Community outreach and resettlement worker jobs

Refugee Resettlement Support Worker

Help refugee families build safe, stable and hopeful futures

Location:

• Based in Bournemouth
• Regular travel across BCP and Dorset
• Hybrid working available when not attending visits, meetings or appointments

Hours:

• 37.5 hours per week
• Monday–Friday, 9am–5pm

Salary: £26,796.90 per annum

International Care Network (ICN) is a Christian charity walking alongside refugees, asylum seekers and vulnerable migrants as they rebuild their lives in the UK. Every day, we see people overcome enormous challenges, develop new skills, build connections and create brighter futures and you could be part of that journey.

We're looking for a compassionate, proactive and organised Refugee Resettlement Support Worker to join our Resettlement Team and support individuals and families arriving through Government resettlement schemes. The role is predominantly focused on families resettled from Afghanistan, although support may be provided to people arriving through other schemes as well.

What you'll be doing

You'll work directly alongside refugee families as they settle into life in Bournemouth, Christchurch, Poole and wider Dorset, helping them navigate unfamiliar systems, access services and become active members of their new communities.

Your work will include:

• Supporting individuals and families with housing, utilities and practical day-to-day needs
• Helping people access healthcare, education, benefits and other key services
• Supporting access to ESOL classes, volunteering and employment opportunities
• Accompanying people to appointments and meetings when needed
• Helping families build confidence, independence and connections within their local communities

· Working closely with local authorities, schools, health professionals, volunteers and other partners

· Maintaining accurate records and case notes

· Assisting with the preparation of homes prior to new arrivals moving in

No two days are the same. One day you might be helping a family register with a GP, supporting a parent at a school meeting, or helping someone navigate the benefits system. The next, you could be preparing a property for a newly arrived family or working with local partners to ensure the right support is in place.

Why this role matters

Moving to a new country after experiencing conflict, persecution or displacement can be overwhelming.

This role helps people rebuild their lives with dignity, confidence and hope. You'll play a key part in helping families settle safely, access opportunities, understand their new community and begin to thrive.

From supporting a child starting school for the first time, to helping a family access healthcare or secure employment, your work will have a direct and lasting impact.

Who we're looking for

You'll thrive in this role if you:

• Have experience supporting vulnerable individuals or families
• Are compassionate, practical and solution-focused
• Can build positive relationships with people from diverse backgrounds
• Are confident working independently and managing your own caseload
• Have strong organisational and administrative skills
• Are able to maintain professional boundaries while working in a supportive and person-centred way
• Have excellent communication skills
• Are comfortable working collaboratively with a range of agencies and professionals
• Share our commitment to supporting refugees, asylum seekers and vulnerable migrants
• Are supportive of ICN's Christian ethos and values

Experience of working with refugees, asylum seekers, local authorities or resettlement programmes would be advantageous, but is not essential.

Essential requirements

· Full UK driving licence

· Own reliable vehicle

· Confidence driving across BCP and Dorset

· Willingness to obtain and maintain appropriate business insurance

· Eligibility to work in the UK

· Ability to obtain an Enhanced DBS check

Why join ICN?

ICN is a friendly, ambitious and values-driven charity where relationships matter and everyone's contribution is valued.

You'll be joining a passionate team committed to creating communities where refugees, asylum seekers and vulnerable migrants can belong, flourish and rebuild their lives. As our services continue to grow, you'll have the opportunity to make a genuine difference to people facing significant challenges and uncertainty.

What we offer

• Salary of £26,796.90 per annum
• 25 days' annual leave plus 8 bank holidays
• Company pension scheme
• Mileage paid at 45p per mile for work-related travel
• Flexible and hybrid working arrangements
• Ongoing training and development opportunities
• Staff wellbeing support and social events
• A supportive and collaborative team environment

ICN is committed to being an inclusive and welcoming employer. As a Disability Confident Employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and are committed to ensuring everyone is treated fairly and with respect.

We are also deeply committed to safeguarding. All roles working with children and vulnerable adults are subject to the appropriate DBS checks.

Join us

If you're passionate about helping people rebuild their lives and want to be part of a team making a tangible difference every day, we'd love to hear from you.

How to Apply

Please read the Job Description and Person Specification and complete the application form and supporting documents (all documents can be found on our website.

Application deadline: 9am on Monday 7th September 2026
Interviews: Likely to take place during the week commencing 14th September 2026 (dates can be flexible if required).

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

Please refer to job description. 

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Join Homeless Oxfordshire and make a lasting difference to people experiencing homelessness. At Project 41, you will support individuals with complex needs to build stability, confidence and independence while working towards successful move-on into suitable accommodation. You will build trusting, trauma-informed relationships, create person-centred support plans and work closely with partner agencies including health, substance use, probation and social care services. You will play a key role in helping people overcome barriers, achieve their goals and take the next step towards independent living. If you are committed to empowering people, promoting independence and creating positive change, this could be the role for you!

Main Purpose Of Job:

Project 41 accommodates individuals within the homeless pathway and as part of Oxfordshire’s Homelessness Alliance. These individuals have support needs including substance use, mental health and offending histories, but are able to live in dispersed accommodation in Oxford with a higher level of independence than in our hostels. The successful candidate will understand the trauma people using our services have experienced, and have a compassionate and assertive approach to building relationships. At Project 41 you will provide high quality support service provision, work with clients to ensure suitable and timely move on, ensure the health and safety and safeguarding of service users and colleagues, work in a psychologically informed way, and develop and maintain effective partnerships with relevant agencies.

Main Areas of Responsibility:

To ensure the effective delivery of high quality support, housing management and resettlement opportunities.

To develop effective professional relationships with service users that is trauma informed and compassionate, and which empowers and motivates our service users to make positive changes in their lives.

To work in partnership with support agencies to coordinate a holistic response to an individuals needs; this may include substance use services, probation, health professionals and adult social care.

To lead on identifying and applying for suitable move on accommodation, and providing support throughout the move and whilst settling in to new accommodation.

To assess risk and suitability of referrals for the service.

To be responsible for creating and actioning person centred, strengths based support plans, and identifying and working towards suitable move on.

To assess and manage risk for individuals and in the service, creating and maintaining risk assessments for all clients.

Reporting any safeguarding concerns without delay in line with procedures.

Work with the Team Manager and colleagues to achieve agreed contractual performance targets and organisational targets and objectives.

Maintain a safe, clean and welcoming environment across accommodation services; this may including room cleaning and clearance.

Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

Ensure that IT systems are updated as required and concise record keeping is completed promptly.

To participate in the induction of and support new team members.

To contribute to a positive team culture which is inspiring and motivational.

Comply with Homeless Oxfordshire’s policies and procedures.

Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

Contribute to the work of the broader team.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.