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Single Homeless Project, London (On-site)
Starting at £32,034.46 rising incrementally to £35,081.51 per annum
Stand alongside women at this critical point, making sure a move away from rough sleeping feels possible, supported and led by their choices
Posted 1 day ago
The Football Foundation, Remote
£42,000 - £50,000 per annum dependant on relevant skills and experience.
Posted 1 week ago

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Not For Profit People, Buxton, Derbyshire (Hybrid)
£27,263 to £29,806 per annum pro rata (depending on experience)
Posted 1 week ago
The Talent Set, Milton Keynes (Hybrid)
£35,000 - £40,000 per year
Posted 3 weeks ago
Concern Worldwide UK, Belfast, Belfast (Hybrid)
£40,222 - £44,691 per year
Concern Worldwide (UK) is looking for a Senior Fundraising Acquisition Executive – (Digital Focus) to join on a full time, permanent basis.
Posted today
Closing in 2 days
Papyrus Prevention of Young Suicide, Birmingham (On-site)
£16,230.50 per annum progressing incrementally to £17,944.67 per annum. (Scale point 24-28). As a night shift worker, you will receive an additional allowance of £10 per night shift
HopeLine24/7 Adviser (Night Service) – Birmingham
Posted 6 days ago
Diocese of Derby, DE1, Derby (Hybrid)
£50,000 - £52,000 per annum
Posted 2 weeks ago
tastelife, Kenilworth (Hybrid)
£45,000 - £50,000 per year
Posted 2 weeks ago
Closing in 5 days
SPEAR, Richmond (On-site)
£42,000 per year
Seeking an experienced and motivated manager to lead our 14-bed, 24-hour supported hostel service.
Posted 3 days ago
Sheila McKechnie Foundation, Multiple Locations (Hybrid)
£35,000 - £37,000 per year (£28,000 - £29,600 pro rata) depending on experience in a similar manager level role.
Posted 2 weeks ago Apply Now
Page 52 of 85
Lewes, East Sussex, United Kingdom (On-site)
£26199.00-£26199.00 per year
Permanent
Job description

Title: Customer Experience Coordinator
Location: Broadstone Warren, Lewes Road, Forest Row,  RH18 5JS
Contract Type: Permanent
Working Hours: 35 hours per week 
Salary: £26,199 per annum, Band C, Level 3 

About the Role

Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you'll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit.

Working closely with colleagues across the centre, you'll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You'll also be a welcoming face on site, supporting reception and helping customers throughout their visit.

Key Responsibilities as our Customer Experience Coordinator

  • Deliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media.
  • Support customers from their initial enquiry through to booking, arrival and aftercare.
  • Recommend the most suitable experiences based on each group's needs.
  • Process bookings, payments and invoices while maintaining accurate customer records.
  • Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience.
  • Welcome visitors to the centre, supporting reception and the on-site shop.
  • Work with colleagues to ensure activities are planned safely and efficiently

About You

We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, approachable and confident managing a varied workload while keeping the customer at the centre of everything you do.

You'll also have:

  • Experience delivering excellent customer service from initial enquiry through to aftercare.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and organisational skills.
  • Confidence using computer systems and the ability to learn new software quickly.
  • The ability to prioritise work, solve problems and make informed decisions.
  • A positive, collaborative approach and the ability to build strong working relationship

Benefits:

  • We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
  • 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
  • Flexible working hours
  • Work in a way that suits you, your role and your department
  • Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Friday 14 August 2026

Interviews will be held via Teams on either Thursday 27th or Friday 28th August 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Organisation
The Scout Association View profile Organisation type Registered Charity
Posted on: 21 July 2026
Closing date: 14 August 2026 at 23:59
Job ref: VF1630144LewCEC
Tags: Customer support, Events / Activities