Customer service coordinator jobs

About Us

Learning and Work Institute is an independent policy and research organisation focused on lifelong learning and better work. Our vision is for a fair and prosperous society where learning and work enable everyone to realise their potential. We research what works, influence policy, and develop new ideas to improve practice.

About The Role

Permanent : Part-time flexible, 22.5-30 hours per week, to be worked across 4-5 days.

Salary: £25,780-£34,910 per annum (pro rata), dependent on experience and location 

This role within our external affairs team focuses on securing impact for our work by supporting the delivery of our campaigns and events.

This varied role involves providing coordination of and administrative support to our flagship campaign, Get the Nation Learning; regional adult learning awards; and L&W events.

The ideal candidate will need experience of working in a busy administration role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; excellent organisation skills; and the ability to work flexibly in a fast-paced environment. 

Duties and Responsibilities

Campaigns

• Coordinate the delivery of the Get the Nation Learning campaign. This means: working with L&W’s head of lifelong learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking all administrative elements of campaign delivery; managing the nominations and selection process for the Get the Nation Learning Awards; monitoring the budget; and working with the head of lifelong learning to manage relationships with sponsors, stakeholders and suppliers.
• Supporting the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking all administrative tasks; and working with L&W’s external affairs manager to manage relationships with clients and award winners.

Events

• Supporting the delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention and Get the Nation Learning Awards ceremony. This involves undertaking administrative tasks such as managing registrations, liaison with speakers and delegates, supporting delivery of events on the day, and working with the external affairs manager to manage relationships with sponsors and suppliers.

Other duties

• Support the external affairs team with communications tasks, for example website updates, drafting and preparing marketing emails and social media posts, distributing press releases etc.
•  Undertake any other duties commensurate with the grade and level of responsibility for this post.

About You

Skills

• Excellent administration, organisation and planning skills - Essential
• Strong project coordination/management skills - Essential
• Excellent communication (oral and written) - Essential
• Proficient in MS Office - Essential
• Proficient in the use of CRM software - Desirable
• Proficient in the use of email marketing and website editing software- Desirable
• Basic design skills and familiarity with design software, such as Canva- Desirable

Knowledge

• Knowledge of, and commitment to, L&W’s charitable aims and purpose - Essential

Experience

• Proven experience in a coordination or administration role - Essential
• Experience of supporting the delivery of successful influencing campaigns- Desirable
• Experience of planning and delivering events - Desirable
• Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines - Essential

Benefits (FTE equivalent, part time pro-rated)

Salary of £25,780-£34,910 per annum), dependent on experience and location .

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.

- Company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time required in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Gold award in Investors in People

We are now recruiting for a Programme Coordinator for our schools in Newcastle.

• The Newcastle Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Newcastle Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Sunday 8th February 2026
Interviews: Thursday 12th and Friday 13th February 2026
Start date: Ideally Monday 2nd March 2026

Location: Newcastle, with expected travel to schools in Newcastle and the Blyth area.
Contract and hours: Full time permanent contract. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:

• The right to work in the UK.
• A valid driving licence with access to a car for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

How to apply:

To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.​

Our Second Home (OSH) is a youth movement supporting young people from refugee and migrant backgrounds to build community, develop leadership skills, and flourish into adulthood. Every year, thousands of young people arrive in the UK seeking safety. We believe in their potential and work alongside them to help them thrive.

We run residential programmes that often begin this journey, alongside a nationally certified Leadership Training Programme and regular Youth Hubs in London and Bristol offering year-round community and support.

We are now recruiting a Bristol Community Coordinator to lead and grow our Bristol Hub – a welcoming weekly space where young people connect, learn and lead.

Our Values

• Young People at the Centre – Their creativity and determination guide everything we do

• Acting With, Not For – OSH is built by staff, volunteers and participants together

• Leadership – We create opportunities for young people to step up and grow

• Freedom and Acceptance – We build open, respectful and lasting relationships

Key Responsibilities (Full details in attached Job Description)

Hub Leadership & Delivery

• Lead the safe and effective delivery of OSH Hub sessions year-round

• Plan, deliver and review sessions independently, shaped by OSH’s values and young people’s interests

• Manage referrals and onboarding, ensuring inclusion and accessibility

• Plan engaging hub content, including coordinating external partners

• Act as a consistent youth leader, managing day-to-day delivery and supporting wider projects

• Develop new activities in line with agreed strategy and budgets

Youth Leadership & Volunteers

• Support progression into OSH’s leadership training programmes

• Create meaningful leadership opportunities for young people

• Support local volunteers, including rota coordination, training and wellbeing

Partnerships & Community

• Build and maintain relationships with local partners, referrers and facilitators

• Represent OSH in local youth and refugee networks

• Ensure smooth pathways between the Hub and other OSH programmes

Safeguarding, Systems & National Contribution

• Take responsibility for safeguarding and risk assessments across all hub activity

• Track attendance and engagement using OSH’s CRM (Beacon)

• Handle petty cash and participant reimbursements responsibly

• Identify and respond promptly to safeguarding concerns

• Take part in OSH events, including evenings, weekends and residentials (2–5 nights)

• Contribute stories and reflections for communications and fundraising

• Share learning and best practice with colleagues across the organisation

Signposting & Advocacy

• Build supportive relationships with participants and provide appropriate ad hoc support

• Signpost young people to specialist services where needed (e.g. legal, housing, education, wellbeing)

Person Specification

• Experience planning and facilitating inclusive youth sessions, ideally with marginalised young people and those with lived experience of the asylum system

• Strong understanding of trauma-informed, participatory youth work

• Confidence in safeguarding, risk assessment and participant welfare

• Excellent communication skills in cross-cultural settings

• Ability to build trust, motivate young people and foster belonging

• Strong organisational and administrative skills; able to work independently

• Confident using digital tools (e.g. Google Workspace, CRMs)

• Understanding of the UK asylum context

• Commitment to OSH’s mission and values

Your Application

We welcome applicants of all backgrounds and particularly encourage candidates from global majority communities and those with lived experience of seeking asylum.

You may use AI tools to support clarity, but we value personal insight, motivation and a genuine connection to Our Second Home.

If you care about our mission and are excited by this role, we encourage you to apply – even if you don’t meet every requirement.

Support Coordinator

We are looking for an enthusiastic and motivated individual to join the Hounslow team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11335 Stroke Support Coordinator

Location: Home-based, Hounslow. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £16,400 per annum (inner London weighting £1,896 per annum or outer London weighting £1,092 per annum may be applied in accordance with where you live) (FTE circa £27,435 per annum)

Contract: This is a fixed-term contract until 31 March 2028. Services are contracted and there is currently funding for this contract until 31 March 2028.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 30 January 2026

Interview Date: Week Commencing 02 February 2026. Interviews will be held via teams initially. Successful candidates at stage one of the recruitment process will be invited to a second stage which will be held in person in London.

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with our retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have:

• Experience of providing person centred support to empower vulnerable people or people with a disability or long term health condition and their carers
• Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face to face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across Hounslow to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

Here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Support Team Coordinator

Do you have experience in an administrative, support or coordination role?

Join the new national Support Team! We’re looking for a proactive and organised Support Team Coordinator in this remote working role.

Position: Support Team Coordinator

Location: Remote (required to travel to Manchester/Birmingham for regular meetings - travel paid)

Hours: Full-time is 35 hours per week (part time considered at 28-35 hours per week but must include Tuesdays and Fridays)

Salary: £24,500 pro rata

Contract: Permanent

Close Date: 9am, 2nd February. Successful candidates will be contacted by 9th February.

First Interviews: 12th February / Online

Second Interviews: 13th February / Online (this is a short, informal chat with some of the team) with the final decision being made by 16th February.

About the Role

This role will be part of the team delivering the day-to-day support function, ensuring clients receive a responsive, high-quality experience. You will be the first point of contact for incoming support enquiries, coordinating responses across the business and assisting with internal administrative tasks for the Training and Implementation Specialists. This role is ideal for someone who thrives on improving systems and enjoys cross-team collaboration and hands-on delivery in a fast-moving, values-driven environment.

Key areas of responsibility include:

• Client Support
• Coordination & Administration
• Process & Service Improvement

About You

We're looking for someone who is naturally organised, genuinely enjoys solving problems, and thrives on making systems work better. Someone who can handle multiple priorities with calm efficiency while staying focused on the people behind every enquiry. Your ability to coordinate across teams, be comfortable using different software and follow things through to completion will be essential.

You will have:

• Experience in an administrative, support or coordination role
• Strong organisational skills with the ability to juggle multiple priorities
• Excellent written and verbal communication
• Comfortable using software, ideally including Salesforce or similar CRM
• Proactive and solution focused; takes initiative to solve problems and follows through to completion
• High attention to detail and accuracy.

And in return, you have the chance to shape a brand-new function in a values-driven, employee-owned social enterprise. You'll work with supportive colleagues who care about doing things well, and you'll see the direct impact of your work on organisations making a real difference in people's lives.

If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway. We know that some people are less likely to apply for jobs unless they believe they can perform every task. We are most interested in finding the best candidate for the job, and we know that candidate may come from a less traditional background.

About the Organisation

Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan
• Generous pension scheme
• Employee assistance programme
• Cycle to Work scheme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
• Enhanced parental leave and carer’s leave
• Paid volunteering time
• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Admin, Administration, Administrator, Support Coordinator, Coordinator, Team Support Admin, Team Support Administration, Team Support Administrator, Support Team, Team Support, Support Admin, Support Administration, Support Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Activities Coordinator (Societies) supports student groups at every stage, from registration and handovers to training, finance, and grant applications. You’ll collaborate across the organisation, contribute to major events, and be a first point of contact for societies. If you’re motivated by community-building, organisation, and meaningful student impact, this role offers a rewarding chance to shape the student experience at Cambridge.

Cambridge SU represents all 24,000 students across the University. As a registered charity, the SU exists to represent, support, and campaign for students, with a strong commitment to inclusion and social justice. Our vision is a thriving Students’ Union where all Cambridge students feel effectively represented and supported, and our staff play a key role in making that happen.

The focus of this role is delivery of support to the fundraising team as well as administrative and financial record keeping tasks. You will be the first point of contact for individual supporters and play a key role in developing and delivering our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. This is a varied role with plenty of contact with our wider staff team and supporter community and some desk-based work alongside. If you have experience in fundraising roles this would be an advantage.

Key responsibilities:

Supporter care and communication (40%)

· Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach.

· Proactively and reactively thank new and existing supporters, via a variety of channels including phone, email, letter, social media and in person.

· Contribute to the development and delivery of a stewardship plan, with support from the Fundraising Manager.

· In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events.

· Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg.

Financial and database administration (30%)

· Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations and Gift Aid income across various platforms.

· Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database.

· Confidently run internal reports to generate statistics and impact measurements for use in our accounting, projections and grant reports.

· Ensure the database is fully up-to-date and complies with data protection regulations including GDPR.

Team support (30%)

· Manage our third-party donation platforms, ensuring accurate record keeping.

· Work with the fundraising team to create and maintain our stock of fundraising materials and resources.

· Maintain Bendrigg’s website pages related to fundraising and supporter care.

· Help the Fundraising Coordinator prepare for and deliver events and other community initiatives.

· Contribute to the planning process for the team’s calendar of fundraising appeals and activities.

· Provide support to the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls.

 

Further responsibilities

· Participate in the day-to-day work of the organisation – such as attending team meetings, producing reports and taking a flexible approach to general administrative duties.

· Complete internal and external training appropriate to the role.

This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post.

About SEO London

SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.

We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.

OUR VISION

A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.

OUR VALUES

Ø  Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.

Ø  Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.

Ø  Integrity: We act with integrity and communicate openly with all our stakeholders.

Ø  Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

WHO WE SUPPORT

At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds. 

Role Description

The Programme Coordinator will be tasked with ensuring the smooth running of all student related events. This will include having a full understanding of the SEO-London law programmes; understanding the legal industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme.  

Reporting to the Head of Law Programme, you will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students of the Corporate Law Programme and City Solicitors Horizons scheme.

Accountabilities

DAY TO DAY DELIVERY OF EVENTS 

• Responsible for the overall administration of all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities pages, promoting events and managing the law commercial awareness newsletter content.  

 
STUDENT MANAGEMENT & QUERY HANDLING 

• Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London 
• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events 
• Responsible for managing the programme inbox (where applicable) 
• Responsible for identifying creative and innovative ways to connect, educate and train students
• Provide oversight of cv support, screening, and recruitment preparation  
• Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm 
• Organise mentoring and buddying allocations  

 QUALITY ASSURANCE 

• Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes.  Responsible for running reports to track and monitor events from the CRM.

Skills & Experience

We are looking for applicants with 1–2 years of experience in some of the areas listed below and a willingness to learn and develop additional skills:

Essential

• Strong presentation skills with the ability to deliver engaging online sessions
• Excellent business writing and organisational skills
• Strong stakeholder management abilities
• A keen interest in, and some knowledge of, an aspiring solicitor’s early career journey (school and university stages)
• A collaborative team player with a “can-do” attitude, able to handle requests at short notice and work under pressure
• Ability to use Teams and Zoom, including creating and managing breakout rooms
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Preferred

• Project management experience
• Experience with database management and data analysis, including applicant tracking systems (such as Salesforce)
• Familiarity with Canva and digital communication platforms, including LinkedIn, Instagram, and WhatsApp

What We Offer

• Annual Leave: 28 days + Bank Holidays
• Enhanced Family-Friendly Policy
• Flexible Working: 2 days in the office
• Benefits: Employee Assistance Programme, Private Health Insurance, Nuffield Gym discounts via private healthcare, and more…

Closing date for applications: 06 February 2026

Equal opportunities Statement

As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable. 

Safeguarding

All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.

At WeSwim, we support disabled adults to swim in welcoming, inclusive volunteer run clubs across London. For many of our swimmers, the water offers a new freedom, easing pain, building confidence, and opening up new ways to move and connect.

We’re now looking for a Cubs and Community coordinator to help keep our swim sessions running smoothly and our community growing well.

This role is about people, organisation and care. You’ll coordinate weekly swim sessions, support swimmers throughout their journey with WeSwim, and make sure the behind-the-scenes admin is handled accurately and calmly. You’ll play an important role in welcoming new swimmers into our community,  building relationships with other third-sector organisations, managing waiting lists, and helping ensure our clubs remain active and well-attended.

You’ll get to know our swimmers as individuals ensuring that we can continue to create an experience where people feel supported and welcomed. No two weeks will look the same, but every week will be full of purpose.

This is a part-time role (15 hours per week), ideal for someone who is highly organised, people-focused and motivated by inclusion, community and impact. You don’t need to be a swimmer but you do need to care creating inclusive spaces where people can thrive.

Every session you support helps people who struggle to access mainstream swim sessions to exercise,to feel more confident and benefit from the WeSwim community. 

Key Responsibilities:

Club Operations & Coordination

• Coordinate weekly swim sessions, including booking swimmers and liaising with pool partners.

• Act as the main day-to-day contact for clubs, supporting swimmers, volunteers and committee members.

• Spot and resolve operational issues, escalating where needed.

Swimmer Membership & Support

• Manage swimmer onboarding from application to first session.

• Monitor swimmer attendance and respond to queries or concerns.

• Maintain accurate and up-to-date swimmer information.

Swimmer Recruitment & Outreach

• Build relationships with third-sector organisations to support referrals and recruit new swimmers.

• Undertake outreach to maintain a healthy flow of new swimmers into WeSwim clubs.

• Manage swimmer waiting lists and support smooth onboarding into sessions.

Administration, Data & Monitoring

• Maintain club records, including membership data and attendance logs.

• Monitor attendance and impact data to support reporting.

• Use systems and tools to keep club administration efficient and organised.

Communication & Relationships

• Communicate clearly with swimmers, volunteers and committees via email, WhatsApp and other channels.

• Liaise with external partners such as pool staff and local stakeholders.

Diversity and Inclusion: We are passionate about creating a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, ethnicities, ages, sexual orientations, gender identities, and abilities. We particularly welcome applications from disabled people, people from the Global Majority, LGBTQIA+ individuals, and those underrepresented in charity employees. We believe diverse perspectives strengthen our decision-making and help us better serve our community.

Location: This job is London based. Your work will mostly be from home but you will be required to visit one of our London Clubs at least once a month. Please only apply if you have the right to work in the UK and are based within easy reach of London.

Join us in making a difference to increase opportunities for disabled people to swim in London.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

About the role

We have an exciting opportunity to join our Oxford Skylight as a Receptionist. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, members of the public using the café or arts facilities, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understand the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15th February 2026 23:59

Interview date and location: Week commencing 23rd February 2026, in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Role: Senior Partnerships Coordinator

Location:  Westminster, London. London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

Contract: Permanent. Full time 37.5 hours a week.

Salary: £29,900 – 34,500 (dependent on experience)

Reporting to: Partnerships & Marketing Manager

Make a big impact with a dynamic charity transforming young people’s lives in London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect hundreds of young people each year to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

We are seeking a highly organised, persuasive, and confident communicator with excellent interpersonal skills and a proven track record of building productive relationships with funders. Comfortable working at pace, you will thrive in a busy environment and play a key role in our successful Partnerships team - managing five-figure corporate accounts, identifying and developing new corporate partnerships, and delivering high-quality marketing. All activity will be focused on achieving our ambitious corporate fundraising targets.

What will I be doing?

· Delivering high-quality relationship management and stewardship, including writing reports and organising “seeing is believing” events that give funders the opportunity to experience the impact of our work with young people first-hand.

· Preparing compelling applications for potential corporate partners, including presenting to senior stakeholders where required.

· Creating and deliver tailored marketing plans for key accounts, including inspiring social media posts and case studies, and bringing our work to life by capturing high-quality photos and videos of CYT in action.

· Supporting the Partnerships team to organise and deliver high-impact corporate and in-aid fundraising events that inspire existing and prospective corporate funders.

What knowledge and experience are we looking for?

· Proven experience working in a charity fundraising role

· Demonstrable experience managing and supporting relationships with funders

· Experience securing new funding, including writing applications and presenting to funders

NOTE: prior knowledge of the construction and built environment sector is not an essential requirement of this role.

What abilities/skills are we looking for?

· Highly organised with an ability to pay close attention to detail

· Ability to work at pace and meet deadlines

· Exceptional interpersonal and relationship building skills

· Excellent communication skills including the ability to tailor content to different audience

What will I gain?

At CYT, every member of the Partnerships team plays an active role in shaping the charity’s strategic development and is given significant opportunities for professional growth. You will have the chance to lead and deliver your own projects, shadow different areas of fundraising (including Trusts & Foundations and Major Donors), and engage directly with senior stakeholders, including the CEO and Board. You’ll be supported by a warm, collaborative team and enjoy ample opportunity to develop new skills, expand your experience, and progress your career.

Benefits include:  a minimum of 25 days’ annual leave (plus an discretionary “Day for You”), a 7% employer pension contribution, hybrid working, and the opportunity to take a six-week sabbatical after three years’ service. You’ll also benefit from a supportive Training and Development policy, which actively encourages professional growth and the achievement of relevant qualifications, such as the CIOF Certificate in Fundraising.

How do I apply?

If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

Closing date: 9am on Friday 30th January. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role directly from this charity jobs recruitment page when you click to apply for the role.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting an Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As an Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

This vacancy is based in West London and closes 29th January.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Student Basic Needs Coordinator

 

£25,809 gross per annum, 35.5 hours per week

The role

This role is part of the Community, Advice & Support department working collectively with colleagues delivering the Guild’s students advice, community engagement, and students wellbeing and lifestyle campaigns and activities. The Community, Advice & Support department is part of the Community & Representation Directorate. 

 

The role is required:

 

· To deliver Cost-of-Living projects and initiatives, with a particular focus on basic needs, money/finance matters.

· To empower students to effectively manage their finances, studies, health and wellbeing.

· To work collaboratively with Guild and University colleagues, administrating Hardship funds and assisting students in understanding and accessing these.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here. Supporting a culture of ambitious targets and evaluation and promoting a positive team spirit are also key

The Benefits

We offer great benefits including:

· 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).

· Full sick pay from the moment you start working for us.

· A comprehensive suite of basic training for all employees which includes Equality &  Diversity, Mental Health Awareness and Data Protection

· Discounted membership rates at University of Birmingham Sport & Fitness

· The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary

· A range of wellbeing benefits

We are a Times 100 employer and in our most recent staff survey (April 2022) 88% of our staff said they are proud to work for this organisation.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

 

Closing date for applications: Monday 9th February 2026, 9am.

 

Interviews are provisionally booked for Wednesday 18th February 2026.

Summary
This is an exciting and varied opportunity to join The Fore and play a vital role across both our partnerships and programme teams. You’ll help coordinate key events across different stakeholders, including our corporate partners, the charities we fund, skilled volunteers who offer professional expertise to our charities, and our consultants who support organisations through the application process. Alongside this, you will help bring our work to life by drafting content and supporting the team in planning and publishing posts for our social media and beyond. You’ll also work closely with the Programmes Team to support our grant making processes, helping us to keep things running smoothly throughout our grant funding rounds.

The role is perfect for a friendly, proactive and enthusiastic individual looking to learn more about social impact and charitable giving. You’ll bring excellent communication skills, strong attention to detail and great organisation to help keep activities and projects on track. With opportunities to support events, social media and comms, and partnership and programme activity, no two days will be the same.

Key responsibilities

Event & Comms Coordination

• Support the end-to-end coordination of online and in-person events, e.g. setting up online meetings, booking in-person venues, sending invites, collecting feedback. These events include:
  • Skills-based volunteering events that connect the charities we fund with professionals who offer their expertise to help organisations grow.
  • Our Funders Collective events that bring funders together to exchange ideas and explore how funding can drive deeper impact.
  • Showcases aimed to connect the charities we have backed with funders, think tanks and other stakeholders.
• Provide on-hand support to ensure events run smoothly.
• Manage the communications calendar and make sure social media posts are drafted and reviewed on time.

Programmes

• Assist with the smooth delivery of our funding rounds, e.g. updating our CRM (Salesforce), sharing updates with our team of consultants, reviewing feedback provided to grant applicants, coordinating with our Finance Team on grant payments.
• Help the Programme Team with the management of our peer learning and workshops programme, giving charities the skills they need to thrive.
• Support the Programme Team with ad-hoc data collection for impact analysis and reporting.

Organisation-wide support

• Maintain accurate records and ensure our database and task management tools are kept up to date to help the team stay organised.
• Provide flexible administrative support to The Fore team across all areas of work and other projects as required.
• Provide additional administrative or operational support when required, including limited cover for the info and pro bono mailboxes during  periods of leave.

Candidate profile

• Enthusiastic, hardworking and friendly with a proactive, ‘can do’ attitude.
• Highly organised, with an ability to prioritise a varied and busy workload to meet deadlines.
• Someone who takes initiative and can work independently with a small, agile team.
• Diligent with excellent attention to detail.
• A great communicator with excellent interpersonal skills.
• Passionate about social change and building a career in the social impact sector.
• Proficient in the use of Microsoft Office.

No previous knowledge or experience of the charity sector is required but we’re particularly
keen to talk to people who...

• Have experience in event planning and coordination and really enjoyed it, or are keen to build skills in this area and feel you would be good at it.
• Understand why what our funded charities are doing is so important – this might be because you benefited from an amazing charity sports  programme when you were at school, or because you care about climate change and want to see more green community projects flourish.

What we offer

• The ability to work from home (if you like) on Wednesdays and Fridays.
• 25 days leave, rising by 1 day for each year of service up to a total of 30 days, plus bank holidays and an additional 4 days during our Christmas closure.
• Additional benefits include: 3 volunteering days per year and cycle to work scheme.