Customer relationship management manager jobs

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy apposing your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors with experience managing volunteers to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

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About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Job Title: Programme Manager (Sounddelivery Media Programmes)

Responsible to: Chief Executive

Location: Hybrid (with some in-person work as required)

Salary: £42k pro rata, dependent on experience

Contract: Permanent (subject to funding)

Role Purpose

The Programme Manager will lead the planning, delivery, and evaluation of Sounddelivery Media’s programmes. This includes managing funded projects, supporting network organisations, and ensuring programmes are delivered on time, on budget, and to a high standard, while meeting funder requirements and SDM’s strategic objectives.

Key Responsibilities

• Manage the end-to-end delivery of SDM programmes, from planning through to evaluation and reporting.

• Work closely with key stakeholders to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives

• Creating new programmes according to the strategic objectives of the organisation

• Act as the main point of contact for programme partners, freelancers, and delivery organisations.

• Oversee programme budgets, timelines, and resources, ensuring strong financial and risk management.

• Ensure programmes meet funder requirements, including monitoring, evaluation, and reporting.

• Work closely with the Media & Communications Manager to promote programme activity and impact.

• Support learning and knowledge-sharing across the SDM network.

• Contribute to programme design and development, identifying opportunities for innovation and growth.

• Maintain accurate records and contribute to organisational reporting and strategy.

• Developing strong relationships with team members, vendors and partners

• Managing resources and ensuring timely delivery of programmes

• Supervising and coordinating activities of the parties involved in the programme

Person Specification

Experience (Essential):

• Proven experience of managing programmes or projects, ideally within the charity, cultural, or media sectors.

• Strong organisational and project management skills.

• Experience of managing budgets and reporting to funders.

• Excellent communication and relationship-management skills.

• Ability to work collaboratively with diverse partners and stakeholders.

• Understand and embed DEI principles and lived experience in activities

Experience (Desirable):

• Experience working with community organisations or networks.

• Knowledge of monitoring, evaluation, and learning frameworks.

• Understanding of the media, audio, or creative industries.

Skills & Abilities

• Ability to work on own initiative with minimum supervision

• Ability to carry out tasks in a meticulous and methodical manner and pay close attention to detail

Flexibility & Commitment

• An open and flexible attitude, willing to work as part of a team

• Honesty and integrity to maintain confidential information and data and handle money

We are a looking to appoint a Community Programmes Manager who can manage teams and ensure delivery of quality services effectively to meet targets and service specifications. They will be expected to work collaboratively with partners, manage resources and budgets, and report consistently to commissioners and funders to ensure services are delivering impact and affecting change.

Reporting to the Programmes Director, you will work closely to support strategic development of interventions that lead to better outcomes for individuals and communities; as well as building Public Voice’s reputation as a leader in designing and delivering community programmes.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Corporate Parnterships Manager

We are seeking a self-motivated and driven Corporate Partnerships Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on developing corporate partnerships and will also support our Campaign Board and major donor activity.

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, brings new ideas to the table and is comfortable setting up new systems and processes. You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and the Director. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident fundraiser and communicator looking for the next step in their career. Someone who thrives on strategy, storytelling, and social impact.

Contract: Full-time, 35 hours per week. Permanent.

Salary: £40K (+£2K London weighting if applicable)

Location: The successful candidate will be expected to work from our London office or attend in-person meetings and host donors at school Final events for two days per week on average. The remainder of the week can typically be worked remotely, with flexibility as required.

Reporting to: Head of Philanthropy and Partnerships

The students we work with come from a diverse range of backgrounds, and so do we.  We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.

About the role

We are excited to be recruiting a Programme Delivery Manager to join The Scholars Programme team. This role will lead on the central Delivery Cycle, including creating correspondence and guidance for schools and PhD Tutors, and collaborating with other teams to ensure communication is streamlined and consistent. This is a key role within the Programme Management team, ensuring high quality pupil impact by tracking data returns, and providing team briefings as well as ongoing training and support. They will support with the development, testing and embedding of new processes and projects, including IT developments, and will be the first point of contact in the Programmes team for troubleshooting delivery and data issues. They will line manage a small team of Coordinators, who will support Programme Officers and Programme Managers to meet programme delivery targets.

The role requires an accomplished professional, with proven experience of high-quality programme delivery and excellent communication skills.  They will champion the charity’s values and embody them in interactions with colleagues and partners, establishing themselves as someone who can be relied upon, supporting the whole team and proactively finding ways to improve what we do.

While this role can be based in our London or Leeds offices or be fully remote; it will involve some travel to deliver programme events at our different university partners.

About you

The role will best suit someone who:

• Has knowledge and experience of the school and university sectors
• Has knowledge of educational interventions, including impact management
• Has proven experience in leading the delivery of a project or programme across a locality
• Has excellent knowledge and confidence using Office 365 applications (Word and Excel) and different IT platforms such as virtual learning environments and CRM systems
• Is capable of adapting quickly to new systems and interfaces
• Has experience of line management and/or leading and delivering through others
• Is a qualified teacher (QTS or above), has academic research experience or has substantial experience of delivering a university access programme
• Adheres to information security policies included in the charity’s ISO 27001 manual and completes information security training
• Has a demonstrable passion for furthering The Brilliant Club’s mission

The Talent Set is delighted to partner with a prominent Arts and Heritage organisation on a fantastic Digital Project Manager role. This is a 12-month contract covering maternity leave, offering a unique opportunity to lead key digital initiatives at an organisation attracting over 150,000 visitors annually.

Key Responsibilities:

• Manage day-to-day digital projects, ensuring timely delivery and stakeholder engagement.
• Lead the redevelopment of the organisation’s website, coordinating with external agencies and internal teams.
• Oversee CRM and ticketing system integration projects from initiation to implementation.
• liaise with technical partners to translate project requirements into actionable plans.
• Monitor project budgets and ensure delivery complies with organisational standards.
• Support early-stage digital audience planning and strategies.
• Communicate progress effectively across teams, advocating for the digital vision.

Person Specification:

• Proven experience in managing digital projects within a cultural, arts, or heritage setting.
• Strong understanding of website development, content management systems, and digital platforms.
• Excellent stakeholder management and communication skills, capable of translating technical language.
• Experience working with external agencies, ideally web development teams.
• Organised, pragmatic, and adaptable to evolving project scopes.
• Collaborates well within diverse teams and can effectively advocate for digital initiatives.
• Previous experience in managing or supporting digital transformations or upgrades preferred.

What’s on Offer:

Salary: £42,000 per annum

Hybrid Working: 2-3 days in London office

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

In-Memory & Legacy Manager

• Hours: Full-time, 37.5 hours per week (flexible working available)
• Location: Hybrid (2 days in our office in East Oxford, OX4 1RW)
• Salary: £37,001 - £43,500 per annum
• Closing date: 25th February 2026 at 12 noon
• Interview date: 4th March 2026 (in person)

Are you passionate about building meaningful relationships and creating lasting impact?

We’re looking for an In-Memory & Legacy Manager to join our Fundraising team at a pivotal time in our charity’s journey. This is a brand-new role within our Income Generation Directorate, designed to lead the delivery of our in-memory fundraising programme and support the implementation of our new legacy strategy. You’ll play a key role in shaping how we engage with supporters who give in memory of loved ones and those considering leaving a gift in their will.

What you’ll do:

• Develop and deliver our in-memory fundraising strategy, including events and campaigns.
• Champion exceptional supporter stewardship and create tailored supporter journeys.
• Support the rollout of our legacy strategy, increasing engagement and pledger numbers.
• Collaborate across teams to embed legacy messaging and in-memory opportunities throughout our fundraising activities.
• Manage relationships with key stakeholders, including funeral directors, solicitors, and financial advisors.

What we’re looking for:

• Experience in in-memory fundraising and/or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent relationship-building and communication abilities.
• Knowledge of fundraising regulations, GDPR, and best practice.
• A creative, proactive approach and enthusiasm for working in the charity sector.

Why join us?

You’ll be part of an ambitious team with a bold five-year strategy and a commitment to putting supporters at the heart of everything we do. This is an exciting opportunity to make a real difference and help grow sustainable income for our vital work.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

The TSA is looking for an enthusiastic, knowledgeable, and experienced person to join our small but ambitious fundraising team. This is a key role at the TSA, with trusts and foundations an area we have identified for significant growth, while acknowledging the extremely competitive world the sector currently finds itself in for receiving such funding. 

It would suit a candidate with a strong track record in consistently delivering in a similar role. The charity has completed significant work in this area to get the foundations right for this role (Theory of Change etc.) 

The Trusts and Foundations Manager will be responsible for developing and delivering a successful trusts and foundations fundraising programme, securing both restricted and unrestricted income to support TSA’s services, research and strategic priorities. Working closely with colleagues across fundraising and the wider organisation, the post-holder will manage a varied portfolio of funders, from small charitable trusts to major grant-making foundations. In return, you’ll have the opportunity to have genuinely flexible working as part of a warm, empathetic and committed team. Every day, you will know that you are making a massive difference in the lives of thousands of people across the UK. 

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

We seek a strategic and relationship-driven Philanthropy fundraising professional with a passion for making a difference to young people’s lives. If you thrive on securing transformational gifts and building meaningful connections with high-value donors,  then YMCA England & Wales has an incredible opportunity for you to shape and lead our Major Giving programme as our new Senior Fundraising Manager (Major Giving).

About YMCA England & Wales

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

Fundraising at YMCA England & Wales has three pillars:

• Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships
• Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people
• Help YMCAs fundraise themselves by providing assets, propositions, and advice for local fundraisers.

The Role

As Senior Fundraising Manager (Major Giving), you will lead the development and implementation of an ambitious new Major Giving strategy to secure and maximise funds from high-net-worth individuals. Your focus will be on nurturing relationships with existing donors while identifying and engaging new prospects, driving initiatives including Giving Circles and Development Boards.

You will work closely with senior leadership, Trustees, and key stakeholders to craft compelling cases for support, aligning with YMCA’s ambitious new housing strategy and broader organisational goals.

Key Responsibilities

• Manage and grow a portfolio of major donors, developing tailored engagement strategies to inspire long-term support.
• Plan and execute donor stewardship activities, including bespoke events, face-to-face meetings, and personalised communications.
• Work with senior leadership and Trustees to build strong relationships with philanthropists and high-value supporters.
• Develop and deliver compelling proposals, impact reports, and updates to donors.
• Identify and research prospective major donors, developing strategies to engage them effectively.
• Implement YMCA’s ambitious Major Giving Strategy which projects an ever more important focus for this area.
• Oversee the Major Giving income and expenditure budget, providing accurate forecasts and performance reports.
• Collaborate with colleagues across fundraising teams to align strategies and maximise income opportunities.
• Ensure robust data management within the CRM database, adhering to GDPR and best practices.
• Work cross-functionally to develop new fundraising products and giving opportunities, ensuring high-value philanthropy is embedded across the organisation.

About You

We are looking for a highly motivated, strategic, and personable fundraising professional with a proven track record of securing major gifts. You will be confident in building relationships with high-net-worth individuals and passionate about delivering exceptional donor experiences.

You will have:

• Significant experience in major donor fundraising, with a track record of securing five- and six-figure gifts.
• Excellent relationship management skills, with the ability to engage and influence high-value supporters.
• Strong strategic thinking and planning skills, with experience in developing and implementing fundraising strategies.
• Exceptional communication and presentation skills, with the ability to create compelling cases for support.
• Budget management and forecasting experience, with a focus on data-driven decision-making.
• Experience working with senior stakeholders, including Trustees and senior leadership teams.
• Knowledge of philanthropy trends, donor motivations, and fundraising best practices.

Why Join Us?

• Be part of an ambitious and growing fundraising team, with the opportunity to shape and lead YMCA’s major donor programme.
• Work for a charity that makes a real difference in the lives of young people and communities across England & Wales.
• Enjoy a collaborative and supportive work environment, where your contributions are valued and celebrated.
• Competitive salary and benefits package, with opportunities for professional development.

If you are passionate about philanthropy and have the skills and experience to drive major donor fundraising at YMCA England & Wales, we would love to hear from you!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: Wednesday 18th March, 12pm

This application process will consist of 3 stages: Application, 1st interview and Assessment Centre (presentation task & interview).

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.

Role Summary

As a University Partnership Manager at upReach, you will play a vital role in securing and growing high-impact partnerships with universities committed to social mobility.

Reporting to the Head of Partnerships within the Income Generation and External Engagement team, you will be responsible for developing new strategic relationships, championing our partners' voices across upReach, and working closely with our Programmes Team to oversee a portfolio of university partners. You’ll lead stakeholder engagement, take ownership of partnership outcomes and work collaboratively across upReach with our marketing, impact and programme teams.

Core Responsibilities

You will play a critical role in advancing upReach’s mission by generating income and leading upReach’s University Partnerships strategy. Creating life-changing opportunities for our Associates through high-impact university partnerships. You will be directly supporting the organisation's strategic priorities: driving sustainable income growth, enhancing programme impact and expanding our reach as a national charity.

Given the expansive and dynamic nature of this role, the list of responsibilities is not exhaustive, but provides a clear overview of your primary areas of responsibility, ownership and impact.

The core responsibilities include:

Develop and Secure New Strategic University Partnerships

• Proactively identify, cultivate, and convert a pipeline of four and five-figure prospective university partners aligned with upReach’s mission and strategic goals.

• Lead high-quality prospecting and relationship-building activity, targeting income-generating partnerships that also deliver high-impact opportunities for Associates.

• Build strong relationships with key contacts at potential partners, including senior stakeholders within widening participation, employability, and careers teams, through regular in-person and virtual meetings.

• Deliver compelling, insight-driven proposals and presentations tailored to organisational priorities and demonstrating mutual value.

Stakeholder Representation and Engagement

• Act as a visible representative of upReach at key partner events, conferences, and roundtables, building relationships, showcasing our impact, and raising our external profile.

• Leverage social media strategically to spotlight partnership activity, amplify success stories and demonstrate the value of our partnerships in real time.

• Respond swiftly and professionally to partner and prospective partner requests, ensuring timely, accurate information and follow-up.

• Capture, report and disseminate key themes and insights from partner feedback, helping to inform decision-making and continuously improve the partnership experience.

Monitor and Grow Existing University Partnerships

• Responsibility for a portfolio of upReach’s existing university partners, ensuring effective stewardship of the day-to-day relationship with high satisfaction, sustainable renewal and growth.

• Set and monitor partnership goals and OKRs, leading regular reviews and performance reporting.

• Identify opportunities to deepen and broaden engagement with existing partners, including expanding partnership activities.

• Collaborate with the Student Attraction and Programme teams to engage the university in identifying & promoting the programme.

• Working closely with upReach’s Programme teams to ensure partnerships and programmes are delivered to a high standard.

• Lead on university partnership health reviews and mid-year partner reviews to ensure any issues are dealt with effectively, promptly and collaboratively.

Partnership Visibility and Impact

• Collaborate closely with Marketing & Communications to co-create high-quality content and campaigns that showcase our strategic partnerships through university guides, case studies, thought leadership, social media, and joint events.

• Lead on impact reporting for your partnership portfolio, using both data and compelling stories to evidence the outcomes of the partnership and drive continued engagement.

• Proactively identify and deliver opportunities for partners to amplify the voice of upReach; through our external events, fundraising opportunities and sharing social-media collateral that promotes our work.

Cross-Functional Collaboration and Innovation

• Collaborate with the Finance team to ensure timely and accurate invoicing and contracting for all University partnerships, supporting effective financial management.

• Maintain up-to-date and accurate records of partnership activity using upReach’s internal CRM and systems, enabling effective reporting, forecasting and stewardship.

• Uphold the organisation’s legal and ethical obligations, including data protection, charity law, and compliance with all relevant regulatory requirements.

• Manage and support a rotation of the Future Charity Leaders Programme, providing guidance, feedback, and development opportunities.

• Meet monthly with University Leads (the Programme Coordinator responsible for day-to-day university activities) to set partnership priorities, monitor stakeholder KPIs (onboarding, engagement), and deliver updates to universities.

• Contribute to the achievement of income targets aligned with upReach’s strategic goals, identifying and progressing opportunities to drive revenue growth.

• Engage fully in the annual appraisal process, setting ambitious, SMART objectives that align with organisational priorities and your personal development.

Skills and Experience

The ideal candidate for the University Partnerships Manager should display these behavioural skills:

• Strong track record of relationship-building, influencing, and delivering high-quality engagement with a range of stakeholders, ideally including senior university professionals.

• Excellent organisational and project management skills with the ability to manage multiple priorities and deadlines autonomously.

• Confident and pragmatic decision maker in a fast-paced environment, with an understanding of when to escalate situations and seek input appropriately.

• Proven ability to develop and implement partnership or engagement strategies that strengthen collaboration and deliver shared goals.

• Collaborative team player with experience supporting and working across diverse teams to deliver shared objectives.

• Excellent written and verbal communication skills, including confidence in preparing and delivering presentations and reports.

• Proficient in using CRM or data management systems to track engagement, manage pipelines, and generate actionable insights.

• Experience measuring and reporting on partnership impact, engagement, or value creation.

Desirable:

• Experience in university partnerships, fundraising, account management, or stakeholder engagement.

• Understanding of widening participation, employability, or student success strategies within a higher education setting.

• Experience collaborating with marketing or communications teams to create joint campaigns, content, or case studies that drive engagement.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Wednesday 18th March at 12pm.. 

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Respond is seeking an experienced and values-driven Psychotherapy Service Manager to lead our specialist psychotherapy service for autistic people, people with learning disabilities, and their families. 

This is a senior clinical leadership role for an experienced psychotherapist with strong service management skills and a commitment to psychodynamic, systemic and trauma-informed practice. 

About the Role 

You will: 

• Provide clinical leadership and day-to-day management of Respond’s psychotherapy service 

• Ensure high-quality, safe and effective therapeutic provision across London, schools and online 

• Lead on clinical governance, safeguarding, supervision and reflective practice 

• Support and develop the therapy team through coaching and compassionate leadership 

• Contribute to organisational strategy, service planning and partnership development 

You will hold a small caseload alongside management responsibilities and work closely with the Senior Leadership Team. 

About You 

You will be: 

• A qualified psychotherapist, counsellor or arts therapist with postgraduate training 

• Registered with a relevant professional body (e.g. HCPC, BACP, BPS, UKCP) 

• Experienced in psychodynamic and/or systemic practice 

• Experienced in working with autistic people and/or people with learning disabilities 

• Confident in leading teams and managing services 

• Knowledgeable about trauma, abuse and safeguarding 

Experience of clinical supervision, reflective practice or organisational safeguarding leadership is desirable. 

Why Join Respond? 

• A respected specialist organisation with a strong trauma-informed ethos 

• A collaborative, reflective and supportive working culture 

• Opportunities to shape and develop a growing service 

• Flexible working arrangements and ongoing CPD 

If you’d like to find out more about this role, please read through the job description and person specification.

When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.  

Role Purpose:

Working closely with the Director of Programmes to manage and help develop a portfolio of funds across Access’s enterprise grant, blended finance and capacity building work, the role holder will be the day-to-day point of contact for a portfolio of social investors, enterprise grant providers and other organisations funded by Access.

It is anticipated that this role holder may particularly specialise in the management of enterprise development funds, and those that are more local (place-based) throughout England.

The role will balance responsibilities including supporting and assessing funding proposals, managing performance via regular data submission and meetings, providing support from within and beyond Access’s own team, supporting peer learning between delivery partners and seeking to ensure that lessons and experience across Access’s programmes are maximised.

You will be part of a small organisation of around 15 people that take a flexible, collaborative and trust-based approach to work.

About Access – The Foundation for Social Investment

Access – the Foundation for Social Investment works to make sure that charities and social enterprises can access the finance they need to sustain or grow their impact.

Our mission is to use a range of tools – from grants to investments – to help charities and social enterprises grow their trading income, strengthen their resilience, and access social investment that works for them.

We are building a social investment market fit for the future – one that delivers the right kind of finance to grassroots organisations, particularly in underserved places and communities.

We do this by:

• Funding blended finance and enterprise development programmes in England.
• Sharing knowledge and data and translating it into practical insight that others can use.
• Mobilising others who share our goal of making capital work for communities.

Our values:

• We’re part of a much bigger team – we work alongside our partners, strengthening collective efforts to accelerate change
• We are curious, open and honest – our knowledge is for sharing and we don’t shy away from difficult questions
• We are not looking for quick fixes – we focus on the deep work of long-term systemic change

Key Responsibilities:

 Relationship Management

• Be the day to day point of contact for a portfolio of organisations who are applying for funding and/or delivering Access’s programmes.
• Build strong productive and supportive working relationships with delivery partners, in a spirit of collaborative endeavour and learning.
• Maintain comprehensive and clear records on Access’s systems of the status of the relationship and any key questions or issues which are currently being addressed.
• Seek to build an understanding of the underling impact of the delivery of our funds on the work of the charities and social enterprises they exist to support.

Performance Management

• Following an agreed pattern and schedule, regularly meet and speak to the delivery partners to receive updates on performance, and key issues.
• Ensure robust financial management of funds, including monitoring deployment targets of partners, managing budgets and the process for drawing funds from Access.
• Ensure that regular performance data is submitted to a high quality and in an agreed format with each delivery partner. Perform checks to ensure accuracy and check understanding with the delivery partner.
• Ensuring the uploading of data into Access’s management systems and producing the required performance reports for internal and external use.
• Use this performance data to analyse performance within each delivery partner and across the portfolio, including supporting the publication of a quarterly dashboard. Work closely with colleagues to identify trends and understand reasons for those trends.
• Work with delivery partners to address areas of under-performance, escalating issues where necessary to the Director of Programmes and Access committees.

Guidance and Support

• Use performance data and insight from different partners within the portfolio to identify opportunities to support partners with, for example, peer support around areas of good practice.
• Offer expertise within Access and across partner organisations to support delivery partners in particular aspects of their work.
• Where challenges are common across many delivery partners, work with colleagues and the Director of Programmes to develop shared solutions, tools, or learning resources which might address those challenges.
• Support the design and delivery of external events, including peer-learning events.

Facilitating and supporting decision making

• Reviewing and co-developing plans and proposals in collaboration with partners.
• Writing papers including assessment papers for Access committees, presenting clear information and context to aid understanding and decision making.
• Present analysis based on performance data and qualitative insight to inform decisions within the team about ongoing relationships with delivery partners.
• Actively participating in the peer-review of assessment papers produced by other colleagues in the Programmes team.

Supporting learning and programme design

• From data and insight gained through performance management, work with colleagues across Access to identify common themes within the portfolio to aid Access’s learning and influencing objectives.
• Work with the Director of Impact and Evaluation to analyse performance data and make it available for publishing in various forms.
• Based on learning gathered across the portfolio within the Programme team and across all of Access, work with the Director of Programmes to identify how programmes can be improved and developed.

Skills and Experience:

 Knowledge & Experience

• Experience of managing complex relationships with multiple stakeholders, of setting and monitoring KPIs, holding delivery partners to account and seeking continual performance improvement.
• Familiarity with using Excel, and databases and/or CRM systems for managing large quantities of data, including bulk uploading and creating reports to aid analysis.

Skills & Abilities

• Ability to build strong collaborative working relationships with partners at all levels including Trustees, CEOs and delivery teams.
• Ability and inclination to manage large quantities of data and work with partners to ensure that data quality is high.
• Ability to evaluate, synthesize, and communicate insights from dense or technical documentation.
• Ability to produce clear and succinct written communications for partners and committees.
• Confident in verbal communication and presentation.
• Highly numerate.

Personal Style & Behaviour

• Enthusiastic learner.
• Practical and rigorous.
• Demonstrates clarity of thought and communication.
• Curious and creative thinker – enjoys uncovering trends, challenges and opportunities, and presents practical solutions rather than problems.
• Collaborative.
• A passion for supporting charities and social enterprises.

Desirable

• Experience of working within or with charities and social enterprises
• Experience of managing data relating to social impact.
• Experience of investment structures.
• Experience of local partnership structures or place-based working.
• Experience of enterprise development activity.
• An ability to use and scrutinise complex financial models.
• Ability to travel around England when required.
• Excellent IT skills across a range of platforms.

How To Apply

Please submit your CV and Cover Letter (up to one page A4) to Careers4Change – see website

Equal Opportunities

Access is committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

• We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.
• As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.

Job title: Programme Manager

Location: Hybrid with at least one day in the Access office near Old Street, London (currently Tuesdays)

Reporting To: Director of Programmes

Contract: Full time permanent

Salary: £45,061

Date Closes: Thursday 5th March 2026