Communications assistant at ngo jobs
Our Supporter Care Assistant plays a pivotal role at War Child as the first point of contact for many of our supporters and the general public. We’re looking for someone who is ambitious, proactive and passionate about fundraising: someone who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children. If you are a confident, friendly and empathetic individual who is passionate about great customer care, and building strong, loyal relationships, we want to hear from you!
Part of the Supporter Engagement Department but working across the organisation and the wider War Child family, you’ll be joining a team which prides itself on innovation and collaboration in order to inspire our fundraisers and supporters. The Supporter Care Assistant deals with a wide range of fundraising enquiries through phone, email and post: this is a varied role where no two days are the same. You’ll be supporting our vital work by providing timely, compassionate and appropriate communications, as well as ensuring efficient administration of donations and maintenance of accurate database records.
We’ll need you to be able to work on a Monday, as it’s our busiest day in the team. A regular on-site presence is essential too as managing the incoming post is a core part of the role, so we’ll need you to be based in our London office for a minimum of one day per week. You can work remotely on other days if you choose and we are happy to consider other flexible working arrangements.
What we're looking for
Below are some of the experiences and qualities we’re looking for. You can read the full job advert on our careers site.
- Experienced in delivering high quality customer or supporter care using phone and email that informs, motivates and inspires others; charity/NGO sector experience would be an advantage but not essential to be considered for this role.
- A natural people-person, who is friendly, empathetic, and enjoys communicating with supporters over the phone and in writing.
- Experienced in carrying out administration tasks and processes, with good knowledge of Microsoft Office.
- Highly organised and have a ‘can do’ attitude, proactively looking for ways to improve the support on offer.
- A flexible and diligent team player, able to work under your own initiative, take instructions from others, and go the extra mile to service supporter needs.
- Strong and proactive in your approach to managing your own workload, able to work to tight deadlines and multitask at short notice in a busy environment.
- Experienced in using CRM databases to record information promptly and accurately.
- Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person.
- Someone with excellent attention to detail and good numeracy skills.
- Passionate about supporting and helping others.
What we can offer you
At War Child, we genuinely value different ways of working. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:
- Flexible working culture and flexible public holidays
- 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
- Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
- Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.
The client requests no contact from agencies or media sales.
Thank you!
Job Title - Research Assistant
Contract - 1 year Fixed Term
Hours - Full Time, 35 hours per week
Salary - £30,000 to £32,000 per annum (depending on experience)
Location - This position is based at our Bloomsbury office on the Coram Campus, with some flexibility to work from home up to 2 days per week, depending on business need.
Additional information - Applicants must currently hold the right to work in the UK, as no sponsorship is available for this role. An Enhanced and Child Barred DBS is also required for this role.
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram International
Coram International is a research and consultancy team based at the Coram Children’s Legal Centre in London. Our team works with UN agencies, international charities and governments around the world to promote and protect children’s rights.
Our work involves designing and implementing research on a broad range of thematic areas relating to children. We also provide technical expertise to support the development of laws, policies and programmes to protect children’s rights as well as training for professionals and practitioners who work with children. Our thematic areas of focus include: the treatment of children within criminal justice systems; violence against children and child protection; protecting the rights of children in the context of migration and asylum; child marriage; adolescents’ access to sexual and reproductive health rights; the rights of children in the context of armed conflict and terrorism; and many others. We work in countries throughout the world.
About the role
We are seeking a committed, organised and flexible International Research Assistant to join our team. The Research Assistant will be line-managed by the Research Manager and work closely with team and partners to develop and implement research and consultancy projects. Please refer to the Job Description for details of the main duties and responsibilities and person specification.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 22nd February 2026 at 23:59pm
Interview Dates: 23rd February to 6th March 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 281222.
Registered Charity
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Thank you!
Location: London (hybrid, 3 days/week in the office)
Contract: permanent, full-time
Interviews: 18-19 February 2026
Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.
About the role
As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.
You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.
Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.
Key Duties and Responsibilities
- Manage a team of administrators and foster an environment of continual development and support and high performance
- Coordinate the workload of the team in the delivery of organisational work programmes
- Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
- Oversee the logistical delivery of global meetings and conferences
- Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
- Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle
About you
We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:
- Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
- Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
- Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
- Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
- Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset)
- Maintain confidentiality when handling sensitive information
- Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
- Calm, adaptable and proactive problem-solver with a focus on continuous improvement
- Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
- Experienced with CRM systems and data handling
- Willingness to travel overseas occasionally to support international meetings & conferences
- Commitment to social justice and trade union values, or mission-driven work
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning. The charity are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries.
Philanthropy is a central driver of War Child’s growth. Income has risen rapidly, underpinned by exceptional networks, high-profile supporters and a highly successful portfolio of events and experiences. Following a strategic review, War Child is now investing in a more structured, sustainable approach to philanthropy fundraising with two clearly defined strands: one focused on traditional major donor relationship management and pipeline growth, and a second dedicated to high-value events and experiences as a core driver of major donor engagement and income. This role has been created to lead the second strand.
While the Senior Philanthropy Manager’s primary focus will be generating income from a warm portfolio of major donors, they will also take strategic ownership of War Child’s high-value philanthropy events, shaping donor engagement rather than delivering events operationally. This is an autonomous, externally-facing role, unlocking influential networks and converting high-profile engagement into long-term philanthropic partnerships.
Please note that this is a hybrid role, with 1-2 days per week in the Camden office, with regular events and meetings in central London.
As Senior Philanthropy Manager, you will:
- Manage and develop a portfolio of donors and warm prospects capable of giving 6-figure gifts, including high-value donors currently sitting with senior leadership
- Take strategic ownership of War Child’s high-value events as a core driver of the major donor pipeline, shaping and strengthening this strand so it becomes a defined, sustainable part of the philanthropy programme
- Lead on donor engagement around events, including narrative, asks, pledge levels, follow-up and conversion to income
- Analyse and prioritise prospects with the Data & Insights Manager to focus effort on the highest-value opportunities
- Unlock and activate influential networks through ambassadors, senior volunteers and high-profile supporters
- Work closely with the Head of Philanthropy, Data & Insights Manager, Events Producer, and Principal Giving Lead
Essential skills and experience:
- Significant experience of high-value major donor fundraising, with a track record of securing £50k+ gifts from HNWIs
- Strong experience of developing donors through identification, cultivation, solicitation and long-term stewardship
- Credibility and confidence working with wealthy, influential individuals, advisers, celebrities and senior volunteers
- Experience of shaping donor engagement strategy around high-value events or pledge environments
- Strategic thinker with strong judgement on prospect prioritisation and pipeline management
- Excellent relationship management, influencing and written communication skills
- Comfortable operating autonomously in a fast-moving, high-profile environment
Desirable:
- Experience of pledge dinners or high-value special events at a strategic fundraising level
- Experience working with ambassadors or high-profile supporters
- International development or humanitarian sector experience
Not required: Direct event production experience; Line management experience
Employee benefits include:
- 28 days’ annual leave, rising to 33 days, plus public holidays (entitlement is pro-rata for part-time staff
- Enhanced pay provision for maternity, partner/coparent/paternity, shared parental and adoption leave.
- Life insurance
- Healthcare Cash Plan and Cancer Cover
- Enhanced Sick Leave (from Day 1, entitlement increases with length of service)
- Paid Emergency Time Off for Dependants: Up to 5 days paid leave per annum to deal with an emergency involving a dependant
- Flexible Public Holidays: Staff may exchange up to two standard UK public holidays around Easter and Christmas for those that have cultural or religious significance to them
- Career Break: 3-12 months’ unpaid leave available to staff after 3 years’ continuous service
- Temporary Overseas Working: Up to 4 weeks per annum to work from a location outside of the UK
- Volunteer Leave: Up to four days paid leave per annum (pro rata) to participate in volunteering activities
- Cultural Benefits: As a charity that works closely with the creative industry, we’re delighted to offer our staff a number of free tickets to the best cultural events, including gigs, art exhibitions, private views and more! You’ll also receive free membership to Tickets for Good who provide free and discounted tickets to even more live events.
War Child UK are partnering with Laura Macnamara at QuarterFive for this appointment.
For your application via CharityJob, please ensure that your CV aligns with the person specification. If necessary, please provide additional notes.
A cover letter is not required at this stage. Suitability will be assessed initially via CV and accompanying notes where provided. For suitable applicants, comprehensive support for formal application will be provided by Laura at QuarterFive.
Owing to the number of applications we receive, we may not be able to respond to all applicants individually. If you do not hear from QuarterFive by 10th February 2026, please assume that your application has not been successful on this occasion.
Thank you!
For more than 30 years, War Child has been driven by a single goal: to ensure a safe future for every child affected by war. We work in some of the world’s most challenging contexts, reaching children as quickly as possible when conflict breaks out and remaining long after the cameras have gone. Through protection, education, community support and advocacy, we help children heal, learn and rebuild their lives. One child caught up in conflict is one too many, and we exist to make sure they are never forgotten.
We are now seeking an Interim Director of Finance & IT (maternity cover) to join our Leadership Group at a pivotal moment for the organisation. Reporting directly to our CEO, this role is about continuity, momentum and leadership. You will take responsibility for two critical functions and play a central role in shaping how War Child UK is funded, governed and enabled to deliver impact, both independently and as part of the wider War Child Alliance.
This is a role for someone who wants their expertise to matter. You will lead our finance and IT functions, ensuring our systems, processes and data provide the clarity and confidence needed to make bold, informed decisions. Your insight into income, cost and performance will directly influence how we invest, grow and maximise our fundraising potential.
Alongside this, you will play a key role in long-term financial planning and cross-Alliance collaboration, helping to build robust frameworks that support sustainable growth and accountability. Working with fellow directors, you will help steward the organisation as a whole, ensuring War Child UK remains resilient, ambitious and ready to meet the scale of the need we exist to address.
You will be a qualified accountant with significant strategic and operational experience. While prior international development experience is not essential, you will need to demonstrate the ability to build trusted relationships across cultures and geographies. Experience in a complex, fundraising-led organisation will be highly advantageous.
We are keen to hear from both experienced directors and senior leaders who are ready to step into their first executive role. If you are motivated by purpose, thrive in complex environments and want your leadership to create real change, we would love to hear from you.
Tall Roots is acting as an employment agency partner to War Child UK. For an informal conversation about the role, please contact Mark Crowley at Tall Roots.
