Customer service management jobs

Overview:

Are you a competent Trust & Foundations Fundraiser who loves being part of a team and is looking for a new challenge?

Are you detail orientated and highly organised with the ability to manage multiple tasks and deadlines effectively?

Would you like to make a difference to the community where you live?

Then this could be the right opportunity for you. West Sussex Mind are seeking someone who could join our friendly team and help us further develop our trust and foundations fundraising in support of our mental health services.

The successful candidate will be looking for:

• A fulfilling role and want to feel they are making a difference.
• Looking for a challenge, be good at problem solving and self-motivated.
• A role where you are part of a larger team all working together for one purpose.

The role is to lead the trust and foundations fundraising activities for West Sussex Mind. This will include maximising support through building and maintaining relationships on behalf of West Sussex Mind, to secure funding to enable us to maintain and develop our services. You will research and build our trust and foundations pipeline and support the delivery of our wider community fundraising work.

The successful candidate will generate income and funds for West Sussex Mind in line with the WS Mind fundraising strategy by:

• Writing high quality applications for grants and to trusts and other charitable funders.
• Undertaking identification and research to identify new trust supporters.
• Maintaining and updating accurate fundraising databases to show potential bids, those in progress, timelines and outcomes.
• Delivering excellent customer care to our trust donors.
• Achieving agreed targets on income through funding bids.
• Ensuring reports back to funders are written to a high standard and sent on schedule.
• Supporting our Deputy CEO around the development of cases for support for projects/services where fundraising is required.
• Producing high-quality cases for support.
• Supporting the Fundraising and Communications Manager and fundraising team with other fundraising tasks.
• Collecting and presenting accurate and appealing information, including high-quality cases for support, to trust prospects and donors about West Sussex Mind’s work
• Contributing to the smooth running of the team and effective fundraising by providing administrative and organisational support as needed
• Promoting best practice in fundraising.

You could be an experienced Trust & Foundations Fundraiser looking for a change in role or an individual with strong transferable skills looking to build your experience in this area.

You will need to have excellent skills at working with a wide range of people and organisations and be creative and proactive around creating and taking trust fundraising opportunities.

As we are a small organisation with a small fundraising and communications team, you will also be involved in supporting day-to-day community fundraising work and activities.

Accountability Officer

Salary: £47,000p.a. FTE (pro-rata salary for 30+ hours)

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hours system of working and enhanced family friendly policies 

Contract:  Permanent

Hours: 37.5 hours per week (30+ hours per week and job share will be considered. We are open to discussing how this may work for you.)

Location: Wigan, London (office or hybrid working) or remote-based with occasional travel

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

As we’re moving forward we recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff, and welcomes applicants from all backgrounds. 

If you love keeping organisational systems in order, we want to hear from you.

This is a satisfying role where you can develop links across the organisation and maintain efficient functionality of multiple key systems alongside other stakeholders. Key areas of responsibility include:

• GDPR
• Health and Safety
• Risk register
• Emergency planning and business continuity processes
• Legal signposting
• Document storage
• Policy and process

Working closely with the senior executive team, this role has wide reach across the organisation.  Regularly meeting with programme teams this role ensures compliance and engagement across the organisation supporting staff to ensure that we operate safely and securely. Acting as the Data Protection Officer and providing support on health and safety this role leverages strong business partnering skills to make a real difference across the organisation.

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know. 

If you are interested in this job and want to help us make a difference, please review a copy of the full job description and ensure that you meet the essential criteria found in the person specification before applying. 

After reading the application information, if you would love to work with us and apply, please continue to apply. 

As part of the application process you will need to answer five multiple choice questions, three sift questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00, 02 February 2026.

Interviews will be held via MS Teams w/c 23 February 2026 

If you require an in-person interview, please let us know. 

We have signed the pledge to always #WeShowTheSalary for the roles that we advertise.

No agencies please.

We are Recruiting for Development Officers in Greater Manchester, Merseyside and Lancashire. 

Join Inclusive North to deliver The Phoenix Way programme and help drive meaningful, community-led change. As a Development Officer, you’ll play a vital role in growing partnerships, strengthening funding opportunities, and amplifying the voices of marginalised communities.

This is an exciting opportunity to work within a collaborative organisation where innovation and impact sit at the heart of everything we do. You’ll support partnership development, coordinate projects, and contribute to capacity-building activities that ensure the long-term sustainability and growth of TPW’s mission. Working closely with a passionate team and diverse stakeholders, you’ll help shape initiatives that create lasting social impact and strengthen local funding ecosystems.

If you’re motivated by purpose, thrive in collaborative environments, and want your work to make a real difference, this role offers the chance to grow, lead, and contribute to meaningful change.

We are recruiting for: 

X1 FTE Development Officer in Lancashire (Inclusive North)

X2 FTE Development Officers in Greater Manchester. (GMECN)

X1 FTE Development Officer for Merseyside & Cheshire (One Knowsley) 

The aplication window is open unti 2nd February, but we hold the option to close the window earlier depending on the number of applicants.

What We Offer: 

Salary of £32,115 

Pension: 5% Contribution 

How to Apply?

Please send your CV, along with a covering letter, no more than 2 sides of A4 (Font Size: 12) OR:​​

A CV or a short video (no longer than 5 minutes long) answering the following question:

​ What excites you most about this role, and how is it directly connected to your skills and experience? (Consider the requirements of the specification, as found below.

This is an exciting chance to gain a full year of hands-on experience working with a place-based funder. You will be learning how funding decisions are made and how grants are administered to create real impact in local communities. You’ll not only develop practical skills in project delivery and grant management, but also build a strong understanding of the voluntary, community and social enterprise (VCSE) sector.

In addition to supporting grant administration, you will lead your own project from start to finish. This will involve conducting research, engaging with local organisations and sector leaders, and producing a clear, actionable plan that addresses a real need in the sector and how the Foundation can look to ease that need. You’ll have the autonomy to shape your project while receiving guidance and support from the Chief Executive and Grants and Programmes manager, giving you the perfect balance of independence and mentorship.

As part of this role, you will join the Rank Foundation’s Time to Shine Leadership Programme, a nationally recognised initiative designed to nurture future leaders in the charity sector. You’ll be part of a cohort of 55 emerging leaders across the UK, benefiting from tailored training, mentoring, and peer support. This programme will help you develop your leadership potential, grow your confidence, and prepare you for future roles within the VCSE sector.

If you are currently unemployed or under-employed, this opportunity offers a supportive and structured pathway to gain valuable experience, expand your professional network, and make a meaningful difference in communities

We all work flexibly between home, at our Redcar office or in the community. So you will need to be self-sufficient and able to manage your own workload. We encourage applications from people near the start of their career who want to develop with a new organisation, people who are currently underemployed looking for a change of career, or those returning or joining the workforce and are looking for a new challenge. We look for employees who have the ability to engage with a wide range of people, a supportive manner and a genuine passion for the work we do. This is a great opportunity for someone who is as excited as we are about making positive change across our area of benefit.

Please read the Time to Shine Programme guide on our website aswell as the Job Description before starting your application and ensure you meet the criteria listed.

The closing date for applications is 10am on Monday 2nd February 2026

Interviews will be held at our Redcar office in the Palace Hub TS10 3AE on 16 February.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Accounts Assistant to join our vibrant and friendly finance department. You will be responsible for supporting the Activities Finance Coordinator with the smooth running of the Accounts Payable and Receivable function and other duties within the activities finance team. In light of the Union’s recent management of the Bloomsbury Theatre, the postholder will also assist the Finance Department with a variety of tasks, providing flexible support to meet the department’s evolving needs.

Do you have relevant experience in an Accounts Payable role with a strong understanding of financial ledgers and control accounts? Have you dealt with checking and processing a high volume of transactions? If the answer is yes, then we would like you to join our finance team.

Our ideal candidate will have the ability to work independently and prioritise tasks in a high-pressure environment with rapid turnaround times and strict deadlines. The ability to demonstrate flexibility in response to changing environments and team priorities. Strong interpersonal and communication skills, along with well-developed IT skills, particularly in Excel and Microsoft Office.

Community Development Officer

We are looking for three Rural Community Connectors / Community Development Officers to join our team, working across Devon in flexible, hybrid roles.

This is an exciting opportunity to join a leading rural community development charity and play a critical role in supporting thriving, sustainable and inclusive rural, coastal and market town communities.

Positions: Rural Community Connector / Community Development Officer (3 posts)

Salary: £28,828 per annum (FTE) - Pro rata: £8,648 (0.3 FTE) / £23,062 (0.8 FTE)

Contract: Fixed term for 3 years (subject to review thereafter)

Locations & Hours:

• South / West Devon – 0.3 FTE (10.88 hours per week)
• North Devon / Torridge – 0.3 FTE (10.88 hours per week)
• East Devon / Mid Devon – 0.8 FTE (29 hours per week)

Closing Date: 12 noon Monday 2nd February
 

The Role

You will work as part of the Delivery Team to support rural and coastal communities to develop, thrive and respond to local challenges. Across these roles you will contribute to the delivery of a diverse portfolio of projects, including the Vibrant Villages and Power in Place programmes, and wider community development activity across Devon.

You will:

• Work directly with communities and partner organisations to improve quality of life and community resilience
• Deliver community engagement, capacity building and community-led planning activity
• Support work tackling social isolation, health inequalities, fuel poverty and access to services
• Contribute to social enterprise development, training and skills building in community-led change
• Support Project Managers to deliver funded projects on time and to agreed outcomes
• Represent the charity within local partnerships and networks
• Research emerging issues affecting rural communities and help shape future projects and services

You will be primarily community-based within your locality, with some work across the wider county.

About You

We are seeking experienced, motivated and community-focused professionals who thrive in varied, people-centred roles and enjoy delivering tangible outcomes.

You will have:

• Experience in community engagement or community development, supporting community groups and partnerships
• A strong understanding of asset-based, inclusive and community-led approaches
• Excellent project management skills, including communication, facilitation, training delivery and impact evaluation
• The ability to manage multiple priorities and meet deadlines in a dynamic environment
• Experience of writing reports and delivering workshops or training sessions
• Strong interpersonal and communication skills, with the ability to engage diverse audiences

You will need to be flexible, as some evening and weekend work will be required. Travel across Devon is essential; mileage will be reimbursed. Due to the rural nature of the county, a full driving licence with access to a vehicle (or the ability to travel easily across Devon) is required.

About the Organisation

The charity is a leading rural community development charity working across Devon to support communities to become more resilient, connected and sustainable.

We are an equal opportunities employer and strive to create a working environment where everyone can make the best use of their skills, free from discrimination or harassment. Applications are welcomed from all sections of the community.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Digital Communications Officer

£27,693 - £31,173 (plus London weighing if applicable)

Location : Based out of any of the WEA offices, with Hybrid working available. Typically 2 days in the office. Arrangements to be made locally. 

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.   

Job Description 

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on. 

 As the Digital Communications Officer, you will play a vital role in enabling the WEA to meet our mission to bring adult education within reach of everyone who needs it, fighting inequality and promoting social justice.

The post holder will be responsible for supporting the Digital Branding Manager with the delivery of impactful digital campaigns (web, social media, email marketing, PR/comms) that focus on promoting our work to a variety of audiences and stakeholders, enabling us to create change for thousands of adult learners across England and Scotland. There will be a particular focus on social media within this role – you would be the WEA social media guru!

This role isn’t about marketing WEA courses, it’s about showcasing the impact of lifelong learning, growing our membership and influencing decision makers and the public. This role would suit a self-starter with knowledge and experience of the social media and digital communications landscape and can think big picture about campaigning activity. We are looking for someone who can film and edit social media content to a high standard as we look to grow our in-house produced social content.

Charity comms experience and experience of working within a charity/non-profit would be an advantage. We are a new team with high ambitions and exciting challenges looking for a creative storyteller who can shape our voice, drive conversations around our work and grow our reach.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button! 

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply. 

Should you need any support with your application, then please get in touch.     We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

 In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development. 

You can read more about our benefits and what it’s like to work here, on our website 

Salary: £24,938.55 per annum

Location: West Scotland including Glasgow

Contract: Permanent

Hours: 37.5 per week

Closing date: Tuesday 3rd February 2026 at 11:30pm

We're looking for a polite and friendly individual with a full driving licence and the ability to undertake heavy lifting, to help us maximise sales and profit by collecting and distributing donations for our shops. This role is mainly to support stores in Glasgow and the surrounding areas.

Shelter Trading Limited is best known for its national network of charity shops and thriving Christmas card business. We've recently opened up a number of furniture stores, which, just like our existing charity shops, sell a range of new and donated items that generate significant income to help finance our cause.

Your key responsibilities:

Collect and deliver donated items, including large furniture and electrical items and assist with the redistribution of stock, fixtures and fittings between branches

Undertake house clearances and transfer appropriate donated goods to the shop

Carry out daily vehicle checks and maintain accurate mileage records

Always maintain a high standard of customer service and strict control of the security of goods collected, transported and delivered.

And what you'll need:

The positive and helpful attitude it takes to be an ambassador for Shelter

Excellent customer service skills and respect for people's property and donations

A full driving licence and a willingness to travel extensively within, and sometimes outside, the local area

The ability to adhere to health & safety policies both in the store and at external locations

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are an award winning charity, regiestered with the Charities commission, 1159007, and thanks to funding from the National Lottery Community Fund, we are seeking a person to coordinate, promote, and support the events and activities of Let’s Grow Preston through high-quality communications and practical logistics. 

We’re looking for someone calm, sociable, enthusiastic, confident, creative, and well-organised, with the ability to produce engaging content across a range of media channels and build strong relationships with stakeholders to boost community engagement and fundraising.

 You’ll also provide hands-on support: loading equipment, preparing event packs, collecting and distributing food, and gathering information for funding applications and reports to the Board of Trustees.

 While the role is primarily focused on communications and general administration on behalf of the charity, it’s varied and active; you’ll regularly support events and be willing to get stuck in wherever needed.

 Regular evening and weekend work will be required as part of the LGP events and community support.

 A full, clean driving licence is essential, as the role involves driving the charity van. Although exceptional candidates without one may still be considered based on other strengths.

Key Responsibilities

· Act as the first point of contact for all visitors and for general enquiries - managing the everyday admin — phone calls, emails, and unexpected (sometimes bizarre!) requests — with sensitivity and efficiency, filtering out what doesn’t need to reach senior staff.

· Communicate regularly with LGP’s network of community groups, schools, partners, and stakeholders across the PR postcode.

· Maintain friendly, professional communication with internal and external contacts in the public, private, and voluntary sectors.

· Support staff to ensure all communications reflect LGP’s tone, values, and visual identity.

· Ensure all volunteers have access to the volunteer handbook, and communicate policy updates in a timely and clear manner.

· Oversee LGP’s calendars to coordinate activities, sessions, equipment, van use, and resource availability — ensuring everything runs smoothly and safely.

· Promote and support the delivery of key events such as the Spring and Christmas Fairs, including marketing, logistics, and on-the-day coordination.

· Uphold health and safety standards and maintain accurate records related to activities, equipment, and participant engagement.

·Collate and format reports and presentations for funders and the board, using content provided by the team — ensuring they are visually engaging and aligned with our brand.

·Support team leads in building relationships with local businesses to increase community engagement and secure corporate support.

·Produce regular newsletters and updates for LGP’s website and social media (Facebook, Instagram, X), using tools like Canva to create engaging, on-brand content.

·Contribute to the creation and delivery of a wider communications and publicity strategy.

·Embody and promote the spirit, culture, and values of Let’s Grow Preston in everything you do.

·Any other duties reasonably required as part of the role.

Essential Qualities

•Minimum 5 GCSEs at Grade A–C (or equivalent), including English and Maths

•At least 2 years’ experience in community engagement, project coordination, or similar roles

•Experience working with a diverse range of people — from those in crisis to professionals and politicians

•High level of IT competency, including Google Suite and Microsoft Office

•Excellent communication and interpersonal skills, able to be social with a variety of different people.

•Strong time management and ability to prioritise a varied workload

•Experience using social media and promotional tools (e.g. Canva)

•Confident writing, editing, and presenting skills

•Flexible, self-motivated, and capable of working independently and as part of a small team

•Proactive and reliable — you take ownership of your responsibilities and follow through

•Able to respond positively to challenges, feedback, and shifting priorities

•Committed to learning and personal development, including undertaking relevant training such as safeguarding and EDI

•Demonstrates initiative, resilience, and the ability to handle pressure and competing deadlines

•Empathy and sensitivity to the challenges faced by individuals and communities

•A positive, can-do attitude and belief in the power of community and environmental action

•Commitment to inclusive working, with a clear understanding of equality, diversity and anti-discriminatory practice

•Comfortable working alone and trusted to represent the charity with professionalism and care

•Ability to build effective working relationships with a wide range of people

•Able to stay calm, use tact and diplomacy, and find constructive solutions to problems

•Willing and able to contribute to the charity’s development, including strategy work, board reports, and cross-team collaboration

•Understanding and commitment to upholding all relevant policies, including Safeguarding, EDI, and the Code of Behaviour

Desirable Qualities

• RHS (or equivalent) Level 2 in Horticulture, or currently working towards it

• Experience of successfully applying for grant funding (£1,000+)

• Experience in developing new activities or projects aligned with charitable aims

• Knowledge of local communities within Preston and the wider PR postcode

Safeguarding and Inclusion

Let’s Grow Preston is a welcoming, inclusive charity that values the diversity of the people and communities we serve. All staff are expected to uphold our Safeguarding, EDI and Code of Behaviour policies as a core part of their role.

General terms and conditions

Salary: £16900

Contract This post is funded until 2027

Hours: 25 hours per week with weekend and evening work. TOIL is available

Pension: Automatic enrolment into a workplace pension

Probationary Period: The post is subject to a probationary period of 6 months, in which time the employee is expected to demonstrate their suitability for the post.

Holidays: 25 days p.a. plus 3 occasional days ( taken between25th December and 1st January) and statutory bank holidays

Place of work: Based at Ashton Walled Garden and travel across the PR postcode

Other: A full driving licence and access to your own or public transport is essential for this position. An enhanced DBS check is essential

How to Apply

Please send your CV and a covering letter outlining why you’re the right fit for this role.

Please include contact details for two referees and indicate whether we may contact them prior to interview.

Deadline for applications is 17.00hours 2nd February 2026

Harris Hill are delighted to be working with a national charity to recruit for a Senior Fundraiser in order to project manage a portfolio of fundraising activities across DIY Fundraising and Schools Fundraising, taking responsibility for supporter acquisition, stewardship, income generation and continuous improvement of the supporter experience.

As a Senior Fundraiser you will:

Project manage mass participation fundraising activities, ensuring financial, participation and engagement targets are met

Lead on the acquisition and stewardship of DIY fundraisers using mass communication channels

Manage a Schools Fundraising product through its full lifecycle, from planning to evaluation

Use data and insight to understand supporter behaviour and campaign performance, turning analysis into practical improvements

Deliver engaging, supporter focused communications across pre event, event and post event journeys

Ensure an exceptional supporter experience that exceeds expectations

Identify and implement opportunities to improve efficiency and effectiveness

Manage relationships with external suppliers and agencies, ensuring contracts and delivery meet agreed standards

Evaluate activity performance and provide accurate financial reporting

To be successful, you must have experience:

• Excellent project management skills, with the ability to manage competing priorities
• Experience delivering campaigns or events to mass audiences
• Strong written and verbal communication skills, including presenting ideas and performance updates
• Experience building and managing internal and external stakeholder relationships
• A customer focused approach, delivering high levels of supporter service
• Experience managing budgets and analysing financial data
• Strong numeracy and data analysis skills, with the ability to turn insight into action
• Creativity, initiative and problem solving skills
• Experience working with external agencies and suppliers

Salary: £34,582- £38,425 + £3,366 (LW) if  London based or + HW allowance if home based

Location:  London, hybrid working , 1 day in the office or remote

Contract: Permanent

Closing date: 15th February at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is a centre-based role with some travel to other animal centres, branches and adopter’s homes. There will be a requirement to work with diverse teams and in potentially dangerous (due to the animals they may encounter) and emotionally demanding situations. 

Role Purpose

Responsible for assessing and monitoring the behaviour and welfare of dogs, cats and small animals (depending on need and competence) in Danaher’s care. This will include devising behavioural plans, and carrying out or overseeing environmental and behavioural and training interventions in agreed circumstances, to maintain high standards of welfare, support successful rehoming and reduce return rates. The post holder will also be required to support and train other staff and volunteers in the care, management and behaviour modification of the animals in their care.  

Behaviour, welfare and training plans for dogs and cats (other species depending on RSPCA need and professional competence). Decisions to escalate animals for RCAB attention (according to agreed criteria). Sign off of staff/volunteer competency to handle dogs with more complex behavioural needs (according to agreed criteria). Record-keeping.

The Young Ealing Foundation is a place-based charity based in Ealing, West London which brings together the voluntary, statutory and private sectors in the local area to increase and improve opportunities for children, young people and families.

The Young Ealing Foundation’s vision is to ensure all young people in Ealing can access the opportunities and support they need to grow up and lead happy and safe lives, fulfil their potential and become a valued and listened to part of the local community. We work towards this by working with and in the community to empower small, local charities to thrive and flourish to enable and advocate for sustainable, high quality service provision for children and young people.

The Young Ealing Foundation is seeking to appoint an administrator to join our small but impactful team. As a small, place-based charity, we often find ourselves responding in dynamic ways to local need, whether of the children and young people in Ealing, or the grassroots charities who form our membership. This role would suit someone who gets excited about approaching opportunities in innovative ways and moving quickly to enact these. 

Main purpose of the role:

· Administrative support for projects and internal operations

· Marketing and communications support

· Event administration and event planning support

· Membership administration

· Data collection and collation for impact measurement & research projects

Co-operative Development Officer

We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation.

Position: Co-operative Development Officer
Location: Manchester (Holyoake House)
Salary: £27,004 per annum (pro rata to 21 hours – £16,202)
Hours: Part-time, 3 days per week (21 hours)
Contract: Fixed-term, 11 months
Working pattern: Hybrid working, with at least 1 day per week in the Manchester office

Closing Date: Midnight, Sunday 8 February 2026
Interviews: Week commencing 23 February 2026, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website – CVs cannot be accepted.

About the role

As Co-operative Development Officer, you will support the delivery of the organisation’s growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive.

This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy.

Key responsibilities

Events and outreach

• Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering.
• Coordinate speakers and manage administrative tasks including payments and invoices.
• Communicate with attendees before and after events to ensure a positive experience.
• Work with communications teams to support promotional activity, including newsletters and email campaigns.
• Track event metrics, gather feedback and prepare reports.
• Attend external events and exhibitions to promote the organisation.
• Provide occasional out-of-hours or weekend support for specific events or campaigns.

Programme delivery

• Support the delivery of business support programmes
• Manage administrative processes, including contracts and payments.
• Track programme activity and prepare monitoring and evaluation reports.

Partnerships and funding support

• Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values.
• Gather evidence, case studies and data for funding applications and funder reporting.
• Maintain accurate records and processes related to funding and partnership activity.

About you

To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact.

You will bring:

• Experience of running small events, both online and in person.

• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Excellent attention to detail and administrative capability.
• Clear and confident written and verbal communication skills.
• Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
• Highly developed IT skills, including confidence using Microsoft Office applications.

Desirable:

• An understanding of, or interest in, values-driven organisations.
• Experience supporting grant-funded programmes.
• Interest in areas such as youth engagement, ethical tech, community development or climate action.
• Experience using project management tools such as Asana or Trello.

About the organisation

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Concern Worldwide (UK) is looking for a Senior Legacy Marketing Executive to join the team on a full time, permanent basis.
 
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.

Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

About the role:
Legacies and in-memory giving play a vital role in ensuring lasting change for communities around the world. The Senior Legacy and In-Memory Marketing Executive will help deepen our supporters’ connection to our mission — inspiring them to create a legacy of hope and opportunity for future generations.
 
Reporting to the Supporter Development and Legacies Manager, you will lead the development and delivery of the legacy strategy, delivering thoughtful, inspiring campaigns that celebrate the impact of legacy and in-memory giving. You’ll combine creative storytelling with data-driven insight to nurture meaningful supporter journeys, ensuring everyone who chooses to remember us — in their will or in tribute to a loved one feels valued, respected, and part of something truly transformative.
 
About You:
 
ESSENTIAL
• Proven skills and aptitudes to complete complicated procedures
• Demonstrable analytical skills and highly numerate with experience of keeping and monitoring financial & budgeting reports.
• Proven experience and knowledge of legacy giving, including channels for direct marketing to drive legacy giving.
• Experience of using a fundraising database for effective analysis of direct marketing campaigns and trend giving patterns
• Strong understanding of donor stewardship and the motivations behind legacy and in-memory giving.
• Experience of working with external suppliers to deliver successful direct marketing campaigns
• Strong organisational planning and project management skills
• Ability to work on own initiative
• Excellent communication, interpersonal, and negotiation skills.
• Attention to detail and excellent written skills including experience of writing and commenting on fundraising copy
• Excellent understanding of delivering excellent customer service/donor care
• Understanding data protection, GDPR, and ethical fundraising standards.
 
DESIRABLE
• Experience of working with external suppliers to deliver successful direct marketing campaigns
• Strong organisational planning and project management skills
• Ability to work on own initiative
• Excellent communication, interpersonal, and negotiation skills.
• Attention to detail and excellent written skills including experience of writing and commenting on fundraising copy
• Excellent understanding of delivering excellent customer service/donor care
• Understanding data protection, GDPR, and ethical fundraising standards.
• To view the full job description, please click on the link below to download the document.
 
HOW TO APPLY
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 1st February 2026. Interviews scheduled to take place 10th and 11th February 2026.
 
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
 
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
 
All candidates who are short-listed for an interview will be notified via email.
 
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:

Pay band: GB6
Contract Type: Permanent
Hours: Full Time
Location: London/Hybrid
Salary: £43,250 - £48,055, based on full time hours (35 hours per week).
 
New employees typically start at the beginning of their pay band.
 
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may also have experience in the following: Marketing Manager, Campaign Management, Senior Marketing Executive, CIM, CPM, Marcomms. Charity, NFP, Third Sector, etc
 
REF-226 130