Customer service management jobs

Sydenham Garden is seeking to appoint a Community Engagement and Fundraising Lead for two days per week on a fixed term contract for two years. They will join our team of 14 staff and 70 volunteers supporting people living with mental ill-health and dementia in south-east London. 

Positions:  Community Engagement and Fundraising Lead 

Contract:  Fixed term for 1 year,

Hours: 0.4 FTE 15 hours per week 

Salary: £38,000 pro rata 

Annual leave: 33 days including bank holidays pro rata

Location: Sydenham Garden Resource Centre, SE23 2LW or working from home – minimum 1 day a month in office

Application closing date: 9am Monday 13 April 

Interview date:  Friday 24 April

Our Organisation 

Sydenham Garden, based in Lewisham in South-East London, is a special, unique and beloved wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We were established in 2002 and will celebrate our 25th anniversary in 2027. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give our primary beneficiaries). People are referred to us from community organisations and health professionals and we use an integrative approach where those with different degrees of mental and physical ill health come together with volunteers from the local community to reduce social exclusion and prejudice. Each year we work with on average over 250 co-workers and over 70 volunteers. 

About you 

You’ll have experience in building relationships with individual donors, increasing income from community sources and engaging and enthusing volunteers and supporters around a cause. You’ll have excellent communication and people skills and feel comfortable both thinking strategically and managing competing priorities day-to-day. Most importantly, you’ll thrive in a small team working to make a big impact for people living with mental ill-health and dementia. 

Why you should join us  

Sydenham Garden is a small team rooted in our local community, and that community is at the centre of everything we do; from the people we support, to the volunteers and neighbours who get involved in our gardens and our work in all sorts of ways. 

We work collaboratively, support each other across different areas of the organisation, and aren't afraid to try new approaches and learn from what doesn't work. We're values-led, we care deeply about our impact, and we hold ourselves accountable to the people and communities we serve. 

We're also confident advocates for our work, and comfortable making the case for Sydenham Garden to funders, partners and the wider community. 

Equity, Diversity and Inclusion 

Sydenham Garden is committed to Diversity, Equity and Inclusion (DEI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve. 

This is an exciting opportunity to lead CPAG’s strategic legal work at an important time in the organisation’s fight to end child poverty. As Head of Strategic Litigation, you will oversee and carry out CPAG’s work using legal cases for positive impact, to benefit families and children in poverty. You will be responsible for setting the strategic direction of CPAG’s legal work, in addition to managing CPAG’s legal practice and playing an active role in conducting high-profile litigation on a day-to-day basis.

We are looking for someone who is strategically minded and passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with substantial post-qualification experience. You will have experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers, and support the professional development and wellbeing of your team. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

For more information about this post and to apply download the Head of Strategic Litigation job pack and application form. 

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

To apply, please return to us the application form, taking particular care to provide full details of how you meet the person specification. 

Closing date for applications: 11.59pm, Wednesday, 15 April 2026

Interviews will be held at our London office: w/c 27 April 2026

The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity, founded by Fiona and Tim Spargo-Mabbs in 2014 in response to the death of their 16-year-old son Dan having taken ecstasy. The charity aims to support young people to make safer choices and reduce harm, through increasing their understanding of the effects and risks of drugs and alcohol, and improving their life skills & resilience. We work with young people, parents, teachers and professionals, in schools, colleges and communities across the UK. 

We are looking for an enthusiastic communicator to join our team to coordinate our community and corporate fundraising activities.  The Corporate and Community Fundraiser is a fixed term maternity leave cover – it is therefore a great opportunity if you have previous experience and would like to use this to make a big impact.

The Corporate and Community Fundraiser will be responsible for raising money from the community and local/national organisations at our small but always rapidly growing and highly motivated charity. A key aspect of your role will be building relationships and using your story-telling skills with new and existing contacts, inspiring them to donate or help raise funds for the Foundation.

The role will have three key areas of responsibility:

Community fundraising – you will build on our well-established and growing group of regular donors and supporters to maximise donor income and engagement; instigating and managing a portfolio of fundraising activities that resonate with both existing and new supporters.

Corporate fundraising – you will manage and develop our existing relationships with companies and organisations to maximise potential partnerships and income; formulating and implementing a plan to raise the profile of the Foundation to build new relationships, both locally and nationally.

Communication – you will capture and develop stories about our work for use with fundraising, relationship building and reporting, contributing to regular newsletters, website updates and social media posts.

We are a small but committed team – we work hard and often juggle a wide range of concurrent projects as our work continues to develop.  We are kind, we laugh often, and we like eating cake. 

If you enjoy building relationships with a variety of stakeholders, and share our passion for supporting young people to make safer choices about drugs, alongside being very organised, with strong attention to detail and confident IT skills, we’d love to hear from you.

If you’re excited about this role but your experience is mainly in community fundraising, we’d still love to hear from you. For the right candidate, we’re open to shaping the role around your strengths and could consider reducing the 0.6 FTE to reflect an adapted remit. If you’d like an informal conversation about how this could work in practice, please email Caz Heath using the contact details in the 'How to apply' section. 

Benefits:

• Flexible working (predominantly office-based but with some working from home)
• Pension scheme
• Opportunity to contribute to our amazing work

To apply please see the job description and application form below.

Application deadline – 12th April 2026

Interviews – w.b. 20th April 2026

# fundraising # fundraiser # community # corporate # flexible # partnerships

Job Overall goal: Support the creation and delivery of a range of content and the planning and coordination of UK and global events, ensuring both align with the charity’s objectives, including activities designed for a global audience.

Job Location: Remote working with the ability for weekly on-site meetings at offices based in Milton Keynes (MK19).

Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.

Overview

The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”.Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources. 

This is an exciting graduate opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.
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 Job summary

We are seeking a highly organised graduate to support the Brand Campaigns & Events Specialist. This role involves assisting with the development and implementation of content, supporting the setup, delivery, and evaluation of events, contributing to the creation of training and curriculum materials for online and print, and working with UK and international teams to contextualise and translate materials for diverse audiences.

Key Responsibilities: 

Communication & Content Delivery 

• Assist in the creation of event materials, including invitations, training guides, digital resources, workbooks, email    campaigns, websites, scripts, animations, and related content.
• Support the development of visual and multimedia content for in-person and online delivery, ensuring materials are appropriate for the intended audience.
• Assist in repurposing content into multiple formats to support wider reach and usability.
• Support the preparation and distribution of monthly email and prayer updates communicating ministry developments.
• Assist with proofreading, formatting, and editing event content, including workbooks, guides, and presentations.
• Support the development and maintenance of an online training portal for specific programmes, ensuring it is user-friendly, engaging, and aligned with programme goals. 
• Provide administrative and practical support to event personnel in global locations as they deliver our programmes.
• Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.

 Event Planning, Management and Support 

• Assist with organising event plans and timelines for global events and updating the event content calendar.
• Assisting with projects supporting programs and charity operations.
• Assist in planning, coordinating and delivering event logistics, including liaising with vendors, venues, and service providers to support quality and cost-effective delivery.
• Provide on-site support during events, including set-up, content delivery and liaising with AV and logistics teams to ensure the successful presentation of materials. 
• Assist with the management of delegate booking systems and deliver prompt and professional support to attendees and stakeholders via phone and email. Provide delegate care during events. 
• Support campaign and project planning by assisting with the drafting or tracking of content-related budgets and timelines for approval.
• Support the planning and delivery of special elements such as consultancy clinics.
• Maintain and regularly update relevant databases to ensure data integrity.
• Assist in monitoring and tracking content production costs, ensuring value-for-money.

Cultural Adaptation & Coordination 

• Assist with the localisation of content to ensure materials are culturally appropriate, supporting communication with translators and stakeholders to help adapt resources for different cultural contexts.

Evaluation & Reporting 

• Assist in tracking the performance of content and programmes through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
• Support the preparation of content and campaign reports, including metrics and evidence required for grant applications, donor updates, and internal reviews.

General & Organisational  

• Actively contribute to team meetings, planning sessions, and creative brainstorming. 
• Occasional evening and weekend work and travel may be required for event support.  
• Any other duties as required. 

Occupational Requirement  
The candidate must have an active Christian faith. 

By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life. 

Experience (Essential): 

• Have experience in a church/charity or professional environment.
• Strong understanding of and commitment to the Foundation’s mission with an understanding of the Church scene.
• The ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated creativity and the ability to translate ideas visually demonstrated via portfolios, academic work, or volunteer projects.
• Ability to work collaboratively in a team environment, with strong interpersonal skills.
• Professional in appearance and a desire to constantly improve and grow. 
• Willingness to be flexible in working hours with occasional travel and overnight stays.

Experience (Desirable but not required): 

• Some experience producing content creation across print and digital formats.
• Some experience supporting events and campaigns. 
• Some knowledge of copywriting across multiple platforms, from digital platforms to printed workbooks. 
• Additional language. 
• Experience using design software e.g. Adobe and Canva.

Qualifications: 

• Education: Bachelor's degree preferred or equivalent experience (Essential).
• Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable). 

Benefits 

• This is a full-time position (Monday-Friday) 
• Start as soon as possible. 
• This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs. 
• Salary £27K-£30k depending on previous experience. 
• Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
• Pension contributions via auto-enrolment to NEST. 
• Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development. 

IT Support Analyst (1st & 2nd Line Support)

Salary: 24,600

Location: Birmingham - Hybrid (with some remote working)

Permanent, Full Time – 35 hours per week

Closing date Wednesday 1st April 2026

We’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.

What will you be doing as an IT Support Analyst?

In this varied role and hands-on, you will support a wide range of IT operations, including:

· Responding to IT queries from colleagues and providing helpful, timely support

· Troubleshooting issues across software, hardware, networks, and business system

· Supporting our Webchat and Telephony systems

· Managing user accounts, passwords, permissions and access rights

· Producing and maintaining documentation and help guides for users

· Help deliver IT projects and carry out daily system checks to ensure optimal performance

Experience you will need

· Experience working in an IT support role or a recent IT-related degree

· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune  

· Telephony Systems 

· Strong customer service skills and the ability to communicate clearly with users

· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

· Zero Trust Network solutions

· Network Troubleshooting 

If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Remote working arrangement with some office attendance

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

Interviews will be held on site at our Birmingham office (Fiveways)

We may close this role early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

We are looking for someone who sees communications and development as a strategic act — someone who understands that brand, partnership, advocacy and fundraising are interwoven. Someone who is excited by the possibility of building a mixed economy that supports artistic risk, sector innovation and long-term civic contribution. 

We would like to hear from candidates with significant senior experience in communications, marketing and brand guardianship, ideally in the arts or creative industries; experience of driving engaging storytelling with creative flair and strategic purpose; and a proven track record of stakeholder engagement and external relations within a charity, cultural or non-profit organisation, developing and implementing strategies that grow visibility, engagement and income. 

You’ll also bring experience of working at a senior leadership level, leading teams in the delivery of high quality, impactful campaigns – along with excellent interpersonal and communication skills; a proven ability to successfully build and maintain stakeholder relationships; a positive, proactive, and solution-focused approach; and a genuine interest in the arts and culture. 

Location is either Birmingham or Nottingham (subject to base of postholder)