Customer relationship manager jobs
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for a Head of Institutional Relations (maternity cover) to lead our engagement with institutional donors, programme partners and allies in the UK. This is a fantastic opportunity to lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.
Background Information and Purpose of Post
The Head of Institutional Relations leads HI’s engagement with institutional donors, programme partners and allies in the UK, working closely with colleagues from across the global HI Federation, including our country programmes and our technical departments.
You will lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. This will involve managing relations with a wide range of actors, building our profile and responding quickly and effectively to opportunities. You will oversee and strengthen our compliance with donor requirements, ensure our programmes are effectively supported to implement grants and consolidate our capacity to bid for and manage commercial contracts.
As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.
Main Duties and Responsibilities
Leadership and management
- Implement our ambitious plan for institutional relations, staying aligned with the organisation’s objectives and responding appropriately to the external environment.
- Contribute to the implementation of the network-wide institutional funding strategy.
- Lead, empower and motivate your team to achieve their goals, providing support as needed.
- Manage the team budget, including planning, phasing and forecasting in line with the organisation’s financial procedures.
- Participate as an active and constructive member of the Leadership Team, promoting a positive culture, modelling excellent behaviour and supporting cross-organisational initiatives.
- Provide timely and accurate reporting to the Chief Executive, trustees and Federation as required.
Institutional Relations
- Lead the team in ambitious engagement strategies for all donors in the portfolio, particularly the FCDO, Start Network, Australian DFAT and Irish Aid, strengthening existing relationships and, where appropriate, developing new ones.
- Ensure the team develops and maintains expertise on UK donor priorities, expectations and compliance requirements and is proactively analysing, interpreting and sharing this knowledge internally with relevant colleagues across the Federation.
- With your team, build the ability of our country programmes to engage with our donors locally and to comply with donor requirements, including through training.
- Oversee the process of identifying, analysing and sharing new funding opportunities with relevant colleagues, taking a lead when needed on coordinating large multi-country/framework bids to our donors.
- Maintain a network of contacts at other organisations and, working closely with operational and technical colleagues, build relationships with potential partners, including supporting the development of consortia for new bids when required.
- Contribute to building HI’s capacity to bid for and manage commercial contracts, including frameworks.
- Support the team with risk-based contract analysis and negotiation, due diligence and donor compliance.
- Ensure your team is delivering timely and high-quality reporting and grant/contract management, including follow-up of payment requests and tracking.
- Oversee the team’s information management tools and champion HI-wide internal processes and tools such as the CRM.
- Participate in the Bond Disability and Development Group, including supporting its influencing to promote greater emphasis on disability inclusion by the UK Government.
- Monitor and respond to threats and opportunities relating to the UK aid budget and aid policy, as well as for other donors in our portfolio where capacity allows.
- Support your team, the Chief Executive and technical colleagues to engage appropriately with other relevant networks in the UK to influence the UK government and raise HI’s profile (e.g. on specific crisis contexts, the impact of counter-terrorism legislation, health, education, humanitarian mine action, climate change etc.).
- Contribute to engaging with the Start Network and implementing our Start Network strategy.
Other duties
- Maintain a positive and collaborative working relationship with HI UK colleagues and the Federation’s institutional funding, operations and advocacy teams.
- Represent the organisation at relevant external events and meetings.
· Keep abreast of developments within the sector by liaising with counterparts in other NGOs and relevant networks.
- Keep up to date with any relevant changes in legislation, regulatory procedures, innovation, best practice and industry standards.
- Any other activities commensurate with the level of the post, as may be required.
Person Specification
We genuinely value diversity and are looking to build a team of people with a wide of range of personal and professional experience. If you don’t meet all of the criteria listed below but feel you would be a good candidate for this role, please apply. If you would like an informal conversation about this, please do send us an email or call us – we would love to hear from you.
Essential criteria
· Substantial relevant experience with INGOs, including at least five years’ experience managing strategic relationships with donors, partners and/or networks.
· A track record of securing and managing institutional income.
· Good knowledge of the FCDO as a donor and influencing target.
· Excellent management skills, including the ability to provide appropriate support and to develop colleagues’ capabilities.
· Excellent relationship-building, networking and negotiation skills, both internal and external, and at a variety of levels.
· Demonstrated capacity to design and deliver high-quality proposals, reports and briefs.
· An entrepreneurial thinker with a strong ability to identify opportunities, cultivate prospects and achieve strategic aims.
· Ability to carry out sound strategic analysis, identifying key trends and producing clear summaries from complex information.
· Good understanding of project design, programme quality and effective delivery.
· Excellent planning skills and an ability to work under pressure, to prioritise and to meet standards and deadlines.
· A collaborative and team-oriented approach with strong self-motivation.
· Ability to work effectively in an international and multicultural organisation.
· Willingness to travel and to work outside of office hours when necessary.
· Good IT skills (Word, Excel, PowerPoint, Outlook, Teams).
· Excellent written and verbal communication skills in English.
· Commitment to creating and maintaining an inclusive and protective environment for everyone that comes in contact with the organisation.
Desirable criteria
· A track record of securing and managing funding from, building relationships with and influencing DFAT and/or Irish Aid
· Good knowledge of the Start Network
· Experience of bidding for and managing commercial contracts for humanitarian and development programmes.
· Experience of cross-organisational leadership.
· Understanding of key humanitarian and development issues.
· Understanding of and experience of advocacy or campaigns, including working with the UK political system.
· Experience of developing NGO or academic partnerships.
· Lived experience of disability or from one of our countries of operation.
· French-language proficiency.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you declare a disability and you meet the minimum requirements for the role, we will offer you an interview to demonstrate your skills. In the event that we receive a high level of applications for a role, we will invite those applicants who best meet the person specification.
Registered Charity
21 - 50
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for an Individual Giving Lead to manage a portfolio of online and offline direct marketing campaigns, leading the delivery of these from end to end. This will include cash appeals, regular giving appeals and potential line management of the Individual Giving Fundraiser.
This is a Portsmouth based role with 60/40 hybrid working but alternative arrangements can be discussed.
The Charity
An inspiring and passionate social welfare charity dedicated to helping those most in need from elderly care to mental health with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a community orientated work culture, offering fantastic benefits including 7% pension, six weeks holiday and more. They have a staff of c100 people and secured over £13m last year.
The Role
- Develop and deliver the Regular and Individual Giving plan achieving sustainable income growth.
- Contribute to shaping the strategic direction of the charity by working with the Director of Fundraising to ensure key objectives are met.
- In collaboration with the Data Lead, ensure the CRM System is fit for purpose and supporting all individual giving activities and accurate donor information is being recorded.
- Manage Individual Giving income and activity targets in consultation with the Director of Fundraising.
- In time line manage the Individual Giving Fundraiser.
The Candidate
- Previous experience in a comparable role for at least 2-3 years
- Experience line management experience
IMPORTANT NOTE
Please note applications are being considered on a rolling basis so do get in touch ASAP to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Thank you!
Salary: £35,624 - £45,802
Contract: Full-time, Permanent
Location: Remote - home based
Closing date: 27th February
We’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.
In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.
You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.
To be successful as Supporter Care Manager, you will need:
- Experience leading a customer or supporter-facing team in a fast-paced environment
- Strong stakeholder management and communication skills
- A proactive, solutions-focused mindset with the ability to drive service improvements
- Confidence managing processes, performance, data and reporting
If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.
Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2855JP
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Figurative
Figurative is a new organisation, and this is a brand new role. Our mission is to bring new funding capital to the cultural and creative sectors, and to deploy it in ways that optimise for social impact and for sector sustainability.
We bring together deep expertise through Arts & Culture Finance (formerly part of Nesta) and New Philanthropy for Arts & Culture to unlock new and innovative ways of funding and supporting the UK’s arts ecosystem.
Figurative manages three investment portfolios that have supported over 60 organisations and raised more than £30 million in investment capital over the last decade.
About this role
Culture and creativity are essential to human flourishing, yet the financial models supporting them are in need of a serious reimagining. Public subsidy is declining in real terms, traditional philanthropy can't fill the gap, and commercial investment often doesn't align with how cultural and creative sector organisations work best.
Figurative exists to create a third way: impact investment that brings new capital to culture and creativity, while respecting what makes the sector special. But scaling a genuinely new funding model requires more than good intentions - it needs robust infrastructure, diversified capital sources, and deep credibility with the organisations we exist to serve.
This is a unique opportunity to join Figurative in its infancy, and to take responsibility for growing Figurative from £30m to £100m+ over the next 3-5 years. Your work will directly enable cultural organisations to access capital they couldn't reach through traditional routes - capital that allows them to take creative risks, sustain their missions, and amplify their social impact without compromising their values.
You will be joining a dynamic, inclusive, collaborative team that is committed to learning on the job, and in the open. This involves testing out new ideas, and finding partners who are keen to explore innovative ways in which their money can be used to bring about their desired outcomes through the power of culture and creativity.
Key Responsibilities
The Development Director will:
- lead our efforts to raise money into our own parent charity, from primarily new sources;
- support the CEO and investment team to raise investment capital (which may take the form of repayable grants) into our investment funds;
- lead our efforts to support organisations in the sector to raise philanthropic giving as a source of income for themselves, particularly focused around place (including the development of our existing Arts Council funded place-based philanthropy networks) and social impact (including our Big Give Arts for Impact match funding campaign);
- develop and implement our place-based strategy, which will aim to demonstrate the power of blended finance.
The Development Director will be a member of the senior leadership team and report directly to the CEO, working closely on strategy and communicating strategic priorities and progress to existing and potential grant funders (into Figurative) and investors (into our funds); whilst providing philanthropic expertise to cultural organisations and partners to optimise social impact and sector sustainability.
In this role, the successful candidate will have to be/demonstrate:
- Strategic infrastructure builder: Proven track record designing and implementing fundraising/investor relations systems and processes in growth-stage organisations - not just using existing ones.
- Financial literacy: Comfortable with impact investment concepts, fund structures, and articulating risk/return/impact trade-offs to sophisticated investors. You can speak credibly to family offices and institutional investors, not just traditional arts funders.
- Cross-sector translator: Ability to articulate culture's value to investors whose primary focus is climate, social impact, or economic development. Fluency in making the case for why culture matters to non-arts audiences. Ability to build and manage partnerships across philanthropy, commercial creative industries, and the public sector, navigating complex stakeholder environments with diplomacy and credibility.
- Cultural sector credibility: Deep understanding of how arts organisations operate, their funding challenges, and why they might be sceptical of intermediaries. Genuine commitment to supporting sector sustainability, not extracting from it.
- Proposition development: Ability to craft compelling narratives for complex funding models. You can explain why impact investment in culture is different from traditional philanthropy and why it complements (rather than competes with) existing funding.
- Scale-up mentality: Comfortable moving from £30m to £100m+ - you understand what infrastructure and processes are needed at different stages of growth.
Core Skills
Essential:
- Strategic Philanthropic Fundraising: Demonstrated ability to design and execute philanthropic fundraising strategies aligned to mission-driven objectives, including multi-year funding pipelines and donor portfolios
- Major Donor and High Net Worth Engagement: Proven experience cultivating and stewarding relationships with, and securing gifts from high net worth individuals, family offices, and trusts and foundations, and confidence engaging sophisticated donors around arts and the creative industries.
- Foundations and Institutional Giving: Strong capability in identifying, soliciting, and managing relationships with foundations, philanthropic trusts, and institutional funders in the UK and internationally.
- Cultural and Creative Philanthropy Expertise: Demonstrated knowledge of arts and cultural fundraising ecosystems, including experience working with artists, cultural organisations, and creative industry stakeholders, to aid in the development and delivery of place-based philanthropic initiatives.
- Relationship Management and Stewardship: Advanced relationship management skills, including donor stewardship, reporting, and long-term engagement, ensuring trust, transparency, and repeat support
- Proposal Writing and Funding Submissions: Strong written communication skills, with a track record of producing high-quality funding proposals, pitches, grant applications, and tailored donor materials
- Stakeholder Engagement and Representation: Confidence representing the organisation externally at events, briefings, and convenings, including presenting to boards, donors, and advisory groups.
- Data-informed Fundraising and CRM Use: Competence in using CRM systems and fundraising data to track prospects, manage pipelines, and inform strategy, with attention to compliance and good governance
- Project Management and Delivery Strong organisational and project management skills, enabling delivery of fundraising campaigns, events, and reporting requirements on time and to a high standard.
- Judgement, Discretion and Ethical Practice: High level of professional judgement, discretion, and integrity when handling sensitive donor information, complex funding arrangements, and reputational considerations
- Leadership and Team Management: Proven ability to lead and develop teams, work effectively with Boards and senior stakeholders, and collaborate within the wider organisational structures. Experienced in managing direct reports, aligning team delivery with organisational priorities and maintaining strong internal relationships.
Desirable:
- Experience in impact investing, social finance, or blended finance - ideally in a growth/scale-up phas
- Existing relationships with family offices, climate investors, or foundations exploring innovative funding models
- Understanding of place-based funding partnerships and multi-stakeholder models
- Track record of investor diversification - successfully broadening an organisation's funding base
What We Offer
- Salary: £55,000 - £65,000 FTE, depending on experience
- Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK.
- Reports to: CEO
- Hours: 3 days/ week (0.6 FTE)
- Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK.
- Benefits:
- 25 days annual leave + bank holidays + ability to buy additional holiday
- Pension (Employer Contribution 8% + a further 4% where the employee contributes 4%
- Life Assurance
- Post probation - Private health and dental insurance
Making an Application
To apply for this role, please submit your application below before midnight Sunday 22nd February 2026. Please include a one-page cover letter covering the following questions
- What are the main challenges you think Figurative will have to navigate within this phase of development
- What are the most important messages to convey to existing and potential stakeholders about Figurative’s mission and motivations?
First interviews will be held virtually on Wednesday 4th March 2026.
Second interviews will be held in person in our London offices on Thursday 12th March 2026.
We welcome applications from people of all backgrounds and particularly encourage those who are underrepresented in the investment sector to apply.
Please note that we actively screen for AI-generated applications. We are looking for authentic, personal responses that reflect your own experiences and motivations.
I look forward to hearing from you
Francesa Sanderson
CEO
Registered Charity
11 - 20
We want to see a thriving, inspiring cultural and creative sector generating far-reaching social and economic impact.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Area Manager
Hours: 30 hours per week (4 days) which may include Saturdays
Locations: Biggleswade, Hatfield, Hemel Hempstead, Hertford, Hitchin, Letchworth Garden City, Stevenage and Welwyn Garden City
Other Requirements: The jobholder must be mobile and have a car. All travelling expenses will be reimbursed.
Key Responsibilities:
- To assist and cover for the Area Manager during periods of annual leave or absence
- To provide cover in Willow retail shops, managing Assistant Manager(s) and Volunteers, including the recruitment and retention of a motivated team of volunteers.
- To ensure income and profit maximisation through maximising donations, preparation of items for sale, sales and disposals of un-saleable items to trade merchants
- Achieve sales and profit targets in order that we are able to increase the number of Special Days for seriously ill young adults
- To achieve the optimum price for all donated stock.
- To maximise sign-ups for Retail Gift Aid and ensuring full records are maintained for donations under this scheme.
- To control shop expenditure in line with budget, applying Willow policies for purchasing at all times.
- To manage customer and donor engagement ensuring the best possible relationship with Willow.
- To manage the physical appearance of the shop maintaining high standards of shop merchandising and visual layout, controlling stock density and rotation systems, ensuring that it is inviting to customers and safe for customers, staff and volunteers at all times.
- To contribute to the development of retail through innovation, ideas and creativity, feeding back all team ideas to the Area Manager and Head of Retail.
- To demonstrate understanding of Willow’s purpose and activities striving to improve brand awareness and communicate key messages in order to raise the charity’s profile.
- To complete all shop administration including cash handling and banking functions accurately and to deadline, ensuring company policies and procedures are adhered to.
- To plan and organise daily workload for team, encouraging effective communication, setting objectives and fostering a positive team spirit.
- To ensure that trading standard regulations are adhered to at all times.
Generic responsibilities:
- To ensure all duties are carried out in a manner which promotes Willow’s equality and diversity policies
- To promote a health and safety culture within the workplace, observing all health and safety rules and procedures and all attend training courses as required
- To ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
- To ensure all information is maintained in accordance with the Data Protection Act
- To manage personal resources and own professional development
- To undertake other duties, commensurate with the post, as required
Travel requirements:
- To attend Shop Managers’ meetings and training sessions as required.
Unsocial hours requirement
- To work on Saturdays (and by prior agreement Sundays) as required within normal rota’d duties.
Person Specification
Knowledge
- An appreciation of the value of things
- Understanding of stock management
- Ability to use word and email
- Ability to plan and organise own and teams work load
- An affinity with Willow’s objectives and activities
Skills and abilities
- Accurate, Conscientious and self-motivated
- Ability to work on own and use initiative and make decision
- Good communication skills at all levels
- An artistic streak, eg flair for display
Experience & qualifications
- GCSE Maths and English or equivalent literacy and numeracy skills
- Experience of managing a team in a retail or charity sector
- Experience of working within the voluntary sector
- Understanding of health and safety and trading standards
Registered Charity
51 - 100
To create precious memories and experiences for young adults with life threatening illness and those close to them.
The client requests no contact from agencies or media sales.
Thank you!
The Organisation
Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education.
While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground.
Our approach focuses on improving both access to education and the quality of education systems, while supporting the wider wellbeing of students, families and communities. We work in partnership with state education systems to deliver sustainable, long-term impact.
By addressing educational needs both in and beyond the classroom, Together We Learn aims to create lasting change for children and communities across Ethiopia.
The Role
As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations.
The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise.
The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis.
Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills.
Responsibilities
Team Leadership
- Line manage the Programmes Manager, Sponsorship Coordinator and interns.
- Collaborate with the Ethiopia Country Director and the staff or Together We Learn-
- Ethiopia on programme delivery.
- Deliver the organisational strategy.
Deliver High Quality Programmes
- Monitor delivery of activity plans related to projects, sponsorship and school linking.
- Track programme finances against budgets.
- Support the UK staff in their programme roles.
Finance and Operations Management
- Steward Together We Learn’s finances, including reconciling accounts, managing the finance database and tracking performance against the forecast and fundraising plan.
- Due diligence checks on Ethiopian partner finances.
- Prepare annual accounts for examination and develop the annual report for Charity Commission submission.
- Governance duties and other finance admin.
Fundraising
- Reporting and applications to trusts and foundations.
- Stewardship of donors and fundraisers.
- Oversight of the annual online fundraising campaign.
Communications and Stakeholder Engagement
- Quarterly supporter newsletters.
- Posting regular updates on our social media platforms.
- Maintaining the website content, including blog updates and basic SEO management.
The job of a CEO is hard to define, especially in a small charity, so the list above covers the key areas but is not exhaustive, and other duties may be required.
Person Specification
This role requires someone with excellent time management and interpersonal skills. The ideal candidate will have experience managing teams in a development or small charity environment, as well as significant experience managing finance systems, fundraising and having oversight of multiple programmes.
Essential Experience & Competencies
- Energetic and self-motivated individual who shares our mission.
- 3+ years of team leadership or experience in a senior management role directly responsible for staff and high-level reporting. Ability to provide positive, hands-on leadership to a small team of experienced and motivated individuals.
- 3+ years of financial management, including full-cost budgeting, tracking and reconciling finances, and reporting against forecasts and spending plans.
- 3+ years of proven experience in fundraising, a successful track record of securing and reporting on significant grants as well as maintaining positive funder relations.
- Experience working overseas in an international development or education context or working closely with overseas partners in the same sectors.
- A practical, collaborative and adaptable approach with good problem-solving skills.
- Excellent time management and organisational skills.
- Strong and adaptable communication skills, both written and verbal, to support sensitive cross-cultural working and inspire funders and supporters.
- Fluency with MS Office programs, gmail and shared drives.
Desirable Experience & Competencies
- Lived experience of Ethiopia, or of a comparable context, such as the Horn of Africa or East Africa, or a strong personal or professional connection to Habesha or other African cultures.
- Degree or master’s in international development, or similar field of study.
- Office management experience.
- Project delivery or programme management experience, especially in a small charity, international development or education context.
- Experience reporting directly to board level.
- Experience increasing online engagement or driving new donor recruitment.
- Familiarity with a CRM system (e.g. Salesforce).
Equal Opportunities
We value the benefits of a diverse team and encourage applications from candidates of all backgrounds. We particularly welcome applications from people with lived experience of the Ethiopian context, or from the African diaspora, for the knowledge and cultural insight they can bring to our work.
Flexible Working
Together We Learn operates a hybrid working style, where you will spend at least one day a week in the office. We find this regular face-to-face time beneficial as a small team, enabling positive collaboration, peer support and engagement with all areas of the organisation’s work. Other hours can be worked remotely or in the office according to individual preference.
You will be responsible for your own time management but must complete the majority of your work within office hours to ensure consistent management and collaboration with colleagues. This includes staff from our partner charity in Ethiopia (time zone GMT+3/ BST+2).
Ideally, we are looking for a candidate to work full-time; however we will consider an 80% part-time role or job share applications, for the right candidate. If you are applying for a job share, please clarify which responsibilities are best aligned with your abilities.
Please note that this post is subject to a satisfactory DBS check, and the successful candidate must have the right to work in the UK.
Application Process
To apply for this role, please submit a cover letter and CV by midnight on 8 March 2026.
The cover letter should explain how your experience and skills meet the criteria required for the role.
First-stage interviews will be held online during the week commencing 16th March, with second-stage in-person interviews at our London office during the week commencing 23rd March.
Role to start date from 13th April 2026.
We regret that we are not able to provide feedback on applications that are not shortlisted for interview.
Use of AI
We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience.
We look forward to hearing from you!
Thank you!
Harris Hill is delighted to be working in partnership with Pennies, an award-winning non-profit organisation that makes everyday giving easy through digital micro-donations at the point of sale.
Pennies works with leading brands across retail, hospitality and payments, enabling customers to donate small amounts that collectively create a huge impact for charities. It’s a unique model that sits right at the intersection of commercial partnerships, technology and social good.
We are recruiting two Business Development Managers, making this a brilliant opportunity for individuals who enjoy a corporate, partnership-led environment and want to apply those skills within a mission-driven organisation. It’s very much a “best of both worlds” role — offering exposure to commercial growth and senior stakeholders, while staying close to the charity sector.
Key responsibilities
- Build and manage a pipeline of new commercial partners, taking a consultative, relationship-led approach to business development
- Manage and grow a portfolio of existing partners, identifying opportunities to deepen relationships and increase impact
- Lead partnerships from initial conversations through to implementation and launch, working closely with internal teams and external stakeholders
Who we’re looking for
- Experience in business development, partnerships or account management, gained in either a commercial or non-profit setting
- A confident relationship-builder who enjoys working with senior stakeholders and managing multiple projects simultaneously
- Commercially minded, curious and motivated by purpose, with a genuine interest in using business skills to drive social impact
Salary: £37,500 – £42,500 per annum (dependent on experience)
Closing date: 23rd February
Please note: CVs will be reviewed on a rolling basis, so early applications are strongly encouraged.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
I’m thrilled to partner with Pennies, to find their new Partner Marketing Manager, who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth.
Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities, we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge.
This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness.
The ideal candidate?
I’m looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I’d love to hear from you!
- Hybrid working – home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home.
- Salary £37,500- £42,500
- 28 days annual leave, plus bank holidays.
- Regular team off-site days and social activities.
- Fantastic personal and professional development opportunities. Access to working with influential leaders.
Firm closing date: 9am Wednesday 18th February. Please apply now for more information.
Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
** To read the full job description and submit your application and CV, please visit the Vacancies Page on the Libraries Unlimited website **
Senior Fundraising & Business Development Officer – (Job ref: FBD001)
Salary: £28,800 gross per annum (£36,000 FTE)
Hours: 29.6 hours over 4 days (working pattern to be discussed with successful candidate)
Location: Hybrid (home working and Exeter Library)
Closing date: 9am, Monday 2nd March 2026
Interview date: Thursday 19th March 2026 at Cullompton Library
We’re one of Devon’s biggest charities, with a passion for enriching the lives of local people and communities through the power of reading. We’re looking to continue our success of generating income to support our charitable activities, and so if you also have a record of success, and a passion for what we do, then we’d love to hear from you. In return we can offer:
- 24 days holiday per year, plus Bank Holidays, rising to 26 days after 5 years’ continuous service
- Pension – defined contribution pension scheme with matched employer contributions of up to 6%
- Enhanced maternity and shared parental pay / Enhanced paternity pay
- Free, confidential Employee Assistance Programme offering practical and emotional support by phone and online
- Access to free and discounted tickets to live music, comedy, theatre and sports events in the UK via Tickets for Good
- Cycle to Work Scheme/ Employee Benefits Scheme with Extras Discounts
** To read the full job description and submit your application and CV, please visit the Vacancies Page on the Libraries Unlimited website **
The client requests no contact from agencies or media sales.
Thank you!
The Community Fundraising Team is an integral part of the Charity Fundraising Portfolio, by supporting a diverse range of inspiring supporter led fundraising activities. It is an exciting time to join the Team, as we plan for 25/26.
You will be one our 6 Regional Community Fundraisers, based across the UK. Covering Yorkshire, Northeast and Northwest of England, you will focus on our key audiences of Individuals, Supporter Groups, Community organisations, Regional Corporates & Volunteers. Through the provision of exceptional stewardship & fundraising support, you will engage the community, maximising opportunities to raise funds in the Region. You will make the most of your boundless energy & creativity to inspire our community and will be the regional driving force, ensuring our Supporter Groups continue to thrive, & our annual Community Fundraising Campaigns including, The Big Bake & Twilight Walk Own Walks are a success.
You will be passionate about the Role and in supporting the delivery of our strategic plans and objectives across the Region.
WHO WE'RE LOOKING FOR:
You’ll be a talented and highly motivated individual with a proven track record in community fundraising. With a “can do” approach, passion and enthusiasm, you’ll inspire and motivate our supporters. You will work tirelessly to ensure that they receive the best possible experience and see themselves as an integral part of our community. You will be confident in juggling a myriad of competing priorities and work well under pressure to meet deadlines. With exceptional communication skills & the ability to build relationships with a range of stakeholders, you will be creative & agile in your approach in making the most from a fundraising opportunity.
KEY ACCOUNTABILITIES:
Developing & implementing a Regional Community Fundraising Strategy 25/26.
· Achieving agreed regional fundraising KPIs & contributing to the overall delivery of annual fundraising budgets and targets.
· Recruiting, building and maintaining relationships with the Community across the Region. Aiming to increase their fundraising and encourage their ongoing participation in events and activities. This may be through community fundraising or using our fundraising products or initiatives.
· Recruiting, training and managing a network of regional volunteers who will support activity in the Region.
· Working collaboratively across the wider Charity Team to identify fundraising opportunities & maximise income in the region.
· Keeping our CRM fully up to date with information about our supporters and their activities. Using that data to understand what motivates our supporters in order to provide excellent stewardship.
Registered Charity
51 - 100
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.
The client requests no contact from agencies or media sales.
Thank you!
We are recruiting for a User Experience (UX) Designer to join the Digital Team on a 23-month Fixed Term Contract.
This is an exciting opportunity to join The National Lottery Community Fund as a UX Designer.
In this role, you’ll be discovering user needs, analysing, and sharing insights with colleagues as well as designing new user experiences and user interfaces for both testing with customers and live deployment. Using techniques that vary from sketching on paper to ‘sketching in code’. You will also build digital design assets ready for use by a developer.
You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, researchers, developers, and colleagues across the Fund to design solutions that meet user needs and reflect our values.
You will join a thriving group of designers who love sharing knowledge and experience. We will offer you support to widen your design skills, and opportunities to take part in training and communities of practice.
The responsibilities of the job include:
- Design user-centred experiences from concept to implementation
- Use research, feedback, and analytics to inform and improve designs
- Create wireframes, user flows, prototypes, and high-fidelity UI designs
- Translate designs into accessible, responsive HTML & CSS prototypes
- Work collaboratively with designers, developers, and researchers
- Conduct testing and iterate based on feedback
- Contribute to and evolve our design system
Interview Date: Virtual interview – week beginning 23 March
Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.
We will talk to you about where you are based and your working pattern if you get the job.
If you would like an informal conversation about the role specifically, please contact the Hiring manager: Anna Klepacka.
Any questions about the recruitment process, please email the recruitment team.
How to apply
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
- Significant experience designing in complex organisations, ensuring effective and user-centered service delivery.
- Excellent prototyping skills to bring complex ideas to life at any fidelity.
- Solid working knowledge of HTML and CSS.
- Significant experience with design tools like Figma.
- Experience applying WCAG standards in real-world projects.
- Ability to work collaboratively in an agile, fast-paced environment.
- Ability to tailor communication to stakeholders' needs and work with them to build relationships while also meeting user needs.
Desirable Criteria:
- Experience working with a range of CMS and CRM platforms
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Non Charity Employer
501 - 1000
It starts with community.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a Community Fundraising Manager to lead a regional team to develop and deliver a proactive community fundraising programme for an incredible social welfare charity.
This is a hybrid role with options for other arrangements open for discussion.
The Charity
An inspiring and passionate social welfare charity dedicated to helping those most in need from elderly care to mental health with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a community orientated work culture, offering fantastic benefits including 7% pension, six weeks holiday and more. They have a staff of c100 people and secured over 13m last year.
The Role
- This is a brand new role to lead and develop a great team of three regional community fundraisers.You will:
Develop and deliver the Community Fundraising plan across the UK, ensuring consistency while adapting to regional and national needs.
- Expand and strengthen fundraising activities in partnership with Regional Engagement Officers, supporting income growth, knowledge-sharing, best practice, and compliance with governance and regulations.
- Drive the strategic growth of community fundraising, maximising income from donations, merchandise, Lottery, and volunteer engagement.
- Ensure your direct reports are supported in their career development, providing access to training and development opportunities as appropriate.
The Candidate
- Previous experience in a comparable role with line management experience of a small/large team
- Experience of working with CRM databases including Raisers Edge
IMPORTANT NOTE
Please note applications are being considered on a rolling basis so do get in touch ASAP to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Thank you!
Want to use your Raiser’s Edge skills in a supportive fundraising team where accuracy and data expertise genuinely make an impact?
We are looking for a Donor Data & Processing Assistant to join a busy fundraising team and ensure donations are processed accurately and donor records are maintained to the highest standard. This is a fantastic opportunity to play a key role in supporting income generation for a charity that makes a real difference.
Donor Data & Processing Assistant (Donation Processing / Raiser’s Edge)
Rate: £17.44 per hour
Contract: Temporary upto March
Hours: Part-time, 15–22.5 hours per week (flexible pattern)
Location: North London (hybrid – 1–2 days per week in the office)
Closing date: Ongoing – early applications encouraged
What you’ll be doing
- Process daily donations received online, by post or via third-party platforms.
- Complete batch entry, reconciliation and validation reports.
- Generate and issue acknowledgements, receipts and invoices.
- Maintain and update Gift Aid declarations; support quarterly Gift Aid claims.
- Keep donor records accurate and consistent in Raiser’s Edge.
- Perform routine data cleaning and validation tasks.
- Reconcile donation income with Finance and ensure direct debits are processed correctly.
- Follow GDPR, fundraising compliance and internal policies at all times.
- Strong, recent experience using Raiser’s Edge for data entry, donation processing or CRM administration.
- Proven experience in donation or income processing.
- Excellent attention to detail and a methodical approach.
- Confident IT skills, including intermediate Excel.
- Ability to prioritise work and manage deadlines independently.
- Clear and professional communication skills.
- Experience in a fundraising or charity environment.
- Knowledge of Gift Aid processes.
- Familiarity with financial reconciliation or liaising with Finance teams.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an enthusiastic and creative Digital Marketing Executive to join us at the Royal Meteorological Society (RMetS) – the leading independent expert for weather and climate, and one of the most established and respected scientific institutions in the world.
Make an impact: This is an exciting career opportunity for a marketer who loves content and data to use their skills and knowledge to make a positive impact on society.
Take ownership: You will play a key role in delivering our digital marketing strategy to increase brand awareness, audience engagement and conversion, whilst maximising content delivery and data insight.
Keep growing: With a broad marketing programme that includes everything from our global Weather Photographer of the Year competition to award-winning initiatives to engage the general public in the latest weather and climate science, the role offers an opportunity to develop your skills and experience in many areas of digital marketing.
What you will do in the role:
- Develop and execute digital marketing campaigns.
- Create compelling copy for the website, email campaigns, social media and other digital marketing materials.
- Manage the Society’s website, including developing, updating and monitoring content to ensure SEO/GEO maximisation and best practice.
- Plan, develop and oversee the production and repurposing of digital content including videos, podcasts and live streaming events, creating promotional, informational and thought leadership content.
- Oversee the design and production of printed material, branded assets and promotional items ensuring consistent implementation of the brand.
- Monitor and report on the performance of digital marketing campaigns, making recommendations for improvements and adjustments as needed.
- Build strong, productive, collaborative working relationships internally and externally to support the delivery of the digital marketing strategy.
Essential skills and experience you will need to demonstrate:
- Degree or relevant marketing qualification.
- Minimum of two years’ experience in a digital marketing role.
- Experience of email marketing, social media (including advertising) and content marketing.
- Digital content design skills with experience in creating and repurposing digital content through applications such as Adobe Photoshop, InDesign, Illustrator, Premier Pro, Audition (or other equivalent.)
- Strong written communication.
Desirable skills and experience:
- Excellent organisational skills and attention to detail.
- Strong project management skills: self-sufficient in prioritising, organising workload and planning ahead.
- Able to think critically with strong problem-solving skills.
- Strong interpersonal skills with the ability to work across teams.
- Previous experience of using marketing automation and CRM software.
- Good working knowledge of Microsoft Office tools including PowerPoint, Excel and Word.
- Ability to use audio visual equipment such as a camera, microphone.
What you can expect when you work for the Royal Meteorological Society:
- Hybrid working, usually 2 days per week at home and 3 days per week at the RMetS Headquarters in Reading
- Permanent, full-time role (37.5 hours per week)
- 25 days holiday per year in addition to 8 public holidays.
- 10% employer pension contributions.
If you’d like to grow in this exciting and challenging Digital Marketing Executive position, working in a well-respected and internationally renowned charitable organisation with Royal Charter, we would love to hear from you.
Recruitment Information and Timetable:
The deadline for applications is Sunday 8 March 2026, although the position may close earlier than this if a suitable candidate is found.
To apply please click the link and apply through CharityJobs, with a full CV and detailed covering letter explaining how you meet the essential criteria for this role.
Interviews are expected to take place week on an on-going basis throughout February and March with some flexibility for interview times outside of core working hours.
The Royal Meteorological Society values diversity of background and perspective and is committed to treating all people equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We value diversity of background and perspective.
We are particularly committed to the employment and career development of people with disabilities. As part of this commitment, we operate a guaranteed interview scheme for applicants who consider themselves to have a disability (as defined by the Equality Act 2010) and who meet the essential criteria for the role they have applied for. If you wish to apply under this scheme, please indicate this in your covering letter. We also welcome discussion of any reasonable adjustments required to enable you to engage with the application process – if you wish to discuss reasonable adjustments with respect to the application process, please contact: Nathan Reece on 0118 2080 142.
For further information about this vacancy or working at the Royal Meteorological Society, generally please contact: Nathan Reece on 0118 2080 142.
The client requests no contact from agencies or media sales.
Thank you!
I’m thrilled to partner with Pennies, to find their new Partner Marketing Manager, who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth.
Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities, we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge.
This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness.
The ideal candidate?
I’m looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I’d love to hear from you!
- Hybrid working – home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home.
- Salary £37,000- £42,000
- 28 days annual leave, plus bank holidays.
- Regular team off-site days and social activities.
- Fantastic personal and professional development opportunities. Access to working with influential leaders.
Firm closing date: 9am Wednesday 18th February. Please apply now for more information.
Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.