerships, community networks, or resident engagement.
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Knowledge of Cambridge’s voluntary and community sector and experience working with public sector partners.
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Experience of fundraising, partnership bid development or community food initiatives.
The client requests no contact from agencies or media sales.
Location: Bristol Office, with occasional travel to partner offices and client homes across Bristol, B&NES and North Somerset
Salary: Band D: £29,024 per annum, rising to £31,895 on successful completion of the 5-month probationary period, with annual salary reviews thereafter.
Job Type: Fixed Term (12 months). Full time preferred (37.5 hours/week), minimum 30 hours/week considered.
The role:
We’re looking for someone who would like to join our team of Energy Caseworkers within our Warmer Homes Advice & Money (WHAM) project. You will work as part of a team of caseworkers supporting people living in fuel poverty, working closely with our partner organisations across Bristol, B&NES and North Somerset and drawing on their specialist advice to support householders.
You will be trained to give energy efficiency advice to householders, working mainly from our Bristol office and occasionally from our partners’ offices, undertaking outreach activities and home visits across the area. The role includes providing in-depth casework support, communicating with energy suppliers on behalf of clients, and maintaining accurate records of all interactions.
You will join as a Trainee Energy Caseworker for the first 5 months, becoming an Energy Caseworker on successful completion of probation. This is a fixed-term post for 12 months, with full training provided, including City & Guilds Energy Awareness training, and ongoing support from a casework mentor and supervisor.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Provide energy advice to clients by phone and email.
- Provide information to help clients access appropriate support.
- Engage with households who need help with their energy issues and provide in-depth casework support.
- Travel across Bristol, B&NES and North Somerset to give advice to people in their own homes, coordinate partner activity, and deliver events, talks and presentations.
- Communicate effectively with energy suppliers on behalf of clients, including investigating billing and metering issues, negotiating repayment plans and raising complaints.
- Provide administrative support to the delivery of projects and maintain accurate, detailed records of all client interactions.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Work alongside and support CSE volunteers.
- Work closely with WHAM partners to offer support to clients.
- Adhere to CSE’s data recording protocols and procedures and maintain appropriate client confidentiality at all times.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
- Experience of giving advice.
- Awareness of confidentiality requirements when handling sensitive information.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to actively listen and correctly identify the support needs of clients.
- Highly organised, with the ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative, while also working well as part of a team.
- Experienced in the use of MS Office applications (Word, Excel, Outlook), with knowledge and experience of using databases and Teams.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply
To apply, please download and complete the application form available from our website and send it to our Jobs email.
Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
The closing date for applications is 5pm on Sunday 6 September 2026.
Interviews are expected to take place Tuesday 15 and Wednesday 16 September 2026, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
#LI-DNI
Our mission is to support people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.
The client requests no contact from agencies or media sales.