Community manager volunteer jobs

Are you up for a new and exciting challenge, leading one of the most effective and nimble NGOs in the transport and environment sectors in England and Wales?

Transport Action Network (TAN) is seeking a dynamic and knowledgeable CEO to lead its remote team of six.

Since it was set up in 2019, TAN has established itself as a thought leader on planning and transport matters, while providing hands-on support and advice to local communities seeking better transport solutions. It has successfully challenged government decisions and helped local communities fight off damaging road schemes. Some examples include schames that would have harmed Stonehenge World Heritage Site, South Downs National Park and Rimrose Valley Country Park in Liverpool.

TAN is currently supporting the Queensbury Tunnel Society, trying to stop the government blocking up an old railway tunnel so that it can be repurposed for a new greenway. It is also opposing the Lower Thames Crossing 'smart' motorway.

Fancy, getting involved and making a difference?

We look forward to hearing from you.

Deadline for returning completed applications is 23:59 (GMT), Sunday 1st February, 2026

First interviews: 27th February and 4/5th March

Worldwide, the pace of Bible translation has never been quicker – a full Bible or New Testament translation is being completed at a rate of two a week and a record number of translation programmes are in progress!

Working at the heart of the Church Relations team, as Operations Lead you will ensure that the practical, operational, and logistical foundations are in place for others to do their work well. You will play a vital role in how Wycliffe presents itself at events and festivals, support volunteer speakers, and encourage supporters and churches in fundraising and partnership.

• Salary: £32,000–36,000 + benefits
• Location: Home based or the option of a desk at our office in Oxford
• Terms of appointment: Full-time (37.5 hours per week). Permanent
• Closing date: Friday 27 February at 9am
• Interview date: Interviews will be held in Oxford on Tuesday 10 March.

Key responsibilities:

• Own national event logistics to engage people with Bible translation
• Coordinate our volunteer speaker programme
• Administer and support community fundraising efforts
• Provide general administration support to the Church Relations team

Benefits include:

• 33 days’ annual leave, including bank holidays
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. 

Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. 

There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. 

It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. 

This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway. 

About you:

• MaPS accredited supervisor OR adviser/caseworker
• Experience in working in the Money Advice/Debt sector
• Experience in managing money advice/debt caseloads
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, 
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs 
• Be resilient and adaptable.

Key Tasks within this role include; 

• Provide technical supervision to advisers through; File reviews and Responding to live queries
• Undertake one off advice and casework as required
• Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
• Ensure services are provided during advertised opening times and within agreed time commitments
• Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
• Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
• Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
• Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)

Overview:

We are looking for a Digital Engagement and Outreach Lead to join our busy team.

This entry-level role will work across our organisation, and the successful candidate will gain valuable experience across areas including strategic thinking and digital planning, digital tools and AI integration, cross-team collaboration and communication, and measuring impact.

Reporting to the Deputy CEO, the successful candidate will be responsible for exploring and introducing innovative digital solutions across teams. Main duties will include: assessing current capabilities and objectives, identifying opportunities for ethical and impactful innovation, researching and testing initiatives that increase capacity and improve efficiency, and creating accessible guidance and training for staff and volunteers.In addition, the candidate will also be responsible for some administrative functions.

This is a great opportunity for someone looking to build a career in digital transformation, ethical tech, or nonprofit innovation, with real-world experience and meaningful impact.

This role is being funded by the Rank Foundation’s Time to Shine programme. This is a leadership programme to address both the increasing demands of the social sector to improve business capability skills and to address the wide-spread challenge of under-employment faced by many people.

As well as providing valuable funding for the position, the Time to Shine programme also incorporates a range of personal and professional development activities for the Time to Shine leader, their line manager and in turn, the whole organisation. Alongside your main duties listed here, the successful candidate will also participate in a structured programme of learning sessions (including residentials) to help your own development and progress as an emerging leader.

About CFAB:

CFAB supports children on the move between the UK and other countries and children who are

separated from their family in another country. The complexities of migration and international

separation can make many of these children particularly hard to support and particularly vulnerable

to abuse and exploitation. We ensure that children in these circumstances enjoy the same care,

protection and right to a family life as we would want for any child.

We are the only UK representative of the International Social Service network, and the only charity

in the UK with a dedicated international social work team. We are proud to have royal patronage

from HRH, Princess Alexandra.

Person specification: (Skills, Abilities, Knowledge and Experience)

• Excellent communication skills – both written and verbal

• Motivated and enthusiastic

• Attention to detail

• Highly organised with excellent time-management skills

• Basic familiarity with computers and Microsoft Office packages (Outlook, Word)

• A working knowledge of digital platforms and awareness of their ethical impact

This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners

About us

Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran wellbeing and recovery.  Through a range of innovative programmes, from excavation on the battlefield of Waterloo to discovery of the objects uncovered in our extensive Finds collection, we support meaningful engagement in heritage.

The role

This is a fantastic opportunity for a proactive indivudal who enjoys working collaboratively as part of a small, dynamic and passionate team, alongside an extensive network of volunteers.  Working across all aspects of our administration, in support of our operational delivery, communications, fundraising and outreach. 

Key responsibilities:

• Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.

• Customer service, responding to email and telephone enquiries and correspondence.

• CRM and data management, including managing donors, volunteers and a wide range of contacts and suppliers information.

• Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.

• Completing research as requested, compiling and summarising information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.

• Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.

• Event administration, including bookings, logistics and support to outreach.

Start date: Immediate

Location: We work remotely with 1-2 days in London per month at your own cost

Salary: £24-25,000

Hours of work: 37.5 hrs per week

How to apply: CV with covering letter outlining your motivations for the role and how you meet the person specification

Closing date: 17.00 on Thursday 5 February

Interviews: Friday 13th February 2026 (tbc)

No agencies please

Engagement and Events Executive

Annual Salary - £27,263

Hours per week (full time/ Part time) – 35 hours

34 days’ annual leave (full-time equivalent)

Thank you for your interest in the position of Engagement and Events Executive at Kent Students’ Union Trading Ltd (KUTL), the commercial arm of Kent Students’ Union.

We are a vibrant, student-led organisation with an exciting future ahead. After a challenging few years, we are growing from strength to strength with renewed focus and energy, working to amplify the voice of our members and ensure they have a fantastic student experience. Our new strategy outlines our priorities for the next two years and drives everything we do.

Students are the reason Kent Students’ Union exists.
We support them throughout their university journey, and our dedicated staff and volunteers work to enhance every aspect of their experience—whether that’s helping with their studies, supporting the practicalities of life, or providing opportunities for fun and connection.

Kent Students’ Union operates a range of services for students at the Canterbury Campus of the University of Kent, including retail shops, a bar, a café, a nightclub, and a children’s nursery.

We are excited to be re-launching our Give it a Go programme, which offers one-off events and activities designed to help our diverse student body build connections and feel settled.

Give It A Go (GIAG) is a programme of events open to all students at the University of Kent with the aim to provide a variety of activities for a broad range of students to try out. These could be craft sessions, sports, trips off campus and much more, we want to help students make connections, encouraging belonging, try something new, meet new people and develop their skills.

We also want to enhance the events we deliver for university open days and offer holder days to showcase why students should choose Kent. As a result, we are seeking someone who is innovative, creative, and experienced in delivering events—someone who is proactive, able to work independently, and confident collaborating across departments.

The postholder will be part of a flexible and dynamic team and will be required to work weekends and evenings as necessary to support open days and other events. They must therefore be adaptable and flexible in their approach to working hours.

How to apply: Application and Selection Process and Timetable

Applications Close: Monday 26 January 2026, 12 noon.

Interviews: Tuesday 3 February 2026

Applications

To apply: Please submit your application on our recruitment portal on our website. Please note that we do not accept CV only applications.

Please ensure that you pay particular attention in your application to detailing how your experience meets the requirements of the person specification and why you are interested in the position. When applying, please match your skills and experience as closely as possible to the Person Specification. This will be assessed at application and at interview.

Further Information and Questions

If you require further information, please contact:

Name - Max Weston

Job Title -Commercial Events Manager

Job Specification

Operational Duties

• To oversee and co-ordinate our Give it a Go Programme, ensuring a variety of safe, inclusive and engaging events, trips and opportunities are delivered across the year. Day to day activities might include planning, setting up and delivering events through a small student staff team, liaising with our marketing department to promote the programme, monitoring attendance, seeking student feedback and completing risk assessments and ensuring the safety of attendees.
• To co-ordinate our presence at Arrivals Weekend and deliver a series of events as part of Welcome Week including supporting the delivery of Welcome Fair.
• To co-ordinate Kent Student Union’s presence at University Open Days and Offer Holder Days held on Saturdays, ensuring they are staffed, interactive and showcase Kent Students’ Union’s impact on the student experience to prospective students.
• To support the delivery of wider KSU events as and when required such as Summerball.
• This role involves regular manual handling tasks, including lifting, carrying, and moving items. Training, guidance, and appropriate equipment will be provided. Candidates must be able to perform these duties safely, with reasonable adjustments considered where applicable.

People Responsibilities

• To recruit and manage a small team of student staff to deliver the Give it a Go Programme.
• To co-ordinate the work and monitor the workloads of student staff, ensuring that staff levels are adequate and efficient.
• To undertake performance reviews of student staff, in line with Kent Students’ Union policy.
• To effectively lead, coach and mentor people to help achieve their own potential.
• To actively review, plan and evaluate individual training needs, encouraging a learning and development culture.

Financial Responsibilities

• To manage the budgets for, Give it a Go and Open days/Offer Holder Days , ensuring adherence to Kent Students’ Union’s financial procedures.
• To maintain financial controls and ensure that the Finance Department receives all relevant financial information promptly, in accordance with Kent Student Union’s financial procedures.

Expected Behaviours

• To attend training sessions, and appropriate meetings as and when required by Kent Students’ Union.
• To contribute to the positive image of Kent Students’ Union with students, the University, and the local community.
• To ensure systems are in place to reduce Kent Students’ Unions’ impact on the environment.
• To act as an ambassador for Kent Students’ Union and show loyalty to the organisation, abiding by the Union’s Constitution, policies, and procedures.
• To undertake other tasks and responsibilities compatible with the level and nature of the post as required by your manager from time to time to support the achievement of Kent Students’ Union’s strategic plan.
• It is expected that the post-holder will be in attendance for Open Days and Offer Holder Days held on Saturdays, some evening work is also expected. Whilst not essential, it would be of benefit if the post-holder had a driving licence.

Person Specification

Qualifications

GCSE English and Maths (grade C / 4 or above), or equivalent.

Experience

• Experience of managing people (paid staff or volunteers) to deliver outstanding results.
• Experience of financial management
• A track record of working with a variety of internal and external stakeholders and building effective relationships
• Experience of promoting and delivering a wide range of events

Knowledge

• A good knowledge of health and safety legislation and best practice in the management of health and safety including the completion of risk assessments.
• An understanding of the current issues affecting higher education institutions and students

Skills and Abilities

• Sound judgement and ability to handle competing priorities and a challenging workload in a pressurised environment
• Skilled and committed user of IT, enabling efficiencies and improved service using technology.
• Good verbal and written communication skills, with the ability to relate and communicate effectively with people at all levels.

Values & Behaviours

• An effective and highly capable individual who is punctual, friendly and has a positive attitude and takes pride in their own work.
• Evidence of commitment to continuing personal and professional development
• A firm commitment to equality of opportunity; an individual who values diversity, shows respect for all people and works well with people who have different ideas, perspectives, and backgrounds
• A team player, who helps others to build a successful team, celebrates others’ successes and supports others to achieve individual and team goals

This job description does not form part of the contract of employment. Please see our website for a full job and person spec. When applying, please match your skills and experience as closely as possible to the Person Specification. This will be assessed at application and at interview.

Application and Selection Process and Timetable

Applications Close: Monday 26 January 2026, 12 noon.

Interviews: Tuesday 6 February 2026

Applications

To apply: Please submit your application on our recruitment portal on our website. Please note that we do not accept CV only applications.

Please ensure that you pay particular attention in your application to detailing how your experience meets the requirements of the person specification and why you are interested in the position. When applying, please match your skills and experience as closely as possible to the Person Specification. This will be assessed at application and at interview.

We are looking for a Key Support Worker to join Hummingbird Homes, a new and innovative supported accommodation model for young people aged 16/17 leaving care.

Be part of something genuinely differen

This is not a traditional support role. As a Key Support Worker, you will be part of a small, committed team offering relational, trauma-informed support to young people at a crucial point in their lives, helping them move towards independence with stability, dignity and hope.

Hummingbird Homes has been designed to bridge the gap between care and independent living, offering young people their own homes alongside consistent, trusted adult support in a nearby Support House.

Our Values

Everything we do at Handcrafted is shaped by our values. We are a Christian charity, and while we do not expect service users to engage in faith-based activity, our work is grounded in the following principles:

• Creativity Everyone can make something to be proud of

• Empathy We walk alongside people through challenges

• Empowerment Everyone can learn to take back control of their life

• Community We accept people as they are and support one another

These values underpin the way our Key Support Workers build relationships, respond to need, and create safe, supportive environments.

About the Role

As a Key Support Worker, you will play a central role in supporting young people living in Hummingbird Homes. You will work relationally and practically to help each young person develop the skills and confidence they need to move forward.

This is a hands-on, people-centred role that combines emotional support, safeguarding, practical life skills and community building.

Key Responsibilities:

• Build trusted, consistent relationships with young people aged 16–17

• Provide day-to-day support within the Hummingbird Homes model

• Support young people to develop independent living skills

• Maintain a safe, welcoming and supportive environment in the Support House

• Contribute to care planning, risk assessments and support reviews

• Work collaboratively with social workers, local authorities and partner agencies

• Support young people during challenging moments and periods of crisis

• Participate in rota-based working, including evenings, weekends and on-call

• Maintain accurate records and contribute to safeguarding and quality assurance

(Full responsibilities are detailed in the recruitment pack.)

The Support House – A Core Part of the Role

This role includes your accommodation made available rent-free for the better performance of this role

• A base for staff while on shift or on call

• A safe and welcoming space for young people

• A hub for community activities and relationship-building

Who We’re Looking For

We’re looking for someone who:

• Has experience supporting vulnerable young people or care leavers

• Is emotionally resilient, calm and able to build trust

• Understands safeguarding and trauma-informed practice

• Can work flexibly, including evenings and weekends

• Shares our values and is comfortable working within a Christian ethos

• Is committed to helping young people grow in confidence and independence

A full UK driving licence and Enhanced DBS are required.

Why Join Handcrafted?

• Be part of an innovative, relational model of care

• Work within a values-led organisation making real impact

• Join a supportive, close-knit team

• Receive ongoing training and development

• Play a meaningful role in transforming young people’s futures

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you passionate about supporting young people and shaping education-based interventions? We are looking for a Senior Practitioner – Education & Partnerships to lead strategic engagement with schools, colleges, and community partners across Buckinghamshire. This is a unique opportunity to combine frontline expertise with leadership in developing targeted education programmes and partnership work.

Where: Buckinghamshire (Countywide)

Full Time Hours: 37.5 per week

Full Time Salary Range: £32,002.35- £34,214.20*

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

Key Responsibilities

• Act as a practice lead within our Children & Young People’s Service, working with young people with complex needs.
• Drive the development and delivery of substance misuse prevention and early intervention programmes in educational settings.
• Build strong relationships with schools, PRUs, youth services, and voluntary organisations.
• Represent the service at education forums, safeguarding panels, and partnership boards.
• Line manage the Targeted Intervention Coordinator and oversee the Youth Ambassadors programme.
• Provide training and consultation to professionals on issues facing young people around substance misuse.
• Deliver high-quality interventions for young people with complex needs, including assessments, care planning, and psychosocial support.
• Lead education-focused initiatives such as targeted ter 2 workshops and interventions.
• Develop resources and toolkits for schools and youth settings.
• Ensure accurate data collection and reporting for educational interventions.
• Support the Team Leader with case management, audits, and service development.
• Champion safeguarding and trauma-informed practice across all activities.

About You

We’re looking for someone who is:

• Experienced in multi-agency working and building strong partnerships.
• Knowledgeable about young people’s substance misuse, safeguarding, and harm reduction.
• Skilled in delivering education programmes and managing staff or volunteers.
• Qualified to Level 3 in Health & Social Care (or equivalent). 
• You will need to work flexibly countywide across Buckinghamshire so must hold a full UK driving license and have access to a car.

 What we Offer 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• Opportunity to lead and shape a vital service alongside a friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Salary Range (pro rata if part time)

CGL points 28 to 30 (£32,002.35 - £34,214.20)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

19/2/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Your aim will be to lead on developing a fundraising strategy and growing the museums' contributed income accross multiple fundraising channels.

Strategy: working closely with the Chief Executive, you will lead the development of a fundraining strategy to deliver contributed income across individual philanthropists, companies and grant makers.

Research and Prospecting: working alongside the Chief Executive, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.

Pipeline Management: using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.

Cultivation: using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meeting with key members of the team, workshop visits and private dinners.

Making the ask: you will be fearless in asking people to support the museum, and will support the Chief Executive with pitching to companies and writing grant applications. 

Stewarding Supporters: you will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programm that entertains, engages and encourages renewal.

Our ideal candidate would be:

• an outstanding fundraiser with a track record of securing four and five figure donations
• a fundraising professional experienced in working within at least one of the main areas of fundraising, membership, individual donors, grant makers or corporates.
• someone committed to providing outstanding, engaging and exciting donor and sponsor stewardship.
• someone able to build positive relationshipswith internal and external stakeholders, inclusing museum staff, guest artists, visitors,volunteers and Board members.
• someone excited about the prospect of working in a cultural organisation with inclusive storytelling at the heart of everything we do.
• a dynamic individual with the ability to work independently, yet collaboratively accross the entire organisation.
• someone committed to their own professional development, willing to share their knowledge, skills and experience.
• an excellent communicator, confident with technology.

Events Fundraising Officer

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

Job Summary for Events Fundraising Officer 

We’re seeking an experienced Events Fundraising Officer to work on delivering our UK wide portfolio of challenge events. You’ll be passionate about working in events fundraising and enjoy being part of a busy team. This role sits in the Events team within the Public Fundraising department, generating over £1 million of income. The Events Fundraising Officer will play a key part in our exciting plans to grow this area of fundraising.

We're looking for someone who loves building relationships, enjoys creating engaging communications, has excellent attention to detail and loves working as part of a busy and thriving team. If this sounds like you and you fit our person specification, you might be the person for us. In return you'll join our brilliant team and finish each day knowing you've played a central role in supporting people affected by bowel cancer.

The role is managed by the Senior Events Fundraising Officer and other key relationships are with the wider Public Fundraising team, Marketing and Communications, Data and IT, Finance teams and external agency partners.

Main responsibilities

Project management

· Support the Senior Events Fundraising Officer in managing, delivering, and evaluating a range of fundraising events covering running, cycling and UK challenge events

· Manage events in the portfolio for example Great North Run, Ultra Challenge Series treks

· Regularly report on agreed KPIs

· Work closely with the Marketing and Communications team to ensure fundraising events are effectively promoted

· Develop and maintain excellent relationships across the organisation to ensure projects are executed effectively, on time and to budget

· To prepare and present event evaluation reports

Supporter care and stewardship

· Write and develop effective stewardship journeys, using engaging copy to ensure income targets are hit, average gifts are increased, and supporter conversion and retention rates are improved

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

#Fundraising #Events Fundraising #Events Fundraising Officer 

OVERVIEW OF ROLE

Beacon is seeking a creative, organised, and digitally savvy Digital Content Officer, whose role will focus on two main areas: delivering day-to-day communications and supporting digital projects.

At the heart of this role is driving engagement with Beacon’s events and projects, strengthening our community connections, and communicating our impact clearly and effectively. You will coordinate content across multiple channels - including social media, email, newsletters, and the Beacon website - and monitor the effectiveness of these communications. This includes writing copy, creating graphics and video content, scheduling and publishing materials, and engaging with the rare disease community on behalf of Beacon. You will also drive promotional and outreach activity, helping connect with patient groups, partners, and wider networks to amplify Beacon’s work.

You will support The Resources Hub (our e-learning platform) by assisting with uploading, formatting, publishing, and updating content. As you grow in the role and depending on your skills and capacity, there may be opportunities to contribute to content development, coordinate volunteers and external partners, or assist with other digital projects, such as podcast production, video series, or multimedia content.

While the focus and direction of your work will stem from ongoing events, projects, and organisational priorities, you will have the opportunity to take ownership of your work and play a key role in driving communications forward. You will collaborate closely with the Digital Resources Manager, COO, and wider Beacon team to gather information, shape messaging, and ensure content is accurate, timely, and aligned with organisational goals.

Working at Beacon

Beacon is a small, close-knit team of 10 people. We are friendly, supportive, and highly collaborative, and we value working closely together. At the same time, in a small organisation, everyone is expected to take responsibility for their work, demonstrate initiative, and confidently manage their day-to-day tasks.

This role is ideal for someone who enjoys working independently, is proactive in keeping work moving, and takes pride in following tasks through to completion, whilst collaborating effectively with colleagues and knowing when to seek input or support.

Training and support will be provided across all of Beacon’s platforms and software, making this an excellent opportunity for someone seeking a junior or early-stage role in digital content in the charity sector.

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MAIN DUTIES AND RESPONSIBILITIES

• Gather information, insights, and key messages from colleagues across the organisation to guide content priorities for communications.
• Draft and schedule social media posts across Beacon’s channels (Instagram, LinkedIn, Facebook) using Hootsuite, ensuring a consistent flow of content.
• Engage with the rare disease community on social media, responding to comments, shares, and messages in Beacon’s voice, and actively interacting with posts from patient groups, partners, and other relevant organisations.
• Facilitate the bi-weekly newsletters on Mailchimp and LinkedIn, including drafting copy, formatting content, and scheduling.
• Liaise with colleagues across the organisation and, where necessary, coordinate input from team members to ensure communications tasks are delivered effectively.
• Support website updates in WordPress and Divi, including uploading news posts, blogs, homepage banners, and other routine page updates, as well as drafting copy as needed.
• Assist with maintaining The Resources Hub by uploading, formatting, publishing, and updating content.
• Create graphics and simple videos using Photoshop/Premier Elements and Canva, using templates initially and gradually developing skills to produce original content, ensuring all visual material aligns with Beacon’s branding guidelines.
• Support promotional and outreach activities, connecting with patient groups, partners, and wider networks to amplify Beacon’s work.
• Monitor the impact of communications on engagement with Beacon’s activities.
• Capture content and provide live updates at key events, including social posts, photos, testimonials, and short videos to engage the community in real time.
• Assist with the preparation of materials in the lead-up to major events and support on-the-day event delivery alongside other team members.
• Provide ad hoc support to projects as required, in line with capacity.
• Attend and represent Beacon at external events.

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PERSON SPECIFICATION

This is a junior or early-stage role in digital content and communications, offering the opportunity to gain hands-on experience across multiple channels in a small, supportive team. We’re looking for someone enthusiastic, proactive, and eager to develop their skills whilst making a real difference at Beacon.

Essential

• Strong written communication skills, with an excellent understanding of the English language, and a keen eye for clear, engaging copy.
• Highly organised, with the ability to manage multiple priorities, timelines, and deadlines.
• Proactive and self-motivated, with the initiative to keep work moving and see tasks through to completion.
• Eager and enthusiastic to learn new software, systems, and digital tools, and willing to develop skills in innovative digital content creation.
• Strong attention to detail and pride in producing high-quality work, with a focus on accuracy, consistency, and fine design elements.
• Adaptable, with the ability to stay focused, resourceful, and effective in a dynamic environment.
• Proficient in internal communication, able to work collaboratively with colleagues and peers.
• Ability to reflect on work, identify opportunities for improvement and enhance processes and outcomes. 
• Positive attitude and commitment to contributing to a small team environment where every individual makes a real difference.
• Collaborative and open, engaging in constructive feedback to drive personal and team development.
• A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity.

Desirable

• Experience in digital content creation (copywriting, graphics, or video production) through work, volunteering, or student societies.
• Experience posting or engaging on social media or drafting written content for different audiences.
• Familiarity with charity or not-for-profit environments.
• An understanding of rare diseases, medical science, health charities, or small-organisation dynamics.

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FLEXIBLE WORKING

We offer flexible working practices to support a healthy balance between personal and professional life, including hybrid working and flexible hours. Our hybrid working policy requires staff to be office-based for at least 50% of their working time.

Given the high level of cross-team collaboration involved in the Digital Content Officer role, regular in-person working is particularly important. Following an initial in-person onboarding period, our preference is for this role to be based in the office for at least three days per week on average, to support effective communication and smooth day-to-day working.

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SEE OUR JOB DESCRIPTION FOR A FULL OVERVIEW AND FURTHER INFORMATION ON OUR BENEFITS 

Evaluation and Evidence Specialist

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Job Summary for Evaluation and Evidence Specialist

This role forms a key part of a new Strategy & Insight Team at Bowel Cancer UK, which seeks to build core capabilities to enable us to be as effective as we can be for people affected by bowel cancer. The Evaluation and Evidence Specialist will be an internal leader driving a step-change in the way we understand and articulate our impact, as well as how we use evidence in our work. You will be responsible for delivering evaluations of high-priority activities, as well as supporting other teams to evaluate the impact of their area. You will drive a cultural shift in evidence-based decision making where the charity begins to move from reacting to evidence to proactively generating its own evidence. You will ensure that insight, evidence and impact are delivered in a useful way to colleagues to support planning, decisions, income generation and communications.

Main responsibilities

• Lead a step-change in the way Bowel Cancer UK approaches evaluation, impact, and evidence.
• Develop evaluation frameworks for Bowel Cancer UK’s high-priority programmes and projects, ensuring that they can demonstrate the impact of our work.
• Develop, maintain and renew a set of compelling impact statements that support Bowel Cancer UK’s brand and meets the needs of other teams in engaging their key audiences.
• Establish a programme of routine evaluation for key ongoing activities across the charity, which can demonstrate effectiveness and cost-effectiveness.
• Proactively provide analysis of internal and external evidence sources to deliver meaningful insight for the organisation.
• Support teams to identify the evidence they require, including checking to ensure evidence is used consistently and robustly.
• Develop our capability in how evidence is presented to different audiences, including through data visualisation.
• Develop and maintain a central repository for evaluation and key evidence for the organisation to use.
• Identify gaps in evaluation and evidence and develop plans for how these can be addressed.
• Provide training and development opportunities to colleagues to upskill on the best approaches to evaluation and evidence.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
 

#Evaluation #Strategy #Insight #Data #Evidence 

Project Worker – Lochlan’s Legacy

Part Time: 21 hours per week

Salary: £15,600 gross per annum

Location: Scotland-wide

Lochlan’s Legacy is a Scottish charity supporting young people living with Type 1 Diabetes through education, sport, and youth empowerment. We are seeking a motivated Project Worker to support delivery of our national programmes and strengthen our community impact.

ABOUT LOCHLAN’S LEGACY

Lochlan’s Legacy works to improve understanding of Type 1 Diabetes, reduce stigma, and empower young people to live confidently and actively. Our work is rooted in youth voice, education, and community partnership.

JOB DESCRIPTION

Purpose of the Role

The Project Worker supports the delivery and growth of Lochlan’s Legacy programmes across Scotland.

Key Responsibilities

• Deliver School Education Programme sessions

• Support T1D & Me youth voice group

• Assist CPD course delivery and coordination

• Support Inspirational Athlete initiatives

• Promote the charity at events

• Support partnerships and funding activity

• Maintain records and evaluation data

• Follow safeguarding and GDPR requirement

PERSON SPECIFICATION

Essential

• Experience working with young people or communities

• Strong communication and organisation skills

• Safeguarding knowledge

• Digital literacy

• Inclusive values

Desirable

• Knowledge of Type 1 Diabetes or lived experience

• Education or health promotion experience

• Sport or youth leadership experience

TERMS & CONDITIONS

• 21 hours per week- flexible working pattern including evening and weekend.

• £15,600 gross

• Scotland-wide delivery

• PVG required

• Travel expenses reimbursed-own transport desirable due to travel requirements.

EQUALITY, DIVERSITY & INCLUSION

Lochlan’s Legacy welcomes applications from all backgrounds and values lived experience.

SAFEGUARDING STATEMENT

Lochlan’s Legacy is committed to safeguarding children and young people. All staff must comply with Scottish safeguarding guidance and PVG membership.

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

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