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About the role
We are seeking a creative and highly organised Supporter Engagement Coordinator to join our Supporter Engagement team at the British Museum. This is an exciting opportunity to shape our communicate with and event programme for our Members, Patrons, Major Donors, and wider supporter community.
You will play a key role in delivering engaging, high-quality communications across print, digital, and in-person channels- helping to deepen relationships, grow our membership, and support vital fundraising activity.
Alongside supporting all communications for the Museums most dedicated supporters, you will manage the Young Friends' magazine, Remus, which involves writing articles and developing activities connected to the Museum collection.
This is an exciting and varied role for someone who enjoys working with an ambitious and welcoming team and who takes pride in telling compelling stories and creating content.
About you
- Excellent writing, editing, and proofreading skills with strong attention to detail.
- Experience in marketing, communications, or fundraising, ideally within a cultural or charitable organisation.
- Strong organisational skills with the ability to manage multiple projects and deadlines.
- Understanding of audience engagement, membership, or donor communications.
- A collaborative approach and confidence working with a range of stakeholders.
- Ideally, you will have experience of email marketing, events, CRM such as Raiser's Edge and design software.
Key areas of responsibility
Engagement & Communications:
- Produce a range of engaging content for Member and supporter communications, including emails, newsletters, printed communications and campaigns.
- Support the production of publications, including magazines and youth-focused materials.
Digital & Content:
- Maintain and update web content to ensure accuracy and appeal.
- Oversee the use of multimedia content, ensuring appropriate permissions and rights clearance.
- Support content capture at events, including photography, video, and audio.
Campaigns & Delivery:
- Coordinate the delivery of multi-channel campaigns, working closely with internal teams and external suppliers.
- Manage mailings and production schedules, ensuring deadlines and budgets are met.
- Contribute to campaign performance by supporting segmentation, targeting, and data
The British Museum is undertaking its biggest since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
Benefits
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
Additional details
At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.
If you have any additional needs that we should be aware of to support you with your application, please provide details
*Unfortunately, for this role we are unable to offer Sponsorship to applicants*
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Registered Charity
501 - 1000
The Museum's aim is to hold a collection representative of world cultures and to ensure that the collection is housed in safety.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001. Our founding mission is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound.We develop the hope, optimism and self-esteem of young people so that they can:
Lead healthy lives;
Stay in School;
Grow up to become independent productive adults;
Have lofty aspirations and work to attain their innate potential.
For over two decades, we have supported young people through mentoring, education, employability, personal development, life skills, and community engagement programmes that inspire hope, aspiration, confidence, and resilience. As we mark our 25th anniversary this year, we intend to strengthen organisational capacity, expand partnerships, and scale programmes that positively impact young people and communities across London. .
We are looking for an experienced, dynamic and motivated Programme Manager to lead the Damilola Taylor Trust’s Executive Team, sustain and scale our core youth-focused programmes in South London, providing consistent leadership and operational stability.
As Programme Manager, you will
- Manage delivery of the Career pathway programme for schools (CPPFS) courses, which help YP at risk of involvement in criminal activity to engage fully in education by addressing barriers to positive engagement through workshops and career- mentor support at Harris Academies in South London, with a view to reaching 150 students a year.
- Support and supervise the Project Coordinator to implement the project “From Tragedy to Legacy” to celebrate the legacy of Damilola Taylor while highlighting the impact the Trust has made in 25 years supporting young people in inner-city areas of London.
- Lead the Trust’s collaboration initiative with YouthBuild UK, a South London based charity that trains YP to be work ready in a variety of industries including construction, hospitality, customer care and IT to enhance impact of our Career Search and Skills Development (CSSD) programme.
- Design, develop and implement new programmes for delivery in-house or via third party delivery partners
- Agree the Executive Team’s work plan, lead, and motivate staff to create a high-performing team that sustains and scales the impact of our core youth-focused programmes.
- Taking the lead with day-to-day administration and management of the Trust’s programmes, you will maintain a database, produce written communications and reports, information leaflets, website updates, budget monitoring, and negotiate with delivery partners, and manage an array of detailed record keeping
- Contribute to organisational planning and development, including supporting our plan of building capacity to create the organisation required to achieve results that we are committed to
- Support our fundraising team through providing feedback, reports and information to support bid writing activities.
- Key working relationships
- As leader of the Trust’s executive team, you will work closely with our finance service provider, line manage the Administration Officer and Project Coordinator, and be responsible for delivery of our programmes
- You will develop good working relationships with our project delivery partners, while building in-house capacity for delivery of our main programmes as well as those developed in collaboration with other Social Providers such as YouthBuild UK
- Be involved in sector networking and awareness raising on behalf of the Trust.
- Act as an ambassador for the Trust at all times
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Person specification -Specific experience or skillKey: (E) Essential; (D) Desirable.
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Experience of designing, developing and implementing charitable programmes especially to support development of young people from disadvantaged backgrounds (E)
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Significant experience managing delivery of youth-focused programmes in a small but growing charity (E)
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Strong leadership and team skills to motivate, support and work with a team of youth workers (E)
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An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E)
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A positive attitude, high energy and enthusiasm for the work of the Damilola Taylor Trust (E)
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Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (E)
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Self-directed, self-motivated with the ability to work on own initiative to plan and manage own and a team’s workload (E)
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Knowledge, qualifications
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·Knowledge of situational leadership and general management practices (E)
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Knowledge of General Data Protection Regulations (E)
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An understanding of safeguarding of children, young people and vulnerable adults (E)
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Current DBS certificate (E) but, for a suitable candidate, the post might be offered subject to DBS being obtained)
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Degree or relevant experience of working in the Social Sector, and or as a Youth work (D)
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Experience of programme development processes and tools (frameworks, theories of change) (E)
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Personal qualities
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Commitment to own continuing personal and professional development
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Commitment to the mission, vision and values of DTT
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Flexibility to work in a hybrid job, place based; school locations and virtual
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Commitment to effective relationship building and collaboration
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- The Trust is a Safer Recruitment organisation.
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Please be advised;
• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;
• we may approach previous employers for information to verify particular experience or qualifications;
The client requests no contact from agencies or media sales.