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Senior Surveyor – Property Services
Location: Southgate, London
Salary: £58,000 – £65,000 + Benefits
We are looking for an experienced Senior Surveyor to join an established Property Services team, leading the delivery of high-quality responsive repairs across the housing portfolio.
This is an excellent opportunity for a technically strong surveyor with experience in social housing to play a key role in supporting a team of Surveyors, driving service improvements, resolving complex repair issues and ensuring residents receive an outstanding customer experience.
The Role
Reporting to the Regional Property Manager, you will provide technical leadership and support to the Responsive Repairs team, ensuring repairs are accurately diagnosed, delivered within agreed timescales and completed to a high standard.
You will work closely with internal teams, contractors and stakeholders to manage complex repair cases, disrepair matters and building defects while ensuring works are delivered safely, efficiently and within budget.
Key responsibilities include:
Providing technical guidance to Surveyors on complex repairs, building defects and diagnostic solutions.
Supporting and developing the Responsive Repairs team to deliver a consistent, customer-focused service.
Managing contractor performance and building effective working relationships to improve service delivery and value for money.
Monitoring Surveyor workloads, productivity and repair quality to ensure performance targets are achieved.
Using the NHF Schedule of Rates (SOR), basket rates and technical knowledge to accurately scope and validate repairs.
Assisting with complaint resolution, disrepair cases and complex building issues.
Producing regular performance reports and identifying trends to drive continuous service improvement.
Managing expenditure within agreed budgets and ensuring works are referred appropriately between responsive and planned maintenance teams.
Promoting compliance with Health & Safety legislation, CDM Regulations and organisational policies.
Participating in the Out of Hours rota when required.
About You
We're looking for someone who combines excellent technical knowledge with strong leadership and communication skills.
You will have:
Proven experience managing or mentoring a surveying team within a responsive repairs or property maintenance environment.
A strong background in diagnosing complex building defects and delivering responsive repairs within social housing.
Experience using the NHF Schedule of Rates (SOR), basket rates and repair specifications.
Sound knowledge of damp and mould diagnostics, building pathology and housing repairs.
Experience managing contractors and driving high standards of quality, performance and customer service.
Good understanding of HHSRS, CDM Regulations and Health & Safety legislation.
Excellent organisational skills with the ability to manage competing priorities and make informed decisions.
Strong communication skills, with the ability to explain technical issues clearly to residents and colleagues.
RICS qualification (or working towards an equivalent professional qualification).
A full UK driving licence and access to a vehicle insured for business use.
What You'll Bring
You'll be a proactive problem solver with a passion for delivering excellent customer outcomes. You'll enjoy working collaboratively, leading by example and using your technical expertise to improve services, support colleagues and help maintain safe, high-quality homes for our residents.
Successful applicants will be subject to a Basic DBS check.
Thank you!
This is a pivotal leadership role responsible for ensuring Battersea’s estate, infrastructure and facilities services are safe, compliant, resilient and fit for purpose, enabling the charity to deliver its mission. As Head of Estates and Facilities, you will lead operations across multiple sites, oversee asset management, maintenance, security, statutory compliance, capital projects and facilities services, while driving the delivery of our estates strategy and long-term property plans.
As an experienced facilities management leader, you will provide visible, site-based leadership, working closely with Centre Managers and senior stakeholders to ensure our estate is operationally effective, financially sustainable and capable of supporting both current needs and future ambitions. You will lead high-performing teams, manage significant operational and capital budgets, oversee refurbishment and infrastructure projects, and ensure the highest standards of safety, compliance, service quality and value for money across all estates and facilities functions.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 19th August 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): First Round Interviews (Online) and Second Round Interviews (In Person) - Dates to be confirmed.
For more information about the role, please download our Recruitment pack.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.