Communications and marketing manager jobs

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

We are looking for a Senior Challenge Fundraising Officer to lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio for a wonderful, National health charity.

Home based/Cambridgeshire (Hybrid)

Role purpose
The Senior Challenge Fundraising Officer will lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio.

You will manage end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship.

Working closely with the Head of Fundraising and colleagues across the charity, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with the charity.

You will:

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.
• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.

Experience required
Experience in third-party mass participation challenge fundraising.
Proven ability to grow participation and increase income, with experience developing stewardship journeys, recruiting supporters and identifying opportunities to maximise fundraising potential.
Experience using CRM systems and supporter data to track engagement, monitor fundraising performance and identify opportunities for improvement, using insight to inform decision-making and strengthen fundraising outcomes.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK.

Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

In Memoriam Officer

Do you have experience of delivering excellent supporter or customer experiences? Are you confident managing relationships with empathy, sensitivity and care?

We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team.

Position: 000042 In Memoriam Officer

Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September

Interview Date: Tuesday 22 – Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives.

Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support.

Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving.

Key Responsibilities

• Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do.
• Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate.
• Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support.
• Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income.
• Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks.
• Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities.
• Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns.

About You

We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful.

This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Salary: £38,000 FTE 
Contract: Permanent 
Working pattern: Full-time; 39 hours p/w 
Location: HMP Brixton, HMP Downview, HMP Send, The Clink Cafe in Herne Hill and the South East 
Applications will be reviewed on a rolling basis.

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community, by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.

What makes The Clink unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine dining restaurant open to the public in HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Earlestoke, a commercial bakery in Brixton and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also and additional kitchen at Herne Hill and then served by alumini on front of house ats some of the best venues in London including the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse.  . In 2024, across 218 events, The Clink fed 36,000 people.

More information can be found on our website and social media channels.

JOB PURPOSE

The Reintegration and Employment Lead (Prisons & Through the Gate) is responsible for leading the delivery of high-quality reintegration and employment support across multiple prison establishments and into the community, as well as across our youth projects.

This is a visible operational leadership role, working across a portfolio of prisons to ensure individuals are supported to leave custody with realistic employment opportunities, coordinated Through the Gate support and the practical tools they need to secure and sustain meaningful employment post-release.

The role also supports our youth café projects in South London and Guildford, working alongside Chef Trainers and Youth Support Workers to ensure that young people at risk of offending are supported to progress into further education, employment or training following graduation from the programme.

You will lead and develop a geographically dispersed team of Support and Employment Workers, building strong relationships with prison governors, prison staff, probation, employers and community partners to ensure a consistent, high-quality service across all locations. By providing effective leadership, driving continuous improvement and maintaining the highest professional standards, you will help people build positive futures through education, training and employment, contributing to reduced offending and reoffending and safer communities.

KEY RESPONSIBILITIES

Operational Leadership 

· Provide visible operational leadership across multiple prison establishments and community locations, ensuring a consistent, high-quality employment and reintegration service.

· Lead, motivate and develop a geographically dispersed team of Support and Employment Workers delivering support both within prisons, post-release and across our youth projects.

· Create a positive, collaborative and high-performing team culture through coaching,

supervision, mentoring and regular one-to-one support.

· Manage workloads, resources and priorities across multiple sites to ensure services remain responsive to operational needs.

· Conduct regular quality assurance, case reviews and performance discussions to maintain high standards of practice.

· Report to the Head of Training and Impact and the wider SLT on the delivery and impact of the Reintegration and Employment team, ensuring they are kept informed of performance, outcomes and the impact of interventions.

Through the Gate Delivery 

· Lead the delivery of an effective Through the Gate service, ensuring seamless continuity of employment support from custody into the community.

· Work closely with prison teams to embed employment planning throughout an individual's custodial journey.

· Ensure every participant has a realistic and personalised employment plan that continues beyond release.

· Oversee effective release planning and handover arrangements so individuals are connected with employers, probation, mentors and community services immediately following release.

· Identify and help remove barriers to employment, including housing, benefits, transport, digital inclusion, health and wellbeing.

Youth Project Delivery 

· Lead the delivery of high-quality support and progression pathways for young people participating in our youth café projects in South London and Guildford.

· Work closely with Chef Trainers and Youth Support Workers to ensure each young person receives coordinated support throughout their programme and is prepared for progression following graduation.

· Ensure every participant has a realistic and personalised progression plan, focused on further education, employment or training and reflecting their individual aspirations, skills and circumstances.

· Oversee effective transition arrangements at the end of the programme, connecting young people with employers, education and training providers, mentors and other appropriate community support.

· Identify and help address barriers to successful progression, working with colleagues and external partners to ensure young people can access the practical and personal support they need.

· Monitor progression and sustained outcomes following graduation, ensuring the impact of the youth programmes is captured and opportunities for improvement are identified.

Employer and Partnership Development

· Build and maintain strong relationships with employers to secure meaningful employment opportunities for prison leavers and young people progressing from our youth programmes.

· Develop productive partnerships with HMPPS, Probation, prison governors, prison employment leads, local authorities, education and training providers and voluntary sector organisations.

· Represent the organisation confidently across prison establishments and community settings, adapting delivery to local operational requirements while maintaining consistent service standards.

· Promote the benefits of inclusive employment and encourage employers to create opportunities for people who may face barriers to entering the workplace.

Performance and Service Improvement 

· Monitor and manage performance against contractual KPIs, organisational objectives and progression and employment outcome targets.

· Analyse performance data to identify trends, improve delivery and maximise sustained progression and employment outcomes.

· Prepare accurate reports for senior managers, commissioners and funders as required. Identify opportunities for innovation and continuous improvement, sharing best practice across all areas of service delivery.

· Ensure participant records and case management systems are maintained accurately and in a timely manner.

Safeguarding, Risk and Compliance 

· Ensure full compliance with HMPPS requirements, safeguarding procedures, organisational policies and relevant legislation across both custodial and community settings.

· Ensure that safeguarding practice reflects the different needs and requirements ofadults and children, with particular regard to the enhanced safeguarding responsibilities associated with working with young people under the age of 18.

· Ensure appropriate safeguarding arrangements are embedded within the youth projects, working closely with Support Workers and other colleagues to identify concerns, manage risk and escalate or refer safeguarding issues appropriately.

· Promote a culture of professional accountability, confidentiality, appropriate professional boundaries and safe working practices across all areas of service delivery.

· Identify, assess and manage operational and safeguarding risks, escalating concerns promptly and appropriately.

· Ensure the safe handling of sensitive information in accordance with UK GDPR, data protection requirements and organisational policies.

· Maintain an up-to-date understanding of prison security procedures and ensure these are consistently applied across all establishments.

PERSON SPECIFICATION

Essential Experience 

· Significant experience of supporting prison leavers, young people at risk of offending, or individuals facing complex barriers to achieve positive and sustainable employment, education or training outcomes.

· Demonstrable experience of delivering or managing Through the Gate, reintegration, employability, youth or similarly complex support programmes.

· Proven experience of successfully leading and developing geographically dispersed or multisite teams.

· Experience of working across multiple prison establishments or similarly complex operational environments.

· Experience of working effectively with young people with complex or multiple needs, including those at risk of offending or disengagement from education, employment or training.

· Experience of building effective partnerships with HMPPS, Probation, employers, education and training providers, local authorities and community organisations.

· Experience of managing services against contractual KPIs, performance targets and outcome measures.

· Experience of using performance data to improve operational delivery and achieve measurable outcomes.

· Experience of quality assurance, case management oversight and continuous service improvement.

Knowledge 

· Strong understanding of the criminal justice system, reintegration and resettlement.

· Good understanding of the challenges faced by individuals transitioning from custody into employment and the barriers that can prevent successful resettlement.

· Good understanding of the challenges faced by young people at risk of offending or disengagement, and the support required to enable successful progression into education, employment or training.

· Strong understanding of safeguarding, risk management and professional boundaries, including the different safeguarding requirements associated with working with adults and children under the age of 18.

· Understanding of employer engagement, inclusive recruitment practices and the barriers faced by people who may be disadvantaged in the labour market.

· Awareness of employment, education and training pathways and relevant labour market opportunities. 

Skills and Competencies 

· An inspiring and supportive leader who motivates others to deliver excellent outcomes.

· Outstanding interpersonal and relationship-building skills, with the ability to engage confidently with prison staff, young people, employers, commissioners and partner agencies.

· Excellent coaching and people management skills.

· Strong organisational skills, with the ability to manage competing priorities across multiple locations and areas of service delivery.

· Excellent written and verbal communication skills, with the ability to adapt communication appropriately for different audiences.

· Strong analytical and problem-solving ability, using evidence and sound judgement to make informed decisions.

· Confident in the use of Microsoft Office and electronic case management systems.

· Able to work independently while managing a complex and varied operational workload.

Personal Qualities 

· Passionate about reintegration and creating opportunities for people to make lasting positive change.

· Committed to improving outcomes for prison leavers, young people at risk of offending and others who have experienced disadvantage.

· Able to build trust and rapport while maintaining clear and appropriate professional boundaries.

· Highly professional, resilient and personally accountable.

· Calm and adaptable when working in challenging and changing operational environments.

· Collaborative, approachable and committed to supporting colleagues to succeed.

· Committed to equality, diversity and inclusion in both employment and service delivery.

Additional Requirements 

· This is a highly visible operational leadership role requiring regular travel between prison establishments across the Home Counties, Oxfordshire and Wiltshire, as well as our youth projects in South London and Guildford.

· The successful candidate will be expected to spend a significant proportion of their working week on site, either within prison establishments or at our youth projects, building relationships with local teams, supporting staff, engaging with employers and partners, and maintaining a strong operational presence across the service.

· The post holder must be able to meet the security clearance requirements necessary to work within HM Prison establishments.

· A full UK driving licence and access to a vehicle is desirable, or the ability to travel efficiently between locations.

REPORTING LINES AND MANAGEMENT EXPECTATIONS

You will report directly to the Head of Training and Impact, THE Executive Leadership Team, but also work closely with Operations team in the prisons and related Clink project leads in the community.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to:

· Comply with all current legislation

· Comply with all prison operational policies

· Comply with The Clink Staff Handbook

· Undertake such other duties within the scope of the post as may be requested by your Manager

Special Requirements:

· You must pass prison security vetting process to be able to draw keys.

· Must have a valid driving license.

Benefits:

· 28 day holiday plus bank holidays

· Company pension scheme

· Free meals on duty when based in a restaurant or visiting for business

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell at our HR Consultants Solution22 via this job posting.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 31 August at 0900.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References

If you are successful in your application, you are asked to provide us with thedetails of two referees. We only contact referees with your permission after an offer of employment has been made. All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information

The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive datayou have provided in your application form and supporting information.

 EDI

We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment

The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission. 

The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.

Who are we looking for?

Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income. To progress to a screening call with THINK Recruitment, your CV must demonstrate evidence of delivering individual giving income in a UK charity environment. 

The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.

Hybrid working

The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.  You will be provided with information on how to complete your full application on the call. 

If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.

Closing date for expressions of interest: Midday Friday 21st August

Closing date for full applications: Midnight Sunday 23rd August

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Challenge Events Officer role. The successful candidate will oversee and deliver a dynamic portfolio of challenge events, ensuring exceptional participant experiences while supporting income generation and long-term supporter engagement.

Key Responsibilities:

• Plan, coordinate, and deliver a range of UK and international challenge events in line with organisational objectives.
• Manage logistics, timelines, suppliers, and participant communication to ensure smooth event execution.
• Collaborate with external partners and providers to enhance event delivery and safety standards.
• Support risk management, health and safety, and compliance processes across all challenge activities.
• Engage and motivate participants through targeted communication and resource provision to maximise fundraising outcomes.
• Recruit participants via community outreach, digital channels, and fundraising initiatives.
• Work closely with fundraising teams to identify potential participants and support their engagement and retention.
• Contribute to marketing efforts, including promotional content and digital campaigns, to drive event participation.
• Maintain accurate records of participant data, fundraising achievements, and engagement in the CRM system.
• Provide regular updates, reports, and insights on event performance and supporter activity to relevant stakeholders.
• Support the Challenge Events Committee by implementing plans, preparing reports, and acting as a link between the committee and wider teams.
• Represent the organisation externally at networking events, community activities, and sector forums.
• Ensure all activity complies with relevant regulations, data protection, and organisational policies.

Person Specification:

• Proven experience delivering challenge or fundraising events, such as marathons or similar activities.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship-building abilities.
• Ability to motivate and support participants to achieve their fundraising goals.
• Knowledge of health & safety procedures, risk management, and compliance in event settings.
• Familiarity with CRM and data management systems.
• Ability to work collaboratively as part of a team and independently when required.
• Flexibility to work outside standard hours for events and related activities.
• Commitment to high standards of supporter care, confidentiality, and organisational values.

What’s on Offer:

• Salary: £30,000 - £33,000
• Location: Hybrid – 3 days per week in North London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

About Cynthia Spencer

Cynthia Spencer Hospice provides specialist palliative care for people living with life-limiting illnesses across West Northamptonshire. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to support this vital care for patients and their families.

We are on an exciting journey to grow our income and reach more people across our community. Gifts in Wills play an incredibly important role in helping to secure the future of hospice care and we are looking for a dedicated Legacy Fundraiser to develop this important area of our fundraising.

About the role

We are looking for an experienced Legacy Fundraiser. You will take ownership of Cynthia Spencer Hospice Charity's legacy fundraising programme, developing activity that increases awareness of gifts in Wills, grows our pipeline of legacy supporters and provides excellent stewardship throughout their journey with us.

The role will oversee legacy activity from initial enquiry and pledge through to notified gifts and estate administration, building sensitive and trusted relationships with supporters, families, executors, solicitors and professional partners.

Working closely with colleagues across Income Generation, Marketing and Finance, the postholder will help build a strong legacy culture and ensure gifts in Wills remain an important and sustainable source of future income for hospice care.

Duties and Key responsibilities

• Develop and deliver an annual legacy fundraising plan to grow awareness, enquiries, pledges and future income.
• Act as the main point of contact for legacy supporters, providing warm, sensitive and personalised stewardship.
• Develop and manage the legacy supporter journey from initial enquiry through to ongoing pledger stewardship.
• Plan and deliver legacy marketing activity across print, digital, email, newsletters and campaigns, working closely with Marketing colleagues.
• Maximise opportunities through national initiatives including Hospice UK legacy campaigns and Remember A Charity Week.
• Build relationships with local solicitors, Will writers and other professional partners across West Northamptonshire.
• Develop talks, events and other opportunities to raise awareness of gifts in Wills with supporters and the wider community.
• Manage notified legacies from notification through to receipt, liaising appropriately with executors, solicitors, families and Finance.
• Maintain accurate records of legacy enquiries, pledgers, notified estates, expected income and payments received.
• Maintain and report on the legacy pipeline, agreed KPIs, campaign performance and income forecasts.
• Use data and insight to identify opportunities and continually improve legacy fundraising activity.
• Develop understanding and confidence around legacy giving across the Charity, supporting colleagues to recognise appropriate opportunities.
• Keep up to date with legacy fundraising best practice, regulation and relevant developments within the sector.
• Represent Cynthia Spencer Hospice Charity professionally and positively at all times.

About You

Experience and Knowledge

Essential

• Experience in fundraising, supporter engagement, relationship management or a relevant customer-facing role.
• Experience of developing and maintaining strong relationships with individuals and external stakeholders.
• Experience of managing projects, campaigns or an area of work from planning through to delivery.
• Experience of using databases/CRM systems and maintaining accurate and confidential records.
• Understanding of excellent supporter stewardship and the importance of developing long-term relationships.

Desirable

• Experience of legacy fundraising, legacy administration or Individual Giving.
• Understanding of Wills, probate and estate administration.
• Experience of working with solicitors, Will writers, executors or other professional advisers.
• Experience within a charity, hospice or healthcare environment.
• Knowledge of fundraising regulation and the Code of Fundraising Practice.

Skills and Personal Qualities

• Excellent relationship-building and communication skills, with the ability to establish trust and rapport.
• A warm, compassionate and sensitive approach, particularly when discussing Wills, illness, death or bereavement.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage a varied workload and competing priorities.
• Proactive and self-motivated, with the confidence to take ownership of an area of fundraising.
• Excellent attention to detail, particularly when dealing with financial, legal and supporter information.
• Confident working with data and using insight to inform activity.
• Comfortable developing relationships with professional partners and speaking to individuals or groups.
• Collaborative and able to work effectively across different teams.
• Diplomatic, discreet and able to maintain confidentiality.
• Creative, enthusiastic and motivated to grow legacy giving.
• Passionate about the work of Cynthia Spencer Hospice and the difference hospice care makes to local people and their families.

General Responsibilities

The postholder will:

• Work within and promote the Charity’s values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Take responsibility for their own professional development.
• Attend relevant meetings, training and Charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the level and responsibilities of the post.

Recruitment Project Lead (12-Month FTC)

Hybrid Working | London | International Scope

Hays are delighted to be working exclusively with the Marine Stewardship Council (MSC) to recruit a Recruitment Project Lead on a 12-month fixed-term contract.
This is a fantastic opportunity for an experienced recruitment professional to join a globally recognised organisation. Working as part of a collaborative international HR team, you will play a key role in shaping and embedding recruitment best practice across a workforce spanning 26 countries.
This is not a traditional recruitment role. Instead, it offers the opportunity to lead projects focused on recruitment governance, hiring capability, employer branding, candidate experience and recruitment transformation.

The Opportunity

Working closely with HR colleagues, hiring managers and senior stakeholders globally, you will review, enhance and embed recruitment practices across the organisation.

Key responsibilities will include:

• Developing and implementing recruitment policies, processes and governance frameworks
• Establishing and managing preferred supplier arrangements
• Supporting the organisation's wider recruitment strategy and capability agenda
• Designing and delivering recruitment training for HR colleagues and hiring managers
• Enhancing the MSC employer brand and candidate attraction approach
• Working with Communications teams to develop an engaging and inspiring careers site
• Supporting wider people projects, including pay transparency initiatives
• Improving the adoption and utilisation of recruitment systems and tools
• Driving greater consistency across international recruitment practices

About You

We are keen to speak with candidates who can demonstrate:

• Proven experience developing and improving recruitment policies and processes
• Experience designing and delivering recruitment training programmes
• Strong knowledge of recruitment best practice and candidate experience
• The ability to influence stakeholders across multiple teams and functions
• Experience managing recruitment projects or transformation initiatives
• An understanding of employer branding, attraction strategies and recruitment marketing
• The confidence to work independently while building strong relationships across an international organisation

International experience would be highly advantageous, although candidates from a broad range of sectors will be considered.

Why Join MSC?

The Marine Stewardship Council's vision is for the world's oceans to be teeming with life and seafood supplies to be safeguarded for this and future generations.Through its internationally recognised certification and ecolabelling program, the MSC helps to promote sustainable fishing practices across the globe. Today, hundreds of fisheries around the world participate in the program and MSC-labelled seafood products are available in more than 66 countries.This role offers the opportunity to contribute to an organisation with a genuine purpose while helping shape the future of recruitment across a global workforce.

Additional Information

• 12-month Fixed Term Contract
• Hybrid working model with a minimum of 50% office attendance in London
• International scope and stakeholder exposure
• 25 days annual leave plus office closure between Christmas and New Year
• Pension from day one

Unfortunately, visa sponsorship is not available for this position and applicants must already have the right to work in the UK.
If you're a recruitment professional who enjoys improving processes, developing capability and influencing stakeholders, please apply and I will be in touch.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

We’re looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care. 

You will: 

• Respond to supporter enquiries via phone, email and post. 

• Process donations and produce thank‑you letters and certificates. 

• Send fundraising packs, materials and merchandise. 

• Provide admin and operational support across fundraising, events and volunteering. 

• Support Facebook fundraisers and digital fundraising platforms. 

• Maintain accurate CRM records (training provided). 

• Help with events and represent BCRT when needed. 

• Support stock management, fulfilment and basic online shop tasks. 

About you 

• Friendly, confident communicator who enjoys helping people. 

• Experience in customer/supporter care. 

• Strong organisation and time‑management skills. 

• Enthusiastic, proactive and willing to learn. 

Why join us? 

You’ll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per year plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

Employer Partnerships at Unifrog

We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.

What you’ll do

The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences. 

Key responsibilities:

• Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.

• Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.

• Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.

• Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.

• Conduct performance reviews and support the team with their development goals.

• Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.

• Establish and develop lasting partnerships with leading networks in the early careers space.

• Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.

• Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.

Working together

You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required. 

You will report to the Partnerships Director for UK and Employers.

What we’re looking for

• 2+ years sales experience.

• Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.

• Proven track record of excellent relationship management.

• A background or interest in Early Careers/Talent or Social Value.

• Strong communication skills - both written and verbal.

• Personable and resilient.

• Innovative and able to implement and execute strategies.

• Proficient in forecasting and data analysis.

• Excellent presentation skills to represent Unifrog at events. 

• Active listening and objection handling skills

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education and early careers space. 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Be part of a growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Grow individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).

• Full-time.

• Fixed-term contract for 15 months. 

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: 2nd November 2026, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 24th August 2026. 

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions below.

• Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
 

• Stage 2: Phone task (15 minutes)

• Stage 2: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Video call interviews will be held w/c 7th September 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes
  
  To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

English Language and Literacy Tutor 

Till 31st October 2026

£36,610.93pa (pro rata)

24 hours per week (£1830.54pcm)

Based in Tower Hamlets, though also covering schemes in Hackney and Southwark

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

Do you want to support people who have been homeless develop their literacy and language skills?

Bring your enthusiasm and help make a real difference to the lives of rough sleepers and hostel residents.

About the role

You will develop PRHA residents’ English language and literacy skills supporting them through individually-tailored 121 sessions /group sessions so as to improve their skills and confidence in written and/or spoken English.

The role will involve you using your abilities to

• Promote the service to hostel and supported housing residents
• Assess needs and put together a bespoke, personalised training programme
• To support residents through that programme
• Collect data and other relevant information that demonstrates the impact of the programme
• Ensure buy-in from hostel staff and managers so they can support you in your work
• Liaise with external literacy and educational establishments as necessary to help further development in improvement of English literacy/language

Who we are looking for

We are looking for the candidate that meets the personal specification of this role, and especially you 

1. will be a qualified English Language Tutor

2. can demonstrate strong ability of tutoring homeless people who experience difficulties with English language and literacy, including those for whom English is a second language

3. can demonstrate ability to run English language and literacy sessions 121 /group sessions with rough sleepers/those who live in supported housing

What we do

PRHA is a specialist Housing Association and adult social care provider focused on East London, mainly Tower Hamlets and the City, Hackney and Southwark. We help people who are homeless (or at risk of becoming homeless) to help themselves through a wide range of residential and non-residential services. As well as having suffered the crisis of homelessness, many of our residents have support needs relating to substance misuse, poor mental and physical health.

Our services include permanent and temporary housing, support to live independently, resettlement preparation and support, access to employment, training & education and money management advice.

Our support services are underpinned by a commitment to Psychologically Informed Environments and personalised support. 

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

Harris Hill are delighted to be working with a fantastic charity to recruit for a Senior Legacy Acquisition Officer.
This is an exciting new role created as part of a significant investment in legacy fundraising. You will play a key role in delivering a new, integrated legacy acquisition campaign designed to grow the number of supporters considering leaving a gift in their Will, while also increasing broader consideration of giving.

As a Senior Legacy Acquisition Officer, you will lead the delivery, monitoring and continuous improvement of a new integrated legacy acquisition campaign.
You will manage activity end to end, from initial briefing and campaign launch through to testing, optimisation and evaluation, working closely with internal teams and external agencies.

Key responsibilities will include:
• Delivering an integrated legacy acquisition campaign across TV, digital, radio, print and other channels.
• Managing campaigns from briefing and launch through to ongoing review, testing and optimisation.
• Developing and delivering annual test plans to improve campaign performance.
• Managing campaign budgets, timelines and quality standards.
• Growing the number of quality legacy hand raisers year-on-year and meeting agreed acquisition and cost-per-hand-raiser targets.
• Supporting increased consideration of leaving a gift in a Will and broader consideration of giving.
• Ensuring legacy acquisition activity integrates effectively with wider brand, fundraising and supporter engagement activity.
• Developing an excellent supporter and enquirer journey, ensuring a supporter first approach throughout.
• Producing regular performance updates and quarterly impact reports for senior leadership.
• Working collaboratively with legacy, stewardship, supporter engagement, brand and supporter care colleagues.
• Ensuring legacy messaging and supporter journeys align with wider brand positioning and fundraising propositions.

You will have:
• Proven experience delivering integrated fundraising or marketing campaigns across multiple channels, including TV.
• Strong project management skills and experience managing campaigns end-to-end.
• A good understanding of fundraising and acquisition principles, including KPIs, testing and optimisation.
• Experience working with external agencies, such as creative, media and/or telemarketing suppliers.
• Strong organisational and administrative skills, with confidence managing campaign activity and data.
• Experience using data and insight to monitor performance, identify opportunities and improve results.
• Excellent communication skills, with the ability to brief agencies and collaborate effectively with internal teams.
• Experience developing compelling, audience-led creative or campaign communications.
• Experience developing and implementing campaign test plans and working against clear hypotheses.
• Confidence producing campaign reports and presenting recommendations to senior stakeholders.
• An understanding of the importance of tone, trust and supporter experience within legacy fundraising.
• A positive, collaborative approach and the ability to turn strategy into well-run, effective campaigns.
Experience of legacy fundraising, gifts in Wills or long-term supporter engagement would be advantageous, as would experience developing telemarketing scripts, FAQs and supporter materials, and using brand or consideration tracking to measure attitudinal change.

Salary & Benefits
• Salary: £41,500 per annum
• Contract type: 12 months FTC, full time, 35 hrs a week
• Location: London, hybrid working, one day a week in the office

Recruitment process: Cv to [email protected]

If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.