Customer relationship manager jobs

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Conference & Events Administrator role. This position involves providing essential administrative and operational support for a dynamic programme of in-person, virtual, and hybrid events within a busy and supportive team.

Key Responsibilities:

• Deliver comprehensive administrative support to the Conference & Events Team.
• Manage event registration processes using appropriate digital platforms.
• Coordinate logistics and liaise with internal teams, external suppliers, speakers, volunteers, and attendees.
• Respond promptly and professionally to enquiries via phone and email, maintaining the shared inbox to a high standard.
• Maintain accurate records and manage event equipment inventory.
• Raise purchase orders, process invoices, and reconcile financial transactions.
• Assist colleagues with travel and accommodation arrangements for events and related activities.
• Support delivery of a broad programme of events, including large-scale virtual and in-person gatherings.
• Maintain organised shared files and records relevant to event management.
• Handle queries with a common-sense approach and provide excellent customer service, particularly around accessibility, confidentiality, and discretion.

Person Specification:

• Proven organisational and administrative skills, with strong attention to detail.
• Confident communicator, capable of liaising effectively with diverse stakeholders at all levels.
• Proficient in Microsoft Office, event management platforms, CRM systems, and digital communication tools.
• Ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
• Flexible with working hours, including potential evening, weekend, or overnight shifts for major events.
• Experience in event administration and logistics is desirable.
• Customer service experience and understanding of managing sensitive information are advantageous.
• A proactive approach, demonstrating good organisational skills and reliability.

What’s on Offer:

• Salary: £29,000 pro rata
• Location: 1 day a week in the Northampton Office
• Contract: Full time, initial 3-months (potential to go permanent)

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. 

This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. 

The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.

The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.

Key Responsibilities

Leadership and Service Management

• Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
• Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
• Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
• Provide guidance and support on complex casework, safeguarding concerns and risk management.
• Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.

Specialist Casework

• Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
• Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
• Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
• Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
• Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. 

Quality Assurance and Compliance

• Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
• Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
• Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
• Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
• Support preparation for contract monitoring, audits and quality inspections.

Partnership Working

• Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
• Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Build strong relationships with local agencies to improve referral pathways and client outcomes.
• Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
• Support collaborative problem-solving and contribute to the ongoing development of the partnership.

Service Delivery and Performance

• Ensure timely allocation of referrals according to client need, complexity and risk.
• Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
• Monitor performance against contractual targets, quality standards and key performance indicators.
• Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
• Identify emerging trends, unmet need and opportunities to improve service delivery.

Outreach, Innovation and Continuous Improvement

• Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
• Support the implementation of new systems, digital technologies and service improvements across the partnership.
• Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
• Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.

Safeguarding and Risk Management

• Ensure safeguarding policies and procedures are fully implemented across the service.
• Provide advice and escalation support for safeguarding concerns and high-risk cases.
• Promote safe working practices for staff delivering home visits, outreach and community-based support.
• Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.

The Festival Administrator will provide practical, hands-on support to volunteers and the wider Festival team in the run-up to and during Limmud Festival. The role will focus on coordinating and responding to the needs of participants and volunteers, helping ensure the smooth and effective delivery of the event. Limmud Festival 2026 takes place in the Midlands from 25–30 December 2026 and the Festival Administrator are expected to be at the event. 

Remote (Surrey and surrounding areas) | 18 – 24 hours

£27,500 pro rata | Flexible working | Real impact

Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?

At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.

In this role, you’ll:

• Support families one-to-one and in groups, both pre- and post-bereavement
• Hold meaningful (and sometimes tough) conversations with warmth and sensitivity
• Help children feel less alone in their grief, and families feel more connected
• Contribute to our PIECES group programme, helpline, and referral process

This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.

We’re looking for someone who brings:

• A warm, person-centred approach
• Experience working with children and families
• Emotional resilience and a strong sense of purpose
• The ability to travel across Surrey and attend some evening/weekend sessions

We offer:

• Flexible working
• TOIL and supervision
• Ongoing training and personal growth
• A supportive, values-led team who genuinely care

If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.

View our recruitment pack for more information including a full job description and person specification:

Harris Hill are delighted to be partnering with an international development charity with an incredible global reach to recruit a Corporate Partnerships Officer.

This is an exciting opportunity to join an ambitious Development team within an organisation supporting people and their families around the world. With a presence in over 200 locations across 50 countries, the charity delivers practical, emotional and emergency support 365 days a year.

You'll join at an exciting time for corporate fundraising, working with a global network of companies and taking ownership of your own portfolio of corporate supporters.

The role

Working closely with the Corporate Partnerships Manager and wider Development team, you'll:

• Manage and steward your own portfolio of four-figure corporate partners.
• Act as a key point of contact for corporate supporters and help them with their fundraising.
• Research prospective partners and contribute to developing the corporate pipeline.
• Prepare presentations, meeting briefings, impact reports and partnership communications.
• Coordinate stewardship activity and follow-up from meetings, events and networking opportunities.
• Maintain accurate CRM records and report on corporate engagement and pipeline activity.

About you

They're looking for someone who has experience in fundraising, partnerships, customer service, account support or a busy administrative role, alongside a genuine interest in developing a career in corporate partnerships.

Salary: £28,000–£30,000
Location: London, hybrid – just one office day per week (Monday)
Contract: Permanent, full-time
Benefits: 25 days' annual leave plus public holidays, 7% employer pension contribution, life assurance and training and development opportunities.

How to apply

Please submit your CV and a supporting statement of no more than 500 words by 12 noon on Friday 4 September 2026.

First-round interviews: 14 September (in person)
Second-round interviews: 21 September (online)

To find out more, please contact Hannah Laking at Harris Hill on  

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£15,392.00 per annum, working 20 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full job description on our website

The Head of Grants will take a leading role in shaping The Childhood Trust’s grant-making approach. This is both a strategic and practical role - the postholder will manage the full cycle for our existing grant-making (Big Give) campaign and oversee a small team. Working closely with the Director of Programmes and Impact, Chief Executive, Senior Leadership Team and Board, they will use evidence, learning and sector insight to help design and deliver the next phase of The Childhood Trust’s grant-making programme. This is a role for someone who can work independently, take ownership and make things happen. 

The postholder will also use their experience and sector knowledge to recommend and implement new ways of supporting the sector through our new capacity building programme (Thrive Together), ensuring that The Childhood Trust’s grant-making is both innovative and impactful. They will contribute to the development of our youth voice work and ensure that the voices of children and young people are embedded across all aspects of grant-making.

Benefits to working at The Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

To read more about the responsibilities in the role, please read the attached job description. 

Interviews will be held on Wednesday 16th September at our office in Victoria. 

We reserve the right to extend the closing date depending on the candidate pool. 

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

Harris Hill is delighted to be working with a fantastic charity to recruit a passionate and creative Community Fundraiser to join their dedicated fundraising team.

This is an exciting opportunity for an experienced community fundraiser to play a key role in developing and delivering inspiring fundraising products and campaigns that build strong supporter relationships and generate sustainable income for the Hospice.

Reporting to the Community and Events Manager, you will lead on a portfolio of community fundraising activity, including ownership of the  In Memory fundraising programme. You’ll create thoughtful, supporter focused journeys for people with a close personal connection to the charity, ensuring every interaction is sensitive, engaging and impactful.

Working collaboratively across fundraising, communications and supporter care teams, you’ll help shape innovative campaigns, analyse performance and deliver exceptional supporter experiences that strengthen long-term engagement.

Key responsibilities include:

• Leading the planning, delivery and evaluation of community fundraising campaigns and products
• Managing and developing the In Memory fundraising programme
• Creating engaging supporter stewardship journeys
• Monitoring income, activity and performance data to inform future planning
• Working collaboratively across teams to deliver integrated fundraising activity
• Ensuring all fundraising activity complies with relevant regulations and best practice

To be successful, you will have:

• Experience delivering community fundraising campaigns or products
• Strong supporter stewardship experience, ideally including In Memory fundraising
• Excellent project management and communication skills
• Experience using CRM systems and analysing supporter data
• A collaborative approach and passion for delivering excellent supporter experiences

If you are a relationship-focused fundraiser looking to join a compassionate and values-led organisation making a real difference in the community, we’d love to hear from you.

Salary: up to £32,000 per annum

Contract type: Permanent, full time

Location: London,  hybrid working- 2 days in the office

Deadline: On rolling basis 

Interview: ASAP

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a Senior Challenge Fundraising Officer to lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio for a wonderful, National health charity.

Home based/Cambridgeshire (Hybrid)

Role purpose
The Senior Challenge Fundraising Officer will lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio.

You will manage end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship.

Working closely with the Head of Fundraising and colleagues across the charity, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with the charity.

You will:

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.
• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.

Experience required
Experience in third-party mass participation challenge fundraising.
Proven ability to grow participation and increase income, with experience developing stewardship journeys, recruiting supporters and identifying opportunities to maximise fundraising potential.
Experience using CRM systems and supporter data to track engagement, monitor fundraising performance and identify opportunities for improvement, using insight to inform decision-making and strengthen fundraising outcomes.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK.

Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Senior Data and Insight Scientist

Lloyd’s Register Foundation

Location: London - UK

  Candidates must provide work authorization for the respective country.

 Applied data and statistical skills, along with the ability to communicate insights clearly to nontechnical audiences

Applications close: 6th September 23:59 UK time

Interview to be held Week commencing 21st September

About the Role:

The Senior Data and Insight Scientist provide analytical leadership across Lloyd’s Register Foundation, ensuring that data and evidence are robust, meaningful, and usable for decision‑making and impact.

The role bridges deep technical expertise with clear insight translation, supporting flagship programmes including the World Risk Poll and the Global Safety Evidence Centre.

This is a hybrid role combining advanced data analysis, applied statistics, evidence production, and high-quality communication. It plays a central role in strengthening the Foundation’s evidence‑led approach to safety.

About the Global Safety Evidence Centre

Lloyd’s Register Foundation’s mission to engineer a safer world is underpinned by the use of robust and credible evidence to better understand the nature and scale of global safety challenges, and what is needed to address them. While we know this evidence is critical to informing decision-making and improving safety, it often does not yet exist or is not easily accessible. Responding to this need, the Foundation has established GSEC as a hub for anyone who needs to know ‘what works’ to make people safer, collating the best safety evidence from our partners and other sources and communicating it in an understandable and actionable form. GSEC also hosts the Foundation’s own evidence outputs, such as our flagship World Risk Poll.

What we offer you

• Full time – Permanent role
• Hybrid and flexible work schedules with an appreciation for work-life balance
• Working in a global company with the ability to work with different cultures and diverse people
• Competitive benefits package including 26 days holiday pro rata per annum, plus flexible bank holidays, buy/sell holidays, bonus scheme, company funded PMI, EAP, discount scheme & opportunities for learning & development (including financially supported part-time study)
• The opportunity to work for an organization that has a clear sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The Role

We do not expect applicants to demonstrate all of the specific skills outlined, and we are interested in hearing what you can bring to the role.

1. Analytical Leadership

• Perform high quality quantitative analysis across complex and large-scale datasets
• Apply appropriate, rigorous, and transparent analytical methods
• Ensure strong quality assurance across data, code, and outputs
• Develop reproducible analytical workflows that can be audited and reused

2. Insight & Visual Communication

• Translate technical findings into clear, compelling insight for non-technical audiences
• Design and maintain:
• Data visualisations
• Dashboards and data products
• Contribute analytical content to reports, briefings, and publications

3. Programme Support & Delivery

• Provide analytical leadership to major initiatives, including:
  • World Risk Poll
  • Global Safety Evidence Centre
  • Work with programme teams to:
  • Shape research questions
  • Interpret findings
  • Apply evidence in practice
• Support monitoring, evaluation, and learning (MEL) through effective use of data and insight

4. Collaboration & Influence

• Work collaboratively with internal teams, research partners, and advisory groups
• Present insight to senior leadership, Board members, and external stakeholders
• Act as a trusted technical adviser within multidisciplinary teams

5. Capability Building & Innovation

• Improve analytical tools, methods, and workflows across the organisation
• Champion best practice in:
  • Data ethics
  • Reproducibility
  • Accessibility
  • Mentor colleagues and contribute to a strong analytical culture
  • Support the organisation’s shift toward data informed decision-making

What you bring

We do not expect applicants to demonstrate all of the specific skills outlined, and we are interested in hearing what you can bring to the role.

Essential

Technical and Data

• Solid data analysis and transformation skills, using modern analysis languages (SQL, Python, R) within a cloud-based data environment
• Experience working with both exploratory (notebook-based) and production code
• Experience with data engineering principles and cloud based data architecture

Statistical and Analytical

• Solid applied statistics, including:
• Hypothesis testing
• Regression analysis
• Confidence intervals and effect sizes
• Experience working with complex survey data, including:
• Weighting
• Sampling design
• Cross-national comparison
• Ability to develop reproducible, auditable analytical workflows
• Strong numerical judgement and attention to data quality

Communication

• Effective verbal communication, including presenting to senior and external audiences
• Clear written communication, translating analysis into clear reports and narratives
• Ability to:
  • Translate ambiguous stakeholder questions into analytical problems
  • Translate findings into actionable insight

Ways of Working

• Senior individual contributor mindset with end-to-end ownership of work
• Effective stakeholder management across a complex organisation
• Experience working with international partners and multidisciplinary teams

Desirable

Technical and Systems

• Familiarity with:
• GCP / BigQuery
• dbt or Dataform
• Git/GitHub workflows
• Experience integrating data from multiple systems (e.g. CRM, finance, web analytics)
• Experience using BI tools (e.g. Looker Studio, Tableau, Power BI)

Advanced and Emerging

• Experience applying AI/LLM tools within analytical workflows
• Experience developing internal analytical tools (e.g. Shiny or equivalent)
• Working knowledge of web analytics data (e.g. GA4)

Statistical / Domain

• Background in survey methodology, social statistics, or policy-relevant analysis
• Experience working with international datasets
• Use of machine learning techniques where appropriate

Leadership and Delivery

• Experience mentoring or developing others
• Experience working with research or communications partners
• Ability to support organisational change toward stronger evidence use
• Experience in building networks, relationships, and ultimately and partnerships with relevant organisations
• Experience of championing data sharing, data collection, data use internally and externally

Design and data storytelling

• Experience in static design work to ensure data led reports are accurate and accessible
• Experience in dynamic web visualisation as a narrative tool or as a lead generator
• Evidence of engaging mixed methods storytelling

Role Impact

• This role is central to the Foundation’s credibility, influence, and effectiveness.
• By ensuring that evidence is:
• Technically robust
• Clearly communicated
• Decision ready
• the Senior Data and Insight Scientist enables the organisation to:
• Shape strategy
• Improve programme delivery
• Strengthen organisational impact
• Contribute to global conversations on safety and wellbeing

#LI-KC1

#LI-Hybrid

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school. 

In our nearly eight years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 18,000 bed bundles to children to date! 

WHO WE ARE LOOKING FOR

As we continue to grow our service across the North West, we are looking to recruit a Family Engagement Officer to join our newly established North West team. This role offers a unique opportunity to play a key part in the growth and development of our vital service, particularly in the Merseyside area. The role is currently being offered at 21 hours per week (0.6 FTE) but has the potential to increase to full time with further development.

As our ideal candidate you will be based in the Merseyside area or within commuting distance, but be happy to travel in and around the wider North West area. You will be able to travel regularly to meet with the team and to conduct home visits across the region. You will also need to be able to attend our Leeds Warehouse or other areas when required.

You will be someone who has good experience of the broad range of day-to-day case management, working with external partners, volunteer support, and administrative activities that working in a dynamic charity brings, and someone who enjoys the busyness and variety of this.

Alongside your family support and engagement-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of working with vulnerable families and managing volunteers in the charity sector, due to some of the specialties that come with this, such as safeguarding and partnership working. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date.

WHAT WE OFFER

• Starting at £15,600 with progression up to £18,000 p/a (£26,000 to £30,000 FTE)

• 21 hours (0.6 FTE) worked across 3 or 4 days

• 28 days annual leave, plus bank holidays (pro rated for part time work) 

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

Could you do a job where you change lives?

Do you feel fulfilled when you have lifted others' spirits?

Do you have professional or personal experience taking care of those with dementia?

We are looking for a committed individual with a heart for the care of older people and a keenness to deliver our The Way We Care Programme which encompasses our approach to the care of our residents.

We have a fantastic new job opportunity at Emmaus House, where Wellbeing & Dementia Lead will oversee the building of relationships between staff and those we care for - prioritising a family model of care throughout the home.

This role is perfect for an upbeat and enthusiastic person who is interested in engaging with our older residents and staff to promote The Way We Care. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Emmaus House is a charming care home situated in North Yorkshire that provides 22 residential care places, all with en-suite facilities.

Responsibilities:

• To care for our family members/residents, by providing a loving and caring environment and maintaining the Christian ethos that is so important to them;
• To become the in house expert in caring for people living with dementia (full training and ongoing support provided) 
• To embrace the Society’s The Way We Care Model. This means providing the highest quality of care possible addressing Mind, Body and Spirit - The Whole Person;
• To take responsibility for The Way We Care Programme, developing all levels of staff competency, understand and practice the philosophy of seeing the person first, whilst celebrating their strengths and supporting their unique Spiritual, Emotional and Physical needs;
• To provide a working environment where each member of staff feels that they are part of the team with something to contribute and the opportunity to develop their personal skills, knowing their ideas are listened to and acted upon when the ideas are enriching the lives of those we care for;
• To prioritise and support the spiritual life of the home, both for family members/residents and the staff making it possible for all family members/residents to carry on enjoying the special relationship with the Lord Jesus at their own pace and in their own way.

About you:

• Caring or nursing experience or an expert by experience in caring for someone living with dementia;
• Experience in mentoring or leading teams;
• You have empathy and enjoy working with older people;
• You are able to support individuals with unique and diverse needs;
• You have a positive, open and warm personality;
• You desire to make others happy with a genuine love for all people and a positive outlook on life;
• You will be a companion and friend to all of the people we care for – with or without dementia;
• You are able to work with teams and individuals and be willing to take on any task to provide an excellent level of care; 
• You are well-organised, adaptable and practical. 

The Way We Care:

The Way We Care is the Pilgrims’ Friend Society approach to ensuring that older people have all that they need to flourish in their later years, especially as their physical needs increase. Every part of what The Way We Care looks like in the daily lives of our care homes is rooted in how the Bible tells us to treat and support others around us. There are eight foundational principles to The Way We Care:

• Every person is a physical, mental, emotional, and spiritual being.
• People are made for the community.
• Every person has a unique role to play in life.
• All families are made up of different people with different skills and abilities.
• Building and growing relationships are an important part of life.
• Every person’s opinion about what happens to them is valid.
• Every person’s role is important, regardless of their capability.
• Every person has been lovingly and uniquely created.

We are committed to seeing the whole person – the history, the experiences, the joys and the sorrows of life, and to knowing who the important people are who make up the bundle of each person’s living.

Hours:

A Part-time contract(approximately 21 hours over 5 days a week).

Benefits:

• Get paid for doing your training!
• Training & development
• Career development: Whether you are starting your career or looking to expand your skills.
• Paid DBS checks
• Being part of our friendly and committed staff team
• Assigned buddy
• Ongoing support from management
• Flexible working: various working hours
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested